The subscriber did not confirm the Aliexpress transaction. How to pay for a purchase on Aliexpress from a mobile phone? The payment went through, but the money was not withdrawn

Problems may arise with payment for goods, today we will look in detail at why various errors may appear on the Aliexpress website, because this can happen for a number of reasons. Thanks to the error code, you can find out what the error means; below we will look in detail at what the error codes mean on the Aliexpress website. Typical error codes associated with payment for goods begin with IPAY_RS_10001_ХХХХ.

Error codes on Aliexpress (errors when paying for an order on the Aliexpress website)

In general, the IPAY RS 10001 2618 error is one of the most common errors on Aliexpress, because every 5 minutes 1000 orders are placed on the site, and during rush hour this figure is several times higher, which results in an overload of the payment system.

Error code: IPAY_RS_10001_2616- not enough money
Solution: you need to top up your Visa/MasterCard account or electronic wallets WebMoney, Yandex.Money (yandex.money), Qiwi (Qiwi wallet) or pay for the goods through a bank by selecting the Bank Transfer payment option.

Error code: IPAY_RS_10001_2618- Sorry, the payment was not completed. Reason: The operation is not authorized by the bank. (Error code: IPAY_RS_10001_2618) Recommendation: Please make sure you are using a valid card. If the problem persists, contact your bank or card issuer. Or use another payment method.

Solution: This situation often arises when paying with Visa Electron salary cards or Maestro cards. The only way out of the situation is to call your bank (the phone number is on the back of the card) and find out if it is possible to pay for purchases on the Internet and ask to enable this function/service. Regarding Maestro cards, they differ from Visa/MasterCard cards and not all goods can be paid for with such a card, so if you have a Maestro card, we recommend that you get an additional Visa/Mastercard card and when registering, do not forget to tell the bank employee that the card is needed You to pay for purchases in online stores online.

Error code: PAY_RS_10001_2621- Payment declined
Solution: Make sure you are using the correct card for payment or contact your bank. Usually you can pay with Visa and Mastercard on Aliexpress, and before paying you need to select the correct type of card in the payment menu on the Aliexpress website. Sometimes, for example, you have a Mastercard card in your hands, and when purchasing, buyers often get confused and choose a regular Visa card, so be careful.

Error code: PAY_RS_10001_2626- the order amount exceeds the limit/limit
Solution: check your limit for the chosen payment method, usually limits can be set by your bank for Visa/Mastercard cards (you need to call your bank and increase the limit, the phone number is usually on the back of the card and indicated in small print). If you did everything correctly, try paying again or try a different card or another payment method.

Error code: IPAY_RS_10001_2903- The order amount exceeds the permissible card payment limit.
Solution: On the back of your card there is the phone number of your bank, tech. support works around the clock in banks and your problem will be solved in 5 minutes, just tell them to increase the limit on card payments. This happens if you want to buy something expensive, sometimes the limit for withdrawals from ATMs is, say, 1000 rubles, hryvnia, tenge, dollars or euros, and for payments on the Internet the default limit can be much lower, usually this is done for your own safety.

Error code: IPAY_RS_10001_2906- Sorry, the payment was not completed. Reason: The system is temporarily unavailable. (Error code: IPAY_RS_10001_2906) Recommendation: Please try paying again. If the problem persists, please contact Alipay customer service.
Solution: This error usually occurs when paying for an order with a Visa or MasterCard plastic card, sometimes when paying using a Qiwi wallet. The fact is that all payments and monetary transactions on Aliexpress are serviced by the Alipay payment system, which belongs to the Alibaba Group, which includes the Aliexpress online store.

We specifically wrote a request to AliPay, and we were told that the Visa and MasterCard payment server in the Alipay system is not always stable and sometimes payments with plastic cards cannot always be completed successfully, sometimes this is due to system load, system updates or technical work in the Alipay payment service.

So what to do in this case, we recommend trying to place a repeat order or a completely new order from the product page by clicking the BUY button. You can also try using a different browser, paying with a different card, changing the quantity of an item, or trying to buy from a different seller. Well, if this doesn’t help, try paying for the order later or use another payment method (Webmoney, Yandex.Money, Qiwi wallet, Bank transfer/payment via bank or Western Union).

