ZTE phone does not accept incoming calls. Android does not accept incoming calls

You dialed the number of the person you need, but for some reason when you call there are no ringing tones. Sound familiar? In essence, this is the so-called pattern break. After all, since the advent of automatic telephone communication, the standard procedure for calling a subscriber is as follows: we dial the desired number, after which the call rings in the handset, which means that the called recipient, at the “other end of the line,” is making calls on the telephone. With the advent of mobile communications, this procedure has hardly changed at all, except that cellular clients can activate a service that will replace beeps with pleasant music. But what to do when, having dialed the desired number, you do not hear the usual signals, that is, there are no beeps and why did this happen?! Let's figure it out together!

Before proceeding to any action, I still advise you to call the number again. Perhaps it was a single short-term failure and the connection was restored!

Reasons why there are no beeps in the handset

In fact, there may be several reasons for this phenomenon, but the most basic ones, due to which there are no beeps when you call a person, are either communication problems or the telephone is broken. In addition, a lot depends on what kind of connection you use - landline wired or mobile.

Cable connection (home phone)

Despite the fact that in recent years the regular wired telephone has practically lost ground, there are still quite a lot of people who use it. Mostly these are either elderly people or some companies and organizations.

If you don’t get beeps when calling from your home phone, then first listen to see if there is a beep at all when you pick up the handset. Quite often people pick up the phone and dial a number without checking whether the telephone connection is working at all.

When there is no readiness, this is usually indicated by a break in the line from the distribution cabinet to the telephone, or problems with the cable from the telephone exchange to the cabinet. The malfunction could have been caused by various excavation works carried out near the telephone line, cable breakage by damaged equipment, flooding of junction boxes and cabinets, etc. Until the installer restores the line, there will be no connection.

By the way, quite often line damage occurs in an apartment. For example, children accidentally broke the wire, a cat chewed it, and it rubbed against something.

Mobile communications (cell phone)

When there are no beeps when calling from a mobile phone, then most often this means a failure of cellular communication caused by the fact that you are in an area of uncertain signal reception, or there is no coverage of your telecom operator in this place at all. In this case, “No signal” appears on the display.

Try redialing the number a few more times. Sometimes rebooting the phone helps.

It also happens that the culprit of the problem is the incorrect operation of the phone itself. For example, some application is installed that blocks incoming calls.

Unfortunately, in cases where there are no beeps when calling due to a broken cell phone or smartphone, there is no other option but to take it for repair.

MTS subscribers quite often encounter situations when their phone is turned on, but they cannot receive incoming calls. There are quite a few reasons why MTS cannot reach you. Let's look at the most common ones.

Reasons related to your phone

First, let's look at the basic reasons why you may not be receiving incoming calls. It could be:

Phone radio module freezes. If your phone is registered on the network, but incoming calls are not being received, the easiest way to diagnose it is to try calling somewhere yourself. If you see a “connection failure” message instead of ringing tones, you need to restart your phone. For smartphones, a suitable option is to turn on “airplane mode” for 10 seconds.
Alternate operation of telephone radio modules with multiple SIM cards. If your phone supports multiple SIM cards, in most cases the other SIM cards are blocked when one of them is active. Accordingly, while you are talking on one number, it is impossible to reach others.
Phone or SIM card malfunction. In particular, a breakdown may be indicated by the lack of indication of the name of the mobile network and error messages associated with the absence of a SIM card. You can find out what's wrong using a second phone. Try removing the SIM card from your phone and inserting it into another one. If another device registers on the network and receives calls, then the problem is with your device. If the same symptoms appear on another phone, there is a problem with the SIM card or network.
Presence of malware, various filters for incoming calls and other solutions for blocking calls. If configured incorrectly, they can make your number unavailable for incoming calls.

Network-related reasons

The mobile network also does not always work flawlessly, so situations arise in which it is impossible to reach you.

Poor quality of coating. If you are in an area of uncertain signal, it is likely that you will be constantly . Accordingly, they cannot reach you during those periods of time when your phone is not in service.
Repair work or accidents in mobile networks. If you are within service range of a base station that has entered maintenance mode, communication may be temporarily lost.
In some cases, with poor radio planning, There are situations when the phone shows a signal level of 100%, but they cannot reach you. In such situations, it may be enough to simply move or restart the phone.
Incoming calls can be missed indoors. If you have descended to underground levels (ground floor or basement), or gone deep into a monolithic building, it is likely that your phone is no longer serviceable.
Simultaneous calls. It’s quite a funny situation when two subscribers are trying to call each other and cannot do this because they are interfering with each other. The reason is that if you dial the number of the person who dials your number, you will be “out of network coverage” for each other.

