Without access to the Internet, what should I do with Windows? What does an unidentified network without Internet access mean and how to fix it. If the error occurs on the provider side

• Analysis of various types of errors when installing Windows 7 (including by code).
• What to do if the installer does not see the device (drive, hard drive, keyboard or mouse, etc.).

Figure 8. Selecting the volume for a partition on the hard drive

Figure 9. Partition creation confirmation window
After this, the operating system installer will inform you that an additional partition will be created to store system files:

Figure 10. Installing Windows 7.
Click on the button "Next" after which the installation will begin (copying all system files and the process of setting up the OS).

The process of copying files will take 15-30 minutes and will not require any action from you.

Figure 11. Installation completion window
Once the files are copied and unpacked, the computer will restart.

At this point, you must remove the DVD or Flash drive from the computer, as the installation will continue from the hard drive to which the necessary files were copied.

After the reboot, you will see a window indicating that the installation is complete.

Figure 12. Entering the username and network name of the computer for the installed system.
The completion process will take a few minutes, after which the initial setup of the operating system will begin.

Completing Windows installation and initial setup

When the setup process comes to an end, you will be prompted to enter a user name to create your account, as well as a computer name for subsequent network identification (under this name your computer will be visible on Windows local networks).

Figure 13. Setting a password for the account (optional).
Next, you will be prompted to enter a password and a password hint. If you want to protect access to your account with a password, enter it. Or you can skip this step by clicking the button "Next" .

When the user’s personal computer stops establishing an uninterrupted connection to the Internet, an “unidentified network” error appears, the most worrying question is: “How to fix it? What should I do to restore the connection?

This article will tell you about the possible causes of the “unidentified network without Internet access Windows 7” problem: what to do and how to change the situation.

Reasons for the appearance of “Unidentified network without Internet access”

There are not many reasons for the “unidentified network” error. Most often, its appearance is accompanied by reinstalling Windows 7 on the computer, changing the router, or reconnecting the Internet provider. And only in some cases the cause is a virus introduced on the device. To restore a lost connection, you need to carefully study and check all possible points:

1. IP address conflict.
2. TCP/IP protocol error.
3. Problems with the DHCP server.
4. Faulty drivers.
5. Obstacles to connection on the part of the provider.

To figure out how to set up the Internet for each reason, you should consider each in more detail. But it is important not to forget that before starting work, you need to check your computer for viruses. Anyone can handle this job.

IP address conflict on Windows 7

The computer does not see the network if:

1. the device distributing the wireless network is connected to a dynamic Internet protocol, and a static address is marked in the PC settings;
2. the computer connects via dynamic IP, but the router does not have this capability;
3. The Internet Protocol address you enter is already in use by another device on the specified network.

To resolve the unidentified network access restriction problem, you should follow a few simple steps:

• Go to the “Network and Sharing Management” section.

This can be done from the tray by clicking the icon indicating the network (an inscription about an unidentified connection also appears there), or through the Control Panel.

• In the right menu, select “Change adapter settings”.

• Find the desired network in the list and right-click on it.

If an unidentified network is installed via WI-FI, you need to select a wireless connection, if via cable, a local network.

• In the window that appears, you need to click on the “Properties” line at the very bottom.

• From the full list of possible settings, select “Internet Protocol Version 4” and go to its properties.

• Select automatic receipt of IP addresses or enter data received from your Internet provider.

• Click "OK".
• Check if the problem of lack of access in Windows 7 has been resolved.

ICP/IP protocol error

Another reason why the Internet without network access may be an error in the ICP/IP protocol settings. You can fix it by doing a normal reset. To do this you need:

• Click the “Start” button.

• In the search bar for files and folders, enter: cmd.exe.

• Press the “Enter” button on your keyboard.
• Open the found program.

The completed steps will allow the user to launch a command line on Windows 7, which can be used to reset the protocol to fix the problem of an unidentified network.

To gain access to the Internet, you need to enter the command “ netsh int ip reset resetlog.txt", and confirm it with the "Enter" key. Restarting your computer should resolve the network issue without internet access.

Problems with the DHCP server

To make sure that it is the DHCP server that is causing the problem:

• Open Command Prompt. How to do this is described above.

• Write the command " ipconfig".
• Check for the presence of a line with data like 169.***.*.*.

If such a line is present, we can say with 100% confidence that Windows 7 writes about an unidentified network due to an error in the DHCP parameters. What to do in this case?

You can also fix this problem yourself, without contacting a service center. Stages of work:

• Go to "Device Manager" in Windows 7.

