How to fix iTunes connection error. iTunes won't open: finding and fixing the cause of the error

iTunes is a unique service that allows you to combine purchases and installations made across all devices linked to your Apple ID account. With this app you can sync phones and tablets, back up data and much more. If iTunes stops working for one of the reasons below, it will become a big problem for the Apple user and cause a lot of inconvenience.

Can't connect to the iTunes Store - why and what to do

When you try to connect to the iTunes servers, you may receive a notification that says something similar to “Unable to connect to iTunes,” “Connection and authorization error,” etc. This will interrupt the authorization process and may cause iTunes to stop working. reply.

The reasons for this behavior of the program may be the following:

• Unstable or non-functional connection to the mobile Internet or Wi-Fi network.
• Outdated or outdated version of the iTunes application.
• Damaged application files.
• Poorly functioning USB adapter.
• Incorrect date and time settings on the device.
• Outdated or outdated iOS version.
• iTunes servers are down.

How to get rid of the problem

Below we will list methods that will allow you to cope with all the possible reasons described above. If you do not know why exactly the error appeared in your case, then use all the instructions one by one until the problem disappears.

Restart your computer, application, and device

Close and relaunch iTunes, then restart your computer and your phone or tablet. This action will restart all processes running in the background and possibly resolve the error.

Problem with servers

It is possible, although highly unlikely, that the iTunes servers are currently down due to technical reasons or a spam attack. You can check this: go to a special tab on the official Apple website (https://www.apple.com/ru/support/systemstatus/), which provides information about the operation of all services. Find iTunes, if there is a green circle next to it, then this means that its servers are working, and the problem arose due to something else.

Replacing the USB cable

Check if the USB cable has any external damage: fractures, cuts, kinks. Also, the adapter may not work correctly if it is unofficial. If you have the opportunity, try connecting to another computer with the same cable to make sure that the problem is there.

Checking your Internet connection

Try loading a link in your browser or downloading any file from the Internet to make sure the connection is stable. Reboot your router if you are using Wi-Fi, and reconnect to the Internet from the device itself and your computer.

iTunes Update

Reinstalling iTunes

The program files may be damaged, and updating will not help in this case. If you have not accessed the program files yourself, this means that they were damaged by a virus.

1. Open the antivirus installed on your computer.
2. We search for and remove found viruses.
3. Completely remove iTunes from your computer.
4. Go to the official Apple website and download the iTunes installation file for your operating system - http://www.apple.com/ru/itunes/download/. We install the program and try to connect to the servers.

Changing time and date settings

The problem may be that the date and time settings on your phone or tablet are incorrect, since synchronization checks the authenticity of the application certificate, and if the dates do not match, access to the program will be denied.

1. Open the Settings program on your device.
2. Let's move on to the "Basic" section.
3. Go to the “Date and Time” subsection.
4. We set the “Automatic” option if there is an Internet connection, so that the device independently checks and sets the correct time; for this it may need a reboot. If there is no Internet on the device, then set all the parameters manually.

iOS update

If your device has an outdated firmware version, you may experience problems with iTunes, so follow these steps:

1. Open the Settings app.
2. Go to the "Basic" section.
3. Go to the “Software Update” subsection.
4. Wait while your device checks for available updates.
5. Download the files found and wait for them to install automatically.

If none of the above methods helped you fix the problem, and you still cannot connect to iTunes, then there is only one thing left to do - contact Apple support. On the official website (https://support.apple.com/ru-ru) you can find out the most convenient way to contact online support. Describe in detail to the operator what error occurred, as well as the methods that did not help solve it.

Good day to all Internet users! Today's article will answer the question why iTunes is not installed on Windows 7, 8 and XP. As you understand, The operating system version usually does not affect this problem and therefore the information below should help you.

The problem is really relevant, since every day there are more and more users who prefer the iPhone, and, as you know, with the help of iTunes, users of this phone upload and download files to their computer or laptop. Thus, if this software from Apple is not installed, then users will not be able to download data to their computer or laptop.

Let's look at the main possible problems that could interfere with this procedure:

Download iTunes from the official website

To avoid all kinds of problems, you should use programs only from developers. You can download such programs on the official website.