Therefore, the recipe for dealing with “network” glitches is to reboot the phone, move it and have a little patience. Sometimes in 5-10 minutes all problems are solved by themselves.

Reasons for blocking a number

It is important to listen to what the answering machine says when your number is dialed. If you hear a message that “Subscriber is temporarily unavailable,” this means that the network “does not see” your device. If you hear a message that “Subscriber is temporarily blocked,” this may indicate financial or other reasons for blocking your number by the operator.

SIM card, number, tariff
- How to unblock a number?
  - If you run out of money in your account and the number is blocked, top up your balance. The number is activated after the debt is repaid.
  - If you have not used a number for more than 90 days, it may be blocked. To restore your number, take your passport to a MegaFon salon. If the number has not been transferred to another subscriber during this time, you will receive a new SIM card with the same number.
    Find out if you can restore your number by sending a free SMS from your current MegaFon SIM to. In the message, indicate the number you want to restore and the owner's full name.
  - If the number is blocked after losing your SIM card, you can get a free new SIM card with the same number by going to a MegaFon salon with your passport.
  - If you have set a block, the number will be unblocked automatically on the day you selected for the block to end.
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- How to get a new SIM card while keeping your phone number?
  Apply with your passport to any MegaFon salon in the Home region in which the agreement was concluded. You can get a new SIM card for free and continue to use your number. The tariff and all terms of service remain the same; there is no need to enter into a new contract for the provision of communication services.
  
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- How do I keep my number?
  The number remains yours as long as the balance is positive. If you do not use the number and do not activate the blocking service, then at least once every 90 days you need to use communication services: outgoing calls, incoming calls, sending SMS, sending and receiving MMS, accessing the Internet. If you do not use communication services for more than 90 calendar days in a row on call tariffs and longer than 180 calendar days in a row on Internet tariffs, the subscription fee for maintaining the number begins to be charged daily.
  
  The amount of the subscription fee for maintaining the number, the conditions for its debiting and the period at the end of which the contract for the provision of communication services will be terminated and the number can be transferred to another subscriber, are indicated in the description of your tariff. You can find it in the Tariffs or Tariffs Archive section.
  
  If you do not use communication services for more than 90 days and the Personal Account balance is zero or negative, the contract is considered terminated on your initiative. If the number has not been transferred to another person, it can be restored by filling out an application at the MegaFon salon.
  
  If you plan to not use mobile communications for a long time (more than 90 days), block your number.
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- - Use the service Telephone codes of mobile operators. Enter the mobile number you are interested in in the search bar and click the “Check” button. The carrier and region will appear below the search bar.
  - Type the command * 629 # . Then enter the mobile number you want to verify in any format. Operator and region information will appear on the screen.
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- How to renew the contract or change the number?
  You can choose a number when concluding a contract for the provision of communication services or replace your current phone number.
  
  Choose a beautiful, easy-to-remember number in an online store or in a MegaFon showroom.
  
  The cost of the room depends on the room class: simple, bronze, silver, gold, platinum, and the type of numbering: federal or city. More details about the cost of the room in the description of the service Select a room.
  
  The service operates in two modes:
  - one-way: the caller will hear the message “The subscriber’s device is turned off or is out of network coverage”;
  - two-way mode: the caller will receive an SMS with your new number.
  In any mode, you will receive an SMS with the number of the person who called your previous number.
  
  The service does not work if the balance on the old number is negative or zero, or if the old SIM card is blocked.
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Services, options
Mobile Internet
- What to do if the mobile Internet does not work or the speed has decreased?
  1. Check your balance and top it up if necessary. To check your balance, type the command * 100 # or go to your Personal Account. The Internet only works with a positive balance. If you have recently topped up your account, wait a few minutes for the internet to work again.
  2. Check the balance of your Internet package. Open the MegaFon application or go to your Personal Account Balances for service packages. If the included Internet capacity has run out, connect one of the options to extend the Internet.
  3. Check if you have the Mobile Internet service connected. To do this, go to your Personal Account and in the “Services” section, select Services and options or dial a free command on your smartphone / tablet * 105 # and select the desired item from the menu on the device screen.
  4. Make sure you have Data Transfer mode enabled. You can check this in the settings of your smartphone or tablet in the “Data transfer”, “Data connection” or “Mobile network” section (the name may differ in different devices).
  5. Reboot your device (turn it off and on).
  6. Turn off Wi-Fi on your smartphone/tablet (when using a router from MegaFon, Wi-Fi should remain on).
  7. Move the SIM card to another device. If the mobile Internet also does not work in another device, contact the nearest MegaFon store with an identification document to replace the SIM card. When replacing a SIM card, the phone number will not change; the service is provided free of charge.
    To find out the address of the nearest salon, open the MegaFon application.
  8. When using the Internet via a modem/router: Reinstall the MegaFon Internet application, try connecting the modem/router to another USB port on the computer, update the software of your modem/router. You can download the latest versions of the software for free from the MegaFon online store. Find your modem or router in the directory and go to the "Files" tab.
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- What is 4G+, how to start using it and how does the transition from a 2G/3G network to 4G+ happen?
  4G+ (or LTE) is mobile Internet with a speed that is not inferior to regular wired Internet. Browser pages, files, music, videos, games and applications load in seconds.
  
