Poor audibility during a call on Sony Xperia. What can you do if you can’t hear your interlocutor while talking on an iPhone?

What should I do if the person I’m talking to can’t hear me well on the phone? If the device is under warranty, then you can simply contact the service center, where they will repair or replace the relevant parts. What if the warranty has unfortunately already expired? Then you should try to independently determine what is the cause of this defect: a software failure or a hardware failure?

Why can't my interlocutor hear me on my Android phone?

You can find out the cause of the problem quickly enough by simply connecting the headset. If you then make a call using the speakerphone and the interlocutor can hear you, it means that the microphone built into the phone is damaged, and the device must be taken to a service center to have the part replaced. At times, simply rebooting the smartphone helps.

Sometimes, as a result of the fact that the interlocutor cannot hear you well on the phone, there is a system failure that you can try to fix yourself without turning to specialists. In this case, you should proceed as follows:

Go to " Settings»
Find the item " Memory and Backup»

Create a backup by connecting a memory card or use cloud storage, a copy can also be saved using a computer via USB port
Produce " Reset to factory settings»

This is a radical measure, but if the device worked fine in its pure form before you started installing programs, then the problem lies with the installed software. This turns out to be enough to eliminate the reason that the interlocutor cannot hear me well on the phone.

If you use this method, be sure to save all information stored on your device as it will be deleted during the reset. Please note that all photos, videos, account settings, messages, contacts, and applications will disappear, so do not neglect backup. Some smartphone models have built-in utilities for saving a backup copy in the cloud services of phone manufacturers. Read more about this in the article.

A complete data reset will delete all information stored on the device (photos, videos, account settings, messages, contacts, and applications). Before resetting your data, be sure to create a backup copy - instructions.

What should I do if the person I’m talking to can’t hear me well on the phone?

To troubleshoot problems with the microphone, try cleaning your phone using a program that is available in the Play Store. Tubro Cleaner will safely clean your smartphone of unnecessary files and programs that slow down the operation of the device, and also eliminate settings errors. Launch the application, and the utility will monitor the operation of the smartphone’s system files.

Download and install the program on your device
Run " Speed up»

Turn on Tubro Cleaner
Get rid of debris clogging the system

You can clear your smartphone of files that cause software failures using the built-in utility, if your phone has one. To use this function you must:

Go to " Safety»
Then select " Optimize»

Select files to be optimized
Perform Cleanup

When I call, the interlocutor cannot hear me - drastic measures

Well, the last option is to reflash the phone. You most likely won’t be able to do this on your own without a certain skill, if you don’t have enough experience or have never done reflashing. It’s better to contact a service center, where specialists will do everything faster and safer for your smartphone. If you decide to change the software yourself, you should go to the phone manufacturer's website to download the firmware and upload it to the device. But, if you dare to take such a step, be sure to create and save a backup copy, as described above.

We deliberately do not give advice like “take a toothpick and clean the microphone hole yourself from accumulated dirt or dust,” since it is quite easy to damage the microphone by piercing it. After this, replacement is possible only at a service center. If the interlocutor has trouble hearing me on the phone, use our tips.

I'll try to suggest the basic principles of setting up sound in the engineering menu.

On the same phones, but with different firmware versions, the engineering menu may be slightly different. We describe it using the iPhone H6 engineering menu as an example.

We enter the engineering menu by entering the appropriate code. For example, for some phone models *#9646633#

Go to the Audio menu. By default, the audio settings use three modes:
- normal mode – the main mode of using the phone
- loudspeaker mode – hands-free mode
- headphone mode – headset mode

We choose the sound in which mode annoys us. For example, we don't like the microphone sensitivity in “Normal Mode”. Go to the menu “Normal Mode” - “Microphone”. We observe the menu items “Volume 0” - “Volume 1” - “Volume 2” - “Volume 3” - “Volume 4” - “Volume 5” - “Volume 6”. These menu items determine the microphone signal level at various settings of the overall phone volume, which, if necessary, is adjusted by the phone volume rocker. Now, by changing the values in each of the 7 points, you can customize the phone for yourself. The basic principle is “The higher the volume of the speaker, the lower the sensitivity of the microphone” (if there is noise outside, the volume of the speaker is higher to hear the interlocutor and the sensitivity of the microphone is lower, to reduce the transmission of external noise, and vice versa - in a quiet room, with a quiet sound from the speaker, You can increase the sensitivity of the microphone so as not to raise your voice). The minimum value of these parameters is 0, the maximum is 255.
Those. set type settings:
Volume 0 - 255
Volume 1 - 235
Volume 2 - 215
Volume 3 - 205
Volume 4 - 195
Volume 5 - 185
Volume 6 - 175

These are not specific values. This is the principle. Specific values may depend on the characteristics of your microphone.
Parameter values are selected using the volume rocker.
Then “Install”.
Excessive sensitivity of the microphone leads to an echo effect when the interlocutor hears himself.

