• Why doesn't the laptop see the iPad via USB. iTunes does not see iPhone - reasons and solution

    Let me now tell you about the reasons why iTunes does not see your iPhone on a computer/laptop running Windows 10 or Mac OS.

    This article is suitable for all iPhone Xs/Xr/X/8/7/6/5 and Plus models running iOS 12. Older versions may have different or missing menu items and hardware support listed in the article.

    iTunes does not recognize iPhone

    If, when you connect your iPhone gadget to your computer using a USB cable, the iTunes program does not recognize this device, then you can use the tips below. When an error with code 0xE appears, run the following instructions, after each method trying to connect the device:

    • We check that the iOS gadget is unlocked and the Home screen is shown on it.
    • Make sure you are using the latest version of iTunes that is compatible with your computer.
    • A new version of the software must be installed on your Windows and Mac computer.
    • The device must be turned on.
    • If the warning “Trust this computer” appears, then you should unlock the gadget and click on “Trust”.
    • We disconnect all USB accessories from the computer, except the iPhone. We try to connect the gadget to other USB ports. We use a different USB cable from Apple.
    • Reboot the computer and gadget.
    • Connect the iPhone to another computer. If you experience an identical problem, you should contact Apple technical support.

    iTunes on Mac doesn't recognize iPhone

    • We connect the gadget and check that it is unlocked, the “Home” screen is shown on it.
    • On a Mac, hold down the Option button. At the same time, click on the Apple menu, then select the “System Report” or “System Information” section.
    • Select USB from the list on the left.
    • If the iPhone is shown in the USB device tree, then you need to remove third-party programs that are designed to ensure security. If they are not there, then contact Apple technical support.

    iTunes on Windows 10 does not recognize iPhone

    In Windows 10, after the update, a special Microsoft driver is installed, which is intended for Apple products. Because of this driver, many applications in Windows 10 cannot see connected gadgets. To correct this situation, you must manually install the correct driver.

    Instructions:

    When the reboot is completed, the iPhone will become visible to iTunes in Windows 10.

    If iTunes is downloaded from the Apple website

    To reinstall the driver, follow these steps:


    iOS devices, of course, in most cases can do without using USB, but situations still arise when using a cord is simply necessary. And even with using USB, problems can arise - where would we be without them, nothing is perfect. So why doesn’t the computer see the iPhone via USB: we’ll tell you the solution.
    One of the most common problems that arise when working with iTunes is the inability to find a connected device. There can be several reasons for this error, but often the failure lies in the trusted connection mechanism (keys for future login are saved on both devices). By default, when such an error occurs, a message like “Trust this computer?” should pop up on the computer. next time you connect.

    We will consider a scenario where, after a negative response, a repeat request is no longer shown. Fortunately, this problem can be solved in just a few steps.

    Solving the problem on OS X

    We think it would be right to start with the native environment for iTunes - the OS X system. Thanks to optimization, problems arise much less frequently on this operating system, but are not excluded. First of all, you should try to clear all the contents of the Lockdown directory. To do this, first disconnect your iPhone from the computer, press the “cmd + shift + G” keys simultaneously and go to /var/db/lockdown/
    If everything is done correctly, a window will open in front of you with certificate files that need to be deleted.

    Now we try to connect your device to the computer, and when asked about trusting this computer, we answer in the affirmative. The computer should then see your iPhone via USB.

    Solving the problem on Windows

    You can solve the problem on Windows in a similar way, although this OS is more stubborn in this regard. True, the location of the certificate files is different, and there is a need to display hidden files. To do this, go to “Folder Options”, then “View” and select show hidden files and folders. On different versions of Windows, the path to the files will be different:

    • Windows XP: C:\Documents and Settings\All Users\Application Data\Apple\Lockdown
    • Windows 7, Windows 8, Windows 10: C:\ProgramData\Apple\Lockdown


    If these manipulations do not lead to anything, then you can resort to a more complex method. In Windows, go to Device Manager, then right-click on your Apple device. Select “Update driver”, and then search for drivers on this computer through the item “Select a driver from the list of existing ones”.

    Now select “Install from disk” (or alternatively, you can try installing from a USB drive or phone).