Error code: IPAY_RS_10001_2911- Too many transactions in a short period of time or suspicion of fraudulent transactions. The payment was rejected by your bank.
Solution: If your card is not stolen, then you may have used an ATM several times that day or paid for something on the Internet several times. Some banks have default limits on the number of transactions per day or a limit on the amount per day. In general, call your bank and they will sort everything out in 5 minutes, technically. The bank's support works around the clock, the contact number is on the back of your card, they have all the information about rejected transactions, so just briefly tell us what you did and what you are going to do (for example: I want to buy something on the Internet, errors appear and I can’t pay )

Error code: IPAY_RS_10001_2917- unable to pay for the order. Reason: Contact your card issuer.
Solution: You need to call your bank and ask to enable online payment on the Internet.

Error code: IPAY_RS_10001_3007- The card number you provided is invalid. (Error Code: IPAY_RS_10001_3007) Suggestion: Please make sure you pay with a valid credit card. If the problem persists, please try again using a different form of payment or contact the bank or agency that issued your card.
Solution: Check the validity period of the card, as well as the entered numbers from the card, first and last name (entered in Latin letters). If this doesn't help, there is a phone number for your bank on the back of the card, and customer support is usually available 24 hours a day.

Error code: IPAY_RS_10001_3010 Invalid security code.
Solution: Check the entered security code (CCV2 code), it is located on the back of the card where the signature is and consists of 3 digits, enter it in the appropriate field when filling out the data and try payment again. If this code is not on your card, call your bank (your bank's phone number is on the back of your card) and find out if you have the opportunity to pay for goods via the Internet and what you need to enter instead of the CCV2 code.

Error code: IPAY_RS_10001_3012 Not enough money (Not enough money)
Solution: Make sure you have money on your Visa/masterCard, you can also try using another card with money to pay. If it doesn’t help, use another payment method or top up your card or top up your electronic money account (WM, Yad, Qiwi), also don’t forget that you can pay through a bank or Western Union.

Error code: IPAY_RS_10001_3017 The card issuer does not allow this operation
Solution: Make sure you are using the correct Visa/MasterCard and also try contacting your bank. This error occurs if payment on the Internet is not available or if you use cards other than Visa/MasterCard, but cards such as Maestro, American Express, etc.

Error code: IPAY_RS_520000500 Sorry, the payment was not completed. Cause The system is temporarily unavailable. (Error code: IPAY_RS_520000500) Recommendation: Please try paying again. If the problem persists, please contact Alipay customer service.
Solution: try to pay later, perhaps the payment server or payment gateways are overloaded, so the payment did not go through. Sometimes changing the browser helps, you can also try to pay with a card from another bank (if you have one).

Error code: IPAY_RS_7032: the bank’s payment system is overloaded
Solution: I called the bank, they said that due to promotions on Aliexpress (a large number of requests), the payment system of the bank, which transfers money to Aliexpress, crashed and advised me to try to pay later.

Error code: IPAY_RS_7777- Sorry, we are temporarily unable to process your order. Reason: Sorry, the payment was not completed. The system is temporarily unavailable. Please try to pay again. (Error code: IPAY_RS_7777)

Solution: This error often appears when paying for an order through the Aliexpress Mobile application, try updating it or paying through a computer/laptop. If this error appears on your computer, you can try changing your browser or just wait and try to pay later. To continue placing your order, log in to the Aliexpress website and simply go to the My Orders section and your product will be there in the list marked unpaid, click on it and you can try to pay again.

This error in 99% of cases pops up when the card cannot pass authentication, due to the fact that the ability to pay using this card on the Internet is not connected, so the payment does not go through (on the back of the card there is your bank number, just call the bank and ask if there is Is it possible for your Visa/MasterCard/Maestro card to pay on the Internet? If not, then usually everything will be connected and activated for you within 5 minutes, after which you will be able to pay online in any online stores without any errors. This function is disabled for security reasons. so that the grandson doesn’t take a card from his grandmother and buy for his entire pension, for example, VKontakte votes or some online games).

