• Voicemail is welcome to turn off. Velcom forwarding settings. Crib. How to listen to messages

    Today I was extremely surprised to learn that my Velcom SIM card has a balance of 100 rubles without a monthly fee. The SIM card was in the car and was used extremely rarely and there should have been more than enough money. I got a little freaked out and called Welkom. It turns out that by default (!) the melophone service is activated (melody instead of beeps), damn, and it costs a whopping 7,500 per month. freaking simple. I wondered what was on MTS. I called and asked - handsome guys, damn. They call this service toning and it costs 3600 per month and is also activated by default without taking into account your interest.

    How to disable the Melofon service on Velcom - *424#call and then follow the prompts
    How to disable the Melofon service on MTS - send an SMS with the text OFF to number 302.

    And there is one more “feature” our lovely operators have. I've known her for a long time, but many people haven't. One fine day, operators connected ALL of their subscribers to the Voice Mail service. If anyone doesn’t know, if you are unavailable or don’t answer for a long time, then voice mail is turned on where...

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    Recently, the operator velcom started upgrading the system that is responsible for the operation of the Voicemail service. The resulting changes have become a frequent case when behind a heap of pleasant new products there is a fly in the ointment that can ruin the mood of many. Classic!

    From June 15, the Voicemail service will become available to subscribers of the PRIVET brand. Now they, like everyone else, will be able to forward calls to their voice mailbox if they are unavailable, busy, or the phone is turned off. The caller will hear a greeting and will be able to convey to the answering machine everything that he wanted to express personally.

    Comfortable? Certainly!

    In addition, velcom subscribers (except for PRIVET tariffs, which were again deprived) now have the opportunity to receive fax messages to their voice mailbox and forward them to e-mail. To do this, you need to add a special “Plus” package (*441*2#). For most subscribers it will cost 2,499 rubles in additional subscription fee, while for users of tariff plans...

    2 0 0

    As the practice of considering consumer requests related to the provision of telecommunication services shows, many subscribers do not even know what services of the mobile operator they have connected to. This situation arises due to the fact that some services are activated automatically, “by default,” and the provision of some of them does not require a special application from the consumer.

    In accordance with the Procedure for providing the “Voice Mail” service, from June 15, 2010, this service is automatically connected to all existing and new subscribers of the company.

    At the same time...

    3 0 0

    The "Voice Mail" service allows you to receive voice messages if your mobile phone is busy, does not answer, is turned off or is outside the coverage area of ​​the velcom network. This opportunity is available to all company subscribers (except PRIVET subscribers).

    * create a voice mailbox (for this you can contact the velcom sales and service center, or call 410 or 411);
    * select the desired forwarding condition from the mobile phone menu (the subscriber does not answer, the number is busy, etc.);
    * enter the number of the voice mail center for forwarding +375 29 6000210. To turn off voice mail, you must cancel the forwarding to the number +375 29 in the mobile phone menu...

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    Mobile system operators have once again figured out how to withdraw money for communications. Now, for each subscriber, if the call is not accepted or when the subscriber is unavailable or busy, “Voicemail” is triggered.

    “The free minutes started running out, even though I didn’t seem to call anyone. It turns out that voicemail is to blame. Mayhem! Why should I pay for what is included with the subscriber I am calling. Then let me pay for roaming or something else,” complained city resident Valery Zanko to the GC hotline.

    The Voicemail service is automatically provided to all company subscribers. If your mobile phone is busy, does not answer, is turned off or is out of coverage of the Velcom network, it allows you to receive voice messages about a call coming to your number. Thus, the subscriber has the opportunity to know about all important calls! But the subscriber who called you but didn’t get through will have to fork out money and pay for the call, even if he...

    6 0 0

    As part of the celebration of its 14th anniversary, velcom opened a direct line with TUT.BY readers. During one of the days before the birthday, the company accepted questions from its subscribers.

    As a result of the one-day “marathon”, velcom received more than 150 questions regarding the company’s work in the market. Some of the most popular comments were related to the billing system, network quality, new services and equipment. A separate part of the questions that received the largest number of “likes” was devoted to the company’s loyalty to existing subscribers.

    velcom thanks all those who were not indifferent to the company’s call to participate in a direct line with the top manager, and presents to the attention of portal users a video interview based on the questions asked*.

    Attention! You have JavaScript disabled, your browser does not support HTML5, or you have an older version of Adobe Flash Player installed.
    Open/download video (122.78...

    7 0 0

    HOW TO CONNECT/DISCONNECT THE SERVICE

    How can I set up my Voicemail to accept messages and how can I turn it off again?
    To use the “Voicemail” service, you need to set up forwarding according to the selected condition (“no answer”, “unavailable”, “if busy”, etc.) to the number +375296000210. This can be done in the following ways:



    If you want to stop using the service, you need to cancel the forwarding to voicemail:
    - through the telephone menu;
    - either using USSD request *441*1# call;
    - using the Internet subscriber service service (ISSA).

    In what case will calls I receive be forwarded to my Voicemail?
    You have the opportunity to independently choose the desired condition for forwarding your calls to your voice box....

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    The Voicemail service allows you to receive voice and fax messages if your mobile phone is busy, does not answer, is turned off or is outside the coverage area of ​​the velcom network. This way you will know about all the important calls!

    How to set up
    The service is automatically provided to all company subscribers.
    In order to use the service, set forwarding with the required condition to the number +375296000210 in the phone menu or using the USSD request *441*1# or using the Internet Subscriber Service Service (ISSA) in the “Call Forwarding” section.

    How to listen to your messages
    Call 441 or +375296000441 (no charge in the velcom network).

    Helpful Tips:

    You can choose different types...

    9 0 0

    The following terms and their definitions are used in this Procedure:
    “Voice mail” (hereinafter referred to as the service) is a personal mobile answering machine that allows the subscriber to receive voice messages if his mobile phone is busy, does not answer, is turned off or is outside the coverage area of ​​the velcom network.
    A password is a sequence of four digits that serves to identify the subscriber when accessing the voice box.
    Voicemail number – number +375296000210, intended for forwarding incoming subscriber calls to voicemail according to a given condition.
    Special technological numbers – numbers +375296000200, 441, +375296000441, 443, +375296000443, allocated for accessing your voice box from your mobile phone.
    Public access number – number +375296000201 of the service’s voice portal, intended for working with voice mail (listening to received messages, creating...

    10 0 0

    The essence of the problem: For some time now, if you cannot answer a call or are unavailable (busy), your “voice mail” service is activated by default. This little trick allows the Belarusian mobile operators MTS and Velcom to charge your potential interlocutor for the call.

