App manager has encountered an error on Android. Troubleshooting "The app has encountered an error" problem on Android

Android OS, like any other software, is subject to various glitches. They can slow down the performance of your mobile device and limit its functionality. One of these problems is the android process acore error, which leads to the inability to fully work with a particular system application. Let's look at what can cause a pop-up notification like “android process acore, an error has occurred” and how to fix such a failure without contacting a service center.

How to resolve android process acore error

The main sources of this malfunction are:

• Forced stop of a system application, without which Android cannot work normally;
• Installation of several programs with the same or similar functionality;
• Accidental or intentional erasing of a system file on a device with unlocked root rights;
• Exposure to malware.

Most often, the error “Starting the android process acore process has stopped” is observed when working with the Contacts, Hangouts and Camera applications. However, there are cases when a similar failure occurs when accessing the Wi-Fi module, Google maps, GPS navigator and other system programs.

There are several ways to get rid of the android process acore error:

• Resetting data on a non-working application;
• Removing installed software;
• Manually changing the others.xml file;
• By cleaning the gadget from malware;
• Using radical measures (return to factory settings or flashing).

Before you fix the android process acore error, you need to understand the reason for its occurrence. To do this, you should remember after what actions it arose. For example, if the device started to malfunction after downloading some software, there is a high probability that it was the software that caused the problem.

Fixing the error by resetting settings on installed applications

If you do not know what exactly caused your mobile device to malfunction, it is best to start with simple measures and gradually move towards more complex ones. Therefore, the first action to take is to review the installed applications and clear the data on the problematic program.

Let's consider the most common case when the message “The android process acore system process has stopped unexpectedly” appears when working with the “Contacts” utility:

After completing these steps, Contacts should function normally. However, all data from the phone book will be deleted. Only the entries saved on the SIM card will remain. To prevent numbers from being completely erased, you need to make a backup of your contacts before cleaning:

If a failure does not allow you to enter the settings of the Contacts program, you can record a backup using a PC through the MyPhoneExplorer utility or use synchronization with Google cloud storage.

If an android process acore error occurs in your calendar or Hangouts, the first thing you should do is open its settings and see if this service is enabled. If it is disabled, click “Enable” and restart your device.

Such a failure can also affect the operation of the Wi-Fi module. In this case, you need to sequentially remove all applications that use the wireless network. This could be Skype, Share Link, SuperBeam, etc. After erasing each program, you need to look to see if the malfunction has disappeared.

Fix the crash by changing the others.xml file

In the Android OS there is a file that allows you to activate the hidden capabilities of your mobile device. This document is called others.xml and is located on the system partition in the system/csc/ directory. The information recorded in it can expand the functionality of certain system applications, which sometimes negatively affects their performance.

To access the Android system partition, you will need Superuser rights. They can be obtained using the Kingo Root program:

Once root access is unlocked, you can begin editing the others.xml file. To do this you need:

Cleaning your device from viruses

If you have root rights on your phone or tablet, some viruses can block access to integrated applications and also delete system files. And this can lead not only to the message “android process acore, a system error has occurred,” but also cause a complete failure of the OS, as a result of which it will need to be reinstalled or a Hard Reset.

To check whether the malfunction is caused by malware, you will need to scan the external and internal memory of the device with an antivirus program. It is recommended to use Dr. as an antivirus program. Web or Kaspersky IS, as they are most effective.

To scan your mobile device for viruses you need to:

Radical ways to fix the android process core problem

What to do if the virus has already managed to delete system data or the antivirus program did not detect the malware, and other methods of getting rid of the android process acore error did not lead to a positive result? In such cases, only drastic treatment measures remain -

Com.android.phone - designation of the standard Android application for calls. The messages “An error occurred in the com.android.phone application”, “Unfortunately, the com.android.phone process has been stopped” indicate a malfunction of the application. Where does the error come from and how to fix it?

Why does an error appear in the com.android.phone application

There are several reasons for the error with com.android.phone:

1. Various random crashes in the Phone app.
2. The cache of the Phone application or related system functions is full.
3. A virus may affect the Phone app and cause it to malfunction.
4. The application may be damaged by the user himself.
5. The Phone app is not compatible with any other apps on your device that somehow use phone functionality.

Ways to fix the error

First of all, reboot your device. This will help if the error occurred due to a full cache or some random bug.

Cleaning temporary files

If the problem is not resolved, move on to the next step.

Disabling date and time synchronization

If the problem is still not resolved, it is most likely a virus.

