MTS corporate technical support. MTS home Internet and television hotline. The easiest way to call the MTS operator

The material reveals in detail instructions, reading which will allow you to find out how to contact the MTS operator from a mobile phone directly or using a landline (city) communication device for free.

Communication options are considered for legal entities working under a contract and individuals at simple tariffs with and without a monthly subscription fee.

How to contact the MTS operator directly

You can call MTS from a mobile or landline phone around the clock. works for all subscribers, both within the Russian Federation and when calling from another country while in international roaming.

Phone numbers for quick connection with an operator:

How to call MTS from a mobile phone

If you have a valid SIM card, the client can use the internal short number 0890 (individuals) and 0990 (business), which is not charged and is free.

The number of calls to the call center is not limited; you can use this resource an unlimited number of times to solve any difficulties encountered in the operation of mobile communications.

Instructions:

In dialing mode, enter 0 8 9 0 and press the Call button.
Wait for the automatic system to connect and press the number “1” or any other number, in accordance with the subject of the request (this reduces the time for the operator to respond).
Next, press “0” - the system will put you in standby mode for a connection with a customer support specialist.

The average response time is 2-3 minutes. You can ask a Mobile Telesystems employee for details about MTS tariffs, additional packages or options, and also ask a question about setting up your phone.

Useful information: During the summer and official public holidays, the call center is busy, making it impossible to get through with minimal time. In such cases, it is recommended to use social networks or chat consultant for feedback on the site.

How to make calls in international roaming

To reach an MTS operator with a territorial location abroad and active roaming on the subscriber’s phone, you must follow the following instructions to receive feedback:

Dial a single number in international format: +74957660166.
Wait for the employee to join the dialogue and ask him the necessary questions.

Please note that all calls outside Russia to the MTS number are not charged and are free - this condition applies to corporate and private clients with any tariff plans.

Contacting support from another operator

The advantages of MTS include a wide geography of physical presence in the form of communication stores, as well as the main thing - high-quality and professional support service that will always help the user.

If there is no coverage, SIM blocking or any other reason, you can use the number of another mobile operator and call the toll-free number 88002500890.

Please note: MTS does not charge money when calling from other numbers, but does not guarantee that the company providing services to this subscriber does not charge the call.

Instructions for calls from other networks are identical to the standard scheme:

First you need to select any of the items offered by the automatic responder.
Then press the number “0” to connect to MTS directly.

For private clients

All individuals, both with and without a subscription fee, are guaranteed to receive constant operator assistance as a basic service.

The main condition is a valid SIM card without blocking and access to a mobile network to make a call.

How to call MTS directly from a mobile phone:

Dial 0890 and click on the “Call” button.
Now you don’t need to wait to listen to all the options; you can immediately press the number “1”, then “0”.
The connection will occur automatically in 1-30 minutes. Typically, the average consultant response time is 3 minutes.

For corporate clients

The Mobile Telesystems company pays great attention to its business partners, organizations and other legal entities that interact on the basis of contractual relations (contract).

All business clients have a privileged status and are always served by a premium call center with maximum responsiveness and minimal wait for a response from a live operator.

How to call MTS directly from a corporate tariff:

Dial the multi-channel number 88002500990 from your mobile device.
After greeting and listening to special offers, you will be connected to a consultant.

Important: business clients can contact the hotline only within the Russian Federation. When roaming, the subscriber's personal account will be available.

Universal solution

In all situations, the user of the company’s services can independently resolve most issues using a remote service called MTS personal account.

It is also recommended to download the mobile version of the account, which is positioned by the operator as a separate development - My MTS. A software package unique in its functional features will help you remotely control all expenses and fine-tune your tariff plan yourself.

Instructions for using the site:

Open at lk.mts.ru or login.mts.ru.
Enter your account number and password (you can recover it if necessary).
Start using it. Here, on the right, a button will be displayed to start a dialogue in online chat mode.

Instructions for using the application:

The first step is to search and download the official distribution (it is recommended to download exclusively from the MTS catalog in accordance with the mobile phone operating system).
Install and open the program.
The first launch requires authorization via login and password.

