Windows 10 msi laptop not charging. Why is my laptop battery connected but not charging? What to do if a new battery does not charge

Today I will help you figure out why your laptop battery is not charging. Of course, the battery can become unusable over time, but similar problems sometimes occur with brand new laptops. In this case, I would not recommend rushing to buy a new battery. Perhaps it's just a glitch in the system.

Earlier I already wrote what to do if you have . Well, now just try resetting the BIOS settings and removing the charge from the laptop motherboard. You can also read about. To reset configurations on a laptop, first unplug the power from the laptop and then disconnect the charger.

Take out the battery

and press the power button for one minute.

Next, connect the charger to the laptop (do not insert the battery). Turn on the laptop and go to the BIOS menu by pressing one of the keys: F2, DEL or F12. In the window that opens, find the item “SET DEFAULTS or Setup (Restore) Defaults". Apply the default settings, save them and exit the BIOS.

Then the laptop will need to be turned off. To do this, hold down the power key for 7-10 seconds. Unplug the laptop and insert the battery. Now you can connect the charger and turn on the laptop.

Laptop battery does not charge, reasons!

To understand why your laptop battery is not charging, boot the operating system and check the battery status. To check if the factory reset worked, you need to pay attention to the system report about the remaining time and % of battery charge. The main thing is that the status should be displayed: “ Connected, charging».

If you still cannot reset the settings, then look for a problem or defect in the battery itself. If the battery is not detected by the laptop, but it functions perfectly without a power supply and the battery charging process is visible, then most likely there is a problem with the controller. In this case, the battery must be replaced.

Here are the main problems that are inherent in rechargeable batteries:

physical wear and tear. A typical lithium-ion battery can perform about 800 recharge cycles (charge-discharge), i.e. work for 2-3 years (depending on the manufacturer). Gradually, chemical reactions render the contents of the battery unusable.
poor-quality battery power supply, short circuit in the network. The battery consists of modules combined into a single controller. It only takes one module to fail, and the entire battery mechanism stops. Such cases allow you to restore the battery.

Now you understand why the laptop battery does not charge. If you have any questions, ask them in the comments. I'll be glad to help!

: 24 comments

Denis
The article is useful for me personally. Recently I encountered the problem that the battery on my laptop was not charging. No matter how hard I tried, I still couldn’t fix it. I took it to the service center and they replaced it. I will use this article in the future.
Anton
Damn, thanks. Recently this started happening, I unplug the adapter from the socket and the laptop immediately turns off. I really wanted to go get my laptop repaired. I was told 1000 rubles for diagnostics. Thank you very much for helping
Ohotnik
I have such a problem with the old Asus. I went through all the mechanical steps, but I was afraid to climb into BIOS. I'll invite a specialist. But thank you!
Evgeniy
Michael
Hello. I have this question. And when the laptop is constantly connected to the outlet. Does this somehow affect the battery life or not? Or do I need to remove it from my laptop? And in general, how should the battery be used correctly in this case? Thank you.
artem
I have a Toshiba laptop, I haven’t used the laptop for a long time, and when I turned it on, the battery indicator turned red and went out after a few seconds. battery name pa3534u-1brs. I understand a little about this in general; normal batteries themselves generally produce more than 10v. but through the controller it does not pass through to the output at all zeros. How to bypass the controller so that it charges and runs on battery power.
Nikolaybogdanovich
Artem, try the following:
1. disconnect from the stationary power supply;
2. Disconnect the charger from the laptop;
3. remove the battery;
4. Press the laptop power button and hold for about a minute;
5. connect the charger to the laptop (without battery);
6. start the device and go to the BIOS menu (Usually you need to press one of the buttons: F12, DEL, F2);
7. In the BIOS menu, find the item “SET DEFAULTS or Setup(Restore) Defaults”.
8. Apply the default BIOS system settings and save before exiting;
9. turn off the laptop (press the power button or hold it pressed for about 5-7 seconds);
10. Disconnect the laptop from the charger and insert the battery;
11. connect the charger and start the laptop;
Nikita
please tell me what to do if there is no “SET DEFAULTS and Setup (Restore) Defaults” in the BIOS?
The laptop only works when the charging is on, as soon as I plug it in it turns off (when it says connected on the charger, it’s charging, no matter how much it costs 0%, I did everything as in the article, but I don’t have SET DEFAULTS and Setup (Restore) Defaults in the BIOS (( maybe they can be called differently? please tell me.
Andrey
Hello. I have an HP pavilion g6 - the problem is similar. The laptop is new. It does not respond to the charger, even the light does not light up. Completely discharged, can't even turn it on...
Huge request: Tell me at least something
Kirill
After completing step 5, I pressed the power button, the laptop blinked two lights and went out completely. Now it doesn’t react to anything, the lights don’t light up at all. What to do?
ART
Hello! I have this problem: the laptop battery does not charge when it is turned on, only when it is turned off it charges and then very slowly.. in two days about 50% only charged then I turn the computer back on and after a while the battery runs out and the laptop turns off... can you help me? ???((
Anna
What to do if the battery is not removable? It's somewhere inside, I can't remove anything myself. I don’t want to take it to the service center at all. The battery stopped charging after updating to windows 10 from eight.
Alexander

You're using your laptop but notice something strange on your taskbar. You are sure that you have charged your battery to 100%, but it shows you that. When you hover over the battery, it shows “connected, not charging.”