There are different ways to open this section. The simplest one is to right-click on the “My Computer” icon on the desktop.

• In the “Network adapters” item, find the one you need and go to its properties.

• Open the "Advanced" tab.

• Select the “Network Address” section.

• Enter its value. It can be of any type, contain numbers from 0 to 9, and Latin letters from A to F.

• Confirm the actions with the “OK” command.

• Open Command Prompt.
• Enter two tasks alternately - Ipconfig /release, Ipconfig /renew.
• Restart your PC.

These steps will be enough to change the configuration settings and restore the Internet on Windows 7 if the network is unidentified.

Faulty drivers

If the user has reinstalled the operating system on his computer, he may encounter an unidentified network. This is caused by the lack of necessary drivers on the device. Since standard Windows 7 drivers do not fit the technical specifications of all PCs, in order for the Internet to become visible, you need to download special components from the website of the laptop or built-in network card manufacturer.

For those who do not like to complicate their lives with unnecessary work, there are special programs on the Internet that will automatically detect the necessary drivers and, after confirmation, download them to the device. One of the most convenient ones is the DriverSolutionPack application.

Obstacles from the Internet provider

If the Internet stops working completely unexpectedly, the problem may be completely simple.

1. Payment for using the network was not made on time.

Most providers require you to pay monthly for their services. If the user forgot to make a payment, his Internet connection will be suspended. This means that it is enough to deposit the required amount into the account for the work to continue.

1. Technical work.

All operators periodically carry out troubleshooting work and make changes, which may lead to temporary problems with access to the network. To clarify information on technical work: dates and times of their implementation, just call the customer service hotline number.

1. Changing router settings.

If for any reason the settings of the router you are using have been changed, the best way to fix the problem is to reset the settings to default. For this purpose, you can find a special “reset” button on any router model. You can always check with the manufacturers for instructions on further setup.

The reasons for the “unidentified network” error described above are the most common among users. If not a single method helps solve the problem, it may be worth seeking help from a specialized center.

Sometimes your system shows that e.g. laptop connected to Wi-Fi, but no internet. There are several reasons for this problem.

In the worst case, it could simply be a faulty cable, and sometimes the problem could be with the system configuration. We have compiled a list of possible fixes for this issue.

The first possible solution is to reboot the OS and modem/router.

Reboot the OS: save all open documents on the system and close all open programs, if any. Click on the Windows icon and click the icon Power. You have 3 options. Click the Restart button. When you do this, your system will shut down and then reboot via the boot disk.

Reboot your router/modem: Open your router's web interface and click the reboot button. You can also do this using the router's physical power button, or simply unplug the power from the outlet and plug it back in.

This usually solves most WiFi problems. If the problem still persists, move on to the next solution.

# Reset WIFI settings

Every time we connect to any new Wi-Fi network, it is saved in the profile list. Over time, the list becomes larger and sometimes interferes with the proper functioning of Wi-Fi. Deleting old saved networks will help you fix this problem. Here's how you can fix the problem: The computer is connected to Wi-Fi but there is no internet:

• In the lower right corner of your system, you will find a " Net"(this is the icon that shows the Wi-Fi symbol).
• Clicking on it will open a small notification window in which you will see all Wi-Fi connections. Here you will find settingsnetwork and Internet .
• Click Network & Internet Settings. A new window will open with various Internet settings.
• On the left side you will find the Wi-Fi icon. You need to click on this icon, which will open the settings window.
• Here click " Managing known networks" .

  You will get a list of different networks you have used previously along with the current one.

• Click on the old network. You will see a button "forget«
• This will delete the old profile. Be sure to do this for all saved WIFI networks.

Try reconnecting to your WIFI network and checking for the problem.

# Fix by disabling antivirus software

Wi-Fi is connected but there is no Internet access? As the next solution, you need to disable the antivirus software running on your computer. If you are using third-party antivirus software, there is a chance that it is blocking your Wi-Fi connection. Disabling protection may help restore the connection.

Let's say for example, if you have Anti-Virus installed on your system, you can disable it by following these steps:

• On the Windows taskbar, you will see a small triangle that, when clicked, will open in the notification area.
• Right-click on the Antivirus icon.
• You will see several options for temporarily and permanently disabling the antivirus. Select the appropriate one and check the WIFI operation.

