Touch ID doesn't work well on iPhone 6s. If the problem is hardware. Installation of a new mechanism

Touch ID is an excellent technology developed by Apple, which allows you to increase the security of user data on the company's devices. IN Home button on iPhone and iPad Apple company has built-in a fingerprint scanner that allows you to identify the real user of the device without having to enter a password. In this case, identification is used not only to unlock the device, but also when logging into various applications, paying for purchases in online stores and in a host of other situations.

But no technology is perfect, including Touch ID. Users may encounter an error the next time they try to use the fingerprint scanner “Crash. Touch ID setup cannot be completed. Go back and try again". On English this error sounds like this: "Failed." Unable to complete Touch ID setup". When faced with a problem like this, it will take some effort to fix it, and in this article we will look at the main ways to do this.

Update fingerprints in Touch ID

Quite often, the “Touch ID setup cannot be completed” error occurs after updating your device. Apple regularly releases new firmware versions for iPhone and iPad, but their installation does not always go without errors and problems. If you are having trouble with Touch ID after downloading and installing new software, try the following:

After completing all the steps described above, the “Unable to complete Touch ID setup” error should no longer bother you.

What to do if updating your fingerprints doesn't help?

If you followed the instructions described above, but did not succeed in getting rid of the problem in question, there are a few more tips on how to fix the error:

If none of the above methods helped fix the situation, you can try to wait until Apple releases new version firmware and install it, it is possible that this will fix the problem. Another way is this.

It is worth noting that if you contact the official service center Apple, you can hear the answer that this malfunction is hardware. If the phone is under warranty, Apple will repair the device free of charge (replace the Home button) or exchange it for a new one. That is why it is not recommended to try to disassemble the device yourself and try to “fix the Home button cable”, which is what various “craftsmen” recommend doing when the error “Cannot complete Touch ID setup” occurs.

If you encounter a problem that prevents Touch ID from working on your iPhone, this can lead to serious consequences, even to the point where the smartphone will no longer turn on. After all, the Touch ID function is responsible for the ability to unlock the device using a fingerprint scan. It is designed to protect the iPhone from unauthorized access, but as a result of a breakdown, the smartphone may stop responding to your finger touches or recognize your fingerprint.

To fix the problem, you can enter the password yourself and reconfigure the Touch ID scanner on your iPhone. If this doesn't help, your smartphone will likely need professional repair.

What problems can occur in the iPhone scanner?

For the first time, the Touch ID fingerprint scanner began to be built into the iPhone 5S. Since then, the technology that allows you to unlock your device using your fingerprint has been greatly improved. However, incorrect operation of the Touch ID fingerprint scanner can still be manifested by several “symptoms” at once:

• The fingerprint scanner does not recognize your finger
• Fingerprint sensor settings have been reset
• Touch ID doesn't work at all
• It is impossible to use applications that support the Touch ID function

Reasons incorrect operation recognition sensor iPhone fingerprint can be varied - from touching the sensor with wet hands to breaking the button cable, other mechanical damage and system failures in the iPhone.

What are the main causes of such problems?

If you bought a new one original iPhone, but the Touch ID button does not work, there may be several reasons for this. Most often, smartphone owners encounter the following problems:

• Fingerprint recognition fails due to pressing the button with wet fingers
• the appearance of cuts, abrasions and other marks affecting the fingerprint
• Touch ID system settings failure
• iPhone cable button failure
• other mechanical damage to the smartphone, due to which it is impossible to enter the password
• iPhone system crash

All this can lead to the fact that the fingerprint recognition button does not work, the phone cannot be unlocked, it stops turning on, etc.

In addition, if Touch ID does not function on a newly purchased iPhone 5S or a smartphone of a different model, this may indicate that you were sold a refurbished gadget at a reduced price. It is certainly possible to use such a device, but without professional repair of the fingerprint sensor it will not be possible to restore the Touch ID function.

What problems can you deal with on your own?

If you encounter that the recognition system fingerprint Touch ID stopped turning on, it is impossible to unlock the device, etc., you can try to find a solution to the problem yourself. Try restarting your smartphone by pressing the power button and the Home button. If this doesn't help, run recalibration Touch ID:

• go to the menu “Settings – Touch – Password”
• enter a password that will unlock your Apple device
• reset existing fingerprints in your phone memory
• rescan your fingerprint to replace them
• save the settings and check if the sensor is now working

If entering the password and calibration did not help, try flashing your smartphone through iTunes to return the device that was not working to factory settings. This may be a solution to the problem and will help you avoid re-entering the password, replacing the Touch ID buttons and cable, as well as other major repairs.