    In the "Install from Disk" window, select the "Browse" option and go to the following address: C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers
    Here we need the usbaapl file, select it. If it is not there or the folder does not exist, you should look for it in the folder C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers


    Finally, click on the “Ok” button, and then on the “Next” button to complete the driver installation process. Now you can connect your iPhone to your computer and check if it can see it. In most cases, this method is the winning one.

    Resume

    We also cannot note the fact that most iPhone users do not care about their device, throwing it into their purse or pockets, where there is a bunch of other small things and garbage. If the phone is constantly placed in such an environment, its recesses will inevitably become clogged with debris, which one day can play a rather cruel joke on the device. If the above recommendations do not help, you can try taking a brush and cleaning the entire body of the device. Sometimes it helps.

    If the phone no longer appears on the computer after being dropped, wet, or a software failure, then it is advisable to take it to a service center.

    Synchronization with a PC will help you unlock the potential of legendary Apple devices. Using a computer, you can equip your iPhone with many useful applications, download music, games, books and other content. Unfortunately, sometimes it happens that Apple devices are not detected via the USB port.

    Why doesn't my iPhone see USB?

    • The synchronization cable is faulty (broken, contains obvious mechanical damage to the adapters or wires).

    Diagnosis of the problem: connect the smartphone to the PC using a different USB cable.

    Solution: replace the cable.

    • contamination of contacts (ingress of foreign particles, moisture and further oxidation of metal parts).

    Diagnosis of the problem: detailed inspection of iPhone connectors and USB devices.

    Solution: clean the oxidized contacts with an eraser or brush, carefully remove blockages using cotton swabs or a needle.

    • failure of the connection port.

    Diagnosis of the problem: try connecting another device to the port.

    Solution: connect your iPhone via a different USB channel, check the settings for connecting additional ports on your PC.

    • The USB output in the smartphone is faulty (the microcircuit is burned out, the connector is torn out or loose).

    Diagnosis of the problem: visual inspection, examination of the breakdown by a specialist.

    Solution: contact the service center to replace the part.

    • charge controller defect.

    Diagnosis of the problem: a message that the cable is not connected, although the plug is in the device connector.

    Solution: replacing the controller.

    • iPhone software errors.
    iOS Recovery

    Solution: flashing or restoring the operating system.

    • iTunes application software crashes on PC.

    Solution: reinstall the program, roll back to the previous one, or update to the latest version.

    • inappropriate current level (when connecting the smartphone to the computer via extension cords).

    Solution: sync your phone directly without unnecessary connectors and wires.

    It is necessary to carefully study the settings; perhaps they prohibit the exchange of information with the computer. The above-mentioned aspects are universal methods for solving incorrect identification of iPhone 4s, 5 or 5s, 6 via USB channel.

    "USB device not recognized" error

    If the OS on your computer displays the message “USB device not recognized” when you connect a gadget, you need to change the connection port, reinstall the driver, reconfigure the settings in the registry, remove and reinstall the device in Device Manager. An effective method is to disconnect the PC from the main power board, and not the usual shutdown, but disconnect the power cable for a few minutes. These manipulations allow you to get rid of residual current in the system, which sometimes leads to minor circuit errors, as a result of which some PC functions are disabled and a message appears about the inability to recognize the USB device.

    To automatically get rid of USB identification problems, you can use the Windows troubleshooting application - Diagnose and fix Windows USB problems automatically. Suitable for Windows Vista, 7, XP.

    Possible problems

    1. Controller malfunction

    Solution: remove and reinstall all controllers, thereby restoring the USB port.

    • “Start” button -> “Run” menu item -> devmgmt.msc command -> “OK” button -> “Device Manager” -> “USB Controllers” item -> apply the “Delete” function in order to all controllers;
    • restart your PC. Reinstallation of the controllers will be carried out automatically by the Windows operating system, after which you can safely try to connect the iPhone to the system.

    2. The iPhone driver is damaged, Windows identifies the smartphone as an “Unknown Device”.

    Solution: Update the driver. Right-click to select “Properties” in the device’s context menu -> “Driver” tab -> “Update” or download the appropriate program from the Apple website.

