• What is call hold? From free to paid - MegaFon charges money for the call holding service. What is "call hold"

    Most subscribers have long been accustomed to this convenience, which is “popularly” called “Second Line”. This has the advantage that even during an active conversation with any subscriber, incoming calls to your number will not be rejected, but will be queued. You, in turn, will be given a sound signal about an incoming call, and the opportunity to accept, reject or ignore it.

    We all perceive this opportunity as an integral part of using cellular services. However, in reality, this feature itself is an additional offer, which MTS, for example, calls “Call Waiting and Holding.” And in our article today we will consider the most pressing and popular issues related to the use of this advantage.

    How to connect “Call Hold” on MTS

    To begin with, it is worth noting that this service is provided by default to all MTS subscribers who connected to the operator’s services after 03/13/2009. The “Call Waiting and Hold” option has no subscription fee and is available for use completely free of charge.

    However, if you became an MTS subscriber before the specified date, or somehow accidentally deactivated the call hold option earlier, it can always be switched to the activated state. It is recommended that you first check the status of the option to make sure that it is indeed deactivated. To do this, just enter the command *#43# , and familiarize yourself with the information displayed on the device display.

    If the “Call Waiting and Hold” option is truly disabled, you can enable it by entering the combination #43# .

    Management of the MTS “Call Hold” service

    Few modern subscribers know about this, but the option to wait and hold calls from MTS has special control codes, and is not controlled solely using the call acceptance or call reset button.

    The available commands within this proposal are as follows:

    • To refuse an incoming call on the second line, in addition to the call reject button, you can use a combination consisting of "0" and call buttons. This action will allow you to redirect to the incoming subscriber a standard signal that sounds when the called subscriber is busy;
    • To receive an incoming call, as well as simultaneously end an active conversation, you can use a combination of "1" and call buttons;
    • You can also receive a call not only using the call button, but also by using the combination “2” and call buttons, this will allow you to keep the active call on the second line, and accept a new incoming call in the active state.

    How to disable the MTS “Call Hold” service

    If for some reason you want to refuse to use this option, even despite the fact that it is offered for use completely free of charge, MTS offers this opportunity. To do this, you just need to re-dial the same code as to activate the service: #43# .

    Nuances of using the service

    To complete the picture that emerges about the service in question after familiarizing yourself with its terms, it is necessary to note a couple more nuances.

    Firstly, it should be said that although the option is provided free of charge, in the case of receiving a call on the second line and holding the first call, charges for calls or deduction of minutes from the provided quotas are carried out in double volume.

    Secondly, you need to understand that the option works correctly for the vast majority of calls. However, if we are talking about calls to short numbers, like 0890 , or 112 , for example, the “second line” will not work.

    If you are talking on a mobile phone and another person calls you, you can answer him without interrupting the first call. To do this, you need to take advantage of the offer from the mobile operator Megafon - call hold service. By enabling this option, you can easily switch between your conversations without interrupting them. You will also have the opportunity to save on the cost of a conversation in the first minute, compared to a repeat call. The “call hold” option is available to absolutely any subscriber, regardless of the currently installed tariff plan. It is also worth noting that there is no charge for using this option.


    If you have an IMPORTANT or very URGENT question, ask!!!

    As a rule, on many mobile phones this option is enabled by default. If you want to check whether your phone has such a service, press the following combination - “*#43#” and then press call, you will be provided with the information you are interested in. If you need to hold a Megafon call, press “*43#” and then the call button. When you activate this option, you will also have access to a service such as “Conference Call”.

    Key Points About the Call Hold Option

    1. If you want to be able to make other calls during a call, then dial the number 2, then press call and enter another phone number to call, then press the call button again. In this case, the previous conversation will be put on hold.
    2. If you just want to switch between two active connections, then press the number 2 and the call button.
    3. If you need to end the last conversation and return to the first one, which is in standby mode, press the number 1 and then the call button.
    If you have problems switching or dialing the next number, you can consult with a Megafon operator, who will tell you exactly how to proceed in a particular case.

