How to call MTS. How to contact the MTS operator - step-by-step instructions. Alternative methods of communication

“Live” operator of a company providing communication services? No, we haven't heard. It is on this principle that one of the industry leaders, Mobile TeleSystems PJSC or MTS, works. There is only a grain of joke in every joke... And truly live communication with its subscribers is ignored in every possible way or, at least, is not welcomed by this operator. MTS probably believes that there are no problems that could not be solved by an autoinformer or by the client himself, registered with.
There is hardly a user who would not try to talk with a “live” consultant or technical specialist. support by service number 0890. But this number is easier to reach Luna. First, we listen to the long and tedious narration of the autoinformer, then we press a special set of keys, hear the cherished words and shift from foot to foot, listening to voices, melody or silence on the phone. We wait five minutes, ten... After thirty minutes, the most patient ones, having finally heard a living voice on the phone, forget about their pressing problems.
All you had to do was call another number, federal and multi-channel. Here it is: 8-800-250-0890. It is also free, but unlike the short one, getting through here is more realistic and, oddly enough, faster. You can dial it from both mobile and landline numbers.

Instructions on how to call the MTS operator for free from any phone

1. Dial the numbers 8-800-250-0890 from any mobile operator number, for example, Tele2, Beeline, Megafon or from landline phones.
2. As soon as you hear the voice menu, click first on 1 and then on 0.
3. You will hear the voice of an automatic informant. The “Help Desk” will not leave you behind until you rate the work of the telecom operator. You have two keys to choose from - 0 or 1. Press any and move on.
4. And in principle, that’s all: the standby mode for connecting with a “live” employee is turned on. However, many users claim that they don’t have to wait long - from 1 to 5 minutes.

How to call a “live” operator from a mobile MTS?

The number was dialed and then there was another problem - the voice menu. Under what point is the door leading to the “live” operator hidden? And we will tell you. Don't guess and make things up, just follow these four steps. So, we dial the operator from the MTS subscriber number:

1. An ill-fated number, memorized by heart by almost every subscriber of this telecom operator. Press four numbers: 0890.
2. The automatic service will give you information about news, new tariffs, services, etc. Listen and wait for the help to finish and the voice menu to begin. But after it starts, you don’t need to wait for anything, just dial first 2 and then 0.
3. Does the operator provide quality service to you? You don’t have to answer, just click on the choice 1 or 0.
4. Finally, the autoinformer will say the long-awaited phrase: wait for the connection. By the way, your conversation will be recorded, so control yourself after half an hour of waiting. :)

How to call an MTS operator from Crimea?

If the SIM card was purchased in Ukraine, international roaming applies to your number. Therefore, you need to call the Ukrainian operator on another number. Dial this number: +38-050-508-1111. Calls are charged! You can also contact the operator using the service number 111, but only from the subscriber number. The call is not free.

MTS operator number for corporate clients

How to contact the MTS operator in roaming?

If you left the country, your number ended up in international roaming. When in another country, dial the following number: +7-495-766-0166 (in this format, otherwise call “grandfather in the village”). Moreover, if you call from an MTS subscriber number, there is no charge for the call.

Other ways to contact the MTS operator

No user can foresee all possible scenarios and protect himself from encountering difficulties. But subscribers have the opportunity to make it more convenient to deal with emerging difficulties. To do this, they need to find out in advance the contacts of the MTS support service and clarify the operating conditions of the contact centers.

This simplest action will allow you to avoid troubles, since customers of the mobile operator will be able to ask for help from a professional at any time. Moreover, the cellular company has provided several different methods of communication, including calls from a telephone and communication through the official website, so that everyone can easily contact hotline operators.

Modern companies are obliged to provide customers with the most accessible and diverse service possible. This also applies to free technical support for MTS. Therefore, so that no subscriber becomes disappointed in cellular communications and can continuously use the connected services, the mobile operator has provided various support contacts and services for solving emerging problems:

1. special service telephone;
2. online chat;
3. universal USSD commands for managing communications and connected services;
4. service centers and service salons;
5. official communities on social networks;
6. special feedback form;
7. e-mail.

When choosing one of the listed approaches, users should focus on the specifics of the current situation, their own capabilities and desires.

