Ways to solve problems connecting to a Wi-Fi network (Internet). Problem connecting to Wi-Fi network after detection

We all use the Internet while in cafes or restaurants, with friends, even at home at the dinner table, checking mail or messages on VKontakte. As practice shows, one of the most common problems occurs when working with Wi-Fi wireless technology. Let's say our access point is located in the house from the router or in a public institution. Everything seems to be configured correctly, but for some reason there is no access to the network.

So, what to do if you encounter such a problem? In fact, there may be a dozen reasons, each of which we will consider in this material!

Wi-Fi on Android is turned on, the status is “Connected”, but there is no Internet access

Let's say that you have activated Wi-Fi on your smartphone and connected to an access point. Your phone displays the “Connected” status, but you cannot access the Internet, either using a browser or through other programs, for example, Odnoklassniki. What should we do in this case?

First you need to check whether the Internet works for this connection at all. That is, you need to gradually filter out the list of possible causes using the method of elimination, and checking the Internet is the very first of them.

Try connecting to this access point from another device and go online. If everything is fine, then the problem is in your smartphone. If another device does not connect to the Internet or does not open websites, then the problem is with the access point or router itself.

Solution 1 – Correctly setting up your router for Wi-Fi

First, check if your smartphone is within range of a wireless network. Typically, routers can distribute a signal up to 200 meters, provided that there are no obstacles within this radius. If everything is in order with this, then move on to the router settings.

Change the channel your access point is on. Usually it is set to Auto, but we advise you to set it to channel 6 or another. Select any of the available ones, save the changes and check the functionality.

You can also change the operating mode for Wi-Fi. As practice shows, by default the 11bg mixed mode is usually set everywhere. Change it to 11n only.

If you have a column in the settings for specifying the region, then be sure to set your region there. This is a minor parameter, but in very rare cases even it can affect the correct operation of the access point.

Solution 2 – Setting up a proxy server

Another possible problem is the automatic selection and installation of a proxy server for a specific access point on a wireless network.

To fix this:

1. Go to Settings on your device
2. Next, select Wi-Fi or “Wireless Networks”, depending on the version of Android
3. Find the access point you are connected to and hold your finger on it for a few seconds. An additional menu will appear in which you need to click “Change network”
4. Check the box next to "Advanced options" and select "Proxy settings"
5. All that remains is to check the box next to “No”, after which the proxy server will be deactivated

Wi-Fi is enabled on Android, but Google Play and other apps are not working

If Wi-Fi is activated on your smartphone and it is connected to a certain access point, but the phone does not open websites or load pages and applications on Google Play, check that the time and date settings are correct. This is a very common user mistake! In 90% of cases, it is this that causes connection problems.

You just need to set the time and date correctly, reconnect the Internet, then try to log into Google Play and view one of the applications on the page.

Why Wi-Fi doesn't work on Android: other reasons

1. Incorrect password. Sometimes the Android operating system stores the password for a certain access point, but when you subsequently connect to it, no notification appears that the password is incorrect. We advise you to check the correctness of your entry and change it if necessary. As you understand, public places usually have open access points, but there are also closed ones. To select a password for them, you can use special programs, for example, from the same Google Play, where users share information around the world.
2. Software problems. Another common reason that is related to the software of your system. To check if it's working correctly, you can use the Wi-Fi Fixer app. Just install it on your device and run it. There you will also be able to view a complete list of networks for which the data you have previously connected to has been saved. Restart your phone and try connecting to the hotspot again.
3. Malicious applications. There may be viruses or Trojans on your phone that are blocking wireless networks. In this case, you will have to manually install an antivirus, for example, Kaspersky.
4. Incorrect settings. We have already talked about setting up Wi-Fi networks. If you can’t change them, you can simply reset to factory settings. You may also have old entries about the access point. For example, you connected to it, as it says in the system, although the connection was not actually made. Just update the list of networks in the settings or delete everything and try updating again, and only then connect to a specific Wi-Fi point.

But what should you do if Wi-Fi is connected, but the Internet still does not work even after all the recommendations described? Most likely, your Wi-Fi module itself is not working correctly. The following will help:

1. Phone firmware, if the reason lies in the software part of the smartphone. If you do not know how to flash Android operating systems yourself, it would be better to contact a service center.
2. Repairing the Wi-Fi module. If the phone's firmware does not help, then the problem lies in the wireless network module itself. In this case, you will have to take the smartphone to a service center and have the parts replaced.