Often the error IPAY_RS_7777 is associated with cards of Sberbank of the Russian Federation, when paying by card, one-time SMS passwords are additionally required, but in order for them to arrive, you need to connect mobile banking, or rather register in the mobile banking services system or get a list of one-time passwords from an ATM, there are similar nuances in others banks, just call the bank and your issue will be quickly resolved, below is a screenshot of this error on the computer (for some reason it doesn’t show it in the Aliexpress mobile application and just writes the error IPAY_RS_7777)

Error code: ISC_RS_5100102051- For security reasons this process can not be continued. If you make a payment with your card and the page shows this error code, it means that your payment was declined for security reasons and it is recommended that you use other payment methods or a different card. (perhaps you have several cards and you pay for purchases with different cards or other people’s cards, although sometimes payment with someone else’s card goes through without problems).

The Aliexpress security system regards your account or payment as unreliable; perhaps you are using a card that does not belong to you or the same card in different accounts, which has aroused suspicion among the Aliexpress security service.

The easiest way to bypass the ISC_RS_5100102051 error is to use a different payment method or a different Visa/MasterCard card.

Officially, in order to resume the possibility of paying with Visa/MasterCard cards, you need to write a letter to [email protected] with the subject “Verification of an order on Aliexpress”, the following documents must be attached to the letter: If you used a personal card for the transaction, send a copy of your ID or passport, or if you used a corporate credit card (company card), you must also attach a copy of your business registration.

But that’s not all, you also need to prove that this is your card, so in the letter you need to attach another copy (scan) of the credit card on both sides and make a copy of the bank statement showing at least one payment via Aliexpress (you can take a screenshot of the screen from the online page banking). In principle, you can do without a bank statement, but this will be a powerful argument to prove that you are you. Information about this error recently appeared on Alipay (the payment system that processes all payments from Aliexpress), here is the info: https://icshall.alipay.com/hall/cateQuestion.htm?categoryId=596&type=KNOWLEDGE_BASE&helpId=152&language=ru_RU

By the way, this error has recently been observed among buyers from Crimea and when paying by any means, it is recommended in this case to wait and try to pay later, or when paying, indicate a different region in the delivery address and MUST write to the seller with a request to correct the region immediately after payment and agree, i.e. warn the seller that you will indicate the wrong address BEFORE payment (when you change the region in the delivery address, payment starts working and goes through without problems, it is advisable to indicate neighboring regions such as Krasnodar, Moscow, ...).
It is better to pay through the website or from a computer, and not through the mobile application or mobile version of Aliexpress (sometimes due to the Aliexpress application for Android/iOS, errors appear even when changing the region). You can additionally try to pay through the English version of the Aliexpress website, in some cases it helps to get rid of errors when paying.

New information has appeared, the Chinese additionally identify Crimean residents by IP, so in addition to changing the region, use an anonymizer, proxy or services for changing/replacing IP (there are thousands of such services on Google, it helps even if VK is blocked at work). So now no sanctions from Aliexpress are scary).
They say that the failure is due to an increase in the cost of delivery to Crimea, and also due to the fact that there is a partial lack of electricity (light) in Crimea, which directly affects delivery times.. Tech. Aliexpress support promises that payment errors will soon disappear and this is a system failure.

Error code: ERR_EMPTY_RESPONSE- Occurs when trying to log in to the site.
Solution: This can be solved by clearing the cache in the browser.

Error: Sorry, your payment was not successful! No money has been deducted. Reason: 5, Duplicate Order- order duplication.
Solution: The order may have already been paid, try going and looking at this information in the My Orders section. If the order has not been paid, you can try clicking the pay button which will be next to the order.

Error: Your account is temporarily unavailable due to security reasons- The account was blocked. Most likely you have not activated your account on Aliexpress, so your profile is blocked.

Solution: A link to activate your account will be sent by email when registering on Aliexpress. The link is active for 3 days, after which the account is blocked. But don’t worry, now Aliexpress has already lifted these restrictions, just rummage through your mailbox and find the account activation letter and follow the link provided in the letter. If you couldn’t find the letter, then there are a couple more ways to activate your account on Aliexpress..

If you manage to log in with your username and password, then go to the My Aliexpress section, then edit your profile, then click the edit button and only then will you see a button next to the email “click here to confirm” to resend the activation letter, this way you can confirm your email address (e-mail). But if you don’t log into your account at all, then under the error message there will be a link with the words “Appeal for account reactivation”, click on it, fill out the form and within 5 days you will receive a link to activate your account. Although it’s easier to register a new account, you’ll actually have to use a new email.

Error: Reason: An unknown error has occurred. Solution: Please try again later.- unknown error
Solution: can be solved by re-ordering, this happens for various reasons, perhaps the session time has expired or there is simply a glitch on Ali’s website.

