Tele2 hotline contact with operator. Tele2 subscriber service

The level of service for Tele2 subscribers depends on the quality of work of call centers. A 24-hour technical support service is available to subscribers, but not every subscriber knows how to contact technical support specialists. All possible methods are discussed below, which will allow any subscriber to choose the most convenient way to contact the Tele2 help desk.

Brief information

To contact the Tele2 call center you must use the following numbers:

• short number 611 (then “0” to connect to an operator);
• when calling from landlines and numbers of other mobile operators - 8 800 555 0611;
• in roaming - +7 951 520 0611.

5 ways to contact Tele2 operator

Call centers are often quite busy and do not always quickly cope with the tasks assigned to them. Therefore, various online services are increasingly being used, allowing the subscriber to find the answer to a question he is interested in or obtain any information on his own. However, the need to call the support service still arises quite often, so each client should know the communication methods that exist today.

Method No. 1

The simplest option to call the Tele2 operator is to dial a short number:

This method can be used by any Tele2 subscriber calling from their phone. It is also important to know that after connecting, you should press the number “0” to contact the operator. Usually, you have to wait a bit until the call center employee is free.

Method No. 2

When staying in international roaming, use a short number for communication 611 it won't work out. In such a situation, you need to use the usual number +7 951 520 0611 . Then you need to wait until the operator answers and explain the problem to him.

Method No. 3

When using landline phone numbers or other mobile operators to contact the call center, you should also dial a regular number, but a different one: 8 800 555 0611. It is important to note that this phone is not available for communication in all regions of the country. This is because there is no single number, however, the one listed above is the most common. To obtain a telephone number for communication in the specific region where the subscriber lives, you can use the information from the official website.

Method No. 4

Allows the client to use many functionalities, for example, find out the account balance or the balance of minutes, SMS messages and traffic on the connected tariff, change it if necessary, as well as connect or disconnect various subscriptions, services and programs.

In addition to the listed functionality, the Personal Account provides a simple and convenient option to ask a question to the technical support service using a specially designed feedback form. In this case, the information received from the client is processed as quickly as possible, and the response is sent to his email. As a result, a significant number of Tele2 subscribers choose this option for obtaining the information they need and solving problems that arise.

Method No. 5

You can ask a question on the operator’s website even if your Personal Account has not yet been created. To do this, just find the “Support Request” service at the bottom of the main page, when launched, a special form will open. It must be filled out, after which it will be automatically sent to the support service. The result of processing the information received is sent to the client’s email address specified when filling out the request form.

You can call Tele2 from any phone: from a mobile phone connected to the Tele2 network, from a mobile phone serviced by another operator, or from a landline number. Depending on the situation, you can always choose the most convenient option and call the operator for free.

How to call an operator from a Tele2 mobile number

To call Tele 2 from a number serviced by this company, you need to dial 611 from your mobile phone and press the call key.

To connect to the Tele2 operator, you need to select the appropriate item in the autoinformer menu and press the desired key on the phone in tone mode. If for some reason you cannot do this, then just listen to the information in the main menu twice, and the connection will occur automatically.

If you don’t want to wait on the line for a specialist to answer, you can use the services of an automated system or go to your personal account through the Tele2 website tele2life.ru.

Subscribers to “Call Cheaper” in Moscow can also make a call to the operator at 88005550611. Be sure to write down these numbers in your address book so that you can always receive qualified assistance from a Tele2 specialist.

How to call Tele2 from a mobile phone of another operator or landline

If you need to contact a Tele2 help center specialist, but you are not able to dial the number from the operator’s SIM card, then you can call the call center from other phones.

To call from numbers of MTS, Megafon, Beeline, Smarts, Rostelecom, other operators, as well as from landline phones, you need to go to the company’s website and find the number corresponding to the region of registration of the SIM card. However, when making a call, funds will be charged by the operator in accordance with the tariff plan.

How to call Tele2 from roaming

Often, when traveling abroad, mobile phone users have difficulties using them while roaming. To solve all the problems that have arisen, you need to call the Tele2 operator from your mobile phone at +7 951 5200611. Calling him from any country will be free.

When Tele2 subscribers have any difficulties related to settings failure, phone identification, or have questions about tariffs or special options, you need to dial the help desk number and tell the operator about the problem. The phone number of the service center is very easy to remember; it is also written on the wrappers of tariff packages with SIM cards, on recharge cards and promotional products.