Removing viruses

Install antivirus software from Google Play Market and conduct a deep scan of your device. Remove any viruses found.

You can do without an antivirus for Android. Connect your smartphone to your computer in USB storage mode. And scan the device’s hard drive with a computer antivirus. Due to the fact that the source code of mobile and desktop viruses is similar to each other, a desktop antivirus can find and remove malware on your mobile device.

Hard Reset

If there is no important data on your device, or you are ready to save it somewhere, try doing a factory reset. A complete reset will delete all data, and along with it the virus. This is called Hard Reset and is done as follows:

You can reset the settings through Recovery Mode. To enable Recovery mode, turn off the device and hold down the power and volume down buttons. Hold them until the manufacturer's logo appears on the screen. For some devices, Recovery is enabled in a different way; find out on the Internet specifically for your smartphone or tablet model. In the Recovery menu, find the wipe data item (or Clear Data, or something similar). Click on it, then click Yes and check the Delete User Data checkbox. And reboot your device.

You can start a factory reset in Recovery Mode: select wipe data/factory reset

Flashing

So, if after removing the viruses, the com.android.phone program still gives an error, then you can try to reflash the device. To do this, download the latest system update for your device from the official website, place the downloaded zip archive in the root folder of the device and enable Recovery Mode. In Recovery Mode, click Install zip from sdcard (or something similar depending on the device model; more specific instructions for flashing can be found on the website of your device manufacturer). Then follow the instructions on the screen (usually you just need to press the "OK" button), do not forget to check the Wipe data box to delete data from the device, otherwise errors may remain.

If flashing your device is unacceptable to you, and the error cannot be corrected in any other way, try installing a dialer from Google Play. There are a lot of options in the market, choose what you like and install it.

Video: how to fix an error in com.android.phone using the Lenovo A328 as an example

What to do to prevent the problem from appearing again

Do not install applications from unreliable sources on your device to avoid getting a virus. A smartphone or tablet should not be cluttered with useless applications, as they all leave behind undeleted temporary files and an uncleaned cache, which loads and harms the device. Use CCleaner or a similar program to clear cache and junk files.

Treat your mobile device with care, do not clutter it with unnecessary applications and constantly clear the application cache and delete temporary files. And then the error in com.android.phone will no longer affect you.

Today, probably every person already has a mobile phone. Modern smartphones come with an incredibly large range of features. Thanks to the Android operating system, a phone today can easily turn into a video player, player, game or, for example, a powerful calculation tool.

Primary function

First of all, the main function of any phone is calls. Even the colossal development of mobile technology and the technological boom could not change this fact. Although this is no longer very noticeable behind the many different programs for the Android operating system and various additional functions, the primary function of any telephone is still communication and calls.

If this function is lost, the phone will simply automatically cease to be a phone and become some kind of multimedia device that allows you to play games, run various applications or read e-books. The message “An error occurred in the com.android.phone application” indicates that the calling function has stopped working. There may be several reasons for this.

First of all, such an error can occur when the Phone application malfunctions or when the cache is cluttered. The reason may also lie in damage to this application by a virus or by the user himself. First of all, you need to try restarting your smartphone. Perhaps, after intensive use of various applications and programs in a row, the system "Contacts" function simply failed. If this is the problem, then a reboot should resolve the issue. This is at least a basic action that can be performed in order to resolve the problem.

If, even after a reboot, attempts to open the phone book remain unsuccessful and the error “the com.android.phone process has been stopped” appears again, then perhaps the problem lies in something else and you need to figure out how to cure the phone. A similar situation could arise if the Phone application was heavily cluttered with temporary files and cache.

In this case, fixing the problem is quite simple: you need to delete temporary files and clear the cache. To do this, open your smartphone settings and go to the “Phone” section. Open it. At the bottom there will be buttons “Erase data” and “Clear cache”. You must press both buttons in turn. It would also be a good idea to get rid of temporary files on your mobile device. To do this, you can use specialized utilities such as Clean Master or CCleaner. After cleaning, you need to restart your smartphone and try again.

The problem remains

If the methods described earlier did not help resolve the problem, then perhaps you should try a couple more methods. You can try to unsync time and date with the Internet. This method quite often turns out to be very effective. To do this, you need to perform the following sequence of actions: go to “Settings” and select the “Date and Time” section. Here you need to uncheck the box next to “Network date and time”. After this, you need to restart your phone and go into contacts again. This time the com.android.phone error should disappear. If this action does not help, you must do the following.

Calling apps

If you were unable to restore your original dialer, you will have to replace it with something. Go to Google Play and try to find a calling application and install it on your mobile device. That's it, you can make calls again. If you do not have Internet access on your mobile device, you can download the application to your phone directly from your computer. To do this, you need to download the apk file, or in other words, the installation file of the dialer program from the application site.

When performing this operation, you need to be extremely careful so as not to download viruses along with the utility. To do this, carefully read the reviews of other users and read the description of the program. If you have even the slightest suspicion that the installation file is unsafe, close the site and try to find the desired application on another Internet resource. Once you download the installation file, you will be able to use two methods. You can simply drop the apk file on your mobile phone using a USB cable or any other way.

After that, open the installation file on your phone and install the application. You can also install the InstallApk program on your computer, connect your mobile device to the computer, launch the utility and download the dialer. Now you can make calls from your smartphone again. However, this method of solving the problem can rather be considered a temporary solution. The phone.android.com process may still interfere with your ability to use your mobile device properly. For this reason, it is necessary to tidy up the standard Phone application.

Radical measures

A back up or a return to factory settings can save the user from all troubles. Back up is a special recovery function by returning to factory settings using a backup copy of the operating system. To perform a restore, you must perform the following operations. Open Settings and find the Backup & Reset section. There should be an option here called “Reset to Factory Defaults”. Click on it and wait for the process to complete.

The only drawback of such a reset is that it completely deletes all user information from the mobile device. This means that all your contacts and passwords will be deleted. To save this information, you must sync with Google. It's also a good idea to create a backup copy of your contacts on a memory card or account. After copying all important data, you can begin the recovery process. In some cases, flashing the OS can also solve the problem.

This, however, is a last resort option. It should be resorted to only if all other options have failed. To reflash a mobile device, certain skills and abilities are required. Otherwise, you can only harm your mobile device.

To avoid stopping the com.android.phone process, you must treat your mobile phone with care. You shouldn’t download everything to your smartphone. In this case, you run the risk of contracting a virus that can easily disable the Phone application. Don't forget to regularly clean your device of temporary files. They can clog the system and interfere with normal operation.

When developing new versions of Android, programmers always try to make the operating system more stable, smooth, and intuitive. However, despite the efforts of the developers, errors in the operation of the software occur from version to version, and the older the device and the older Android installed on it, the more errors there are. Each error that occurs during the operation of the device has both causes and ways to solve it. Let's look at the most common errors and methods for correcting them.

What to do if an error occurs in the application

An application error is the result of an incorrect action written in the application code, which led to its operation stopping. After stopping the program, the system usually provides the user with information that an error has occurred and also shows a code that describes the error. This code will help us understand what exactly happened and how to deal with the problem.

This problem usually occurs if you installed the application by downloading the APK file from an unverified source. There are 2 reasons for this failure:

• The application is designed only for devices running a newer operating system than the one you have installed
• The APK file contains an error and will not be able to install the program on devices with any version of Android

The solution will correspond to the problem: try deleting the APK file and downloading it from another source. We also advise you to check the technical requirements of the application for the software. If your device has a version of Android lower than specified in the requirements, update your device to the appropriate version.

If you encounter such a problem, then you need to think about clearing your internal storage of unnecessary content (photos, videos, applications). Often, the problem of insufficient internal memory affects users of gadgets with initially small storage (8 or 16 GB).

This problem also affects the overall performance of the device. To solve this error, we recommend that you read our article “”, which details ways to optimize both the internal storage and RAM of the device.

As a quick solution to the problem of lack of ROM, we recommend that you use the option to expand the internal memory by installing Micro SD cards. We also recommend using the program Link2SD, which will help you transfer application data to an external memory card.

Attention! The Link2SD app requires Root rights on the device. If you do not have superuser rights on your smartphone, please refer to the detailed instructions in our article.

This problem usually appears on smartphones after:

1. Replacing the SIM card with a new one
2. Phone flashing

If you see this problem, it means that the interaction of the built-in communication modem with the new software on your smartphone is broken on your device, or there are problems with the SIM card that does not allow full interaction with the cell tower.

To resolve the problem, follow these steps:

• Go to Settings - Applications - Phone and click on Clear cache and data, then restart your device (article How to delete cache on Android)
• Check the functionality of your SIM card on another device
• Reset Android settings (article)

Error "android.process.acore"

To solve the problem, follow the diagram presented in the previous paragraph, only instead of the application “ Telephone» select « Contact storage».

Error "com.android.phone"

This problem may appear after replacing the SIM card or after flashing the device. It indicates that the device's modem cannot work correctly with new software or connect to a cell tower. In order to get rid of this error, go to the application settings, select the “Phone” application, clear the cache and data, then restart your smartphone. If the error does not disappear, then it is necessary.

The same actions must be taken if there is an error “ android.process.acore", just select the application for cleaning " Contact storage" After this, your phone book will be completely cleared, so don't forget to do this.

Error "android.process.media"

A similar problem occurs among owners of smartphones with a Micro SD memory card that is malfunctioning, which entails errors in the operation of applications installed on it. We advise you to remove the application from the memory card that is crashing during operation, and install it on the internal memory of the device.

We advise you to find out what to do if they do not open and Android apps crash .

What to do if a synchronization error occurs?

The first reason may be a poor Internet connection, and sometimes the synchronization process itself freezes; in this case, disable your Google account in the device settings and reconnect after rebooting.

As many years of experience have shown, very often owners of devices with Android OS are faced with various errors and problems, some of which simply confuse some users. For example, a fairly common case is when the device shows a notification that an android process acore error has occurred.

How to fix the problem? What should a novice user do if he has only recently purchased a phone and does not know all the intricacies of his device? Why did this error occur? In this material we will answer all questions related to this problem. In the future, you will be able not only to quickly bring your smartphone back to life, but also to prevent such errors from occurring.

For what reasons does this error occur?

First, you need to understand why this error occurs on your phone. Moreover, it is worth noting that it can appear in almost any version of the Android operating system, regardless of the manufacturer.

And so, here is a list of possible reasons for this system error:

• System files or folders necessary for the correct operation of the operating system have been deleted on your phone;
• The operating system cannot operate stably and correctly due to the disabling of one of the system applications;
• The device has several programs or widgets installed that have similar functions that conflict with each other, for example, synchronizing data from a contact list or viewing a forecast, email clients.

How to fix android process acore error: 2 ways

Even if you have a similar problem on your device, you shouldn’t immediately panic and go to the store for a new phone. We also do not recommend that you contact the service center and just give away money. You can fix this problem yourself, even if you recently purchased a device with the Android operating system. We have conditionally divided the list of solutions into two categories, starting from ordinary users who have just started working with this OS, ending with advanced users.

Method 1 - for beginners

As practice shows, this error mainly occurs when working with the contact list on your smartphone. For example, you are trying to add a new contact to your address book or delete an entry or edit. To fix the error you will need to do the following:

• Go to Settings and select the Applications tab.
• Find the "Everything" tab and then "Contact Storage."
• Now find the “Erase data” option and click on it. Attention! All your contacts will be deleted from your mobile phone, but the error will most likely go away. If you previously created separate copies in vCard format or synchronized your phone book in Google services, then it will be easy to restore all data.

Another reason why this error may appear is incorrect operation of the “Calendar Storage”. To fix the error, do the following:

• Go to your phone's Settings.
• Select “Applications” and in the “All” tab find “Calendar storage”. Click this button and if the service has been disabled, select Enable.

The problem also sometimes occurs when installing applications that optimize Wi-Fi wireless networks. In this case, we recommend that you view a complete list of all installed programs on your smartphone, determine which of them are designed to optimize wireless networks, and remove them one by one.

One of the extreme methods is to return to factory settings.. Just keep in mind that all data will be completely deleted from your phone, both personal data and all applications, as if you had just purchased the phone from a store.

Method 2 - for advanced users

If you are a confident Android user and have worked with the file system, built-in services and widgets, then when a message appears that an android process acore error has occurred, you can use the method described here. You can fix the problem by editing the system file. To do this you need to do the following:

1. In the file system, go to the following path: /system/csc/others.xml and open it with any built-in editor.
2. Find the line in the file TRUE and change the value TRUE to FALSE .
3. Once the value is changed, save the file and restart the device. We recommend that you create backup copies of the files you edit.

In general, we can conclude that this error is not critical for the user and can be eliminated in a few clicks. Remember that you should resort to the last method with data rollback only if all the methods described in the article do not fix the problem. Rolling back removes the application that automatically generates the error, so it no longer appears. Data rollback can be done either using the standard menu of the Android operating system or using special keys. Read more in detail in a separate article, the link to which is given above in this material. If you still have any questions about this problem, leave your comments and our specialists will definitely help you solve them!