Error: Something went wrong. Please check your order history before attempting to pay again. This will help you make sure you don't pay for the same item twice.
Solution: Typically, such a sign pops up if your orders already have this product marked “Waiting for payment”, and you are trying to pay for the order through the product page. How to fix it? Go to the "My Orders" section, find this order there (usually it is in first place) and click "pay" there. The fact is that if you get to the page with a choice of payment options, the product will automatically be saved in the “My Orders” section, and if something goes wrong, you can only pay for it from my orders (although you can also delete the product from the My Orders section by clicking on the basket icon next to the order)

Error:
Can't access the site
The server DNS address for icashier.alipay.com cannot be found.
DNS_PROBE_FINISHED_NXDOMAIN
This is a DNS server error, there can be 2 reasons, either the DNS records on the side of your provider have not been updated or there are temporary problems on the side of the Aliexpress DNS server. As an option, try logging in from your phone or from a different IP, or wait 1-24 hours.

Error: Error 404- page not found, product or seller’s store has been deleted or does not exist
Solution: This error happens in several cases, most often when there is an error in writing the link, it also happens if the seller’s store is deleted, the product is deleted, or you simply come across an outdated link.

If, for example, you bought a product, and the seller does not send the order for a long time, the parcel takes too long or the order protection time is running out and you want to contact the seller and when you go to the page with the seller’s store you get a “404 error”, then you can immediately safely open a dispute ( dispute), although you can try to write to the seller by clicking on the corresponding icon with the name of the seller in the My Orders section next to the purchased product. In principle, it happens that the product is sold out and the seller can delete the product, then this is completely normal, but if the page with the seller’s store is deleted (the link looks like this: http://ru.aliexpress.com/store/1202215), then most likely it was the seller the scammer and the Aliexpress administration will soon return the money you spent, although for peace of mind it is still better to open a dispute.

How to buy goods on Aliexpress for pennies and save on purchases?

Still have questions? ask your question in the technical support online chat or write it below in the comments

The problem of which payment method to choose on Aliexpress, and in principle to understand how payment is made on Aliexpress, arises both for those just starting to “master” this online store, and for very experienced users.
In this review, we will provide answers to the most common questions related to payment for orders, and we will rely on the recommendations of the Aliexpress.com online store itself.

Aliexpress itself, on its user help page, identifies 3 main categories and 20 separate questions that arise, perhaps, for all users who order goods on Aliexpress:

The Russian-language version of Aliexpress user assistance is made in the “best traditions” of its translations and can often be confusing. We will try to “decipher” everything and bring it into a form understandable for you.

"PaymentFAQ» invites us to familiarize ourselves with the following topics:

So, to the question of how your payments on Aliexpress are protected.

When using a bank card when making a payment at the online store in question, you don’t have to worry about the security of such a payment - the online store uses the most secure encryption method available to commercial organizations - VeriSign SSL. So to a reasonable question - is it safe to pay by card on Aliexpress - the answer is affirmative: Aliexpress.com guarantees the security of all transactions. Issues related to delivery, quality and other issues related to the purchase of goods are regulated by the “Buyer Protection” service, which you can read in more detail in - we also examined in great detail what’s what.

The next question, which is very important to familiarize yourself with and understand what payment methods on Aliexpress in Russia and other countries are available to the buyer.

In order not to increase the volume of this review to incredible proportions, we have included a discussion of payment methods in the online store in question in a separate review. You can get acquainted with it by going to .

Problems with payment on Aliexpress

Now let's move on to the point that Aliexpress formulates as “ Why won't my payment work?»:

Aliexpress support identifies 5 main reasons why payment on Aliexpress does not go through:

1. Incorrectly entered card security code;
2. Insufficient funds;
3. The order amount exceeds the credit card limit
4. Problems with 3-D Security code;
5. The check failed.

As you can see, most of the points apply to payments by credit card.