    How to turn off call hold Megafon

    If you don't want anyone to interfere with your conversation with a specific person, then you need to know how to turn off call hold. This is not difficult to do - enter the code "#43#" and press call. Thanks to the call waiting/hold option, you have the opportunity to talk to three callers at the same time without interrupting any connection. This option is very convenient in cases where you often have to answer other calls during a conversation, and also when you want to urgently talk to someone without interrupting the first conversation.



    IMPORTANT: The information on the site is provided for informational purposes only and is current at the time of writing. For more accurate information on certain issues, please contact official operators.

    The “Call Waiting/Hold” service consists of two modes: Call Waiting and Call Hold.

    Call waiting

    “Call Waiting” mode - allows you to receive an audio notification during a telephone conversation and information on the mobile phone display about the receipt of another telephone call. In this case, the sound signal about an incoming call will be heard only by the subscriber to whose address this call is received.

    To use the “Call Waiting” mode after adding the “Call Waiting/Hold” service, you must activate it through the mobile phone keypad.

    At the same time, on the display of the device you can see a message about the result of the actions performed.

    If the “Mobile Office” and “Call Waiting/Hold” services are activated, the “Mobile Office” service will have priority. When receiving/transmitting a fax or data, the Call Waiting/Hold mode does not work and the subscriber will hear busy tones.

    Call hold

    “Call Hold” mode - allows you to make an outgoing call during a conversation with the first subscriber or receive an incoming call from the second subscriber, while the first subscriber will be in hold mode.

    Also, the mode allows you to switch between calls without losing them, i.e. alternately talk with two subscribers.

    When working with the “Call Waiting/Hold” service, it is better to use standard GSM control codes:

    It is also possible to use the mode through the telephone menu (see the instructions for the telephone).

    Attention!
    If a subscriber calls numbers 0870 (Mobile Assistant), 0890 (MTS Contact Center), 0876 (financial control), “Call Hold” mode doesn't work.

    How to add a service?

    Service " Call waiting/hold" can be added either when concluding a contract or to a previously concluded contract:

    • through ;
    • through ;
    • by calling the MTS Contact Center (0890).

    The “Call Waiting/Hold” service is included in the basic network settings package of JLLC “Abundant TeleSystems” and from 06/01/2016. is provided to all MTS subscribers in “active mode”.

    What is the price?

    The service is added free of charge and has no subscription fee.

    What if I add both services?

    When the “Call Waiting/Hold” and “Call Forwarding” services are activated simultaneously using a conditional forwarding code (code 61 “no answer” or code 67 “busy”), the “Call Waiting” mode is activated first, and then the “Call Forwarding” mode.

    During a conversation, the subscriber sees the expected (second) call on the telephone display and hears a characteristic sound signal. The subscriber can answer the call, i.e. he will use the Call Waiting mode.

    If, within the time specified for forwarding, the subscriber does not answer the expected (second) call, then the “Call Forwarding” mode will work for the second call. And the second call will be forwarded to the number specified for forwarding.

    Tariffication

    The subscriber pays only for outgoing calls, depending on the tariff plan. All incoming calls to a mobile phone are free, except calls while in roaming.

    Basic service " Call hold”, a much-needed mobile communication tool that provides many useful benefits to its users.

    With its help, subscribers can make other calls, switch during a conversation with two interlocutors in turn to the first or second phone number.

    Why is this necessary? It's very simple - profit for the sake of saving. The subscriber can save on communication costs by making a call to another number while the previous call is on hold. Thus, it saves the first minute cost of the second call by maintaining the connection of the first call.

    A rather convenient service for subscribers whose tariff plans have a high tariff cost for the first minute of voice communication in comparison with subsequent minutes of conversation.

    Description of the “Call Hold” service of the mobile operator “Megafon”

    The service is very easy to use. During a communication session, the subscriber just has to press the number 2 and the call button, then dial the number of the second interlocutor and again press the call button.

    As a result, the first interlocutor will be put into standby mode, and you can communicate with the owner of the second number.

    To switch back to the first number, having finished communicating with the second interlocutor, the subscriber should press the number 1 and make a call. The option is available in all Megafon tariff plans:

    • and others

    Switching between interlocutors is done by pressing button 2 followed by pressing the call button.

    Cost of service, connection conditions and features

    This service is basic and is available to owners of any Megafon tariff plan. Payment for connection and use of the service is not charged. The service should not be activated or disconnected, since the mobile device of a Megafon subscriber already supports this communication function, and it is activated automatically.