MTS support service - toll-free number to contact the operator

The easiest way to contact consultants from a mobile phone is to call a single number provided by your telecom operator. But besides this, there are other telephone numbers from which you can call the contact center:

• 0890 – universal telephone for subscribers;
• 8800 250 0890 – calls from other operators and for landline line owners (landline phones).

It is important to highlight that each option mentioned is free to use, so users will not have to worry about additional costs. This is especially true if the client cannot use an MTS SIM card or is faced with difficulties directly related to cellular communications and call quality.

MTS customer support - mobile phone

The MTS support phone number for clients located abroad deserves special attention. People who find themselves in roaming must dial a special number +74957660166.

It must be emphasized that replacing the leading number +7 with the usual eight is unacceptable. The resulting combination will not allow contact center operators to contact you.

The good news for those who want to call consultants is that there is no charge for the call.

Providing assistance remains free, regardless of where the client is located. MTS specialists will try to help a person who needs help, no matter what situation he finds himself in.

How to write to MTS support service?

If the user needs to contact MTS technical support staff, and the contact center number is unavailable, you can try to write. For this you will need:

1. visit the official portal of the telephone company;
2. log in to your personal account by entering your mobile number and unique password;
3. open online chat.

In addition to the online consultant on the website, subscribers have the opportunity to contact online support in the official communities of the cellular operator on social networks. But before that, you will have to make sure that the selected group or public really represents MTS, and is not the personal creation of one of the subscribers.

The “help” section on the official portal deserves special mention. It contains a large amount of reference information that can help clients and visitors cope with almost any problem. And the convenient division of the section into separate thematic subsections will make navigation and search for reference information more convenient and easier.

Home Internet technical support

Those who have difficulties not with their usual mobile communications, but with the Internet, should use the same approaches as indicated above. Similar options are offered for connecting television.

It is important to note that sometimes receiving assistance requires verifying the identity of the caller. Therefore, clients who need help should prepare in advance:

• passport details;
• service agreement;
• PUK code.

In addition, if the user decides to cope with the difficulties without a phone by simply visiting the nearest sales salon, he will definitely need a passport, which he must take with him.

Contact information and telephone numbers of the MTS subscriber service for residents of all regions of Russia, access to the MTS “Personal Account” and other methods of contacting the operator’s help desk.

Unified toll-free customer support number for MTS operator:

To obtain personal information, manage services and change the established tariff, please be prepared to provide your passport information to the Hotline employee. Please note that some additional services may be charged according to your operator's tariffs. MTS call center operator?

Single toll-free support number for the MTS group of companies:

This number provides support for MTS cellular communications, MTS Internet and television clients and "". All calls to the number 8 800 250 0890 paid by MTS. Calls to line number 8800 are absolutely free for callers from landline or mobile phones registered in Russia.

Support number for calls from Moscow and abroad:

When you are in MTS roaming outside of Russia, you can call the operator at +7 495 766 0166 from your mobile phone completely free of charge.

Calls to the contact center landline number +7 495 766 0166 from phones of other cellular operators (including Megafon, Beeline and Tele2) and from local numbers are paid in accordance with the tariffs of the telecom operator. Use this number if you are in international roaming or want to call MTS from a foreign number. Be sure to dial the help desk number in international format from +7 and check the cost of international calls. This is especially important if you are calling from a phone in a hotel room.

The MTS subscriber service provides consultations and support to customers on issues of connecting and disconnecting services (both paid and free), changing the tariff plan, providing account information, blocking a SIM card and other requests. You can contact support 24 hours a day.

MTS subscriber personal account

The MTS group of companies combines three areas: MTS Mobile Communications, and. Each of them has its own separate Personal Account. Please select your personal account depending on which MTS division you are a client of.

Client's personal account available on the official website of the MTS Russia operator. To obtain information about the possibility and procedure for connecting a personal account, with any requests and comments on its operation, please contact the “Mobile Tele Systems” support number 8800 250 0890 or 0890 from mobile MTS.

MTS online customer support

Couldn't quickly get through to the MTS operator help desk? Then contact us through the special feedback section on the MTS website. In this section, you can ask any question of interest, complain, express gratitude, or leave a wish regarding the work of the cellular operator and service in official offices and showrooms. You can also ask any questions regarding the MTS cellular network (claims, services, tariffs) in an email to the official address This email address is being protected from spambots. You must have JavaScript enabled to view it.. The company's specialists will try to answer your request as soon as possible.