Let's look at each point separately

1. Problems with the security code. Let's explain what it is: Your security code is indicated on the back of the card in the form of a short number block. If a payment error occurs for this reason, you need to make sure that you entered this code correctly and, if an error is detected, enter the correct data.
2. Aliexpress payment does not go through due to insufficient funds: if you see such an error when making a payment with a credit card, then you need to check 2 nuances - whether there are enough funds on the card to pay for the order and whether the amount of the order exceeds the credit limit. You should also take into account that only personal bank cards (on which the owner’s name is indicated) are accepted to pay for the order - payment using an “unpersonalized” card cannot be completed successfully.
3. “Limit Exceeded” error: This problem may occur for credit card holders when the order amount exceeds the credit limit of the card itself. The amount of the credit limit can be found in the agreement concluded with the bank upon receipt of the card, at the branch of the bank that issued the card to you, or at the bank’s hotline.
4. 3-D Security code error. 3-D Secure technology is based on confirming each expense transaction on your card with a special one-time password, which is sent to the phone number you specified at the bank when connecting to this protection service. Accordingly, problems with 3-D Secure may occur in the following cases:

• You simply do not have this service activated - this issue can be “settled” with your bank. For a Visa card, this service is called “Verified by Visa”, for a Master Card, respectively, “Master Card Secure Code”;
• 3-D Secure is activated for you, but there are technical problems, for example. SMS with one-time password does not arrive. With such a problem, again you need to call the Bank

1. Failed verification: if your order was closed (i.e. payment was rejected) for reasons related to payment security, then Aliexpress will not withdraw money from you. However, some banks may “hold” the money from such a transaction, again due to a security breach. Typically, the period of “retention” of funds is limited to 7 business days, after which the money is returned to the buyer’s card. If problems arise with a refund for such a “refused” order, Aliexpress advises first of all to contact the bank that issued your bank card.

And one more recommendation for the future, which can help you avoid order cancellation if payment is refused “for security reasons” - you need file a complaint. But not to the Bank, but directly to Aliexpress:

This is done as follows:

1. We go to “Transactions” - we reach the point “Order complete” (or the order is completed), look at what is indicated in the status and in the “Explanation” below under the status;
2. If the status includes the words “ canceled" And "security reasons" click "Want to Claim";
3. Next, you will need to write a detailed complaint to the Order Verification Service (Aliexpress has one), attaching the documents necessary in this case:

• a copy of your passport, if using a personalized card;
• a copy of both sides of the card used to make the payment;
• a copy of the bank statement for this card.

You may have a logical question: “Wouldn’t it be tough for them there, in the Verification Service?” Both the passport and the card on both sides - it’s easier to send all the money at once... In fact, if you are afraid (and quite rightly so) about the confidentiality of the information you send, you can partially hide the data in the copies you send. For example, it is allowed to “cover up” some numbers on a scan of a bank card. Aliexpress rules require that the last 4 digits of your card account, as well as your name on it, are not hidden and are clearly readable.

Once your details have been checked and confirmed, you will be able to restore your canceled order.

And in special cases where the order is canceled (as in the bank “hold” discussed earlier), the refund will be issued to your account within 7-10 business days.

Let’s also consider the special case of “strange statuses” of orders, which, although not related to problems like “Verification failed,” may well confuse the buyer on Aliexpress. So what does status mean? Order frozen on Aliexpress?

The official certificate from Aliexpress Support Service does not contain any details on this topic. Even the most common reasons for order “freezing” are not mentioned. But the fact that the user will definitely know about such a reason is mentioned in the Help: a notification will be sent to the e-mail associated with the user’s Aliexpress account, which will describe why the order received the status “Order frozen.” It is also stated that if for some reason the order you paid for is returned to the account from which the payment was made, the order will go into the “Order Frozen” status. In this case, you will need to “wait for the results of the verification”, or contact your bank to obtain information on refunding funds.

Since the Aliexpress Help does not say further what kind of “check” is mentioned, you have to take information from third-party sources. And according to these sources, all these “freezes and unfreezes” are not associated with any problems on the side of the Bank or the client, but with “internal disputes” at Aliexpress itself. “Order frozen” in most cases is accompanied by a letter with information that the seller from whom you decided to place an order was found to be doing something suspicious (according to Aliexpress’s wording “is conducting unsafe trading activities”), and therefore you were “lucky” ", whose order it was decided to check. For you as a buyer, events can develop in two very obvious ways:

• The seller will be verified successfully, which means your order will be processed;
• The seller “fails” the verification - a refund will be issued for your order.