    To understand all the intricacies of managing the service, the subscriber will be helped by individual instructions on his personal phone, if it has the “Call Hold” service. This “Call Hold” service allows its subscribers to connect to the “Conference Call” service free of charge.

    The subscriber can use it not only when communicating within the network of the mobile operator Megafon, but also when calling numbers of other mobile and landline operators, as well as when calling numbers of international operators. You can also use "Megafon Call Forwarding"

    Payment for calls using the service is made in the same way as if the subscriber called separately to each of the held communication numbers; the savings will be only on the first minute of the call.

    All other minutes of communication are paid at the established rate of the owner of the phone number who makes the call.

    This means that a fee is charged for each call based on its duration, depending on the type of call (outgoing/incoming) and its direction (in the home region/roaming in Russia/outside the country/to mobile operator numbers/fixed line).

    The service called “Call Hold”, developed by Megafon, is a unique offer that allows the subscriber to expand the number of options used. How to disable call hold on Megafon will be discussed in this material.

    Call Hold service Megafon

    The option allows you to reach the subscriber even in a situation where he is talking on the phone with someone else. That is, in fact, the user gets the opportunity to manage two calls simultaneously. If someone calls during a telephone conversation, the subscriber will hear the corresponding sound signals and will be able to do the following:

    • accept a call within the second line without having to end the current call;
    • switch between two calls that are parallel to each other;
    • return to the previous connection, i.e. to the second line of communication.

    During the switching process, the service allows you to put one of the numbers on hold in order to return to its use in the future.

    Description

    There is no subscription fee as such within this package. But the price of each request, starting from the 11th, is 0 rubles, while the first 10 uses of the service are free. Option control is possible through the use of the following options:

    • personal user account;
    • dialing the digital combination *520# ;
    • sending a special message containing the text “YES” or “ON” to the phone number, which will activate the package;
    • SMS is also used for deactivation, which will be discussed later.

    The subscription becomes active automatically, i.e. traditionally its activation occurs by default due to the purchase of a SIM card. Payment for all calls is carried out in accordance with the individual characteristics of the tariff package. Money is written off upon use of the service. To obtain information about the features of using the service, you should use the instructions for your mobile device.

    How to disable “Call Hold” on Megafon

    You can disable Call Waiting using the services of the Megafon operator using several methods. The most convenient way to act is without leaving home.

    USSD command

    This is the simplest method of action, since it does not require access to the network and leaving the house. To deactivate the service, you need to dial the combination of numbers *520#. The command allows you to get detailed information.

    Personal account

    To use this option you will need internet. The subscriber needs to go to the official resource of the operator and go through authorization. Then the unnecessary package will be disabled.

    Mobile application

    You can disable the service through the mobile application, which you need to download and install on your phone. Then all that remains is to go to the settings tab, find the activated option and turn off its use.

    Call the hotline

    You need to dial a phone number and talk to a consultant who will assist in resolving this issue.

    Personal visit to the communication salon

    By talking with the manager personally, you can deactivate the option in just 5-10 minutes. The method is time-consuming, but is considered the most reliable and proven.

    Once the user can disable the option, the fee for it will no longer be charged. You will be able to talk only with one person, and information about other calls to the phone number will no longer be received. The cost of this procedure is zero, i.e. for the process under consideration, funds are not withdrawn or deducted from the subscriber’s balance.

    Connection option

    The most comfortable and accessible ways to connect the option are as follows:

    • personal account (all you need is to personally visit the options and services section, you can find it in the “all available” tab);
    • using a special USSD code that looks like this
      way *520# ;
    • personal visit to the mobile operator’s office.

    In fact, activation of the service is not initially necessary, since it is connected automatically when you purchase a SIM card. But if for some reason the service was disabled, reactivation is necessary. This is precisely what is carried out using the above methods and techniques.

    Conclusion

    Thus, the service allows you to hold a call and stay in touch with several interlocutors at the same time. You can use several methods to disable and connect it. The most common options are a personal visit to the office, a call to the manager, a USSD command, a mobile application, a personal user account on the operator’s web resource. Which one to choose is up to each subscriber to decide for himself.

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