Is iPhone diagnostics so important? How to use the Apple Diagnostics program How long does it take to diagnose an iPhone?

It is almost impossible to check the functionality of all components of an iPhone, iPad or iPod Touch using the tools built into iOS - Apple technology can tell you about IMEI, serial numbers, operating system versions or data associated with Wi-Fi and cellular modules.

But, if for some reason the screen is acting up, the GPS has stopped giving the exact location, and the sound hisses and breaks the speakers, then you will have to turn to the App Store - a digital store for iOS, where there are special programs for conducting comprehensive or partial diagnostics of parts of a smartphone, tablet or player.

TestM

A multifunctional working platform for iPhone, capable of replacing both a service center with professional technicians and other utilities available in the Apple store. And the main feature of TestM is its integrated approach. Sound, screen, touch calibration, storage, camera - in just 5-10 minutes the result of the completed diagnostics will appear on the display.

If there are green ticks everywhere, but the problem is not solved, then most likely it’s time to contact a service center. If red ticks appear somewhere, then you will have to deal with the problem in several steps. Problems with internal storage? You will have to carry out copying and deleting operations. Are the photos blurry? So, it's time to calibrate the front camera.

In general, TestM is an excellent diagnostic program that can either suggest where to look for a problem or help with further actions (the developers from Checkee always leave hints and give a verdict - they say, it’s time to seek help or it’s quite possible to fix problems in a semi-automatic mode) .

The platform is distributed free of charge, without advertising or in-app purchases, and takes up a minimum of free space. Even the Russian language is included. Perhaps you cannot find a better assistant in the App Store!

AIDA64

Diagnostics information and help center that talks about Apple technology in two ways. Both from the point of view of a technical tool that lists the characteristics of an iPhone, iPad or iPod Touch (type of graphics accelerator, type of processor, display size, number of pixels per inch), and in the format of a diagnostic center that can check the functionality of the sensor and screen, battery and RAM, cameras and Wi-Fi.

Although the testing is carried out superficially, some important information is still provided - for example, how worn out the battery is, whether the screen is damaged, whether the load on the processor is correctly distributed and what maximum speed can be achieved through the selected wireless point.

The AIDA64 center is available for free - the developers from FinalWire are even skeptical about advertising.

Geekbench 4

An iPhone diagnostic tool that conducts impartial performance tests on smartphones and tablets by processing various requests by the processor and RAM. Formally, the Geekbench 4 program is difficult to classify as a diagnostic tool, but in fact, developers from Primate Labs help to find out whether the smartphone can cope with the load as well as other models in the series or whether there are some problems with performance.

For checking, there are special tables with results that change in real time and are suitable for certain versions of iOS (for example, for version 12 the results are slightly better than for version 11 due to the optimization carried out by the developers).

The only problem with Geekbench is paid distribution. Even though 70 rubles is not too much for such a test, most likely you won’t want to test your performance a second or third time.

Everyone knows: equipment from the Apple brand is highly reliable and has a long service life. IPhone, of course, enjoys the greatest popularity and sincere trust among consumers all over the world. Every year, loyal fans of the brand wait for a fresh new update of the famous smartphone. However, any equipment is not immune from breakdowns. Fortunately, many problems can be eliminated if you entrust your iPhone to professionals in a timely manner. Depending on the complexity of the problem, diagnosing and correcting the breakdown is possible at a service center, but iPhone repairs are often carried out promptly at home - for example, AppleLab has been offering similar services for several years. Today we will look at the most iPhone malfunctions, find out why they occur, and how they can be fixed.

Perhaps this is one of the most frequent and annoying breakdowns. Without a properly working touchscreen, we cannot fully use the phone. Even if the sensor is still sensitive to pressure, but the glass is broken or severely cracked, this makes working with the smartphone much more difficult. For example, specks, display ripples, flickering, colored dots and dead pixels occur.

Reasons:

• severe mechanical damage;
• hitting a hard surface;
• liquid gets on the screen.

Solution: Most often, a failed touchscreen needs to be completely replaced. However, it is likely that the problem lies in the module itself. There is also a chance that contamination has occurred in the contacts or on the surface of the display, so the sensor may malfunction. Then you just need to clean the screen and the space under it - the main thing is to entrust this task to specialists.

By the way, if experts consider a factory defect to be the cause of the sensor failure, the repair will be carried out under warranty. In other cases, replacement will be carried out at the expense of the owner of the phone.

To reduce the risk of such a situation occurring, we recommend purchasing protective glass or film from the manufacturer for the iPhone touch screen in advance.