  To start using 4G+ you need a smartphone and SIM card that support this technology.
  
  Type the command * 507 # to see if your SIM card supports 4G+. If not, you can change it for free at any MegaFon store using USIM.
  
  After you insert the new USIM into your smartphone, select the LTE network type in the settings.
  
  And if you have a smartphone with support for two SIM cards, then USIM must be installed in the 1st slot.
  
  When you connect to a network, the device automatically selects the best network in terms of signal quality. To ensure maximum connection speed, a network with more reliable reception is suitable. There is no need to manually switch the mode or perform any other actions. The device changes networks automatically, without interrupting the connection.
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Personal account
- How to log into your Personal Account, get or change your password?
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- How to top up your account?
  Choose any convenient method:
  1. Top up your account from a bank card or e-wallet in the Payment section.
  2. On the main page of your Personal Account, you can top up your account, as well as the account of another Megafon subscriber, with a bank card.
  3. Set up Autopayment yourself in your Personal Account on the website or contact a specialist at a MegaFon salon for help. With this service, the balance will be replenished automatically from your bank card.
  4. If you can’t pay right now, use the Promised payment service.
  5. Another MegaFon subscriber can transfer money to you from their account using the Mobile Transfer service. To send a request to another subscriber, use the free Pay for me service.
  6. If you are a Sberbank client and your bank card is linked to a phone number, indicate the required amount in an SMS and send it to the number or use the Sberbank Online application.
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- How to stay in touch with a negative or zero balance?
- Mobile subscriptions
  - How to unsubscribe?
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  - Can I listen to a recording of my telephone conversation?
    MegaFon does not record subscriber calls.
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  - How to set up call forwarding?
    You can set up or cancel call forwarding in the phone menu or in your Personal Account. For conditions and cost of setting up forwarding, see the service page.
    
    If the set forwarding does not work, check whether there are any restrictions on your number and whether the number is entered correctly.
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  - What is VoLTE technology and what is needed to use it?
    To use VoLTE calls, you need a device and SIM card that support this technology.
    To check if your SIM card is suitable for the 4G+ network, enter the command * 507 # . If it doesn’t fit, replace it for free with a USIM card at any MegaFon store.
    
