Wireless network status without Internet access. Ways to solve problems connecting to a Wi-Fi network (Internet). No connections available

If you encounter the designation networks “without access to the Internet” - this means that your network does not receive packets from the outside. The question arises, what to do and how to fix this problem? There is no universal solution; you will have to try each of the presented methods until the cause is determined and the unidentified network is eliminated.

Possible problems with the provider

The first step in these situations is to call your service provider to find out if you have Internet access. The provider may be undergoing technical work or an unexpected breakdown may occur. To avoid messing with the settings in vain, find out the involvement of the supplier.

Call the company’s call center, look at the official website or page on social networks. As a rule, they write about current problems there. If information is missing, look at comments from other users. You may not be the only one who has encountered the problem that your computer does not connect to the network. You won’t be able to solve problems with your provider, so you can only wait.

Problems with the cable or connector

Next, inspect the LAN cable. Make sure the plugs are in good condition and not physically damaged. Inspect the wire insulation and check for kinks. You can try replacing the LAN cable connecting the router and computer. If a direct connection is used, then go beyond the partition and onto the platform, checking the entire length of the wire. If you find any damage, of course, immediately call the online managers. They should send a technician to replace the network cable.

Options for router problems

The second most common source of the “no network access” message is your router. The list of common problems includes:

• choosing the wrong connection type;
• specifying incorrect IP address or login password data (when using ADSL, L2PT or similar connections);
• there are any restrictions in the settings;
• hardware problem (capacitor swollen or boards burnt out).

In the latter case, you only need the help of specialists or the purchase of a new modem. All software flaws can be eliminated independently, provided that the correct actions are performed.

When your computer does not have Internet access, reboot your router and PC. During operation of devices, minor failures may occur that are not critical. Rebooting resolves these issues. On your computer, just press the button that is responsible for this function or select the corresponding menu item in the “Start” section.

With a modem, everything is simpler: press the Power button to turn it off, and then turn the device on again. If there is no such key, simply unplug the power supply from the outlet.

Settings in the web interface

Setting the wrong parameters in the modem results in a network without Internet access. The solution is quite simple: go to the web interface and set the correct parameters. Below we will describe these steps in detail.

How to log into the web interface?

Connect to the modem via LAN cable directly. To enter the system menu, you need to find out the authorization data (login, password and address to which the transition will be made). You can find this data on a label glued to the device body. The fields are called IP Address, Username and Password. On some models they are translated into Russian.

Logging in takes a couple of steps:

1. Open a browser on your PC (Google Chrome, Firefox, Opera or standard). Write the IP address to log in in the address bar and press Enter.
2. On the authorization page, fill in the fields (the first is the username, and the second is the password). Click "Login".

You should be taken to the router settings start page.

Checking Internet connection settings

Most routers allow multiple connection types. Each of them requires its own parameters:

Problems on PC or laptop

Try connecting the router to other devices, such as a laptop. Correct operation and the absence of the “no Internet access” error indicates problems in the personal computer/laptop that is used to access the Internet.

Diagnosis of problems

Windows operating systems have standard troubleshooting tools. They are not always able to restore access, but often cope with local network connection problems. To start the procedure, follow the instructions:

If no faults are found, run additional items (“Homegroup” and “Network adapter”). The system will analyze other parameters and possibly find faults there.

Setting up IPV4

Despite the global transition to IP version 6, classic IPV4 is shared, so incorrectly setting addresses can lead to access errors. You can configure the protocol through the operating system interface:

You can also request addresses from your provider. When using a static connection, you often need to set parameters in the OS itself.

Reinstalling the network card driver

For the correct operation of the hardware in the system, a special driver (specialized software) is used. After installation, Windows tries to find drivers through its database in order to install them independently, but not always successfully. The software versions included on the disk are usually outdated, so we recommend updating the driver via the Internet.

The first and most reliable method is to download the necessary software from the manufacturer’s website. Find the “Drivers/Utilities” or “Support” section, select your network card model and OS version. Then download the installer, and then simply run it on your computer.

