• Which network does the mobile number belong to? Where is the mobile number registered?

    Structure of an international subscriber number. His: Ks-ABC-abx1-x5. The maximum length of an international number is limited to 15 characters. The first three digits (Ks) indicate the country code. The maximum code length is three digits. The length and structure of the national number is assigned by the communications administration of the country itself. For example, the code for Japan is 081, China – 086, Russia – 7 (007), Ukraine – 380.

    Taking into account the current regulations, for Russian subscribers the national number has a ten-digit format with the formula: DEF-avx1x2x3x4x5 or ABC-avx1x2x3x4x5, where avx1x2x3x4x5 is the zone number. For those residents cities, which have seven digits, the last characters and numbers – abx1 – x5 – is internal, for example: 953-9856.

    Communications throughout the country are divided into zones (geographical and non-geographical). Each zone is assigned its own code, thanks to which you can determine where the call was made from. The first 3 digits are considered to be the area code ABC (geographical area) and DEF (non-geographical area). With numbering of geographical zones. For example, the code for Moscow is 095, St. Petersburg is 812. A number of regions have additional codes, for example, Moscow - 499, Moskovskaya - 498. A non-geographical numbering zone (DEF code) helps organize a single whole number space for corporate networks that operate on territory of the entire country or only a number of federal subjects. DEF codes are called federal codes.

    To determine which region a particular code belongs to, go to the Rostelecom website and enter the full subscriber number or just the telephone code into the search engine. The system also works in reverse mode: you can enter the name of the city (region), and you will be offered all the codes assigned to this subject.

    For some time, telephone phones were produced en masse to determine by phone, use its printed edition. Often, on the endpapers of modern diaries, a list of codes for the largest cities. You can also use them.

    Please note

    It is useful to know that telephone communications in the Russian Federation use 2 numbering plans - closed and open.

    The open plan is designed for local calls (3-7 digit numbers). The closed plan is designed for long-distance and intra-area calls, but it can also be used for local calling. To make a call within your city network, you need to dial the subscriber's city number (3-7 characters).

    If you need to make a long distance call, dial 8 then, and then.

    If you need to call another country, dial 8-10, then the country code, the area code in the country, then the city code in the area and the telephone number of your subscriber.

    In small towns, villages and villages, 3-4-digit telephone numbers are used. To make a call to such a number, you need to know the intra-district prefix code and the code of the district center.

    Sources:

    • city ​​telephone numbers

    The distribution of mobile phone numbers is carried out by mobile operators and government communications services. As a result of this, we can observe a relatively clear division of room ownership. Is it possible to find out where a mobile phone number is registered (city or region)? Such information is not particularly secret, so it is available in the public domain.

    Online databases

    Numerous online databases that list the distribution of numbers among various operators will help you find out the region by mobile number. Such databases can be found in any search engine - just ask the appropriate query. Once on one of the sites, you need to enter a phone number or part of it, click on the search button and wait for the results. Some services provide the following information:

    • Full range of addresses;
    • Region name;
    • Operator name.

    We recommend using those services where it is enough to indicate the first digits of the number. This is due to the fact that by entering a valid phone number into the form, there is a risk of ending up in spam databases - the phone may be overwhelmed by a wave of spam. Some readers may argue - why use databases if you can determine the identity of the number using the federal code? To some extent this is true, but numbers with the federal code +7-921 (MegaFon) are found not only in St. Petersburg, but also in other regions of the North-Western region. The same applies to the south of Russia - here numbers with the federal code +7-928 (MegaFon) are found in the Rostov region, in the Krasnodar Territory, as well as in the Stavropol region.

    Also, in some regions there are little-known federal codes, for example, in the Krasnodar Territory, some MegaFon numbers begin with the numbers +7-938 or +7-929 - such codes are rare and their identity raises certain questions.

    As for an operator like Beeline, there is serious confusion with the ownership of numbers. Thus, a number with the federal code +7-961 can be found anywhere in Russia:

    • +7-961-565 – this is the Kirov region;
    • +7-961-234 – this is the Altai Territory;
    • +7-961-335 – this is the Republic of Mari El;
    • +7-961-881 – this is the Omsk region.