Let's find out from the review how you can contact help from Tele2 in different ways.

Technical support Tele 2 phone number

There are several telephone numbers for the Tele2 help desk, both local and international or short network.

The basic number for all Tele2 subscribers dialed from a mobile phone is 611.

You can call it from your mobile phone with a SIM card from Tele2, if it is not available, you won’t be able to call back to 611 from another phone. To be safe, you can write this number into the phone’s memory. In addition to the packaging of the Package, the certificate number is written on the service agreement from the operator.

When your mobile phone is unavailable, your SIM card is broken or damaged, you can call from a landline phone. The telephone number of the Tele2 helpline differs depending on the region where you are located. For St. Petersburg and Leningrad region technical support: 8812-989-00-22. For Moscow and the region - 8495-97-97-611.

For other cities and regions, all numbers are different:

• Krasnodar region – 8-861-2530055;
• Kemerovo and region – 8-904-9900000;
• Pskov and region – 8-8112-757575;
• Tomsk and region – 8-3822-941000;
• Chelyabinsk and region – 8-351-2480611;
• Republic of Karelia – 8-8142-594611.

Technical support numbers are written on the Tele2 website at the entrance. You simply select your city and all relevant information on tariffs, help numbers and other details automatically appear on the page specifically for your region. The short number 611 and the international one that you need to call remain unchanged. while roaming – it is +7-951-52-00-611.

You can call a number in roaming for free, both within Russia and abroad; for this you need to make a call from your Tele2 SIM card.

How to call technical support from a mobile phone?

Calls to the help desk from a mobile phone can be made in two ways - from your own, if you are a Tele2 subscriber, or from another mobile operator. In the first case, you need to dial the number 611, and in the second - the interregional number corresponding to your region. At the same time it doesn’t matter whether you are calling from a landline or from a mobile, but from a different operator.

Call tariffs correspond to the tariff plan. For a landline phone – at city rates.

Other ways to contact Tele2 help and technical support

Calling the help desk at the short number 611 helps in most cases, this way you can remember your tariff, find out how many package minutes are left for use or what services you have activated. You can use the voice menu to resolve your issue, or you can wait for a connection with the operator and personal communication. If this does not suit you, go to the official Tele2 website - there you can fill out a feedback form and describe your problem, suggestion, or leave thanks. To do this, you write your region and indicate the topic of the question from the list. The form on the site helps:

• Ask a question on any topic related to Tele2;
• Leave a complaint about poor communication;
• Thank the mobile operator;
• Express your wishes to improve the quality of services in the future.

Also on your profile In your Personal Account you can resolve many issues yourself. There is a contact form via online messenger. It happens that your problem does not fit into the form, is not in the voice menu by number and the operator does not know how to help you. Then you need to contact the customer service office.

This article will focus on ways to connect to the hotline of the Tele2 telephone operator. The company stands out from its Big Four colleagues with its sophisticated style and the conditions under which services are provided. It regularly updates tariff plans, holds promotions, and provides discounts. The downside of being active is that changes can be difficult to keep up with. Therefore, questions often arise, to get answers to which you have to contact the help desk.

How to call a “live” Tele2 operator

In problematic situations, you need to contact a place where they should know about them thoroughly, i.e., to the consultants of the cellular operator. For this purpose, special service numbers are provided, by dialing which you can get advice and answers:

Number 611. Subscribers who own a Tele2 SIM card can call directly to the operator from this short number. An autoinformer will answer you with information for all occasions. If none of the above applies, you can press “0” on the keyboard at any time, thereby making it clear that you need to talk to a live specialist. Or listen to everything the robot says several times, after which the connection to the call center will occur automatically.

Number 8-800-5550-611. From this number, owners of SIM cards of fellow competitors can contact the operator: MTS, Megafon, Beeline, or from a landline phone. If you are a Tele2 subscriber, but contrary to what was stated in the previous paragraph, you were unable to reach support from your “native” SIM card, you can try an alternative option to communicate from a card of another operator. A call to this number is absolutely free and available throughout Russia.