An alternative, but less effective option is updating through standard operating system functions:

1. Right-click on the “My Computer” icon. Select the "Properties" line.
2. On the left side of the window, click on “Device Manager”.
3. Find your network adapter. Click on it with RMB and “Update drivers”.

You can also find specialized utilities created to search for the latest versions of drivers for any hardware. A popular software is Driver Genius. The user only needs to start the scan. The utility will find all components that need updating. The functionality allows you to update only selected system elements. The software is supplied in Russian.

Changing the MAC address of the network card

Some Internet providers use a connection bound to a MAC address. This is a unique identifier that is assigned to any network equipment. At the hardware level, an ordinary user will not be able to change the MAC address, since this requires programmers. However, you can change it at the software level, which is enough to connect to the network.

The change is carried out according to the following instructions:

Please note that the MAC address consists of 12 digits in hexadecimal notation. To check the correctness of the change, enter the command ipconfig /all in the console.

There is a second method of changing through the registry. You need to follow the path of the network card, and for the corresponding component change the value in the NetworkAdress field.

Firewall check

The problem why the Internet is not available yet may be due to the firewall. This is a built-in defender in Windows that blocks unwanted connections. If your system has an antivirus, you can safely disable it:

Clearing the DNS cache and resetting TCP/IP protocol settings

Errors may occur in files related to the TCP or DNS stack. It is recommended to reset the cache for these components:

Enabling FIPS Compliance Mode

In some cases, on OS Windows 7 or later, you will have to activate the compatibility mode with federal FIPS standards:

• Go to the “Status” of the adapter. Click the Wireless Properties button.
• Next, go to “Advanced Settings”. Check the box next to “Enable compatibility mode...”.

If this feature is enabled, try disabling it.

If the cable goes to the PC directly (without a router)

When connecting the Internet directly to a computer, all methods are relevant except for the section on setting up a router due to the absence of the latter. We also recommend that you re-create the connection using the “Create a new connection” item.

I have access to the Internet, but the error does not go away

The reason for this situation is often a connection through a proxy server. You need to get into the Local Group Policy Editor. Click “Run” through Start, and then enter the command shown in the image.

After that, activate the “Disable active probing for the network connection status indicator” option. In Windows 10, this option is called differently (“Disable active network connection health checks”). Please remember that if there are real problems with access, informational messages will not appear.

These are all current methods on how to get rid of an unidentified network. If you are a beginner and have no experience setting up a router or operating systems, we recommend contacting a specialist. Unprofessional intervention can only make the situation worse.

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It usually occurs when you change your home modem or move to a new place of residence. As they often say in such cases, everything seemed to work and nothing was changed. But nevertheless, there are some nuances here.

Now we will talk only about one of the most common causes of this problem and only one simple solution. After all, this is how the author has always managed to access the Internet.

So let's start from the beginning. And first of all we will look at Wi-Fi. If, when connecting to the modem using this method, you receive this message in the “Network and Sharing Center”:

This means that the first thing you need to do is perform one simple operation. Next, all the settings will be shown using Windows 10 as an example, but in older systems everything is done by analogy. The main thing is to understand the general essence.

Right-click on “Start” and select the “Network Connections” section:

Then you need to select the wireless network adapter and right-click on it again. In the menu that opens, select the “Properties” line:

In the next step, we follow the path “IP version 4-Properties”:

And check that the “Obtain an IP address automatically” option is activated in all points:

After this, in theory, the annoying message “Unidentified network without Internet access” should disappear. So let's check if this is actually true. After all, you can only trust your own eyes.

To do this, click on the wireless connection icon in the system tray and select “Network and Sharing Center”:

And here you go, not a trace remains of the hateful message:

Now you can safely use the Internet. By the way, the IP address settings of the network card can also be changed through the “Change adapter settings” item. Remember this point, as we will return to it later.

Okay, but let's now talk about a situation where after the above settings the situation has not changed. In this case, we can assume that the DHCP server function is simply disabled in your home modem.

After all, it is she who is responsible for automatically distributing IP addresses to devices connecting to it. And here it must be said that setting it up for each router model will be individual.