    List of devices that support VoLTE:
    - iPhone 6/6 Plus, iPhone SE, iPhone 6s/6s Plus, iPhone 7/7 Plus, iPhone 8/8 Plus, iPhone X, iPhone XR, iPhone XS, iPhone XS Max and later;
    - Honor 10, Honor 10 lite, Huawei P20, Huawei P20 pro, Huawei P20 lite, Huawei Nova 3, Huawei Nova 3i, Honor Play, Honor 7X, Huawei P10 lite, Huawei Nova 2 plus, Huawei Nova 2, Huawei Nova 2i, Honor 8 lite, Huawei P-smart, Huawei P-smart 2018, Huawe Mate 20 lite, Huawei Mate 20, Huawei Mate 20 pro, Honor view 20, Honor 8C;
    - LG K10 2017, LG Stylus 3, LG X Power 2, LG G6, LG Q6α, LG Venture, LG G7, LG G7 Fit, LG Q7, LG Q7+, LG Q Stylus+, LG K9, LG V30, LG K11, LG K11+ ;
    - Nokia 3, Nokia 8, Nokia 5.1;
    - Samsung Galaxy Note 8, Galaxy Note 9, Galaxy J7 Neo, Galaxy A3, Galaxy A5, Galaxy A6 | A6+, Galaxy A7, Galaxy A8 | A8+, Galaxy J2 2018, Galaxy J3, Galaxy J5 | J5 Prime | J5 2016, Galaxy J7 | J7 2016 | J7 2017 Neo, Galaxy S7 | S7 edge, Galaxy S8 | S8+, Galaxy S9 | S9+, Galaxy J6 | J6+ 2018, Galaxy J4 | J4+ 2018, Galaxy J8 2018, Galaxy J2 | J2 Core | J2 Prime, Galaxy A9 2018;
    - Sony Xperia X, Xperia X Performance, Xperia XZ, Xperia X Compact, Xperia XZs, Xperia XZ Premium, Xperia XZ1, Xperia XZ1 Compact, Xperia XA1, Xperia XA1 Ultra, Xperia XA1 Plus, Xperia XA2, Xperia XA2 Ultra, Xperia L2, Xperia XZ2, Xperia XZ2 Compact, Xperia XZ2 Premium, Xperia XA2 Plus, Xperia X dual, Xperia X Performance dual, Xperia XZ dual, Xperia XZ3;
    - Vertex Saturn, Vertex Impress Blade, Vertex Impress New;
    - Alcatel 1 (5033D), Alcatel 3L (5034D), Alcatel 1X (5059D), Alcatel 5052D, Alcatel 5099D, Blackberry Key 2.
    If the model you need is not in the list, check with the manufacturer to see if your phone supports VoLTE technology. The list is constantly updated.
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  - How to set up VoLTE?
    Select the desired settings for your smartphone:
    - iPhone: Settings → Cellular → Data Options → Enable LTE → Voice & Data.
    - Huawei: Settings → Wireless networks → Mobile network → VoLTE calls.
    - LG Stylus 3, LG X Power 2, LG K10 2017, LG G6, LG Q6α, LG Venture: Settings → Networks → Advanced → Mobile networks → VoLTE or long press on the VoLTE icon in the notifications menu.
    - NOKIA: Settings → More → Mobile networks → 4G LTE mode (enabled by default).
    - Samsung Galaxy: VoLTE is automatically enabled in the new firmware.
      If not: Settings → Connections → Mobile networks → VoLTE calls.
    - Sony Xperia: VoLTE is automatically enabled in the new firmware.
      If not: Settings → More → Mobile network → Enable VoLTE or Notification panel → Quick settings → Enable VoLTE.
    - Vertex Saturn: Settings → More → Mobile networks → 4G LTE mode.
    - Alcatel: Settings → More → Mobile networks → VoLTE.
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  - Why doesn't the network pick up?
    1. Unstable network signal.
      You are outside the city, in areas with dense buildings - in an area of uncertain signal reception. If communication problems occur regularly, please send us a message via the Write to us form or contact the Support Service through your Personal Account. In the message, indicate the address where communication problems occur and describe the problem in detail. On an Android device, using the My Network application, you can automatically send information about call quality and coverage problems to MegaFon.
    2. There is not enough money in your account.
      Top up your account in any convenient way.
    3. Incorrect network connection.
      Go to your phone settings and select the MegaFon network manually. Reboot your phone. If your device allows you to select the network standard (4G / 3G / 2G), try switching to another standard.
    4. The phone or SIM card is faulty.
      Insert the SIM card into another device and check if it will connect to the network. If the SIM card in the other phone also does not register with the network, replace the SIM card.
    5. You are outside the Home Region or in the coverage area of an operator with which MegaFon does not work.
      Go to your device's settings and try manually selecting a different network.
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- Emergency assistance
  - How to call emergency services?
    Single emergency number:
    
    1 - fire service;
    
    2 - police;
    
    3 — emergency medical care;
    
    4 — emergency gas network service.
    
    Emergency numbers:
    
    Emergency medical care - ;
    
    Calls to emergency numbers are free. You can call if there is no money in your account, and even from a phone without a SIM card.
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  - What to do if your phone is lost or stolen?
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  - How to protect yourself from scammers?
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  - How are emergency communications services provided?
- Roaming
  - How to use communication services when traveling around Russia and the world?
    When traveling around our country, no additional actions are required to use communication services. The only condition is that you must have a positive balance.
    
    When you leave for other countries, as well as the Republic of Crimea and the city of Sevastopol, where there is no MegaFon network, you need to make sure that you have the Roaming service activated. It is needed so that you can use communication services in the networks of other operators.
    - 8 800 550-05-00 +7 926 111-05-00 from anywhere in the world;
    - Personal account or MegaFon application;
    - go to the MegaFon salon with your passport.
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  - How to connect and disconnect services in roaming and spend less?
    The easiest and most convenient way is the MegaFon mobile application or Personal Account. You can check your balance, connect or disconnect services and options, order detailed expenses and ask questions to support in the chat.
    