Make sure you are on the official iTunes website and download the latest version of the program from there, try installing it. Perhaps iTunes is not installed on your computer or laptop due to an old or “wrong” version of the program.

Firewall

Go to “Start” - “Control Panel”, on the left in “View” select “Small Icons” and the last step, go to “Windows Firewall”.

On the left side of the window we see the inscription “Turn Windows Firewall on or off.” We go there and turn it off, since this creation from Microsoft built into the system can interfere with iTunes.

Removing program remnants

First, make sure you don't currently have iTunes installed. Go to “Control Panel” - “Programs and Features”. Now carefully go through the entire list to be sure that iTunes is missing. If you find it on this list, then delete it; if not, then read the article further. To remove the problematic program, you can use .

Type the phrase “Show hidden files and folders” in the “Start” search bar, find the name of the same name in the search results and click on it. Make sure that the checkbox next to “Show hidden files, folders and drives” is checked.

I talked more about hidden files and folders in the article: “”. By the way, here I told you how to enter the settings above in a simple way.

Now open drive C. Next “Users” (maybe “Users”), after that open your personal folder, then “AppData” - “Local”. We look for the “Temp” folder here and delete it. If it doesn’t work, go there and clean some of the files until everything possible is deleted. To delete all files you must reboot and then try to delete all files in this folder.

In the AppData folder, also look for the iTunes folder. If it is there, then remove it and restart your computer.

Also clean the registry of unnecessary branches. To do this, download CCleaner. If you haven’t used it, here is a link to an article where I told you how to clear parameters in the registry: “”.

Hosts file and DNS reset

Another reason when iTunes does not install is the “wrong” hosts file. Go to C:\WINDOWS\SYSTEM32\DRIVERS\ETC - get to the hosts file. Right-click on it, select "Open", then click on "Notepad".

Now delete only this file and restart your computer. Next, do the following: go to “Start” - “Run” - type cmd and press Enter. A window will open, enter ipconfig /flushdns and press Enter. Next, try installing iTunes.

Possible reasons

• Note: Disable your antivirus while installing the program. It may be blocking installation.

• Also check the time to ensure it is set correctly.

A temporary solution when there is a problem with installing iTunes is the iTools program. It has the same functions as those developed by Apple. To take a closer look at the program, watch the video below:

The iTunes Store is the official online store from Apple, which houses a variety of digital content, including audio recordings, videos, applications, games, etc. You can enter the store using any computer or mobile device from Apple (iPhone, iPad, iPod), but sometimes when you try to enter the store, the device may display an error containing the message “Cannot connect to the iTunes Store service.”

Note that this error most often occurs on devices running iOS 5, 6 and 7 versions. So why does this problem arise, why does the device not enter the store? In this material, we will look at problems that make it impossible to connect to the iTunes Store service.

Solving the problem on iPhone, iPad or iPod

Appearance Errors

First of all, you need to make sure that you are connected to Wi-Fi. It often happens that downloading applications or other large items is not possible over the 2G network (it is highly recommended to use the 3G network).

Again, assuming that the Internet may be to blame, select your preferred Wi-Fi network to connect to and follow the arrow that leads to Settings. Here we look for the “DNS” line and enter the numbers “8.8.8.8” in it, after which we save the actions performed. Now you need to click “Renew lease”, thereby restarting the Wi-Fi connection. Sometimes this simple method helps to enter the store.

The next option is to simply try restarting your device. It’s also a good idea to reset your router’s settings and connect in a new way, which often helps solve the problem.

If these simple methods do not help, we complicate the task. Make sure you have the latest firmware on your device. If the installed firmware is not the most current, then it is necessary.

Please note that if you have an iPhone that was initially locked (most often these are devices imported from other countries), then the update should be carried out with caution, because in the end you may end up with a locked phone again, which may no longer be able to be unlocked by any means .

Everything works, the latest version of iOS is installed, but the error does not go away? Let's try. To do this, you need to go to “Settings” -> “General” -> “Reset” -> “Reset all settings”. Please note that all content will remain in place after the reset and this will not affect the performance of the device in any way. But perhaps a reset will allow you to go to the store.