Safety glass

Damage to the case cover or Home button

Cracks and scratches on the case spoil the appearance of the smartphone - it no longer looks brand new. And the problem with the Home button will not allow you to fully use all the functionality of the device: it will stick and not immediately respond to controls. Fortunately, cases, protective back panels and simply careful handling can save you from mechanical stress on the “body” of the phone.

Home button

Reasons: a problem with the case and buttons can arise due to careless operation of the equipment, a fall, a strong impact, or moisture getting inside the structure.

Solution: If damage, chips or scratches occur on the iPhone case, it is strongly recommended to immediately replace the back cover. If, for example, liquid gets on your device and the Home button fails, it is best to also contact the service center directly.

The button operation mechanism can be restored by professional cleaning of the device - it may be enough to remove the formed oxidation products on the contacts.

If the damage to the button is purely mechanical, then most likely the iPhone will have to be completely soldered or the faulty button module with cable must be replaced (the same applies to the volume keys). If the device has not been in contact with water, has not been subjected to mechanical damage, and the buttons still do not work, perhaps the main problem lies in a serious breakdown of the processor or motherboard. In this case, professional diagnostics by a specialist will be required to clarify the problem.

Battery problems

With any equipment, be it tablets or smartphones, the battery begins to discharge faster over time: on average, the battery life is designed for a couple of years of stable operation. iPhone owners may also encounter this problem. Daily intensive use of a smartphone leads to a gradual deterioration in battery charge retention. Often another, much more serious problem arises - the battery does not charge at all, no matter how hard you try.

Reasons:

• failure of the original charger;
• operation of an unsuitable “charger”;
• damage to the connector or cable from Apple;
• power controller malfunction.

Solution: Check if the charger is working normally. It is possible that if you use another one, the battery charge will continue. True, there is a nuance here: when using a cheap charger that is not certified and unsuitable for your model, there is a risk of deteriorating battery performance. Low-quality “chargers” do not regulate voltage fluctuations in the network in any way, which can ultimately damage the device’s battery. If you are convinced that the problem is not in the “charger”, check if the Lighting connector is broken - what if it does not hold the charger cable tightly? Press the connectors harder and see if the charging process continues. If a failure occurs in the connector, you need to contact service for help.

Speaker or microphone does not work

Long-term wear of the device, ingress of dust, dirt or liquid - and the speaker and microphone no longer work with the same power. The sound weakens, adjusting the volume does not help, the interlocutor cannot hear you, and you cannot hear him. What to do? The most important thing at the initial stage is to find out the possible cause of the malfunction.

Reasons: In the case of ear speaker failure, the problem may be in the cable. This is the pin that connects the speaker and the iPhone's motherboard. Microphone failure often occurs due to a manufacturer’s software failure, as well as moisture getting on the cable or inside the microphone itself.

Solution: If the speaker stops working or reproduces sound at full strength, it is better not to disassemble the phone yourself, but to contact a qualified specialist. A careful inspection of the cables, contact points and other parts will help identify the cause of the problem. If necessary, both the speaker and microphone can be replaced at an affordable price.

Wi-Fi module malfunction

Statistics show that most users purchase a smartphone to access the Internet at any time. But what if the wireless connection does not work and you cannot access the network? The Wi-Fi module may be damaged.

Wi-Fi module

Reasons: as a result of physical impact, the chip (module) may come off the printed circuit board; there may also be failures in the software or in the wiring of the Wi-Fi circuit.

Solution: repairing a failed module is an almost meaningless procedure; it will be much cheaper and more reliable to completely replace this element.

Damage to the system board

The motherboard is the heart of any technology. It has a lot of contacts, electronic elements, and controllers. The motherboard houses the processor that powers the iPhone's functionality, optimization, and performance. If a serious failure occurs in the motherboard, this can lead to a complete and sudden stop of the smartphone.

iPhone 6 motherboard

Reasons:

• dropping the phone from a great height, hitting it hard on a hard surface;
• penetration of a large amount of moisture into the device and resulting corrosion on internal electronic components.

Solution: if you suspect that the problem lies specifically in the system board, do not try to do anything yourself, otherwise you risk completely destroying the device. It is best to contact a service center, where a comprehensive examination and accurate diagnosis of the “insides” of your smartphone will be carried out.

Something is wrong with the photo: the camera does not work

The iPhone camera is one of the most important elements of a smartphone. Due to the complex design and high sensitivity to minimal damage, we recommend that you handle the camera carefully: do not drop the device and, equally important, do not allow water to get on or inside the body.

Reasons: The most common reason why the iPhone's main camera may not work is mechanical damage. The camera may fail due to the phone falling or serious cracks in the lens. If water gets inside the device, it can cause a short circuit and the formation of oxidation products on the contacts. In addition, the camera may not work due to a problem with the software, installation of programs and applications containing errors.

