Unknown network error when logging into Instagram: what to do? Can't log into Instagram

It can take months to gain followers on Instagram, but you can lose your account in one day. But you can almost always return it. How to recover an Instagram page if you forgot your login/password or email? What to do if Instagram is hacked or blocked?

Recover your Instagram account:

To recover your Instagram password or login, you need to click on the very first login screen "Help with logging in" .

1. Recover your password via Facebook

Click “Log in with Facebook” on the second screen. Next, enter your Facebook username and password and log in to your account. Then you can restore your password (change it to a new one): - Account - Password.

2. Recover your password by email

If you forgot your password, enter your login (if you remember) or email (to which your account was registered). Click “Next”. A link to reset your password will be sent to the specified email. You will follow it, create a new password and restore your Instagram account.

3. Recover your account via phone number

If the account is linked to your mobile phone, then enter your number on the second screen in the window. Click “Next”. You will be redirected to a window where you need to enter the code that will be sent via SMS.

How to recover an Instagram account if you forgot your email

If, in addition to the password, you forgot your email (or the password for it), then it will be more difficult to recover your Instagram account.

1. Forgot my email

If you don’t remember what email you registered Instagram with, then try resetting the password (see above), but you need to remember your login. Then check your mailboxes, perhaps one of them will receive an email with a link to reset your password. If you still do not find the letter in any mail, then check your SPAM folder.

2. Forgot my email password

Blocked on Instagram. What to do?

Why they can block you on Instagram: for . Relevant primarily for those who use Instagram.

Very often they block not permanently, but for a week/month. But if this is not the first time you have been blocked like this, then it may be permanent. What to do? You need to either wait or create a new account if you are blocked on Instagram. But there is a third option. You can try to restore your blocked Instagram by complaining to official support that your account has been hacked. Details below.

What to do if Instagram was hacked. How to restore?

If your Instagram account has been hacked, it is more difficult to recover it than if you simply forgot your password.

Hackers will almost immediately change your email, password, associated phone number and Facebook page. But in this case, you will definitely receive a letter in the mail about a change of mailing address.

Instructions on how to restore Instagram for Android and iOS

What to do? If someone offers you to restore Instagram (without login/mail/password/phone number), remember that it is impossible to do this using official methods if you do not have access to mail/phone/Facebook. Therefore, this “someone” must have friends among Facebook employees who will personally take care of restoring your page.

Accounts are often hacked to use them to gain subscribers. Therefore, while your Instagram is in the clutches of the enemy, it may be blocked for exceeding . But this will not affect the process of restoring access (although you will then have to unsubscribe from a bunch of fraudulent accounts).

What documents can the support service ask for if Instagram has been hacked?

For personal accounts

Photo with passport in hand
What phone did you use to log in and smartphone model?
A photo with a piece of paper containing your name and a code that will be sent to your phone number or email.
The email to which the account was registered

Local business license (issued by your city, county, state, etc.)

Tax return

Certificate of Registration

Utility bill

What documents and photos you will be asked for depends on whether you have personal photos in your account. Therefore, even if you have a professional Instagram, it’s a good idea to have a couple of your own photos there to make it easier to restore your account if it’s hacked. If your business is not officially registered (for example, your mother knits hats and you sell them), then it is better to write to the support service to restore it as a personal account.

They can restore your account in a few days/week/month; there is no exact time frame. They may not recover at all. Try writing to support several times (with a break of a week or two). Applications are processed by real people (even when they send “template” answers), so maybe one of the support staff will help you unblock your Instagram account.

How to protect your Instagram page from hacking

Choose a strong password for your Instagram account: at least 6 letters, numbers and punctuation marks; Do not use this password anywhere else.
Remember what email the account is registered to (and the password for this email - it should also be complex (a set of letters and numbers) and not be used anywhere else). Anyone who gains access to your email will be able to hack your Instagram.
Do not enter your Instagram password on someone else's computer. Even if you trust the owner, there may be viruses on the computer itself that will steal your password. Also check your computer regularly for viruses.
Link your account to your phone number
Link your account to your Facebook page
Publish at least a couple of personal photos on your Instagram account (this could be a “post-acquaintance” where you talk about the account owner/business manager, etc.)
Do not exceed
Save the photos you post on your phone or computer (hackers can delete the content while you restore Instagram)

For many of us, Instagram has become a favorite social network, the first messenger about events in the lives of friends, celebrities, favorite cafes, shops and other interesting accounts. Someone has firmly connected their career with him, promoting profiles here, attracting visitors and clients. Therefore, “I can’t log into Instagram” is a rather painful situation. And, unfortunately, a common one: almost every application update is associated with this kind of massive problems. Let’s look at how you can regain access to your account.

Solution one

“I can’t log into Instagram,” you decided when you saw the message “Sorry, an error occurred” on your smartphone screen. Let’s look at the simplest solutions:

Close the application, launch it again and try logging into your profile again.
Restart your smartphone, then open Instagram.
Try logging into your account from another device.

