• Windows 7 loading stops at the logo. The computer freezes immediately after loading Windows (how to solve the problem). The computer freezes after startup, but works in safe mode - troubleshooting

    The problem of an operating system freezing when loading is not uncommon. A considerable number of users sometimes observe a frozen Windows logo, and this may be due to a number of reasons: a software glitch or problems with the computer hardware. And in order to correct the situation, you must first determine in which area this problem occurred, and why the computer freezes when loading Windows 7.

    Overheating and dust

    To identify which device is causing Windows 7 to freeze on boot, you should first check your computer for overheating. A short-term mechanical check of the side wall of the system unit or laptop case is most often uninformative: the case parts may simply not have time to heat up when the PC is turned on. Of course, no one bothers you to wait until this happens (if overheating occurs), but this will definitely not improve the health of the device. Therefore, it is more advisable to resort to software verification.

    It is more likely that starting the operating system in safe mode will work - a special diagnostic environment with limited functionality and disabled secondary devices. To activate it immediately after loading the BIOS, you need to press "F8", which will bring up a menu of additional OS boot options, from which you need to select "Safe Mode" or "Safe Mode with loading network drivers".

    The next step is to launch a special utility, for example, CPUID HWMonitor or SpeedFan. If you don’t have any of these programs at hand, then the same mode with network support will come in handy: the utilities are absolutely free and can be freely downloaded from the manufacturers’ websites.

    By launching the program, you can immediately evaluate the readings of the device’s temperature sensors: for processors and video cards, the normal temperature in the absence of heavy loads ranges from 30 to 60 degrees Celsius. Since safe mode is running, which minimally loads system resources, the performance of the PC components during normal operation should be within these values. If the temperature is approaching critical values ​​(100° C), and there is no load on the system (which can be checked through the standard “Task Manager”), then it’s time to sound the alarm and begin to understand the reasons for overheating, due to which Windows 7 freezes at loading.

    The permissible temperature indicators of the motherboard without load are from 30 to 50 degrees. If the sensor records about 70 during idle time, the problem is obvious.

    It is not possible to check the temperature of the RAM and power supply using software, since temperature sensors are not installed on these devices. The easiest way is to check the air stream at the outlet of the power supply (if it is clogged with dust, it will blow like from a stove), and a tactile memory test (with caution: if the RAM overheats, touching the modules can cause a burn).

    Lack of cooling can be caused by simple dust blockages or drying out of the heat conductor. In cases of dust, with the proper skill, it is quite possible for an average user to restore order inside a PC, but changing thermal paste or conductor plates requires certain skills. In any case, after eliminating the causes of overheating, the system will boot again in normal mode.

    Problems with components

    If the temperature test does not reveal any problems, everything is fine inside the device, but Windows 7 still freezes at the logo when loading, you can resort to hardware testing. Usually in such cases, attention is paid to the hard drive and RAM.

    Checking the hard drive

    A problem with the mechanics of a hard drive is most often identified in the early stages of its occurrence, since it is difficult not to pay attention to the appearance of extraneous sounds such as clicks or uneven humming. In this case, as a rule, not only does the loading of Windows 7 freeze when the computer starts, but also micro-freezes and freezes are observed during operation. The problem may be loose contact between the power connectors (especially the SATA interface). A simple replacement of the four-wire power cable will help. But if this does not help, then it’s time to think about purchasing a new storage medium and creating a backup copy of the data as quickly as possible.

    Logical errors in HDD operation are identified and corrected using special utilities, for example, free but effective Victoria or HDDScan. These programs are capable of not only identifying and fixing software disk failures, but also localizing and marking bad sectors, isolating problem areas in the physical structure of the disk. Logical errors are correctable, physical damage is no longer there, so the first ones that appear on a BadBlock disk are a signal to the user that the disk should no longer be used as a storage facility for important information.

    Checking RAM

    If you suspect that Windows 7 freezes at boot due to a faulty RAM, you can try to remove the memory modules from the slots, blow them out with a syringe, and then insert them back. If there is more than one module, start the PC, alternating them and observing the behavior of the computer. As practice shows, these manipulations are quite sufficient. However, if the problem still persists, you should use either a standard OS tool (Windows 7 Memory Checker, called by the mdsched command) or one of the third-party utilities (MemTest86+). Experts recommend using MemTest, since the utility performs a more thorough analysis of RAM.

    It should be borne in mind that the presence of errors in the RAM test does not always mean that the memory modules themselves are faulty; the problem may also be hidden in the motherboard. One way or another, a full answer can only be obtained at the service center.