This is not a complete list of reasons that cause Wi-Fi malfunctions. If you have encountered similar situations and you solved them in some other way, be sure to tell us about it in the comments for our readers!

Today we cannot imagine life without the Internet. Social networks, mail, services for work, not to mention entertainment - all this is available to us at any time, anywhere. The best part is that all these benefits are free. With the Internet, we can develop, learn, have fun and learn something interesting easily and simply, especially if we always have it at hand. Such mobility can only be provided by accessing the network from a tablet computer or phone.

Methods for connecting the Internet to a tablet (smartphone)

There are two ways to connect an Internet connection to your gadget. The first is mobile wireless access using a SIM card. The second is connecting using a WiFi router. Each method has a number of its own disadvantages and advantages.

Thus, a wireless connection through mobile operators is more flexible and portable, since it allows you to access the Internet from gadgets anywhere. The role here is played only by the signal level which, in general, throughout the country is quite acceptable for a stable connection. In this regard, the WiFi network loses, since its action extends only to a maximum of a few tens of meters around the router. True, even despite the close distance to the router, there are situations when interruptions occur and the user does not know why the phone does not connect to WiFi. The chances of this happening with a regular mobile network are much lower.

On the other hand, connecting through a mobile service provider is carried out within a small data package (for example, 5 gigabytes of traffic is available). If you connect unlimited 3G or LTE communication plans, it will be quite expensive. As for connecting using a WiFi router, it has the same features as stationary network access. It is this type of connection that we will talk about in the article.

Benefits of WiFi connection

So, as already mentioned, the Internet in WiFi access format is unlimited in terms of the amount of data that can be transferred. This is explained by the fact that the router essentially distributes stationary Internet, which in our country is already provided mainly without restrictions. In addition to the lack of a limit, another important indicator of this transmission format is the connection speed. Compared to the mobile Internet, in the case of a WiFi router it is ten times faster (up to 100 Mbps), which makes it possible to download movies in the best quality and have fun playing online games on your tablet without delays.

How to connect to the created WiFi network?

So, setting up WiFi is an important, but one-time procedure; if you successfully complete it, you can use the Internet connection for a long time without interruptions. If you are wondering why your phone won't connect to WiFi, then you have done the wrong setup. That is why in this article we will address this issue.

So, first you need to understand how the connection in this format works in general. Stationary Internet, which is transmitted using wires connected to the router, is distributed via WiFi, thereby becoming accessible to your tablet and phone. In fact, the router creates a network in which the Internet is distributed “from the wire”. To access a network, you need to know its name and, of course, if security is installed, you also need to know the access key (in other words, a password). This is very important, because if your phone or tablet does not connect to Wi-Fi, this most likely means that this data was entered incorrectly.

So, speaking about WiFi connection, it should be characterized as two-level. The first is connecting the router to the cable, both at the hardware and software levels. If your Internet provider also installs protection at the level of computer access to the network, then it should also be included in Roughly speaking, if you connect using the login and password from the provider, then these parameters must be provided in the router settings. You can do this by running the installation wizard, which is available in most modern routers. Errors that arise at this stage will look like this: there is a Wi-Fi connection, but your tablet or phone does not connect to the Internet.

The second level of connection is the connection to the network, which occurs at the router level. This is where your Internet access point is protected from third-party devices. To connect to a network, you should ideally know its name and, as noted above, the access key. Of course, a situation may arise where the smartphone does not connect to your home WiFi, even despite entering the correct password. In this case, you can do differently.

Most routers have a special button that removes for a certain time. It is designed so that your devices can be connected without asking for a password.

How to set up WiFi?

Setting up a wireless home connection is a simple procedure, but for many it may not work the first time for several reasons. Firstly, the user does not always understand where to start and what the sequence of actions is in general. Secondly, a person does not always know what type of connection his provider has. Third, not everyone can find the data issued by their service provider.

