How to contact Apple Russian technical support? How to create an Apple ID without a credit card

Recently, an amazing story happened to me involving unauthorized purchases, correspondence with the support service iTunes Store and a happy ending. Therefore, I would like to talk about how not to get into such a situation and what to do if you find yourself in my place. But first, a little background.

One day at the end of June, when trying to update or download programs from App Store I received the following message:

This Apple ID has been disabled for security reasons. Visit iForgot to reset your account(http://iforgot.apple.com)

Account activation by specified address took only a couple of minutes, after which I successfully forgot about the problem without even trying to find the cause of its occurrence, and continued to work with the iOS application store in normal mode, but in vain. Looking ahead, I’ll add that such a blocking can occur automatically - after a certain number of wrong attempts entering your Apple ID password.

After that, exactly two weeks passed, and precisely at that moment when I had no Internet for two days, some bad person downloaded an application (a variation of poker) from the App Store on my behalf, and then made an in-app purchase of an item of unknown purpose with the strange name “15M chips” for $20:

The attentive reader will undoubtedly wonder how simple my password was? I’ll answer: it’s not that simple and it fit the requirements described below (it was once generated using pwgen). I'm still at a loss.

Along with the payment receipt, I received two more letters. They stated that these purchases were made from a computer that was not previously associated with my Apple ID, and also suggested that I change my password as soon as possible:

I would like to warn users: if you find yourself in a similar situation, never download the application out of idle curiosity - this will be another confirmation that you are right.

What made the situation especially poignant was the fact that I can’t stand gambling, especially poker :-) An unpleasant moment, but the reasons for the June account blocking immediately became clear.

The range of opinions obtained from a quick survey of friends was quite wide: some said that you should definitely write to the iTunes Store support service, and others said that Apple wouldn’t dress up for $20. As it turns out, it will.

When traveling through the “Report a problem” links, I was redirected to the contact form, where I filled out the appropriate fields, in the “Specific request” drop-down list, I selected the item “I have unauthorized purchases on my account”, indicated the “Order number” (it is in the payment receipts) and did not forget to describe the details in detail.

Since I have an American Apple ID, I had to write a letter and communicate with support in English. So if you have problems with a foreign language, I recommend having someone read it and correct it before sending it.

Unfortunately, the response to the first request did not come within the promised 24 hours. They didn’t give me any attention on the second day either, so I simply filled out the request again and within a few hours I was reading the first letter from a very polite iTunes Store Customer Support employee named Ranjit.

To prevent the attackers (whoever they are) from buying anything else, Ranjit temporarily disabled the download option for my Apple ID and informed me that In-App Purchase without my consent is an exception to the rules for providing services in Apple stores and, therefore, I can count on a refund, which should occur within 5-7 banking days (although everything went much faster). Also, the letter stated that I may not see the money returned until I log out and log into my account again.

There is one more nuance: the money was debited from Store Credit, which appears after replenishing your account with a Gift card. And it is unknown how the story would have ended if the return had to be made to a credit card with my real address. I'm 99% sure that the account would have simply been banned.

My Apple ID was not completely blocked: I could not download applications, but I could log into my “personal account” without problems. And in order to complete the full activation, I had to write another letter to Ranjit.

It was necessary to indicate the billing address associated with the account, and one thing to choose from:

• Order number of the most recent purchase or free download(you can watch it in iTunes - section “Most Recent Purchase”).
• Or the name of any application that I have ever downloaded with this account.

The real owner of the Apple ID will not have any difficulty answering these questions. Also, I didn’t indicate my phone number, but if they want to talk to you in person, it’s worth saying that at the moment you are abroad and therefore no longer use that number (in the USA, as far as I know, there is a practice of reusing old telephone numbers).

Finally, my assistant from iTunes Store support once again strongly advised me to change the password (which I had already done by that time) and gave me a link to (English) from the Apple knowledge base, which describes some techniques for ensuring the security of your account.

I'll quote a few from it. interesting moments. First, Apple recommends signing out of the iTunes/App/Mac App Store whenever you finish making purchases there. Secondly, when setting a password, the user can use the following recommendations:

• Do not use the same password for multiple accounts or a password that is the same as the account name.
• Do not use previous passwords.
• Do not tell anyone your Apple ID password and the answer to security question, even to your family members. Moreover, the answer to the secret question should not be obvious, so that it is more difficult to find.
• Change your password from time to time to reduce the risk of ending up in a situation similar to mine.

And the password itself must be at least 8 characters in length, contain at least one number, one uppercase letter, one lowercase letter (you can add another sign to be sure, for example, @ $!) and not contain three identical consecutive characters.