    Solution:

    For the Velcom operator: sequentially dial the following combination of symbols and numbers *441*1# “Call”, then select 1 (cancel all)

    For the MTS operator: dial the sequence ##002# and press the button...

    11 0 0

    Mobile operator MTS announced the expansion of the basic package of network settings. The operator's subscribers have access to the "Voicemail" setting.

    The "Voicemail" setting is enabled by default for all MTS subscribers who do not have other call forwarding, do not use Class 1 and 2 Voicemail, and do not use roaming services. It forwards incoming calls to the "Voice Box" if the subscriber is unavailable or does not answer within 30 seconds. After the system greeting, the caller will be able to leave a voice message lasting no more than 1 minute.

    12 0 0

    Voicemail

    How to activate the service

    The service is automatically activated for all current and new subscribers of the company. In this case, new subscribers are forwarded to the voice mail number +375 29 6000210 under the conditions “no answer (30 sec)”, “unavailable”. The established forwarding can be changed by the subscriber independently.

    To use the service, set forwarding according to the selected condition ("no answer", "unavailable", "if busy", etc.) to the number +375 29 6000210, using the phone menu or USSD request *441*1# and the call key . You can also use the "Call Forwarding" section of the Internet subscriber service, in which, for your convenience, the number +375 29 6000210 is already...

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    You can listen to messages in your voice mailbox from any phone number, and you can set a password for secure access to your voice mailbox.
    You can create your own greeting.
    Users of the Plus package have the opportunity to receive copies of voice and fax messages by e-mail.

    When connecting to the service, a voice box is automatically created, the number of which matches the mobile phone number.
    When you first access the service, you can select a language (Russian, Belarusian or English - notifications will be sent in the same language), set a password and write down a personal greeting and/or verbal signature at your discretion. For information confidentiality, we recommend entering 4 different numbers; a password of four consecutive numbers will not be accepted (for example, 1111).
    If an incoming call is forwarded to voicemail, the caller will hear an answering machine or a preset greeting and, after a beep, will be able to leave a voice message / send a fax. If the subscriber does not leave a message, then if the Missed Call service is activated, a notification of a missed call will be received.
    When a new voice/fax message arrives, the service user will receive an SMS notification.

    To change the message delivery language, you must send an SMS with a request code to number 441:
    21 - receiving notifications in Belarusian
    22 - receiving notifications in Russian (Cyrillic)
    23 - receiving notifications in English
    24 - receiving notifications in Russian (translit) (the voice menu will work in Russian)
    To receive copies of voice and fax messages by e-mail, you must indicate your e-mail address for forwarding messages. You can do this:

    • through ISSA.Personal account;
    • When canceling forwarding or connecting/disconnecting the Plus package, user settings (language, password) and recorded greetings are saved.

    Paid according to roaming tariffs, in case unconditional forwarding– no charge. When roaming, access to the voicemail portal is charged at roaming rates.
    Make sure you set up your mailbox to work and remember your password before you leave Belarus.
    When activating the “International Roaming” service, a ban is established** on the use of forwarding in roaming established under the conditions “no answer”, “busy”, “unavailable”. The subscriber can restore the use of forwarding in roaming under the specified conditions using the USSD menu *117# and the call key (in the territory of the Republic of Belarus). If the subscriber has independently disabled this prohibition, then when reconnecting the International Roaming service, conditional forwarding will be allowed. In this case, the subscriber can independently set a ban on the use of forwarding under specified conditions in roaming using the USSD menu *117# and the call key, after which conditional forwarding will not be provided in roaming.

    How to activate the service
    The service is automatically activated for all current and new subscribers of the company. New subscribers are forwarded to the number +375 29 6000210 under the conditions “no answer (30 sec)”, “unavailable”. The established forwarding can be changed by the subscriber independently.
    To use the service, call forwarding to a number +375 29 6000210 you can install it yourself:

    • in the phone menu;
    • through ISSA.Personal account.
    How to disable
    You can disable the service:
    • in the phone menu;
    • via USSD request *441*1# call;
    • through ISSA.Personal account.
    Other ways to disable the service:
    1. for individual clients: by calling the company's help desk
    2. for legal entity clients:
      • by calling the company's help desk;
      • based on the client’s application sent to fax 8017 3286252 or to the e-mail website;
      • based on the client’s application submitted to the company’s sales and service center or to the office of official attorneys.
    How to connect/disable the Plus package
    An extended package of service functions – the “Plus” package – can be activated/deactivated:
    • via USSD request *441*2# call;
    • through ISSA.Personal account;
    Access to voice box carried out:
    • with your mobile phone by numbers 441, 443 (listening to received messages one by one) and 6000200;
    • via public access number by number +375 29 6000201 (from any phone that supports touch tone);
    • in roaming: +375 29 6000441, +375 29 6000443, +375 29 6000200 and +375 29 6000201.
    You can set/cancel password verification when accessing your voice mailbox by numbers 441, 443, +375 29 6000441, +375 29 6000200, +375 29 6000443:
    • by calling the company's information service based on the Access Code;
    • at velcom sales and service centers or at the office of official attorneys.

    You don't know it, but you may be spending family money on voicemail even if you don't use it.

    For MTS and velcom subscribers, by default (that is, almost all), operators have activated the “Voicemail” service from a certain time. If someone calls you and you don't answer, the operator offers to leave you a voicemail. And for the one who heard the voicemail answering machine, money is withdrawn as per minute of conversation with you. Even if he didn’t give you anything, didn’t write it down!

    Is this not necessary? Just dial the number ##002# and press “Call” if you are an MTS subscriber, or *441*1# and “Call” if you are a velcom subscriber. This will turn off voicemail.

    It’s easier for life:) subscribers - the operator does not automatically connect their voicemail, the subscriber himself must connect it intelligently.

    2. Choose the right tariff

    The tariff that was ideal for you a year ago may now be terribly expensive compared to the operator's new tariffs or the tariffs of its competitors. Operators announce tariff changes on their websites, but how often do they read this?

    And on Windows Phone, in the standard “Information Control” program, you can set a traffic limit and prohibit background data transfer when approaching the limit.

    And one more thing: if you connect or disconnect a service (for example, an additional package of minutes), wait for the operator’s confirmation so as not to start consuming services at the old price.

    8. Don't fall for scams

    This is not even advice, but a universal rule for all life, not just mobile.

    “Send an SMS to a short number and win a million”, “your computer was blocked for watching porn, transfer the fine to so-and-so’s account”, “download Opera Mini for free from our website”... There are many ways of fraud, and there are many scammers.

    Before doing anything that might cost money, ask yourself if you know how much it costs.

    For example, you can check the prices of services for short numbers on the websites of operators: MTS, velcom, life:) .

    9. Keep your balance

    Even if you are sure that you did not fall for a scam, you could spend extra money on calls or the Internet. You need to be especially careful (and concise) during international calls.