So, we’ll try to briefly describe the setup process so that you don’t have situations where you don’t know why your phone doesn’t connect to the WiFi router. First, you need to connect the landline Internet cord and the router itself, then connect the device to the network and wait until the basic system lights, indicating the signal, light up. Next, you need to connect the computer and router with the same cord. The connection diagram is most often shown when launching the installation disk that is included in the kit. If there is no disk, don’t worry, the whole procedure can be done manually. You need to go to the router address (enter the numbers 192.168.0.1 in the browser), where you will see the device. To log in, use the login and password admin. Select the item responsible for activating the settings wizard - this way the program will allow you to enter the necessary data step by step. This is information such as connection type, connection data, network security, its type. After which the router will reboot and, in theory, will begin to function.

phone and laptop?

If, after setting up, you were unable to access the Internet using your gadget, this indicates the presence of some kind of error. It may consist of incorrect actions at one of the two levels discussed above. So, the answers to the question “why the phone doesn’t connect via Wi-Fi” can be two options: an incorrect connection to the Internet of the router itself, or the inability to connect to the Wi-Fi network.

It’s not difficult to find out the real reason - try logging into the router’s control panel by entering the above address 192.168.0.1 in your browser. If the settings menu opens, the problem is “at the first level,” that is, in the connection of the router to the network itself. If the page loads but nothing happens, this means that you cannot log into the network and you have errors with the key.

Solving the password problem

Connecting to the router, if it is working, is quite easy. To do this, you need to perform one of two actions - either press the unlock button and try to connect directly, or try to find out the password, because if you entered it incorrectly, your smartphone may not connect to your home WiFi. You can see which key is installed on the network in the router settings. To do this, just go to the address 192.168.0.1 in the “Wireless Protection” menu (at least that’s what this item is called in the TP-Link router). You can log in from your computer and then see the password and enter it on your smartphone or tablet.

If the network key turns out to be correct, but you still don't know why your phone won't connect to WiFi, it might be a matter of establishing a connection to the network. To do this, you need to move on to the next paragraph of our article. There we will describe in more detail what should be done in such cases. Remember that only general recommendations will be given here, while the decision on what to do in your situation is up to you.

Connection errors

If there is a Wi-Fi connection, but does not connect to the Internet, then the whole problem is in the connection between the router and the service provider. You can check the status of this connection, again, in the network control panel. There should be a connection mode indicator. From this you can understand what is wrong and why the phone does not connect to WiFi.

If the status indicated there does not mean anything to you (for example, there are cases when an error message is simply indicated), we recommend contacting your provider and asking for help setting up the network. As a rule, they already have developed templates that are used to explain to the client the algorithm for setting up actions.

Nothing helps

There are situations when nothing recommended above helps set up the Internet, and still some errors arise that prevent you from accessing the network. There are only 2 reasons that can lead to this - either software failures in the router itself, or the inability to connect on the part of the provider, dictated by some restrictions or errors. All you can do is call a specialist from the company that provides you with Internet services so that he can set everything up for you.

If Android does not connect to WiFi, then most often the user sees the “Obtaining an IP address” message or the “Authentication Error” notification. Another common connection error is that Android writes “Saved, WPA/WPA2 protection,” but does not connect to the Internet.

This article is suitable for all brands that produce phones on Android 9/8/7/6: Samsung, HTC, Lenovo, LG, Sony, ZTE, Huawei, Meizu, Fly, Alcatel, Xiaomi, Nokia and others. We are not responsible for your actions.

Possible causes of failure

If Android cannot connect to Wi-Fi - for example, instead of an active Wi-Fi icon, you see a gray button and an exclamation mark icon - then the reason for this could be:

1. Wrong from Wi-Fi.
2. Setting an unsupported security type or wireless standard in the router settings.
3. Problems with Android firmware.

The first step is to understand which device is having problems. If only your phone does not connect to the point, then the reason should be sought in its settings and firmware. If no device finds the wireless network, then you should check the router settings.

"Obtaining an IP Address" message

If, when you try to connect, a message with the text “ ” appears, but the connection is not established, then the reason for this may be that the DHCP server is disabled in the router settings or problems with Android. A simple reboot of the router can help.

If the DHCP server fails, restarting the device will fix it. When saving an error:

1. Open your router settings.
2. Make sure the DHCP server is enabled.

Depending on the router model, the procedure for enabling/disabling DHCP may vary, so you will need to look for instructions for your device.