    The same applies to the Tele2 operator, whose numbers with the same prefixes are found throughout Russian territory.

    Search through contact centers

    You can also find out where your mobile phone number is registered through your operator’s contact center. Call the appropriate number and ask the consultant to provide information about the requested number. No one will give you complete data, but he will be able to tell you which region you will go to by typing the specified numbers. Consultants at mobile operator service offices will provide similar information.

    Other search methods

    In order to find out where a mobile phone number is registered, we can use one of the IP telephony services. For example, by visiting the “Personal Account” of the IP operator Comtube, we will see a form for making a call. After dialing a number, the region of the dialed number will be indicated here. At the same time, you can make an inexpensive call here.

    This method is good because it provides high accuracy in determining the region of a number, since operators always have up-to-date data on the distribution of numbers.

    Another way is to install an application on your smartphone that will track phone numbers and display complete information on them. Dialing programs already installed on some phones work in a similar way, indicating the regional affiliation of the numbers.

    Subtleties of search

    Many readers have already noticed that we are talking exclusively about the regional affiliation of numbers. Is it possible to find out in which city a mobile phone number is registered? Unfortunately, this information is classified - only mobile operators know about it. Also, a number can be purchased in one city in the region and used in another. That's why the maximum limit of accuracy is the name of the region.

    You also need to take into account that many geographic databases of numbers on the Internet contain outdated information. To clarify the information, try searching several databases at once. The vast majority of databases provide information for free, since there is nothing secret in this information.

    "! I advise everyone to send my article today to their notes, because it can be useful to absolutely everyone at any time. At least for me, even over the last year, I needed to find out several times where the mobile number of the person who called me was registered.

    And so that you don’t have to run around the Internet looking for the free and convenient service you need, I have placed the verification form directly on my website.

    Find out where the mobile number is registered

    So, in order to find out where your mobile number is registered for free and without registration, you just need to enter this number in the box below and click “search”.

    In the same window you will receive search results - the mobile operator that services this mobile phone number and the region where this mobile number is registered.

    As you can see, everything is extremely simple and convenient.

    I decided to write this article for you because the number of scammers who want to profit from us through the use of mobile communications is increasing every day. And they come up with everything they can to extract money from gullible citizens. Particular activity is observed from the Novosibirsk region. But they were, so to speak, the founders of this type of fraud, and now this infection is actively spreading everywhere.

    What do most of us do when we see a missed call on our mobile phone? Of course he calls back. What if this is something important? This is what scammers take advantage of. You will call this unknown number and they will receive all the funds from your mobile account. Their imagination works well, and every day they come up with more and more tricks.

    Today I once again received a message asking me to call back to such and such a number. As always, I went to search the Internet to first find out where this mobile number was registered. On the fifth attempt, I attacked a normal site where it was quite convenient to do this, checked - the result: nothing was found for this request and such a number does not exist in the database. Everything is clear - they are camouflaging! Naturally, I didn’t call back. But there is another result - an operator and a specific area are found. But if nothing connects me with this area, then, naturally, I will not call back.

    You could, of course, simply ignore this message. But once we already had a funny incident when, due to a misunderstanding, at first my son thought that scammers were calling him (we are scientists, after all!), and did not talk. Arriving home and looking at where the mobile number from which they called him was registered, he discovered that this was the region (a specific area was indicated) where we had relatives who came to visit their parents for a few days. I had to call them back and explain why they were treated so unfriendly. This is how, thanks to this service, this misunderstanding was quickly resolved.

    In general, you already understand that there are different cases when you need to find out where a mobile number is registered. Therefore, this service will certainly not be superfluous. Take note and use it!

    And don't forget to look at. There you will find other useful tips, delicious recipes and generally a lot of interesting things, even ( Look! You may have never seen anything like this!).