    When roaming, you do not need to change your mobile Internet settings.
    
    Pay attention!
    
    Some phones may limit data usage while roaming. Go to settings and check if mobile Internet is enabled in roaming.
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Running Android. What to do and how to fix it.

Many users encounter a problem when phone or The Android tablet starts acting up. It seems that nothing happened that could cause a malfunction, but it does not work as it should.

For example, the device has problems with the fact that it is not possible to answer an incoming call, or the device cannot be reached, although the call is in progress. The reason for this may be:

1st: Software glitch- i.e. the problem is a software glitch

2nd: Hardware failure- i.e. the problem is in the hardware (i.e., replacement or restoration of spare parts for the gadget is required)

However, do not rush to get upset - in 90% of cases there are problems operation of the system for receiving voice calls and messages smartphone a or Android tablet is to blame software glitch which you can easily fix on your own.

Fixing a software glitch:

Method 1. Quite simple - go to "settings", find there "backup and reset", in which you choose full reset settings with deletion of all data. Be careful, using this method is often effective, but it entails deleting all photos, contacts, passwords, music, games, videos and, in general, all information stored on your smartphone e or tablet e. Therefore, first save everything you need by connecting the gadget to your computer. If this method does not suit you, or if even after this the problem is not resolved, see Method 2.

Method 2.

Based on solving problems with communication and network reception phone number and tablets based on Android by introducing additional software. Utilities that control all processes inside gadgets. Today, there are quite a lot of them, however, the fewer functions an application contains, the more effective it is, as a rule. The best way to monitor system functions, corrects, and correct all possible settings and synchronization errors is a small, easy-to-use, free utility for Android-based devices. You can download the application from Google Play and see its additional options in the description. After installing the application, all that remains is to launch it. Further, in principle, nothing more is required from you. The application will take full control of the device's functions. (By the way, among other things, the gadget will begin to charge 20% faster, and its performance will also increase significantly, which will affect the loading speed and operation of all applications, games, and the system as a whole. On average, after scanning, the system runs at 50% faster.)
Method 3.

Changing the device software, or as it is also called "re firmware". This method, as a rule, requires certain skills and can be solved by contacting the Service Center. To carry out this task yourself, you need to contact the website of the manufacturer of your device, download the utilities necessary for flashing the firmware and the firmware itself, and then reinstall it on your gadget.

If none of the methods brings results, unfortunately, you will have to contact the Service Center for repairing your tablet a or smartphone a.

There are no incoming calls or the handset does not pick up when there is an incoming call on a smartphone or running Android. What to do and how to fix it.

Sometimes situations arise when you have a phone on your desk or in your pocket, but for some reason calls are not being received. Why doesn't your phone ring? Let's look at a list of typical reasons.

Why doesn't my mobile phone ring?

Why does it happen that you can’t make a call from a cell phone or even receive a call?

Problems with the SIM card. The phone may not work if you leave the service area. See if your operator is detected on the phone. Or maybe the monitor says, “No network.” If there is no network, but you are sure that you are in the access area, remove the SIM card from the phone and insert it again. Perhaps she just moved away. If this doesn't help, insert the SIM card into another phone. If it doesn’t work on another device, that’s the reason.
Battery problems. The reason that you cannot make calls from your mobile phone may be a discharge or failure of the battery. In this case, charge your phone or buy a new battery.
Damage to the phone. The reason may be in the phone itself. Water could get on it, you could drop it. Perhaps your phone has already exhausted its resource or you got a low-quality device. To find out the exact cause, contact a workshop.
The account has run out of money. True, in this case, they will most likely be able to reach you, but you will not be able to make a return call until you top up your balance.

Why doesn't the landline ring?

Now let's see why the landline phone doesn't ring.

No payment. Remember if you forgot to pay for telephone services. Check with your operator about the status of your current account.
Nutrition problems. If you are using a cordless phone, make sure its battery is charged and the base is connected to the mains. Without this it will not work.
The device is faulty. Check that the telephone itself is working properly. To do this, plug the phone into a socket in another room where there is definitely a telephone connection. If the device shows no signs of life even there, take it for repair or replace it with a new one.
Problems with the cable. If it turns out that the device is working, check the presence of contacts at the places where the wires are connected. Look to see if the wires coming from the handset to the device and from the device to the outlet have come loose. Has anyone pulled the telephone plug out of the socket? Is there a break in the telephone cable coming from the panel? After fixing these problems, your phone can work.