MTS personal account technical support. MTS help desk. Reasons for using the feedback form

In recent years, the mobile operator MTS, following the dictates of the times, has been teaching subscribers to solve problems on their own, without the help of a consultant. To do this you need: to be able to navigate the World Wide Web, to be registered in the account on the website of the MTS operator, to visit the provider’s pages on social networks. This reduces the load on the support service, but sometimes makes the subscriber’s life very difficult, because not everything can be foreseen and solutions to not all complex cases can be provided to the attention of clients.

It is important to know how to contact a live help desk operator if necessary.

How to call a “live” MTS operator

Artificial intelligence is showing great strides in its ability to analyze a situation. He learned to recognize human speech and adequately answer many questions. But in atypical situations the machine gives up; its algorithm is not designed to solve “human” problems. Therefore, the opportunity to connect and communicate with a specialist remains important. Below are ways to bypass standard automatic responses and quickly contact a technical support representative.

Let's see what hotline phone numbers are available:

0890 is a short number for MTS subscribers. When an incomprehensible situation arises, they first of all remember it, trying to communicate with a call center employee. But before, the desire was fulfilled quite easily. Now you can hear the cherished phrase “Your conversation is being transferred to the operator” after wandering around the nooks and crannies of the menu. You can speed up your search by trying to use the algorithm you once found:
– From the proposed options, select 2nd, and then press 0.
– The same as in the previous version, but the sequence of points is 5-0.
It is worth noting that both options were found experimentally and it is not a fact that they will always work.

Phone 8-800-250-08-90 for all operators and city. You should use the number to call the MTS helpline from a mobile phone of other operators. Today, when it is very difficult to use a short number to communicate with an employee, but many people have two SIM cards in their phones, this option can be a life-saving opportunity to talk with an operator. Calling to it is free for all cell numbers. Having heard the answer from the autoinformer, select the 1st menu item, and then press “zero”. The same number can be dialed when calling from a landline phone. The algorithm for further actions is the same as for calls from mobile phones. Calls from a landline are also free of charge.

+7-495-766-01-66 - telephone number for calls from abroad. Designed for travelers in international roaming. When typing it, you should take into account that it starts not with eight, but with “+7”. This is a prerequisite for calling the operator from any other country. For MTS subscribers the call is free. According to the information posted on the Mobile Telesystems website, you can use it while in Russia.

Other ways to contact MTS technical support

If you were unable to contact technical support using any of the listed phone numbers, you can try your luck in alternative ways:

There is a feedback form on the MTS website. Here you have the opportunity to ask an exciting question, make a claim, or complain about fraudulent activities. To get help this way, you must first fill out a form and choose how to receive a response: by SMS, by letter to an email address (you will need to provide it) or by phone call.
Pay attention to this opportunity to have a live conversation. True, the answer in this case will have to wait.
Those who are not MTS clients can write a question to the email address blogs @ mts.ru and receive an answer.
The telecom operator has its own accounts on the social networks OK, FB, VK and Google Plus. The answer to your question can be obtained by contacting support directly through the social network.
By registering on the operator’s website, you can use the services of your personal account or “My MTS” and independently find solutions in many difficult situations. You can manage your tariff, connect and disconnect services and use other functions.
The last opportunity is to visit the nearest MTS office. Here you will receive live communication and resolution of the issue.

The material reveals in detail instructions, reading which will allow you to find out how to contact the MTS operator from a mobile phone directly or using a landline (city) communication device for free.

Communication options are considered for legal entities working under a contract and individuals at simple tariffs with and without a monthly subscription fee.

How to contact the MTS operator directly

You can call MTS from a mobile or landline phone around the clock. works for all subscribers, both within the Russian Federation and when calling from another country while in international roaming.

Phone numbers for quick connection with an operator:

How to call MTS from a mobile phone

If you have a valid SIM card, the client can use the internal short number 0890 (individuals) and 0990 (business), which is not charged and is free.

The number of calls to the call center is not limited; you can use this resource an unlimited number of times to solve any difficulties encountered in the operation of mobile communications.

Instructions:

In dialing mode, enter 0 8 9 0 and press the Call button.
Wait for the automatic system to connect and press the number “1” or any other number, in accordance with the subject of the request (this reduces the time for the operator to respond).
Next, press “0” - the system will put you in standby mode for a connection with a customer support specialist.

The average response time is 2-3 minutes. You can ask a Mobile Telesystems employee for details about MTS tariffs, additional packages or options, and also ask a question about setting up your phone.

Useful information: In the summer and official public holidays, the call center is busy, making it impossible to get through with minimal time. In such cases, it is recommended to use social networks or chat consultant for feedback on the site.

