How to dial a mobile number correctly. How to dial an extension number from a mobile phone. Callback function

The more effectively communication is organized between team members and the company’s clients, the more effective their activities will be. Extra minutes “on the line” are an unaffordable luxury. An extension (aka internal) number allows you to determine with whom exactly the caller should communicate BEFORE the call signal sounds in one of the departments. This feature saves time on both sides.

What is it?

An extension number is a special code assigned to a telephone line or company division. It has two components:

• leading telephone number of the enterprise;
• additional, connecting the subscriber to a specific department or personally to an employee.

The extension number consists of four digits. The first two represent the department number in the forwarding list, and the second two represent the employee's personal identifier.

From the point of view of digital telephony, an additional number is a forwarding point in. A similar function can be performed by an employee’s mobile phone, a communicator program on his PC or tablet, a Skype account or a city network number.

One for all and all for one

An extension number works as follows: an incoming call is received at a single “main” number for all employees. The subscriber introduces the robot PBX to his range of interests, and the program redirects the call to where it is needed. As a result, the incoming number is one for all clients, and all company employees are at its service. You just need to press the right combination of buttons.

You can forward an incoming call to a specific employee in two ways. The first is a regular transfer: the operator receives the call and either resolves the subscriber’s issue himself or switches it to a competent specialist. Such translation is a common practice in call centers and technical support services.

If incoming calls concern a very wide range of issues, translation with consultation is used. In this case, the employee who receives the call first dials the extension number of his colleague and discusses the situation with him. This type of translation is often used by secretaries.

Once! And you're done

How to dial an extension number? First you need to enter the digits of the main number, then wait until a pleasant voice asks you to switch the phone to tone mode. Let's upset those who have a vintage rotary telephone perched on their desk - it won't work. Only buttons for a landline, cell phone, tablet, computer (if you use IP telephony). On wired devices there is a special switch that allows you to switch the phone to tone mode, and for a wireless device this can be done through the menu.

What should you do if you need to dial an extension number from a cellular device? The algorithm is as follows:

• Call the main number.
• Listen to the answering machine message to the end.
• Without switching to tone mode, dial an additional number.

Sometimes the connection does not work correctly. In this case, there is no need to return to the beginning of the algorithm and listen to the answering machine again. It is better to ask the employee with whom the PBX connected you to transfer the call to his colleague.

Two! And you're done

A detailed list of departments (or areas of activity) of the organization will be announced. Interested in the range and price? Marketers for you. Problems with documents - the legal department is in touch. Questions of a financial nature? The accounting department also has a telephone. Listen carefully to the information and press the appropriate button.

Do you have a specific extension phone number at your disposal (indicated on a business card, in an e-mail, personally by the employee with whom you want to communicate)? You don’t have to listen to the cute answering machine girl. Dial confidently (if you are sure that your phone is in tone mode).

Now it's definitely ready!

The explanation took longer than the call itself. In practice, just 30-50 seconds after registering an incoming call, your call will be redirected to where you need it. Believe me, this is much faster than in the good old era of analogue communications, calling the reception desk for hours to get the same information from a twitchy and not always polite secretary. An extension actually saves time.

Do you want it for yourself?

We got inspired and decided to optimize our own business, wondering how to add an extension number? Step-by-step instructions:

1. First, decide on a provider. The “familiar” number is no longer an argument - you can keep it by changing the operator and even the type of communication service. Both landline and mobile are easily forwarded to the number that you need (and is profitable). We advise you to choose a provider that offers some internal numbers as part of the basic set of services. Assess your business needs and make the best decision.
2. Leave a request on the website or at the office of the selected operator. They will help you connect and set up communications in a new way as soon as possible.
3. Enjoy the features and benefits of an additional dialer. Before you know it, the benefits from the decision made will begin to jingle in the financial statements.

You can figure out how to best use an extension number without any hints. No one knows the structure of your own company better than you. Determine the load on departments and select the numbers assigned to them. The technical support service will help do the rest.

Why is this necessary?

What does an extension number mean in practice? First of all, the status of the organization, its desire to organize its activities as conveniently as possible for business partners, to protect its time and theirs. But the listed advantages are not the only ones.

“Cloud” PBX with the “extension number” function allows you to create a virtual office in a way that is optimal for business. The director may be abroad in negotiations with suppliers. The head of the sales department will go on an inspection to a remote branch. Chief engineer - getting lost in the production workshops. But all of them - like the secretary, the ordinary manager, and the programmer who did not leave the office - are constantly in touch with each other, with other employees and clients. At any moment they can discuss work issues as if they were located in adjacent offices.

A virtual office entails reduced company costs (for rent, office equipment, communication equipment, etc.) and flexible work processes. Each employee can have as many additional numbers as necessary to best perform their job duties - a “cloud” PBX allows you to do this. This means that the number of processed incoming calls is approaching 100%.

Reasonable savings on the one hand and a constant influx of customers on the other provide a stable increase in the company's profits. Thus, an extension number is an effective business tool that allows you to achieve not only tactical, but also strategic advantage in your market niche./p>

Instructions

Make sure your mobile phone number is in front of your eyes. Otherwise, if you make long pauses when dialing a number, remembering this or that digit, this may be interpreted by the telephone exchange as entering an area code. Thus, you risk making a call to another phone number of a subscriber you do not know.

