Why can’t I hear the person I’m talking to on my iPhone? My iPhone has a quiet speaker - why is the sound muffled?

Quite often, owners of Apple smartphones come to me with a complaint that the iPhone speaker has become quieter, the interlocutor has become difficult to hear and they have to strain their ears significantly. In a noisy street, this becomes terribly annoying. Skeptics immediately begin to criticize Apple and the iPhone, complaining about the Chinese assembly and high cost. In fact, in most cases, the reasons that the iPhone has a quiet speaker and dull sound lie not in the device itself, but in its accessories. But first things first!

So, if for no reason your iPhone speaker starts to work quietly, start by simply rebooting it. After that, call one of your friends and during the conversation, use the buttons to adjust the speaker volume from minimum to maximum and back several times. This helps in cases where sound problems are associated with a simple malfunction of the device.

The second, quite common case is a crooked protective film or glass.

But here, as a rule, the problem arises immediately after you have glued the protective accessory to the device. Accordingly, you need to re-glue the film or glass correctly and everything will be fine.

It also happens that the iPhone became quieter due to the case, which became deformed over time and partially covered the speaker. Again, checking this is quite simple - just remove the case and make a call.

Cleaning the iPhone speaker

Now let's consider a more serious case, when the sound on the iPhone is muffled and the interlocutor is hard to hear at maximum volume due to contamination of the speaker. This could be various small debris from a pocket or bag, some sweet or viscous liquids that accidentally fell on the phone’s body, or ordinary dirt. To clean the iPhone speaker, you will need a stiff brush or toothbrush and alcohol.

First you need to moisten the pile with alcohol and squeeze it thoroughly so that it is damp, but not wet. Roughly speaking, our task is to prevent alcohol from getting inside the smartphone during the cleaning process. The best option is to run the lint over a piece of paper several times. After this, we try to clean the iPhone speaker grid with careful movements.

Note: A toothbrush can also be used to clean the main speaker of an iPhone. The only condition is to use it without alcohol. The fact is that its holes are much larger and alcohol can get inside the device.

Phone hardware problem

Unfortunately, iPhones also break, which means the speaker can also fail. How can this be checked? Simple enough. Here are two ways.

First, use headphones. In this case, there will be excellent audibility through them, but the iPhone speaker will still be deaf.

If it turns out that the iPhone has become quieter because the speaker is broken, then the only solution is to take it to a service center.

There are many reasons for failure:

Liquid got into the lower area, where the iPhone microphone is located.

The mesh is clogged with dust and dirt and does not allow sound to pass through, so it is hard to hear. The mesh itself is not visible from the outside; it is located immediately behind a row of small round holes in the lower end of the aluminum iPhone case. This is the simplest case - you just need to carefully clean the outside of it and at the same time disassemble the smartphone and clean the mesh from the inside.

Not everyone is well versed in electronic devices. Sometimes a person may confuse the speaker and microphone. The problem may simply be in the dynamics.

The cable through which the signal goes to the microphone may fail.

The audio microcircuit itself rarely, but still breaks down and fails. This can happen when dropped or exposed to liquid, or simply burn out on its own over time.

The average repair price for such symptoms is from 600 to 1800 rubles, depending on the defect.

If, when talking on the iPhone 6S, your interlocutors complain that you are hard to hear, then the most likely reason is a malfunction of the microphone. Turn on the voice recorder, speak a few words into the microphone located at the bottom of iPhone 6S, and listen to the recording. If you hear a sufficiently loud and clear sound without distortion or extraneous noise, the microphone is working. Consequently, another malfunction was the “culprit” for poor hearing.

Sound controller damage

One of the possible reasons that your interlocutors cannot hear you is damage to the sound controller, that is, a microcircuit designed to decode a digital signal and convert it to analog (and vice versa). The controller (aka audio codec) is responsible for voice encryption - transforming sound into a digital signal, which is transmitted to your interlocutor via the mobile network. A controller failure can cause a whole series of malfunctions, which, at first glance, are associated with completely different elements of the phone: polyphonic speaker, microphone, etc. Damage to the audio codec is most often associated with violation of the operating conditions of the iPhone 6S:

In addition, the controller may be damaged as a result of a short circuit on the motherboard caused by a power surge while charging the smartphone.