The above methods will help you contact the MTS operator as quickly as possible. Always try to predict the situation in order to avoid overexpenditures or other issues that cannot be resolved without visiting a salon or representative office.

Every subscriber sooner or later needs to contact their mobile operator. Most often - to obtain information on some issue. Users of MTS networks have the opportunity to call technical support around the clock and free of charge.

Any subscriber of the company can contact the support service, regardless of the current tariff plan and the availability of additional services and options.

In what cases may you need a hotline with an MTS operator:

You want to enable or disable a specific service (except for Itemized Invoice, Invoice Delivery, Data/Fax Extension).
Changing the tariff plan while maintaining the current number.
Technical support for activation of certain products.
Changing your phone number.
Block your phone for a certain time (not available on all tariff plans).
Receiving PIN and PUK codes.
Obtaining information about a specific service or service.
Consulting on financial issues (payment methods and rules).
Decoding accounts.
Ordering calls.
Operations with personal accounts.
Actions in case of theft or loss of the phone and much more.

Support service hours

You can ask for help at any time convenient for you; the center is open 24 hours a day.

How to contact MTS support service

Subscriber location	Room type	Phone number	Call cost
The territory of the entire country, within the network in Ukraine, Belarus		0890	for free
Throughout Russia	From a landline number, from mobile numbers registered in other networks	8 800 250 0890	for free
In international and national roaming	From a mobile phone registered in the MTS network	+7 495 766 0166 (must dial from +7)	for free

Phone 0890

To contact a specialist, you need to wait for the voice greeting from the autoinformer and then successively press the keys “1” and “0” or “2” and “0”. After a short musical pause you will be connected to an operator.

If you want to get complete information about the capabilities of the service, listen to the autoinformer to the end.

It is necessary to prepare your passport data or code word in advance. Specify which phone number you would like to receive information on. In addition, we recommend that you formulate your question in advance. To avoid misunderstandings, remember that the conversation with the operator is most likely being recorded.

Assessment of the quality of service provision

If you want to evaluate the work of a specialist after talking with him, press “0”; if not, press “1”. If you have agreed to evaluate the conversation, you will receive a call from +7 800 250 0890 to conduct an automated survey. You only need to answer two questions:

Did you manage to solve the problem (if yes, then press “1”, if not, “0”).
Rate the specialist’s work on a five-point scale (type the appropriate numbers on your mobile device).

Phone 8 800 250 0890

You need to dial the free phone number 8 800 250 0890 to contact the MTS operator from your mobile device, then wait for the voice message and then successively press the “1” and “0” keys.

Phone +7 495 766 0166

If you are outside our country, you can contact a specialist absolutely free by calling +7 495 766 0166.

Contacting the MTS office

To see where your nearest office is:

go to the MTS website (http://www.mts.ru);
indicate your region of residence;
follow the link “MTS showrooms”, which is located in the central part of the page.

The operator offers a whole range of available services:

conclusion of an agreement for the provision of communication services;
termination of the contract;
SIM card operations (replacement, restoration, blocking/unblocking);
issuance of PIN and PUK codes;
getting another phone number;
ordering an invoice or detailing;
receiving a code word;
consultations on various communication services;
consultations on financial issues (mobile account status, money transfers, payment by credit card);
receiving an order from the MTS online store and much more.

Using the MTS hotline you can find out information about tariffs, tariff options, services, home Internet, digital, cable or satellite TV, mobile communication services and mobile Internet from a phone, tablet, USB modem. The hotline operates 24 hours a day.