Using the article as an example, this case looks like this:

So, dear ladies and gentlemen, enable this option for yourself and you will be happy. Now let's move on to setting up a wired network card. How to configure it correctly if there is no access to the Internet?

The most interesting thing is that in this case you need to do the opposite. That is, the values ​​of IP addresses must be set manually. This is done as follows. Select the wired network adapter and go to its properties:

The Internet is an integral part of our life. Lack of network is a serious problem for the user. You don't always have time to call your provider, but fortunately, you can troubleshoot problems yourself. Below you will read about common causes of Internet problems and how to fix them.

Possible reasons for the lack of Internet on Windows 7

There are several reasons for the lack of Internet. Some of them relate to computer drivers and its equipment, others affect system errors and the lack of correct network settings.

The most common reasons for lack of Internet:

• mechanical damage to the cable or ports;
• lack of a network card or its drivers;
• incorrect connection settings on the computer or router;
• presence of virus software.

The Internet may also be unavailable due to a debt on a personal account or due to a line failure. Before attempting to troubleshoot problems, check to see if these issues are causing the problem.

How to check network status

Among the problems with the Internet, we can highlight those that are most common and occur periodically for most users. Resolving them can be very simple. The first thing to do is check the network status.

You can do this in two ways:

In both cases, your network status will be described below your network icon.

Unidentified network without internet access

If the computer “sees” the network and connects to it, but does not gain access to the Internet, the network status will be called “Unidentified network. Without access to the Internet." What to do in this case?

Reboot the router

If you have a router installed, the first thing to do is reboot it. It may simply not have time to update the data, and because of this, access to the network will be lost. The reboot is performed in the following order:

1. First, the router is disconnected from the network. It is important to unplug the cord from the outlet, and not to reboot using the button on the equipment - you need to stop the flow of electricity for a while.
2. Then the router should be left turned off for 10–15 seconds.
3. After this, the router is connected back to the network and wait until the indicators on it light up.

After the indication appears on the router, you can check whether Internet access is available. Usually, after a reboot, the Internet appears within 7–10 seconds.

Checking network settings

Network settings are data that allows the computer to connect to the network distributed by the provider. These settings are issued by the company providing Internet access (usually they are specified in the service agreement). Sometimes the settings on your computer go wrong, and because of this, the device cannot connect to the Internet.

In order to check the network settings, you need to open “Protocol Properties”. You can do it like this:

1. Go to “Control Panel” through the “Start” menu.
   "Control Panel" is located in the right "Start" menu
2. Select "Network and Internet".
   In order to find the desired section, you should select the “Category” viewing option in the upper right corner of the screen
3. Open the Network and Sharing Center section.
   In the Network Control Center you can check the connection status, create a new network, and carry out almost any action with your Internet connection
4. On the left, find the “Change adapter settings” section.
   Find the section "Change adapter settings"
5. In the list of networks, select the one you need, right-click on it and find the “Properties” item. Only an administrator can open Properties.
   The desired network will be called “Local Area Connection” or “Ethernet”
6. In the list, find the item “Internet Protocol Version 4”, select it by pressing the left mouse button once. After this, the “Properties” button under the list is activated, you need to click on it.
   Selecting an item is done by clicking the left mouse button once. There is no need to uncheck the box next to the item.

When the window is open, you still need to understand what settings should be entered. There are three options:

Let's figure out what the IPoE and PPPoE protocols are, but we won't go into terminology. It is enough to understand what protocol is used on your communication line. To do this, just look at the network settings issued by the provider (specified in the contract).

The settings can be the following:

• password and login are used on the PPPoE protocol,
• IP address, subnet mask, gateway and DNS are used on IPoE.

If you are using PPPoE and you are connected directly, that is, you are not using a router, after checking the settings through the protocol properties, you need to recreate the network.