If you know of any other non-obvious order statuses for which you would like to receive more information, do not hesitate to puzzle us in the comments! We will be happy to help you deal with any problems and ambiguities that arise (or at least we will try :)

Let's return to the main points identified by Aliexpress Helpdesk as the most popular.

Point 4: is it possible to pay for goods on Aliexpress in local currency?

The answer is yes. But here’s something worth keeping in mind: the main unit of account on Aliexpress – both for the cost of goods and for delivery – is US dollars. However, for payments made by bank cards (credit, debit), conversion into other currencies is acceptable. This is the ruble, euro or UK pound.

Therefore, Russian-speaking users can rest assured when paying by card: the prices shown to them in rubles on Aliexpress will be the same upon final payment.

Point 5: How to pay for a combined order on Aliexpress

The Aliexpress interface sometimes makes you rack your brains over seemingly trivial tasks. And one of these tasks is precisely the question of how to pay for a combined order on Aliexpress. This problem is solved in 4 steps:

1. Go to “My Orders” (check, the address should display in the address bar https://trade.aliexpress.com/orderList.htm);
2. Click on the menu "Waiting for payment";
3. In the checkboxes that appear (special squares to the left of the product names), select the desired items (if you are going to purchase everything in your cart, check the checkboxes for all products);
4. The final step to generate a single invoice for a combined order is to click the button "Pay selected orders".

In fact, everything is very simple if you know where to click :)

Point 6: The seller does not want to accept online payments

If you encounter something similar on Aliexpress, then this is a serious reason to think about the seller’s honesty. Therefore, even if you really liked a particular product, in no case should you follow the seller’s lead and “cooperate directly” - in this case, you risk not receiving the product and losing money. What to do with such a seller? Aliexpress recommends “handing it over” to the tenacious hands of the Internal Audit Service. Log in to Aliexpress.com and follow this link:

Both we and the Aliexpress support service remind you that payments made through Aliexpress are protected. The best option, of course, is online payments, since they are protected by VeriSign SSL encryption technology, and Aliexpress is responsible for such transactions “with its head”. Even if you choose an offline payment method (Western Union), you should never send money directly to the seller - only to Aliexpress details!!! You need to internalize this for yourself as “Our Father.”

So we have discussed with you the most frequently asked questions of Aliexpress buyers. We hope that now this online store will become even more convenient and understandable for you!

If you have questions about payment methods on Aliexpress.com, then you can get detailed information in our other article, where we also examined in detail the most popular payment methods on Aliexpress in Russia and beyond. You can go to this review here is this link >>>

The Aliexpress marketplace is popular all over the world. A huge range of products in all directions, attractive prices, pretty fast delivery - it's all about it. But sometimes incidents arise when money is withdrawn from Aliexpress and the payment does not go through. What to do in this case, how to return the money or receive the goods, we will tell you below.

Reasons why the money was withdrawn but the payment did not go through

When paying for an order on the Chinese Aliexpress website, there may be cases when a card or e-wallet is debited, but the payment is not displayed in the system. Payment can be made by cards of various banks - Sberbank, Alfa-Bank, Gazprom, Bank of Moscow, Tinkoff, VTB and others.

If a client paid for an order on , but the payment did not go through, there is no need to worry right away. The transaction verification process can take up to a day. If after 24 hours the payment is still not displayed, it is important to find out at what stage the problem arose.

• First of all you need to check statement of the card from which payment occurred, or wallet transaction history. If a debit with the comment “Aliexpress” is recorded, the money was actually transferred to the partner bank of the trading platform;
• You need to open a paid order in your personal account on the site. The “Payment” section should display information about the receipt of money. If the status here is set to “Waiting for payment”, the money has not been transferred to the payment system.

If a payment in Internet banking is in HOLD status (blocked), a refund can be made automatically within 3 days if the site does not accept it.

There may be several reasons why money could be withdrawn and the payment will not be displayed as completed:

• refusal of the transaction due to the type of card by the Alipay payment system;
• refusal by the bank that issued the card;
• suspicion of fraud;
• delay in making payment;
• refusal of the Alipay payment system to accept payment.

Such orders may have the status Order closed Aliexpress.

To open such an order, you will need to confirm that payment by card was not associated with fraudulent activities. Proof will be sent by sending a photo with a passport page and a photo of a bank card. The holder's name must match the passport details. When sending a card, it would be prudent to hide the secret CSV code to avoid compromising the card and transferring complete payment data to third parties. Then the order on Aliexpress with the Order Closed status will change to “Paid”.