The volume of other audio devices is adjusted in the same way as the microphone:
Speech – speaker level in talk mode
Keyboard Tone – the volume of the beep when you press keys.
Melody – ringing tone volume
Sound – TV and FM volume

Same as Normal mode - set values for Speaker Mode and Headphone Mode.

Additionally:
In each of the items (Speech, Melody, etc.) there is a final item “16 Level Setting”. It has 2 parameters: Max Analog Gain and Step. This is for setting 16-step volume control of the audio player in the appropriate mode (Normal, Headphones, etc.)
Max Analog Gain is the maximum volume of the audio player. Step is the step to decrease the volume (from maximum) when you press the rocker. Thus, if for example Max Analog Gain=160, Step=10, then the volume will change from maximum (160) to zero. If Max Analog Gain=160, Step=5, then the volume will be from 160 to 80.
These parameters are duplicated in all items (Speech, Melody, etc.); it is enough to set them in one item.
P.S. Their influence on the volume of the video player was not noticed (although there is also 16-step regulation)

Why can't my interlocutor hear me on my Android phone?

Go to " Settings»
Find the item " Memory and Backup»

Create a backup by connecting a memory card, or use cloud storage, a copy can also be saved using a computer via USB port
Produce " Reset to factory settings»

If you apply, save all information that is stored on your device as it will be deleted during the reset. Please note that all photos, videos, account settings, messages, contacts, and applications will disappear, so do not neglect backup. Some smartphone models have built-in utilities for saving a backup copy in the cloud services of phone manufacturers. Read more about this in the article.

What should I do if the person I’m talking to can’t hear me well on the phone?

To troubleshoot problems with the microphone, try cleaning your phone using a program that is available on the Play Store. Tubro Cleaner will safely clean your smartphone of unnecessary files and programs that slow down the operation of the device, and also eliminate settings errors. Launch the application, and the utility will monitor the operation of the smartphone’s system files.

Download and install the program on your device
Run " Speed up»

Turn on Tubro Cleaner
Get rid of debris clogging the system

You can clear your smartphone of files that cause software failures using the built-in utility, if your phone has one. To use this function you must:

Go to " Safety»
Then select " Optimize»

Select files to be optimized
Perform Cleanup

When I call, the interlocutor cannot hear me - drastic measures

Often, users of Sony Xperia smartphones are dissatisfied with the quality of audibility during communication with a contact, and this situation also occurs in the reverse order. In this article we will look at all possible problems of audibility during communication. In most cases, the issue can be resolved at the software level without much effort, free of charge and without having to contact repair centers.

We will consider the reasons in order of frequency encountered by owners of smartphones from this company.

First reason. Software enhancement of sound quality.

There are a couple of functions, the essence of which is to improve sound quality; in fact, not all smartphones implement them adequately. These functions are “Subscriber Voice Enhancement” and “Noise Reduction”. If during a conversation your contact is concerned that your voice is not being heard adequately and this affects more than just one person, try taking the simplest steps to disable these functions. To do this, just go to the call settings and deactivate them. Just keep in mind that your smartphone may require a reboot after the operations performed.

Second reason. I can’t hear the other person due to the type of network

Network settings failed. This is not a common case, but since it’s easy to check, do the following: go to the following points: Settings -> Mobile network -> Network type -> select WCDMA/GSM. We reboot the device, in this case, preferably by removing the battery (if technically possible, remove it after turning it off)

Third reason. Google OK

A much-hyped Android feature (in practice, it’s nothing more than a toy, and even harmful due to bugs in operation that can affect many programs). This thing sometimes results in the inability to hear the contact. Disable the “Voice search” function in Google services, the settings there are standard and intuitive.

Fourth reason. Serious software failure

From this point on, we move on to extreme ways to solve the problem when the interlocutor is not heard or is hard to hear. And perhaps at this stage it will be relevant for you to contact a special service center - sony-helpers.ru, but if you still want to figure it out on your own, read on.

“Hard Reset” or “Hard reset of the smartphone to factory settings.” An important point is to remember during this procedure that all data (except for those on the card) will be erased, so be sure to make a preliminary backup of contacts, correspondence and other necessary information. We will not describe this procedure in detail, because there is a lot of information on this topic on the Internet and it is easily accessible.

Fifth reason. The technology failed

Your earphone or speaker is faulty. The saddest and most expensive thing is that the only way to resolve this situation is to contact a service center where qualified specialists can help you. We do not recommend trying to carry out repairs yourself; if you lack experience, no video tutorial can protect you from causing even greater damage to the device.

As you can see, hiring experts to resolve the issue is not so necessary; you can carry out certain diagnostics yourself without spending extra money. But keep in mind that all actions that you perform on your smartphone will occur solely at your own responsibility.

What to do if the interlocutor cannot hear you well when talking on a mobile phone? This is a fairly common situation, so let's look at it now. By the way, it may be the other way around, when you can no longer hear your interlocutor well.
The first type of reason is that there is a problem on the operator’s side (simply a poor connection or something causing interference). Try changing the location of the conversation. The second type of reason is a software problem on your smartphone. This issue can be resolved in two ways: resetting the settings to factory settings, or by flashing/updating the firmware to the latest version. The third “knot” is a hardware problem, that is, something has gone wrong. For example, the microphone is partially out of order, so additional noise is created when transmitting your voice, or the speaker, then there is a problem in reproducing the interlocutor’s voice. Such issues are resolved by contacting the service center. It is better not to try to solve hardware problems at home.

Many people forget to simply turn up the volume; it turns out that their volume is set to minimum. Are you serious? It's so simple! It also happens that silent mode is set, which sometimes involves completely turning off the sound, not only reproduced through the speaker (main), but also through the one used when making a call.
By the way, call another contact, if everything is fine with him, then you should look for the reason not in yourself and your smartphone, but let your interlocutor do this, that’s it. Of course, you can still contact the operator, perhaps the problem is on his side.
This is how we learned how to solve the problem of poor communication when talking.

All phone models have a sound-to-electricity converter - a microphone. The microphone converts sound waves into electrical impulses. But for this process to occur normally, sound must reach the microphone unhindered.

By analogy with the human ear, where there is a sound detector (this is what is called the ear) and a sound transducer (inner ear), the same is done in a mobile phone. There is also a sound catcher (a small hole in the phone case or sound-conducting material of the case (this is done on older Samsung models)), which directs the sound to the transducer - the microphone.

At the moment, phones use 3 types of microphones: carbon (the vast majority of phones have it), electronic (it’s on expensive Sony Ericsson and Nokia phones) and a new electronic one with increased sensitivity (it’s on new Nokias above the middle class) . The peculiarity of phones with an electronic microphone is that they pick up sound through almost the entire body of the phone, as a result of which voice clarity and the audibility of quiet sounds are much better.

The pictures show different options for sound detectors in phones:

Description of types of microphone failures.

How can you tell if your microphone is broken?

This can be seen from the fact that during a conversation the other party:

Can’t hear you or can’t hear you well (or the interlocutor can hear you very quietly, like a whisper)
He hears every other time (with one call everything is fine, but when he calls another time he doesn’t hear)
The subscriber hears extraneous noise or even a hum, and the voice is weakly audible or not heard at all.

In the first case you just need to replace the microphone, as this usually happens after a fall or after “bathing” the phone. Electronic microphones, when replacing, must be soldered carefully and carefully, as they are very sensitive to overheating and the ingress of any liquids, so replacing an electronic microphone is more expensive. Carbon microphones are easier to replace, so the cost of replacing them is lower (and so is the microphone). Sometimes, when you can’t hear it at all, the problem is not in the microphone, then you need to look, maybe something happened with the board, or maybe something with the microcircuit and auxiliary elements. This requires time for research, which increases the repair period.

In the second case Research is required to identify the real cause, as it may not be in the microphone. This is not a simple case. Therefore, repairing such a breakdown takes a long time. There was such a case with a new electronic microphone on Nokia, but they still sorted it out and helped the owner of the phone.

In the third case, most often it occurs after a poor-quality repair, or after a phone being repaired has fallen. Necessary