How to reboot Sony Xperia z1 if frozen. What to do if your Sony phone is frozen. When is it appropriate to Hard Reset a Sony Xperia smartphone?

So, your Sony Xperia z1, z3, z2, m4, s2305, m4, m2, or other Sony phone hangs on the splash screen or logo when turned on and does not turn off - it does not respond to anything.

The first thing to do in this case is to reboot. Of course, it won’t work the traditional way - you need to turn it off forcibly.

To do this, simultaneously press Power + Volume Up (for 15 seconds). It is very good if subsequent switching on will lead to normal operation of the device.

But the situation may, if not immediately, then very soon, repeat itself - the phone will go into a stupor and you might even hit your head.

There is little pleasant, but there are ways to correct such turns in the fate of Sony Xperia, but first you need to give the correct diagnosis to the frozen phone.

In general, there are four main ones: lack of memory, conflicting applications, buggy firmware, problem with the touch screen (does not respond to buttons).

What to do if your Sony phone freezes due to conflicting applications

Downloaded applications may affect the stable operation of the device and may cause it to freeze. To check whether downloaded applications are causing problems, use Safe Mode.

In safe mode, it will launch exclusively with pre-installed software and applications.

If Safe Mode doesn't freeze, it means you've probably downloaded one or more apps that are interfering with your device.

You can delete the recently used app and restart your phone. To enable Safe Mode, wait until the Xperia™ logo disappears.

If this method does not work, then try another way. Tap Power Off and hold your finger on Power Off.

You will be transferred to the entrance to safe mode - confirm “OK”. Note: To exit Safe Mode, reboot your device again.

What to do if your Sony phone freezes due to a software glitch

The Sony Xperia Z is one of the best phones on the market, but it turns out that Sony's flagship is causing a lot of problems for some users.

One of them is “Sudden Death”. The phone suddenly freezes or turns off and only a hard reset, or a combination of the power button + volume up, helped.

At the moment, a corresponding update has already been released that solves this problem.

What to do if a Sony phone with a non-removable battery freezes

On many Sony Xperia devices, the batteries are non-removable, but the Japanese foresaw this twist and added a physical button to initiate a hard reset.

It is usually located under the SIM card slot cover. Therefore, if your Sony Xperia z1, z3, z2, m4, s2305, m4, m2, or another is frozen, remove the cap.

Using a thin, but not sharp, object, press and hold the OFF button. Next, when the device vibrates (usually three times), release the button.

If this does not produce results, then press the OFF button under the plug and hold it for 2 minutes, despite the vibrations.

CONCLUSION: of course, it is impossible to foresee or describe everything. If all else fails, you can reflash the phone via FlashTool.

There is also an excellent program for the computer - PC Companion. For Sony Xperia owners it is not only recommended, but sometimes simply irreplaceable.

The last option is to contact the service center. I know that I don’t want to, but if there is a problem with the hardware, then there is simply no other way out. Good luck.

In some Sony Xperia models, the battery cannot be removed manually by physically rebooting the smartphone, but the possibility of such a reboot remains. Manufacturers have introduced a button to physically reboot the smartphone. It can most often be found under the protective panel of the SIM card connector. In some models, this button is located under the back cover of the smartphone. Both buttons are shown in the pictures below.

First way to reboot

1. Open the protective panel of the SIM card connector.
2. Take a thin, but not very sharp object (for example, a ballpoint pen) and press the button, as shown in the first picture.

Do not use needles or scissors to perform this operation, as you may damage the button and end up with a Sony repair!

1. Keep pressing the button until the phone vibrates three times. This indicates that the phone has been successfully turned off.
2. We turn on the smartphone in the usual way.

Second way to reboot

Use this method only if the previous one did not work for some reason.

1. Similarly, press the button under the protective panel of the SIM card with a thin object.
2. Hold the button for 2 minutes. The phone will vibrate, but don't stop pressing it.
3. Start charging your phone. After some time, the battery charge icon will appear on the screen.
4. When you see this icon, feel free to turn on your smartphone in the usual way.

Third way to reboot

There are so-called hot keys that help make certain operations easier. Some key combinations will help you restart your smartphone.

1. Press the power button and the Volume Up button at the same time.
2. Hold for about 10-15 seconds.
3. The smartphone should vibrate three times.
4. Immediately after the phone's display goes out, you can turn on the device as usual.

In these simple ways you can reboot your Xperia smartphone, including popular models such as: Sony Xperia c2305, Z, Z1, Z3, Z3 comapct and others.

Now let's look at the reasons why a Sony phone freezes periodically or constantly. This also includes getting stuck on the logo while the phone is loading.

Let's clarify. The causes of freezing are divided into software and hardware. Some software reasons can be resolved on your own, but it is still better to seek professional help from a service center. We are not responsible for your actions.

Our service center repairs Sony phones for various types of breakdowns, including freezes. We service all models.

