Apple tech support number. Where can I find support for your iPhone? How Apple defines a “support call”

Apple is a well-known brand in the mobile device market. They deliver quality products and provide a highly professional level of support to their customers.

The user relations department occupies a special place in the company. Let's tell you more about it.

Apple Contact Center

The company is international, which means it has its own representative office in each country, which is a completely autonomous unit and is capable of solving the problems of all citizens of the country.

Apple cares about its customers, so the contact center operates around the clock. Employees come on line in shifts to help solve user problems.

Alternative methods of communication

Information about other phone numbers is available on the official Apple website. In the section responsible for support, numbers of all representative offices in the world are available.

The site visitor enters the address or postal code. Next, he selects the product on which he would like to receive information.

A map will be displayed on the screen indicating the nearest sales points and service centers. Addresses and opening hours will be provided.

For the convenience of users, the company uses a unique code for each user. It's called Apple ID. Linking is carried out after purchasing the company's first device.

The client will need to register and link a bank card to his account. This must be done to pay for a purchase in the Apple store.

In the future, when contacting the customer service department, the user will only need to voice his identifier. The system will recognize him and provide information about his devices.

This account name can be used to get into the private part of the Apple website.

Please ask your questions or leave feedback - we will definitely answer them!
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Hello, question? Did you have a drawing in VKontakte where the prize was an iPhone? Here one lady writes that we won it and can get it by sending 772 r and the phone number says confirmation since yours is with a difference of one digit. True Of course, we don’t believe in miracles and don’t send anything. First the chairs, then the money.

Hello!! I want to ask, they told me that I won an iPhone in a drawing, and that I should pay for delivery to this number +79022627300. Are they fooling me?

Alexpndr

Hello, I would like to purchase a motherboard for iPhone 6 64GB, how much will it cost? I am in Vladivostok

Alexander

Hello, do you unlink iPhones from iCloud?

Hello, my relative died and left an iPhone with a box and a receipt, but I don’t know the password. How can I unlock it? I have a certificate of death.

I ask you to answer the question, we have two IPHONE 5 and 6. In IPONE 5 model FF352RU/A you can take photographs silently, but in IPHONE 6 model MG4J2KH/A silent photography is impossible, we tried using additional programs and it does not work. Is this a defect? ? Or is this really related to the adoption of Japanese legislation. Could you tell us which IPHONE models have silent shooting and which IPHONE models are planning to keep silent shooting or not?

Vladimir

Hello.
Help me figure out the situation: Fraudsters hacked my ID password and blocked my phone, they require me to enter some kind of code. How to unlock it?

Alexander

The phone is blocked, I don’t remember any data.
How can I unlock it?

Good afternoon I am being denied warranty repairs for reasons that are not very clear to me. I think this is outrageous on Apple's part!!! Making a nice gesture towards a guarantee in the form of replacing the phone with a new one, and then denying it in every possible way, at least looks like a SCAM! , but for a company of this format this is not respectable!

Thank you in advance! Please contact me and solve my problem.

Good morning! 09/26/2017 8 rubles were debited from my phone account for an SMS that I did not send to the number 7786205094. Why do you make such technical errors? Return the money to your account and stop scamming.

Hello! Tell me they took the funds from the card, it’s not clear why I received only the itunes/bill link. I go to the Apple account, it’s not clear how the card information got there, and why the money was withdrawn?

Hello. The front camera and fingerprint stopped working. Can I count on a replacement iPhone 6 plus?

Hello!
Is it possible to replace your battery with the 5s model?
Best regards, Olga.

Radionov Denis Sergeevich

Hello.
On 02/08/2018, I sent a complaint to your address (107031, Moscow, Petrovka St., 5) regarding the quality of the purchased product along with the iPhone 5S phone.
On 03/01/2018, in response to my complaint, I received a telegram (see photo), which said that “... the inspection report and smartphone have been sent to your address by mail. For all questions, you can contact the representative of Apple Rus LLC, Alexey Novopoltsev Ivanovich by phone 89297795773".
At the moment, I have not received the phone; the phone number indicated in the telegram is not in service.
Please provide me with valid contacts to find out the location of my phone.

Sincerely, Radionov Denis Sergeevich.

HELLO
My name is Firuz Mukhsinov
I bought an IPHONE 5S 16GB SILVER
IMEI 359140075611401
Purchase Date 02/11/2017
Apple RUS LLC Address: 107031, Moscow, Petrovka, 5

After resetting the phone will be LOCKED ACTIVATION
I forgot my APPLE ID and PASSWORD

Please, I need a duplicate of the sales receipt.

