Biglion phone number. Personal account Biglion (Biglion). What is Biglion and how does it work?

It is much more profitable to buy goods and services if you do it with a special promotion on day “X”. But what if you didn’t get there within the strictly allotted time? Of course, use universal discount sites and virtual coupons. They allow us to purchase anything from food to large furniture purchases at discounted prices. One of these is the Biglion website. It’s quite a presentable resource with a large list of services and goods that can be ordered online. However, more and more of his clients are asking the question: “How to return money for a Biglion coupon?” What is the reason for this excitement? And is it really possible to get money back if the coupon was never used? We will try to answer these and many other questions about the resource in more detail today.

What is Biglion and how does it work?

For those who are not yet familiar with the Biglion website, it is worth talking in more detail about the rules and features of its work. And they come down to banal mediation between the supplier of any service (seller) and the customer or buyer. For example, you decide to order pizza at home at a discount. To do this, go to the coupon site, choose the service that suits you and find an attractive discount coupon. Then pay, download and print the coupon. And finally, use it when buying pizza, receiving the promised discount.

In essence, your payment is for the services of a discount site, whose representatives have kindly agreed on a promotion with a pizzeria or some delivery service. That is, your money is the commission of an intermediary, in the role of which Biglion is currently acting. How to get your money back is the most exciting topic for many buyers who did not have time to use the purchased coupon. We'll talk about it further.

What is the benefit to the representative's company?

Often the discount size reaches an impressive maximum, which actually attracts fans of quick shopping. What then is the benefit to the manufacturing company or service provider? The whole point is that thanks to participation in the site’s discount program, the seller receives free advertising and an influx of customers for his goods and services. As a result, the buyer receives a discount, and Biglion receives its commission. Everyone is happy. But this is ideal. In reality, everything turns out differently.

Often the seller himself, due to his own forgetfulness or due to some other motives, refuses to sell a product or service using the coupon purchased at Biglion. And then the buyer has no choice but to return the money for the Biglion coupon. But is it really possible to do this?

Real example of an unused coupon

Let's say you bought a discount on a restaurant. According to the information provided in the coupon, a table reservation was expected with a pleasant surprise in the form of a discount on the final bill. You were planning a romantic dinner. There were grandiose plans. Flowers and other additional little things have been ordered.

But at the indicated hour, when you were supposed to arrive with your companion or partner at the restaurant, the rendezvous did not take place. No, of course you met. But the restaurant representatives suddenly refused to accept the coupon and recommended moving the planned dinner to another date. As a result, all the seats are taken and the evening is ruined. And this begs the question: “To whom will your claims be?” Of course, to the Biglion company. How can I get my money back for an unused coupon in this case?

We act according to the rules of the site

One option would be to contact support. To do this, perform the following steps:

• Let's go to the official Biglion resource.
• We go down the main page.
• Select the second column from the left called “Information”.
• Scroll down and click on the third tab from the top “Coupon Returns”.
• Follow the link.

On the page that opens you can see official information on how to return money for the Biglion coupon. To do this, users are asked to write a letter to the specified email, in which they must provide not only the reason why you could not use the purchased coupon, but also its number. Here it makes sense to indicate the most preferred option for returning, for example back to the card.

And then all that remains is to wait for the company’s response. And if the decision is made in your favor, then you will be asked to fill out the appropriate form and the money will be returned within a short period of time. This is official information from the site. But is it possible to return money for the Biglion coupon? with her help? And this is where the fun begins.

Feedback on the work of the site support service

Many users are dissatisfied with the quality and speed of the site support team. From their stories, it becomes clear that when paying the cost of the coupon, the money is withdrawn quickly. But the hassle of getting a refund drags on for a very long time. For example, there are cases when more than one month passes from the date of application. And after this time, the buyer begins to have doubts: is it possible to return the money for the coupon? Reviews from some users make it clear what this is really like.