MTS subscriber service employees are always available to communicate with subscribers on the most popular social networks: MTS groups VKontakte, on Odnoklassniki , V Facebook And Google Plus . You can count on a prompt response through these communication channels with MTS.

Do you prefer to follow the latest news from the MTS operator in a more concise form? In addition to accounts on social networks, MTS maintains an official micro-blog in Twitter where all the latest news and useful information for subscribers are regularly published in a concise form.

Cities in which MTS operates

MTS customer support operates in the following regions and cities of Russia:

Moscow (Moscow) and St. Petersburg (St. Petersburg), Republic of Adygea (Maikop), Altai Territory (Barnaul), Amur Region (Blagoveshchensk), Arkhangelsk Region (Arkhangelsk), Astrakhan Region (Astrakhan), Belgorod Region (Belgorod), Bryansk Region (Bryansk), Republic of Buryatia (Ulan-Ude), Vladimir Region (Vladimir), Volgograd Region (Volgograd), Vologda Region (Vologda), Voronezh Region (Voronezh), Republic of Dagestan (Makhachkala), Jewish Autonomous Okrug (Birobidzhan), Trans-Baikal Territory (Chita), Ivanovo Region (Ivanovo), Republic of Ingushetia (Magas), Irkutsk Region (Irkutsk), Kabardino-Balkarian Republic (Nalchik), Kaliningrad Region (Kaliningrad), Republic of Kalmykia (Elista), Kaluga Region (Kaluga), Kamchatka Territory (Petropavlovsk-Kamchatsky), Karachay-Cherkess Republic (Cherkessk), Republic of Karelia (Petrozavodsk), Kemerovo Region (Kemerovo), Kirov Region (Kirov), Komi Republic (Syktyvkar), Kostroma Region (Kostroma), Krasnodar Territory (Krasnodar, Sochi , Novorossiysk), Krasnoyarsk region (Krasnoyarsk), Kurgan region (Kurgan), Kursk region (Kursk), Leningrad region (Vyborg, Luga), Lipetsk region (Lipetsk), Magadan region (Magadan), Republic of Mari El (Yoshkar-Ola) , Republic of Mordovia (Saransk), Moscow region (Odintsovo, Sergiev Posad, Ramenskoye, Lyubertsy, Krasnogorsk, Mytishchi, Shchelkovo), Murmansk region (Murmansk), Nenets Autonomous Okrug (Naryan-Mar), Nizhny Novgorod region (Nizhny Novgorod), Novgorod region ( Veliky Novgorod), Novosibirsk region (Novosibirsk), Omsk region (Omsk), Orenburg region (Orenburg), Oryol region (Oryol), Penza region (Penza), Perm region (Perm), Primorsky region (Vladivostok), Pskov region (Pskov) ), Republic of Altai (Gorno-Altaisk), Republic of Bashkortostan (Ufa), Rostov region (Rostov-on-Don), Ryazan region (Ryazan), Samara region (Samara), Saratov region (Saratov), ​​Sakhalin region (Yuzhno-Sakhalinsk ), Sverdlovsk region (Ekaterinburg), Republic of North Ossetia - Alania (Vladikavkaz), Smolensk region (Smolensk), Stavropol region (Stavropol), Tambov region (Tambov), Republic of Tatarstan (Kazan), Tver region (Tver), Tomsk region ( Tomsk), Tula Region (Tula), Republic of Tyva (Kyzyl), Tyumen Region (Tyumen), Udmurt Republic (Izhevsk), Ulyanovsk Region (Ulyanovsk), Khabarovsk Territory (Khabarovsk), Republic of Khakassia (Abakan), Khanty-Mansi Autonomous Okrug - Yugra (Khanty-Mansiysk), Chelyabinsk Region (Chelyabinsk), Chechen Republic (Grozny), Chuvash Republic (Cheboksary), Chukotka Autonomous Okrug (Anadyr), Republic of Sakha (Yakutsk), Yamalo-Nenets Autonomous Okrug (Salekhard) and Yaroslavl Region (Yaroslavl) .

Additional information on special MTS tariffs and on our website. Subscribers with premium tariffs are served out of turn, on a priority basis.

Changes are possible in contact details, tariffs, addresses of official websites and geography of presence of the mobile operator. Check current reference information by calling the 24-hour Mobile Tele Systems hotline (reference and information service of the telecommunications company) 8800 250 0890 or on the company’s official website www.mts.ru. Information about multi-channel phone numbers. and links are current as of April 2019.

