How to call the Tele2 hotline
Operator support lines can get so busy that while you wait, you can build a house, raise a son, and plant a tree. To make the wait less long, this article contains 5 ways to get to the hotline. You will learn how to make sure that they call you back, all support service numbers, as well as ways to contact by Email and using the Vkontakte social network.
611 - single support number
To make a mobile call, dial the free number 611 and press the call key. An answering machine is waiting for you, who will want to say 5 menu items. Press 0 in advance if you do not want to listen to them to the end - you will be connected to a specialist. From city phones, you should call 88005550611. By the way, the operator provides a receipt.
Important. If you call not to find out details about tariffs and services, but to perform some operations on the number, you will be asked for passport data. Prepare the information so as not to repeat this excerpt from the conversation with the operator:
- Tell me, to whom is the number registered?
“Hmm, that’s a tough philosophical question. I will find an answer to it and call back later.
But since the single line is often overloaded, Tele2 has introduced separate numbers for specific regions, regions and districts so that you can get through faster. For example, the number for KhMAO is 83462700611, for Moscow it is 74959797611. You can see them all at this address: ru.tele2.ru/regions/list/. You pay for the call as much as it should be according to the tariff.
How to ask your question on the social network "Vkontakte"
Tele2 has excellent communication with customers - in the vk.com/tele2 group ("Tele2 Russia"), the company's specialists often answer a question within an hour. Go to the "Discussions" section, select the topic you need (usually users use either "Question to Tele2 representatives" or "Technical support for subscribers", depending on the question).
In the subject line, describe your question in detail and address it to a company representative so that he notices it faster. When they answer you, it will be displayed in the list of Vkontakte notifications.
Interesting. Although the operators are ready to answer any of your questions, you should not distract them from business in this way:
“I’m playing Who Wants to Be a Millionaire on my mobile phone. Help, please: what was the name of the wife of Emperor Nero: Sabina or Cleopatra? This happens in the life of technical support too. Perhaps you cannot get through because of such a “joker”.
How to ask your question by email
Write to one of the following addresses:
In addition, the Tele2 website has a section with feedback - "Emergency Subscriber". By writing to support through a special form, you will receive a response within 24 hours.
How to make the operator call himself
Go to ru.tele2.ru (you need to click "Login" in the upper right corner). The action plan is:
- enter your number;
- wait for a notification on the phone screen, enter the required value;
- once in your personal account, hover over the "Help and Support" section;
- notice the pop-up subsection "Feedback" and click on it;
- fill in the required fields and click "Next".
In the same section, you can quickly go to the "Quick Subscriber", which was mentioned above, and communicate with the operator online.
Attention. Be sure to include your contact phone number in the appropriate box. You will be called back within 24 hours. Moreover, it does not matter whether you ask to call Tele2 or the numbers of other operators - you will be contacted in any case.
How to call support from another operator or while roaming
The telephone number for communication with the operator in the roaming zone is 79515200611. The call is free of charge.
If you want to call the hotline from the SIM card of MTS, Beeline or another operator, dial 88005550611. There is no charge for the call.