Solution: You can try to remove the suspicious camera application. If the problem is not this at all, but a deeper software failure, it is best to reflash the phone (it is risky to do this yourself; it is advisable to entrust this task to specialists). Mechanical damage to the camera can also be successfully “treated”: the service center will be able to replace the camera completely, or a separate cable, which will be even cheaper.

IPhone does not want to see the network

Sometimes iPhone owners notice that the device takes a long time to search for a network or that the network indicator does not appear on the display at all. The problem of finding a network is a serious one, because in this case you will not be able to make voice calls and send messages.

Reasons:

• modem damage;
• failure of the modem controller;
• failure of the data reception and transmission sensor;
• The problem is in the coaxial cable.

Solution: This problem can only be corrected in a service center or when the device is inspected by a specialist at home.

The device does not turn on

And finally, one of the most common and complex problems: the power button does not work or when pressed the iPhone simply does not turn on.

Reasons: physical impact, a small amount of liquid getting inside the device, oxidation of the contacts. It is also possible that the iPhone does not turn on due to severe overheating of the case or increased load.

Solution: It is likely that a complete diagnosis of the device will be required, followed by disassembly of the elements. If the iPhone does not turn on due to problems with the button, it will be enough to just replace the cable or additionally solder the contacts.

Conclusion

Of course, malfunctions may occur in any equipment from time to time for various reasons, but the user always has the opportunity to prevent risks. For example, treat the device with care, do not use it near water, try not to drop it on the floor, etc. To further protect your iPhone, purchase cases, as well as protective glass or films in advance. Well, if a breakdown could not be avoided, we recommend not to waste time and not engage in self-diagnosis of the device. It is best to seek qualified help and get quality advice about your iPhone.

You contact us in some way or simply bring the device to the service center. If you call, we will be happy to advise you.

Contacts of our service center are on a special page: .

2. Reception of the device

Now you have already come to our service center. The secretary receives the device, records the malfunction according to your words, enters the data into the computer, issues the necessary document from the reception and transfers the device to the technician in the service area for diagnostics.

The secretary will, if possible, offer you tea or coffee.

3. Diagnostics

In our service center, diagnostics are carried out completely free of charge for any of your decisions. Even if you pick up the device after diagnostics, we will not take money from you.

During diagnostics, the technician checks the condition of the device and finds out the cause of the malfunction. Perhaps he will clarify with you the details of the situation in which the breakdown occurred.

If the purpose of the diagnosis is to find out the cause of the malfunction, then it usually lasts about 20 minutes. Usually the details of the situation can significantly speed up the process.

4. Diagnostic results

After the technician has found out the cause of the breakdown, he will be able to tell what kind of repairs need to be carried out. You are given a list of necessary works and their cost, and after your consent, repairs begin.

You can wait for the repairs to be completed in our client area, you can take a walk along Tsvetnoy Boulevard (if, of course, you came to the central office), or you can go about your business and pick up the phone at another free time.

5. Repair

During repairs, our technicians work on your device, and you can wait with us or go about your business.

As soon as the repair is completed, the technician will hand over the ready device to the secretary, if you decide to wait with us. Otherwise, we will notify you of the completion of the repair by telephone.

6. Verification and payment

The repair is complete, all work is completed and you are ready to pick up your phone. You provide a document issued earlier, and we give you your device, which you can immediately check, and another document about the completion of the repair, cost and list of work.

You pick up the device and pay for repairs.

7*. Warranty case

If after repair the malfunction occurs again or another problem appears with your device, then you come or call us and bring the device.

If the case is under warranty, we perform repairs free of charge, under warranty. If not, then after diagnostics, we announce the cost (of course, you will probably be given a discount) for the repair, and then we carry it out.

Sometimes iPhone owners find it difficult to determine the problem on their own, especially if the problem is not visually detectable. It often happens that an external microphone does not work. Phone owners do not pay attention to its malfunction for several months, since they hardly use it. During diagnostics, specialists check even those functions of the iPhone and iPad that the average user is not aware of.

What should you check when diagnosing an iPhone or iPad?

- Checking the physical buttons and the “vibrate” button on the iPhone. This includes the Home button (it should work 10 times out of 10 presses), Power, volume control and silent mode. All buttons should respond with a response from the phone and a characteristic click. When you turn on the silent mode, a vibration signal should be triggered.

- iPhone network check. With the SIM inserted, all you need to do is make a call. With this call, you can immediately check the following two points.

