Personal account for mobile communications UTEL. Utel personal account login. Personal account for mobile communications UTEL Communication UTEL

Good afternoon. I want to tell my story about the work of the Yutel company in the city of Krasnoturinsk. I have been using the services of this company since 2008. Everything was fine. We changed our place of residence and decided to take the phone number for myself. This is where the problems started. Firstly, neither our telephone nor the Internet was turned off, although a statement was written; in the end, all this was turned off at the request of the new tenant, and bills arrived for payment for the time when we no longer lived there. The employees could not find any statements or anything. Okay, let's go, everything seems to have been explained. New problems began at the end of April 2012. The Internet began to glitch, sometimes it worked, sometimes it didn’t. I want to say right away that we always pay on time, there are no debts. I came to the company with a modem, it turned out that it was broken and I needed a new one, but in order to get it, I had to close the login and open a new one. Okay, I think close it, and I wrote an application to refuse the phone, but leaving a line for the Internet. It costs 90 rubles monthly. I also asked about the amount, and they told me that it was 120 rubles. I clarified that it cost 90 rubles, to which I was told that it was not. OK. They turned off my phone and internet, and I received a text message that an employee of the company would call you on such and such a date. We are waiting, after the appointed date, no answer, no greetings. I called technical support, they say that the application is considered after the appointed date within a week. About 2 weeks passed, nothing. I went to the company, the girl was surfing the computer and said: Oh, but the technicians didn’t close the application, so there’s no Internet! I'M SHOCKED! Quit work halfway through! Okay, we did a recalculation - it was in June, the application to reconnect the Internet and turn off the phone was written on May 17, 2012. After that, problems with the Internet began: there is a connection, but the pages do not open or the remote computer does not respond. One day it works, one day it doesn’t, half a day it works, half a day it doesn’t. I go to the company, they say, well, you were online today, so everything is working. In general, after endless requests and calls to technical support, only in AUGUST a technician called me directly from Krasnoturinsk and it turned out that there was a problem at the station! I am shocked by the company's performance. In August, it turned out that the speed of our Internet is 0.02 MB per second, what kind of speed is that! I can't even open the page. And there should be at least 8.5 Mb/sec on my tariff! I wrote an application for recalculation for August and for the whole month they recalculated me 119 rubles! And I pay 570 rubles - did someone laugh? The Internet service is not provided to me in the required quality, there is no speed, it often does not work and such a ridiculous amount. And yet, it turns out that my phone was not disconnected, but temporarily stopped - I learned this from the support service! I come to the company, saying what’s the matter, but they searched for my application for 2 months, found it with grief, and the girl said that the application was in the wrong form, so they didn’t turn it off. It's not my problem! I wrote an application to refuse the phone, but the fact that they gave me the wrong sample does not concern me. I also wrote a recalculation for the phone, but no one thinks to do anything. Filippova accepted the application on May 17, 2012, so go to her. I say that I won’t pay the difference, to which I was given the answer: Who, should I pay or what, she accepted, go to her." Nightmare! This is the first time I have encountered such a boorish attitude towards clients. I myself work in a bank , and we also have incidents with clients, but we NEVER push such problems onto each other! There is a shift supervisor or deputy manager who you can always turn to to quickly solve the problem, but this.... I have no words, Just emotions. To sum it up, from May to October no action was taken. This is not a company, but a sharazhka office that is only ready to extract money from people, and in return there is no reaction. I’m already tired of going to Yutel, the employees only see me there right away. their faces are changing. Help me understand the situation. My email. [email protected]

As you know, modern companies and providers have made it a rule to introduce services such as personal user accounts. And, by the way, Rostelecom, a provider providing services throughout Russia, be it the Moscow or Rostov region, has several various types personal accounts. And today we will talk about the personal account of UTK Rostelecom.