    To check how much you have already spent, you can dial the well-known USSD code *100#.

    You can also find out how much and what you spent last month - it’s easier to do this through the Internet assistants of operators: MTS, velcom, life:) .

    Smartphones allow you to quickly receive all information about your balance through special programs, for example, BalanceBY for Android, BayBalance for iOS or My Balance for Windows Phone.

    Have you tried out another good way to save money on your phone? Share it in the comments!

    Alexander Arsenov

    How to activate the service

    The service is automatically activated for all current and new subscribers of the company. In this case, new subscribers are forwarded to the voice mail number +375 29 6000210 under the conditions “no answer (30 sec)”, “unavailable”. The established forwarding can be changed by the subscriber independently.

    To use the service, set forwarding according to the selected condition ("no answer", "unavailable", "if busy", etc.) to the number +375 29 6000210 using the phone menu or USSD request *441*1# And call key. You can also use the “Call Forwarding” section of the Internet subscriber service, in which, for your convenience, the number +375 29 6000210 is already designated as a voicemail number.

    To pause the use of the service, cancel the redirect using:

      phone menu;

      USSD request *441*1# and call key;

      Internet customer service services.

    How does this work

    When you connect to the service, a voice box is automatically created for you, the number of which matches your mobile phone number.

    If an incoming call is forwarded to voicemail, the caller will hear an answering machine or the greeting you set and can leave a voice message after the beep.

      From: +375296000441
      You have one new message from +375291234567, 15:24-15/06.

    If the subscriber did not leave a message, you will receive a notification about.

    To change the message delivery language, send an SMS with the request code to 441:

      21 - receiving notifications in Belarusian;

      22 - receiving notifications in Russian;

      23 - receiving notifications in English;

      24 - receiving notifications in Russian (translit).

      from your mobile phone by numbers 441 , 443 (listening to received messages one by one) and 6000200 ;

      via public access number by number +375 29 6000201 (from any phone that supports touch tone). You will be asked to enter your voice box number (your mobile phone number in international format), press the # key; enter the password, press the # key again and then follow the instructions of the answering machine.

    The service is also provided in roaming. To access your voice box while roaming, dial the number in international format: +375 29 6000441, +375 29 6000443, +375 29 6000200 or +375 29 6000201.

    Attention! The first time you access your voicemail from your mobile phone, you will be asked to set your personal preferences: select a menu language, set a public password, record a verbal signature or personal greeting.

    You can set/cancel password verification when accessing your voice mailbox by calling 441, 443, +375 29 6000441, +375 29 60000200, +375 29 6000443:

      using an access code when contacting the help desk by phone 411 And 410 (from a mobile phone in the velcom network without charging a fee);

      in velcom branded centers or in the salons of official company attorneys on the basis of an application in the established form.

    Tariffs*

      call to number 441, 443, +375 29 6000441, +375 29 6000443, +375 29 6000200 - 0 rubles;

      call to the number +375 29 6000201 - as an on-net call;

      SMS to number 441 - 0.04 rub.

    * Tariffs for communication services are indicated in Belarusian rubles, including VAT, the cost before denomination is indicated in brackets.

    Attention!

    • When roaming, a call is forwarded to a voicemail number in case of conditional redirection paid according to roaming tariffs, unconditional forwarding- no charge. When roaming, access to the voicemail portal is charged at roaming rates.
    • If forwarding to a voice box is triggered, the connection of the subscriber who initiated the call is charged as an on-net call according to the subscriber’s TP.
    • When activating the "International Roaming" service, a ban is automatically set on the use of all types of subscriber forwarding based on a given condition (if not responding, busy, unavailable) in roaming. The prohibition does not apply to unconditional forwarding. To restore the operation of forwarding in roaming, use the USSD request (in the velcom network) *117# and the call key.

    • Unconditional forwarding (“All calls”) – all incoming calls are forwarded to the phone number you specified;
    • Forwarding by condition – incoming calls are forwarded to a specified number depending on the condition:
      • “Subscriber does not answer” (“No reply”) – you have not answered an incoming call for some time (this parameter can be set);
      • “On busy” – you are talking with another subscriber and do not answer the incoming call;
      • “Subscriber is unreachable” – You have turned off the phone or are outside the network coverage area.

    Set up forwarding of incoming calls not only to mobile phone numbers, but also to landline numbers. How to start using the service? You must select the desired type of forwarding (unconditional or conditional) and enter the phone number to which the call is forwarded. The service can be activated by setting the settings in your phone or in ISSA. Personal account.

    Call forwarding works provided that subscribers have access to communication services:

    • outgoing communication – to the subscriber who has set up call forwarding;
    • incoming communication – to the subscriber to whose number call forwarding is set.
    If a subscriber of the PRIVET tariff plan line has set up call forwarding to another phone number, but there are not enough funds on the balance to pay for it, then the caller’s connection will be interrupted.
    Calls forwarded to another subscriber number are paid depending on the direction of the call according to the tariff plan or consume minutes included in the tariff plan.
    Regardless of what mode the telephone is in, all call forwarding is charged as a call on a 2G network.
    In roaming, unconditional forwarding is paid according to velcom tariffs, and forwarding with a given condition is paid according to roaming tariffs.

    Subscribers connected to Internet tariff plans can assign forwarding only in the phone settings.
    When activating the International Roaming service, a ban is automatically set on the use of all types of subscriber forwarding under a given condition in roaming. The prohibition does not apply to unconditional forwarding.
    To restore the operation of call forwarding in roaming, use the USSD request (within the Republic of Belarus) *117# and the call key.

    How to connect
    The service can be activated:

    • via ISSA. Personal account;
    • in the phone menu (follow the instructions).
    The number to which calls will be transferred must be entered in international format: +375 – city/network code – phone number.

    How to disable
    You can disable the service:

    • via ISSA. Personal account;
    • in the phone menu (follow the instructions);
    • If the service is assigned by the operator, then the company's subscribers can disable it by contacting velcom sales and service centers or the offices of official attorneys, as well as the reference and information service.

    Today I was extremely surprised to learn that my Velcom SIM card has a balance of 100 rubles without a monthly fee. The SIM card was in the car and was used extremely rarely and there should have been more than enough money. I got a little freaked out and called Welkom. It turns out that by default (!) the melophone service is activated (melody instead of beeps), damn, and it costs a whopping 7,500 per month. freaking simple. I wondered what was on MTS. I called and asked - handsome guys, damn. They call this service toning and it costs 3600 per month and is also activated by default without taking into account your interest.

    How to disable the Melofon service on Velcom - *424#call and then follow the prompts
    How to disable the Melofon service on MTS - send an SMS with the text OFF to number 302.