1. Return to Network and Sharing Center.
   This way only PPPoE connection is configured. To configure a wired IPoE connection, use the protocol properties
2. Open the “Create and configure a new connection” item.
   Switching items is done by single-clicking the left mouse button
3. Select "Create and configure a new network" and click "Next".
   The selected item will be highlighted with a bright blue background
4. Click on the "High Speed" option.
   It may take several minutes to wait while searching for available connections
5. If an error appears, select “Create the connection anyway.”
   This error appears quite often, but the connection can still be created
6. Next, you will need to enter the network settings, as well as the network name - this is the name of the connection. You can use the name of the provider company or something else.
   The connection name is its name, and the username and password are the network settings. It's worth noting that the password has nothing to do with the Wi-Fi key

After this, the network will be reconfigured, and you will only have to check whether you have access to the network.

Video: checking network settings on your computer

Resetting TCP/IP Settings

Sometimes problems can be caused by internal system errors. TCP/IP is a set of network protocols responsible for data transfer. You can reset it as follows:

Checking drivers

The reason for the lack of access may be outdated drivers (usually this problem is associated with a recent update of the operating system). Let's check their condition.

In addition, by right-clicking on the driver name, you can select “Uninstall”, and then restart the computer. Then when you turn on the system will automatically install the missing driver.

If there is an exclamation mark next to the driver icon, you will need to completely reinstall the drivers and check the functionality of the network card installed in the computer.

The default gateway is not available

Network diagnostics will help you detect the following problem. Right-click on your connection icon and select “Troubleshooting”.

If you receive a message about the gateway being unavailable after performing a system diagnostic, the following steps may help.

Prohibit disabling the network adapter to save energy

Sometimes the system turns off the network adapter - the device that allows you to connect to the Internet - to save power. Try disabling this option.

1. Find "Device Manager" through the search bar in the Start menu.
   Opening "Device Manager" through search is not the only way, but it is the most convenient
2. Expand the “Network Adapters” tab, select the one you need, and right-click on it.
   In the context menu, click on “Properties”
3. Select "Properties" and open the "Power Management" tab.
   Changing these settings will help solve the problem of the Internet disconnecting after the computer goes into sleep mode
4. Uncheck the box next to "Allow the computer to turn off this device to save power" and save your data.
   After changing the settings, do not forget to save them by clicking on the “OK” button

Updating or reinstalling drivers

You can also update drivers through Device Manager: expand the Network Adapters tab, right-click on the network driver and select Update or Uninstall, then restart your computer.

If the action does not help, you can download drivers from their manufacturers' websites and install them yourself. Typically, manufacturers offer to download drivers in an “.exe” file format, so to install, you only need to run the downloaded file and accept the agreement.

Video: how to reinstall drivers yourself

When connecting to the Internet through a router, error 651 occurs

This error occurs when trying to connect using the PPPoE protocol. It is rare, but it happens that users create a new high-speed connection while the provider is using the IPoE protocol. Therefore, first of all, make sure that you are using the PPPoE protocol.

After this you will need to recreate the connection. The process is described in detail in the “Checking network settings” section (all you need to do is create a new connection through the “Network Control Center”). If this doesn't help, read on.

Disabling antivirus

Sometimes antivirus programs block access to the Internet. Often the solution to the problem is to disable the antivirus. Right-click its icon in the Control Panel and select Disable. Sometimes antiviruses block access to the network even in a “sleep” state, so you can try not only disabling, but also completely removing this software. If this action helps, please report the situation to antivirus technical support.

Problems with the router

The cause of the problems may be several problems related to the router:

• incorrectly connected cable;
• incorrectly entered settings.

First try the following:

1. Disconnect the router from the network.
2. Without connecting the router, unplug the network cable from it and plug it back into the WAN/INTERNET port, making sure that the plastic clip on the plug clicks when connected.
3. If the cable goes from the router to the computer, disconnect it from the LAN connector on the router itself and from the network card connector on the computer, and then connect it back.
4. Connect the router to the network.

If access does not appear, check the network settings entered on the router. In order to log into the router, you will need to enter “192.168.1.1” or “192.168.0.1” in any browser (in the address bar). Sometimes the address at which you can log into the router is different, so if you cannot log in through the specified addresses, check the information in the instructions.

Files cannot be downloaded from the Internet

It may also happen that Internet access is active, but files are not downloaded. This problem is usually associated not with the Internet itself, but with the computer and software.