    ● How to make soap from soap remnants

    We all use soap. How could it be otherwise? And every time the next piece of soap leaves a small remnant, which is no longer convenient to hold in your hands. What are you doing...

    Instructions

    So, to determine the operator, use several options. The easiest option is to call your operator's help desk and ask them to help you. In theory, employees of a certain company should know which codes correspond to which telecom operators.

    In addition, the rapid development of Internet business also entails the use of cellular communications. In this case, there is a need to ensure the most effective interaction with customers, and, as a result, to select the most optimal tariff from a particular mobile operator.

    So, to determine the operator, use several options. The easiest option is to call your operator's help desk and ask them to help you. Theoretically, employees of a certain company - a mobile operator - should know which codes correspond to which telecom operators.

    On such resources you can search by, directly, mobile communication standard, region, etc. Just use all the information you have to get the most complete and reliable result.

    From there, little remains to be done. Just visit the website of a particular mobile operator and study its tariffs and offers. Sometimes it can be smart to choose several to ensure your company is running as efficiently as possible.

    If you want to determine the operator for personal purposes, go to simpler Internet resources, enter a three-digit prefix known to you and get an answer - which mobile operator it is. Computer technology allows you to do this quickly and without unnecessary keystrokes on your mobile phone.

    Sources:

    • Code 963 of which operator » » code 642 OK, new side of the game
    • Code 925 and 916 which cellular operator uses them?

    Sometimes it is necessary to determine the subscriber's region by his cell phone number. As a rule, such information can be obtained from open databases available on the Internet. However, it is usually the region that can be found out, since more detailed information is not made publicly available.

    You will need

    • - Internet access.

    Instructions

    Open a web browser on your computer and enter the following address into it: http://www.numberingplans.com/. In the left corner, select the Number analysis tools menu item, after which a list of available actions with a specific phone number will appear on your screen. Among them, select the second item - Analysis of IMSI numbers.

    Enter the phone number in international format in the appropriate form, press the Enter button and wait for the results to display. Please note that in this case, the number is entered according to the example below. If you are entering a Russian subscriber's number, do not use eight, but write +7 instead, otherwise the number may simply not be recognized by the system.

    View information about the owner of the SIM card - in the lower right corner the region in which the number was registered, as well as the name of the operator and other parameters will be indicated. You can also use this site for other transactions with codes and cell phone numbers.

    • SIM card, number, tariff

        To find out the name and conditions of the current tariff, go to your Personal Account and select the “Tariff” section or dial a free command * 105 * 3 #

        You can change the tariff

        • on the website: select a new tariff, click on the “Switch to tariff” button on the page;
        • in the MegaFon application or Personal Account.

        You can switch to any tariff except the archive one. The cost of the transition is indicated on the page of the selected tariff.

        When changing the tariff, the packages of minutes, SMS and Internet connected within the current tariff will “burn out” and will not be valid on the new tariff. The charged subscription fee is not recalculated.

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      • How to unblock a number?
        • If you run out of money in your account and the number is blocked, top up your balance. The number is activated after the debt is repaid.
        • If you have not used a number for more than 90 days, it may be blocked. To restore your number, take your passport to a MegaFon salon. If the number has not been transferred to another subscriber during this time, you will receive a new SIM card with the same number.
          Find out if you can restore your number by sending a free SMS from your current MegaFon SIM to. In the message, indicate the number you want to restore and the owner's full name.
        • If the number is blocked after losing your SIM card, you can get a free new SIM card with the same number by going to a MegaFon salon with your passport.
        • If you have set a block, the number will be unblocked automatically on the day you selected for the block to end.

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      • How to get a new SIM card while keeping your phone number?

        Apply with your passport to any MegaFon salon in the Home region in which the agreement was concluded. You can get a new SIM card for free and continue to use your number. The tariff and all terms of service remain the same; there is no need to conclude a new contract for the provision of communication services.

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      • How do I keep my number?

        The number remains yours as long as the balance is positive. If you do not use the number and do not activate the blocking service, then at least once every 90 days you need to use communication services: outgoing calls, incoming calls, sending SMS, sending and receiving MMS, accessing the Internet. If you do not use communication services for more than 90 calendar days in a row on call tariffs and longer than 180 calendar days in a row on Internet tariffs, the subscription fee for maintaining the number begins to be charged daily.

        The amount of the subscription fee for maintaining the number, the conditions for its debiting and the period at the end of which the contract for the provision of communication services will be terminated and the number can be transferred to another subscriber, are indicated in the description of your tariff. You can find it in the Tariffs or Tariffs Archive section.

        If you do not use communication services for more than 90 days and the Personal Account balance is zero or negative, the contract is considered terminated on your initiative. If the number has not been transferred to another person, it can be restored by filling out an application at the MegaFon salon.

        If you plan to not use mobile communications for a long time (more than 90 days), block your number.

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        • Use the service Telephone codes of mobile operators. Enter the mobile number you are interested in in the search bar and click the “Check” button. The carrier and region will appear below the search bar.
        • Type the command * 629 # . Then enter the mobile number you want to verify in any format. Operator and region information will appear on the screen.

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      • How to renew the contract or change the number?

        You can choose a number when concluding a contract for the provision of communication services or replace your current phone number.

        Choose a beautiful, easy-to-remember number in an online store or in a MegaFon showroom.

        The cost of the room depends on the room class: simple, bronze, silver, gold, platinum, and the type of numbering: federal or city. More details about the cost of the room in the description of the service Select a room.

        The service operates in two modes:

        • one-way: the caller will hear the message “The subscriber’s device is turned off or is out of network coverage”;
        • two-way mode: the caller will receive an SMS with your new number.

        In any mode, you will receive an SMS with the number of the person who called your previous number.

        The service does not work if the balance on the old number is negative or zero, or if the old SIM card is blocked.

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    • Services, options

        To check the list of services:

        • Go to your Personal Account and select Services and options. In the “My” tab you will see a list of services connected to your number, in “All available” - services available for connection.
        • Dial a free command * 105 # , and a menu will appear on the screen of your device. To navigate through the menu, enter the number of the desired item and press the “Call” button. Next, a menu will be displayed where you can also select items and manage services.

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        • Go to the Balances section for service packages in your Personal Account.
        • Open the Balances section for service packages in the MegaFon application. .
        • Set up the widget.

        Widget is an element of the MegaFon Personal Account application. It is not necessary to log into the application - the remaining minutes, SMS, megabytes, and Personal Account balance will be displayed on the screen of your smartphone.

        To use the widget, install the MegaFon Personal Account application on your smartphone/tablet. For Android OS, the application must be installed in the smartphone memory, not in the SD memory. Go to your smartphone's settings and activate the widget.

        The appearance of the widget and the number of balances that will be simultaneously displayed on the smartphone screen differ depending on the OS.

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    • Mobile Internet

      • What to do if the mobile Internet does not work or the speed has decreased?
        1. Check your balance and top it up if necessary. To check your balance, type the command * 100 # or go to your Personal Account. The Internet only works with a positive balance. If you have recently topped up your account, wait a few minutes for the internet to work again.
        2. Check the balance of your Internet package. Open the MegaFon application or go to your Personal Account Balances for service packages. If the included Internet capacity has run out, connect one of the options to extend the Internet.
        3. Check if you have the Mobile Internet service connected. To do this, go to your Personal Account and in the “Services” section, select Services and options or dial a free command on your smartphone / tablet * 105 # and select the desired item from the menu on the device screen.
        4. Make sure you have Data Transfer mode enabled. You can check this in the settings of your smartphone or tablet in the “Data transfer”, “Data connection” or “Mobile network” section (the name may differ in different devices).
        5. Reboot your device (turn it off and on).
        6. Turn off Wi-Fi on your smartphone/tablet (when using a router from MegaFon, Wi-Fi should remain on).
        7. Move the SIM card to another device. If the mobile Internet also does not work in another device, contact the nearest MegaFon store with an identification document to replace the SIM card. When replacing a SIM card, the phone number will not change; the service is provided free of charge.
          To find out the address of the nearest salon, open the MegaFon application.
        8. When using the Internet via a modem/router: Reinstall the MegaFon Internet application, try connecting the modem/router to another USB port on the computer, update the software of your modem/router. You can download the latest versions of the software for free from the MegaFon online store. Find your modem or router in the directory and go to the "Files" tab.