# Fix for turning off Windows Firewall

Wi-Fi is connected, but there is no Internet on the laptop, what should I do? Windows OS comes with firewalls and they block the Internet connection on your system. Windows Firewall helps prevent users from accessing your computer's data and information. When the firewall detects a suspicious network, it blocks it from your system. If your The computer is connected to Wi-Fi, but there is no Internet access, follow these steps to disable Windows Firewall:

• In the Search section, select Open control Panel".
• Here you will find all the tools and software.
• Find " Windows Firewall" and click on it.
• On the far left you'll find a few more options - click " Turn Windows Defender Firewall on or off."
• This will take you to a new page that will display a list of options - Public and Private Network Settings.
• Click "Disable Defender Firewall (not recommended)" for the network you are working on.

Remember that a firewall protects you from malicious virus attacks. It would be better if you use this solution if you have a third-party antivirus firewall.

This will disable Windows Defender Firewall on your system. Try connecting to your network to see if the problem is resolved.

# TOdate/time adjustment

If your system shows the wrong date or time, Wi-Fi may not work correctly (writes connected to Wi-Fi but no internet).

Here's how you can correct your system's time and date:

• At the bottom right of the system screen you will find the date and time.
• Hover over it and right-click to expand the options.
• You need to select " Set date/time" from the specified options.
• A new window will open.
• On the left side, among the displayed options, click " Date and time».
• In this option you can disable the option "Set time automatically"
• If you enable this setting, the system date and time will be set automatically according to the time zone in which you are located.
• You can also do this manually if the setting does not change automatically.

After this, you can try connecting to Wi-Fi. If you are still facing the same problem, you need to take help from Windows troubleshooters.

# Fix using Windows Troubleshooter

What to do if you are connected to Wi-Fi but there is no Internet?

Windows has the ability to fix online problems using a troubleshooter. It only takes one click and all Internet related problems will be fixed. Follow these steps to access troubleshooting tools:

• Open Control Panel. You can open it by typing "Control Panel" in the search window.
• Here you will find all the control panel elements. Find the application on this page "Troubleshooting" and click on it.
• Since we are dealing with an internet issue here, you need to click " Network and Internet".
• Your system will look for the problem and fix it if there is one.
• The process will take some time.

If this didn't work for you, we can move on to the next solution to the problem.

# DNS flush

To complete this process, follow these steps:

• Right-click the Start icon on your system
• From the list of options, select " Command line". You can also open Command Prompt by simply typing "Command Prompt" in the Search box.
• You will be taken to a Windows command line application.
• You need to type "ipconfig /flushdns" and press Enter.

Clearing DNS helps solve the internet problem if there is one.

# Change IP configuration to "Obtain an IP address automatically"

Why is there no internet when the laptop is connected to Wi-Fi? If Wi-Fi does not have the proper IP configuration, it will not work.

You need to enable automatic acquisition of an IP address and then try to connect to the Internet. You can do this using the following steps:

• Go to your system's control panel. You can write "Control Panel" in the search bar.
• Find here "Network and Sharing Center" and click on it to get more options.
• On the right side, you will find "Change adapter settings".
• This will show you the network connections available on your computer.
• Since you have a problem with Wi-Fi, you need to right-click on the WIFI network and select "Properties".
• From the list of options you need to select "Internet Protocol 4 (TCP/IPv4)" and click " Properties" .
• Another pop-up window will appear where you will need to select "Obtain an IP address automatically" And "Obtain DNS server address automatically."
• Once you have made your selection, click " OK", and then " Close" .

# Fix for updating WIFI drivers

Why is Wi-Fi connected, but there is no access to the Internet? As a final solution you can try updating the Wi-Fi drivers on your system to fix the problems. Follow the step-by-step guide to complete the process:

• Right-click on the Start button and select " Device Manager" .
• In the list of devices, find Network Adapters and double click on it to see more options.
• You will get a list of network adapter names.
• Right-click on the WiFi network adapter you want to update and select "Update driver"
• Choose "Automatic driver search"
• Once completed, click Close.
• If the system finds a new driver, it will automatically download and install it.
• After updating the driver, go to the Start menu and click the Shutdown button to reboot the system

Once your system is connected to Wi-Fi, check if the problem is resolved.

Today for many it is already an urgent need. Modern hardware and operating systems are becoming more and more intelligent, and the user is less and less likely to need to do anything to configure. However, occasionally such a need arises. Today we will tell you how to solve the problem if your computer reports that you are connected to a network without access to the Internet, and next to the connections icon you see a yellow triangle with an exclamation mark.