If you encounter a problem related to Apple technology or one of the Apple services, and it was not possible to solve it on your own or with the help of specialists, it’s time to ask for support from the company. About how to contact technical support Apple will tell you in this manual.

Important: Before calling or writing Apple, make sure your device is still eligible for service and support. This can be done on a special page of the official Apple website, where you need to enter serial number device and click “Continue”.

How to contact Apple technical support by phone

The most in a fast way Contacting Apple support is a phone call. Moreover, it is by telephone that you can get advice on the operation of all your devices - the possibility of online chat with company representatives will not be available on all issues.

Technical number Apple support: 8 495 580 9557

It is worth noting that the line operates only on weekdays, from 09:00 to 20:00 Moscow time.

How to Contact Apple Technical Support Online

Hi all! Something “carried” me to articles about English-language errors, but nothing can be done, once operating system iOS problem descriptions are often in the native language of the iPhone and iPad. What to do Russian speaking user? Nothing is clear! That is why there is no escape from such instructions - they simply have to be there.

So, given: error " For assistance contact iTunes support at www.apple.com/support/itunes/ww" on iOS. Our task for you: find out in what cases it manifests itself, possible reasons problems and what to do with all this disgrace? In general, nothing new - everything is as usual :) Let's not delay, let's get started. Let's go!

To make it more clear what we are dealing with, let's start with the translation:

For assistance contact iTunes support at www.apple.com/support/itunes/ww translates as “for assistance, contact iTunes support: www.apple.com/support/itunes/ww.”

So, this error may occur:

We have already examined the first case in detail, drawn conclusions and understood the reasons - here.

Therefore, let's move on to the second - you are trying to register new apple ID and receive the offer “For assistance contact iTunes support at www.apple.com/support/itunes/ww” - what does this mean and what is it connected with?

• Incorrect owner information. Address, first name, last name, telephone, zip code, etc. All of them must be real or as close to the truth as possible.
• Check your email inbox. What if this email was already used in Apple system? It's best to get yourself new email type " [email protected]“-there will be no difficulties with him.
• Problem with payment information. Expired validity, blocking, negative balance cards. It is very important that the linked card is “working” and has money on it.
• Inconsistencies in the specified data. For example, when registering American Apple ID you indicate Russian address, first name, last name, Russian bank card. If you really want to use the American App Store, then please pretend to be a US resident.
• Problems with the IP address. In my opinion, Apple has a list of “suspicious” IP addresses that they don’t like for some reason. IN in this case The solution would be: reboot the router, turn airplane mode on and off, and connect to another Wi-Fi network during registration.
• Crashes on Apple servers (). The solution is very simple - either we wait until everything gets better, or we continue to persistently press the “Next” button. Perhaps registration will take place.

However, there is another cardinal solution - if registration does not work with an iPhone or iPad, and the system intrusively displays the message “For assistance contact iTunes support at...”, then you can use a computer to create an Apple ID, and then enter a ready-made account on device:

As you can see, everything is very easy and simple - a couple of minutes and the problem is solved!

But, unfortunately, a computer is not always at hand. And if on the device (despite all the manipulations and advice) the offer “For assistance contact...” still constantly appears, then, in my opinion, there is no point in resisting - spend a few minutes of time and

Apple cares about its users and offers them technical support after purchasing devices. If you have problems with Apple ID registration or account blocking, this can all be resolved by contacting technical support. Often users when creation of Apple IDs receive a message that reads: For assistance, contact iTunes support. How to go there?

On the company's official website in the "support" section you can find answers to frequently asked questions from users. There is information on how to decide for yourself the most common problems with the device (firmware, recovery, blocking, etc.). In the upper right corner you can find active link to ask for help.

But, if you need to contact iTunes support, this confuses many people. To do this, you can call the hotline number or fill out an application on the official website and they will call you back. In your application, you must describe the reason for your request and write down your contact information so that they can contact you.

To apply, follow these steps:

If you have chosen the option to dial yourself, then after connecting to the operator, tell him your problem.

Reasons for the notification message

As a rule, such an alert appears at the last stage Apple registration ID. This may come from something you have already created several times accounts from one IP address. If this is why the problem arose, then simply change your IP. It is not necessary to change the device for this. But, you can only create a certain number of accounts on one device. After exceeding this limit, the message “quantity exceeded” will appear. free Apple ID".

Alerts about contacting iTunes Store may arise due to incorrect operation router. Try connecting via mobile internet. For many users, this helps them complete the final registration step. Another way is hard reboot devices.

If you have done all the steps described and it did not bring results, contact support. There is a hotline for this or leave an electronic request on the official website. Information about numbers in your region can be found on the website.