• I can't contact a live Beeline operator. Beeline Service Center: phone numbers and other methods of communication

    For many subscribers cellular companies Problems often arise that they are unable to solve on their own. For such cases, all cellular companies have specialized capabilities that allow subscribers to receive consulting assistance from support center employees without paying. IN cellular network Beeline also has a lot of questions about work cellular communications.

    Therefore, it will not be superfluous to understand the question of how to contact the Beeline operator and consider everything existing methods.

    Consultation with specialists from the technical center of a cellular network may be required for various reasons: problems with cellular communications, receiving Internet traffic, clarification of the parameters of a new tariff, etc. Only a company employee will be able to provide qualified advice, give the correct and full information. The VimpelCom hotline operates around the clock, communication with the operator is provided through various services that we will consider today.

    Short service number

    The easiest way, which does not require payment, is to call a short telephone number from a cellular network. From your mobile phone you need to dial 0611, after which the technical support answering machine will answer you. Then proceed in this order:

    1. Listen to an automated prompt that prompts you to use the buttons on your phone's keypad that correspond to the answers to certain questions.
    2. If your problem is unusual and does not relate to the points indicated, then you do not need to press any numbers.
    3. Next, you will be transferred to a conversation with an operator who will be able to answer any questions regarding the operation of the cellular network.

    This service is not very fast, so be prepared for a long wait to be connected to a specialist. If, while listening to the answering machine, you want to go back and listen to the prompts again, you should press:

      • “asterisk” - to return to the main menu;
      • “hash” icon - to listen to the previous answering machine message;
      • number “9” - to call again to listen to all consultations.

    Order a call back

    It often happens that a subscriber cannot directly contact a technical support employee due to his heavy workload. Therefore, the company has provided the possibility for a subscriber to leave a request with a request to make a call back when the dispatcher is free. To do this, you need to call 0611, hear the voice of the answering machine and press the number “1”. Activation will occur"We'll call you back" services.

    However, it only works if given time all employees are busy. If you have access to the World Wide Web, then on the official Internet resource there is another opportunity to communicate with the operator. There you can place an order for a call back using the contact form. It must indicate email, your phone number, as well as your first and last name.

    The comment column indicates the problem you want to solve. This is to speed up your consultation. This callback method is not the fastest when compared to calling a short number.

    Call a federal number

    The support center number discussed above is only available by phone with a Beeline SIM card installed. If you need to quickly get in touch with an operator from a landline phone, or from mobile gadget other network, then there is a list emergency numbers to receive advice from a VimpelCom specialist:

    • if you need to set up a Wi-Fi network or the Internet from a mobile phone, then call the number +7-800-7002111;
    • to solve the problem of installing the program and proper operation Beeline modem, call +7-800-7000611;
    • Satellite TV, landline home telephone or Internet can be set up by contacting the operator at +7-800-7008000;
    • consult with a live Beeline operator for help setting up your smartphone to access world wide web, you can call toll free +7-800-1234567.

    All support center phones operate around the clock, making it possible to contact a Beeline specialist directly, without lunch breaks or weekends. It is not possible to call any specific customer office. Therefore, all problems that arise must be resolved only by contacting the call center. It is also impossible to connect to an operator without an answering machine. Rooms for direct connection not provided by the company.

    Send a question by email

    When you have a non-urgent question, you can ask a support center consultant by email. If problems arise with the operation of cellular communications, USB modem or mobile traffic, a letter can be sent by mail to otvet @ beeline. ru.

    Problems arising with Wi-Fi connection can be sent to support @ beelinewifi. ru. If necessary, get answers on various services and options regarding home use: television, home phone, Internet by wire, that is, it is possible to send an email to internet @ beeline. ru.

    Contact by landline phone

    Sometimes it happens that the smartphone is broken, and there is nothing in the house except the home phone. In such situations, the operator's help desk is available to subscribers by landline phone +7-812-7406000 . In this case, a conversation with a company employee is carried out in the same way as when calling from a mobile device.

    First you need to listen to the automatic informant, then select the required number to press, or wait for a connection with the operator. From your home device you can make calls to the federal numbers described above.