Authentication Error

If connection authentication fails, the problem is most likely caused by entering your Wi-Fi password incorrectly. To resolve the error:

1. Forget the wireless hotspot on your phone/tablet.
2. Reboot your router.

1. Change your password using only Latin letters and numbers.
2. Make sure that WPA2-PSK is selected for network authentication.

If your phone does not support the WPA2-PSK standard, then select another mode - WPA, WPA2. It’s clear that you can’t do this in the subway or a shopping center, so you just have to accept it. But at home or in a hotel, you can access the router and check the wireless network settings.

Saved, WPAWPA2 protection

If the connection is made without a password, then there cannot be an authentication error. However, there is another situation - the network is saved, but . Usually rebooting the router helps, but sometimes you have to go into the settings quite deeply.

Also, look at the number of devices allowed. If it is “0”, then there are no restrictions.

There are many reasons why your phone won't connect to wifi. Mobile phones can provide us with access to the Internet, no matter where we are.

However, sometimes it turns out that the phone has stopped connecting to a non-wifi network.

In most cases, the smartphone tells us what the problem is by displaying characteristic notifications on the screen.

Sometimes, when the connection indicator shows that the phone is connected to Wi-Fi, you still cannot access the Internet and pages do not load.

In this case, it makes sense to look for the “ ” notification in the network settings, which often appears in such cases.

In this case, you can try to solve the problem in two ways. Often this problem occurs due to the fault of the router.

Most likely, no matter what device you tried to connect to this network from at that moment, from a laptop or tablet, the result would be the same.

• The simplest solution is to try turning the router off and on again. Let it cool down for about 10 minutes and try to connect again. It is likely that the problem will be fixed.
  In addition, this notification may appear if Internet access is not paid for at home. This problem is also completely solvable.
• If the Internet is paid for, the wifi router has been turned off and on again, but you still cannot access the Internet, then the problem is most likely on the operator’s side, and therefore you should call customer support.
  Sometimes you will have to do the same if you cannot access the Internet only from your phone, although you can do this from other devices.

Important! Regardless of what connection problem and what method you solve, after taking action, you need to turn off the connection on the device. Then turn it on again to check its functionality.

Obtaining an IP address...

Another common problem arises during the process of connecting your phone to a wifi router. The connection process stops when the phone attempts to obtain an IP address.

The notification “Obtaining an IP address...” may remain next to the network name for hours. Naturally, you cannot go online, since your phone is not connected to it.

• The problem is not solved as easily as the previous one. However, the first step is the same - turn off and turn on the router again after 10 minutes. If you still cannot connect after this, proceed to the second step.
• Not the most convenient way is to register a static IP address on the device. You actually specify the parameters of the network to which you connect at home.
  However, when using this method, problems will arise with accessing the Internet through other networks. In order to do this, you will have to erase the IP address and change its type.

You can register a static address as follows:

1. When you click on the name of the wifi network, an item called “Advanced settings”, “Advanced settings” or similar will appear in the window that opens;
2. Check the box next to this item;
3. After that, in the “IP Settings” or “IP Settings” section, change the network protocol type (DHCP) to static and enter the IP.

Before you try to connect to the Internet through another network, change the protocol type again from static to automatic.

Authentication Error

A common reason why you cannot connect to the Internet.

This notification that your phone displays after trying to connect to your home's wifi network actually means that the network has not recognized your device as suitable for wifi reception.

The most common reason why this happens is an incorrect network password. Check it carefully and try to go online again. If you are sure that the password is correct, proceed to the next step.

• This is already familiar advice. Try turning the router off and on again after a few minutes. This is a universal recommendation that is given even by customer support operators.
• A more difficult way is to try making changes to the router settings. To do this, you need to go to its settings page through a browser.

Select the following data in the router settings. Version WPA-PSK, encryption – AES. Enter the password.

On most routers these should only be numbers, no more than 8 pieces. Set the security mode to WPA\WPA 2 personal.

These options make connecting to wifi as easy as possible. However, such actions are necessary only when nothing else has helped.

And, in addition, there is reason to believe that there are compatibility problems, for example, with the type of encryption used by the router and phone.