    Software glitches

    PC hardware errors are not the only reason why Windows 7 freezes when loading the desktop. There can also be a lot of them in the software environment. Moreover, a significant part occurs due to the fault of the users themselves.

    Overloaded startup

    The problem most often observed occurs with inexperienced users who do not understand the basics of installing software on a computer. This is especially true for fans of various cloud services, whose online installers often clutter the system with additional software, and also place it in startup. At the same time, the possibility of canceling the installation of these components by the user is simply ignored or not noticed. The solution is to check the startup and clean it if necessary. This can be done using the Msconfig system utility by calling it with a similar command through the "Run" menu. The "Startup" tab contains a list of all applications that start when the OS starts. Disabling autorun is done by unchecking the line.

    Viral infection

    There are plenty of ways for digital infection to penetrate a system: dubious sites, downloading and launching unverified executable files, using infected removable media, etc. The behavior of virus products may vary, but negative impact on OS loading is quite common. The solution is a full system scan with an antivirus program. An important point is the degree of infection: in some cases it may be necessary to launch an antivirus product from bootable media.

    Incorrect driver installation

    In this case, Windows 7 freezes at boot, mainly due to an error in the video adapter driver and motherboard, especially when updating. The problem is solved by manually removing the driver through Device Manager or restoring Windows from a checkpoint (if system recovery is enabled).

    Windows Feature Update

    Most often this is caused by a power failure during the update process, although software reasons should not be ruled out. If Windows 7 freezes when loading after an update, but the download and installation process went as normal, it is recommended to just wait first: it is when the computer starts that the OS configures the installed components. As a rule, everything is limited to a relatively long wait.

    But if there is no result, and after a long time Windows still shows the start screen, you will have to boot into safe mode and call the command line (Run, and then enter cmd). Next, you need to enter the command sfc /scannow. It is responsible for scanning and restoring the integrity of OS system files. In cases of problems with the update, this is usually sufficient.

    Sometimes the system experiences a serious crash (Windows 7 and higher versions are especially susceptible to this error) and the screen freezes on the “Welcome” message. Adding to the complexity of this situation is the inability to log into your account and gain access to management functions. Below we will discuss ways to fix the problem.

    Solving problems with the Windows boot window.

    There may be several reasons for the download to stop:

    • dust getting into the processor;
    • driver conflict;
    • a large number of programs that run along with the system;
    • corruption of system files;
    • malware;
    • low quality video card.

    To reliably establish which case the problems of your particular system relate to, you need to open at least basic control functions. To do this, restart the computer and, before Windows starts loading, press F8 several times (depending on the type of BSVV, other keys can activate it - also try F2, Shift+F8, Del+F2). A window should appear asking you to log in to “Safe Mode” - select it and click Enter.

    Solutions to the problem

    Removing or reinstalling drivers

    The first thing you need to do is check the drivers for compatibility with the system, because in most cases it is this circumstance that causes the startup to stop. The most “conflicting” ones are often the graphics card drivers, and a little less often – the sound drivers.


    If it doesn’t work, we repeat the same manipulations with each device. Sometimes you have to completely remove an incompatible driver so that it does not interfere with booting. In this case, the system will replace it with an adequate analogue, but with the loss of some capabilities.


    Removing programs from startup

    Many programs automatically enter autorun during installation. Dissonance between one of them and the system components can cause it to freeze. To resolve the problem, you need to identify the conflicting software.


    If the problem is resolved, then its source was indeed hidden in the conflicting application. To find out which one, open “Startup” again and check the box next to the first program on the list, then check how the system starts. And do this with each program until you identify the conflicting one. If the OS still does not boot, you should next check the hard drive.

    Checking HDD for errors


    But if the HDD received mechanical damage (for example, from an impact), this will not help - you will have to replace it.

    Checking the integrity of system files

    The computer and laptop also freeze due to violation of the integrity of system files. To check if this is your case:

    1. Press Win+R.
    2. In the “Run” window, write “cmd”.
    3. The “Command Prompt” will open, in the field of which we type “sfc/scannow” (ignore the quotes) – Enter.

    Thus, we have launched the diagnostics, its results will be displayed in the same window. The system will automatically detect and fix problems.

    Virus check

    If your computer takes a long time to boot, it may be infected with a virus. To determine whether this is true or not, you need to scan all files with an antivirus application. To do this:

    1. Find the antivirus shortcut and make sure the program can run in Safe Mode.
    2. Run Computer Scan. It is necessary to check all files on the HDD and flash cards.
    3. When infected components are found, remove them or quarantine them.
    4. Reboot your computer again and log into the OS as normal.

    Restore point

    One option to return to normal operation is to use a restore point.