Oleg Igorevich

Hello!!! 03/24/2018, in Stupino, st. Timiryazevo bought an iPhone 8+ 256GB phone at the ISHOP store for 71,990 rubles. 03/25/2018 the phone stopped receiving the network, was constantly searching, rebooting did not help, they installed another SIM card, the same thing, in the search. On March 30, 2018, we went to a store in Stupino to get a replacement phone because this one was not of adequate quality. The seller, ignoring Law No. 18 on the protection of consumer rights, refused me a replacement and recommended updating the IOC, saying that this happens with the old one or contacting the official service. After the update, the iTunes icon and the charging wire appeared on the screen, when the apple is rebooted the phone does not show anything and nothing can be done with it. I left a complaint at the store. Please look into this situation, because the phone is not of adequate quality. And Law No. 18 on the protection of consumer rights states that within 15 days from the date of purchase, a phone of any brand and any manufacturer is subject to exchange or return if the phone is not of adequate quality. I’m not asking to change it because I don’t like something about it, it doesn’t work. Otherwise, I will be forced to go to court, where I am sure I will be found right, with all the ensuing consequences.

Good afternoon On June 22, 2018, we bought phone X as a gift from the MTS online store and a few hours later a green line appeared on the screen. Terrible! The birthday is ruined. Such a brand and defect. There are ways to exchange a phone for a new one without examination.

Svetlana

Hello! July 2, 2015 in the city of Volgodonsk, Rostov region, at st. Marine House 64 purchased an Apple iPhone 4S 8 Gb IMEI 013590006462480 smartphone for the amount of 17,990 rubles. In June of this year, the activation of the phone occurred and to solve the problem, Apple support asked for a sales receipt. Because The sales receipt was not preserved, I contacted the seller’s store and they restored the sales receipt. However, Apple's technical department refused to help, stating the following:

Case number: 100583837726
Product: iPhone
Serial number/IMEI number: DX3P98R2FMLD / 013590006462480

Hello, Svetlana!

We have reviewed the information you provided, but we are forced to inform you that we cannot fulfill your request, since this information does not match our data.

To continue checking your request, please contact the seller to obtain proof of purchase of this device. If other documents are not provided, we will not be able to continue processing your request.

An operator at the Apple support service reported that the only reason for the refusal was inaccurate information in the sales receipt, and that this was a store error. I contacted the seller’s store again, they checked again and said that they could not provide any other information other than what was on my sales receipt. The Svyaznoy hotline confirmed this information and said that they did not know why Apple did not accept my sales receipt. Then I wrote to the customer service email address [email protected], sending a sales receipt and they answered me the following:

Svetlana, good afternoon!
We have checked that the information indicated in the sales receipt is relevant and the only one we have regarding your smartphone and the purchase in general.
The sales receipt form has a standard sample.
Previously, such requests from clients have not been received.
Unfortunately, we cannot issue other documents.
We hope for your understanding.
Best regards, Svyaznoy.

All! Vicious circle! What should I do?
If Svyaznoy and Apple are business partners, then why do they have different data and should a bona fide buyer suffer? They kick me around like a ball, nodding at each other. Where to look for the truth?

It is difficult to fully study all the intricacies of the operation of apple technology - there are many products and they all have different properties and settings. Therefore, sometimes even advanced users have minor questions that take too much time to resolve. In this case, Apple has its own technical support team - you just have to write to them.

It works 24/7, so you can ask for help anywhere at any time of the day. The main thing is that the Internet is stable, because in this material I will consider the fastest and most effective contact option - online chat. You also need to know English, but first things first.

Apple recently updated its support page to make apple.com/support look nicer. Once on the page, immediately scroll down. Our goal is to quickly connect with specialists, so feel free to click Contact Support → Get Started.

First you will be asked about your location. The main thing here is to lie a little and choose United States. Well, or Russia in case of complete misunderstanding of the English language. If religious or any other canons do not allow you to do such a trick, then, alas, nothing will come of it - Ukraine is not on the list of countries. By the way, Russian technical support only provides online chat in 1 out of 10 cases, so I highly recommend making friends with a translator.