MTS hotline number

Hotline number - 8-800-250-08-90

MTS hotline menu structure

1. Interested in home Internet, digital, cable or satellite TV.
- 1. Solving technical issues.
  - 0. Connection with a specialist.
  - 1. Checking the status of the technical application.
  - 2. The Internet does not work.
    - 0. Connection with a specialist.
    - 1. Settings for the connection diagram of the operating system or equipment.
      - 0. Connection with a specialist.
      - 7. Receive information about settings in the form of an SMS message if you are calling from a mobile phone.
    - 2. An error appears when accessing the Internet.
      - 0. Connection with a specialist.
      - 1. If error 691 or 629 appears when connecting to the Internet.
      - 2. If error 769 appears when connecting to the Internet.
      - 3. If error 718 appears when connecting to the Internet.
      - 4. If error 734 appears when connecting to the Internet.
      - 7. Receive a link to a document with a description of possible connection errors if you are calling from a mobile phone.
    - 3. When accessing the Internet, you experience low speed or connection interruptions.
      - 0. Connection with a specialist.
  - 3. Home television does not work.
    - 1. If there is no channel broadcast at all.
      - 0. Connection with a specialist.
    - 2. If the broadcast of channels is partially missing.
      - 1. If you use a CAM module to watch digital TV.
        0. Connection with a specialist.
      - 2. If you are using a TV set-top box.
        1. If the model of your set-top box is DCD-2304.
        2. If the model of your set-top box is DCD-2204.
        3. If the model of your set-top box is DCD-3011.
  - 5. Setting up satellite TV.
    - 7. If you are calling from a mobile phone, you will receive a link to the video instructions.
  - 6. Check the personal account balance for linear satellite TV, home Internet and television clients.
  - 7. More information about the "Promised Payment" service.
- 2. Check your balance, restore your login and password to access your personal account, learn about payment methods and new tariff offers.
  - 1. Clarification of balance and access to your personal account.
    - 0. Connection with a specialist.
    - 1. Check balance.
      - Enter your personal account number, then press "#".
    - 2. More information about free request from mobile phone *222#.
  - 2. Payment for services.
    - 1. Obtaining information about the addresses of MTS salons.
    - 2. More information about the "Promised Payment" service.
  - 3. Promotions and new tariff offers of the company.
- 3. Connect home Internet and television, satellite TV.
  - 1. If you are interested in home Internet or television.
  - 2. If you want to connect satellite TV.
2. Mobile communication and mobile Internet services from a phone, tablet, USB modem.
- 1. Pay for services with a bank card, activate the “Promised Payment” or use the “Zero Opportunities”.
  - 0. Communication with the operator.
  - 1. Top up your MTS account from a bank card.
    - 1. Top up the account of the phone from which you made the call.
      - Enter the sixteen-digit card number from the account from which funds will be debited.
    - 2. To the number of another MTS subscriber.
      - Enter the number of the subscriber whose account will be topped up in ten-digit format.
  - 2. "Promised payment."
    - 1. Connect to the service.
  - 3. Find out about the latest received payments.
    - 1. Listen to information about the "Easy Payment" service.
      - 1. Find out how to make payments and transfers.
      - 2. Find out the features and limitations of the service.
    - 2. Receive an SMS with a description of the "Easy Payment" service.
    - 3. Receive an SMS with the restrictions of the "Easy Payment" service.
  - 4. “In full confidence” service (Stay in touch with a negative balance).
    - 1. Connect to the service.
      - 1. To confirm.
      - 2. To refuse.
    - 2. Brief description in the form of SMS.
  - 5. Pay not only for mobile communication services from MTS, but also for home Internet, housing and communal services and much more using the "Easy Payment" service.
  - 6. More information about the “My MTS” mobile application.
- 2. Protect yourself and your loved ones from unwanted charges, calls and SMS.
  - 1. Monitor your balance and all connected services in the My MTS mobile application.
    - 1. Receive an SMS with a link to download the application.
  - 2. Find out why funds are being written off from your account.
  - 3. Cancel paid subscriptions.
  - 4. Block unwanted SMS messages from short numbers.
    - 1. Details about the service in the form of SMS.
  - 5. Protect yourself from unwanted calls and SMS.
    - 1. Connect to the service.
      - 1. Confirmation.
      - 2. Refusal.
    - 2. Details about the service in the form of SMS.
  - 6. Block or restore the SIM card.
    - 0. Connection with a specialist.
    - 1. Urgently block the SIM card you are using or another one that has been lost or broken.
      - 1. Block the SIM card you are using.
        1. Adding a voluntary block.
        1. Confirmation of the operation.
        2. Cancel the operation.
        
