Where to ask a question in contact. VKontakte technical support hotline phone number. How to write a question in VK support
Recently I started writing articles, focusing on requests from users of the social network Vkontakte, so once again I asked “How to write to technical support on VKontakte?” And I’ll write an article so that next time I can just send a link in response.
If you have a problem with VKontakte, for example, the page cannot be accessed, it has been hacked, or music does not play, I do not recommend immediately running to technical support. Why?
- VKontakte technical support is slow, usually you can solve the problem yourself faster.
- There is a chance you won’t get normal help; they will send you to look for information.
- Most problems associated with VKontakte can be solved without contacting them. I regularly write articles in which I solve user problems; you can find them in the section. Or use the blog search.
How to write to VKontakte technical support?
Let's imagine that a problem has arisen that can only be solved by technical support in contact, for example, your page has been stolen! The first thing you need to do is find the VKontakte technical support site; they have already changed the address a couple of times. The current link is this http://vk.com/support?act=new.
You will see this page, in the field indicated by the arrow you can ask any question that interests you. Also below there is a solution to the most popular questions, such as?
Contacts and technical support numbers on VKontakte
You can also contact technical support via E-mail, below and I will post the E-mail of the technical support itself and the people who deal with it. Unfortunately, VKontakte technical support does not have a telephone number; calling and solving your problems will not work.
Email: [email protected]– Technical support contact
Email: [email protected]– Gayane Manukyan
Email: [email protected]– Maxim Babichev
I wish you good luck in the fight with technical support, if there are problems, write in the comments.
If this article helped you or you liked it, don't forget give your like, this will help other users find it faster. And I can find out what interests you most in order to prepare and write even more interesting and useful articles! Best regards, Vyacheslav.
Hello friends! In this article we will talk about the VKontakte support service, namely how you can contact them in order to ask any question or solve problems related to the VK social network. When I needed to turn to them for help, I didn’t even immediately find where the page was where I could talk to them. That is why I decided to write an article for those comrades who cannot find this disguised support. VK, to be honest, although it looks simple, sometimes you have to look for some details for a very long time.
Right away I want to say to those characters who are looking for a phone number to contact them. You cannot contact them by phone. No, of course, there is a phone number, but it is not advertised anywhere. Even if you manage to find a number, you will most likely not get through to it, and if you do manage to get through, they will send you to solve their problems through a form on the website in VK or via mail. So immediately forget about the phone, and use the methods of contacting them, which I will describe in this article.
How to contact support on VKontakte from your personal page?
2. Go to the “Help” tab.
3. After you go, a page will appear where the most popular questions are displayed. At the very top there is a small line in which you can write your question and receive a ready-made answer, if, of course, there is one. But if they didn’t give you a ready answer, or you need to contact support, then write any one word in this line. I wrote a word that doesn't exist to save time. After this, a link will appear below, it is called “None of these options are suitable.” This is exactly the link we follow.
4. After you go, you will be taken to a page where you can write to them.
Well, that’s basically it, write your question and send it, after a while you will definitely receive an answer. You will be shown the approximate waiting time for a response after sending your request.
How to contact VK support via email?
There are different situations in life, for example, you cannot write through your personal profile because you do not have access to it for various reasons, but you need to write to them. Therefore, there is also a second option, this is contacting through a mailbox. Emails are sent to [email protected] This type of communication takes quite a long time, since on average such letters are answered within 4 days.
Where can I see the answers?
1. Log in using your username and password to the profile from which you wrote.
4. Afterwards you will be taken to a page where you can see all your requests for support, and, of course, the answers that were given to you.
Well, that's all I wanted to tell you. It seems that I described everything in great detail, but if something is not clear, then ask questions in the comments.
Not everyone knows that VKontakte has a support service where you can contact for any question related to using the capabilities of the social network. Before bothering technical support, you should try to find the answer to your question in a special knowledge base located in the Help section. Let me remind you that Help is in the drop-down list under the name and avatar, which are located on the right in the site header (in the full version).
How to contact VKontakte support service
Help consists of a list of questions divided into separate categories for easy classification of content.
For a faster search, there is a field for entering the question you are interested in. As you enter, VKontakte will offer you various hint options. If you cannot formulate your question or cannot find the answer, only then should you contact support. A reasonable question arises - where is she and how to contact her? So, select any question, click “This does not solve my problem.”
After clicking, you will be offered options that will help you clarify what exactly you were not happy with. From the list, select “I still have questions.”
VKonakte will warn you that you will not receive an answer soon due to the large number of incoming requests. For example, I was asked to expect a response around 20:00 (Saturday). On different days and times of day, the waiting time will be different. Click ask a question and enter the subject and text of the message.
You can attach a photo and file to the message.
VKontakte technical support number
There is no way to call the support service, there is no phone number, you can only ask a question and wait for an answer. The problem cannot be resolved promptly; there is no hotline, since VKontakte and they have to process a large number of requests.
VKontakte is the most popular site on the Russian-language Internet. The service team of this resource receives many messages from site visitors every day, and in order for your specific request to be accepted and considered as quickly as possible, you need to know how to correctly contact Vkontakte technical support.
First of all, let’s clarify what problems support agents will help you sort out:
- Difficulties accessing the site;
- Questions regarding security policy, confidentiality of personal data;
- Consultation on promotion and advertising on the website;
- Information about verification and assignment of official status to the page;
- Complaints about user behavior, content, reports of copyright infringement;
- Information about official phone applications, as well as applications within the site.
Before you write a request, you should remember the following:
- Not everything that anyone finds inappropriate or offensive should be immediately removed. It is necessary to review the content after a complaint, and this may take a certain amount of time;
- To consider a specific case, a single user request is sufficient. You should not send several identical messages, or ask your friends and acquaintances to duplicate complaints in the hope of increasing the speed of their processing;
- No need to worry about clicking the complaint or feedback button by accident. All messages received by the VK support service are carefully checked, and only after verification can someone’s account be blocked.
How to write to a support agent
To get help from the VK support service, go to the “Help” section, it is located in the menu on the right side of the page. In the section we see an information block where a list of the most frequently asked questions from users is detailed. It also states that due to the large flow of requests, the “contact us” button is temporarily unavailable.
If the issue that has arisen cannot be resolved using this information, here is a link to go and further communicate with the agent.
How to contact VK support
There is an alternative way to contact specialists. As in the previous version, open the “Help” page and see the help. Click on any item, and in the window that opens, click on the item “This does not solve my problem,” then “I still have questions.” A window opens indicating the approximate processing time for the issue. At the bottom of the message, click on the “Ask a question” button. In the window that opens, we outline the essence of the problem.
Appeals and answers to them are displayed in the “Help” section, in the “My questions and answers” tab.
Contacts and support numbers
Unfortunately, VK technical support does not have a direct free hotline. Contact with technical service is possible only on the official website, at: vk.com/support. Email for contacting the VKontakte press service:
E-mail for information regarding cooperation:
The social network VKontakte recently introduced a convenient FAQ in which users can find answers to most of their questions. However, questions may always arise, the answer to which can only be given by the VK support service. Today we’ll talk about how to ask your question.
There is a menu at the top of the page. Find the “Help” item in it and click on it.
You will see a list of popular questions. Once again, make sure that your question is not answered here. If you are convinced, then click on any of the items, for example, “My page has been blocked.”
A small menu will open. In it, select the “I still have questions” option.
You will see in front of you the approximate waiting time for a response. Click on the “Ask a question” button.
Finally, write a subject and your message. The more detailed you describe the problem, the higher the likelihood of solving your issue. When finished, click the “Submit” button.
The message has been sent and is awaiting processing. Wait for a response from support.