    3. Incorrect USB controller settings.

    Solution: “Device Manager” -> call the context menu with the right mouse button -> “Properties” -> “Power management” -> uncheck “Allow the computer to turn off this device to save power” -> “Ok” -> restart the PC.


    Configuring additional settings for USB ports

    4. Failure of the USB controller integrated into the motherboard.

    Solution: replace the part at a service center or purchase an external USB controller. Connect this board to the motherboard via a PCI port, having previously disabled the existing USB controller in the PC BIOS.

    When diagnosing why the iPhone is not detected by the computer via USB, it is worth working through all possible reasons, starting with the simplest ones and moving upward. Hardware failures should be repaired by specialists, and only experienced users can intervene in the computer BIOS.

    Readers often contact us with various questions about solving any problems related to mobile devices and software. One of the most popular: “ iTunes doesn't see iPhone, what should I do?".

    You can find a working way out of this situation on the Internet, but you have to make your way through mountains of various information. In this article, we decided to combine all possible solutions and figure out why, after all, “ iTunes doesn't see iPhone«.

    iTunes often scares iPhone, iPad and iPod Touch users. The program seems confusing, complex and extremely inconvenient. It also throws out various pearls. Either the music is not synchronized correctly, or the applications have disappeared somewhere, or even iTunes cannot detect the iPhone (iPad or iPod Touch).

    There is no need to despair (and switch to Android), there will always be solutions to the problem. If iTunes does not see the iPhone, check its functionality:

    • Software. Reinstall iTunes by downloading the latest version.
    • Cables. Try using a different cable.
    • Computer. iTunes does not see iPhone due to a malfunction of the Apple Mobile Device. Another computer may help resolve the problem.
    • USB ports. Often the problem lies in the USB port. Try using the connector on the back of the system unit.

    If all standard methods do not help, then it’s time to take on the heavy artillery.

    Doesn't see because he doesn't trust

    iPhone or iPad are completely self-sufficient, stand-alone devices, but they still have to be connected to a computer from time to time to transfer large amounts of data, install software, etc. In this case, sometimes a device synchronization problem arises, which can often be solved using the methods described below.

    ON TOPIC:

    We will talk about trusted computers, or more precisely, the operating systems installed on them. When connecting an iPhone or iPad to a new computer for the first time (or after reinstalling the OS on an old one), the user receives the request “Trust this computer?” and must answer yes to access settings and content on your mobile device.

    If you reject the request, then a synchronization problem may arise in the future., and to solve it you will need to use the instructions below.

    On Mac

    So, to get a second request and “start trusting” your Mac computer, you need to select “ Transition —> Go to folder"(or use the keyboard shortcut " ⌘Cmd + ⇧Shift + G«),

    and then go to the address /var/db/lockdown and delete all certificates in this directory.

    On Windows XP, 7, 8, 10

    In the case of Windows OS, you will also need to delete the contents of the Lockdown directory. To do this, you will need to enable the display of hidden folders and files ( Start —> Control Panel —> Folder Options),

    and then go to the address C:\ProgramData\Apple\Lockdown(for Windows 7, 8, 10) or C:\Documents and Settings\All Users\Application Data\Apple\Lockdown


    If deleting certificates from a Windows PC does not solve the problem, you will have to use a more complex method:

    1 . Right-click on the shortcut " Computer", select " Properties" and find " device Manager«;

    2 . In the section " USB controllers"Right-click to call up the context menu of the item " Apple Mobile Device USB Driver" and click " Update drivers...«;

    4 . In the window that appears, click “ Review" and go to the directory C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers, where we are interested in a file called " usbaapl“, which is what needs to be installed.

    If none of the methods described above helped solve the problem, then the cause probably does not lie in obtaining a trusted status for this computer. Try this:

    iTunes doesn't see iPhone or other Apple device in Microsoft Windows XP

    1 . Close iTunes after disconnecting your device;
    2 . Go to Start -> Execute and enter in the window that appears services.msc or open Services in section Administration Control panels;
    3 . Find an item Apple Mobile Device and in the next window click on Stop;
    4 . After stopping in the same window, click on Launch;
    5 . After restarting the service, iTunes will be ready to work with your device.