    How to contact a specialist directly

    The VimpelCom company tries to solve customer problems without directly contacting operators, through the official Internet resource, by telephone with an answering machine, using online instructions etc. This is done in order to relieve them from numerous challenges associated with simple questions.

    The company's customer service department receives a load that is difficult to handle. Subscribers often receive questions that the automated informer cannot resolve. In order not to contact the service office and not waste time on this, you need to familiarize yourself with the methods of communicating directly with a cellular network consultant.

    SMS messaging service

    There is a way by which you can send a request to a support center specialist in the form of an SMS message to a short telephone number 0611 or 0622, depending on the region. A cellular network consultant will call you to assist you in solving problems.

    Please note that this service does not operate around the clock, but from 7.00 to 1.00 am, focusing on Moscow.

    Chat with a consultant

    Another way to quickly communicate with the company’s operator is to communicate through correspondence, which is organized by the cellular network for the convenience of subscribers in solving various issues and problems. To do this you need to go to official internet Beeline resource to the contacts page. It has a window called “Chat with a specialist.”

    You need to click on it, it will open special form communications. It represents technical online support, organized by chat type, that is, correspondence with a specialist by text messages. In this form you will need to enter your data in order to communicate with a specialist. When entering a question, the answer usually comes quickly, sometimes you need to wait about 2-3 minutes.

    Contact the operator via Whatsapp

    This mobile application has become widely used by cellular users. Therefore, the VimpelCom company provides such an opportunity to communicate with the operator via Whatsapp. To start communicating with the support service, you need to add the number +7-968-6000611 to your existing contact list.

    Then you can start a correspondence with the operator, or end the conversation at any time. This number does not provide the opportunity voice call, so you shouldn’t try to call a specialist to talk. The cost of such a service is determined by the rules mobile application in every region. To pay for communication applies mobile traffic Internet.

    How to contact your operator while roaming

    The next option is to contact a Beeline specialist while roaming. It is usually used during vacation, traveling around Russia or foreign countries. If you are outside home network, then contacting a specialist is not so easy, and often even impossible.

    But Beeline has provided such an opportunity for its clients. For this there is special phone, which makes it possible to ask questions to a consultant even when you are in another state. However, for this you need to use your mobile gadget.

    There is no connection with the operator from the “city” device. Let's figure out how to contact the support center from a mobile device. Dial +7-495-9748888 on it (the number dialed must be 10 digits), then wait for a specialist to answer. In this case, the wait is not as long as when you are on your home network. You can indicate your problems or questions that are unclear to you to the operator.

    A call to the operator will cost you free if your mobile phone has Sim card Beeline. If you are in national roaming, that is, within the country, but in another region, then you can call regular numbers as described above - +7-800-7000611, or 0611.

    Communication via Personal Account

    In order to quickly contact the support center and resolve an urgent issue, the subscriber can register in the Beeline Personal Account. This procedure is completed quite quickly. You just need to find the desired section on the company’s website, click on the required link, enter your number or personal account, and password.

    If you are registering for the first time, it is possible to obtain a temporary password by sending a request using the USSD command - * 110 * 9 #, then click on “call. Wait for the response notification, which will contain the login and password for your Personal Account. Enter this information in the authorization column and go to your page.

    There is some useful information at the top of the page, for example, the “Help and Feedback” block. By going to the “Support Service” tab, you can specify your question in detail, which will subsequently be registered and processed. In a short time, you will receive a comprehensive response to your email with in different ways solving the problem.

    Functionality Personal account can be used from your smartphone or from home computer. If you have a tablet, then it is also suitable for this case. The main thing is that this device has access to the world wide web.

    Alternative methods of communication

    If you don't have access to mobile device, but you need to contact the operator, you can use some alternative ways, which will help you quickly get valuable advice from a center employee.

    In addition to all the methods discussed above, the following options are available:

    1. Can be used feedback on the company’s Internet resource, which is called “Electronic Assistant”. The “Ask a Question” link to access this service is located at the top right of the site. Ask questions to the operator and get a comprehensive answer.
    2. There is another, less common method that almost no one uses, but it still works. To do this, call the regular toll-free phone +7-800-7000611 you need to call from a mobile phone that has a SIM card inserted from a completely different operator. You are guaranteed to receive an answer.
    3. To communicate with the operator, you can use the group social network VKontakte - there you can quickly contact a specialist and solve many issues.

    There may be several reasons for contacting a cellular operator: questions about choosing a tariff, finding out the cost of services, a desire to connect additional function etc. But not all subscribers know how to call the Beeline operator and receive necessary information. This is, in fact, what this article is about.

    Any Beeline user can get the information he needs in several ways:

    • office visit;
    • independent search answers on the Internet, including on the official website of the provider;
    • call technical support and talk with the operator on duty.

    Each option has distinctive features, not always positive. The customer service office is not open 24 hours a day. Information obtained on the Internet may not satisfy the user, without giving him a comprehensive answer to his questions. And only the last option can be called optimal - a qualified consultant will help resolve any problem with the tariff, payment, settings, etc.

    How to call the Beeline operator for free from your mobile

    For free 24/7 contact with technical support there are 2 phone numbers:

    • Beeline operator short number - 0611;
    • multichannel - 8800-700-06-11.

    Often the subscriber hears first, because there are always many people wanting help and operators may be temporarily busy. If, following the robot’s prompts, you cannot solve the problem yourself, you need to wait for a response from a technical service specialist.

    Option to contact Beeline technical support via number 0611

    Among the options for calling a Beeline operator directly for free, many subscribers prefer the short number 0611. The answering machine lists menu items in detail, the listener selects the one they need and presses the transition button.

    The only disadvantage of contacting technical support is the wait. At heavy workload line, an available operator can answer within 15-30 minutes. To avoid listening to a repeating melody on the handset, you can press the “1” button - and the first available consultant will call you back.

    To prepare for a call to 0611, you need to know the following information:

    • button “9” means listening to the answering machine message again, from the beginning;
    • “asterisk” is used to return to the main menu;
    • “grid” - listening to the text heard in the previous paragraph;
    • “1” while waiting for the operator’s response, as mentioned above, is equivalent to the “call back” service.

    Contacting Beeline customer support via the federal number 8-800

    Beeline technical support can be contacted at one of the following federal numbers:

    • 8-812-740-6000 ;
    • 8-800-700-0080 ;
    • 8-800-700-0611 .

    Moreover, you can call these numbers even from a landline home phone. To talk to the operator, while the answering machine is listing the available functions, you need to press the “0” key.

    Attention: before calling the Beeline operator, the subscriber should prepare the following information about himself:
    • passport details (series, number, by whom and when issued);
    • registration address;
    • your Beeline number;
    • code word.

    Call Beeline technical support in roaming

    If a subscriber is not satisfied with the coverage area of ​​the cellular network, the quality of service provision, or is outraged by the pricing features of calls, SMS and Internet traffic, he should contact Beeline help desk by calling customer service. To provide assistance to its subscribers, the Beeline operator works immediately several phone numbers, which can be used to clarify information on a particular issue. In addition, help can be obtained through other channels.

    0611 or 8-800-700-0611

    In this review we will look at everything available methods communication with the Beeline operator support service is telephone numbers and customer support systems via the Internet. Some other ways to obtain reference information will also be covered.

    So that you can manage your number directly from your phone, we have prepared for you detailed review, in which you will find information about all useful Beeline commands and numbers.

    Beeline support phone number

    Almost every subscriber has questions about the Beeline telecom operator sooner or later. In order to solve all these issues, the operator created 24/7 support service. It is quite natural that there is no charge for calling the support service - all calls are made completely free. Contact consultants help desk Any person can do it, not just a Beeline subscriber.

    Each operator has a free short number to call the support service. Beeline subscribers can call consultants at 0611. Calls to this number are carried out free of charge. To connect with consultants, you need to get through the branchy voice menu.

    By the way, using the voice menu you can find out about the operator’s news, as well as receive various background information. If this information is not enough to resolve the issue, subscribers will be able to press the appropriate key and get through to a consultant - perhaps they will need to wait a little until one of the consultants is free and can take the call.