This message may alarm you. Does this mean that? Windows doesn't show you what's really going on, and this message doesn't always mean your battery is low on power. More often than not, the battery will last much longer than stated in the message. So what does this message mean? Here are a few reasons why you might see this message.

First way. Battery management software - saves battery

If you notice that this message appears when the charge is in the range of 90-100%. Why is the laptop battery connected but not charging, you ask? This may be due to battery saving. Some laptop models automatically stop charging the battery when it reaches almost 100%, especially if you charge it for a long time. By maintaining the charge at just under 100%, laptop makers claim it helps extend battery life.

Also, such cases occur if the battery charge is slightly less. For example, my Lenovo laptop usually stops charging after reaching 95%, but in Lenovo settings there is an option that allows you to stop charging when it reaches 50-60% for better battery conservation. It's worth checking your laptop's settings to see if your manufacturer provides the same option.

Saving method

Use this option if your laptop is connected to the mains for a long time.

If this mode is enabled, your battery will be charged to 55-60%, which will extend the life of the battery itself. However, this will reduce the time you work on the laptop after it is disconnected from the network. Depending on your laptop model, this mode can be set for a specific time.

Enable saving.

Method two. Battery needs recalibrating

Battery level reporting is a two-way job between your battery and Windows. If one of them doesn't meet the requirements, Windows may report that the battery is partially charged when in fact it is fully charged and can no longer be charged. To keep Windows and battery in sync, try recalibrating the battery on your laptop.

Method three. Network adapter problems

The appearance of such a message may be due to the fact that the laptop itself recognizes that the AC adapter is connected, but charging does not occur. If possible, try connecting something else to your adapter and see if any changes occur. This will help you understand whether the problem lies with the adapter itself or directly when connecting it to the laptop. If the problem is with the adapter, then you can easily purchase a new one.

Method four. Problems with the battery driver

That's right, even the battery needs a driver! Sometimes you need to reinstall it to get everything working well again. Before you begin the reinstallation, do not forget that you first need to remove the battery itself from the laptop. If you don't know how to do this, it's best to consult a professional to prevent damage.

In addition, it is worth preparing to perform additional steps when loading the driver, although, usually, everything happens automatically.

First, go to the device manager - click “Start”, then, in the search, type “device manager” and press “Enter”.

Under Batteries, find Microsoft ACPI Battery Management Method, right-click it, and click Uninstall Device.

Turn off your laptop and remove the battery, then press and hold the power button for a minute to drain any remaining charge. Reconnect the battery, turn on the laptop again, and the battery-related drivers should automatically reinstall. Check to see if the battery is charging properly.

Fifth way. Problems with the battery itself

Perhaps due to its long service life, the battery has stopped holding a charge. In this case, all you have to do is simply inspect the battery and evaluate how it looks. If you cannot remove it yourself, then take the laptop to a service center.

Be responsible, if the battery stops charging itself, it can alarm users, but now you know what can be done. You also learned some reasons why the battery may not charge and how to fix it.

Did this help you? Write to us about it!

Hello. The other day they brought me an Acer laptop that had a problem with the battery - it simply did not take a charge when the charger was connected. What confused me was that the laptop itself, although inexpensive, was also relatively old - only 1.5 years old. Of course, you can kill the battery of a laptop or netbook in a shorter period of use. But here everything depends on the conditions and correct operation. For example, I have an old HP Compaq laptop that has been working for more than 7 years and still has a living battery that holds a charge for as much as 35-40 minutes. for such an old man this is more than great.

Wear is one of the main reasons for the failure of laptop batteries, because they have a certain limit of charge/discharge cycles, after which they usually simply “give up”. Even the manufacturer most often writes in the manual that the battery life is 2-3 years. The fact is that in about the first year it loses a fifth of its capacity, and by the end of the second year it may simply fail. The cases when she lived longer than three years can, roughly speaking, be counted on one hand. And the only way out is to replace the laptop battery.

But there are cases when the battery has stopped charging on an almost new laptop and the operating system writes that “The battery is connected, but is not charging”:

The reason may be a simple malfunction of the operating system or controller on the motherboard. You can try to do a so-called “full reset” of the computer’s BIOS settings.
To do this, let's try to do a few simple steps.
Step 1. Turn off the laptop and disconnect the charger from it.

After this, remove the battery.

Step 2. Press the laptop power button and hold it down for about a minute.