Service capabilities

To begin with, let’s pay attention to the opportunities and advantages that using this service gives Rostelecom users:

• Management of Internet access services;
• Configuring telephony services (how to mobile communications, and home telephone);
• Carrying out systematic monitoring of the state of a personal user account;
• Using the service to pay for services;
• View detailed statistics on the use of options and services;
• Changing tariff plans remotely;
• Activation of additional options for Internet, telephone and television services;
• Ordering and receiving invoices in electronic format;
• Participation in a special bonus program.

Registration in your personal account UTK Rostelecom

To successfully complete the registration procedure in the personal account service of UTK Rostelecom, you must follow these instructions:

1. Visit the website my.south.rt.ru.
2. Read the information you are interested in or skip it.
3. Pay attention to the hyperlinks located under the login and password windows, as well as the “Login” button.
4. Find the “Registration” link and click on it.
5. On the next page, users have access to information about the registration procedure for subscribers of various services provided by Rostelecom, as well as two active links to choose from: for individuals and legal entities. Choose the option that suits you.
6. If you have selected an item for individuals, you will need to fill in the following information:

• Landline telephone number;
• Number of the agreement that was concluded with the company when connecting to the services;
• Client's passport number (number only, without series);
• Email address;
• Confirmation code (symbols from the picture).

After filling out all the fields, you must click on the “Register” button and confirm the registration procedure by studying the information received in the letter to your email address.

Registration in the personal account of UTK for legal entities

As we said earlier, during the registration process in the personal account of UTK Rostelecom, users are offered two options to choose from. If you are a legal entity, then, unfortunately, the procedure for creating a personal account remotely is not available to you.

In order to fully and correctly accept data on legal entities, they are issued a login and password directly at the company’s offices. Therefore, a personal visit to the legal entity service center is necessary.

To successfully obtain authentication data, you must take the following documents to the office:

• Passport;
• Power of attorney.

We also note that if you are the head of an enterprise connecting the Rostelecom personal account service, you do not need to have a power of attorney with you.

Recovering your password in your UTK personal account

If you suddenly forget your authentication data in your personal account service, you will need to perform a password recovery procedure. It is performed as follows:

1. Go to your personal account login page.
2. Find the “Forgot your password?” button and click on it.
3. Enter your login to log into your account.
4. Please enter your email address.
5. Confirm the entered data with the code from the picture.
6. Click on the "Restore" button.

As a result of performing the described actions, mailbox a letter will arrive with necessary information to successfully restore access to the service.

Yutel mobile communications personal account

• view general information: Yutel SIM card balance, tariff plan etc.;
• view and change utel tariff plan;
• view bills, distribute funds between accounts and pay for mobile communications without commission;
• view who the phone number is registered to;
• connect additional services ;
• check the connected services and options included in the tariff;
• change parameters and connect or disable services and options;
• order call details and their cost;
• set up auto payments;
• send SMS and MMS to your friends from your personal account.

Registration and login to your utel account

Personal account telecom operator Russia Yutel

Access to your Personal Account and its use is free, but if you enter your Personal Account via the Internet, you will have to spend and pay for it mobile internet traffic.

In order to access your Personal Account, you must register and receive a password. To do this, go to the website lk.utel.ru. Enter your login and password. If you don't have them, click the "Register" link. After this, a form for entering a new password will appear. Create a password and enter it in Latin letters in the first and second fields. If you did everything correctly, the “Next” button will appear. Then enter your Personal Information and Contact information. In the Email field, enter your email. You will receive an email with an activation link. After activation, you will be able to log into your personal account on the website kabinet.rt.ru.

Find out more about how to log in, make call details through your UTEL personal account, free registration via phone number. Quick details on utel, order, receive, view printout of SMS, mms, calls.

Rostelecom, after a two-year break, is returning to the mobile communications market - now in the format of a virtual operator. From November 7, a Rostelecom SIM card can be issued at any sales office of the company in the Urals and Perm Territory. It is expected that mobile communications will allow the universal operator to increase the loyalty of its existing subscriber base, expand its presence in the corporate market, and also launch convergent services of the Internet of Things, smart home and industrial Internet.