    And there is one more “feature” our lovely operators have. I've known her for a long time, but many people haven't. One fine day, operators connected ALL of their subscribers to the Voice Mail service. If anyone doesn’t know, if you are unavailable or don’t answer for a long time, then voice mail is turned on where...

    Recently, the operator velcom started upgrading the system that is responsible for the operation of the Voicemail service. The resulting changes have become a frequent case when behind a heap of pleasant new products there is a fly in the ointment that can ruin the mood of many. Classic!

    From June 15, the Voicemail service will become available to subscribers of the PRIVET brand. Now they, like everyone else, will be able to forward calls to their voice mailbox if they are unavailable, busy, or the phone is turned off. The caller will hear a greeting and will be able to convey to the answering machine everything that he wanted to express personally.

    Comfortable? Certainly!

    In addition, velcom subscribers (except for PRIVET tariffs, which were again deprived) now have the opportunity to receive fax messages to their voice mailbox and forward them to e-mail. To do this, you need to add a special “Plus” package (*441*2#). For most subscribers it will cost 2,499 rubles in additional subscription fee, while for users of tariff plans...

    As the practice of considering consumer requests related to the provision of telecommunication services shows, many subscribers do not even know what services of the mobile operator they have connected to. This situation arises due to the fact that some services are activated automatically, “by default,” and the provision of some of them does not require a special application from the consumer.

    In accordance with the Procedure for providing the “Voice Mail” service, from June 15, 2010, this service is automatically connected to all existing and new subscribers of the company.

    At the same time...

    The "Voice Mail" service allows you to receive voice messages if your mobile phone is busy, does not answer, is turned off or is outside the coverage area of ​​the velcom network. This opportunity is available to all company subscribers (except PRIVET subscribers).

    * create a voice mailbox (for this you can contact the velcom sales and service center, or call 410 or 411);
    * select the desired forwarding condition from the mobile phone menu (the subscriber does not answer, the number is busy, etc.);
    * enter the number of the voice mail center for forwarding +375 29 6000210. To turn off voice mail, you must cancel the forwarding to the number +375 29 in the mobile phone menu...

    Mobile system operators have once again figured out how to withdraw money for communications. Now, for each subscriber, if the call is not accepted or when the subscriber is unavailable or busy, “Voicemail” is triggered.

    “The free minutes started running out, even though I didn’t seem to call anyone. It turns out that voicemail is to blame. Mayhem! Why should I pay for what is included with the subscriber I am calling. Then let me pay for roaming or something else,” complained city resident Valery Zanko to the GC hotline.

    The Voicemail service is automatically provided to all company subscribers. If your mobile phone is busy, does not answer, is turned off or is out of coverage of the Velcom network, it allows you to receive voice messages about a call coming to your number. Thus, the subscriber has the opportunity to know about all important calls! But the subscriber who called you but didn’t get through will have to fork out money and pay for the call, even if he...

    As part of the celebration of its 14th anniversary, velcom opened a direct line with TUT.BY readers. During one of the days before the birthday, the company accepted questions from its subscribers.

    As a result of the one-day “marathon”, velcom received more than 150 questions regarding the company’s work in the market. Some of the most popular comments were related to the billing system, network quality, new services and equipment. A separate part of the questions that received the largest number of “likes” was devoted to the company’s loyalty to existing subscribers.

    velcom thanks all those who were not indifferent to the company’s call to participate in a direct line with the top manager, and presents to the attention of portal users a video interview based on the questions asked*.

    Attention! You have JavaScript disabled, your browser does not support HTML5, or you have an older version of Adobe Flash Player installed.
    Open/download video (122.78...

    HOW TO CONNECT/DISCONNECT THE SERVICE

    How can I set up my Voicemail to accept messages and how can I turn it off again?
    To use the “Voicemail” service, you need to set up forwarding according to the selected condition (“no answer”, “unavailable”, “if busy”, etc.) to the number +375296000210. This can be done in the following ways:

    If you want to stop using the service, you need to cancel the forwarding to voicemail:
    - through the telephone menu;
    - either using USSD request *441*1# call;
    - using the Internet subscriber service service (ISSA).

    In what case will calls I receive be forwarded to my Voicemail?
    You have the opportunity to independently choose the desired condition for forwarding your calls to your voice box....

    The Voicemail service allows you to receive voice and fax messages if your mobile phone is busy, does not answer, is turned off or is outside the coverage area of ​​the velcom network. This way you will know about all the important calls!

    How to set up
    The service is automatically provided to all company subscribers.
    In order to use the service, set forwarding with the required condition to the number +375296000210 in the phone menu or using the USSD request *441*1# or using the Internet Subscriber Service Service (ISSA) in the “Call Forwarding” section.

    How to listen to your messages
    Call 441 or +375296000441 (no charge in the velcom network).

    Helpful Tips:

    You can choose different types...

    The following terms and their definitions are used in this Procedure:
    “Voice mail” (hereinafter referred to as the service) is a personal mobile answering machine that allows the subscriber to receive voice messages if his mobile phone is busy, does not answer, is turned off or is outside the coverage area of ​​the velcom network.
    A password is a sequence of four digits that serves to identify the subscriber when accessing the voice box.
    Voicemail number – number +375296000210, intended for forwarding incoming subscriber calls to voicemail according to a given condition.
    Special technological numbers – numbers +375296000200, 441, +375296000441, 443, +375296000443, allocated for accessing your voice box from your mobile phone.
    Public access number – number +375296000201 of the service’s voice portal, intended for working with voice mail (listening to received messages, creating...

    The essence of the problem: For some time now, if you cannot answer a call or are unavailable (busy), your “voice mail” service is activated by default. This little trick allows the Belarusian mobile operators MTS and Velcom to charge your potential interlocutor for the call.

    Solution:

    For the Velcom operator: sequentially dial the following combination of symbols and numbers *441*1# “Call”, then select 1 (cancel all)

    For the MTS operator: dial the sequence ##002# and press the button...

    Mobile operator MTS announced the expansion of the basic package of network settings. The operator's subscribers have access to the "Voicemail" setting.

    The "Voicemail" setting is enabled by default for all MTS subscribers who do not have other call forwarding, do not use Class 1 and 2 Voicemail, and do not use roaming services. It forwards incoming calls to the "Voice Box" if the subscriber is unavailable or does not answer within 30 seconds. After the system greeting, the caller will be able to leave a voice message lasting no more than 1 minute.

    Voicemail

    How to activate the service

    To use the service, set forwarding according to the selected condition ("no answer", "unavailable", "if busy", etc.) to the number +375 29 6000210, using the phone menu or USSD request *441*1# and the call key . You can also use the "Call Forwarding" section of the Internet subscriber service, in which, for your convenience, the number +375 29 6000210 is already...

