Possible errors and questions. Oh no! We can't enable Twitch Prime on your account what to do twitch prime doesn't work

When connecting to Twitch Prime, some users are faced with an extremely unpleasant message “Oh no! We can’t enable Twitch Prime on your account." Translated into Russian, this message will sound like “Oh no! We are unable to activate Twitch Prime on your account." Residents of the Russian Federation often come across this error, and all for the reason that the Amazon service has problems with Russian payment cards.

How to fix Twitch Prime connection error?

Unfortunately, there is no way you can fix the “Oh no! We can’t enable Twitch Prime on your account” for our part. Some online users may have advised you to change your IP address, log into your account again, use a VPN service - none of this will definitely work. Therefore, you will have to contact Amazon technical support. That's right, not Twitch, but Amazon, since the former belongs to the latter. Ok, here's what you need to do:

open any browser and go to Amazon technical support;
go to the second point “Tell us more about your issue” (tell us in more detail about your problem);
select “Prime” from the “Select an issue” drop-down menu;
then select “Twitch Prime” from the “Select issue details” drop-down menu;
select “Select additional details” (select additional details) item “Issues activating Twitch Prime” (problems when activating Twitch Prime);
then go down to the third point “How would you like to contact us?” (how do you want to contact us?) and click on the “Chat” button;

A chat window will appear in front of you, in which you will need to communicate with an Amazon service technician. That's right, you will have to correspond using English. You can use Google Translate - it will really be enough. However, you can use the following text for yourself:

I have a little problem with Twitch Prime membership. When I tried to get Twitch Prime, I received next error: “Oh no! We can’t enable Twitch Prime on your account."
Please, could you help me with this nuisance? Thank you!

As soon as you write the text you need (or copy the text from the example into the window), click on the “Start Chat” button. After some time, one of the Amazon specialists will write to you in the chat. You can send him the previous text again or describe your problem again. As a rule, technical support can fix the problem with this error within 5-10 minutes.

However, some Amazon “specialists” are hardly experts. If the support person did not help you resolve the problem with Twitch Prime, continue trying to contact support. One way or another, you will come across a normal specialist who will instantly correct the error “Oh no! We can’t enable Twitch Prime on your account."

Found a typo? Select the text and press Ctrl + Enter

First, let's look at why the error appears on the screen, and below we will give tips for eliminating it. Some suspect Amazon's poor adaptation to domestic payment systems, including bank cards. There is no need to despair, because a portion of ready-made solutions have already been found.

Reasons for the error We can’t enable Twitch Prime

First, let’s turn to a translator to determine the true cause of the error: “We can’t activate Twitch Prime on your account.” Now the situation is becoming a little clearer - the problem is local. Your account is not verified to connect to Twitch. If someone doesn’t know, then this is a kind of portal consisting of “Prime Video” and “Amazon Prime”. Twitch has a collection of games, exclusive software for them, partner channels available with a free subscription, and much more.

The essence lies in our state payment system. Twitch Prime does not work well with banks and other payment systems located in the CIS countries. If your Amazon account is connected to such accounts, then you cannot avoid making mistakes.

Solving an error connecting to Twitch Prime

The main way to connect to Twitch Prime remains technical support. We turn to the Amazon website for help:

Be sure to visit the official company page.
Among the top menu categories, find “Prime or something else.” An alternative option would be to click on “contact customer service” directly from the window notifying you about the error.
Now, sequentially in the three proposed columns, select the following: “Prime”, “Twitch Prime”, “Issues activating Twitch Prime”.
When you have built such a sequence of words from the drop-down menus, click “Chat” at the bottom. It’s not hard to guess that a chat window will open where the operator will communicate with you in real time.
After the text entry window appears, contact the operator in English. You need to ask for help with your Twitch Prime issue. There are message templates that you can simply copy. You can use the following sentence: “Hello! I got error Oh no! We can’t enable Twitch Prime on your account when I try to connect Prime membership. Help me, be so kind."
Copy this message into the message entry window and click on the “Start Chat” button.

A specialist will quickly connect and solve the problem with the same speed. You don’t need to write anything other than a template text about help in English. Naturally, the operator will say hello and will also bring you up to date on how to resolve the issue. You just need to wait for the final result - you can understand this without a dictionary!

There are cases of encountering stupid technical support specialists. If the free subscription has not been activated, then disconnect from one operator and connect to another. We repeat the entire procedure for creating a chat. We do this until the error occurs.

Unfortunately, there is no other way. There used to be more options, but they are no longer relevant. When it comes to paid services, only technical support can fix the problem - they are authorized to work with user accounts.

Living without Amazon is becoming difficult. The platform now offers "Twitch Prime" with free subscriptions. However, when trying to connect, the following notification comes: “Oh no! We can’t enable Twitch Prime on your account." The error is complicated by the absence of such problems among foreign users; only CIS countries receive a refusal.

Oh no! We can't enable Twitch Prime on your account

Reasons for the error We can’t enable Twitch Prime

The essence lies in our state payment system. Twitch Prime does not work well with banks and other payment systems located in the CIS countries. If your Amazon account is connected to such accounts, then you cannot avoid making mistakes.

Solving an error connecting to Twitch Prime

The main way to connect to Twitch Prime remains technical support. We turn to the Amazon website for help:

Conclusion

I hope you figured out how to fix the error with connecting to Twitch Prime “Oh no! We can’t enable Twitch Prime on your account” and you know how to fix the problem. Perhaps you managed to find another working solution - share it in the comments with other users and we will supplement our article with other working methods. If there is anything you don’t understand, we have attached detailed video instructions for this method.