“You cannot step into the same river twice,” says the ancient Greek philosopher Heraclitus. However, this statement does not seem to apply to Rostelecom. The company continues to enter the same river for the second, third and even fourth time. The launch of mobile communication services under the Rostelecom brand is a clear confirmation of this.

Until 2005, the company (then it was the regional operators South Ural Cellular Telephone, Uralsvyazinform, Ermak RMS, Tyumenruskom) was already building and operating mobile networks in the Urals. In 2005, all cellular assets were united under a single Utel brand. In 2012, the Utel brand was replaced by the federal Rostelecom. Well, in 2014, the state-owned company transferred all its mobile assets to a joint venture (JV) with the operator Tele2. This step was supposed to improve business efficiency.

The creation of the joint venture freed Rostelecom from the significant investment burden necessary for the development of the mobile business. Thanks to this, the company concentrated on developing high-speed Internet using optical technologies. In turn, Tele2, having received Rostelecom’s mobile assets and licensing base, quickly began building and upgrading the network to introduce 3G, 4G, and also significantly increased the geography and number of service delivery regions.

Over the past two years, Rostelecom has focused exclusively on the fixed-line market, and Tele2 on the mobile market.

However, changes in the telecommunications market and the rapid development of Internet of Things technologies forced Rostelecom management to return to mobile communications. However, this time the company did not launch networks independently. An economically viable virtual operator (MVNO) model was used. The partner of the project, as expected, was a joint venture based on Tele2, 45% of the shares of which are owned by Rostelecom.

What is an MVNO?

A mobile virtual network operator is a company that uses the existing infrastructure of another operator, but sells services under its own brand.

The full MVNO model implies that the virtual operator uses only the radio part of the partner (frequencies, base stations and networks connecting them). The virtual operator himself is responsible for everything else: licenses, own numbering resource, switching, billing, SMS center and subscriber service center. Thus, with a full MVNO model, the operator can offer its own mobile product. Rostelecom followed this path.

The company uses the existing infrastructure of Tele2, but has its own licenses for the provision of mobile communication services, its own numbering resource, its own switching center, billing and customer service center, which, by the way, is located in the Chelyabinsk region.

Rostelecom tariffs for mobile communications

From a pricing point of view, Rostelecom’s proposals for mobile communication services almost completely copy Tele2’s tariffs. Subscribers have access to four “Super SIM” package tariffs with a different set of services: S, M, L, XL (full copies of Tele2 tariffs “Black”, “Very Black”, “Super Black”, “Mega Black”). In addition, there is a tariff without a monthly fee “Super SIM Free” with a single price for all destinations in the home region, as well as a tariff for modems and tablets. There are additional “Simple Internet” options with different mobile traffic packages: S, M and L.

Rostelecom's entry into the mobile communications market may primarily be of interest to the company's existing subscribers. The fact is that Rostelecom mobile communications users can communicate completely free of charge with home phone subscribers in their region. As part of the promotion, all calls between Rostelecom landlines and mobile phones are free. When purchasing a SIM card, you also receive a one-time 50% discount on the subscription fee for home telephony services. In this way, the state-owned company seeks to minimize the outflow of wireline phone customers.

In addition, Rostelecom mobile communications users will be included in a bonus program, which will allow them to receive discounts, for example, on subscription fees for home telephones, interactive TV, purchases of films in the media library, etc. All discounts are promised to be added to your personal account on the corporate website of Rostelecom, as well as to the mobile application in the very near future.

In the near future, Rostelecom clients will be able to combine their personal account for wired telephony, Internet and interactive television services with a mobile account. Moreover, representatives of the operator promised to launch a single account that combines 4 communication services for the whole family with the ability to plan and quota mobile Internet, packages of minutes and SMS, purchase of films, and activation of Parental Control. This integration will make it possible to launch “family tariffs,” as well as general Internet packages for a variety of devices, and a combined package for home and mobile Internet.