When is money withdrawn from the card?

Money is debited from the card in favor of making purchases, when paying for the order. To pay, you just need to enter your card details once in your personal account on the site in order to pay for purchases in the future with one click. It is also possible to enter card details without remembering them every time you make a purchase. Proof of purchase may not be required. Withdrawing money from the card does not guarantee receipt of the order, in some cases technical limitations arise and payment is not credited to the site.

If money is withdrawn, but payment confirmation has not been received, you can try to pay for the order again. If the re-write is successful, there is no need to make any further attempts. Money not taken into account for any order is automatically returned to the payer’s card. This is how the Alipay payment system is set up - all accepted payments are assessed monthly, excess payments are canceled and returned to the payer.

To speed up the process, you can write a request to Aliexpress support. There is no need to pay again if restrictions have already arisen.

Payment is expected from Aliexpress, but money has been withdrawn

Withdrawal of money when paying for goods occurs immediately after entering your bank card data, or when creating and confirming an order in an electronic wallet. There may be cases where a write-off has occurred, but the status of the order has not changed. Having entered your Personal Account, you can see the inscription “Payment awaited”. Don't panic. The transaction can be verified within 24 hours, the system immediately warns about this. At the same time, there may be slight delays in receiving money. A payment system that cooperates with , processes a large number of transactions, which entails an increase in waiting time. If after 24 hours the payment has not gone through, you must act in accordance with the regulations described below.

Where to contact

When debiting money from a card first of all you need to contact your bank. The specialist will need to provide:

• date and time of payment;
• exact purchase price (up to kopecks);
• payment status in online banking or mobile application.

After the initial check, the bank employee can report the following:

• the payment is canceled by the recipient and will be returned to the card within 3 days;
• payment system – the recipient was unable to accept the payment, you must wait for a refund;
• The payment was successfully completed, you need to contact its recipient.

Additionally, you can check the status of the transferred payment on the Alipay website. As previously stated, processing delays may occur and a comment will be provided. If the payment is not detected and the transaction is completed successfully at the bank, you should write a request to the support service.

You will need to indicate:

• order number;
• date of payment;
• purchase amount;
• If possible, attach a statement with the disputed amount or a screenshot from your phone confirming the payment.

Payment issues are resolved fairly quickly.

Full refund

If the order remains in the “Waiting for payment” status, more than three days have passed and there has been no refund of payment, there is a need to return money for the service not provided.

To return the full cost of your order, you can open a dispute on the website. The peculiarity of the trading platform is that the system itself regulates the relationship between the seller and the buyer. After payment for the purchase, the money goes into reserve and is transferred to the seller only after confirmation of acceptance of the order by the buyer. Until this moment, the money is safe.

For various reasons, it is possible to cancel your order yourself. In this case, if the goods have not yet been sent, the process occurs automatically and the money is returned to the card within three banking days.

In other cases, if something went wrong with your order, you can first request a refund from the seller. To overcome the language barrier, you can use a translator. It is required to state the claims regarding the order in detail and attach proof of payment. In almost every case, sellers meet halfway, not wanting to receive negative feedback. A low rating will affect the status of the seller and the degree of trust in him.

If the seller categorically refuses to return the entire amount, you can open a dispute. The site’s specialists will be involved in solving it, will consider the situation in detail and make a decision. Their powers include influencing the seller to return money to the client, and independently initiating a return on the order.

What to do if the money is not returned and the goods are not shipped

As before, you will need to open a dispute. There is no need to rush to leave negative feedback to the seller, you can get similar feedback in return. When opening a dispute, you will need to describe the current situation in as much detail as possible and attach a bank statement confirming the withdrawal of money from the card. Disputes are resolved promptly and, most often, a decision is made in favor of the buyer.

The payment went through, but the money was not withdrawn

In extremely rare cases, a payment may be recorded without actually debiting the card. This happens when the bank refuses at the last stage of verifying the payment, but the Alipay platform has already processed the payment.

You can clarify information about the transaction in the bank from whose card the payment was made. Bank support can explain the reasons why the payment was canceled.