    Mobile operators in Belarus take care of their subscribers and provide them with many necessary and useful services, one of which is “Voice Box” on Velcom numbers. After connecting it, the company’s client does not have to worry about missing any important calls, even if the phone turns off, or there is simply no way to pick up the phone at the moment. If a subscriber used the option for some time, and then wanted to disable “Voicemail” on Velcom, this is his choice and right. The information on how to disable Velcom’s “Voice Box” presented in this material is specifically for such clients of the company.

    A function called “Voicemail” is available to subscribers using any Velcom tariff offers. You can use it for free if the standard option is intended, that is, when the client has not activated the “Plus” package.

    The service works according to the following principle: the subscriber number is redirected to the Velcom company service phone. The user can choose the forwarding type independently: SIM card is not registered, the subscriber does not answer, busy. To ensure that the call is forwarded if all the required conditions are met, you can set the general type.

    Why disable

    Sometimes even a Wellcom client who uses Voicemail constantly has to disable this service. For example, while you are within your region, calls are not charged per person for call forwarding. However, if he is in roaming, and if he has conditional forwarding enabled, he will have to pay double the cost - for both incoming and outgoing calls. This means that when a Velcom subscriber plans to go abroad for some time, it is better for him to disable Voicemail.

    How to refuse Voicemail

    In order to disable the option (it does not matter whether it is disabled temporarily or permanently), you need to cancel all forwarding on your phone. Instructions on how to disable “Voicemail” on Velcom:

    1. A user with access to the Velcom subscriber information system can change the list of connected functions and disable what is no longer required.
    2. Send the combination *441*1# from your mobile phone. If the operation is successful, the operator will disable the function and send an appropriate alert.
    3. In the voice communication settings, which are located in the general settings of the device, it is also possible to disable and cancel the use of “Voicemail”.

    Connecting to the service and listening to messages

    If mail was disabled for some time, and then the subscriber decided to reactivate it, you need to access the Welkom option menu by sending the same USSD combination *441*1. After this, all that remains is to set up call forwarding to the Velcom service number +375296000210 according to the conditions described above.

    Important! Also, the phone owner can leave a greeting or appeal to callers no longer than a minute long in “Voicemail”. You can do two, but the duration remains the same: for example, one will last forty seconds, and the second – twenty.

    How to listen to messages

    Messages are listened to in one of two ways:

    1. Make a call to the service number.
    2. Call the public access number – +375296000201, and then indicate the unique code with “#” to the authorization information and the phone number.

    The described services are also available to those who are roaming.

    Once the message has been listened to, the Velcom client can:

    • save it by pressing button 3;
    • remove by pressing button 5.

    Email messages are deleted only after you finish working with Voicemail. Because of this, the subscriber has the opportunity to familiarize himself with them again by going to the optional menu.

    Managing Voicemail on Velcom is quite simple: you can connect and disconnect it remotely, and you don’t need to submit any applications to the company’s office. If you do not want to use this function in principle, you can refuse it immediately after purchasing and installing a SIM card in your mobile device.

    Is this not necessary? Just dial the number ##002# and press “Call” if you are an MTS subscriber, or *441*1# and “Call” if you are a velcom subscriber. This will turn off voicemail.

    2. Choose the right tariff

    3. Beat off the minutes

    This will not help if you watch video from the mobile Internet, but in other cases it will save from 20% to 80% of traffic.

    5. Don't call by phone

    6. Write SMS via the Internet

    “Send an SMS to a short number and win a million”, “your computer was blocked for watching porn, transfer the fine to so-and-so’s account”, “download Opera Mini for free from our website”... There are many ways of fraud, and there are many scammers...

    Alexander Arsenov

    You can listen to messages in your voice mailbox from any phone number, and you can set a password for secure access to your voice mailbox.
    You can create your own greeting.
    Users of the Plus package have the opportunity to receive copies of voice and fax messages by e-mail.

    When connecting to the service, a voice box is automatically created, the number of which matches the mobile phone number.
    When you first access the service, you can select a language (Russian, Belarusian or English - notifications will be sent in the same language), set a password and write down a personal greeting and/or verbal signature at your discretion. For information confidentiality, we recommend entering 4 different numbers; a password of four consecutive numbers will not be accepted (for example, 1111).
    If an incoming call is forwarded to voicemail, the caller will hear an answering machine or a preset greeting and, after a beep, will be able to leave a voice message/send a fax. If the subscriber does not leave a message, then if the Missed Call service is activated, a notification of a missed call will be received.
    When a new voice/fax message arrives, the service user will receive an SMS notification.

    To change the message delivery language, you must send an SMS with a request code to number 441:
    21 - receiving notifications in Belarusian
    22 - receiving notifications in Russian (Cyrillic)
    23 - receiving notifications in English
    24 - receiving notifications in Russian (translit) (the voice menu will work in Russian)
    To receive copies of voice and fax messages by e-mail, you must indicate your e-mail address for forwarding messages. You can do this:

    • through ISSA.Personal account;
    • When canceling forwarding or connecting/disconnecting the Plus package, user settings (language, password) and recorded greetings are saved.

    Paid according to roaming tariffs, in case unconditional forwarding– no charge. When roaming, access to the voicemail portal is charged at roaming rates.
    Make sure you set up your mailbox to work and remember your password before you leave Belarus.
    When activating the “International Roaming” service, a ban is established** on the use of forwarding in roaming established under the conditions “no answer”, “busy”, “unavailable”. The subscriber can restore the use of forwarding in roaming under the specified conditions using the USSD menu *117# and the call key (in the territory of the Republic of Belarus). If the subscriber has independently disabled this prohibition, then when reconnecting the International Roaming service, conditional forwarding will be allowed. In this case, the subscriber can independently set a ban on the use of forwarding under specified conditions in roaming using the USSD menu *117# and the call key, after which conditional forwarding will not be provided in roaming.

