Error “For assistance contact iTunes support” and its solution. Error “Contact iTunes Support for Help” What to do

When trying to create an Apple ID for your iPhone or iPad, or when trying to purchase any digital product in iTunes, the user may receive the error message “For assistance, contact iTunes support: www.apple.com/support/itunes/ www". Trying to start obtaining the ID first leads to a similar result, forcing the user to guess about the reasons for the specified problem. In this article I will tell you what this error is, what its causes are, and how to fix the error “For help, please contact customer service.” iTunes support» on your PCs.

This is what the mentioned message looks like:

This problem is international in nature, and is observed among many Yabloko members throughout to the globe(the English version of the message – “for assistance contact itunes support...” occurs no less regularly).

According to indirect data, the occurrence of this error in most cases is associated with IP filters that are installed by Apple on unreliable IP addresses individual users(for example, incorrect registration was previously carried out from IP data with incorrect data entered, there were problems with payment card and so on).

Also, the cause of this error is a standard failure on Apple servers, which also happens sometimes.

How to Fix the "Contact iTunes Support for Help" Error

The solution to the "contact iTunes support" problem may be as follows:

1. Use US data when Apple registration ID. If the error I'm looking at appears, do the following:
2. Open App Store and log out of your current account. On the “Selection” tab, go to the very bottom, and, tapping on our login, click on “Logout”.
3. Go to the search tab and search there free application, for example, let it be “Youtube”. Click on “Get” (receive), in the menu that appears, click on “Create Apple ID”.
4. Select a country " United States"(USA). We accept license agreement by clicking on “Agree”.

Enter your registration information:

1. Email(e-mail). Here it is better to choose global email services, let it be Gmail.com (mail from Google).
2. Password(password) – combination Latin letters, numbers, and a special character;
3. Security Information(security information) – here you need to indicate security questions and answers to them (remember both, they may be needed when recovering your password);
4. We indicate the date of birth(preferably yours or a loved one, so as not to forget to reset your password if necessary)
5. In the column " Billing information"(billing information) select the payment method “None” and tap on “Next”.

Now you need to enter your real American address and phone number. It is better to take some real address from the state of Florida (there are no taxes on purchases made in the App Store).

Enter the following data, all in English:

1. Street (street);
2. City (city), for example "Tampa";
3. State – FL (Florida);
4. Zip Code (index) – for Florida it is 32830;
5. Area code (city code) - for Tampa it is 813;
6. Phone (telephone) – the last ten digits are needed.

This data can be taken, for example, by searching in Google Maps for some object with the specified data (hotel, university or something similar).

After entering these details, you will be taken to the verification screen. Check the email you provided earlier and follow the link from Apple's confirmation email. If your application (in in this case"YouTube") will begin to load, this will mean successful creation Apple ID.

Conclusion

In this article, I looked at the “For help, contact iTunes support” error, and various options for solving it. I recommend trying the method of obtaining an Apple ID described above, changing your IP, and also contacting Apple support, who will try to help you fix the dysfunction described above.

New users of Apple devices have most likely already realized that without a single account Apple records— Apple ID isn’t much of a hassle. Whether you want it or not, you still have to get it. I think that those who have not yet acquired this account were stopped by two obstacles:

• problems with the registration itself;
• lack of a “correct” credit card, without which many are unable to complete the registration process.

What to do if you don’t have a credit card? Should I start it just for the Apple ID? - No, you don’t need to start anything! Looking at the huge number of comments and questions related to the problem of creating an Apple ID, I tried to write as much as possible detailed instructions to create an Apple ID without a credit card. Before you start reading the instructions, please note that with these marks I will highlight items that require attention, and with these marks I will highlight items that require special attention.

• Use normal postal service, For example Gmail from Google or Yandex.Mail from Yandex (respectively). I don't know why, but Apple doesn't want to be friends with Mail.ru (or Mail.ru doesn’t want to be friends with Apple - it doesn’t matter), and the authorization letter is simply (at least such cases often occur) does not arrive in the mailbox from Mail.ru. And without this letter you will not be able to complete the creation process Apple ID.
• Don't try to use the same email twice if your first attempt fails. This will not give you any results - you will just waste time. Better get an email from Yandex. This service provides the ability to use several different addresses linking to your mail, for example [email protected] = [email protected] = [email protected] , and so on. Thus, if you fail to start Apple ID with mail [email protected] , then you can use the address [email protected] without registering a new one mailbox. It's very convenient.

That's it, following this algorithm everything will work out! And let’s summarize again: we launch iTunes→ go to iTunes Store → select your country (Ukraine/Russia)→ in « Top Free Applications"and select any free application → proceed to creating Apple ID→ fill out the first form with the data of your future Apple ID and secret questions and answers to restore it (in case something happens)→ proceed to filling out the second form, in which you need to indicate the payment method - NO→ a letter is sent to your email with the activation of your Apple ID— follow the link in the letter and make an initial login under the newly created Apple ID→ Everything is ready.

Recently, an amazing story happened to me involving unauthorized purchases, correspondence with iTunes Store support and a happy ending. Therefore, I would like to talk about how not to get into such a situation and what to do if you find yourself in my place. But first, a little background.

One day at the end of June, while trying to update or download programs from the App Store, I received the following message:

This Apple ID has been disabled for security reasons. Visit iForgot to reset your account(http://iforgot.apple.com)

Account activation by specified address took only a couple of minutes, after which I successfully forgot about the problem without even trying to find the cause of its occurrence, and continued to work with the iOS application store in normal mode, but in vain. Looking ahead, I’ll add that such a blocking can occur automatically - after a certain amount wrong attempts entering your Apple ID password.