- Check microphones and speakers and iPhone headset. This is easy to do when calling. It is enough to have two phones with you. You need to call from one to the other, bring them to your left and right ears and count to 10, pausing between words. All numbers should sound clear on both phones. This way you can check the internal microphone and speaker. To check the external microphone and speaker, you need to turn on the speakerphone and repeat the test. Also at this point you can check the headphones, three buttons and microphone on the headset.

-Checking the iPhone proximity sensor. When making a call, you need to cover the top of the screen with your hand. This is a command for the phone to turn off the display and touchscreen so that the speakerphone does not turn on during a conversation.

- Wi-Fi If the iPhone 10 steps from the router shows 1-2 bars on the Wi-Fi network indicator, this means that the Wi-Fi module and antenna are working normally.

- Checking the camera and flash. To check, you need to photograph a dark plane with a flash. In photographs, the flash should spread strictly from the center of the photograph and not illuminate any one corner. When taking a close-up shot (3-4 cm), the camera should focus on its own. Don't forget about the front camera. In the resulting photographs, you need to look to see if there are any dark spots or stripes.

- Checking the iPhone display (screen) In order to make sure that the screen is of high quality and well installed, it is enough, with the screen turned on (preferably with a dark background at full brightness), to press on the glass next to the speaker and next to the Home button. You don't need to press hard, light pressure is enough. If spots appear on the screen when pressing, this means that the screen is either of poor quality or poorly installed. Also, the display should not have dead pixels (bright colored dots that are clearly visible when turning the iPhone on and off)

- Checking the iPhone charging/sync connector Judging by the name of the connector, its task is to charge and connect the iPhone to iTunes. If, when connected to USB, the computer reacts with a characteristic sound, and the phone is charged at least 1%, the test can be considered successful. In iPhone models up to and including 4S, this connector also transmits an analog audio signal. This means that it should stream music when connected to a docking station with speakers. You also need to visually check the connector for debris and dust inside.

How to do a full diagnostic of iPhone, iPad and Mac?

If you buy a phone second-hand, it would be best for you to make an appointment with the seller at our service center and ask our specialists to check it. During the inspection, our specialists, in addition to basic diagnostics, will also check moisture sensors and the presence of solder marks on the motherboard of the iPhone, iPad, Mac. These are very important factors that affect the condition and cost of the device.
Also, during diagnostics, our specialists clean the phone, including such hard-to-reach places as the speaker, connectors, microphones, etc.

This manual is also intended for iPhone Xs and Xr

Fair, not overpriced and not underestimated. There should be prices on the Service website. Necessarily! without asterisks, clear and detailed, where technically possible - as accurate and concise as possible.

If spare parts are available, up to 85% of complex repairs can be completed in 1-2 days. Modular repairs require much less time. The website indicates the approximate duration of any repair.

Warranty and responsibility

A guarantee must be given for any repairs. Everything is described on the website and in the documents. The guarantee is self-confidence and respect for you. A 3-6 month warranty is good and sufficient. It is needed to check quality and hidden defects that cannot be detected immediately. You see honest and realistic terms (not 3 years), you can be sure that they will help you.

Half the success in Apple repair is the quality and reliability of spare parts, so a good service works directly with suppliers, there are always several reliable channels and your own warehouse with proven spare parts for current models, so you don’t have to waste extra time.

Free diagnostics

This is very important and has already become a rule of good manners for the service center. Diagnostics is the most difficult and important part of the repair, but you don't have to pay a penny for it, even if you don't repair the device based on its results.

Service repairs and delivery

A good service values ​​your time, so it offers free delivery. And for the same reason, repairs are carried out only in the workshop of a service center: correctly and according to technology can only be done in a prepared place.

Convenient schedule

If the Service works for you, and not for itself, then it is always open! absolutely. The schedule should be convenient to fit in before and after work. Good service works on weekends and holidays. We are waiting for you and working on your devices every day: 9:00 - 21:00

The reputation of professionals consists of several points

Company age and experience

Reliable and experienced service has been known for a long time.
If a company has been on the market for many years and has managed to establish itself as an expert, people turn to it, write about it, and recommend it. We know what we are talking about, since 98% of incoming devices in the service center are restored.
Other service centers trust us and refer complex cases to us.

How many masters in areas

If there are always several engineers waiting for you for each type of equipment, you can be sure:
1. there will be no queue (or it will be minimal) - your device will be taken care of right away.
2. you give your Macbook for repair to an expert in the field of Mac repairs. He knows all the secrets of these devices

Technical literacy

If you ask a question, a specialist should answer it as accurately as possible.
So that you can imagine what exactly you need.
They will try to solve the problem. In most cases, from the description you can understand what happened and how to fix the problem.