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      • What is 4G+, how to start using it and how does the transition from a 2G/3G network to 4G+ happen?

        4G+ (or LTE) is mobile Internet with a speed that is not inferior to regular wired Internet. Browser pages, files, music, videos, games and applications load in seconds.

        To start using 4G+ you need a smartphone and SIM card that support this technology.

        Type the command * 507 # to see if your SIM card supports 4G+. If not, you can change it for free at any MegaFon store using USIM.

        After you insert the new USIM into your smartphone, select the LTE network type in the settings.

        And if you have a smartphone with support for two SIM cards, then USIM must be installed in the 1st slot.

        When you connect to a network, the device automatically selects the best network in terms of signal quality. To ensure maximum connection speed, a network with more reliable reception is suitable. There is no need to manually switch the mode or perform any other actions. The device changes networks automatically, without interrupting the connection.

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    • Personal account

      • How to log into your Personal Account, get or change your password?

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      • Use any convenient method:

        • Dial a free command * 512 # , and you will receive an SMS with information about the latest debits from your account.

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      • How to top up your account?

        Choose any convenient method:

        1. Top up your account from a bank card or e-wallet in the Payment section.
        2. On the main page of your Personal Account, you can top up your account, as well as the account of another Megafon subscriber, with a bank card.
        3. Set up Autopayment yourself in your Personal Account on the website or contact a specialist at a MegaFon salon for help. With this service, the balance will be replenished automatically from your bank card.
        4. If you can’t pay right now, use the Promised payment service.
        5. Another MegaFon subscriber can transfer money to you from their account using the Mobile Transfer service. To send a request to another subscriber, use the free Pay for me service.
        6. If you are a Sberbank client and your bank card is linked to a phone number, indicate the required amount in an SMS and send it to the number or use the Sberbank Online application.

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      • How to stay in touch with a negative or zero balance?

          To make a call with insufficient balance, use the Call at a friend’s expense service, and your interlocutor will pay for the call.
          Dial " 000 " and subscriber number, starting with " 8 " or " 7 ", For example: 000792ХXXXXXXX.

          The service is valid only for calls to MegaFon numbers.

          To credit a conditional amount to your account at any convenient time and continue to use mobile services, activate Promised payment by typing the command * 106 # . The service is paid.

          You can re-issue a payment over the phone if:

          • both numbers - yours and the one you mistakenly topped up - are registered with MegaFon and are registered to individuals;
          • no more than two errors were made in the issue.

          In other cases, take your receipt and passport to the nearest MegaFon store. Fill out the application and the payment will be transferred to your number if there is a sufficient amount on another number.

          If you mistakenly topped up the number of another operator, contact the payment point or office of this operator. To find out which operator a mobile number belongs to, dial the free command * 629 # or use the Telephone Codes service.

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      • Mobile subscriptions

          Mobile subscriptions are information and entertainment services that combine music, videos, pictures, texts and mobile applications of various topics. Check out the full catalogue.

          The subscription fee is charged in accordance with the Subscription Terms.

          To find out which subscriptions are connected, go to your Personal Account, select the “Services and Options” section, the “My” subsection, which will display a list of subscriptions connected to your number

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        • How to unsubscribe?

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        • Can I listen to a recording of my telephone conversation?

          MegaFon does not record subscriber calls.

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        • How to set up call forwarding?

          You can set up or cancel call forwarding in the phone menu or in your Personal Account. For conditions and cost of setting up forwarding, see the service page.

          If the established forwarding does not work, check whether there are any restrictions on your number and whether the number is entered correctly.

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        • To find out who called you while your phone was turned off, out of network coverage, or while you were unable to answer, activate the Who Called+ service. You will receive an SMS about a missed call on behalf of the person who tried to call you. The SMS will indicate the number and time of calls.

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        • What is VoLTE technology and what is needed to use it?

          To use VoLTE calls, you need a device and SIM card that support this technology.
          To check if your SIM card is suitable for the 4G+ network, enter the command * 507 # . If it doesn’t fit, replace it for free with a USIM card at any MegaFon store.

          List of devices that support VoLTE:

          • iPhone 6/6 Plus, iPhone SE, iPhone 6s/6s Plus, iPhone 7/7 Plus, iPhone 8/8 Plus, iPhone X, iPhone XR, iPhone XS, iPhone XS Max and later;
          • Honor 10, Honor 10 lite, Huawei P20, Huawei P20 pro, Huawei P20 lite, Huawei Nova 3, Huawei Nova 3i, Honor Play, Honor 7X, Huawei P10 lite, Huawei Nova 2 plus, Huawei Nova 2, Huawei Nova 2i, Honor 8 lite, Huawei P-smart, Huawei P-smart 2018, Huawe Mate 20 lite, Huawei Mate 20, Huawei Mate 20 pro, Honor view 20, Honor 8C;
          • LG K10 2017, LG Stylus 3, LG X Power 2, LG G6, LG Q6α, LG Venture, LG G7, LG G7 Fit, LG Q7, LG Q7+, LG Q Stylus+, LG K9, LG V30, LG K11, LG K11+ ;
          • Nokia 3, Nokia 8, Nokia 5.1;
          • Samsung Galaxy Note 8, Galaxy Note 9, Galaxy J7 Neo, Galaxy A3, Galaxy A5, Galaxy A6 | A6+, Galaxy A7, Galaxy A8 | A8+, Galaxy J2 2018, Galaxy J3, Galaxy J5 | J5 Prime | J5 2016, Galaxy J7 | J7 2016 | J7 2017 Neo, Galaxy S7 | S7 edge, Galaxy S8 | S8+, Galaxy S9 | S9+, Galaxy J6 | J6+ 2018, Galaxy J4 | J4+ 2018, Galaxy J8 2018, Galaxy J2 | J2 Core | J2 Prime, Galaxy A9 2018;
          • Sony Xperia X, Xperia X Performance, Xperia XZ, Xperia X Compact, Xperia XZs, Xperia XZ Premium, Xperia XZ1, Xperia XZ1 Compact, Xperia XA1, Xperia XA1 Ultra, Xperia XA1 Plus, Xperia XA2, Xperia XA2 Ultra, Xperia L2, Xperia XZ2, Xperia XZ2 Compact, Xperia XZ2 Premium, Xperia XA2 Plus, Xperia X dual, Xperia X Performance dual, Xperia XZ dual, Xperia XZ3;
          • Vertex Saturn, Vertex Impress Blade, Vertex Impress New;
          • Alcatel 1 (5033D), Alcatel 3L (5034D), Alcatel 1X (5059D), Alcatel 5052D, Alcatel 5099D, Blackberry Key 2.

          If the model you need is not in the list, check with the manufacturer to see if your phone supports VoLTE technology. The list is constantly updated.

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        • How to set up VoLTE?

          Select the desired settings for your smartphone:

          • iPhone: Settings → Cellular → Data Options → Enable LTE → Voice & Data.
          • Huawei: Settings → Wireless networks → Mobile network → VoLTE calls.
          • LG Stylus 3, LG X Power 2, LG K10 2017, LG G6, LG Q6α, LG Venture: Settings → Networks → Advanced → Mobile networks → VoLTE or long press on the VoLTE icon in the notifications menu.
          • NOKIA: Settings → More → Mobile networks → 4G LTE mode (enabled by default).
          • Samsung Galaxy: VoLTE is automatically enabled in the new firmware.
            If not: Settings → Connections → Mobile networks → VoLTE calls.
          • Sony Xperia: VoLTE is automatically enabled in the new firmware.
            If not: Settings → More → Mobile network → Enable VoLTE or Notification panel → Quick settings → Enable VoLTE.
          • Vertex Saturn: Settings → More → Mobile networks → 4G LTE mode.
          • Alcatel: Settings → More → Mobile networks → VoLTE.