After that, exactly two weeks passed, and precisely at that moment when I had no Internet for two days, some bad person downloaded an application (a variation of poker) from the App Store on my behalf, and then made an in-app purchase of an item of unknown purpose with the strange name “15M chips” for $20:

The attentive reader will undoubtedly wonder how simple my password was? I’ll answer: it’s not that simple and it fit the requirements described below (it was once generated using pwgen). I'm still at a loss.

Along with the payment receipt, I received two more letters. They stated that these purchases were made from a computer that was not previously associated with my Apple ID, and also suggested that I change my password as soon as possible:

I would like to warn users: if you find yourself in a similar situation, never download the application out of idle curiosity - this will be another confirmation that you are right.

What made the situation especially poignant was the fact that I can’t stand gambling, especially poker :-) An unpleasant moment, but the reasons for the June account blocking immediately became clear.

The range of opinions obtained from a quick survey of friends was quite wide: some said that you should definitely write to the iTunes Store support service, and others said that Apple wouldn’t dress up for $20. As it turns out, it will.

When traveling through the “Report a problem” links, I was redirected to the contact form, where I filled out the appropriate fields, in the “Specific request” drop-down list, selected the item “I have unauthorized purchases on my account”, indicated the “Order number” (it is located in the payment receipts) and did not forget to describe the details in detail.

Since I have an American Apple ID, I had to write a letter and communicate with support in English. So if you have problems with a foreign language, I recommend having someone read it and correct it before sending it.

Unfortunately, the response to the first request did not come within the promised 24 hours. They didn’t give me any attention on the second day either, so I simply filled out the request again and within a few hours I was reading the first letter from a very polite iTunes Store Customer Support employee named Ranjit.

To prevent the attackers (whoever they are) from buying anything else, Ranjit temporarily disabled the download option for my Apple ID and informed me that In-App Purchase without my consent is an exception to the rules for providing services in Apple stores and, therefore, I can count on a refund, which should occur within 5-7 banking days (although everything went much faster). Also, the letter stated that I may not see the money returned until I log out and log into my account again.

There is one more nuance: the money was debited from Store Credit, which appears after replenishing your account with a Gift card. And it is not known how the story would have ended if the return had to be made at credit card with my real address. I'm 99% sure that the account would have simply been banned.

My Apple ID was not completely blocked: I could not download applications, but I could log into my “personal account” without problems. And in order to complete the full activation, I had to write another letter to Ranjit.

It was necessary to indicate the billing address associated with the account, and one thing to choose from:

• Order number of the most recent purchase or free download(you can watch it in iTunes - section “Most Recent Purchase”).
• Or the name of any application that I have ever downloaded with this account.

The real owner of the Apple ID will not have any difficulty answering these questions. Also, I didn’t indicate my phone number, but if they want to talk to you in person, it’s worth saying that at the moment you are abroad and therefore no longer use that number (in the USA, as far as I know, there is a practice of reusing old telephone numbers).

Finally, my assistant from iTunes Store support once again strongly advised me to change the password (which I had already done by that time) and gave me a link to (English) from the Apple knowledge base, which describes some techniques for ensuring the security of your account.

I'll quote a few from it. interesting moments. First, Apple recommends signing out of the iTunes/App/Mac App Store whenever you finish making purchases there. Secondly, when setting a password, the user can use the following recommendations:

• Do not use the same password for multiple accounts or a password that is the same as the account name.
• Do not use previous passwords.
• Do not tell anyone your Apple ID password and the answer to security question, even to your family members. Moreover, the answer to the secret question should not be obvious, so that it is more difficult to find.
• Change your password from time to time to reduce the risk of ending up in a situation similar to mine.

And the password itself must be at least 8 characters in length, contain at least one number, one uppercase letter, one lowercase letter (you can add another sign to be sure, for example, @ $!) and not contain three identical consecutive characters.

Apple cares about its users and offers them technical support after purchasing the devices. If you have problems with Apple ID registration or account blocking, this can all be resolved by contacting technical support. Often users when creation of Apple IDs receive a message that reads: For assistance, contact iTunes Support. How to go there?

On the company's official website in the "support" section you can find answers to frequently asked questions from users. There is information on how to decide for yourself the most common problems with the device (firmware, recovery, blocking, etc.). In the upper right corner you can find active link to ask for help.

But, if you need to contact iTunes support, this confuses many. To do this, you can call the hotline number or fill out an application on the official website and they will call you back. In your application, you must describe the reason for your request and write down your contact information so that they can contact you.

To apply, follow these steps:

If you have chosen the option to dial yourself, then after connecting to the operator, tell him your problem.

Reasons for the notification message

As a rule, such an alert appears at the last stage of Apple ID registration. This may come from something you have already created several times accounts from one IP address. If this is why the problem arose, then simply change your IP. It is not necessary to change the device for this. But, you can only create a certain number of accounts on one device. After exceeding this limit, the message “quantity exceeded” will appear. free Apple ID".

Alerts about contacting iTunes Store may arise due to incorrect operation router. Try connecting via mobile internet. For many users, this helps them complete the final registration step. Another way is hard reboot devices.

If you have done all the steps described and it did not bring results, contact support. There is a hotline for this or leave an electronic request on the official website. Information about numbers in your region can be found on the website.