How to make calls in international roaming

To reach an MTS operator with a territorial location abroad and active roaming on the subscriber’s phone, you must follow the following instructions to receive feedback:

Dial a single number in international format: +74957660166.
Wait for the employee to join the dialogue and ask him the necessary questions.

Please note that all calls outside Russia to the MTS number are not charged and are free - this condition applies to corporate and private clients with any tariff plans.

Contacting support from another operator

The advantages of MTS include a wide geography of physical presence in the form of communication stores, as well as the main thing - high-quality and professional support service that will always help the user.

If there is no coverage, SIM blocking or any other reason, you can use the number of another mobile operator and call the toll-free number 88002500890.

Please note: MTS does not charge money when calling from other numbers, but does not guarantee that the company providing services to this subscriber does not charge the call.

Instructions for calls from other networks are identical to the standard scheme:

First you need to select any of the items offered by the automatic responder.
Then press the number “0” to connect to MTS directly.

For private clients

All individuals, both with and without a subscription fee, are guaranteed to receive constant operator assistance as a basic service.

The main condition is a valid SIM card without blocking and access to a mobile network to make a call.

How to call MTS directly from a mobile phone:

Dial 0890 and click on the “Call” button.
Now you don’t need to wait to listen to all the options; you can immediately press the number “1”, then “0”.
The connection will occur automatically in 1-30 minutes. Typically, the average consultant response time is 3 minutes.

For corporate clients

The Mobile Telesystems company pays great attention to its business partners, organizations and other legal entities that interact on the basis of contractual relations (contract).

All business clients have a privileged status and are always served by a premium call center with maximum responsiveness and minimal wait for a response from a live operator.

How to call MTS directly from a corporate tariff:

Dial the multi-channel number 88002500990 from your mobile device.
After greeting and listening to special offers, you will be connected to a consultant.

Important: business clients can contact the hotline only within the Russian Federation. When roaming, the subscriber's personal account will be available.

Universal solution

In all situations, the user of the company’s services can independently resolve most issues using a remote service called MTS personal account.

It is also recommended to download the mobile version of the account, which is positioned by the operator as a separate development - My MTS. A software package unique in its functional features will help you remotely control all expenses and fine-tune your tariff plan yourself.

Instructions for using the site:

Open at lk.mts.ru or login.mts.ru.
Enter your account number and password (you can recover it if necessary).
Start using it. Here, on the right, a button will be displayed to start a dialogue in online chat mode.

Instructions for using the application:

The first step is to search and download the official distribution (it is recommended to download exclusively from the MTS catalog in accordance with the mobile phone operating system).
Install and open the program.
The first launch requires authorization via login and password.

The above methods will help you contact the MTS operator as quickly as possible. Always try to predict the situation in order to avoid overexpenditures or other issues that cannot be resolved without visiting a salon or representative office.

Hotline MTS (Mobile TeleSystems) is one of the largest companies and is included in the top ten best cellular operators in the world.

MTS provides a wide range of customer services and provides assistance when problems or pressing issues arise.

Professional specialists who are in contact via the hotline are ready to answer all questions that clients may have.

MTS operator toll-free hotline number

Attention! In order to improve service for MTS subscribers, the conversation between the client and the specialist is recorded. If necessary, the recording is listened to in order to check the level of cultural communication between the employee and the subscriber.

Roaming

By dialing the number, the client will be informed that the call has been accepted and the return connection will occur in a few minutes (usually the wait lasts more than a minute).

Important to remember!“+7” indicates the international call option. This number with a “+” sign must always be added first in international roaming mode.

Help Desk

By contacting the hotline, a subscriber of the MTS mobile operator receives information:

on all issues related to mobile communications provided by MTS. This also includes mobile Internet;
on issues related to the services provided and technical support to clients of the MTS operator:
about actions in case of loss of a card or its blocking;
on the activation of certain services provided by the MTS operator, as well as on their deactivation.

It should be noted that the hotline also has peak hours when a huge number of calls are received in a very short period of time.

During this period, the specialist’s response is slightly delayed, but the informant reports the approximate length of the wait. As a rule, this does not last long.

How to call the MTS operator is a question that is asked at some point in time by almost any subscriber of the federal mobile communications company. Like any global organization, MTS has its own help and user support center, open 24 hours a day, 7 days a week. A person, including someone who is not a client of the company, can call this center and get help absolutely free. What are the ways to contact support center staff?

To call the MTS operator, you need to call the number selected according to where you are calling from:

From the city.
From a SIM card from another company.
With MTS on the territory of the Russian Federation.
With MTS in foreign roaming outside Russia.
To answer questions from representatives of legal entity subscribers, as well as private entrepreneurs who have entered into a contract with MTS, there is a separate dedicated number.