What you can try:

• try to download a file from another source - perhaps you are unable to download something simply because the resource does not support downloading;
• try downloading through other browsers;
• check your computer for malware using any official antivirus.

Multimedia does not work on the Internet

It happens that the Internet works, but video or audio materials are not played. What to do in this case? First, check if the files downloaded to your computer are playable. Perhaps the cause of the problem lies directly in the computer's sound settings. If files are played from your computer, but not from the Internet, read on.

The first thing you need to do is understand why this problem occurs. It may be a browser error or lack of plugins. To get your computer working properly, do the following:

PPPoE diagnostics

Additionally, in order to find out the causes of errors when using PPPoE, you can use the Troubleshooting Center. Then the system will independently check for errors and offer possible solutions.

PPPoE (Point-to-Point Protocol over Ethernet) is a communication protocol over an Ethernet network that operates on a point-to-point basis and provides the user with a number of capabilities: encryption, authentication and data compression. It is necessary for the user authorization system, which makes it easier to track the time of provision and payment of network services.

Right-click the network connection icon and click the Diagnose Problems button. After this, an analysis will be performed, Windows will try to cope with the difficulties on its own, and then prompt you to perform several actions.

Error 619

Restart your computer and disable all security systems: antiviruses and Windows Firewall. The latter is disabled in the following way:

Error 633

There is only one solution:

1. Restart your computer.
2. Try connecting to the Internet again.
3. Create a new connection.

Error 638

Main causes:

• damage to the network cable;
• malfunction of drivers or network card;
• incorrect connection settings;
• problems with network equipment (router);
• presence of viruses on the computer.

First of all, do two things: check the integrity of the cable and the presence of indications on the router. Never neglect these steps when you have problems with the Internet, so as not to waste time trying to solve a problem caused by mechanical damage.

It is clear that if the cable is damaged, you need to call your provider. But if there is no indication on the router (which indicates that the device is de-energized), you should try reconnecting the router to a different outlet before replacing it.

After checking the functionality of the router and the integrity of the cable, check your computer for viruses with any antivirus program.

If the above does not help, recreate the network connection - check the correctness of the entered settings both on the router through its settings, and on the computer itself through the protocol properties. Both actions are described in detail in the previous paragraphs of the article.

Error 691

The only reason for error 691 to occur is an incorrectly entered password and login (network settings). Therefore, the first thing you need to do is recreate the connection. The process has already been described earlier - you need to go to the “Network Control Center”, select the “Create a new connection” option and then enter the correct network settings. After this, restart your computer and check your internet connection.

If the action does not help, report the problem to your provider. There may have been a line failure that caused the error.

Error 720

The easiest way to solve this problem is to reinstall the operating system. To do this, just download the operating system file to disk from the Windows website (or purchase the disk in the store) and run it on your computer.

You can also try updating the TCP/IP protocol. The action is described above, but you can also perform a more in-depth operation by completely reinstalling the stack. Reinstalling the stack yourself is dangerous - you will have to work with system files, and their damage will affect the operation of the computer. Therefore, try simply updating the stack, and if the action does not help, contact your provider or professional technician for help.

Video: connection errors via PPPoE connection and their elimination

Network cable not connected

If, when checking the connection status, a message appears that the network cable is not connected, the first step is to actually check that it is connected correctly and is not damaged. If possible, try using a different network cable.

Make sure the cable is connected correctly. On the router, the network cable must be connected to the WAN or INTERNET port, and the cable leading from the router to the computer must be connected to the LAN connector. There is usually only one port on a computer, so it will be difficult to make a mistake.

Next, check the status of the router (if you have one). Its indicators should light up as usual. If there is no indication, reconnect the router to another outlet, try resetting the settings on the router (using the “Reset” or “Reset” button) and entering them again. You should reset the settings only if you are confident that you can configure the router yourself.

Also check the status of your network adapter drivers and try updating them.

Video: checking the port on the network card and the WAN port on the router

Additional check of security settings

Security settings can also be to blame for many of these problems. This applies to the case when the PPPoE protocol is used. Therefore, if the proposed operations do not help solve your case, try checking your connection security settings.