It’s just that in order to implement a refund you have to call, write and contact support for a long time and more than once. That is, you need to not let yourself be forgotten. However, not everyone can withstand such an outcome of events. Many simply lose hope and, as they say, donate money to the site. And, of course, they don’t turn to this resource again.

How to proceed with a refund if Biglion ignores you?

Some say that they were able to return the money only after they repeatedly wrote complaints to the site. This can be done on thematic forums and specialized resources.

You should also contact various consumer protection services, but only if you know that your rights have actually been violated. For example, you can contact the Federal Service for Surveillance on Consumer Rights Protection and Human Welfare. This could be the official website of Rospotrebnadzor, or a hotline number.

Therefore, if you do not know how to return money for a Biglion coupon and are completely sure that representatives of the site acted unlawfully, feel free to contact the representative offices of Rospotrebnadzor.

And a few more reviews about the site

Not all reviews about the site are negative. There are always people happy with their purchase. Another thing is that outraged users do not always carefully study the terms of service or product that are covered by the coupon discount. For example, you ordered a massage service. Paid for the coupon. And in the end it turned out that with its help you can only pay for the services of a massage therapist. The procedure cream, which costs one and a half times more than the entire procedure, must be purchased separately.

Or you bought a coupon for economical payment for a holiday bouquet of flowers, but it turned out that this promotion does not include delivery or it is paid separately. And there are many such examples. Therefore, before making a payment and purchasing a tempting discount coupon, carefully study the terms of the promotion and check all the details with the site’s support service or with the seller himself.

According to lawyers, before paying for the coupon, you must carefully read the public offer of the Biglion website. It is these rules that you agree to when registering on the resource. Therefore, if you were unable to use the coupon and did not activate it for reasons beyond your control, and the support service does not respond to your requests, feel free to write an official appeal to the legal address of Biglion.

This can be done in any form. It is recommended to describe the essence of the problem in as much detail as possible. And most importantly, your application or claim should be written on paper and not electronically. Moreover, spare no expense and send your appeal by registered mail with notification. And be sure to make a copy. According to the law, Biglion is required to respond to such a request within 10 working days. Further, an official response to your request or its absence (in this case a copy of the application is used) can be used in court. If, of course, you decide to protect your rights in this way.

Are written requests valid for site representatives?

According to lawyers, website representatives usually respond to such requests quite quickly. And if your rights were indeed violated and the money was not returned illegally, most often the issue is resolved in your favor.

Now you know how to get your money back for a coupon on Biglion. Just be careful and read the rules you agree to when registering. And most importantly, study the terms of service.

Biglion is a service for economical shopping. It provides millions of users with coupons and discounts of 50-90% for the purchase of a wide variety of services and goods: procedures in beauty salons, subscriptions and personal training in fitness clubs, cafes and restaurants, educational, medical and entertainment institutions, as well as for trips from trusted tour operators.

The Biglion company has been in existence for 8 years. Today it has 15,000 partners and representative offices in more than fifty cities. The portal is visited by more than 40 million users. Among the merits are recognition by Forbes as the fastest growing company (in 2012) and a place of honor in the top 20 as the only e-commerce service.

Biglion's official website provides information about the company, answers to the most frequently asked questions and, of course, coupons and discounts for a huge number of establishments, cafes, master classes, unforgettable trips and more. The coupon is a certificate: just buy it on the main page, print it (save it through the mobile application) and present it before directly receiving, for example, a Thai massage.

Important! Each promotion (be it a holiday in Italy or the purchase of an orthopedic mattress) has a validity period (when you hover over the item of interest, data is displayed, for example, 3 days). During this time, the user has the right to take advantage of the offer. To significantly speed up the selection of the desired item (whether it’s a vacation or a discount on underwear), registration is required. It gives the client automatic access to his personal account.

Features of Biglion personal account

Ak Biglion biglion.ru aka Frendi steals from small individual entrepreneurs.