Signs of a faulty audio controller

Only specialists can accurately determine the cause of the problem, but there are some specific signs indicating that something is wrong with the iPhone 6S audio controller:

Interlocutors complain of intermittency/complete absence of sound, as well as extraneous noise during conversation;
Other “oddities” appeared in the operation of the smartphone related to sound capture and playback of audio files;
Audio files play normally, but audio notifications are played with severe distortion or are completely absent;
The sound is very distorted or completely absent when recording video or audio using your phone.

Damage to the controller is a serious failure that may be a symptom of more serious problems. But even this malfunction in itself makes further operation of the phone impossible. To get professional help, contact Euroservice - our technicians will quickly identify the cause of the breakdown, fix it and return you a fully functional iPhone 6S.

Hello everyone! We continue and today we are already finishing (for the next year - this is almost certain) the topic of manufacturing defects in iPhones. Next up is the new iPhone 7 and its larger brother, the iPhone 7 Plus. Did Apple engineers manage to make a wonderful gadget without any defects? Now let's see and find out...

Important note. Since the devices are new and have only recently gone on sale, the article will be updated as information becomes available about new defects identified in the iPhone 7. And you too can take part in this. Why not? If you have anything to add or you yourself have encountered any common defects in the iPhone 7 (Plus), then do not be lazy and be sure to write in the comments.

That's it, we're done with the introduction. Let's move on to the most important thing - defects. Let's begin!

iPhone 7 processor hiss

Just like that, trouble came from where it was definitely not expected. The new A10 Fusion processor installed in the iPhone 7 and iPhone 7 Plus turns out to hiss and make different sounds under heavy load. What is meant by heavy load? Games, watching videos online, testing in various programs, etc. Moreover, as it turns out, this very processor (to be more precise, transistors or whatever is on it) produces sounds on almost any iPhone 7. Somewhere it’s quieter, somewhere it’s louder, but in general, the “seven” hisses and that’s fact.

But what’s more interesting is that this is, if not normal, then close to it. Almost every iPhone makes this kind of noise, we just didn’t pay attention to it before. And then the hysteria began:)

Of course, when we say that any iPhone makes noise in this way, we mean quiet sound. If the sounds are strong, then it is better to turn off the device and return it under warranty; this is a definite defect. Appe knows about this and exchanges such iPhone 7s for new ones without any problems.

Problem with the speaker - it’s hard to hear the other person on the iPhone 7

In the comments to this article (thank you!), and on various other resources, many users note the fact that the sound of the speaker in the iPhone 7 is a little unusual - “like out of a barrel.” Considering the fact that some people are already taking their iPhones with a similar problem to the service (and they are replacing them there!), we conclude that the iPhone 7 has a new defect - a poorly working speaker. If possible, be sure to check when purchasing.

There are really two nuances here that you need to remember before running to the service. If your interlocutor is hard to hear on iPhone 7, then:

First, be sure to change the SIM card, especially if you have had it for a long time and have been cut for Nano Sim yourself. Well, or just check with another, “normal” SIM card.
The iPhone 7 now has moisture protection, and such a dull sound during a call may be due to the presence of special protective membranes. Which, on the one hand, prevent moisture from getting inside the case, and on the other, slightly distort the sound during a conversation.

And that's all for now. At the moment, there are no more known manufacturing defects in the iPhone 7 - a perfect smartphone :) Of course, over time, defects will appear, where would we be without it. But for now, that's it.

The problem is this: when calling, you can’t hear the interlocutor, i.e. if you call, you can’t hear the beeps or the voice of the interlocutor; if you put the call on speakerphone, then the voice appears. This is a fairly typical problem for the iPhone 6, judging by the number of people calling our service center.

Broken speaker- this is the first thing that may seem, but in practice it turns out that the problem can be not only hardware, but also software. At home, without special equipment, it is difficult to determine the cause of the iPhone 6 malfunction, but we will name some of them.

Main reasons:

Reboot phone if this is the first time the problem has appeared. To do this, you need to turn off your phone and turn it on again. After this, contact the service center. Timely seeking professional help will help significantly reduce the cost of repairs.
Firmware failure. If the sound disappears periodically, sometimes it works fine. In this case, you need to update the firmware on the iPhone 6;
Third party programs. Quiet sound during a phone conversation may appear due to third-party software. Check to see if you have recently installed any programs that may have affected your system's audio settings. In this case, you need to remove the programs and restart the iPhone. As a rule, after such actions the problem disappears.
Quiet mode lever is in the “mute” position, and a red mark on the lever is visible on the phone. The lever should be switched to another position.
Headphones or the portable speakers were not removed correctly, so the quiet sound of the interlocutor may appear suddenly. Therefore, we recommend that you remember whether you connected headphones before this problem appeared. Try inserting the headphone plug into the socket again and carefully pulling it out. If this does not help, the problem may be a damaged upper cable or audio jack.
Volume reduced to a minimum. If you have trouble hearing your interlocutor when talking on your iPhone, then first of all you should check whether the system volume for conversations is set to low. To do this, press the volume up button during a call. If the volume is at a high level, but you still can’t hear the interlocutor, check whether the problem occurs when talking with other people. It is possible that the cause of poor hearing is on the other side of the tube.
Speaker faulty. The most common cause of its failure is water getting inside, which causes a short circuit in the circuits of the system board. Also, the speaker begins to work poorly after dirt gets into it. If the protective mesh becomes clogged, it will be difficult to hear the subscriber.
Mechanical damage. If the phone is dropped, it can easily damage not only the speaker, but also the microphone. Falls and impacts can cause damage to the audio cable or speech codecs on the iPhone 6 system board.
Dust ingress. To fix this problem, you need to disassemble the phone and clean the speaker holes; dust and dirt often get there. In this case, we recommend contacting the service center.

If after all the above methods the voice volume also sounds quiet or unclear, then the problem is completely solved.

The ITcom service center guarantees quick diagnostics of your device, as well as its high-quality repairs in the shortest possible time.

What to do if you just stopped hearing the caller?

When you notice the first symptoms of a breakdown, take the time to urgently contact a special ITcom service center in Kharkov, where you will be provided with technically correct and urgent assistance. At the same time, in order to resolve such issues, it is better to have one company in your contacts that has confirmed its professionalism and inspires trust. We may well become such a service, since we offer a full range of repair services for modern iPhones and other simpler devices.
In addition to everything else, our specialists will advise you, indicate the cause of the malfunction, and give a guarantee for the work performed. As a result, your iPhone will work long and stably.

Attention, this is very important!

The main mistake of users- this is a solution to wait until the problem goes away on its own and the iPhone 6 fixes itself. , is not comparable to buying a new smartphone, so don’t put off going to the workshop.

Fair, not overpriced and not underestimated. There should be prices on the Service website. Necessarily! without asterisks, clear and detailed, where technically possible - as accurate and concise as possible.

If spare parts are available, up to 85% of complex repairs can be completed in 1-2 days. Modular repairs require much less time. The website shows the approximate duration of any repair.

Warranty and responsibility

A guarantee must be given for any repairs. Everything is described on the website and in the documents. The guarantee is self-confidence and respect for you. A 3-6 month warranty is good and sufficient. It is needed to check quality and hidden defects that cannot be detected immediately. You see honest and realistic terms (not 3 years), you can be sure that they will help you.

Half the success in Apple repair is the quality and reliability of spare parts, so a good service works with suppliers directly, there are always several reliable channels and your own warehouse with proven spare parts for current models, so you don’t have to waste extra time.

Free diagnostics

This is very important and has already become a rule of good manners for the service center. Diagnostics is the most difficult and important part of the repair, but you don't have to pay a penny for it, even if you don't repair the device based on its results.

Service repairs and delivery

A good service values your time, so it offers free delivery. And for the same reason, repairs are carried out only in the workshop of a service center: they can be done correctly and according to technology only in a prepared place.

Convenient schedule

If the Service works for you, and not for itself, then it is always open! absolutely. The schedule should be convenient to fit in before and after work. Good service works on weekends and holidays. We are waiting for you and working on your devices every day: 9:00 - 21:00

The reputation of professionals consists of several points

Company age and experience

Reliable and experienced service has been known for a long time.
If a company has been on the market for many years and has managed to establish itself as an expert, people turn to it, write about it, and recommend it. We know what we are talking about, since 98% of incoming devices in the service center are restored.
Other service centers trust us and refer complex cases to us.

How many masters in areas

If there are always several engineers waiting for you for each type of equipment, you can be sure:
1. there will be no queue (or it will be minimal) - your device will be taken care of right away.
2. you give your Macbook for repair to an expert in the field of Mac repairs. He knows all the secrets of these devices

Technical literacy

If you ask a question, a specialist should answer it as accurately as possible.
So that you can imagine what exactly you need.
They will try to solve the problem. In most cases, from the description you can understand what happened and how to fix the problem.