What to do if the measures taken did not help

If you have repeatedly entered the password, rebooted the device with the “Home” button, calibrated the Touch ID sensor, but your smartphone is still not functioning properly, Touch ID on the iPhone does not work, the device has stopped turning on at all, you cannot do without professional repairs. You can contact any service center or entrust the device to a private YouDo professional, who has a number of advantages:

• no queues or waiting for button replacement
• availability original spare parts for replacement
• reduced cost of services due to the absence of intermediaries
• convenient ways to order and pay for services

Yudu performers work around the clock. They will quickly and inexpensively produce the necessary

A fingerprint scanner has ceased to be something special - today not only flagships have it model range, but also many decent-level smartphones. The fingerprint scanner is used to unlock the device, protecting it from unauthorized access. It is also used as a security element for some applications. It's very convenient and reliable solution, but, unfortunately, only until the moment the scanner stops responding properly to the owner’s finger.

Possible causes of malfunction

1. Damage to the button sensor cable (when you open the device yourself or after a strong impact);
2. Software failure;
3. The surface of the button is wet or heavily soiled;
4. Changes in the fingerprint pattern (physical damage to the skin, its hardening due to frostbite, exposure to chemicals, callus formation).

Ways to fix the situation

Option 2: Update software smartphone. You may have missed an important update, which caused the scanner to malfunction. If, on the other hand, the scanner stops working after installing the update, go back to previous version firmware. You can perform a factory reset (don't forget to create a backup copy so as not to lose all the information from your smartphone).

Option 3: Using a damp (not wet!) cotton swab soaked in alcohol, gently wipe the surface of the button. Dry it and check if the sensor is working. Touch the button only with clean, dry fingers.

Option 4: The method associated with replacing a fingerprint is very effective. The operation of the fingerprint scanner is not only normalized, but also accelerated. The procedure is as follows:

No matter how ridiculous this method looks, it works and works great - tested on Xiaomi smartphones .

Do you know others effective ways make the fingerprint scanner work? Tell us in the comments how you managed to stop the fingerprint sensor on your smartphone from slowing down. We are sure that your method will certainly be of interest to owners of the same model.

Touch ID is a useful and convenient identifier not only in iPhone but also in others Apple devices. Very often we hear from owners that touch id doesn't work on iPhone or iPad. In this article, we will figure out why the fingerprint sensor does not work or shows a notification that a failure has occurred.

Touch ID doesn't work - what to do

If Touch ID does not work or simply crashes frequently, we recommend that you reset the fingerprints in the device. By the way, delays in Touch ID operation may appear after updating iOS.

Before updating your fingerprints, thoroughly dry the surface of the scanner on your iPhone or iPad, and even better, wash your hands and also dry them thoroughly so that they are not wet, greasy, and so on.

1. Go to "Settings".
2. Enter your password code.
3. Delete previously entered fingerprints (swipe from right to left).
4. Add fingerprints again.

Optimization operating system does not stop, Apple engineers are improving and adding new features and in this regard, some data, for example, the same fingerprints in the touch ID need to be updated.

Why Touch ID stopped working in the App Store

Often in the app store App Store, Touch ID may also stop working. As a rule, such a problem is also associated with software and is a common malfunction.

If Touch ID in the App Store stops working, follow these steps:

1. Go to "Settings".
2. Go to the “Touch ID and Passcode” tab.
3. In the "Use Touch ID" feature section, turn off the " iTunes Store and App Store."
4. Exit Settings and restart your device.
5. Then go again to “Settings” and then to the required tab “Touch ID and passcode”.
6. Switch the “iTunes Store and App Store” slider to active mode.

After completing the steps above, the Touch ID glitch in the App Store should be resolved.

Touch ID stopped working altogether

If the above instructions did not help you, then you need to - hard reset. If the problem was of a software nature then this method will help restore Touch ID functionality. Of course, the possibility that the sensor has simply failed cannot be ruled out; in such a case, we recommend contacting a service center for help in troubleshooting the problem.

Touch ID stopped working in winter - what to do

According to statistics and reviews, it is already known that the fingerprint scanner on the iPhone/iPad works worse in winter at low temperatures. This is explained by the fact that the papillary pattern changes slightly due to the cold. This change is difficult to notice with the naked eye, but touch sensor ID notices this change and stops recognizing the fingerprint.