In June, manager Juliet contacted me and offered to take part in Biglion’s promotions.
The profit from these shares is doubtful (20-50 rubles from 1 sale), but I decided to try.
Biglion asks in the catalog to raise the price to an insane level, then writes a huge discount to make the offer look more attractive.
Biglion takes all the profits for itself, leaving you the cost of the purchase, 20-30 rubles and the amount of tax, so as not to go into the red. The payment certificate is generated after 30 days, and the payment takes 10 working days and is paid at the end of the term.
You are left with your hands tied and cannot sell the product at an adequate price during the promotion period.
If you want to stop working with Biglion ahead of schedule (and I really wanted to), then you are kindly reminded that in this case there will be a high percentage of unactivated coupons and you will lose all your money.
If you are counting on building a database with email, you are mistaken! More than half of our clients refused to provide an email address, and we cannot oblige them. Several clients filled us especially! One bought a suitcase, cut the entire interior with a knife and brought the suitcase back to us a month later, marriage says. Because we refused to return the money to him, he called non-stop and on the radio, insisting that he was an adequate person and would not cut up the suitcase. It is not clear who cut it. The second client wanted to buy a soft toy, but the color he needed was not available, but it was important to him. He didn’t want to wait and wrote a complaint against us in Yandex.Market, saying that we took money from him and refused to issue the goods and did not answer calls. Yandex refused to remove this review. When he came for his toy, a quiet, sweet man! He said that this was not his review.

We quickly launched the promotions, then Juliet quit and Roman Lopatko took over, who also quit. We launched another pack of promotions, then instead of Roman there was another manager whom we didn’t have time to really get to know before she was replaced, and then we were handed over to the fiery Anna Pshonina.
Anna is a very busy person who is always sick, so she may not respond to messages for a week.

I spent 4 months shipping goods, trying to figure out where the payments were, but it turned out that the contracts we concluded based on scans were suitable for promotions, but not for payments.
Several months of scandals and complaints and hurray! The agreements have been signed. But there are no payments! It turned out that the contracts had errors and new ones needed to be signed.

For promotions, some coupons were not activated by employees (managers screwed up several times, and there were clients who did not give PIN codes, but gave a reservation code, and then did not get in touch and made excuses).

In November, having received payments, I raised the question of what to do with coupons that were not activated. After all, orders have been shipped, coupons have been received, Biglion has received money.... but my money has not been received.
Anna replied that you need to send a list and she will activate them. Well OK! I say that there is little time before the New Year and during the January holidays we will raise the database and provide a list of coupons.

January. During the holidays, we sorted through all the orders and compiled a list of activated coupons with a breakdown for each promotion. I sent it to Anna. Silence for several days. I am writing a letter and she assures me that I have not received it. OK, I'll send it again!
As a result, as it turned out, you need not only coupons, but also PIN codes. We started calling clients and collecting PIN codes. Sent several letters. Classic ignore!
For one promotion, the buyer of 4 suitcases (these are not penny items) provided confirmation of payment and letters from biglion, but the promotion was closed and she could not see the pin code.
I am sending this situation to Anna. He says he will find out. Then she gets sick again and ignores the messages.
This is the apotheosis of history. Anna is not to blame for anything, she tried her best, it just turned out badly, and I lost all the money because I only had a month to submit these coupons. Anna doesn't care about "other people's grief." I myself didn’t read the agreement well and my money went to Bigliona as unclaimed.
Anna doesn't understand the problem. After all, she tried so hard, but she herself didn’t know about the deadline, even though she has been working in this position in this company for 5 years.

My goal is for small entrepreneurs who plan to work with Biglion to weigh all the pros and cons and consider whether it is so profitable and be careful.
The description of work with Bioglion was brief, but behind everyone there were daily calls to Anna, dozens of messages and constant complaints on social networks and to the company’s support in order to get answers.
Think you need it????

Let me start with the fact that before I didn’t believe in the reality of coupons, I thought that it was either a scam or very low-quality services. In fact, Biglion makes it possible not only to get a good discount, but also monitors reviews of services, intervenes when necessary and provides consumer protection.

For the first time I tried a coupon for dental services for 1680 rubles instead of 7000 rubles. 7000 rubles is exactly the cost of treating three-channel pulpitis with the installation of a good filling. What they did for me for this money: they cleaned the canals (this procedure was done several times), removed plaque and caries, and installed a filling. Everything was done at the highest level. This is now the most beautiful tooth I have (it’s a pity that it’s not visible when you smile;))) For comparison, in a state clinic this service (only without plaque cleaning) also costs 7,000, of course there are no discounts, and the quality of work is terrible. So, thanks to the coupon, I had my tooth treated for 1680 in a good paid clinic.

Next I tried sugaring. 690 rubles instead of 2300 rubles. Before that, I only did waxing; I didn’t know what sugaring was or how to do it. Of course, I liked sugaring, a good specialist, more than 10 years of experience. Since the coupon gives the right to a discount only on the first visit, I understood that the next procedure would be at 100% price, so in the field of beauty, a coupon is like meeting a master. Later, I decided to learn how to do sugaring myself at home, but I still go to the salon from time to time. By the way, I used another coupon, but in another place it was 717 rubles instead of 2050 rubles. I liked everything as well)))

Hair cutting and coloring. I took a coupon for 464 rubles instead of 1450 rubles. The coupon rules stated that if the hair is longer than 30 cm, then for every additional 7 cm when dyeing you will have to pay an additional 350 rubles. The description of the coupon indicated expensive, cool names of paints. What actually happened. I measured my hair at 35 cm, called to make an appointment and immediately announced the length of my hair; when making an appointment, they immediately made a note that I would pay an additional 350 rubles (I found out about this at the salon). I arrived at the salon and checked the turnaround time in advance - they said 1.5 -2 hours. The master started with a haircut. It turned out that a haircut according to the coupon was a chaotic cutting of the ends, in general, this did not suit me, I asked for a normal haircut, to cut off split hairs (and I had a lot of them after giving birth), they cut off about 8 cm. Next came coloring and not good paint, but regular estel for 200 rubles and sooo slow. We barely made it in more than three hours. As a result, my hair was burned near the roots, and the ends were not dyed at all. When it was all over, I had to pay an additional 400 rubles for a haircut (I’m not arguing here, I asked for it myself, but the fact that it is not included in the coupon is also not entirely correct) and 350 for coloring - they argued that this was written down in their notebook. Although no one measured my hair, after cutting it it naturally became shorter. I didn’t argue for a long time, I paid, because I had to quickly rush to the infant, who had been cooing without me at my grandmother’s for five hours already. At home I already wrote a bad review in the Biglion app and gave it a not very good rating. I didn’t even expect biglion’s reaction to what was happening. The next day they wrote to me from Biglion with an apology and clarification of the situation, they called from the salon, they cried that Biglion was seriously dealing with them and asked to withdraw the review and the low score. I did not withdraw the review, but Biglion did another unexpected thing - he gave me 500 rubles to my account in the application as moral compensation, with which I could pay 30% of the cost of any coupon. I was simply amazed by such feedback. That is, all reviews and ratings on Biglion are monitored and processed, and not just hit against a blank wall. As for the case itself - this is not the case in all coupons or salons, there are also good ones, here I was just unlucky with the salon itself.

I also tried an on-site family photo session for 882 rubles instead of 4900 rubles. I chose a photographer who, according to reviews, knows how to work with children. The photographer really found a common language with our 10-month-old baby right away 👍 Everyone was happy with the photo shoot. The photos were sent with a link via email to I-disk, all deadlines were met. The photos are good, there is something to print out) but of course, super-expensive photographers that you can’t get through to, don’t post on biglione, they already have everything packed. But our photographer was not a novice, but with noticeable experience.

I also tried coupons in the field of astrology - on BD I decided to give myself a gift: a Natal chart for 200 rubles instead of 2500 rubles. By the way, it was sent to me with a slight delay, but then again Biglion support intervened and everything was provided 👍