To control the quality of customer service, all conversations with operators of the MTS subscriber service consultation center are recorded. We ask you to be understanding when recording, as this is necessary to control the quality of customer service. All your additional questions, including “ ” or, for example, “What is the MTS operator number,” will be considered and will receive a prompt response from the MTS support service as well as on the official website of the telecommunications company.

Mobile TeleSystems Company provides quality service and a wide range of interesting offers to reduce costs and increase the efficiency of a cell phone. Sometimes the consumer has situations or questions that he cannot solve on his own. For example, how to call the MTS operator?

What to do in this case? The provider found a way out. The company has organized a convenient and high-quality feedback system - a hotline.

Let's look at all the effective methods.

MTS single short number

Often, while using a mobile phone and cellular communications, the user encounters problems that he cannot solve on his own. In this case, the right way out would be to contact a qualified specialist from the provider company.

For this purpose, a simple and short telephone number for the provider “0890” has been implemented.

You can contact the call center (MTS support service) in any situation related to cellular communication services, for example:

1. Ask the operator for advice regarding service and the terms of additional services or tariff plans.
2. Disable MTS paid subscriptions.
3. Get accurate information about the current offers of the provider at the current time.
4. Solve problems with blocking, loss of a phone number or changing it.
5. Order accurate data about connected options, contracts and subscriptions on your mobile device.
6. Activate or cancel services and functions remotely.
7. Resolve financial issues.

This is an incomplete list of problems being solved. Using the specified contact of the MTS service, they will be able to answer any question about the operation of cellular communications.

If you need to contact a MTS company consultant directly, dial this telephone combination. After this, you will hear the voice of an automatic informant in the handset, which will list personal information about your account status and offer interesting offers for connection.

Often users do not wait for a response from the manager and accept the help of an answering machine. To select a specific item and manage the menu, you must switch the device to tone dialing mode, and press the corresponding key to go to the desired section.

If you do not want to listen to information messages and immediately go on line with a specialist, you need to press the “0” button. Please note that during busy periods you will have to hang on the phone waiting for an answer. You will be asked to pay 20 rubles, for which you will be moved to the front of the queue.

Attention! Communication with the operator throughout Russia and in the MTS Belarus and MTS Ukraine networks is not subject to tariffs and is free.

The telephone combination is available only to MTS customers. Subscribers of other operators will not be able to contact a consultant using this number.

To resolve issues regarding changing the tariff plan, connecting or disconnecting paid subscriptions, you will be required to dictate your passport data and answer a number of additional questions.

If you have questions about the maintenance and use of mobile communications, then in addition to a short service contact there is an additional digital combination to contact the MTS operator. It is a duplicate of the previous one, remember the following numbers “8800 2500890”. After dialing, you will hear the same voice of the automatic informant. To have a direct conversation with an operator, click on “0”. Outgoing calls to this contact are free in the region and throughout Russia.

Please note that all conversations with a specialist are recorded to monitor the quality of service, and after successful communication you will be asked to rate the work of the support service.

How to call from another operator to MTS

If you don’t have access to your mobile device, and only have SIM cards from other Russian cellular companies at hand, then it’s okay. You won’t be able to call your provider from someone else’s phone number using a single short combination. For such cases, the following sequence “88002500890” was implemented. You can use it to connect with a consultant even from a landline phone. Outgoing calls on the line are not subject to tariffs.

MTS help desk for corporate clients

In addition to individuals, MTS actively provides services for corporate clients. Special offers have been implemented for them to normalize communications in their organization and increase business efficiency. To resolve any issues that arise regarding mobile communications services for legal entities, a special hotline has been implemented - “88002500990”. With its help you can solve the following problems:

1. Issues related to mobile or fixed-line communications provider.
2. Receive or order detailed information about the account status of your or your employees.
3. Connect, disable and configure additional services and functions.
4. Blocking and exiting it.
5. Tariff plan maintenance.
6. Solving financial problems and tasks.

An MTS contact center specialist may request your personal data and ask several questions to confirm your identity. Corporate clients can order a code word, which will be used for identification.

If you are outside Russia in international roaming and you have a question regarding mobile communications, then you will not be able to connect using the standard MTS 0890 contact numbers that we discussed earlier.