Microsoft operating systems, starting with Windows 7, constantly monitor network connections, and as soon as the global network is unavailable, they immediately report it. There are many reasons why your computer may not have an Internet connection. These could be problems with the provider, incorrect equipment configuration on the part of the user, or failures in the operation of network protocols. Today, the new IPv6 protocol is becoming increasingly widespread, but its percentage is still very small, especially in home networks, so the main attention will be paid to the old version - IPv4.

Connecting via a router via a network cable without access to the Internet

Problems with the provider

Yesterday everything worked, but today this warning appeared. If this happens to you for no apparent reason, then in most cases the problem is with the provider. Therefore, before doing anything yourself, call technical support. Most often, data lines are damaged, some technical work is being carried out, or you simply forgot to top up your account on time.

You may hear in response that everything is working well with the provider, then you need to check your network and, if necessary, configure it. The support service will probably offer the services of its technician, but, firstly, his services are not free, and secondly, by the time the technician gets to you, you may have time to solve the problem yourself.

Physical connection problem

It is not so rare that the culprit is a partially broken network cable or a loose connection in the connector. And if you have pets or children, then the likelihood of such a development of events increases. Even Wi-Fi users should not forget that there will also be a cable running to the wireless router. Check the integrity of all wiring - are there any strong kinks anywhere, are all plugs firmly inserted into the sockets and are they inserted where they really need to be. Provided that no problem is found here, we move on to the next step.

Connecting via local network Windows 7 without access to the Internet

It happens that the installed router simply freezes. In this case it helps. To do this, just turn off its power and connect it again after a few seconds. It won't hurt to restart your computer at the same time. If your router freezes like this with annoying regularity, consider buying a new device. You should also try connecting the Internet cable directly to your PC or laptop. If there is no result, let’s first deal with the computer.

Checking your computer settings

It is possible that the problem arose “out of the blue”, then problems with the settings on the computer should not arise; much more often the problem arises during the initial configuration or making any changes to an already working network. First of all, you need to check that the IP address of your computer is correct by pressing Win+R on your keyboard at the same time. The Run window will open. In its line, enter ncpa.cpl and click OK. The network connections window will appear. It may happen that there are several of them, but the necessary one will not be crossed out with a red cross and its name is similar to “Local Area Connection” or “Wireless Connection” (in the case). Right-click on the desired connection and go to properties, where the list will contain lines with IPv4 and IPv6 entries. Check the box next to IPv6, and double-click on IPv4. Check the boxes to automatically receive settings and save the changes. If access to the Internet does not appear, move on.

Setting up a local network connection in Windows 7

Finding out the router address

Perhaps you didn’t have to do anything in the previous window, the settings for obtaining IPv4 and IPv6 protocol addresses are automatic and everything was initially as it should be. Then you just need to configure the router, for which you need to know its address. Right-click on the connection again and select “Status” and then click “Details”. There will be several lines in the window that appears; we are interested in “IPv4 Address”. If you see an entry like 192.168.x.x, remember or write down what is indicated opposite “IPv4 DHCP server” - this will be its address. It may be that the computer is not able to receive the settings automatically, then the entry will look like 169.254.x.x. You can find out the router’s IP from its documentation, or it is indicated on the device’s case, and most often it is 192.168.0.1 or 192.168.1.1. Open your browser and enter the established IP in the address bar, and if it is correct, you will be prompted to enter your username and password.

Internet Protocol Version 4 (TCP/IPv4) Properties

Setting up an internal network on the router

After entering your credentials correctly, you will be taken to the router control panel, and further actions depend on the device model and its firmware. You need to find a DHCP server control, which is responsible for automatically obtaining IP addresses and other parameters necessary for the network to function properly. Look for blocks whose names include DHCP settings, DHCP server, or similar. The block will contain a switch with the values ​​Enable or Disable. Most often, these settings are located in the LAN section. Enable the DHCP server, save the changes and reboot the router. Once this is done, an Internet connection will appear on your computer.

Check your connection settings to your provider

You should not make hasty conclusions if the previous steps did not help set up the connection. Since the network is still not working normally, we check the connection with the provider, for which in the router control panel, go to the appropriate section. Almost all manufacturers call these options WAN or Internet. There are quite a lot of settings options in this section. Which ones are intended for you, you can find out from the contract or from the technical support of your service provider.

Reinstalling network card drivers and checking the firewall

It makes sense to do this when you are sure that all previous settings are correct, the connection with the provider is established, but the network cannot be configured normally. The best option would be to download the most recent version of the driver from the manufacturer's website, which, it seems, will require going to a friend or neighbor. If this is not possible, the driver included on the installation disk will be quite suitable. After reinstalling, be sure to restart your computer. Here it is also necessary to note driver failures that occur due to installed software that makes changes to the operation of network protocols on the computer. The most common representatives are antiviruses and firewalls. Make sure that such programs are not installed, and if they are, disable or remove them during the test, as they may block the connection.

Replacing the MAC address of a network card

Problems with MAC addresses sometimes arise in cases where the network is very large, but it is still worth eliminating it. On your computer, go to Device Manager by pressing the Win+R keys, entering devmgmt.msc and clicking OK. The device manager will start, where you need to find the “ Network adapters” section, expand it and select the network card with which the PC is connected. After double-clicking on it, in a new window, on the “Advanced” tab, select the Network address option and enter any twelve digits in the empty field on the right. After that, reboot and look at the result.

Clear DNS cache and reset TCP/IP settings

The following steps will reset all network settings for IPv6 and v4, so you must follow them. If you are ready for this, and you have information about all the settings (written down somewhere, for example), find the command line in the Start menu and run it with administrator rights. Enter the following commands in the window that appears, confirming your entry by pressing Enter. After running each command, restart your computer and check the result.

1. ipconfig /flushdns
2. netsh winsock reset
3. netsh int ip reset c:\resetlog.txt - this command will completely reset all connections and you will have to configure them again!

Clearing the DNS cache using the command line

You have a direct connection to your provider

The option when your computer is connected directly to the provider, bypassing the router, is now becoming less and less common, as the number of network devices is steadily growing. But what to do if you have just such a connection? Eliminate possible problems with drivers as indicated above and check that the connection settings are correct. Regarding the settings, the best option would be to contact technical support, since there are a lot of variations.

Nothing helped at all

Maybe you're lucky and your ISP provides access using the new IPv6 protocol, the configuration of which requires knowledge of some subtleties. It should be noted that the expansion of the use of IPv6 is inevitable, since the address space of the previous version of the protocol, IPv4, has come to an end, and the global network is growing every day. Since your efforts have been wasted, and your network still hasn’t started working, then there is only one piece of advice - call a specialist. It is quite possible that the problem that has arisen is non-standard or that equipment replacement/repair is required to solve it.

There is Internet access, but the error remains

This situation may well exist. The reasons may be different - most often when connecting through a proxy server. However, there is only one solution. Press Win+R, enter gpedit.msc - this will take you to the local group policy editor. In the menu on the left, go through the following items: “Local Computer” Policy - Computer Configuration - Administrative Templates - System - Internet Communication Management - Internet Communication Settings. Now, on the right side of the window, find and enable “Disable active probing for network connection status indicator.” In Windows 10, this setting is called "Turn off active network connection health checks." Please note that now, even if there is truly no connection, the message will not appear.

Conclusion

This article collects the most common problems associated with the “Network without Internet access” error and suggests ways to solve it. We hope that the material was interesting to you and helped you overcome the difficulties you encountered.

Hello visitors to the blog site
All computer owners are familiar with such an unpleasant situation when the Internet suddenly disappears, precisely at the moment when it is so badly needed!

What should you do if you suddenly lose your Internet connection?

In the modern world it is difficult to imagine a person without a personal computer.

There is not a single acquaintance in my circle who does not have a computer or laptop; in extreme cases, there is at least a tablet.

And some people not only have a PC, but also more than one, plus a smart TV, smart phones and other devices that all require the Internet. Without which, the whole point of using all these devices is simply lost, except maybe just a telephone, which is primarily intended for calls, and then everything else.

Nowadays you can access the Internet almost from an iron or a meat grinder, I’m kidding of course, but who knows, anything can happen.

So, for the operation of all these devices, there is a Router, also known as a Router, capable of receiving a high-speed Internet signal, then distributing it without any wires to all your devices via a Wi-Fi network, which is very convenient, but not at all safe! Find out in detail what the dangers of WI-FI networks are and how you can avoid them.

But often the connection is lost and when you try to access the site’s Web page, a window appears with the message: Server not found, and below are usually written the possible causes of the malfunction.

In the system tray, if you have hidden icons displayed, you may also see connection problems. Read about what the system tray is and how to enable the display of hidden icons in the article.

2 ways to restore the Internet

There may be several reasons for connection loss, but most of them can be fixed on your own, so do not rush to call your provider to file a claim.

• Solution 1

Right-click on the network icon, 2 items will appear: select Troubleshooting. We wait a couple of minutes while the computer solves the problem.

If, upon completion of the diagnostics, the issue is not resolved, but a window appears with an error like the DNS server is not responding or some other error as shown in my screenshot, then it makes sense to repeat the diagnostics again, if it still doesn’t help, move on to another solution.

I also want to warn you not to pay attention to those detected problems that the diagnostics will reveal, it’s unlikely that your cable is connected incorrectly, if it only recently worked or is completely damaged.

• Solution 2

1. We turn off our computer, I wrote about the correct ways to turn off a PC
2. Turn off the power to the router (router), from the socket or a special button on it, wait at least 3 minutes
3. Turn on the router
4. Turn on the computer
5. Launch the browser to check the connection

After these steps, in 95% of cases the problem with the Internet connection is solved.

If, after this procedure, an Internet connection still does not appear, then most likely these are temporary problems with your provider, which are always quickly resolved by them.

Many people are familiar with the situation when you sit down at your computer and discover that your connection to the Internet has been lost. A very undesirable problem, especially if your work directly depends on the Internet.

To fix any problem, you need to find the cause of it.
Why is the Internet connected but not working? There can be many reasons for an Internet outage, both internal and external.

Let's look at the main problems of Internet outages associated with external factors.

What is a provider and what are external reasons

A provider is a company that provides you with Internet access services by connecting your computer to the global network.

All data that you send or receive via the Internet passes through its devices, and the provider is obliged to ensure the transfer of data.

External reasons why the Internet does not work mean that the problem originated outside of your home or the device that replaces it.

In such cases, it is quite rare to correct the situation on your own, as a result of which it becomes necessary to contact the Internet service support service, that is, the provider.

No electricity

The Internet signal reaches your home after traveling quite a long way. On this path there is intermediate equipment that must be connected to electricity.

If the electricity is turned off anywhere along this path, the equipment will turn off and the signal will not pass through. You can't find out about this by just sitting at home. You need to call your provider.

The provider can use its equipment and software to trace the entire chain, find out where the problem is and fix it.

By the way, such breakdowns often occur during a thunderstorm or after a thunderstorm. Lightning protection devices are activated and the power is cut off.

In general, the weather began to deteriorate: strong winds, constant humidity, heavy rains, and especially freezing rains do not in any way contribute to the reliability of Internet connection channels. But they add more work for technical support of providers, and for users they add more dissatisfaction with denials of access to the Internet.

Something's broken

On the long journey from the provider to your home, the provider's intermediate equipment may break down. This is not your equipment, it is not in your home, but due to its breakdown, there will be no signal in the house. It is impossible to find out about this while sitting at home. Again, you need to call your provider.

Everything that does not spoil, spoils too - this is what one of Murphy's laws says. Therefore, there is no chance that something in the chain of transmission of Internet signals to your house and apartment may deteriorate. Only the provider's technical support can fix this.

Even the provider’s server, through which all users, or more precisely, all the provider’s clients, gain access to the Internet, can break down. This, however, happens extremely rarely. Servers are becoming more reliable, they are duplicated, backed up, and provide uninterrupted round-the-clock operation. But you can still encounter a similar problem. Fortunately, very rarely.

It broke somewhere

Failures also include broken wires. Well, if a regular wire breaks, it can be “fused” and repaired. But, for example, a fiber-optic wire cannot be connected without special equipment, which is not always available even from the provider’s technical support representatives.

Wires may break sooner or later. For various reasons. For example, my friends had a wire coming from the attic into their apartment that fell off from the ceiling where it was lightly attached. The wire fell to the floor, and everyone stepped over it for almost a week. And then everyone got tired of it, and the wire was cut off. I had to call the provider's technical support.

It is practically impossible to splice the wires yourself. Yes, and dangerous. It is possible to confuse signal wires with low and safe voltage with power wires where there is life-threatening voltage. Do not try to repair the break yourself; call technical support.

Other problems on the ISP side

The provider's support service will be able to fix problems such as equipment breakdowns at the provider's premises, or in the attic (entrance) in your apartment building, or restore a damaged wire. And we have already written about this above.

But it is possible that unscheduled work is simply being carried out, about which, of course, you should have been notified in advance, but as usual, they forgot. The provider warns about scheduled or unscheduled work by email. But how often do we check our email? Even if often, did we indicate the right email in the agreement with the Internet provider to communicate with us? Most often, to which messages from the provider arrive, they are rarely opened and almost never read.

And then - it turns out that we were warned that in connection with such and such work there would be no Internet connection in the period from such and such a time and date to such and such a time and date. Forewarned is forearmed. If you do not read such warnings, then suddenly the Internet turns off. The most unpleasant thing is that many users who do not read mail find themselves in a similar situation at the same time. Everyone starts calling the provider at the same time to find out the cause of the problem, but as a result the line becomes overloaded and it can be difficult to get information.

Financial block

It is worth reminding yourself that if your account balance is zero, your Internet connection is automatically blocked. Maybe you just forgot to top up your account? Think about this before you decide to contact support.

A support specialist will usually check your balance status. If you call, he may inform you that there is no Internet access due to a financial block. You need to top up your balance to access the Internet.

Alas, financial blocks can be wrong. The provider may mistakenly withdraw excess money due to, for example, a malfunction of equipment or software related to customer payments. Unfortunately, this also happens, and thus a financial block is automatically activated and the Internet does not work. In this case, you will have to be persistent in communicating with the provider’s technical support, which in turn will prove that you are wrong. In general, it is better that there are no such overlaps.

Problems with the router

If you use it to access the Internet, then the simplest option why the Internet does not work is that the router is turned off. It just needs to be connected to electricity.

Sometimes another option helps. Turn off the computer, turn off the router and after a few minutes turn everything back on, it may help.

If the router is faulty, then such a reboot will not help, and the router will need to be replaced. However, it is difficult for an inexperienced user to determine that the reason for the lack of Internet lies precisely in the router. In this case, you have to call a specialist from the company that provides the Internet access service, that is, again from the provider’s technical support.

Problems of mobile Internet users

If you use mobile Internet, then there are no wires going to your house or apartment. You receive a signal from your provider via radio. But this does not mean that there are fewer problems on the provider’s side.

Firstly, so many users can connect simultaneously that the provider does not have enough power.

Then the signal may weaken, or the ability to access the Internet will be completely disabled, since in conditions of overload, mobile operators primarily provide voice mobile communications, and only after that everything else.

Secondly, in the place where you are, the mobile operator may not be able to connect you to the Internet at all.

Unfortunately, this means that this cannot be done in this particular place. It even happens that in one part of the apartment or house there is Internet, but in the other, opposite part - not. We have to, as they say, look for the most suitable place.

Thirdly, You may run out of money in your account, because the Internet access service is paid, as a rule. Also Paid traffic may run out, there is still money, but it is not intended to pay for Internet connections.

Here you need to take care of timely bills, as well as choose suitable tariff options that are convenient for using the Internet access service. Otherwise, you may be left without the Internet, sad as it may be.

It might also be trivial the modem overheats and stops working, which you use to access the Internet. Then you will have to stop the computer and wait until the device cools down. This happens in fast data networks, for example, those operating in the 4G (or LTE) standard.

In general, there can be problems on the mobile Internet, both on the provider’s side and on the user’s side.

Site blocking: some Internet pages do not work

It is possible that you visited a website and saw a message on your computer or smartphone screen: “Access to the resource is blocked.”

Rice. 1 Message on the screen that access to the resource is blocked

In this case, it is better to first close this message and then open another site, for example, Yandex or Google. If other sites open normally, this means that the Internet is working for you. The problem is not that the Internet does not work, but a separate site to which you are denied access.

Access to any site may be blocked by Roskomnadzor or a court. Or the Internet provider accidentally blocked the site by mistake. Below is an example of such a case from my experience.

Communication with the provider about blocking the site

I recently encountered a problem with a site being blocked. I open a page on my website and see a message on the screen that the page is blocked. I was surprised that all pages of my site opened without problems and without any messages, except for one page. I opened a supposedly “blocked” page through another Internet provider, everything works, there is no blocking. What to do in this situation? Why did my Internet provider accidentally block my page?

I wrote a letter describing my situation, attached a screenshot (shown in Fig. 1), and sent an e-mail to the support service of my Internet provider. I received this response from them: “Good afternoon, most likely this link, or more precisely, the resource is blocked by Roskomnadzor or Mossud. The solution to the problem is to look in the Roskomnadzor database for why the resource is blocked, and then contact us.”

I had to write to the provider's support service again about the fact that the page was blocked by only one provider. When accessing the Internet through any other provider, the page opens without problems.

After a long and more detailed communication with the provider’s technical support via E-mail correspondence, the problem was solved! And now all pages of the site open without problems.

Internet without problems - is it possible?

Modern data transmission systems, both wired and wireless, are becoming more and more reliable. And this is good, because, in this way, problems with Internet shutdowns become less and less.