    Good day. Let's consider today a problem when loading Windows that I encountered twice within a week. The first incident occurred on a personal computer, the second on an HP laptop. I searched the Internet and it turned out that the situation is quite common and everyone has their own way of solving it. Let's try each one in order. Exactly how this problem manifests itself. According to users, they work at their computer without disturbing anyone, and one fine morning, when they try to turn on the computer, the screen freezes on the “Starting Windows” picture, at a time when the “balls” are not yet spinning. We tried to wait 30 minutes and an hour, but nothing changed, the picture remained in place. What to do? First. We need to make sure that the problem is not in Windows itself. Perhaps, as a result of a virus attack, important system files were damaged and the system now simply cannot find them. Take a disk with a clean operating system and install it. If the problem does not go away, then the problem is in the hardware.

    Second, What they advise is to go into the BIOS and reset to default settings. To get there, look at what is written on the start picture and see something like “Press DEL Setup BIOS”. This is what we need, press the Delete button a couple of times and find ourselves in the mysterious world of “BIOS”. Let's go through the sections and in the very last of them there should be an item “Load default BIOS”, which is what we need. Click on it, reboot and if everything went well and you finally saw the desktop, congratulations, the problem is solved for you. For those who did not help, move on.

    Third, What we are offered is to check our hard drive for bad sectors. There are several ways to do this. For branded laptops, you can check the HDD “without leaving the cash register,” so to speak. To do this, go to the BIOS and in the first section we find Self-test HDD. Found it? Well done. Click on it and the check starts. If there is no such thing, then we take any external drive, be it an optical disk, an external HDD, a flash drive, write a Live CD image there, or the diagnostic programs themselves and make a multiboot flash drive (you can read about this). There are many diagnostic programs, the most famous are MHDD and Victoria. If we find bad sectors, then we look for a replacement working hard drive, but if there are no bad ones and after completing both steps, the computer still does not want to work, we move on to the next, fourth method.

    Fourth method again means “tinkering” with the BIOS, but this time not resetting it, but reflash it. I wrote how to do this in a recent article, you can read it. We take the firmware from the manufacturer's website. How to find out the manufacturer? Look at the starting picture or enter the model of your motherboard (laptop) into the search. The firmware procedure itself will not take much time. You will be required to ensure that the power is not lost during the firmware. Therefore, it is advisable to use a UPS. Flash it, turn on the computer, check it. If everything now loads as it should, then congratulations, but if not, then I suggest going to the last point.

    Fifth What you can do with your computer is to check the RAM. Because when loading, it plays a huge role, because all Windows system files are copied from the hard drive to your RAM, and if there is some problem with it, the system may go into a loop waiting for a response from the RAM. You can check your RAM with a program called memtest86. You can easily find a sample of it on the Internet. We write it to our multiboot flash drive and run the test. This check goes through an infinite number of laps, so after the program has passed 1 lap, or better yet 2 (you can find out by checking the Pass item) and if the “Error” item = 0, then your RAM is “healthy”. If the error point is not zero, then there is a problem in the RAM. If there are two strips, then by turning them off one by one we determine the broken one; if there is only one, then you will have to either buy a new one or borrow it from a neighbor while checking.

    Sixth, check if you have any connected devices, any flash drive or mobile phone. Or maybe there is some kind of disk in the drive. Don't be lazy! Check it out! Personally, I had a case with a laptop that also froze when loading. I spent two days fiddling with it and in the end the solution turned out to be painfully funny. The reason was the connected USB mouse. Which I couldn't even think of. I just accidentally turned it off and the problem was instantly solved. The most interesting thing is that when I connected another mouse, everything worked fine. And for myself, I concluded that the first mouse was a mess, even though it was branded A4Tech.

    Seventh (final), problem with the motherboard. I personally had a case where the user’s computer also froze. Then I tried everything, everything I described here, but nothing helped, then I completely disassembled the computer, fortunately it was an ordinary desktop computer, and not some kind of laptop. I took out the motherboard, and there was a swollen capacitor in the chipset area.

    Well, it turns out I changed it, and lo and behold, Windows began to boot!

    Let's summarize. If you have done everything that is described here and it did not help you in any way, then the only way out is to contact a service center, where they will diagnose you using special equipment. Of course, you will have to pay money for this, but as a result you will get a fully working laptop. Good luck!

    Among the mass of computer problems, a special place is occupied by the OS freezing immediately after booting. That is, the process of loading the operating system itself proceeds normally: without a blue screen or other failures. But as soon as the system boots and the “Desktop” appears, this is where the problems begin. More precisely - one problem, but a global one: the system completely freezes! Moreover, there are two options for freezing: 1) the cursor moves freely across the screen, but not a single shortcut responds; 2) the cursor does not move on the screen. In any case, the problem requires a solution. So let's see where the problem lies.