1. Open the "Network Connections" section.
2. Right click on your connection.
3. Open the “Security” section and set the use of “Unsecure Password” in the list that opens.

These are the main ways to diagnose connections on Windows 7 and troubleshoot problems. Do not forget that the reason for the lack of Internet may be a simple debt or a breakdown on the line. If the methods described above do not help you, contact your provider so that technical staff can diagnose and solve the problem on their end.

Owners of devices running the Windows family of operating systems encounter problems with varying frequency when making an automatic network connection, regardless of the use of wired technology or a Wi-Fi router. The first sign of a problem is the exclamation mark icon in a triangle displayed on the network connection icon. If you go to the Network Connections Administration Center, you will see “unidentified network without Internet access” in place of the name of your access point.

Let's look at the reasons for the error. It occurs when a physical connection has taken place, but the settings of the network equipment on your laptop or computer do not correspond to those installed on the router or network equipment of the provider.

The reason for this may be:

• an operating system update that resulted in changes in network equipment settings;
• installation of a new version of drivers for network or wireless equipment that caused an error in the settings;
• malfunction on the provider side;
• Problems with the router during a wireless connection.

Options for solving problems as their complexity increases

Often, to resolve problems with unidentified networks, system administrators recommend immediately proceeding to manual configuration of communication protocols. We believe that this approach is not entirely correct, so we suggest you follow the algorithm we have developed for localizing a problem with a network or Internet:

If after all the steps taken the problem is not resolved, contact your provider again to call a technician to your home.

Frequently Asked Questions

Which connection causes the error without network access to occur more often?

Because there are many causes of network connection errors, it is difficult to pinpoint which type of connection is statistically more common. If you are using a cable connection, switching to a wireless network can be considered as an alternative method to solve this problem.

Is there a universal method to counter this problem?

Unfortunately, it doesn't exist unless you seriously consider moving to other operating systems. Some Windows errors confidently migrate to every new OS and are considered by some users as a hallmark of Microsoft products.

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It's a scary moment when your computer connects to Wi-Fi, but the Internet doesn't work. Unfortunately, there is no single solution to this problem, since the error may be related to the operating system settings or the router.

We've put together a step-by-step guide to help you fix the problem.

Where to look?

If you are facing the "no internet access" problem, then you need to look at:

• Router
• The device that is experiencing the problem

If the Internet does not work on all devices connected to the Wi-Fi network, then most likely the problem is with your router/modem. You can also look at the Ethernet cable to make sure it is not broken or twisted.

If the Internet does not work only on the computer, while other devices connect perfectly to the wireless Wi-Fi network, then the problem is with the Wi-Fi adapter on the computer or again with the router that cannot connect to the computer.

To fix the “no internet access” problem, you can follow these nine steps. So let's begin.

1. Restart your computer and router

Yes, I know it sounds stupid, but most problems are solved with a simple reboot.

A good reboot is the solution to many software and network connection problems. Turn off your router and wait 30 seconds before turning it back on. Additionally, you should restart your computer to ensure that it is also working properly. Once all devices have rebooted, try connecting again.

2. Check the signal indicators on the router

It's possible that the problem is with your Internet connection and not with your computer. To confirm, you need to check the indicator on the router and make sure it is lit.

Ideally, the lights on the router should be green and the Wi-FI indicator should be blinking. If you are unsure, contact your ISP customer support.

3. Use the built-in troubleshooting tool

If the ISP claims that the Internet is working properly, then there is most likely a problem with the WiFi adapter on your device. This can be easily fixed using the built-in troubleshooter that is available by default on Windows.

The built-in network troubleshooter on Windows can resolve, or at least report, most network problems. Right-click the network icon on the taskbar and select " Troubleshooting" Windows will begin searching for the problem and how to fix it. If the system cannot fix them, it will let you know what the problem is. After that, you can find a solution on the Internet, or ask in the comments below, we will try to help you.

4. Clear DNS

Sometimes an error in the DNS cache can cause problems accessing websites and you may think that the Internet is down. In this case, you need to clear the DNS.