    How to activate the service
    The service is automatically activated for all current and new subscribers of the company. New subscribers are forwarded to the number +375 29 6000210 under the conditions “no answer (30 sec)”, “unavailable”. The established forwarding can be changed by the subscriber independently.
    To use the service, call forwarding to a number +375 29 6000210 you can install it yourself:

    • in the phone menu;
    • through ISSA.Personal account.
    How to disable
    You can disable the service:
    • in the phone menu;
    • via USSD request *441*1# call;
    • through ISSA.Personal account.
    Other ways to disable the service:
    1. for individual clients: by calling the company's help desk
    2. for legal entity clients:
      • by calling the company's help desk;
      • based on the client’s application sent to fax 8017 3286252 or to the e-mail website;
      • based on the client’s application submitted to the company’s sales and service center or to the office of official attorneys.
    How to connect/disable the Plus package
    An extended package of service functions – the “Plus” package – can be activated/deactivated:
    • via USSD request *441*2# call;
    • through ISSA.Personal account;
    Access to voice box carried out:
    • with your mobile phone by numbers 441, 443 (listening to received messages one by one) and 6000200;
    • by number +375 29 6000201 (from any phone that supports touch tone);
    • in roaming: +375 29 6000441, +375 29 6000443, +375 29 6000200 and +375 29 6000201.
    You can set/cancel password verification when accessing your voice mailbox by numbers 441, 443, +375 29 6000441, +375 29 6000200, +375 29 6000443:
    • by calling the company's information service based on the Access Code;
    • at velcom sales and service centers or at the office of official attorneys.

    You don't know it, but you may be spending family money on voicemail even if you don't use it.

    For MTS and velcom subscribers, by default (that is, almost all), operators have activated the “Voice Mail” service from a certain time. If someone calls you and you don't answer, the operator offers to leave you a voicemail. And for the one who heard the voicemail answering machine, money is withdrawn as per minute of conversation with you. Even if he didn’t give you anything, didn’t write it down!

    Is this not necessary? Just dial 002# and press “Call” if you are an MTS subscriber, or *441*1# and “Call” if you are a velcom subscriber. This will turn off voicemail.

    It’s easier for life:) subscribers - the operator does not automatically connect their voicemail, the subscriber himself must connect it intelligently.

    2. Choose the right tariff

    The tariff that was ideal for you a year ago may now be terribly expensive compared to the operator's new tariffs or the tariffs of its competitors. Operators announce tariff changes on their websites, but how often do they read this?

    There is no reliable way to automatically check tariffs for economy, and online tariff calculators do not work reliably enough (for example, they underestimate additional packages of minutes or traffic). From time to time, you will have to independently review the details of costs over the past few months, calculate the average consumption of minutes and megabytes, and then study the operator’s websites.

    True, it may not be worth running away from an operator for a couple of thousand a month: do not forget about the different coverage of the territory and the different network load of different operators, as well as your own need for calls within the network.

    But also remember that you can escape from one operator to another by keeping your number.

    3. Beat off the minutes

    Android and some older phones have an option that will annoy some people, but save others from wasting money.

    In the settings, find “Call settings”, then “Alerts on calls” (again, the names of the menu items may differ), and then turn on the minute minder.

    Now, during a conversation, you will hear a beep every minute: it reminds you of the duration of the conversation.

    On iOS, such a function is available, for example, in the program Call+Data Time Monitor, and on Windows Phone - in Call Timer.

    4. Save traffic on images

    You may not believe it, but you can consume half as many megabytes on the mobile Internet. At the same time, you don’t need to deny yourself anything.

    Enable image compression in Chrome (called “Bandwidth Reduction”), Opera (“Off-road” or “Opera Turbo” functions) or UC Browser (“data compression”). You will hardly notice a decrease in image quality.

    By the way, in Windows Phone this function is “hardwired” into the system itself and the standard browser: in the “Data Control” program, find the “Save information in the browser” item.

    5. Don't call by phone

    If both interlocutors have unlimited Internet via Wi-Fi, it will be more profitable to call through special programs such as Skype or Viber.

    However, when one of the interlocutors uses the mobile Internet, savings are in question.

    However, it is better to conduct long conversations via the Internet if both interlocutors already have paid unlimited Internet.

    What is true is that it is cheaper to make international calls to many countries around the world through the programs mentioned. For example, Viber allows you to call the USA for 200 rubles per minute; for mobile operators, a minute in the USA costs about 10 thousand.

    6. Write SMS via the Internet

    Interestingly, Belarusian operators allow you to exchange SMS for free through their websites.

    Conveniently, the SMS will reach the subscriber even if he does not have internet.

    The inconvenient thing is that the service for receiving SMS from the Internet still needs to be activated. And the number of such SMS per day is limited.

    See details and send SMS on operator websites: MTS, velcom, life:).

    7. Control traffic and free minutes

    A separate item is the services included in the tariff plan: free minutes, megabytes and SMS. A handy thing if they exist. But noticing that they are over is not so easy.

    You can find out how much free money is left using the same USSD codes: the same *100# in MTS, *100*1# in velcom, *105# in life:). You can also use the programs mentioned above.

    Well, the hardest thing to track, Internet traffic, can be perfectly monitored on any smartphone.

    On Android, go to the settings, and there find the item “Mobile traffic”, “Cellular data” or “Data usage” (called differently in different phones) and set a limit and a warning when approaching the limit.

    On iOS, there is a “Cellular Data” submenu in the settings, where you can see how much traffic has been used, but you can only set a limit using third-party programs.

    And on Windows Phone, in the standard “Information Control” program, you can set a traffic limit and prohibit background data transfer when approaching the limit.

    And one more thing: if you connect or disconnect a service (for example, an additional package of minutes), wait for the operator’s confirmation so as not to start consuming services at the old price.

    8. Don't fall for scams

    This is not even advice, but a universal rule for all life, not just mobile.

    “Send an SMS to a short number and win a million”, “your computer was blocked for watching porn, transfer the fine to so-and-so’s account”, “download Opera Mini for free from our website”... There are many ways of fraud, and there are many scammers.

    Before doing anything that might cost money, ask yourself if you know how much it costs.

    For example, you can check the prices of services for short numbers on the websites of operators: MTS, velcom, life:) .

    9. Keep your balance

    Even if you are sure that you did not fall for a scam, you could spend extra money on calls or the Internet. You need to be especially careful (and concise) during international calls.

    To check how much you have already spent, you can dial the well-known USSD code *100#.

    You can also find out how much and what you spent last month - it’s easier to do this through the Internet assistants of operators: MTS, velcom, life:) .

    Smartphones allow you to quickly receive all information about your balance through special programs, for example, BalanceBY for Android, BayBalance for iOS or My Balance for Windows Phone.

    Have you tried out another good way to save money on your phone? Share it in the comments!

    Alexander Arsenov

    How to activate the service

    The service is automatically activated for all current and new subscribers of the company. In this case, new subscribers are forwarded to the voice mail number +375 29 6000210 under the conditions “no answer (30 sec)”, “unavailable”. The established forwarding can be changed by the subscriber independently.

    To use the service, set forwarding according to the selected condition ("no answer", "unavailable", "if busy", etc.) to the number +375 29 6000210 using the phone menu or USSD request *441*1# And call key. You can also use the “Call Forwarding” section of the Internet subscriber service, in which, for your convenience, the number +375 29 6000210 is already designated as a voicemail number.