It is unlikely that the Internet will ever become completely trouble-free. But now many users do not encounter such problems of lack of Internet, both on the provider’s side and on their computers. Even seemingly non-technical problems, such as financial blockages, are quickly eliminated. Providers offer so-called trust payments and other similar measures to restore normal operation of the Internet even in the absence of money in the user’s account

What to talk about technical things! Here, a lot of equipment is duplicated, servers are redundant, information transmission channels are made along different routes, again to increase reliability. And all this so that Internet access is always available, without interruptions, without weekends, without holidays, without restrictions.

This is the time we live in now. A time when many things are already becoming virtual, and payments, and shopping, and communication, and entertainment, and communication, and training, and development, and innovation, and so on and so forth. And the Internet is the very environment without which all this is no longer imaginable. That is why the requirements for its reliability and fault tolerance are so high.

I would like our Internet to never go down.

Most often they occur when the cable is disconnected or the router or modem is not working properly. First try running the Network Troubleshooter to see if it can diagnose and resolve the problem.

Let's look at this situation: you connected to the router from your phone, the Android system shows that Wi-Fi is connected, but the Internet does not work. In addition, the network icon shows that the signal is excellent, but not a single online program is functioning. In our article we will look at options to solve this problem.

Troubleshooting

Unfortunately, there cannot be an unambiguous solution in this situation, and this is the whole difficulty. We will describe obvious solutions for the most common reasons why the Internet does not work on the phone.

Important nuances

Before you start looking for a problem in your phone, we strongly recommend that you follow some steps; in this case, it may turn out that the problem is not with your device, but with the router or even with the provider.

1. Make sure that your Internet access service is paid to the operator.
2. Check if the Internet works on your computer connected via cable.
3. Try connecting any other device to the router via Wi-Fi and access the Internet through it.

If you have difficulties at any stage, most likely the problem is not with your Android. If everything went well, then we move on to setting up Android.

Rebooting the router

If your router has not been turned off or rebooted for a long time, then during long-term continuous operation it may experience failures. They can manifest themselves in completely different ways, for example: two Android devices are connected to Wi-Fi, but the Internet is distributed to one of them, and does not work on the other.

Rebooting the mobile device

The situation described for the router also applies to your tablet or phone: software glitches may occur. To eliminate minor problems, the easiest way is to reboot, after which they are eliminated by the system automatically.

Reconnecting to the network

This means not just turning off the network module, and then turning it on again and waiting for reconnection, but doing this through the settings: “Forget network”, and then connecting again by entering the password (if you have one).

On Android 6.0.1 this is done in the following way:

• Go to settings.

• Select the “Wi-Fi” item.

• Find the name of your network and press it until a list of actions appears.

• Select “Delete this network”

• Next, tap on the same network and select “Connect”, having first entered the password (if one has been set).

Setting the correct date

A date in your smartphone that does not correspond to the real one may also be the cause of a situation where Wi-Fi on your phone does not work: Wi-Fi is connected, but there is no Internet on Android. Check - if the date is indeed incorrect, you can change it as follows:

• In the settings, select “Date and time”.

• Activate the checkboxes next to the items “Use network time” and “Use network time zone,” although the second item is not so necessary.

After this, your real time will be requested from your operator's network and will correspond to reality.

If there are other wireless gadgets in the room, their signals can interfere with your smartphone or tablet. We recommend changing the channel in the router settings.

Due to the wide variety of router manufacturers, we cannot provide universal instructions for changing the channel: to do this, refer to the user manual of your model.

In our case, we used TP-Link: we had to go to the administrative menu in “Wireless”> “Wireless Settings” and change the channel to any other, then click on “Save”, as shown in the figure.

In the router settings, you need to select WPA2-PSK protection and AES encryption in the “Automatic” modes. This mode is guaranteed to ensure successful connection of most devices.

Checking signal strength

If you and your device are not close enough to the access point and the Wi-Fi icon shows that the signal is weak, in rare cases this may cause problems with the Internet. Try to get closer to the broadcast source and see if the situation changes for the better.

Checking web authorization

If you are not using your home Internet, but simply connected to an unpassword-protected point, then most likely this is the Internet of some company that uses protection not by setting a password for the connection, but through web authorization. That is, you can easily connect to an access point, but not a single program will show that you are online. To check this, just open your browser and go to some page. If you really have web authorization, you will be automatically redirected to the authorization window.

Changing your static IP address

And the last step in solving the problem is to try changing the address that the router gives to your version. This is done as follows:

• In Wi-Fi settings, tap on the name of the desired network.

• Tap on “Change network”.