What to do if the Internet does not work on your phone. Megaphone - poor reception

It is difficult to immediately say why the Internet does not work on the phone. There are quite a few reasons that can affect the quality of the Internet. The problem may be related to the equipment itself, poor network signal, lack of necessary settings, etc. Of course, there is no universal way to solve the problem. Before fixing the problem, you need to find out why there is no Internet, that is, determine the specific reason.

As part of this review, we will tell you why there may be no Internet and how to establish a connection to the network. The instructions will be relevant regardless of which operator you use. It doesn’t matter if the Internet does not work on MTS, Beeline, MegaFon, Tele2 or Yota, we will try to help you fix the problem, of course, if possible.

Reasons for lack of Internet and ways to solve the problem

Modern people are dependent on the Internet, and many people find it difficult to cope when their phone does not want to connect to the network or loads pages too slowly. Don’t rush to panic, the problem can probably be quickly fixed and everything will return to its place. We have prepared a list of the most common reasons why the Internet may not work. For each reason, separate instructions have been prepared, following which you can solve the problem.

The Internet may be unavailable for the following reasons:

The settings are lost;
The subscriber is outside the network coverage area;
Technical work is underway on the operator’s side;
The device has failed;
There is no money on the phone balance;
The Internet traffic available within your tariff has run out;
Data transfer is disabled on the phone;
Automatic registration on the network did not occur.

As you can see, there are many reasons for the lack of Internet, and we will consider each of them in detail. Of course, other reasons are possible; we have listed the most common ones. If it is difficult for you to determine why the Internet does not work on your phone in your case, then read the entire article and check all the reasons.

Attention

In some cases, the subscriber cannot influence the solution to the problem associated with the lack of Internet. For example, if the reason is in the device itself or caused by technical work on the operator’s side.

Internet settings missing

It is likely that the Internet is not working due to the lack of necessary settings. Do not rush to write off this reason, even if you previously accessed the Internet from your device, but at a certain moment connecting to the network became impossible. The settings could simply be lost. In any case, we recommend that you check the Internet settings on your phone. If you do not have the necessary knowledge, your operator will help you. Contact the help center or order the settings yourself using a special command or SMS.

Request for Internet settings for the most popular operators:

Beeline. Call 06503 ;
MTS. Send an empty SMS to 1234;
Megaphone. Send an SMS with the text 1 to number 5049;
Tele2. Call 679 ;
Yota. Order settings via .

If you use the services of another cellular operator, then call the help center to order settings. Ask a specialist to send you automatic Internet settings. Still no internet after updating your settings? Move on to the next reason!

The Internet is disabled at the initiative of the operator

Have no idea why the Internet doesn't work on your phone? Perhaps you simply ran out of traffic and your operator has cut off your Internet access until the end of the billing period. Many will consider this reason too trivial, but believe me, this is often the reason for the lack of Internet.

It probably doesn’t make sense to explain how to correct the situation in this case. You need to wait for the next traffic package to be credited or order an additional Internet package from your operator. If you don’t know how much traffic is available to you, get this information using your personal account or a special team.

Request information about the remaining traffic for the most popular operators:

Beeline. Call 06745 ;
MTS. Dial USSD command * 111 * 217 # ;
Megaphone. Dial USSD command * 158 #
Tele2. Use the command * 155 # .

If, after requesting information about the remaining traffic, it turns out that you have already used up the Internet available until the end of the billing period, connect an additional package. A description of additional Internet traffic packages and commands for connecting them can be found on our website or the official resource of your operator.

Other reasons for lack of internet

Still haven’t been able to figure out why the Internet doesn’t work on your phone? Perhaps the reason is so trivial that you cannot even think about it, for example, you have a negative balance or data transfer is disabled. Below are possible reasons for the lack of internet.

Data transmission is disabled. Check to see if data is enabled on your phone. Depending on your phone model, the path to this function may differ. On most devices running on the Android operating system, data transfer is enabled in a special menu that can be called up by swiping your finger from the top of the screen to the bottom.
There is no money on the balance sheet. Internet and cell phone service not working? In such a situation, the first thing you need to do is check the balance. A planned debit may have occurred (due to the presence of some kind of paid subscription). If the balance is negative, then to restore access to the network you just need to top up your account.
Poor network signal. If you can’t get a connection, don’t be surprised by the lack of Internet. Unfortunately, cellular communications have not yet covered all corners of the country, so this is the reason.
Technical work on the operator’s side or high load on the network. Quite often, the lack of Internet is caused by some actions of the operator himself. For example, technical work may be ongoing, and therefore the Internet will not work. Also, do not forget about such a nuance as network congestion. These reasons cannot be determined independently based on any signs. Call the support center and find out what is causing the lack of Internet.
There is a problem with the device. Technology does not last forever and sooner or later it breaks down. You may not be able to access the Internet because your phone no longer supports it. It is difficult to determine this reason without certain knowledge of the phone’s structure, so you first need to check all the reasons listed above. If all else fails, it makes sense to check the device by contacting an appropriate specialist.

We hope you found out why the Internet does not work on your phone and solved the problem. Of course, there are other possible reasons for the lack of Internet, but it is not possible to consider them all in one review.

It is difficult to immediately determine why the Lte Internet on the SIM card of the Megafon operator does not work or functions too slowly. In this article we will look at the standard causes of Internet problems, as well as methods for correcting them. The instructions provided in the material are relevant for each mobile operator. We will consider the problem specifically for Megafon. So, what are the causes of data transmission problems and what to do when they occur?

Why might the signal be lost? There is an extensive list of possible causes for this problem. For example, malfunctioning equipment, poor communication levels, or lack of software necessary for operation. There is no way to instantly eliminate all problems. Therefore, if you carefully analyze the error, the user will be able to solve the problem without any problems.

The main reasons include:

Lack of funds;
Exceeding the limit;
Sim card doesn't work.

Zero balance

The most common reason for a lost connection is considered to be a negative balance or the subscriber has already exhausted the traffic provided by the tariff. In this case, the Internet will not turn on. To verify the balance of your traffic package, you need to log into your Megafon Personal Account (this can be done using a desktop PC) or using the mobile application.

To check your balance, use the combination *100#. The user can also enter the commands *105*559# and *558#. These queries will show the remaining traffic, SMS and minutes.

Traffic limit exceeded

If you are sure that the last megabytes have been exhausted, then you can restore access to the Internet only after replenishing your balance and extending your traffic package. If it is not possible to quickly top up, we recommend using the “Promised Payment” service or asking one of your friends to top up your balance using a call at his expense (Dial the command *144*92ХХХХХХХХ#, in place of “ХХХХХХХХ” indicate the friend’s number).

After replenishing your balance, you will be able to use the “Extend speed” function for an additional fee. If you want to automate the process, we recommend activating “Autopayment” - immediately after the end of the old traffic package, a new one is connected. You can check the balance by installing a utility for Android or iPhone, iPad and other mobile gadgets.

SIM card does not work

An unstable or missing connection is often caused by a non-working SIM card. The signal may also disappear if the SIM card is installed incorrectly. It can be disabled for a number of different reasons: for example, if the balance is negative or the operator’s personal account is blocked. To find a clear reason, you need to check the functionality of the SIM card.

Also, the SIM card may stop functioning due to incorrect operation of the phone or tablet, incorrect placement in the slot, or damage to the contacts. When you independently “cut” a SIM card, the internal components are also often damaged, which leads to its breakdown.

To find out the reasons for blocking, call 0500 from another Megafon SIM card. The operator will advise you and help you solve the problem. It would also be a good idea to contact a communication salon. There you will receive a new SIM card if necessary. Sometimes it is enough to restart the phone.

No internet on modem

Accessing the Internet using a portable modem is deservedly popular among users. This device is convenient, compact and does not require the purchase of additional expensive equipment. Just insert the flash drive into the USB connector and you can access the Internet. Affordable tariffs for using modems allow you to save on communication services.

At the same time, the lack of signal on the Megafon modem is a common and standard situation for subscribers. The methods for troubleshooting problems with both the SIM card and the Internet in the router are almost the same due to similar reasons.

Running out of traffic

The most logical reason would be the package with gigabytes running out or lack of funds in the account. For example, you forgot to top up your account, and that’s why you can’t connect to the Internet. Most often, if there is at least some money in the account, the operator offers to use the “Promised Payment” service. As long as the number is not blocked, you can check your balance without any problems. But the channel will be reconnected only after replenishing the balance; you need to wait a few hours.

A separate option is that the amount of downloaded data is too large: in this case, the Internet may be turned off even when the deadline for withdrawing the subscription fee has not yet arrived. In this case, the user can only purchase an additional package of gigabytes according to the tariff plan. This is done by contacting the provider, or in the subscriber’s personal account.

Operator problems

If problems occur on the line, then there is no need to panic: just wait until the connection is restored. It happens that this does not happen, then the best choice would be to call the operator’s hotline. It also happens that today the network has poor reception and communication is slow, but tomorrow it is already functioning normally.

Such errors can be caused by both system failures and maintenance work. For example, when checking the functionality of new cables. Most often, repair work lasts no more than 6 hours, and after this time you will be able to access the Internet without any problems. Repair work on the operator’s side allows for maximum communication quality. They are often carried out at night.

Breakdowns or malfunctions caused by broken wires or hardware failure on servers can occur after heavy rains or thunderstorms, as well as powerful gusts of wind and hurricanes.

Don’t start pressing different buttons in a panic and calling the operator. This problem is common and quickly corrected. If a miracle does not happen, and the Internet is unavailable for 24 hours, then a reasonable solution is to visit the nearest communications office.

Low speed

Low Internet speed on a Megafon modem or router is most often the result of improper installation of drivers, software, or insufficient funds on the balance. The lower the speed, the correspondingly worse the quality of data transmission. It is advisable to test both the device itself and the SIM card on a third-party laptop.

If the Internet works on another device, then the problem is in your PC.

One of the methods to solve the problem with low speed is also to reinstall the software and drivers for the modem.

Using a firewall, you will avoid increased bandwidth consumption, and therefore poor connection speed. A useful utility not only monitors the consumption of Internet packages, but also blocks unnecessary or unnecessary connections. The application is free and does not take up much space in your computer's memory.

No signal

Insufficient signal level from the Megafon modem will become a serious problem. To determine the quality of the coverage area, use the Megafon Internet utility. In the case when the signal is less than 40%, it is advisable to place the device closer to the window. For example, using an extension cable for the USB port.

An amplifier for a modem can also cope with a weak signal - by purchasing it at your nearest electronics store. The price for such a device does not exceed 500 rubles.

Nothing helps

Now it’s clear why the Internet from the Megafon operator on your phone sometimes doesn’t work. If the methods described above do not help solve the connection problem, then you will have to visit a Megafon communication salon. You can also call the hotline. After consultation, you can solve the problem yourself.

Sometimes the obvious way to get rid of a breakdown is to change the SIM card or tariff. This is the most logical way out of the current situation. Indeed, often the cause of an insufficient signal is a malfunctioning SIM card. Replacing a SIM card costs about two hundred rubles.

The most powerful Russian mobile operator MegaFon owns a 40 MHz LTE frequency. It is positioned as a progressive, unique network with many resources and opportunities. This is four times more than other market users. That is why it shows decent speed. And there should be no problems at work. But the opposite is true.

Mobile phones support 2G, 3G and 4G formats.

Complaints about poor Internet on MegaFon are appearing more and more often on the World Wide Web. Problems are observed in a number of cases:

When company specialists replace one equipment with another.
During peak load on operating devices. The phone shows the presence of a connection, but it is impossible to use it: the gadget freezes every now and then.
When changes are made to routing in some areas. Using the stated services is problematic, and in some cities it is completely impossible.

It also happens that a MegaFon subscriber has . Read what to do in this case in our separate article.

MegaFon: why Internet reception is poor in crowded places

From time to time, there are complaints about the use of Internet services, both via Wi-Fi and through other types of devices, in large entertainment centers, shops, and offices with large crowds of people in various cities. The connection becomes simply terrible, the connection speed decreases. It is possible to make calls by phone, but no other service is available.

As soon as information appears that network repairs are planned, problems soon begin. We are faced with difficulty making phone calls and using mobile Internet.

I just want to ask Megafon why the Internet works so poorly precisely when specialists are carrying out technical work on the network servers and even for the first time after their completion.

On a mobile phone, low Internet speed from Megafon occurs due to:

poor reception quality;
network congestion;
traffic exhaustion;
background operation of telephone applications.

Why does MegaFon Internet work poorly?

The provider is a leader in providing communications in Russia. Today the largest 4G network operates, but it does not always support high communication parameters. We managed to achieve 35 Gbit/s. The company is constantly thinking about improving the quality of its services. Muscovites have access from their mobile phone at a speed of 1 Gbit/s; the regions are still content with 300 Mbit/s, but this is not the limit; changes are coming in the near future. It would seem that everything is beautiful, and the power is amazing. So why is the Internet on MegaFon bad? This is the question most often heard from cell phone owners. Let's try to find a logical and accurate answer to this question.

Experts in general, and even MegaFon administrators, see the problem as follows:

a sharp increase in traffic volumes;
lack of network capacity and quality;
increase in content viewed via mobile phones;
generation of traffic in space.

MegaFon's Internet works very poorly even when using fourth or fifth generation equipment. By and large, the average phone user is of little interest in the crisis of network capacity and how mobile communications are organized; he is more concerned about its reliability, speed and stability of the services provided.

If the current situation makes people increasingly nervous, there is a risk of losing customers. Competition in the mobile industry is only increasing every day.

The company is working to launch 5G. I would like to hope that in pursuit of leadership and new communications, they will eliminate existing problems, increase speed as much as possible, and also take care of the quality of services. Then the concept of “bad Internet” will remain a thing of the past.

A mobile phone does not provide full capabilities without the Internet. Download the necessary programs, check the weather or use navigation - for all this you need a mobile Internet, and preferably . If you use the services of the Megafon company, then you will definitely need the knowledge of how to set up the Megafon mobile Internet on tablets and phones running Android OS.

Automatic setup

As a rule, Internet connection settings are set independently without your participation when you insert a SIM card into the device. All that needs to be done next is to activate the data transfer icon in the top toolbar, and then use the Internet. But on some models (especially Chinese smartphones) this does not happen, so this task falls on the user’s shoulders.

The easiest method is to turn on automatic configuration. You can do this as follows:

This completes the setup process. Usually these manipulations are enough to set up the Internet on Megafon. But this method may not help everyone.

Manual setting

If you are an advanced user and know your smartphone well, then we recommend setting up the Internet manually. This technique is a little more complicated, but if done correctly, the necessary settings will be made on the phone, and you will be able to use the Internet.

So, if you have a Megafon provider and also an Android device, follow the following instructions:

Go to the settings of your phone or tablet. Find the “Wireless Connections and Networks” block (or similar). Click "More".
Find the line "Mobile networks". Click on it.
Select "Mobile networks APN" or "APN access points". This is where you need to add Megafon settings.
If you have not carried out such manipulations before, then there should not be any lines in the list (especially with the inscription “Megaphone”). In the upper right corner, look for the “+” icon. Click on it. If your interface does not have it, try pressing the soft touch key and simply select “Add APN point” from the drop-down menu.
A window will open here with various fields. You only need to complete four of them. In the “Name” field, enter the inscription “Megafon”, in the “APN” line - the word “internet”, in the “Username” and “Password” enter the same value - “gdata”. Leave everything else unchanged.
Next, call up the additional menu, and then click “Save”.

The installation is complete. You can now activate mobile data. Just check the “Mobile data transfer” box.

In the top status bar you should see an icon indicating that the mobile Internet is working. Now you can easily access any website, social networks, and also download the desired application from the Google Play store.

4G connection

One of the highest speed data transmission standards is 4G. The Megafon company provides its customers with 4G Internet. The average speed is up to 20 megabits per second, and the peak download speed reaches 120 megabits.

To connect to 4G, you will need a special SIM card - USIM, since only it supports high-speed LTE networks, to which this standard belongs. You can check if your SIM card supports 4G by dialing *507#. Next, click call. Also, your phone at the hardware level must work with LTE networks. You can find this information in the specifications of your device.

SIM card, number, tariff
- How to unblock a number?
  - If you run out of money in your account and the number is blocked, top up your balance. The number is activated after the debt is repaid.
  - If you have not used a number for more than 90 days, it may be blocked. To restore your number, take your passport to a MegaFon salon. If the number has not been transferred to another subscriber during this time, you will receive a new SIM card with the same number.
    Find out if you can restore your number by sending a free SMS from your current MegaFon SIM to. In the message, indicate the number you want to restore and the owner's full name.
  - If the number is blocked after losing your SIM card, you can get a free new SIM card with the same number by contacting a MegaFon salon with your passport.
  - If you have set a block, the number will be unblocked automatically on the day you selected for the block to end.
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- How to get a new SIM card while keeping your phone number?
  Apply with your passport to any MegaFon salon in the Home region in which the agreement was concluded. You can get a new SIM card for free and continue to use your number. The tariff and all terms of service remain the same; there is no need to enter into a new contract for the provision of communication services.
  
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- How do I keep my number?
  The number remains yours as long as the balance is positive. If you do not use the number and do not activate the blocking service, then at least once every 90 days you need to use communication services: outgoing calls, incoming calls, sending SMS, sending and receiving MMS, accessing the Internet. If you do not use communication services for more than 90 calendar days in a row on call tariffs and longer than 180 calendar days in a row on Internet tariffs, the subscription fee for maintaining the number begins to be charged daily.
  
  The amount of the subscription fee for maintaining the number, the conditions for its debiting and the period at the end of which the contract for the provision of communication services will be terminated and the number can be transferred to another subscriber is indicated in the description of your tariff. You can find it in the Tariffs or Tariffs Archive section.
  
  If you do not use communication services for more than 90 days and the Personal Account balance is zero or negative, the contract is considered terminated on your initiative. If the number has not been transferred to another person, it can be restored by filling out an application at the MegaFon salon.
  
  If you plan to not use mobile communications for a long time (more than 90 days), block your number.
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- - Use the service Telephone codes of mobile operators. Enter the mobile number you are interested in in the search bar and click the “Check” button. The carrier and region will appear below the search bar.
  - Type the command * 629 # . Then enter the mobile number you want to verify in any format. Operator and region information will appear on the screen.
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- How to renew the contract or change the number?
  You can choose a number when concluding a contract for the provision of communication services or replace your current phone number.
  
  Choose a beautiful, easy-to-remember number in an online store or in a MegaFon showroom.
  
  The cost of the room depends on the room class: simple, bronze, silver, gold, platinum, and the type of numbering: federal or city. More details about the cost of the room in the description of the service Select a room.
  
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- How to top up your account?
  Choose any convenient method:
  1. Top up your account from a bank card or e-wallet in the Payment section.
  2. On the main page of your Personal Account, you can top up your account, as well as the account of another Megafon subscriber, with a bank card.
  3. Set up Autopayment yourself in your Personal Account on the website or contact a specialist at a MegaFon salon for help. With this service, the balance will be replenished automatically from your bank card.
  4. If you can’t pay right now, use the Promised Payment service.
  5. Another MegaFon subscriber can transfer money to you from their account using the Mobile Transfer service. To send a request to another subscriber, use the free Pay for me service.
  6. If you are a Sberbank client and your bank card is linked to a phone number, indicate the required amount in an SMS and send it to the number or use the Sberbank Online application.
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- How to stay in touch with a negative or zero balance?
- Mobile subscriptions
  - How to unsubscribe?
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  - Can I listen to a recording of my telephone conversation?
    MegaFon does not record subscriber calls.
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  - How to set up call forwarding?
    You can set up or cancel call forwarding in the phone menu or in your Personal Account. For conditions and cost of setting up forwarding, see the service page.
    
    If the established forwarding does not work, check whether there are any restrictions on your number and whether the number is entered correctly.
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  - Why doesn't the network pick up?
    1. Unstable network signal.
      You are outside the city, in areas with dense buildings - in an area of uncertain signal reception. If communication problems occur regularly, please send us a message via the Write to us form or contact the Support Service through your Personal Account. In the message, indicate the address where communication problems occur and describe the problem in detail. On an Android device, using the My Network application, you can automatically send information about call quality and coverage problems to MegaFon.
    2. There is not enough money in your account.
      Top up your account in any convenient way.
    3. Incorrect network connection.
      Go to your phone settings and select the MegaFon network manually. Reboot your phone. If your device allows you to select a network standard (4G / 3G / 2G), try switching to a different standard.
    4. The phone or SIM card is faulty.
      Insert the SIM card into another device and check if it will connect to the network. If the SIM card in the other phone also does not register with the network, replace the SIM card.
    5. You are outside the Home Region or in the coverage area of an operator with which MegaFon does not work.
      Go to your device's settings and try manually selecting a different network.
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- Emergency assistance
  - How to call emergency services?
    Single emergency number:
    
    1 - fire service;
    
    2 - police;
    
    3 — emergency medical care;
    
    4 — emergency gas network service.
    
    Emergency numbers:
    
    Emergency medical care - ;
    
    Calls to emergency numbers are free. You can call if there is no money in your account, and even from a phone without a SIM card.
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  - What to do if your phone is lost or stolen?
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  - How to protect yourself from scammers?
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  - How are emergency communications services provided?
- Roaming
  - How to use communication services when traveling around Russia and the world?
    When traveling around our country, no additional actions are required to use communication services. The only condition is that you must have a positive balance.
    
    When you go to other countries, as well as to the Republic of Crimea and Sevastopol, where there is no MegaFon network, you need to make sure that you have the Roaming service activated. It is needed so that you can use communication services in the networks of other operators.
    - 8 800 550-05-00 +7 920 111-05-00 from anywhere in the world;
    - Personal account or MegaFon application;
    - go to the MegaFon salon with your passport.
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  - How to connect and disconnect services in roaming and spend less?
    The easiest and most convenient way is the MegaFon mobile application or Personal Account. You can check your balance, connect or disconnect services and options, order detailed expenses and ask questions to support in the chat.
    
    When roaming, you do not need to change your mobile Internet settings.
    
    Pay attention!
    
    Some phones may limit data usage while roaming. Go to settings and check if mobile Internet is enabled in roaming.
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  - Why doesn't my mobile Internet work while roaming?
    - There is not enough money in the account. Check your balance and top it up if necessary.
    - The phone does not find the network.
      Try restarting your phone and selecting the network manually. Go to settings, find the “Network selection / Operator” item, select “Manual” or cancel “Automatic”. Select a network from the list provided. When the phone connects to the network, Internet access will appear.
    - In your phone settings, data transfer while roaming is disabled.
      Go to settings and check if mobile Internet is enabled in roaming.
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