    To pause the use of the service, cancel the redirect using:

      phone menu;

      USSD request *441*1# and call key;

      Internet customer service services.

    How does this work

    When you connect to the service, a voice box is automatically created for you, the number of which matches your mobile phone number.

    If an incoming call is forwarded to voicemail, the caller will hear an answering machine or the greeting you set and can leave a voice message after the beep.

      From: +375296000441
      You have one new message from +375291234567, 15:24-15/06.

    If the subscriber did not leave a message, you will receive a notification about.

    To change the message delivery language, send an SMS with the request code to 441:

      21 - receiving notifications in Belarusian;

      22 - receiving notifications in Russian;

      23 - receiving notifications in English;

      24 - receiving notifications in Russian (translit).

      from your mobile phone by numbers 441 , 443 (listening to received messages one by one) and 6000200 ;

      via public access number by number +375 29 6000201 (from any phone that supports touch tone). You will be asked to enter your voice box number (your mobile phone number in international format), press the # key; enter the password, press the # key again and then follow the instructions of the answering machine.

    The service is also provided in roaming. To access your voice box while roaming, dial the number in international format: +375 29 6000441, +375 29 6000443, +375 29 6000200 or +375 29 6000201.

    Attention! The first time you access your voicemail from your mobile phone, you will be asked to set your personal preferences: select a menu language, set a public password, record a verbal signature or personal greeting.

    You can set/cancel password verification when accessing your voice mailbox by calling 441, 443, +375 29 6000441, +375 29 60000200, +375 29 6000443:

      using an access code when contacting the help desk by phone 411 And 410 (from a mobile phone in the velcom network without charging a fee);

      in velcom branded centers or in the salons of official company attorneys on the basis of an application in the established form.

    Tariffs*

      call to number 441, 443, +375 29 6000441, +375 29 6000443, +375 29 6000200 - 0 rubles;

      call to the number +375 29 6000201 - as an on-net call;

      SMS to number 441 - 0.04 rub.

    * Tariffs for communication services are indicated in Belarusian rubles, including VAT, the cost before denomination is indicated in brackets.

    Attention!

    • When roaming, a call is forwarded to a voicemail number in case of conditional redirection paid according to roaming tariffs, unconditional forwarding- no charge. When roaming, access to the voicemail portal is charged at roaming rates.
    • If forwarding to a voice box is triggered, the connection of the subscriber who initiated the call is charged as an on-net call according to the subscriber’s TP.
    • When activating the "International Roaming" service, a ban is automatically set on the use of all types of subscriber forwarding based on a given condition (if not responding, busy, unavailable) in roaming. The prohibition does not apply to unconditional forwarding. To restore the operation of forwarding in roaming, use the USSD request (in the velcom network) *117# and the call key.

    • Unconditional forwarding (“All calls”) – all incoming calls are forwarded to the phone number you specified;
    • Forwarding by condition – incoming calls are forwarded to a specified number depending on the condition:
      • “Subscriber does not answer” (“No reply”) – you have not answered an incoming call for some time (this parameter can be set);
      • “On busy” – you are talking with another subscriber and do not answer the incoming call;
      • “Subscriber is unreachable” – You have turned off the phone or are outside the network coverage area.

    Set up forwarding of incoming calls not only to mobile phone numbers, but also to landline numbers. How to start using the service? You must select the desired type of forwarding (unconditional or conditional) and enter the phone number to which the call is forwarded. The service can be activated by setting the settings in your phone or in ISSA. Personal account.

    Call forwarding works provided that subscribers have access to communication services:

    • outgoing communication – to the subscriber who has set up call forwarding;
    • incoming communication – to the subscriber to whose number call forwarding is set.
    If a subscriber of the PRIVET tariff plan line has set up call forwarding to another phone number, but there are not enough funds on the balance to pay for it, then the caller’s connection will be interrupted.
    Calls forwarded to another subscriber number are paid depending on the direction of the call according to the tariff plan or consume minutes included in the tariff plan.
    Regardless of what mode the telephone is in, all call forwarding is charged as a call on a 2G network.
    In roaming, unconditional forwarding is paid according to velcom tariffs, and forwarding with a given condition is paid according to roaming tariffs.

    Subscribers connected to Internet tariff plans can assign forwarding only in the phone settings.
    When activating the International Roaming service, a ban is automatically set on the use of all types of subscriber forwarding under a given condition in roaming. The prohibition does not apply to unconditional forwarding.
    To restore the operation of call forwarding in roaming, use the USSD request (within the Republic of Belarus) *117# and the call key.

    How to connect
    The service can be activated:

    • via ISSA. Personal account;
    • in the phone menu (follow the instructions).
    The number to which calls will be transferred must be entered in international format: +375 – city/network code – phone number.

    How to disable
    You can disable the service:

    • via ISSA. Personal account;
    • in the phone menu (follow the instructions);
    • If the service is assigned by the operator, then the company's subscribers can disable it by contacting velcom sales and service centers or the offices of official attorneys, as well as the reference and information service.

    The Belarusian telecom operator offers many useful and convenient services for its subscribers. One of them is voice mail. By connecting it, a client of a cellular company can be sure that he will not miss an important call, even if the mobile device stops working (for example, the battery runs out) or registers on the network. If you have already appreciated all the advantages of this service, but for some reason would like to refuse it, then the information in this article will be useful for you: we will tell you in detail how to disable the voice box on Velcom.

    Description of service

    The “Voicemail” option is available for connection on all tariff plans. At the same time, you will not have to pay for using it if we are talking about a standard service (without connecting to the Plus package). The principle of operation of the service is to set up forwarding from the subscriber's number to the Velcom service number. The client can choose the type of call forwarding independently: the number is busy, the SIM card is not registered in the network, the subscriber does not answer. In order for redirection to be carried out when all conditions are met, you can select the type - general redirection. How to disable the voice mailbox on Velcom and when might it be needed?

    Redirection: when should you refuse it?

    We remind you that the “Voicemail” option operates on the basis of call forwarding. In some cases, even if the service is used regularly, it is necessary to disable it. You should clarify what we are talking about before talking about how to disable the “Voice Box” service on Velcom. When you are in your home region, you do not pay for the fact of call forwarding. But in roaming, if you have conditional forwarding, you will have to pay twice - for both incoming and outgoing calls. Thus, if you are planning a trip outside your region, you should temporarily disable the service. How to disable the voice mailbox on Velcom?

    Option management

    1. Having access to the subscriber information service of the Velcom operator, you can adjust the list of available services on the number.
    2. Dial the request *441*1# on the keyboard of your gadget. The operator will notify you of the successful completion of the operation via text notification.
    3. In the voice settings, which can be found in the main settings of your mobile device, there is also an option to disable call forwarding.