You can find out more about the options in the following sections of the article, but the most commonly used number is 0890. Unfortunately, using it will not directly connect you with a person who is ready to help you. First, you will have to go through the jungle of the autoinformer menu, press a certain key combination, and only then will you be able to get on the waiting list.

At a superficial glance, this is inconvenient from the user’s point of view, but if we look at the situation in a different way, it was the convenience of the subscriber that became the reason for the emergence of such a system.

You regularly have to wait a very long time for an operator, but with the help of an auto-informer you can find out the necessary information, activate or deactivate services. If the “menu” does not contain the necessary items, you will have to wait for a “live” operator to become available.

How to call the MTS operator directly for free from a mobile phone

If you are interested in how to call the MTS operator for free from a mobile phone, know: you cannot do without using the voice menu. But if you know in advance which keys to press, then you won’t have to listen to it completely, which will reduce access time.

Here are clear instructions for MTS subscribers located in the Russian Federation:

Contact customer support on 0890.
You will hear a story about special offers and company news, then you will be taken to the autoinformer menu. If you're only interested in talking directly without an answering machine, don't wait until it's over. Press the numbers in the following sequence: first “2”, after that “0”.
Next, there will be a story about the program for assessing the quality of work of support specialists. You can participate in the program, you can refuse - it will not affect the call.
That's it, you are now on the waiting list. The electronic voice will tell you that happiness in the form of an operator’s response will not be long in coming - a few minutes. The reality is harsher; during busy periods, “a few minutes” can stretch into half an hour.

You are a corporate client

Do you represent a company or organization, or are you an individual entrepreneur? There is a separate federal line for corporate clients. Call 8-800-250-0990 from a mobile phone or from a fixed line number in any region of the Russian Federation. By the way, when you call, a “live” operator will answer more quickly.

You are in national roaming

If a subscriber travels outside of their home region with an MTS SIM card, the conditions do not change; 0890 is available for free.

How to call an MTS operator from a mobile phone quickly

Are you wondering how to reach an MTS operator without waiting? To defeat the dragon, you need to become a dragon yourself: fill out the MTS application form, pass an interview and go to support operator training. Soon the numbers of familiar call center employees will appear in your smartphone's telephone directory - call them at least at 6 a.m. on January 1st.

Seriously speaking, there are no magical ways to instantly communicate with an operator. Millions of subscribers in the Russian Federation and neighboring countries have concluded agreements for the provision of services with the “red-whites”. At any moment, the call center is attacked by thousands and thousands of people, and everyone believes that the problem that worries them is the most important, urgent and urgent. We decided to call 0890 - get ready to wait. Don't want to waste time waiting? We recommend trying all options for troubleshooting problems yourself.

What to do to quickly resolve the issue:

Do you need to find out where the funds were debited from your account, change the tariff, activate or deactivate additional services, control the balance of packages? On the official website in the “Personal Account” section you can carry out any of these operations.
All these useful actions can be performed via a smartphone: the “My MTS” application is available for download on Google PlayMarket for Android and in the AppStore for iOS.
Another option is to use the services of an autoinformer. Yes, you will have to listen to all the necessary menus, but this is usually faster than waiting for a specialist to answer.
On the company’s website, in the “Help” section, there is a section with a list of frequently asked questions; check if there is a solution to your problem there. You don’t have to look through each answer in the hope of finding the one you need: there is a convenient search in the section.

We are calling from another operator

Not a MTS subscriber or temporarily do not have access to this SIM card? A separate call center number is available for consultations: 8-800-250-0890. Call this line both from a mobile phone and from a landline phone. The algorithm is almost the same as calling from SIM MTS:

Dial 8-800-250-0890. There is no charge for connecting to this line (it won’t cost a penny).
When the voice sounds, you can immediately press “1”. After moving to the next section, press “0”.
Next, the voice will tell you about the opportunity to participate in assessing the quality of work of call center operators. Nothing depends on consent or refusal (you select the option you need using the “1” and “0” buttons).
Now all you have to do is wait until it’s your turn and finally talk to a call center representative.

Important! Only subscribers of other companies should call the federal line 8-800-250-0890; with a “red-white” SIM, call 0890.

How to call from abroad for free

You are far from your native land in foreign roaming, and your Internet suddenly disappeared or a large amount was withdrawn from your personal account for unknown reasons? You can express everything you think about the quality of MTS services by calling the toll-free number +7-495-766-0166 dedicated for such situations.

What you need to consider when calling a call center from outside the Russian Federation:

The telephone number must be dialed with a country code. If you can make calls within the Russian Federation by dialing “eight” at the beginning of the number, the international format provides instead the Russian code “+7”.
Only calls to this line from a cell phone with an MTS SIM card will be free. For any other operators, the call is paid in accordance with the tariffs.