    First, let’s immediately identify those places on the computer that are not involved in this problem. These are the video card and sound card, since they are responsible for other system actions. Therefore, we exclude these two nodes immediately.

    Secondly, let's consider the most possible places where problems may arise: 1) processor; 2) hard drive; 3) capacitors.

    Thirdly, a software conflict can cause the system to freeze after loading. Very often, "dummies" install a lot of software: all sorts of defragmenters, system cleaners, system accelerators, etc. At the same time, the "teapot" absolutely does not think that when installing such motley software, it can provoke a serious system conflict. It’s also not uncommon for a “teapot” to decide to strengthen the system’s protection and install two (!) antiviruses at once! Naturally, after restarting the system, you will no longer be able to control the system: a software conflict simply will not allow you to do this!

    So, we’ve looked at the reasons, and now we’ll put everything in order and solve the problem.
    1) Processor - it is this “brain” of your hardware that is responsible for processing information processes in the system. That's why it's called a "processor". If the processor is overheated, the system freezes in 99.9% of all cases! Overheating is easy to detect with the naked eye: touch the processor heatsink with your finger and if it is very hot, then the problem has been found. The solution is to clean the cooler and replace the thermal paste.

    2) The hard drive is the “pocket” of the system, which contains all the information that you enter into your hardware. If the hard drive becomes hot, then something is clearly wrong with it. The solution to the problem is quite simple: remove the hard drive and turn it upside down. Look at the following: if there are any drips or signs of oxidation on the contacts. If you have it, take a cotton swab, alcohol, cucumber (just kidding) and clean the oxides. We install the disk in place and start the system.

    3) Capacitors are radio components that are responsible for the adequate operation of many components of a computer system. For example, if one of the capacitors leaks on the motherboard, the system power will drop. And any crash in the system invariably leads to various kinds of problems, including freezing. The solution is to replace leaking capacitors.

    4) Viruses and Trojans are an unlikely thing, but they still happen. So check the system with help and delete everything found.

    5) BIOS - sometimes a simple move helps solve the problem with freezing: we enter the BIOS and set the default settings. Helps in 50% of all cases.

    6) Broken software is paid programs that have been hacked and made free. It is precisely such programs that quite often provoke system conflicts and lead to system freezes. Boot your computer into " " and remove all programs downloaded the day before, except the antivirus.

    Bottom line: freezing can be caused by both temperature and software. But remember: the problem is solved on its own! The only thing you need is patience.
    Well, and the last thing: if your hard drive is at least 5 years old, then just think about replacing it. Five years for a disc is a bit long (although not fatal).
    We hope that the article will help someone in solving the problem with freezing. Good luck!

    Many PC users often encounter a problem when Windows 7 freezes on the logo when loading, i.e. loading proceeds normally until a certain point, after which the operating system (OS) falls into a “stupor” and is brought into “feelings” only after pressing the Reset button .

    There are many reasons that lead to this phenomenon, among which there are 5 most common ones. Let's look at them in more detail.

    Possible causes and solutions

    • Virus programs are the main cause of fatal changes in the operating system;

    It is necessary to use modern anti-virus scanners that will help identify and remove malware and spyware from your PC. If the antivirus does not help, then manually end suspicious processes in the registry and startup, then find and delete all suspicious files from your hard drive.

    • Stopping the OS startup can occur due to simple overheating of the processor and chipset;

    A failed cooler, old thermal paste, or a radiator clogged with dust can stop your PC from working in a matter of minutes. When the system boots, you need to use one of the many utilities to check the temperature of the central processor, video card, or chipset.

    If the reason is overheating, and the cooling is functioning, but is clogged with dust, then you need to clean the PC using compressed air or a vacuum cleaner.

    • RAM problems also often lead to unplanned stops when starting Windows 7 OS;

    The most common RAM problems are overheating and defects due to damage to the memory module. Unfortunately, the last type of problem can only be identified through testing.

    Experts' recommendation: when overheating, use special heat sinks, which significantly reduce the risk of RAM failure. If this does not help, replace the device. A factory defect in a RAM module may surface even after prolonged use of the memory.

    • the PC falling into a “stupor” when starting the operating system often occurs due to mechanical, electronic, logical or hardware failures in the hard drive;

    You can detect problems with the hard drive by testing, running the utility in Windows 7 or using third-party software. Extraneous sounds often become harbingers of problems with the “screw”. If strange noise and clicks appear in the hard drive, you need to make a backup copy of its contents and be ready to purchase a new device.