This is done in order to remove the remaining charge from the capacitors.

Step 3. We connect the charger to a laptop or netbook. We leave the battery unconnected for now.

Step 4. Turn on the laptop and go into BIOS. To do this, press the Del or F12 button. On some models, the F2 or F5 button may be used to enter the BIOS. Look at the inscriptions when loading. As a rule, it indicates which button to press.

Step 5. Go to the “Save&Exit” section and select “Load Setup Defaults” or “Restore Defaults”:

In some BIOS versions, this item may be located in another section, for example, “Boot”. After this, reboot the laptop. And as soon as it starts loading again, turn it off with the “Power” button.

Step 6. Disconnect the charger, return the battery to its place and connect the charger.

Step 7. Turn on the laptop and wait until it boots.
If you are lucky and after resetting the parameters, the laptop battery comes back to life - great! If not, then there is no other way to solve the problem except by replacing the battery, and replacement is the only way out.

As a conclusion, I would like to give a method that is often resorted to in order to keep the battery operational for as long as possible. It consists in the fact that when you work at home or in the office, that is, where battery power is not needed, simply disconnect the battery and connect the laptop directly to the network via the charger. If the laptop is used like a regular PC and is always connected to the electrical network, the battery can be completely disconnected and removed.

If your laptop's battery percentage does not increase when charging, then it could simply be a case of a software issue, or the battery may be too old and may be charging too slowly. It is also possible that the charger itself is faulty and you may need to replace it. Let's understand in this guide when the laptop battery is connected but not charging.

The laptop shows charging, but does not charge the battery

Sometimes restarting the laptop can solve the problem. Just turn off your laptop while in charging mode and see if that helps. If not, then follow these recommendations below, maybe they will help you solve the problem with charging the battery in a Dell, HP, Acer, Acyc, Lenovo laptop.

Hard Reset Windows 10 Device

A soft reset is where you use the " Restore your computer to its original state" to reset Windows 10. But we are rebooting the device running the operating system. This is called a hard reset. Since we have a laptop, we will use the so-called term Hard reset. Because we are resetting the device that is running the operating system. To hard restart your Windows 10 device, do:

Turn off your laptop.
Open the back of the laptop and remove the battery.
Next, press the " button on your laptop Turn off" and hold it for at least 30 seconds to completely discharge the capacitors.
Insert the battery back into the laptop.
Turn it on.
Connect the charger.

See if these steps helped. If it still shows charging but the battery percentage is not increasing, you can check the next method.

Uninstall the battery device driver and reinstall

This could be a case of a faulty or corrupted device driver. Reinstalling may fix it.

Unplug the charger.
Press Win + X and open " device Manager".
Expand the entry " Batteries" in Device Manager.
Right-click and "Delete" for any adapter or battery entries you see there.
Your computer will ask for confirmation and you will simply press the Enter key.
After uninstalling the battery device driver, restart your computer.
When you reboot, go here again, right-click on "Batteries" and select " Update hardware configuration".
Your computer will automatically search for the battery device driver and install it.
Connect the charger and check if the problem persists.

You can also check your charger. If you can, get a different charger from a friend or ask for 5 seconds at a store and see if changing the charger helps. If this doesn't help, then it might be a broken Windows 10 system problem. Try Resetting the system to default via Settings" Reset this computer". If none of the above methods work, the battery may be damaged. Try replacing it.

After updating to Windows 10 Spring 2018 Update, my laptop battery stopped charging. My laptop showed that it was connected to a 220V network, but at the same time the indicator showed that the battery was not charging.

Fortunately, I discovered that this problem was not unusual and sometimes occurred after Windows updates. And, fortunately, it was easy to correct this situation. Here's how I brought my laptop battery back to life.

Connected, not charging.

If your laptop refuses to charge its battery even though it confirms it's plugged in, here's what you need to do:

Open Device Manager by right-clicking the Start button and selecting Device Manager.
Select Batteries from the list to expand it and you should see two items: a Microsoft AC adapter and an ACPI-compliant battery.
Right-click on each item and select "Remove Device". Yes, you are uninstalling your laptop drivers, but don't worry because they will be automatically reinstalled when you reboot.
Turn off your laptop.
Unplug the power cable from the laptop.
If your laptop has a removable battery, remove it.
My Lenovo laptop does not have a removable battery. I tried skipping this step, but the method didn't work, so I removed the bottom panel of my laptop and then removed the battery by disconnecting it from the motherboard.
Reinsert the battery.
Connect the laptop to a 220V outlet.
Turn on your computer.
Click on the battery icon on the taskbar and you will see your laptop connected and charging.

After reinstalling the laptop battery drivers and disconnecting the laptop battery and then plugging it back in, the laptop battery started charging. For computers from the manufacturer, your results may vary. If you are facing this charging related issue and know of a fix method that is different from mine, please post it in the comments below.