Solution two

If you have done all of the above, but can log into Instagram, then you need to try to log in not through your username and password, but through your Facebook account. Of course, if it is linked to your profile here.

Logging into your account in this way allows a considerable number of users to neutralize the problem. Therefore, you should worry about this unforeseen situation in advance and do not forget to link your Instagram and Facebook profiles.

Solution three

But here we will look at how to log into Instagram from a computer, because this is also a way to solve the problem of logging into your account. You can, of course, open the web version of the application in your browser - the official Instagram website. However, it is still not particularly functional: there you can only view your feed, your profile, likes and comments left for you.

But you are lucky if your PC has Windows 10. It is for this version of the OS that you can download the official application of the social photo network. How this way? The same as on the smartphone application - enter your username and password or log in via Facebook.

This software has good functionality. You will figure out how to log into Direct on Instagram in this version right away - its interface copies the mobile one. But in order to now return the ability to log in to the program on your smartphone, here on your computer you can finally link your account to your Facebook page. If the business is on fire, you can even quickly create one.

Now that the Instagram-Facebook pair is available, you can try to log in to your smartphone using the latter. Just in case, after linking your account, you need to wait about ten minutes, and then rush to log into your profile from your mobile gadget.

Solution four

“You can’t access Instagram from your phone” and the OS is not “top ten”? Then you can follow this algorithm, which at first glance seems illogical:

Go to the official Instagram website in your browser and log in.
Go to settings and check the "Temporarily block my account" checkbox.
In the reasons, indicate “problems with logging in.” Confirm your decision.
You will have to give up Insta for 2-3 hours.
But then log in in the usual way - via login and password.

Strange actions, but for some reason they help a considerable number of desperate users return to their accounts.

Decision five

Have you done everything described above, but the problem is the same - you can’t log into Instagram? Well, let's try another method:

On the authorization page in the smartphone application, tap on “Help signing in.”
Select "Use a username or email address."
Enter the mailbox address with which you once registered your account.
Click on "Send email".
Check your email - in the message you received from Instagram, you need to click on the big blue button.
Choose to open the link using the Instagram app.
Check "Always use this choice".

Well, that's all, the problem should be neutralized.

Solution six

Here we note the “heavy artillery”, which is appropriate to use only in cases where the account is too expensive and nothing else helps:

Remove the application from your smartphone and restart your device. Download the program again. Try logging in.
Reset your phone to factory settings. Now, among other things, load Instagram and try to log into your profile.

These are all the ways that will help you return to Instagram again if the application stubbornly refuses to authorize you. We hope that at least one of them will be useful to you.

Today, many smartphone owners have a registered Instagram account. The thing is that this is the most popular social network aimed at publishing photographs. Today we will take a closer look at the page restoration procedure for different situations.

Account recovery is a procedure performed to restore access to a profile on a popular social service. This procedure may vary depending on how access was lost.

Many Instagram users are fickle, and therefore, even if the account was blocked with their own hands, the decision may change dramatically, that is, it may be necessary to remove the block. Fortunately, this is not difficult to do.

Restoring a profile on a smartphone

To restore the page, you just need to launch the Instagram application and log in with your account.

As soon as these actions are completed, the blocking will be automatically removed.

Restoring a profile on a computer

The recovery will be performed on the computer in a similar way. You just need to go through and provide your credentials - login and password. As soon as this data is entered correctly, access to the page will be resumed.

Option 2: Recovering a deleted profile

Bad news: if you decided not to block the profile, but to delete it altogether, then you won’t be able to restore the page here - it was completely deleted along with all the photos that were published. The only solution is new registration.

Option 3: Restoring a profile for which the login and password were forgotten

In the event that you cannot access your page because you do not remember your login or password, recovery can be performed using the email address or phone number that was specified during registration.

Restoring access from a smartphone

Restoring access from a computer

If you need to access your page on your computer, then for this, again, let’s turn to the help of the web version.

Option 4: Recovering a stolen profile

Recently, owners of popular profiles have suffered from attacks from scammers who “hijack” pages. As a result, you, as a rule, cannot restore access yourself, as described in the previous method, since hackers change not only the password, but also contact information (email address, linked phone number).

Of course, you should never pay scammers - you should try to get the page back on your own. But this method will only work if you previously linked a Facebook account to your Instagram profile.

Android

iOS

Option 5: Restoring a profile blocked by Instagram moderation

If this happens, if you have posted a post that does not meet Instagram’s requirements, and it has received complaints from other users, restrictions may be imposed on your page. You can find out about this from an email notifying you of the reasons for blocking and how to restore access.

In this case, all you have to do is open the application and log in. Next, the screen will display instructions that will allow you to resume access to the page.

These are all the account recovery options. We hope these recommendations were useful to you.