    • sometimes, the reason for the computer “slowing down” during device initialization is incorrect settings or an outdated BIOS version;

    Most often, this happens after installing new components on an old motherboard. The BIOS may simply not have information about them. The solution in this case is quite simple: initially return to factory settings or update the BIOS.

    Sometimes you can solve the problem of a PC freezing at startup by rolling back to a checkpoint that the system creates.

    To do this, you need to have a boot disk and follow a few simple steps:

    • reboot the PC and go into the BIOS. Depending on the manufacturer, the input keys may be different, most often it is Del; F2; Esc. In order to accurately determine the input key, you need to refer to the documents included with the motherboard;
    • change the download priority. To do this, go to the BOOT section, after which you need to go to the Boot Device Priority menu item;
    • highlight the 1st Boot Device item and confirm by pressing Enter. In the Option window that appears, highlight the drive and press Enter. After this procedure, the PC will be launched from this device;
    • exit this menu, then press Esc, then Exit, then Enter, and then confirm saving the settings with the Enter key;
    • insert a disk with an operating system or a boot disk into the CDROM and reboot;

    Tweaking the Registry to Identify a Freezing Problem

    In order to be sure to identify which process causes the OS to stop starting, you should make a small adjustment to the registry entries.

    You can do this by booting into command line support by entering the command: regedit.exe.

    • in the left part of the window that opens, select the KEY_LOCAL_MACHINE folder, then open SOFTWARE, in this directory find and open Microsoft, then Windows;

    In this directory you need to find and open CurrentVersion, then Policies and finally System;

    • Having opened the System directory, pay attention to the right side of the window;

    In it you need to find the Verbose Status file. Open it and in the tab that opens, set the value to 1; (The default value is 0)

    Important! You should be aware that the file you are looking for may not exist in the registry. In this case, it must be created. Click on the free space on the right side of the window, select the New menu item, and then DWORD Value (32 bits). Name the created file VerboseStatus with a value of 1.

    • after this, the registry can be closed and rebooted;

    As a result, when you start the OS, you will see the system services and processes being loaded. Where it stops is the cause of all troubles.

    Video: Windows 7 freezes on startup

    Working with BIOS settings

    The shutdown procedure often helps to get rid of the “machine” freezing during boot: often - but not always. Sometimes BIOS settings play a decisive role, changes to which almost always lead to the PC freezing.

    What to pay attention to:


    Panacea - resetting settings to factory settings.

    Disabling devices

    Let's assume that, according to the report, the system went into hibernation when loading the CLASSPNP.SYS driver.

    In order to find out which device this driver is responsible for, you can try disabling PC components in the BIOS one by one:

    • enter the BIOS when initializing the hardware by pressing the DEL key; F2; F1; Esc; depending on the manufacturer;
    • go to the Advanced tab;
    • find the Integrated Peripherals item;
    • then you will see a list of integrated devices that need to be disabled one by one by changing the Enabled value to Disabled;
    • after which, exit the menu tab and save the changes.

      • If you find a component that causes Windows 7 to freeze at the logo when loading, you can install a discrete device in the expansion slot on the motherboard.

      Important! If the device is replaced, the PC may not load the operating system, displaying error information on the monitor screen. To fix this, go back to the I/O system, go to the Halt On tab, and select No Errors. On the Halt On Errors tab you need to set the value to None. Now the PC will boot even if there is an error.

      Factory reset

      There are several ways to reset the settings to factory defaults, the most common of which are:

      • reset directly from BIOS;
      • by removing the battery from the system board;

      In the first case, you should go into the BIOS and select the Load Fail-Safe Defaults option. After that, answer yes to the question about resetting the parameters and save the changes. After an automatic reboot, the changes will take effect.

      Method two, the simplest:

      • disconnect the PC;
      • remove the cover from the computer system unit;
      • remove the battery from the motherboard;
      • after 15-30 seconds, insert the battery into place;

      This way the parameters will be set to default, i.e. factory settings.

      Video: Installing Windows 7 + understanding BIOS

      Installing a new BIOS version

      In some cases, the BIOS may not provide adequate support for all computer components due to an outdated firmware version.

      This leads to their incorrect operation and Windows 7 slowdown at startup:


      Important! During the update procedure, do not turn off the power to the PC. This may damage the motherboard.

      The methods we have described can effectively solve the problem of your computer freezing at startup. If you think that the methods presented above are not suitable for you, or the PC’s functionality has not been restored, then be sure to contact a service center, where professionals will solve the problem.

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