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        • Why doesn't the network pick up?
          1. Unstable network signal.
            You are outside the city, in areas with dense buildings - in an area of ​​​​uncertain signal reception. If communication problems occur regularly, please send us a message via the Write to us form or contact the Support Service through your Personal Account. In the message, indicate the address where communication problems occur and describe the problem in detail. On an Android device, using the My Network application, you can automatically send information about call quality and coverage problems to MegaFon.
          2. There is not enough money in your account.
            Top up your account in any convenient way.
          3. Incorrect network connection.
            Go to your phone settings and select the MegaFon network manually. Reboot your phone. If your device allows you to select the network standard (4G / 3G / 2G), try switching to another standard.
          4. The phone or SIM card is faulty.
            Insert the SIM card into another device and check if it will connect to the network. If the SIM card in the other phone also does not register with the network, replace the SIM card.
          5. You are outside the Home Region or in the coverage area of ​​an operator with which MegaFon does not work.
            Go to your device's settings and try manually selecting a different network.

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      • Emergency assistance

        • How to call emergency services?

          Single emergency number:

          1 - fire service;

          2 - police;

          3 — emergency medical care;

          4 — emergency gas network service.

          Emergency numbers:

          Emergency medical care - ;

          Calls to emergency numbers are free. You can call if there is no money in your account, and even from a phone without a SIM card.

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        • What to do if your phone is lost or stolen?

            Block the number.

            Free blocking period - 7 days. Then the subscription fee begins to be charged. All communication services on the number before the blocking is activated are paid by you. If your phone is stolen or lost, please notify us as soon as possible. This is necessary so that a thief or a person who finds your phone cannot use the money in your account.

            Get a new SIM card with your old number.

            Try to find the phone.

            Contact the police and file a theft report. Your phone may be able to be detected.

            If you've lost your iPhone or iPad, use Find My iPhone.

            If you have lost your Android phone, use the device search function.

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        • How to protect yourself from scammers?

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        • How are emergency communications services provided?
      • Roaming

        • How to use communication services when traveling around Russia and the world?

          When traveling around our country, no additional actions are required to use communication services. The only condition is that you must have a positive balance.

          When you leave for other countries, as well as the Republic of Crimea and the city of Sevastopol, where there is no MegaFon network, you need to make sure that you have the Roaming service activated. It is needed so that you can use communication services in the networks of other operators.

          • 8 800 550-05-00 +7 926 111-05-00 from anywhere in the world;
          • Personal account or MegaFon application;
          • go to the MegaFon salon with your passport.

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        • The cost of communication services when traveling in Russia may differ from the cost in the Home region. You can find out detailed conditions in your Personal Account, in the description of your tariff or using a free command * 139 #

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          There is no MegaFon network in the Republic of Crimea and Sevastopol, so make sure before your trip that you have the Roaming service activated. It is needed so that you can use communication services in the networks of other operators.

          How to find out if roaming is enabled on your number:

          • call the Help Desk at 8 800 550 0500 in Russia or +7 926 111-05-00 from anywhere in the world;
          • write to the support chat in your Personal Account or the MegaFon application;
          • go to the MegaFon salon with your passport.

          You can find out the cost of services on the page or in the description of your tariff.

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        • How to connect and disconnect services in roaming and spend less?

          The easiest and most convenient way is the MegaFon mobile application or Personal Account. You can check your balance, connect or disconnect services and options, order detailed expenses and ask questions to support in the chat.

          When roaming, you do not need to change your mobile Internet settings.

          Pay attention!

          Some phones may limit data usage while roaming. Go to settings and check if mobile Internet is enabled in roaming.

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