    Do you want to know how to earn 50 thousand monthly online?
    Watch my video interview with Igor Krestinin
    =>>

    Modern mobile Apple gadgets perform a variety of functions, in addition to a regular phone, they are also a camera, a video camera, a TV, a player, a game console, and an e-book.

    To fully work with these applications, you need to periodically connect your mobile phone to your computer via a USB port. It is not possible to download a new game, melody, book, etc. in any other way.

    And besides, you need to upload fresh photos and videos to your computer disk. What to do if the computer does not see the iPhone via the USB port?

    What steps should you take if you connect to a computer according to all the rules - but nothing? The computer does not find your phone as if you are not connected.

    Let's calmly analyze the reasons and find ways to eliminate this problem.

    External inspection

    The first thing to check is the integrity of the cord. Inspect it for damage, creases, etc.

    If you have a spare cord, replace it. Also try plugging the cord into a different USB port.

    If you have a laptop or tablet, connect your phone to them in order to quickly determine what the problem is in your computer or phone.

    If you can see the iPhone on your tablet or laptop, then the problem is in the computer, or more precisely in outdated drivers on the computer (there will be information about this below).

    Use a school eraser to wipe the contacts on the cord until they shine, thus removing dirt and oxidation. Brush off any residue, eraser crumbs, from the contacts.

    What to do if the computer does not see the iPhone via USB, reboot

    The next step is to restart both your devices, sometimes this is enough to fix the problem.

    To work with an iPhone via a computer, you need the iTunes program. It is quite possible that the program will crash. If all the methods described above do not fix the problem, try reinstalling this program.

    Uninstall the installed program using the uninstaller, download a new version of the program from the official website - http://www.apple.com/ru/itunes/download/.

    After reinstallation, reconnect the device.

    Manual driver update

    If this does not help, then it is quite possible that the problem is in the driver installed on the computer. Try reinstalling it.

    First of all, disconnect the Apple from the computer.

    Remove the installed driver by right-clicking on it.

    Connect your iPhone, the computer will automatically install the new driver, and you will see a message about it.

    On iPhone you will be asked for permission to access the files. Give this permission.

    Open “Explorer”, “This PC”, if the M3s device is visible, but no files are visible - unlock the device with your fingerprint, the files will appear.

    Automatic driver updates

    It also wouldn’t hurt to update the driver for the chipsets responsible for connecting devices to the computer.

    When you launch the utility, uncheck all unnecessary checkboxes.

    Download it and run it, it will scan all installed drivers, identify outdated ones, replace and update them.

    Technical problems

    These are all problems that you can fix on your own. If all the steps have been taken and the problem remains, then we can assume that the problem is:

    • Failure in the iPhone chip;
    • The connector of the apple device is damaged;
    • Incorrect firmware;

    In these cases, you will have to contact a service center, since this is a job for specialists. Trying to fix them yourself can lead to disastrous situations.

    What to do if the computer does not see the iPhone via USB, summary

    I hope I was able to answer the question: What to do if the computer does not see the iPhone via the USB port? As you can see, most of the reasons why the computer does not see the iPhone via the USB port can be corrected on your own, quite easily.

    You don't need any special knowledge of electronic technology to fix the problem.

    P.S. I am attaching screenshots of my earnings in affiliate programs. And I remind you that everyone can do it, even a beginner! The main thing is to do it correctly, which means learning from those who are already making money, that is, from professionals.

    Do you want to know what mistakes beginners make?


    99% of beginners make these mistakes and fail in business and making money on the Internet! Make sure you don't repeat these mistakes - “3 + 1 ROOKIE MISTAKES THAT KILL RESULTS”.

    Do you urgently need money?


    Download for free: " TOP - 5 ways to make money online" 5 best ways to make money on the Internet, which are guaranteed to bring you results of 1,000 rubles per day or more.

    Here is a ready-made solution for your business!


    And for those who are used to taking ready-made solutions, there is “Project of ready-made solutions for starting to make money on the Internet”. Find out how to start your own business online, even for the greenest beginner, without technical knowledge, and even without expertise.

    Read more: