• How to unsubscribe from sound. All about the Zvooq service for Tele2. Music service “Zvooq Tele2”: description and conditions

    Tele2, having teamed up with the online music playback platform Zvooq, is significantly expanding the boundaries for its subscribers. The new option will allow you to listen to your favorite tracks from your gadgets – smartphones and tablets. According to information on the official website of Zvooq, subscribers of the cellular operator Tele2 will be able to take advantage of a music library containing several million songs. There are really many Zvooq possibilities for Tele2 subscribers: from creating your own playlists and personal collections to listening to music offline, that is, without an Internet connection.

    About the Zvooq service

    The Zvooq service is unlimited access to the music world. It is convenient to listen to music both online and offline. Tracks are sorted by genre, album and specific artist. All of them are presented in good quality with maximum bitrate; when installing the application, there is an option to download to your device. Any number of rewinds is available - so you can listen to audio as much as you like, switch to the songs you like, or stop at a particularly “catchy” song.

    The application consists from several sections:

    1. Having opened the main page of the application, you immediately find yourself in the first section, where numerous music selections are presented. They are designed taking into account the situation and environment in which you find yourself. For example, there are entire thoughtful playlists for creating a work atmosphere, for a walk in the fresh air, for a romantic evening or party.
    2. The second section contains the latest new products from the world of music that have appeared on the music platform quite recently. It is worth noting that Zvooq is regularly updated with new tracks of various genres, as well as full-length albums of various artists.
    3. In the “Playlists” section you will find interesting thematic collections of music, compiled with taste and dedicated, for example, to some event in the world. A collection of songs from the Grammy or Oscar ceremonies, the best musical compositions of the past year, classical or gothic music - you can find everything your heart desires.

    In general, the main capabilities of the service can be presented as follows:

    • Choose your favorite albums and songs from a huge audio library, find new interesting artists.
    • Choose a thematic selection that matches your mood at a particular moment.
    • Compose your personal unique collection, your own playlists from time-tested hits and new releases.
    • Download tracks to your mobile device to enjoy music offline.
    • The collection will always be available to you on the official website zvooq.com.
    • Listen to streaming music without stopping and with duration restrictions.

    For Tele2 customers

    To appreciate all the advantages of this service, Tele2 customers only need to download the Zvooq application. The main thing is that authorization must occur through the subscriber’s phone number. After this, the user will be shown a music catalog consisting of more than 20 million different tracks.

    When listening to any audio, your traffic on the Tele2 network will not be consumed, therefore, you will not pay a penny for the application.

    However, there is an option called “Premium Subscription”. It gives the subscriber the following advantages:

    • listening to tracks without Internet access;
    • absence of intrusive advertising;
    • song rewind service;
    • music in higher quality.

    Premium subscription cost – 7.5 rub. per day. There will be no separate fees for Internet traffic. When activating the premium option, the operator provides the client with a special promotional period during which there is no need to pay for using the service. It is provided once and lasts 30 days. However, during this time you can fully familiarize yourself with the capabilities of this music platform and decide for sure whether you need the application in the future.

    Rules for using the service

    The application works stably on all mobile devices with the operating system iOS 7.1, Android 4.1 or later versions. You can download the service from the AppStore or Google Play. Tele2 subscribers will only have to install the application and register using their SIM card number.

    You can disable the service by entering a USSD request on the keyboard: *237*0# (if you have a daily tariff) or *238*0# (if you are charged monthly).

    Today, subscribers of the Zvooq streaming service have made more than 5 million installations on their mobile device. There are more than a million active users, and this is not the limit, considering that Tele2 subscribers are increasingly joining this service due to its convenience and availability of music.

    Zvooq is a domestic streaming service specializing in online music. Initially it worked with Tele2 subscribers, and then became available to users of other operators. Many people liked the functionality of the application, but everyone who wanted to cancel their subscription for any reason found that it was not so easy to do so. The question of how to disable a paid Zvooq subscription has flooded forums and social networks, but the administration of the service is not particularly keen to supplement and systematize reference information on its website.

    Canceling a Zvooq subscription from different operators

    On the official Zvooq website it is not so easy to find a way to disable the subscription for your operator, and some of them do not work at all (as is the case with Megafon). The instructions on the site suggest using the application, which we will discuss below.

    If you do not have the opportunity to disable the subscription through the application, then you can unsubscribe from the services for free using USSD commands from the table.

    The presence of alternative options for some operators is due to the fact that official methods may not be fully relevant, as happened, for example, with Megafon’s service cancellation mechanism. The Zvooq website recommends sending a message to the number that is responsible for managing the mobile subscription service for this operator, but nowhere does it say that to disable Zvooq you need to specify a special service code and the subscriber simply does not know where to get it.

    If the code above did not help you unsubscribe from Zvooq, then try finding a subscription in your personal account on your operator’s website or application. You can also try contacting technical support. Unfortunately, not all operators are able to cancel a subscription, so you should not take your anger out on the employees of the subscriber support call center.

    Canceling a Zvooq subscription on Android

    Many users try to disable the subscription or its automatic renewal by deleting the application, but this does not help and the funds continue to be debited from the account.

    Attention: deleting an application or account does not cancel your subscription.

    There is a simple and quick way to disable your subscription through Google Play:

    1. Launch Play Store.
    2. In the app search, type Zvooq and go to the app page.
    3. Click on the appropriate key.

    You can also open the “Subscriptions” item in the Play.Market menu, find Zvooq in the list of applications and cancel there.

    Please note that upon subsequent renewal of your subscription, automatic payment will be activated again and will be debited until you cancel again. If the service has already been paid for, then it is impossible to make a refund.

    How to Cancel Paid Zvooq Subscription on iPhone

    Canceling a subscription purchased in the App Store from an iPhone is done as follows.


    If you cancel auto-renewal, the service will be disabled at the end of the period that you have already paid for.

    Canceling a subscription on the official Zvooq website

    To disable a subscription purchased on the site, you must follow the following link (the site is only accessible from a PC).


    Another way to disable your subscription is to contact the “Your questions” topic in the official service group

    Zvooq is a music service with a large selection of songs. To install it, you need to download the program for a specific mobile phone. Like any service for listening to music, you must subscribe to this service.

    Zvooq from Tele2 is high-quality music for little money. Easy to use, makes a person's life better and easier.

    To receive this service it is enough:

    • have a mobile phone;
    • be a client of the Tele2 cellular network;
    • install the Zvooq application.

    Subscription is available free of charge and for a fee. The functionality of the service, provided free of charge, has limited capabilities to listen to music only online. The paid service provides a service for listening to music online and offline. The cost depends on the subscription location:

    • on the official website— 149 rubles;
    • when purchased in a specialized application - 169 rubles.

    Premium subscription allows you to listen to music, save it to your playlist, located on the website zvooq.com. You can connect on the operator’s website or in your personal account. The music for the Tele2 dial tone is also selected through this application. You can still easily continue to use social networks.

    Any attempt to subscribe to a music app will result in a paid subscription.

    How to unsubscribe from Zvooq on tele2

    Deleting an application through which a paid service was activated does not automatically mean a refusal to use the service. The subscription will continue to accrue even if it is not used.

    To deactivate, it is possible to use the services of a cellular network operator. This method is convenient if there is no Internet. The help desk operates 24 hours a day. A call to the operator is made using the 611 call combination. You need to prepare for the conversation in advance, since you will need the passport details of the SIM card owner. The operator will suggest the procedure for disabling services, or will do this together with the client over the phone.

    Premium - the subscription is not completely disabled if the prepaid free access has not yet expired. If the service is disconnected, the funds are not recalculated and are not returned to the client. When you reconnect, previously paid funds are canceled and you must pay for the subscription again in full.

    Removing a previously installed application is not a reason to terminate your subscription. Before installing the application, the user undergoes registration, thanks to which the information is saved, and therefore unsubscription by deleting the application will not work.

    There are 3 main ways to disable a paid service:

    • in your personal account on the mobile operator’s website;
    • Via USSD menu;
    • In your personal account of the Zvooq service.

    Every user should know how to turn off the music on the Tele2 dial tone. Just like being able to manage

    In your Tele2 personal account

    The operator allows subscribers to manage services at their own discretion. can be done from any device, at any time of the day

    To deactivate a paid premium subscription, you must go to your personal account “My Tele2”, located on the official website of the mobile operator Tele2. In your personal profile, find the “Manage Subscriptions” tab. You can find this tab in the “Tariffs and Services” section. And click the “Pause subscription” button.

    After the completed operations, you need to check what remains connected and familiarize yourself with other offers of the operator.

    Via USSD menu

    Disabling paid services via USSD commands is a convenient, fast and reliable way. The Tele2 operator provides the ability to disable unnecessary services using a single command *189#.

    After sending a USSD request, an SMS is sent to your mobile phone - a message indicating all the subscriptions currently available. The message also contains information about subscription codes and the ability to disable them. Every subscriber should understand how to remove music from the dial tone on Tele2. And users should not forget about the profitable service

    To deactivate a paid subscription, in which the subscription fee is charged every day, the command *237*0# is sent to the operator. To cancel a subscription with a monthly subscription fee, send the code *238*0#.

    In your personal account of the Zvooq service

    To be able to cancel a paid service in your personal account, you must go to the service website https://old.zvooq.com/. Log in by entering your login and password.

    In your profile, in the menu tab, you need to find the “Manage Subscription” section. In the window that opens, click on the “Pause subscription” button. The button is located on the right.

    If the subscriber still does not understand how to unsubscribe from Zvooq on Tele2, then it is better to contact mobile operators. They will help you figure it out

    Video “Free music service Zvooq”

    Subscribers who love listening to music know that downloading songs to their phone is almost pointless. New releases come out every day, and there is neither time nor memory capacity to constantly update playlists. For this task, Tele2 has developed a free Zvooq application and the “Sound for Tele2” service. It allows you to listen to music in the best quality even where there is no Internet and completely disables advertising.

    Application Description

    Sound is a music application that allows you to listen to any songs and hits online, even without the Internet. All songs are grouped by genre, artist, collection and other lists, making it easy to find your favorite tracks. The playback quality is high, and after installing the application, you can download songs directly to your phone.

    The Sound program has several main tabs:

    1. The main section is on the first page, where there are many audio recordings and playlists to create the right atmosphere.
    2. New – includes all new tracks in the Sound platform, with constant updates.
    3. Playlists – shows thematic areas of recordings by directions, headings and other parameters.

    A premium subscription allows you to use advanced functionality:

    1. without internet.
    2. No advertising.
    3. It becomes possible to rewind audio tracks.
    4. Songs in the highest quality possible.

    Terms and prices

    The sound works via the Internet, and payment is according to the current tariff. These conditions existed until 2016, now the service does not require payment throughout the country, with the exception only for the Krasnoyarsk Territory and Norilsk. The application does not work outside of your home region, regardless of the tariff plan, so you will have to use Wi-Fi.

    Tele2 subscribers can use different types of subscriptions:

    1. Teaser.
    2. Redirect.
    3. Banner.

    This is a premium account that costs 7.5 rubles per day. Including such functionality, a test period is given, which does not require a mandatory fee. Its duration is 30 days and is issued only once. During this time, Tele2 subscribers will be able to explore the possibilities and understand whether the application is needed in the future. When connecting via *626# code, test mode is provided only for a week.

    How to disable premium subscription Sound

    Activation of Sound for Tele2 is carried out after installing the application or by logging into the site’s website, where you can register and manage subscriptions. The connection algorithm is as follows:

    1. The application is downloaded to the smartphone, and the mobile number is indicated in the required column.
    2. Press the “Test premium features” button.
    3. Enter the code in the required field, which is sent via SMS.

    After all the manipulations have been completed, a notification is sent with information about active subscriptions and conditions. By indicating the verification code, the user confirms that he is familiar with the Sound rules.

    To turn off Sound, you need to go into the application and click on the button to turn off the service. If the premium package is activated, then the following requests are used:

    1. Removing a subscription with a daily subscription fee - *237*0#.
    2. Deactivation of a subscription with monthly payment – ​​*238*0#.

    Other shutdown options include:

    1. Call the support operator at 611 and ask him to remove the Sound. To disconnect remotely, you must provide your passport details.
    2. Go to your personal account on the website or mobile application. Go to the section for managing subscriptions and click the “Tariffs and Services” button. In the open menu, select suspend subscription.
    3. Go to the Sound website, log in to the system and go to the subscription management section. In the open window, select suspension of subscriptions.
    4. Personally contact the managers of the Tele2 communication salon, who will perform the disconnection after providing the documents.

    By deactivating the premium package, access to the service continues as long as the paid period lasts; funds are not refunded.

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