In order to become the owner of a Rostelecom SIM card, you need to use at least one of the company’s main services - home phone, Home Internet or Interactive TV. You can apply for it at any Rostelecom sales and service center or by ordering on the operator’s website.

The Rostelecom SIM card is suitable for any subscriber devices (smartphones, tablets, mobile phones), as it is available in three form factors: nano, mini and standard.

In addition to individual clients, Rostelecom mobile communications are also available to corporate clients. Special tariff offers have been developed for small, medium and large businesses.

The company does not deny that they are actually returning to the work patterns of two or three years ago. When connecting service packages, for example, Internet access and mobile communications, there is a flexible system of discounts. Rostelecom also offers a convenient cloud solution “Mobile Device Management” - a service for secure remote use of corporate information systems and resources on employee mobile devices.

Comprehensive communication services: now also mobile services

Rostelecom hopes that the company will be able to become a single provider of communication services for customers, offering fixed telephony, Internet, interactive TV and mobile services.

“By launching mobile communication services under the Rostelecom brand, we offer our subscribers to take their usual home communication services and content with them. Now they will be available anywhere there is a mobile connection. For example, on a smartphone you can watch the same set of TV channels as at home. Our company will unite home and mobile phones into one network, and on-net calls are always the most profitable. In the future, we plan to develop family tariff offers, for example, to provide a comprehensive package for home and mobile Internet services. Rostelecom’s services at the most attractive rates are now always close to our subscribers, not only at home, but also outside,” notes Anton Kolpakov, Vice President and Director of the Ural macro-regional branch of Rostelecom PJSC.

In addition, Rostelecom relies on various mobile applications that help make the use and management of communication services as comfortable and simple as possible. For example, the Interactive TV application using the Multiscreen service allows you to watch the same content on the screen of a smartphone or tablet as on your TV at home. The My Rostelecom application is a mobile personal account in which you can easily manage services and options, top up your account, participate in the bonus program, and so on. There is also a popular mobile application “Gosuslugi”, which is supported by Rostelecom. A mobile IP-telephony application “Allyo” (analogous to Skype) will soon be presented, which will be linked to fixed-line telephone numbering and will help make long-distance calls at favorable rates.

The launch of MVNO will also make it easier for Rostelecom to provide services for the Internet of Things, smart home and industrial Internet. The fact is that most innovative gadgets interact with each other via SIM cards and mobile communications. Taking into account the fact that the state-owned company is actively investing in the Internet of Things, cloud technologies and industrial Internet, the launch of mobile communication services looks logical. Potential clients will no longer need to enter into multiple contracts with different operators.

Resume

In order to organize all the information about the emergence of the “new” “old” cellular operator in the Urals, we have formulated several theses.

1. If you are not a Rostelecom client and do not intend to become one, the launch of mobile communications from this operator will not be of interest to you. The presented tariffs are identical to Tele2 tariffs.

2. If you are a Rostelecom client or are planning to become one, switching to mobile communications from Rostelecom may be of interest. Firstly, you will receive free calls to landlines and from landlines to mobiles. Secondly, you can get a 50% discount on your home phone subscription fee if you use one. Thirdly, mobile communications are included in the Rostelecom bonus program. The accumulated points can be spent on communication services, purchasing digital content, films, etc.

3. You can manage Rostelecom mobile communications from the operator’s personal account and mobile application (no need to update).

4. To switch to Rostelecom mobile communications, you can use the number saving service. To transfer directly, you need to write an application and pay 100 rubles for the fact of porting the number.

5. Corporate clients of Rostelecom again have the opportunity to receive all communication services from one operator at special prices. This in turn simplifies document flow and increases the level of customer service.

6. Rostelecom clients can count on the availability of comprehensive Internet of Things services, smart home services, and services for automating production processors using the industrial Internet.