Exactly what principle the following method works on is actually not entirely clear, but many users confirm that after performing these strange manipulations, the device begins to enter the store. You need to go to Settings -> General -> Date and Time. Here you need to uncheck the automatic time update box and select the manual input method. We change the date to 2038 and set an arbitrary city.

Then we try to reboot the device and try to enter the store again. If it doesn’t help, move the checkbox to “Automatic date update” and wait for a while. In some cases, after performing these manipulations, the device will begin to enter the store.

But what to do when, after all the dancing with the tambourine, the error is still not resolved? Probably hope that the problem is with the store itself and try to go into it later. Otherwise, we are waiting for your alternative methods in the comments.

Solving a problem on your computer

If you are trying to connect to the iTunes Store through the application of the same name, check your Internet connection. For example, try connecting to the Google search engine or, better yet, Apple.com. If the site is working, then you need to check whether your computer has sufficient resources to connect (this error often occurs if your computer was manufactured back in the 90s).

If this is your first time, it would be wise to wait a while; it is possible that the iTunes server is simply not working at the moment, and after a short time it will become available again. If this is not the reason, then proceed to updating iTunes through the official Apple website or through the program itself. Old versions of applications may indeed refuse to work.

The next step is to try disabling the firewall and antivirus, which may not allow the application to access the store. In this case, you just need to add the program to the exclusion list. If it doesn't work, go to Internet Options. Perhaps, by default, the connection is established there using proxy servers, which do not allow the store to work normally, and if this is true, then delete them and try to log into the iTunes Store again.

Finally, you need to check the hosts file (a favorite file for viruses and Trojans), which is located at C:\WINDOWS\SYSTEM32\DRIVERS\ETC. We find this file, open it using a standard notepad and look for the line “127.0.0.1 localhost” in it and simply delete all the entries that are located below it. We save the changes made, close the file and try to go to the iTunes Store.

If after the last step you were able to enter the store, it means that there are viruses or other malware on your computer that need to be cleaned using an antivirus.

Any user can figure out on their own why iTunes won’t open. The main difficulty is to find the specific cause of the problem, which may be the malfunction of the program itself or the operating system on the computer.

Changing screen resolution

In some cases, the reason that iTunes does not launch on a computer may be due to incorrect screen resolution. To check it and change it:

1. Right-click on the desktop and open Display Settings.
2. Go to "Advanced Options".
3. Set the recommended resolution or close to it. Apply the configuration.

If the cause of the error was an incorrect resolution, then after changing the parameters the program will start and work correctly.

If everything is fine with the resolution, but iTunes still does not open, make sure that the Microsoft .NET Framework component (for Windows OS) is installed on your computer. You should download the library installation package only from the official Microsoft website.

After installing the Framework, restart your computer to apply the configuration. Then try launching iTunes.

To make sure that there are no obstacles from the system to launch iTunes, check your computer for viruses. If the antivirus is not installed or has not been updated for a long time, use the free cleaning utility Dr.Web CureIt to check.

Run the program, scan the system, remove detected threats, and restart your computer. After you sign in again, open iTunes.

If you have QuickTime Player installed on your computer, a conflict in a plugin or codec may cause problems starting iTunes. However, deleting the player or reinstalling iTunes will not fix the problem. To rule out this possible cause of failure:

1. Open Computer and navigate to C:\Windows\System32.
2. Look for the QuickTime catalog. If you find it, delete the contents and restart your computer.

If the player is not installed or you are convinced that it has nothing to do with the error when starting iTunes, then proceed to the next step - cleaning corrupted configuration files of the program.

1. Go to the control panel.
2. Set the mode to Small Icons.
3. Open File Explorer Options.
4. Go to the View tab.
5. In the “Advanced options” field, scroll down the list and check the “Show hidden files” checkbox.

Now you can start deleting files from the C:\ProgramData\Apple Computer\iTunes\SC Info folder. Delete the SC Info.sidd and SC Info.sidb files, and then restart your computer.

If you have tried all of the above options, but still do not understand why the iTunes program does not open, then proceed to reinstall the application. The first step is to properly remove the program. Along with iTunes, you need to uninstall a number of components in a specific order:

1. iTunes;
2. Apple Software Update;
3. Apple Mobile Device Support;
4. Bonjour;
5. Apple Application Support (32-bit);
6. Apple Application Support (64-bit).