Reasons why Sony phone freezes

There are quite a few reasons why Sony phones glitch and freeze, and often the problem manifests itself due to a combination of the following reasons:

• Problems with the phone software - incorrect firmware or failure of some programs.
• Outdated firmware version.
• During the Android update, there was not enough charge and the update process was interrupted, which led to errors in operation.
• Joint conflict of installed applications.
• The amount of available RAM and permanent memory is too small. Cleaning will help.
• The flash memory module is damaged.
• If your Sony Xperia freezes when using an application and it is installed on the memory card, then the problem is probably in the memory card itself.
• Mechanical damage to phone elements as a result of an impact or fall. Diagnostics are needed to accurately identify the damaged module.
• Consequences of moisture or exposure to low/high temperatures.

Cases when a Sony phone freezes on the splash screen or when turning on most often indicates firmware corruption or errors during firmware update. In this case, software services from a service center will be required.

The instructions below will be devoted to ways to do a Hard Reset Sony Xperia. There are several options that are guaranteed to work. In itself, Hard Reset Sony Xperia is a complete reset of the system settings to the factory state, which also involves completely clearing the files in the system, that is, the user’s personal data: photos, music, etc. At the same time, everything on the SD memory card will remain in place, so it is not necessary to remove it even if you want to save information on it. Often, by this action, users mean a hard reboot, wipe data, factory reset, but all these concepts imply only one action - rebooting the system with a complete rollback of all settings to the stock state.

When is it appropriate to Hard Reset a Sony Xperia smartphone?

There are a number of certain cases when you cannot do without a hard reset. It is recommended to perform an overload with a rollback in the following situations:

1. The phone is malfunctioning and there is a suspicion that there are viruses in the system.
2. If you need to roll back the settings to stock for any other reason.
3. The phone's memory is completely full, and because of this it slows down so much that there is no desire to bother with cleaning it manually.
4. You are planning to sell or give away your smartphone, which is full of personal information. In this case, you don’t need to delete everything manually; it’s easier to do a Hard Reset Sony Xperia.
5. When the login password was forgotten. A complete reboot will create a new one.

Remember that when you Hard Reset your Sony Xperia smartphone, photos and other data will be deleted from the memory, so if possible, make a backup of the system and files. This will save contacts and other files. Well, now there are several ways.

First way

The easiest and most efficient way to do a hard reset is to use the smartphone menu. Go to the "Settings" - "Backup and reset" section. There will be a “Master reset” subsection, where you can choose the option to delete or save data in memory. If the system slows down due to full memory, then it is better to reset and delete files. Therefore, check the box and click on “Reset settings”.

Second way

To do this, you need to use the service menu. It is activated by dialing *#*#7378423#*#*. After typing these characters, access to a menu will open where you need to select the “Customization Settings” section and click on the “Reset customization and reboot” button.

After this, the settings will be reset, the files will be deleted, and the phone will reboot and turn on with stock parameters.

Third way

It is for those who have a computer at hand with the PC Companion program installed. This program is a universal tool for different phones, which allows you to restore, update, create a backup copy of files, Hard Reset Sony Xperia, etc. We connect the phone to the computer and in the PC Companion program select the sections “Support Zone - Software Update - Phone Restore”. After this, read the text that is displayed on the screen, and click “Accept” and “Continue”. After some time, the phone will turn off and reboot, turning on with a new update and with stock settings.

It is worth noting that the phone may freeze, so you will need to restart it using the button under the flap (it is located near the SIM card slot).

If all else fails, you can Hard Reset Sony Xperia by pressing and holding the power button and the volume up (or volume down) key. However, it was noticed that this method does not work on new versions of the software. In any case, the proposed methods are enough to perform a complete reboot and reset the settings to stock, deleting all files in the phone’s memory.

The reboot and reset process itself is simple and will take you a couple of minutes. If you are not sure about the need for this procedure, but you have a feeling that it will help solve the problem with the brakes, then just in case, make a backup copy of your data.

While using a smartphone, various system malfunctions may occur, and the user is faced with the fact that his Sony Xperia is frozen and does not respond to any actions, including the physical power button. Sometimes the cause of freezing can be technical malfunctions or problems with the microSD memory card. In this instruction we will tell you how to restart your Sony Xperia if it is frozen.

Due to the fact that the batteries in modern Xperia models are non-removable, you cannot do a physical reset, but the Japanese have provided for this possibility and integrated a small physical hard reset button into each model! In most tablets and smartphones, it is located under the SIM card slot cover or under a removable cover (budget models) labeled “OFF”.

To reboot Sony Experia, do the following:

1. Open the plug
2. Using a pen or other thin, but not sharp, object, press and hold the OFF button. Refrain from using needles or similar sharp objects!
3. After the device vibrates several times (usually three vibrations), you can release the button. You will see that the device has turned off.
4. We launch the smartphone.

There is another option for a two-minute forced restart, which must be performed if the process described above does not produce results. Its essence is similar:

1. Find the OFF button under the plug and press it with the handle.
2. We hold the button for 120 seconds, not paying attention to the vibrations, and after this time we release it.
3. Connect your smartphone to the charger and charge it until the charging indicator appears on the screen.
4. You can turn on your smartphone.