Quite often, Instagram users encounter incorrect operation of the application. There may be a lot of reasons for this, but you shouldn’t be upset, such problems can be easily solved. Let's figure out what to do if an Instagram error occurs, whether the problem can be quickly corrected, and what reasons cause such a malfunction. If errors occurred , here everything is usually divided into two types– this is a failure due to an incorrectly working program and the inability to log into the profile at all.

Both cases quite common and such problems are solved in different ways. In the first case, users of Android devices most often suffer, while the second already applies to all devices without exception. We'll also look at more complex problems, which occur, although not so often, still sometimes bother users of this social network. Over the entire existence of Instagram, people have encountered hundreds of unpleasant situations on which the fate of their account depended.

In this case, the solutions look like as follows:

Reinstall Instagram or update it to the latest version. The fact is that the vast majority of users disable auto updates so as not to waste Internet traffic. As a result, the application begins to give crash due to old version it works worse and worse every time. Go to your app store (Google Play or App Store) and see if you have the latest Insta update;

If you have the latest version and the application does not work, then there is incompatibility or malfunction of the shell. Not so long ago, a similar failure already occurred and hundreds of thousands (most likely even millions) of users did not - they were given a message that their profile did not exist. In this case, the solution may be a little absurd (if you look at the first point) - download an older version. But it’s important to download the previous one, not the oldest one. So the likelihood of proper operation will be much higher;

You can also write to the developers, if both of these options do not suit you. In your letter to technical support, indicate what problems you are experiencing and describe the situation in detail.

It usually ends a banal reinstallation or update, we hope that these tips will help you. If your problem is of a slightly different nature, then below are suggested ways to solve it.

The main thing to remember account passwords, email and all the data you provided during registration. Sometimes solving a problem is impossible precisely for these reasons. Write everything down on pieces of paper and don’t tell anyone.

It is quite easy to avoid such incidents; it is important to spend only a little time on performing simple actions. They are concluded in the following:

Try not to use your profile on many devices; sometimes problems arise due to the fact that Instagram does not understand whether you have been hacked or not;

Update the application in a timely manner, you can set it to auto update so that this does not happen to you in the future (if this was the reason before).

This happens to a huge number of people, so you shouldn’t get too upset. After all, there are problems that are almost impossible to solve - for example SMS doesn't arrive with number confirmation - this used to happen very often, some users I even had to re-create another account.

The solution to this problem could be much more difficult than a login error. But often everything is restored without any problems. Except that the process itself may take longer than we would like.

If you receive a letter that says that a profile (and not an individual image) has been blocked, then do the following:

We go to the email address that was specified during registration. There is a huge chance that you have received a letter indicating the reason for the blocking and the contacts of those who complained about you. If you have a selling account, then these could be competitors . Sometimes it's just trolls, a personal ill-wisher, and so on;

We look at the column “ Report“and we see the contacts of those who filed a complaint against you;

Next, you should write to the address and try to solve this problem; perhaps there really was a reason for blocking and you need to try to negotiate so that the complaint is withdrawn;

Instagram undertakes to restore your access to your profile in this case.

Agree, it's far not the easiest process , but there is always a chance to get your page back. You especially shouldn’t give up if you have a fairly large account with a good audience. You will spend more time on re-promotion.

Just in case, you can create a spare one and leave a link to it in the “” section. This will help in case of blocking to have a backup option. Of course, this is far from the most convenient way and there will not be enough, but still there is no other choice if you want to have safety net.

Sometimes problems can arise because a person used incorrectly and exceeded Instagram limits. In this case, it is almost impossible to recover. The thing is that the developers are categorically opposed to bots, so all responsibility lies with you.

Sometimes it gets a little complicated. Basically, it all depends on the topic and your goals that you want to achieve. Try not to violate the rules of the system, not to exceed established limits and not to publish prohibited material.

Reading time:

Can't log into Instagram? If you have already registered on Instagram and used it, but the next time you try to log in you cannot get into your account, find the exact description of your problem in this list and use advice on how to bypass the error.

1. The application version is outdated. In this case, when the program starts, a corresponding notification appears. On some versions of LG and Xiaomi firmware, the application crashes instead of a notification. Solution - update the application in Google Play, App Store or Windows Store.

2. An incompatible version of the application is used (Android only). An error appears during the installation of incompatible software. The problem occurs when you have downloaded the installer from third-party sites, but it is not supported by your device. The solution is to download a compatible version of the program from the Play Market. There is an alternative method only for advanced users and rooted phones. The essence of the solution is to change information about your device in the system build.prop file. It contains the lines “ro.product.manufacturer” and “ro.product.model”, indicating the name of the device. Change the name to a more recent gadget model.

3. The username and password are entered incorrectly. Try logging in again, carefully check that the information you filled in is correct. Please note that the password is case sensitive. If you forgot your password, recover it via email or phone.

4. For the security of your account, we have reset your password. Please click "Forgot your password?" below and follow the instructions to access your account. - this is written in the screenshot below. Everything is very simple and clear from the text, just click “forgot your password” and change it.