Then decide in which area you need help. In my case, these are the Apple ID settings - I don’t fully understand how to properly share purchases in the App Store with other users, so I select the appropriate item in the next menu. The same operation is suitable for other topics, but not always. Basically, technical support helps solve non-critical software glitches or simply tells you how to properly configure a particular function.

Next, you can choose the option to contact a specialist. Although only one will do - online chat. Just click on the icon, fill in the necessary information about yourself, and within a couple of minutes its window will automatically open. Wait for the first message from the employee - it is always pleasant. For example, "How are you doing today?" or “All problems are solved - and yours will be solved. Tell me what happened.”

I have asked for help via chat more than 10 times - technical support has always responded clearly and to the point. Another advantage of this method is that you can ask a question of interest in a completely inappropriate topic. This happens when online chat for the problem you are interested in is unavailable - you can simply write about a broken iPhone function in the MacBook support chat, and a specialist will redirect you to the right person. And he still wishes you a good day.

In some situations with a Mac, specialists may even ask you to download a special program to view your screen. Like TeamViewer, but from Apple and super secure. And the employees won’t be able to do anything except show you where to click and what to do. It’s very convenient when you don’t understand anything at all - you just follow the prompts and that’s it.

By the way, if this option of contacting you does not suit you, there is an alternative - via Twitter. Just mention

Apple has provided its users with convenient and prompt support service. Having any product from the company, you can dial support from your iPhone and ask a variety of questions: from the order of operation of certain keys and buttons to the order of settings of certain functions. You will also be able to learn about new properties of the company's products. You can also register your product, have your device repaired, or complain about poor service. The company is interested in ensuring that its customers always have convenient and high-quality equipment that can compete with other flagships, and therefore devotes the lion's share to servicing its consumers.

To contact a company representative, you can go to https://support.apple.com and directly contact a specialist via online chat. If it is convenient for you, you can leave your phone number and the operator will call you back at the appointed time. If you have several questions, the expert will readily answer everything and offer accessible solutions. The service is available to its clients at any time of the day in different countries.

Also, if you are in Russia, you can call the single toll-free Apple hotline in the Russian Federation at any time: phone number 8 800 555 6734.

If you are a resident of Moscow or the Moscow region, then you can quickly get through to the multi-channel support phone number: 8 495 580 95 57 at the rate applicable to your telephone operator.

Why do you need a hotline service?

By the way, if your Apple device is broken, you can submit a request for repair of your iPhone, iPad or Mac computer to the support service. A specialist will contact you as soon as possible to resolve your problem and help you contact an Apple Authorized Center near you. After all, one of the main principles of the company’s work is trust in it and user support.

If you are interested in information about Apple products and details of their purchase, as well as operating warranties, the Apple Online Store is at your service, where you can order and receive software, interesting accessories, and necessary equipment at any time. To purchase, you need to call the number 8–800–333–51–73, available from 9:00 to 21:00 on weekdays.

Apple has a wide network of service centers around the world and on all continents. So, by going to any company’s technical support website, you will find an interactive map of countries indicating addresses and telephone numbers, chats for communication in the place where you are now. Support is provided by company specialists who will be able to communicate with you in a language you understand.

If you decide to call about a device problem, support will be provided faster if you can find your device's serial number first, as this will help optimally connect you with the right support person.

If the need arises, there is also a convenient online request for support, after which an expert will contact you.

What else can you find out from support?

At the support service, you can learn from specialists about additional service options, as well as find out whether your iPhone or tablet is still under warranty by first entering the serial number of the device. The AppleCare Protection Plan provides telephone technical support and access to additional Apple support services.

The main feature of the AppleCare Protection Plan program is that it provides additional rights for all users: additional service, universal support, software product maintenance. A warranty on the hardware of the device can be obtained from the AppleCare Protection Plan for a period of up to 3 years, which in turn is cheaper than the cost of spare parts and payment for the work performed by experts who are authorized by Apple around the globe.

Under the AppleCare Protection Plan program, such products as MAC computers, RAM modules, accessories, batteries, drives, and AirPort4 devices are subject to service.

Often clients call the service because they need help - they forgot the password for their iPhone, iPad or iPod touch, or even worse, when the device is locked.

If you have a problem, for example, you lost your iPhone, it was stolen from you, or you found someone else's iPhone, in addition to contacting the police, you can report this to the service and technical support will help you block your data based on the iPhone serial ID number or find the owner of the smartphone. There you will also be told about the capabilities of the Find iPhone function for Apple devices.