To complete the complete uninstallation, restart your computer, then go to the Apple website and download the latest version of iTunes and install the program.

If you have an older version of Windows installed on your computer, problems may arise when installing the latest builds of iTunes due to incompatibility. Uninstall the program according to the instructions, and then search on third-party sites and install the version of iTunes that suits the system.

“I installed the new iTunes 11. As a result, it starts, the welcome page opens, it says that it is connecting to the iTunes Store - and that’s it. Not a single button, not a single section works - that is, they are inactive and cannot be clicked on. In the “File” menu, not a single tab is active, except for “Exit”; in general, of all the menus, only “Help” has active tabs. That is, the program is either hanging, or I don’t know what’s wrong with it. Moreover, if you open a music file with tuna, it plays it, although the start/pause button does not work. If you connect an iPod, the iPod tab appears in the window, but it is also inactive and you cannot get into it. By searching, I found on various forums that not only I had a similar problem, but no one offered solutions, Apple technical support sent me a standard article, where nothing useful was found either. Tell me, what's wrong with the program? Has anyone been able to fix this?

If you are faced with a similar situation, i.e. iTunes 11 not working, although it starts, you need to increase the screen resolution and everything will fall into place.

In order to change the screen resolution in the Windows XP operating system, you can click: Start - Settings - Control Panel - Display (or right-click on the work screen and select - Properties). After the Screen Properties window opens, select the Settings tab, set the maximum screen resolution and click OK.

After applying a higher screen resolution, click the Accept button in iTunes 11, which was not previously visible. After which all buttons, tabs and menus of iTunes 11 become active and you can work with them.

To make it more convenient for you to use ours, you can enable the side menu, which was used by default in earlier versions of iTunes. Select: View – Show side menu. A panel will appear on the left, which often appears in screenshots, and it will become easier to deal with your iPhone, iPad or iPod.

If iTunes does not work on a computer, then users begin to suspect a serious problem, because usually there are no problems launching the program. However, often the failure can be quickly resolved on your own.

The program is inactive

If iTunes starts but the window remains inactive, the reason for this is the low screen resolution. Users of laptops and netbooks encounter this error. To fix the problem:

1. Right-click on your desktop and open Screen Resolution.
2. Set the resolution to a higher resolution.

After saving the changes, the dialog box that caused iTunes to remain inactive will become visible - you just need to close it.

Starting in Safe Mode

Various plugins and modules, including third-party developers, can be connected to iTunes during operation. Their incorrect functioning may result in iTunes not turning on on the computer. To test this hypothesis, try running the program in safe mode - to do this, hold down the Ctrl and Shift keys while opening. If iTunes opens and works in safe mode, remove third-party modules and scripts.

Reinstalling the program

Before you use the following methods to restore iTunes functionality, make sure that the latest version of the application is installed on your computer. To be sure, uninstall iTunes along with all Apple components, and then install the program again by downloading the file from the official Apple website.

Applications that need to be uninstalled along with iTunes (the order is also important):

1. Apple Software Update.
2. Apple Mobile Device Support.
3. Bonjour.
4. Apple Application Support.
5. Apple Restore.
6. QuickTime.

To quickly find them, filter the list of installed applications by publisher and search for Apple. If after installing the latest version of iTunes still does not work, then try other methods.

Deleting configuration files

Many users try in vain to understand why ITugs does not open after the update. Most often this is due to corruption of the program configuration files. To fix the error:

To save the change, restart your computer. The next time you start iTunes, new configuration files will be generated.

Disconnecting from the Internet

Errors when starting iTunes can be caused by connection failures with Apple services. To make sure that it is precisely because of this factor that the program does not launch and does not work, remove the ability to connect to Apple services.

1. Turn off the Internet connection on your computer.
2. Launch iTunes and see if it works.

If iTunes opens without problems, update the network card drivers on your computer and make sure that the antivirus/firewall does not interfere with connecting to Apple services.

Checking library files

If you don't understand why iTunes freezes or shuts down on its own, check the files that are stored in your Library. To determine which file is preventing iTunes from working:

If the scan was successful, add the following file. The duration of the verification procedure depends on the number of files. If the problem due to which the program does not work is related to incorrect content, then it will appear at the file scanning stage.

