Ways to unlock a SIM card

If it is found that the starter package purchased on the official resources of Tele2 is blocked, you should clarify the reason for its deactivation. Some of the most common problems that may occur include:

Incorrect PIN code entry: after using 3 attempts to enter the code, the SIM card is automatically turned off.
The SIM card is deactivated at the request of the subscriber in case of theft or loss.
The reason for blocking may be a technical malfunction.

Wrong PIN code entered - what to do?

If the PIN code is entered incorrectly, users are prompted to enter a puk code. The user is given 10 attempts to enter a 10-digit PAK code. After removing the lock, you should not rush to come up with a new pin-code; to prevent a number of problems, you can eliminate the need for additional protection.

To unlock, use the settings menu. When you go to the "Security" category, you must select the "Set SIM card lock" section and activate the "" SIM card lock" button. After entering the default PIN code, the OK button is pressed. Then you can use the option to replace or disable the phone lock with a pin code.

How to unlock a stolen card?

When using the card for a long time, many users do not save the starter pack, which excludes the possibility of access to the puk code. There is a solution! It is enough to contact the Tele2 office. To clarify the address of the nearest salon, just go to the "Contacts" section on the official Tele2 website, after indicating the region of residence. If you decide to visit the office of the company, you must have a passport with you. If third parties contact the salon, it is necessary to issue a notarized power of attorney.

How to contact the company's call center representatives?

In case of theft, a reasonable solution would be to block the SIM card. For voluntary blocking, the free number 611 is used (for Tele2 subscribers). When addressing the employees of the call center of the company, identification will be required using data from the passport or a code word (for example, mother's maiden name).

Unlocking a stolen SIM card does not make sense. With care for its customers, Tele2 offers to get a duplicate SIM card at the nearest post office. Payment for the service will be 50 rubles. This amount will be credited to the subscriber's account within 24 hours after the activation of the new card.

How to find out the PUK code Tele2

Choosing the best way:

When contacting the branch of the company, you can use the help of specialists. It is enough to have a passport and a SIM card with you.
If you have a package from a SIM card, you can find the PAK code on the back of the package. It is convenient if the agreement on the provision of Tele2 services has been preserved.
For detailed information over the phone, you can contact the customer support service.

Contacting the call center of the company

Using a single short number. To communicate with a live operator, the number 611 is used. When dialing a combination, it is enough to follow the instructions of the autoinformer or wait until the recording ends. The connection will take place automatically.
From a landline phone or another operator's number. Tele2 does not have a single free technical support number. To contact from a landline phone or a number of another operator, you must select the region of interest and contact the specified number. Calls are billed in accordance with the current tariff.
In roaming. If the SIM card is blocked while in international roaming, for free communication with the operator, you should contact the number: +7 951 520 06 11.

Other ways to get technical support

Online contact. With a blocked SIM card, you can solve your problem through the feedback form on the company's electronic resource.
Sending e-mail. Emails are received at [email protected]
Group Tele2 vk. To receive prompt assistance on a social network, use the Tele2 technical support page - https://vk.com/board18098621.

In order to avoid situations with PIN code recovery, you should write down the cipher combination and keep it in a safe place.

The company's subscribers are invited to first find out who their number is assigned to and immediately reissue it to themselves in one of the company's branches (the presence of two parties is required - the current cardholder and the one to whom it is issued). If the contract is lost, you can find out the contact details of the owner through the My Tele2 service system. This will serve as links my.tele2.ru.

How to renew the contract?

The process is carried out in the company's office during the visit of the receiving and transmitting subscriber (or official representatives). Payment for services for individuals is 30 rubles.

How to re-register a contract from one individual to another?

When contacting the office to reissue the contract, you should prepare the following documentation:

passport of the current cardholder.
application from the transferring subscriber specified in the contract. You can speed up the process of reissuing the contract by filling out the application form in advance.
passport of the user who is ready to accept the card.

How to re-register a contract from an individual to a legal entity?

The process is possible with documentation:

Passport of the true cardholder.
Application for renewal of a SIM card.
Application from the receiving legal entity. For preliminary registration of the application form, it is enough to download the document from the site or request by e-mail. The form can be sent by fax or to the client's e-mail. The application must be certified with a seal and the signature of the head of the company where the number is transferred.
Notarized power of attorney.
Passport of the person representing the business client of the company.

There must be sufficient funds on the account of the SIM card holder to make a payment for the transaction.

How to re-register a contract from a legal entity to an individual?

When transferring a number from a legal entity to a private client, a number of documents are required:

Passports.
Applications for re-registration of the package. For preliminary registration of the application form, it is enough to download the document from the site or request by e-mail.
Power of attorney for a representative. To fill out a power of attorney form, you can download an empty copy from the site or request by e-mail.
The original passport of the receiving subscriber.
Application from the receiving user. The site administration offers to use an empty form for pre-filling.

The transfer of the package is possible if the legal entity has no debt.