How to make free details on mts

Each subscriber of the operators has the right to receive, upon request, complete information about calls and messages coming to the mobile phone. Detailing of MTS calls is free of charge for all users of the company.

It is necessary in case of accidental or intentional deletion of data of incoming and outgoing calls and messages, suspicion of fraudulent activities, or to clarify the movement of funds on the account.

There are three options for how you can get details on the movement of funds on a subscriber account and other information:

Personally visit the MTS office. To do this, you need to call the operator's hotline and clarify where there are servicing branches in your city. After working hours, come to the desired address, and, presenting an identity card, receive a printout. Additionally, you may be asked when the calls were last made and which numbers were called;
Use the MTS Personal Account in order to get the details. This option is simpler. There is no need to go anywhere and waste your time. You just need to go to the official website of MTS or to the specialized application "My MTS" and perform certain actions according to the instructions, which we will consider below;
Call the Hot Line of the mobile operator 0890 and call, or 8 (800) 250-08-90 and clarify urgent information. Of course, such actions will not provide reliable data on all transactions performed, but will allow at least some of them to be clarified. For example, recent transactions and caller numbers.

Report in the Personal Account

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Having access to the network, detailing calls on the MTS website via the Internet makes it possible to independently check the financial report.

This option, in comparison with those listed earlier, has many advantages. No need to stand in line, explain to the operators why you need it, show documents once again.

Step-by-step instructions on how to detail MTS calls through your Personal Account:

To get started, you must go to the official website of MTS, to your personal account, and select from the menu: call details, to do this, follow the link ihelper.mts.ru
The entrance is completely controlled by a unique system - the Internet Assistant. To log in to the site, you must enter your phone number and password. The printout will be made only by the number through which you were able to enter the Cabinet. To register, you need to follow the appropriate link: "Register" and fill in the required fields in the form. If even after these manipulations registration or login fails, contact the online chat operator and describe your problem;
A forgotten password can be retrieved by clicking on the link of the same name under the authorization form. After that, an SMS with updated time data will be sent to your number;
If everything is done correctly, then you will be taken to the MTS Personal Account. The system provides its users with a wide range of services, which are described in detail in each section of the Cabinet. The one you need has the appropriate name: “Details of MTS calls”;
Now you need to decide on the date range of the report. Like many financial systems, mobile operators store data on calls, funds and messages only for six months. If you need to detail calls to MTS for a longer period, you will not be able to do this via the Internet. You will have to personally go to the office;

According to the instructions, select the desired range, as an example, take three months. During this period, you will have a table with dates, traffic and financial data. For more convenient use of information or printouts, you can send the table to a personal mailbox;

The MTS functionality allows its users to download the report in different formats, including XLS and HTML. Just choose the right one according to your needs. Clarification: XLS is a standard extension for the Microsoft Office package, in turn, HTML is convenient to send in messages. For printing, we recommend working with the Excel format, and for urgent use of HTML (such a document can be opened in any browser without using additional programs);

The file downloaded from the mail can be used for your own purposes. On this, the detailing of calls and SMS is considered complete.

Other types of details

In the case when urgent information about incoming, outgoing calls, messages, as well as the movement of funds on the account is required, express detailing may be required.

This is a special service that is provided only when you enter the command - *152*1# and call.

As a report, a text message will be sent to the phone indicating the activities within two days. The main condition is that data will be received only for the last 5 calls. If no actions were taken during the specified period, then the message will contain a note that you have not used paid services.

Similarly, MTS users also have the option of detailing for prepayment. Such a service may be needed by subscribers who prefer a non-cash form of account replenishment and people who carefully make up their family budget. It's free.

How much is the financial statement of a mobile operator

By going to the MTS Personal Account in the section: “Call details”, you should see a warning that the cost of the report depends on the tariff plan. In addition, the form of the report affects the price. If an email is sent to the post office, the service is free. But if you need to send a document with a printout, a “wet” seal and signatures, then this will be estimated at an amount of $5 or more.

In addition, MTS provides a service for regular monitoring of traffic, account funds, call data and their number. To do this, the monthly detailed account of the billing period is activated, and after its expiration, all information is automatically sent to e-mail or a physical address. The price of the service ranges from $1 for individuals and $4 for legal entities. In order to find out how much the service costs for contract subscribers, contact the Hotline.

Now you know how the calls are detailed, and if you have any questions, you can call the operator who will clarify all the necessary information.