    How to disable the voice box on Velcom (Belarus) and reconnect it, for example, upon returning from roaming? To restore the ability to use your voice mailbox, you can use any of the previously described methods. In this case, you need to set up forwarding to the number +375296000210, selecting the condition under which it will be performed. Please note that if you are a new subscriber and you have activated the Voicemail service, then forwarding works by default if the number is unavailable or does not answer.


    The following terms and their definitions are used in this Procedure:
    "Voicemail"(hereinafter referred to as the service) is a personal mobile answering machine that allows the subscriber to receive voice messages if his mobile phone is busy, does not answer, is turned off or is outside the coverage area of ​​the A1 network.
    Password is a sequence of four digits used to identify the subscriber when accessing the voice box.
    Voicemail number– number +375296000210, intended for forwarding incoming subscriber calls to voice mail according to a given condition.
    Special technological numbers– numbers +375296000200, 441, +375296000441, 443, +375296000443, allocated for accessing the voice box from your mobile phone.
    Public number– number +375296000201 of the service’s voice portal, intended for working with voice mail (listening to received messages, creating a greeting, sending voice messages to A1 subscribers, etc.), including from a “foreign” number. User identification requires entering a phone number and password.
    1. The service is included in the basic set of services for all subscribers of the Unitary Enterprise “A1” (hereinafter referred to as the company).
    2. New subscribers are forwarded to a voicemail number under the conditions “no answer (30 sec)”, “unavailable”.
    3. To use the service, the subscriber can independently set up call forwarding according to the selected condition to the voice mail number through the telephone menu or using USSD *441*1# call.
    4. Subscribers of the company, except PRIVET subscribers, can take advantage of the expanded package of functions of the Voice Mail service - the Plus package (hereinafter referred to as the package). Connection/disconnection of the package is carried out within 24 hours from the moment the application is submitted:
    via USSD *441*2# call;
    in your Personal Account;
    by access code when contacting the company's information service by phone: 411 (from a mobile phone in the A1 network without charging a fee);
    at A1 sales and service centers (hereinafter referred to as TSPS) or sales and service points of attorneys (hereinafter referred to as PPO), having completed an application in the established form.
    5. For using the package, a monthly subscription fee is charged according to the tariffs approved by the company. The subscription fee is charged daily in equal shares in proportion to the number of days in the month.
    6. The package is included in the set of services of the Smart 1, Smart 2, Smart 3, Smart Infinite, Corporate Smart 1, Corporate Smart 2, Corporate Smart 3, “Business Class”, Comfort S, Comfort M, Comfort L, Comfort XL tariff plans , “Start”, “Light”, “Light+”, “Light+ for business” and tariff plans of the “Employee”, “Big plans”, “Comfort”, “Comfort+”, “Comfort+ for business”, “Business plan", BUSINESS.PRO, WEB, Super WEB, "Unlim", "Business Unlim" and is provided without charging a subscription fee.

    7. The package is automatically disabled when changing to a tariff plan other than the Smart Infinite, Corporate Smart 1, Corporate Smart 2, Corporate Smart 3, “Business Class”, Comfort S, Comfort M, Comfort L, Comfort XL, “Light” tariff plans ", "Light+", "Starter" and tariff plans of the line "Employee", "Big Plans", "Comfort", "Comfort+", "Business Plan", WEB, "Unlim", Super WEB and "Business Unlim" . If necessary, the subscriber can independently activate the package in accordance with clause 4 of this Procedure.

    8. Subscribers who have activated the package are given the opportunity to receive copies of voice and fax messages to their email address. Subscribers can indicate the address for voice mail messages in their Personal Account, or upon application in the established form to the Center for Education and Science or PPO.
    9. Clients of the company - legal entities, if necessary, can prohibit independent connection by subscribers to the package. The ban is established based on a written application of the standard standard in the company, executed by the client in the Central Administrator or PPO or through the Personal Account for legal entities (Administrator access level).
    10. Subscribers - users of the service can set a password to access the voice box. This opportunity is provided to subscribers using an access code when contacting the reference and information service (for individuals), or upon an application in a sample established by the company, drawn up in the Center for Education and Science or PPO.
    11. A1 subscribers (except PRIVET subscribers) who are disconnected from outgoing and incoming communications due to debt, as well as in the case of using the “Pause” service, are not provided with the service. The subscription fee for using the package, if the service package is provided with a subscription fee, is not charged until the subscriber restores service.
    12. The service is provided to PRIVET subscribers only in the “Active” status in the absence of voluntary blocking.
    13. Access to the voice box using special technology numbers is free of charge.

    The “Voicemail” option provides the opportunity to receive and listen to messages from subscribers who were unable to get through at available times. The answering machine works automatically if the user’s phone is busy, completely switched off, outside the operator’s coverage area, and also in cases where the owner of the device does not pick up the phone. The service is included by default in all Velcom tariff packages (that is, available to all clients of the company).

    How to disconnect?

    1. Send the USSD command - *441*1#.
    2. Use the appropriate command in the menu of your mobile device.
    3. Use the deactivation option in the ISSA online subscriber service.

    Service activation

    Access the optional service menu through the hardware menu serving the ISSA service or via the USSD command *441*1#. Then set the call forwarding to the service number +375296000210 according to the proposed conditions (to choose from):

    • no answer;
    • the subscriber is unavailable;
    • line is busy;
    • selection of all available conditions.

    Additionally, the phone owner can record several greetings in the voice box. But their total footage is limited in time - no more than 60 seconds. If the duration of one of the greetings is 40 seconds, then the second can only be 20 seconds.

    How to listen to voice messages?

    In case of receiving audio messages, the service sends an SMS notification to the subscriber from the service number +375296000441. It provides information about the number of messages received, the number of the last incoming call that left a voicemail.

    1. Call the service number (optional):

    • +375296000200
    • +375296000441

    2. Call the public access service - +375296000201. Enter your phone number and unique password, adding the “#” symbol to the authorization data.

    Note. These services can also be used while roaming.

    After finishing listening to an audio message, the user is prompted to do one of the following with it:

    • key “3” - save.
    • key “5” - delete.

    Attention! Messages are deleted only after disconnecting the connection to the Voicemail service. Due to this feature, the subscriber has the opportunity to listen to the voice SMS again while in the options menu.

    Instructions for the Plus package

    In the Plus package, the service provides more functionality: delivery of fax and voice messages to e-mail. The mailbox address can be indicated in the ISSA, as well as in the company’s proprietary service centers in the format of a special application.

    Activation/deactivation of “Plus” is carried out in the following ways:

    1. Sending a USSD request - *441*2#.
    2. Contacting the Velcom help desk using access codes - 410 and 411.
    3. Submitting an application to disable/enable at the company center.