    Besides short number, the Beeline operator has a support phone number that can be dialed V federal format . By typing on your phone number 8-800-700-0611, the subscriber will be able to quickly reach help desk consultants and get an answer to their question.

    How to contact Beeline support from phones of other operators? Calling 0611 is useless - this number is available exclusively to Beeline subscribers. If you are a subscriber of another operator, but want to get any information from the Beeline help service, you can call at the above number 8-800-700-0611 and ask the consultants your question. You can call the same number from any landline phone in the country.

    As practice has shown, to connect with operators it is best to call from other mobile phones or landline phone to the number 8-800-700-0611. The help desk often turns out to be unavailable for calling from a short number (in any case, it is not possible to access it through the voice menu.

    Calling Beeline technical support from phones of other operators is free!

    Are you located in national or intranet roaming and want to contact Beeline support? Feel free to dial the number 8-800-700-0611. Calls to this number will be free.

    As for those who are V international roaming, then the number +7-495-974-88-88 works for them. Calls to this number for Beeline subscribers in international roaming are made for free. If you are in your region, then you should remember the number 0611 - it is short and easy to remember. If necessary, you can “drive” it into your phone book.

    If, when calling the Beeline hotline, you don’t want to wait for a consultant to answer, you can order a call back by pressing the “1” button. Call back, while in home region or in intranet roaming, there is no charge.

    Internet technical support for Beeline customers

    Some people really don't like talking on mobile phone and prefer to receive help in electronic form. If you also belong to this category, then you need to go install the “My Beeline” application on your smartphone. There you will find an online chat to contact support.

    If hotline Beeline is busy, you can use independent Internet support for Beeline clients using "Personal Account". Here you can get a printout of calls, find out details about your expenses, order bill details, and turn off annoying and money-consuming services.

    Some issues are difficult to resolve without the help of the MTS help desk, but it is not always possible to get through on the first try, so the MTS company has provided several options for contacting the MTS Russian operator:

    Ask a question to the MTS operator by phone by dialing the support number or choose another method of communication - it’s up to you.

    How to call from a mobile?

    We have already briefly described the main method of communication with the MTS network operator - using a call from a mobile phone. Now it’s worth taking a closer look at this method and some of the others listed - additional information will help to avoid a lot of problems that tend to arise when moving “from words to deeds.”

    So, we are talking about ways to contact a “live” operator, that is, not with a robotic system, but real person, whose job is to listen carefully to your problem and help solve it, focusing on the characteristics of a specific situation. Now step by step.


    As for waiting on the line itself, it is best to solve your problems with the operator in the first half of any weekday, ideally before the lunch break. At this time you will hardly have to wait more than 2-3 minutes. In the afternoon, and even more so on weekends, the network is overloaded. Everyone wants to resolve their issues at this time, because it is the most convenient, but this is precisely what prevents a speedy resolution. The network is simply overloaded at one time, and idle for a long time at another.

    How to contact from another network?

    Now let's look at the situation when you are not an MTS subscriber, but you really need to call the MTS operator. This happens, for example, when one of the family members wants to restore a phone number whose SIM card was lost along with the phone.
    There can be many situations, but the essence is the same - you are not an MTS subscriber, but you need to call the support service of this operator as soon as possible (preferably without spending money).

    The way out of the situation is very simple - dial with mobile number 8-800-250-0890, and press the call key. For subscribers of other networks, by default, redirection to a queue to a “live” operator is provided, but the algorithm of the service is regularly updated, so you may encounter, for example, a command menu.
    As a rule, there is nothing complicated: you just need to select the command called “ Technical support", after which you will be redirected to the operator.

    Please note that calls to 8-800-250-0890 are possible for all subscribers existing networks, but only on the territory of Russia - a different number is provided for communication with the MTS operator outside the Russian Federation. MTS does not charge a fee for a call to the specified number; withdrawal of funds is possible only at the initiative of your network operator, but most large companies they don't do this.

    How to call from a corporation?

    If you are the owner or person responsible for a corporate number and want to contact the operator, there is no point in waiting extra time! You can combine accounts, carry out basic operations, find out current data and much more using a special corporate number. Everything is very simple: dial 8-800-25-00-990 from your mobile phone and press the call key.


    Read more: