What to do if mobile Internet on Megafon does not work? Why the Internet does not work on the phone - The main reasons and solutions

Sometimes Megafon's Internet does not work. This is the second day since my mobile Internet on my smartphone disappeared. And on my daughter’s smartphone too - we have family mobile phones on the same personal account with Megafon. All-inclusive S tariff with unlimited internet. I never allowed any debt.

Yesterday morning, the news kept talking about a new solar flare, saying that the peak impact of solar activity will occur on October 2, and communication interruptions are possible. For some reason I thought, maybe Megafon’s mobile Internet is not working for this reason too?!

In the business center where I work, sometimes the connection also disappears, mainly 3G, but this is understandable - concrete walls, a lot of people, many simultaneous connections to one cell...

Bad suspicions arose this morning when I found out that all my colleagues who are friends with Megafon are doing well! I'm the only such loser. Naturally, I went to the Megafon website in my personal account and checked the debt. It turned out everything was fine, the balance was in positive territory - just yesterday an automatic payment was made from a bank card when the minimum threshold was reached (everything is as in the settings).

But I need the Internet, especially since I use it to make long-distance and international calls. And I even began to think about other services and opportunities.

Why does Megafon sometimes lose internet?

In general, I call technical support. What kind of quest this is is a separate conversation! However, Megafon in this regard is no different from other operators or other large companies, banks, for example. The spirit of the times, huh. Well, okay, half an hour of switching keys, listening to advertisements, the main thing is to get in touch.

And now attention!

Megafon turns off Internet access immediately when it enters a negative balance zone. At least for 100 rubles, at least for 1 ruble. On October 2, there was a monthly automatic debit of the subscription fee, but there wasn’t enough money in my personal account.

And it doesn’t matter that the balance was immediately, within a minute, replenished by Megafon automatically debiting funds from my bank card, which is linked in my personal account. Please note that Megafon itself recommends connecting this service to clients in order to avoid misunderstandings with timely payment.

What to do

According to operator Lena, it turns out that I was to blame for the absence of the Internet for more than a day. Because YOU JUST NEEDED TO RESTART THE SMARTPHONE! Wow! In general, they politely hinted to me that I myself am a sucker - I don’t know how to guess.

By the way, Megafon does not turn off the main service - communication when it falls into a negative balance. It only turns off the Internet, and maybe some additional options. And if the Internet does not work, Megafon does not inform you about this in any way, even if the balance was replenished by you immediately or after some time. NOWHERE on the site or in any rules does it SPECIFY that in order to restore the Internet after a negative balance you need to do some kind of dance with tambourines with your smartphone, such as rebooting it.

These are the tricks, yes... Heartfelt and simple. And if it weren’t for my call to technical support, I would have continued to rack my brain “what’s the problem?” or blamed the excess solar activity, while Megafon daily sincerely and simply charges me a subscription fee for “All Inclusive S”.

In general, it was better.

P.S. Now as advice and a solution to the problem on my part. In the settings for automatic debiting from a linked bank card in my personal account, I raised the minimum threshold at which a replenishment is required to several hundred rubles. In such a way that with all possible write-offs in one day, I would remain in the black. Maybe Megafon was counting on this?! Is shamanism with a smartphone for educational purposes?!

More and more subscribers nowadays cannot imagine their life without mobile communications. But, as a rule, they use the Internet on their phone more often than sending messages and making calls. Today, customers of mobile operators can watch videos and communicate on social networks thanks to high speed. But sometimes network users are concerned about the question: why does the Internet not work on a phone with a megaphone if it is connected and what to do in such a situation?

Solving the problem in simple ways

Most subscribers use tariffs from Megafon, adding additional options to them in the form of unlimited or megabyte Internet traffic for a month or during the day. The most popular problems in situations where the Internet is connected, but it is not on the mobile device, are those related to a sharp decrease in speed or a network failure.

Sometimes this develops into the inability to open any page or picture. In addition, Megafon subscribers often have to deal with a situation where the network is poor or there is no access to content. All of these problems can be easily dealt with; all you have to do is follow the tips given below.

A sudden decrease in connection speed primarily depends on the quality of coverage on the phone of the client using mobile services. If the subscriber lives in a big city or other populated area, then there is no need to worry about the quality of communication, since the cellular company strives for quality Internet coverage.

But even in megacities you can still find places where only GPRS access points will be available to the Megafon user. As for the 3g connection speed, it will be incredibly low, almost zero. Getting rid of this problem is quite simple - you need to move around the area until the mobile device receives a normal signal.

The lack of an Internet connection looks like a situation when a client of a cellular operator simply cannot log into his social network account or open any page in the browser. Mobile applications on the phone also do not open. In response, the message “No Internet connection” appears on the subscriber’s device.

Basically, an incorrectly configured mobile device is to blame for this situation. Before you start calling the customer service of a cellular operator, the cellular network client needs to perform the following simple steps. First you need to reboot your phone or tablet. Then you should turn off the 3g Internet and connect it again (this is very easy to do by turning off and on airplane mode).

After this, you need to do a general reset and order repeat settings from Megafon (by dialing the numbers 0500). If the mobile Internet still does not appear after all the steps taken, you should call the operator and wait for a connection with a specialist, explaining your problem.

Other connection methods

Systematic connection losses and spikes when the Internet is lost are familiar to many users. The reason for such unstable operation lies both in the operation of the smartphone or tablet itself, and in the operation of the mobile operator. In this case, if the Internet from the megaphone does not work, you need to call the number by dialing the numbers 0500.

You can use the prompts provided by the automatic voice assistant or wait for the operator to appear on the line. After notification of the problem, the subscriber’s phone will receive new Internet settings (if the problem was in them), or he will be informed that there are temporary glitches on the line.

Very often, problems with poor Internet, or its complete absence, appear on devices running Android platforms that are connected to the Megafon mobile operator. To manually configure a network that disappears, you can use the following method:

Go to the Internet settings section on your phone.
Go to the sub-item with wireless connections (Wi-Fi, Bluetooth, etc.) and select “more”.
Go to the “Mobile network” item and then go to the “APN access points” sub-item.
Find the plus sign at the top of the menu and click on it.
In the field that opens, enter the word megafon in the “Name” column.
Write internet in the APN field.
Enter gdata in the password and username.

After all the steps taken, you need to save the Internet settings and reboot your phone or tablet. After this, the device should connect to the Internet. If this does not happen, you need to call 0500, telling the operator about your problem.

There are quite a lot of problems that can affect the quality of the Internet provided. The root cause may be the equipment itself, a weak network signal, or lack of settings. Unfortunately, there is no universal method to solve this problem. First you need to find out what exactly the problem is. When using the services of the Megafon operator, why the Internet does not work on the phone is a question that often arises.

The main problems of the lack of Internet and ways to solve them

Today, many people are very dependent on the Internet. Some people feel uncomfortable if the Internet is slow or non-existent. The first question that worries the client is: “Why doesn’t the Internet work on MegaFon?”

Let's look at the main problems if Megafon Internet does not work on your phone.

The network or smartphone settings have gone wrong, or the SIM card is not working. First of all, you need to check the settings on your phone and whether your SIM card is working.
The operator conducts technical work on the line. Quite often, the mobile network operator himself carries out technical work to modernize equipment or improve the quality of the network signal both in the home and in the office.
Insufficient funds/rubles on the phone balance. Unfortunately, it is not always possible to top up your mobile account on time, which in turn can lead to a lack of network.
The data option on the phone is disabled. The data transfer function itself may not be enabled on your phone; you need to check this.
Internet traffic on the mobile phone has ended. You may have already used all your traffic according to the terms of your tariff plan.
Registration on the network failed. When the mobile network signal is weak, the mobile itself is not able to register, you need to change your location and wait for a high-quality signal. See how it goes.

A common reason for the lack of Internet is that in general or .

The Internet does not work: what to do?

If the Internet does not work on MegaFon, you need to look for the problem. Check if you could. Once the problem of the Internet not working has been identified, the next step is to fix the problem. After which, you will be provided with free settings for your mobile phone. It also happens that the SIM card itself may not work. It is recommended to check it for correct operation. Move your SIM card to another device. If the mobile Internet network still does not work on another phone, you can contact the nearest MegaFon branch to replace the SIM card. To do this, you can dial *123# and press the call key. The operator himself can also influence the quality of mobile network coverage; technical work carried out on the line can make itself felt, first of all, this is indicated by the speed of the network. And don't forget about the line congestion. Also, one of the common problems of lack of mobile Internet may be the lack of money in the account. Checking your mobile account is very simple: use the command *100#. You can also log into your personal account and check your financial status. The data transfer mode may not be enabled on your mobile device. Check if you have this mode enabled. Most often, the network operator itself can disable network access to its client. The problem may be making full use of the internet traffic that was provided to you in your package. You can order an additional traffic package. If you are convinced that everything is functioning correctly, but the Internet on Megafon still does not work, you should turn your attention to problems with the equipment. The equipment is also responsible for a constant and high-quality network signal. The equipment could fail. Alternatively, you can reboot the device. But if you do not have knowledge about how the device works, it is best to seek help from a specialist.

A phone or tablet ceases to be so useful and interesting if you have no internet access, social networks, the latest news and the opportunity to get an answer to any question. If you still have a problem connecting to the Internet on your Android device (tablet or phone), you can always find out the reason and fix it.

The very first action that needs to be taken if it is impossible to use the global network is check balance, the operator often restricts access to the Internet with a zero or minimal negative balance, even if there is free Internet traffic. If the balance is positive but there is no access, we check the device further.

Most phones provide presence of two SIM cards, in the phone settings there is an item “SIM card manager”, there you need to select which card will be responsible for access to the Internet (a situation may arise when it is set in the phone that SIM card number two is responsible for access to the Internet, and its not there at all).

If the balance is positive, the desired SIM is selected, but there is no access, check whether it is enabled data transfer, to do this, lower the top curtain on the device’s working screen and turn on mobile data; if a miracle does not happen, it means it is not installed on the phone settings.

The easiest way to get automatic settings- call your mobile operator. There you can also check whether your room has all the necessary services for accessing the Internet (data transfer service). The operator number is most often indicated on the SIM card itself or in the service agreement.

There is another simple way to get automatic settings - remove the SIM card from the phone and install it again, the cellular operator reacts to the new registration of the SIM on the network and sends the settings as an SMS message independently. Settings are enough install and reboot the device. It happens that the device does not support automatic settings (for example, the device is not certified).

If for any reason the automatic settings did not come to you or did not suit you, you need to register manual settings.

Manual Internet setup

Open the phone menu and look for “Settings”

Select from the menu “Wireless networks” (or “More...”, or “Advanced”) → “Mobile network” (or “Mobile networks”, or another similar name) → “Access point” (or “Access points”, or “ APN").

Press the soft key (touch key) with the image of a square (or the + icon in the upper right corner of the screen), select “Create” or “New access point”

We register the operator settings (access point name, APN, password, username). Video on manually setting up mobile Internet for the main operators in Russia, Ukraine, Kazakhstan, Belarus can be found at Settings are written in Latin. Each operator has its own settings, which can be found on the official website.

Press the soft key (touch key) with the image of a square (three dots in the upper right corner of the screen can also perform this function), select “Save”.

We mark the access point with a tick.

Reboot the device. An Internet connection icon should appear at the top of the screen.

The settings for tablets and phones are identical.

If you followed all the instructions correctly, then most likely you are already using this benefit of civilization and are aware of the latest events. If, however, difficulties arise and you are unable to cope with them on your own, contact a communication shop or Internet provider, they will certainly help you.

As of 2018, the Megafon television system is one of the three giants of Russian cellular communications and mobile Internet. However, failures and malfunctions also occur here. Today we will find out the reasons and find ways to solve the problem of why the Internet does not work on Megafon.

Reasons for lack of Internet

As you know, many modern subscribers use mobile Internet every day. Some users need a high-speed connection for entertainment and a good time. And for some clients, the Internet is needed for work. But what to do if the connection is interrupted and access to the World Wide Web is blocked? What are the reasons for the lack of Internet on Megafon?

In fact, there may be several reasons why the web connection is unavailable:

incorrect WAP settings of the mobile device or non-working SIM card;
technical work on the line;
there is enough money in the subscriber’s account to access the network;
The “Data transfer” function is turned off on the phone;
the subscriber has exhausted his Internet limit provided within a particular tariff plan;
no network coverage.

As you can see, there may be many reasons why there is no interneta on Megafon. However, almost any of them can be eliminated.

If the Internet does not work on your Megafon phone or tablet, try to correct the situation as follows:

Check your account status. To do this, send the system command * 100 # from your phone. You can also view your balance status through your Personal Account or a similar application. If there is no Web connection due to lack of funds, a simple account replenishment will correct the problem.
If there is no network, it is also worth checking the remaining traffic on the package. To do this, send the USSD command * 558 #. You can also find out the rest of the Internet in your personal account. To do this, go to your page, go to the “Services” section, then “Balance of packages” and view the information you need.
Make sure the Data feature is turned on on your cellular device.
Perhaps the problem lies in an incorrectly inserted SIM card. To optimize the device's performance, reinsert the SIM card and restart the phone.
Make sure the Mobile Internet function is enabled on your device. This information can be viewed in your personal account, in the “Services” section. You can also obtain the necessary data by sending a request * 105 * 306 #.
Try moving the SIM card to another cellular device. If the SIM card also does not work on another device, contact the nearest Megafon service center and request a replacement SIM card.
If the Internet works correctly on another phone, correctly setting up the access point will solve your problem. The algorithm of actions here is as follows:

APN address: internet;
APN type: default;
MNC: 02;
MCC: 250.

Save the settings and reboot the device.

What to do if the Internet does not work on Megafon on a modem? If the Internet on your USB device stops working, do the following:

check your account status and top up the balance if necessary;
view the balance on the packages. Perhaps the lack of a Web connection is due to the quota being exhausted. If necessary, purchase an additional traffic package;
update your router software and reboot the device;
check your settings. To do this, go to the modem management program, then select the “Settings” tab and enter the following data:
if APN is set near “RAS”, change the value to “NDIS”;
if the access point is located near “NDIS”, change it to “RAS”.

check the serviceability of the SIM card. To do this, move it to any mobile device and try to connect to the Internet. If everything works fine on another gadget, contact the sales office and ask to replace the SIM card.