MTS Belarus support number - landline, mobile number

Therefore, the provider has created a single feedback channel for individuals and corporate clients. Remember the simple telephone contact “+7 495 7660166”. Don’t worry about the difference in time and time zones; the MTS help desk operates around the clock.

When dialing from a mobile phone, be sure to enter “+7” in the international format. Voice communication with an operator is not subject to calculation when using this combination from an MTS SIM card.

If you are not satisfied with a live conversation with a consultant or your problem does not require an immediate solution, then use other methods:

1. Start an online chat with the provider on the official website in your personal account or through the My MTS mobile application. To do this, go to the appropriate section and describe your problem.
2. For corporate clients there is a dedicated email for consultation - “ [email protected]" In this case, you will have to wait until the system processes the application.
3. Personally visit the nearest sales and assistance provider salon, ask for help from a free manager.

If you encounter problems using mobile communications that you cannot solve on your own, call the operator directly and ask for assistance. All listed technical support contacts are valid at the current time and work around the clock.

In some situations, it is necessary to contact the MTS cellular technical support operator. However, today this is a little more difficult to do than it seems. Most MTS services are automated, since most problems can be solved using an automatic service or on the company’s website, where a solution for many cases is presented. But sometimes you need to know how to contact an operator whose number is not known to everyone.

Communication with the MTS operator is free

One way to contact an operator for free is to call a short number 0890 . However, this method is quite problematic, since you will have to listen to a lot of information from the automatic support service. Then, after pressing a certain sequence of keys, the service will put the subscriber into standby mode, which can last from a few minutes to an entire hour.

A simpler way would be to use a multi-channel official company telephone - 88002500890 . This number is also free. Here it will be much easier to reach an operator.

After calling this number, the subscriber will hear an auto-informer. As soon as you start listening to the automatic voice menu, first press button 1, and then button 0. After the automatic support service asks you to evaluate the work of the call center employee, you need to press buttons 1 or 0. Within a few minutes after this, the subscriber will be contacted operator

It is important to take into account the fact that you can call the multi-channel customer support phone from any phone except a mobile phone connected to MTS. If there are no other means of communication nearby, the subscriber will have to contact the support service using a short number.

How to contact using a short number

It is quite difficult to reach a “live” person, since several thousand subscribers are simultaneously trying to contact the MTS operator from their mobile phone. They all need operator assistance in various matters.

To contact the MTS operator directly, you need to listen to the autoinformer menu and dial a certain key sequence. In order to speed up and simplify the process, without listening to a lot of unnecessary information, just remember the key combination that will help you contact technical support.

After the autoinformer recording has started, the subscriber can immediately press sequentially:

• button 2;
• then 0;
• then it will be redirected to the operator evaluation menu;
• here you can immediately press the 1 or 0 key, it makes no difference.

Other MTS support numbers

For owners of MTS corporate cards, there is an alternative way to contact the operator for free - the number that you need to dial 88002500990 .

How to contact the MTS operator in roaming

Often there is a need to contact an operator while roaming. If an MTS subscriber is located in Russia, but not in his home region, then the MTS help desk will be available on the same numbers as at home.

In the case when the subscriber is outside the country, but uses an MTS SIM card, there is another toll-free number to contact the operator. To contact the support service, you need to dial from your mobile phone +74957660166 . It is very important to dial the phone in the international format, that is, using +7, since only in this case the call will be free. If you dial a number in a different format, the call will cost the same as any other call in roaming according to the tariff plan connected to this number.

Alternative methods of communication

There are several ways to solve the problem if it was not possible to contact the operator or there is simply no time to wait on the line. In this case, an electronic help desk may be the solution. There is a feedback form on the MTS website to help subscribers. Here you can ask your question, but you will also have to wait for an answer, although the waiting time is an order of magnitude less than in the case of a “live” operator.

Some issues can be resolved using your personal account on the MTS website. The subscriber can independently change the tariff plan, request details of calls and payments. This significantly saves time and allows operators to unload telephone lines to resolve more important and non-standard issues.

An extreme case that requires immediate assistance from a specialist requires a personal visit to a service center or MTS communication store. Here the subscriber will need to present a passport or any other identification document. After this, an MTS specialist will personally help you understand the problem that has arisen and advise the subscriber on all the questions he or she may have. This method is not the most convenient, but is considered one of the fastest and most reliable.