Click on menu " Start" and enter " cmd" Next, open a command prompt as an administrator.

A command prompt window will open where you have to type “ ipconfig/flushdns» and press the enter key ( Enter). This command will clear the DNS cache.

5. Change the wireless mode on your router

If your computer can access the Internet when you connect the Ethernet cable directly, while the Internet does not work via Wi-Fi, then the problem may be with the wireless mode.

Routers support multiple wireless modes. For example, you may have encountered symbols such as 802.11b or 802.11 b/g or 802.11 b/g/n etc. So, b, g, n and ac are different wireless communication standards. B is the oldest WiFi standard that covers a smaller area and provides lower data transfer speeds, while AC is the latest WiFi standard with wider coverage and 1Gbps network speeds.

Generally, most people use wireless mode 802.11 b/g/n/. But sometimes old devices (especially old smartphones) do not work with this mode, so they connect to Wi-Fi, but there is no Internet.

One way to fix this problem is to log into the router's control panel through a computer, then find the section Wireless mode. Usually it is in settings wireless network (Wireless), where you set the name and password for the Wi-FI network. Next to Wireless Mode you will see a drop down menu, click on it, select 802.11b and save the changes. Now restart Wi-Fi on the devices that were unable to connect to the Internet and check if the problem has been resolved. If the Internet still doesn't work, try 802.11g wireless mode. If you are still unlucky, then look further for a solution to your problem.

6. Automatically obtain IP and DNS

If your smartphone or computer connects to another Wi-Fi network but does not work with your wireless network, there is a possibility of a DNS or IP address conflict. You can check this by ping your router via cmd prompt. If you get a time out response, then there is most likely an IP address conflict.

Ideally, you should configure your network settings to automatically obtain the IP address and DNS provided by your ISP. This ensures the least amount of conflicts. However, sometimes assigning a static IP address or changing the DNS server can help resolve Internet access problems. Conversely, if you are using a static IP address, then it would be wise to obtain an IP address automatically. In short, try changing the settings and see if you can fix the problem with Internet access.

To obtain an IP address automatically in Windows, press the keys Windows + R and enter " ncpa.cpl" in the Run dialog box that opens. When you press " OK", all your network connections will open. Right click on your network and select " Properties» in the context menu.

Now select " IPversion 4", and click " Properties"underneath it. In the next dialog box, select the option: " Obtain an IP address automatically" And " Obtain DNS server address automatically" Restart your computer and check your Internet access.

7. Problems with the network driver

Sometimes the problem with accessing the Internet is an old network driver. To update the network driver on your computer, press the keys Window + R and enter " devmgmt.msc" You will open the window " device Manager».

In the menu on the left, expand the section " Network adapters" and right-click on your network. Now select the option " Update drivers", and you will get two options to update the driver: manually and automatically (online).

Try connecting your computer to your router using an Ethernet cable to access the Internet. If the connection is established, click " Automatically search for updated drivers", and Windows will automatically find and install the required driver.

In case you are unable to connect to the Internet via an Ethernet cable, you will have to manually download the latest driver from the manufacturer's website from another device and then transfer it to a computer without Internet access. Next, select the option “ Search for drivers on your computer" to manually install the latest drivers.

8. Reset the router to factory settings

This is a pretty tough option, but in most cases it solves all problems associated with the router. You can reset your router to factory settings. This allows you to fix the problem with Internet access. This also means that you will have to re-set the basic settings, password and other network settings.

You can reset the router to factory settings by pressing the reset button on the router itself. Usually the reset button is hidden inside a tiny hole, so you'll need a ballpoint pen or toothpick. Press the button and hold it for 5-15 seconds until all indicators start flashing.

9. Call your Internet Service Provider

If none of the methods solved your Internet access problem, then you should let your Internet service provider do it. They will conduct a consultation over the phone, and if necessary, they will send a specialist to your home.

Summing up

As I said before, there is no one way to solve the Internet access problem. The above tips should help you fix most software related issues. However, if the problem with accessing the Internet is related to the computer hardware - for example, the network card or router is broken - then you will have to turn to experienced specialists.