How to fix it: if you often have to be in the cold, we recommend adding the same fingerprint but this time “winter”. Accordingly, you must do this in low temperature conditions so that the Touch ID sensor remembers the modified fingerprint in cold conditions.

Why fingerprint sensors don't always work well

There are situations when your fingers are not completely clean and not completely dry, so dirt and moisture can prevent the fingerprint from being read. Here are recommendations only for the hygiene of your hands - use the Touch ID scanner with dry and clean hands.

Have you ever experienced problems with the fingerprint scanner on your iPhone or iPad? Share your experience in eliminating Touch ID glitches in the comments.

After installing iOS firmware on iPhone 5S, a problem may arise where Touch ID does not work on iPhone 5s. Our review will help owners of Apple gadgets understand what to do in such cases.

The problem arises due to the imperfect sensitivity of the fingerprint scanner, but with each updated firmware, Apple promises to improve the functionality of Touch ID and its response to touches. Loss of sensitivity of the Touch ID biometric scanner does not occur immediately, but over time, and given the fact that this is completely new technology, you can close your eyes a little to the flaws in his work.

The first advice for these symptoms is to perform a repeat scan. This will help improve the response of Touch ID and, probably, the user will be able to postpone a visit to the service center for a long time.

• In the smartphone settings menu (basic), go to “Touch ID and password”.
• Select a fingerprint from the Touch ID menu (pulsates gray) and scan it again. If necessary, perform this procedure with all previously registered fingerprints in the iPhone’s memory.

What to do if Touch ID doesn't work at all

If, during a secondary scan of the fingerprints that you registered before, the problem could not be resolved, and the scanner does not respond to touch at all, use our second advice - remove all your fingerprints (the “delete” button), and then register them again.

Removing fingerprints. Step by step instructions

1. Open iPhone 5S main settings → Touch ID & Passcode and enter the secret code.
2. Select the sub-item of the menu that opens “Touch ID and password”.
3. Enter the passcode you previously set (secret code).
4. Selecting the fingerprints that you have previously registered one by one, delete them by clicking the “Delete Finger print” button.

Re-registration of fingerprints. Instructions

After removal, the problem when the fingerprint does not work on the iPhone 5s is eliminated, because the gadget will function perfectly without activating this innovative function, but the trouble is that the owner of the iPhone likes its capabilities, he is already used to using it. So, let’s register the “fingers” again. Apple took care of users and created the most simple diagram adding fingerprints to the gadget's memory. Re-registration in many cases helped resolve the issue of refusal Touch functions ID.

1. Go to menu iPhone settings 5S → “Touch ID and password”. At this point, you will have no registered fingerprints since you just deleted them all.
2. As before, select the “Add a Fingerprint...” function.
3. To fix the problem of fingerprint not working on iPhone 5s, hold the finger whose fingerprint you want to add and press the Home button several times. You must remember to tap several times until the imprint on the screen is completely filled with red.

Raise your finger and touch the Home button as many times as necessary to complete the scan. At the same time, users' opinions on the issue of touch frequency are divided: some believe that the smaller the touch step, the higher the accuracy of fingerprint recognition. Others, on the contrary, believe that moving your finger across the scanner plays a more important role important role for further work.

After registering again, unlock your iPhone. If everything worked out, you won’t need to read further advice. However, if your smartphone still does not have Touch ID on iPhone 5s, try to resolve the error using the following method.

Restore via backup

Restoring your smartphone completely through a backup can help with the error of the fingerprint scanner not working in the iPhone 5S.

1. Connect your smartphone to a PC on which iTunes is installed.
2. On the left side or in the upper sector on the right, select your gadget
3. Go to the “Browse” menu and select the “iPhone recovery” command.
4. You will then see iTunes ask you to create backup iPhone, you should select “Create a backup” if a backup has not been made before. If you previously made a backup copy in iCloud or iTunes, then you do not need to create another one. Then you need to click on the “Restore and Update” command (will appear in a pop-up window).
5. The iTunes app will start installing immediately iOS firmware to your smartphone
6. When the installation is complete, from iCloud clouds or via iTunes you can restore the backup on your phone.

This method, in most cases, should help fix the problem when fingerprints do not work on the iPhone 5s, even though re-registering them did not fix the problem. To be fair, we note that over time Touch ID often does not work on the iPhone 6 either.