Call from the regions. Unlike other mobile operators, Tele2 has telephone numbers that you can dial from any city in the Russian Federation to connect with a technical support employee in your home region. To find out what is currently valid, you should visit the “Tele2 website”, then select the region, the number will be indicated in the lower right corner of the page. A characteristic feature of the call is that the call is charged in accordance with local tariffs. This fact cannot be called a pleasant surprise, but sometimes the ability to make a paid call saves you from much greater financial losses.

Number +7-951-52-00-611. The phone is intended for those who need advice from the help desk during international roaming. It is free, you must save it in your phone before leaving. The call is available anywhere in the world. By calling, you can ask a question or clarify the cost of voice and data services.

Other ways to receive technical assistance Tele2

• If all the listed phone numbers did not help you contact the operator and solve the pressing problem, you can try contacting the emergency service. In this regard, online consultations, located in the “Personal Assistance” section of the operator’s website, are very effective. Contacting allows you to clarify any issues that have arisen in real time.
• To quickly obtain advice in complex cases, it is necessary and sufficient to have a smartphone or tablet and access to the World Wide Web. Tele2 operator has accounts in all popular social networks and messaging applications, including Viber and Telegram.
• If time is running out, you can ask a question through the feedback of the Tele2 website. When asking a written question, be sure to include a phone number or email address where they can answer you.
• Having access to the Internet, you can try to resolve the issue yourself using your Personal Account. There you can find everything related to the availability, connection and deactivation of paid services. There you can block the SIM card if it is lost. The capabilities of LC will help you get out of difficult situations on your own without the help of a consultant.
• In conclusion, let us remind you about the service “Tele2 Guide”. To connect to it, you need to dial the sequence *111# on the keyboard and press the call key. The service is designed to connect and disconnect services, check the status and top up your personal account, as well as many other functions without the help of an operator.

Sometimes mobile subscribers have difficulties connecting new services or disconnecting old ones, as well as questions about financial transactions, tariff plans and the quality of customer service. A subscriber should always know several options for calling the Tele2 operator if he uses a SIM card from this mobile company.

To do this, immediately after purchasing the starter package, you need to add several customer service center numbers to your contact list so that they are always at hand. Some problems need immediate solutions.

Short number

The easiest way to remember to contact a consultant is to remember the short number of the service center - 611. To dial, enter this combination of numbers and press handset.

First, you will hear an answering machine that will detail the most popular information on the questions that all subscribers ask, and then you can directly contact a specialist.

If you do not want to wait a long time - immediately after you hear the answering machine - press the 0 key and wait for your turn to call the operator.

Call Tele2 from a landline phone

You don’t have a mobile phone at hand, but you need to solve problems? You can call a specialist from a landline phone. For any region, calls to tele2 8 800&555 06 11 are free. From another operator you can also make a free call to 8 800&555 06 11.

While roaming

Are you outside the country, but have urgent questions for a Tele2 consultant? You can always consult your operator on any issues for free, even if you are far from home. For this there is an international phone number +7 951 520 06 11.

At any time of the day, a subscriber can find out his roaming tariffs, connect to new services, learn about financial transactions and resolve other issues regarding tele2 services.

Contact Tele2 via Email

Do you know that your question will wait a few hours? Why then waste extra time waiting for a response from operators, who are very often busy? From anywhere in the world, you can simply send your request and describe the situation by email.

Tele2 email addresses:

• [email protected] ;
• [email protected].

VK group

Subscribe to the official Tele2 group, which provides you with its services, and you can always find out before anyone else about new opportunities, favorable tariff plans, attractive services, free applications, promotions and gifts from the mobile network operator.

Tele2 menu

Do you want all the useful information regarding services, tariffs, new opportunities to always be at hand, so that you can quickly find out the necessary information anywhere? Just install an application from Tele2 called Tele2-menu on your smartphone.

You can also make a call to your consultant from the application

1. Launch the Tele2-menu application.
2. Select My Tele2.
3. Click on the “Subscriber Service” tab.
4. Wait for your consultant's response.

Personal account

The account is registered to your phone number. It contains all the information on tariff plans, connecting new and disabling previously connected services.

You can set up services without even having your mobile phone in your hands. Everything is done through the office. It represents your personal page. You are immediately in touch with an online consultant who will respond to you instantly.

Remember for yourself and write down in the phone book of your smartphone at least a few numbers by which you can contact a competent specialist from your mobile operator.