Downloaded from the official website, iTunes diligently played music, shared recommendations through Genius, allowed you to update software and replenish your electronic library with a variety of content. And then trouble came - iTunes won’t open on the computer. Restarting the computer does not help, it still gives an error.

Possible reasons

The all-powerful iTunes media player, which allows you to interact with files and documents in different ways and download music, movies and books from Apple digital stores, suffers from errors, problems, crashes and malfunctions for almost half of your life. Sometimes due to the fault of the developer (fresh, but not perfected updates, sometimes due to user actions (broken in the middle of synchronization, reluctance to update the software). In any case, all the reasons cannot be counted on the fingers of several hands (and is it even necessary? Failure already in hand, it’s time to look for answers) you can only guess and fight the symptoms, hoping in some way to find the treasured key to solving the problem.

Ways to solve the problem

You will have to deal with problems in different ways:

Malicious software

Viruses, spies, Trojans - it’s better to stop the fever that starts on your computer right away. And, if there is no permanent antivirus in the system, then you should turn to third-party services that allow you to clean every megabyte of infected information for free.

It’s worth paying attention to two assistants - and In both cases, you don’t have to understand the settings, just click “Next” and agree to the proposed conditions and requirements.

The check will take 5-10 minutes, at the end you will have to see what to do with the found “pests” - transfer to “Quarantine”, removal, step-by-step “cleaning” after rebooting the system are available. Just in case, it is better not to go against the proposed actions and agree to the requirements and conditions.

Safe Mode

And we are not talking about Windows (7-10), but about the player from Apple. You will have to do this - hold down the Shift + Control key combination on your keyboard, click on the iTunes icon on the desktop or in the Start menu, wait until it loads completely (without releasing the keys), agree to switch to safe mode. If it works, you will have to deal with the installed plugins and extensions by completely removing the player.

Updating system component libraries

It's hard to imagine a PC without the latest version of DirectX or up-to-date video card drivers. If this does happen, then you will have to work with your hands and check several aspects of the system at once.

First of all, you will have to go through the libraries. Namely, available on the official Microsoft website, and both x64 and x86 are suitable (or it’s better to install two versions at once - it definitely won’t be worse).

It's time to move on to updating the software. And since manually searching for drivers for memory controllers, SATA connectors and chipsets is very problematic, you should pay attention to the tool available on the official website.

The free version is also suitable - the main thing is to run a system scan, and then update each of the available components (do not forget about saving a checkpoint!). The final step is to reboot and try to launch iTunes again!

Disconnecting from the network

Sometimes the media player, immediately after launch, tries to display the contents of several services at once - Apple Music (if you have purchased a subscription), or the iTunes Store. And, if for some reason the main pages of the listed services do not load, iTunes will also close, with an error, and even irrevocably. The best option to avoid such crashes is to temporarily disconnect from the network (turn off the router, disconnect from Wi-Fi, unplug the Ethernet cable) and try again. Perhaps this is the method that will help achieve a positive result.

Reinstalling the media player

If, after much wrangling, the methods listed above still do not work, then the last, most radical method remains.

The first step is to download from the official website. It is this tool that does an excellent job of uninstalling applications and at the same time allows you to deal with the remaining files and documents in the installation directories, and with deleting entries in the registry.

Along with iTunes, you should clean out both Apple Mobile Device Support and Apple Software Update. Completely and down to the ground. When the complete cleaning is completed and the system asks if you need to delete the remaining folders and other information, agree and wait for the procedure to complete. Be sure to reboot!

The final touch is anew (you will have to choose in advance which version is suitable for the system - 32-bit or 64-bit), then go through all the installation steps, check the box next to each additionally downloaded service, do not change the installation directory (let everything be unpacked and used exactly from the system drive "C"). Try to start again in normal mode.

None of the above methods worked? You can try to change the screen resolution (from “native Full HD” to an awkward 720p or even less, at least for a few minutes, for the sake of a quick check), create a new operating system account (or log in as “Guest”), disable everything available Microsoft antiviruses and firewalls.