If such situations arise, it would be best to write a message to the seller describing the situation, or describe everything when contacting Aliexpress support. If the money has not been transferred. The seller will ultimately not receive the order after confirming the order. payment for your goods and may leave negative feedback or recall the shipment. This

It happens that when paying for an order on the AliExpress website, the payment does not go through and the following error “pops up”:

"The process has been interrupted for security reasons. To complete the transaction, you must provide documents through My Appeals for further verification." Error: ISC_RS_5100102051

What is it, and how to deal with it? It's very simple!

This error may appear to you with different payment methods and under different circumstances. Namely:

AliExpress Error: ISC_RS_5100102051

1 . We ordered a parcel on the AliExpress website, and then changed the delivery address.

Solution: After you have paid for your order on the AliExpress website, it is not recommended to change the delivery address. If you still change, then you need to: Provide your documents to the AliExpress website for verification or Return the delivery address to its original position and order again.

2 . You have created a new account and are trying to buy a product that is not cheap.

Solution: On the AliExpress website, when ordering from a New Account, there is a limit on the maximum order amount. In order to place an order for a non-cheap product, you need to provide your documents to the AliExpress website through the section - My appeals.

3 . We registered on AliExpress in another region, but decided to make a purchase in a completely different one.
Solution: The online store is actively fighting against purchase accounts. But, if you nevertheless registered in another region, then you have two options left - Provide your documents to verify your account or Create a New account in the region where you decided to make a purchase.

4 . When paying for an order using a Bank Card, your Bank rejects the payment because it believes that the AliExpress website is not secure.
Solution: Complete your purchase using another payment method. Second option: you can link your Bank Card to an online wallet (of your choice). Or go to your Bank branch and find out the reason for the payment rejection when ordering goods on the AliExpress website.

5 . You are using a completely new bank card, which people have not yet used on the AliExpress website.
Solution: Use another payment method or another Bank Card. Or provide your documents through - My Appeals. to verify your identity.

6 . You are using a Bank card that does not belong to you or the same card in different accounts, which has aroused suspicion from the AliExpress security service.
Solution: Use another payment method, for example: online wallet, cash or through a mobile operator account. Or provide your documents for verification through the My Appeals section.

My appeals on AliExpress

You need to send all photocopies of the documents that are required from you. Often it’s enough to even senda photo of your driver's license, and the front of your Bank Card.

If you used a bank card as a payment method, then you need to send a card statement, which shows that the order amount was debited. To prove that this is your card.

If you did everything correctly, then in a week or a week and a half you will receive a notification to your email (which is linked to your AliExpress account or the email through which you registered your account). About what you can now use and order on the AliExpress website.

Important: It happens that you provided your documents for verification. After about 14 days, you received a notification that you have passed verification - But after making one purchase, you cannot order anything else, because the error ISC_RS_5100102051 came out again and again you are asked to undergo Verification through my appeals.

Solution: In such cases, you need to immediately write to AliExpress Support Service and they will help you. Since this problem arises due to erroneous operation of the site. And only employees of the technical part of the site can solve it.

Well, what if you re-send your documents for verification. Then you will have to wait again from 14 to 20 days until you pass verification. But it’s not a fact that with the second order, the error ISC_RS_5100102051 will not “pop up” again.

And why it might not pass.

Sometimes on Aliexpress When paying for your order you will see a message "There is no order transaction". Of course, this is a reason for questions, and newcomers immediately begin to worry. But is everything really that scary? Let's find out.

What is a transaction on Aliexpress?

First, let's figure out what a transaction actually is. Aliexpress? In fact, any transaction hides any financial transaction. And if we are talking about Aliexpress, then this is payment for goods. If you encounter a similar word, then the message concerns the processing of your transaction.

Thus, the transaction on Aliexpress is payment for a particular product. Only when the message appears "There is no order transaction", then this indicates that there is something wrong with the payment.

Why might a transaction on Aliexpress be unsuccessful?

Typically, if a transaction is Aliexpress was not very successful, there are several reasons for this:

• There are not enough funds in your account to pay for the purchase
• You have already exceeded your daily or monthly purchase limit on your account
• You used someone else's account to pay for the goods

But there may be other options. If the above reasons do not suit you, then contact the online chat support service Aliexpress. We told you how to do this. It happens that support does not respond for a long time if it is very busy, and therefore you can additionally contact the support of the bank whose services you use or the payment system.

Video: Payment on Aliexpress failed, the process was interrupted for security reasons