Keep in mind that the main feature of calling from is dialing the first digit of the number. In this case, instead of “+7”, dial “8”. The prefix "+7" is the telephone code for Russia. The city PBX, which routes all telephone calls that are made from , assumes by default that calls are made within local subscribers. 8 is a number indicating that you need access to long-distance communications. In addition, this symbol is used if you need to carry out a number.

Dial eight and wait for the dial tone. Next, dial the remaining numbers in the same way as you would dial them on a mobile phone. First enter the operator code (Megafon, Beeline, MTS, etc.), consisting of three digits (928, 903, 918, etc.), then the remaining seven digits of the called subscriber number.

The complete sequence (dialing diagram) is as follows: 8 (beep) *** (operator code) ******* (direct number).

If you need to make a call to a mobile number belonging to an operator in another country, proceed as follows. Dial the number “8”, then dial “10” to indicate that you are making an international call. Then indicate the country code to which you are calling (you can find it on the relevant Internet resources or in the help desk). Next, in the same way as within your home network, dial the operator code and phone number. For example, in order to call Ukraine, you need to dial “8” (beep) “10” (long-distance call designation) “380” (Ukraine code) *** (operator code) ******* (telephone number subscriber).

Video on the topic

Please note

Forwarding calls from your home (or work) landline phone to your mobile phone. It is often necessary that calls received on a home device be forwarded to a mobile phone. It’s not uncommon that you can’t sit at work, and you don’t want to miss landline phone calls. This problem is solved by a “redirector device”. Now they will “get” you everywhere!

Useful advice

Call via Callback access number from a landline phone. The callback service allows you to significantly save on outgoing calls. The mechanism of this technology is that the subscriber’s outgoing call is dropped, and instead an incoming call is received, which, as we know, is either much cheaper or is not charged at all in most networks in the world. make calls to mobile and landline numbers, as well as to Skype, ICQ, MSN, Yahoo!, Gtalk, E1tele.com subscribers

Sources:

• Telephone codes of countries around the world
• landline phone call

Most private firms and companies use extension numbers that allow you to connect to specific departments or specific employees. From the article you will learn how extension numbers work, as well as how to dial extension numbers on a mobile phone.

What is an extension number

Companies and private firms often list one or more telephone numbers. Usually this is only a mobile number or, in addition, a landline number. Or 2-3 mobile numbers of different mobile operators. When you call the specified number, the operator will pick up the phone or an answering machine will start asking you to select the appropriate menu item. The selected digit is the extension number.

Another example is when a live operator switches you to another specialist. At the other end of the line, a specific number is entered, after which the switch to another specialist occurs. In this case, the number dialed by the operator is also called an extension. If you enter an extension number in advance, then when you call, you will be automatically redirected to a specific employee or department, bypassing a live operator or answering machine.

How to dial an extension number

To dial an extension number, you need to know the exact combination of numbers and the dialing order. The dialing procedure should be understood as the use of “pause” or “waiting”.

A pause is set when, after dialing, you need to immediately enter an extension number. The pause symbol is indicated by a comma – “,”. So in the combination “55555.123” on the left side the phone number is 55555, and on the right side the extension number is 123.

Waiting is indicated by a semicolon ";". The wait function is used when you need to wait for the answering machine to finish talking before pressing an extension digit.

Procedure for adding pause and wait:

Open the dialer app.

Enter your phone number.

Click on the button in the form of three dots to open the hidden menu.

From the context menu, select “Add pause (2 seconds)” or “Add wait.”

After the sign, enter the extension number.

Very often, in order to reach the right person in the office, you need to dial a specific extension number. Such a system simplifies the work of secretaries or operators who are involved in the redistribution of office calls, and also reduces the time spent waiting for a transfer to the required subscriber. The presence of a system with extension numbers confirms the seriousness of the business and the status of the company.

A PBX system with extension numbers is the best global practice in telephone communications for businesses of any size, which allows you to connect together a huge number of employees of one company, even those located in different cities, and at the same time occupy only a few telephone lines. And dialing an extension number is a convenient way to get to the desired recipient without unnecessary delays.

The progress of iOS does not stand still and never ceases to amaze us with its simplicity and ease of use. More and more new features are constantly appearing that make using Apple phones quick and easy.

In this article we will talk about a very simple and convenient feature that will allow us not to waste extra time calling numbers that use the extension system.

What is an extension number?

For example, when calling a company or organization, every second person is faced with a situation where it is necessary to transfer to an extension number in a certain department and connect with the person you need.

You need to switch to the number pad, listen to all the advertisements, select the number you need, which takes time.

But are there really easier ways that don’t require so much time, allowing us to immediately get through to the department we need?

Of course there is, just few people know about it.

Not every iPhone user knows that their phone has the ability to call an extension number.

Below we will describe in detail how to call an extension number from an iPhone.

How to call an extension number from a mobile phone?

For example, you call a company and want to talk to the sales department. You know both the main telephone number of this company and the fact that to contact the sales department you will be asked to enter the number 2.

To bypass all the advertising messages and lengthy instructions that all conversations in this company are recorded, simply dial the main number of this company, and then press the asterisk on the numeric keypad for a few seconds. After this, the asterisk will turn into a comma.

After the decimal point, enter the number 2, i.e. the sales department of the company we need. Call.

You can put as many commas as the number of extensions you need to enter. The comma is the so-called pause after each number. This technique will help you save time when calling.

In addition to the “pause”, there is also the “waiting” technique.

Extension standby

If the extension number cannot be entered without listening to the end of the computer conversation, the “waiting” technique will display the extension number until you give the command to enter it.