It is worth noting that integration processes of combining or bonusing different communication services are typical for many telecom companies.

For example, subscribers of the MTS operator can receive discounts on subscription fees for wired Internet and TV services. Subscribers of MegaFon and the Dom.ru provider can receive cross discounts on the subscription fee. At Beeline you can use a single package offer for mobile communications, wired Internet and interactive TV. Clients of Intersvyaz premium tariffs can use 4G Internet for free using special SIM cards (MegaFon is the technology partner).

Thus, Rostelecom’s new offer is a completely predictable and justified step to form a loyal subscriber base for the future.

You can visit the official representative office of Yutel or a website that has a section for determining the tariffs in force in a specific region of the country. In this case, it is recommended to pay attention to all the fine print, as this information may be associated with additional fees that are not clearly stated in the tariff plan description.

Mobile Utel 3g and Internet in Ukraine

In the HSUPA technology used, it is possible to obtain a speed of at least 7.2 Mbit. The service can be used by anyone who has a modern phone or tablet computer that supports the 3G standard. It is recommended to pay attention to Utel unlimited 3G Internet, which can be activated by calling the number 0 – 800 – 50 – 11 – 88 .

Home Internet tariffs

All subscribers who use home phones can choose the optimal solution from the available offers. For example, there is a time-based payment, where the rate is per minute of conversation, or a combined solution, in which you pay for a month of providing the service and pay for every minute above the tariff plan. If you choose a subscriber connection, you will have access to an unlimited volume of calls and the Internet.

Tariffs Call yours and Capital Platinum

If it is better for you to use the “Call Yours” tariff, you need to activate the service, for which a USSD request is used 100*5 , but the service is paid and is estimated at 100 rubles. Free consultations are available for this tariff by calling +7 – 908 – 221 – 00 – 41 or call a short number 000 , where calls from a mobile phone will be free. Support is available at any time of the day. For the “Capital Platinum” tariff, you should contact the number 7771 or 8 – 342 – 220 – 00 – 07 .

Tariff Knopkina and Rainbow Freestyle

To quickly switch to a new tariff from Utel, you will need to use the command 100*5 . But you need to remember that the cost of the service is 100 rubles, and the change takes 1 day.

In addition to the simple solution of calling an operator, you can use the command *100# .

Black tariff from Yutel

There are several solutions for this request. One of them is using the USSD command *630*2# . Another option is to call a short number 630 and receiving clarification on the selected tariff plan.

For the “Very Black” tariff, you can find out the remaining traffic, which is offered for free, by command *155*0# .

Tariffs in Roaming

If you use roaming, you should activate the “Conversations without Borders” tariff, in which an incoming call costs 14 rubles, and the connection is free. But you need to remember about the subscription fee of 5 rubles. Connects by command *143*1# , but is disabled via a request *143*0# . To check connection or disconnection, it is recommended to use the command *143# .

You can activate the “Roaming at home” tariff using *116*59*1# and disable the request *116*59*0# . Checking status *116*59# .

Pioneer and Talk Everyone

For the Pioneer tariff from Yutel, it is possible to receive SMS even if there is no money in the account. Activating the service is easy, as you just need to use the command *109*2*1# or send SMS to number 109 , where to write 2*1. How to disable the Pioneer tariff? Query applied *109*2*0# or SMS is sent to the number 109 , where 2*0 is indicated.

In the new “Talk Everyone” tariff plan, each subscriber gets the opportunity to use auxiliary services provided there is no additional subscription fee. To switch to it, you need to send a short text message containing the number 16 to the short number 220 . The transition is possible if you have 100 rubles on your balance.

Tariff My Ural

Any Rostelecom subscriber has the opportunity to switch to the “My Ural” tariff. The one-time fee is 50 rubles, and connection to the tariff is 100 rubles. To make the transition, you need to use the command 101*5 and activate it with the call button. You should check with your operator about other tariffs, as they may no longer be active.