        2. Removing voluntary blocking.
        1. Confirmation of the operation.
        2. Cancel the operation.
      - 0. Contact a specialist to block a SIM card that has been lost or broken.
    - 2. Information on how to restore a SIM card or arrange delivery.
  - 0. Contact the operator.
- 3. Find out about favorable rates and service management.
  - 1. Choose a convenient tariff.
    - 2. Tariff "Smart".
      - 1. Go to the tariff.
        1. Confirmation.
        2. Refusal.
      - 2. Brief description in the form of SMS.
    - 3. Tariff "Smart+".
      - 1. Go to the tariff.
        1. Confirmation.
        2. Refusal.
      - 2. Brief description in the form of SMS.
    - 4. Tariff "Smart Top".
      - 1. Go to the tariff.
        1. Confirmation.
        2. Refusal.
      - 2. Brief description in the form of SMS.
    - 5. Tariff "Smart Mini".
      - 1. Go to the tariff.
        1. Confirmation.
        2. Refusal.
      - 2. Brief description in the form of SMS.
    - 6. Tariff "Super MTS".
      - 1. Go to the tariff.
        1. Confirmation.
        2. Refusal.
      - 2. Brief description in the form of SMS.
  - 2. Tariff for a tablet or modem.
    - 1. Special tariff for tablet.
      - 1. Go to the tariff.
        1. Confirmation.
        2. Refusal.
      - 2. Brief description in the form of SMS.
    - 2. Tariff for the modem.
      - 1. Go to the tariff.
        1. Confirmation.
        2. Refusal.
      - 2. Brief description in the form of SMS.
    - 3. One Internet package on all devices.
  - 3. Internet without changing the tariff.
    - 1. Select the required amount of Internet with the options “Mini”, “Maxi”, “Vip”.
      - 1. Option "Mini".
        1. Connect the option.
        1. Confirmation.
        2. Refusal.
        
        2. Brief description in the form of SMS.
      - 2. Option "Maxi".
        1. Connect the option.
        1. Confirmation.
        2. Refusal.
        
        2. Brief description in the form of SMS.
      - 3. Option "Vip".
        1. Connect the option.
        1. Confirmation.
        2. Refusal.
        
        2. Brief description in the form of SMS.
    - 2. Option "Bit 2".
      - 1. Connect the option.
        1. Confirmation.
        2. Refusal.
      - 2. Brief description in the form of SMS.
    - 3. Option "Super Bit".
      - 1. Connect the option.
        1. Confirmation.
        2. Refusal.
      - 2. Brief description in the form of SMS.
    - 4. Share the Internet with friends and family.
      - 1. Brief description in the form of SMS.
  - 4. Savings when traveling.
    - 1. When traveling around Russia.
      - 1. Connect the option.
        1. Confirmation.
        2. Refusal.
      - 2. Brief description in the form of SMS.
    - 2. In other countries.
      - 1. Option "Zero without borders".
        1. Connect the option.
        1. Confirmation.
        2. Refusal.
        
        2. Brief description in the form of SMS.
      - 2. Option "Bit abroad".
        1. Connect the option.
        1. Confirmation.
        2. Refusal.
        
        2. Brief description in the form of SMS.
  - 5. Bonuses for you and promotions for MTS salons.
    - 1. Bonuses for using MTS services.
      - 1. About MTS Bonus.
      - 2. Registration in the program.
        1. Get a link to the registration page.
      - 3. About how to accumulate points.
      - 4. What can you spend bonus points on?
      - 0. Connection with a specialist.
  - 6. Manage tariffs and services independently.
  - 0. Contact a specialist.
- 4. If you cannot access the Internet.
  - 0. Contact with a specialist.
  - 1. Internet speed is too low.
    - 1. Receive a link via SMS to the My MTS application.
    - 2. Description of the "Turbo button" option.
  - 2. Need settings.
    - 1. Receive a message with manual settings for iPhone.
    - 2. Receive a message with manual settings for your phone on the Android operating system.
    - 3. Receive a message with manual settings for your phone on the Windows Phone operating system.
    - 4. Receive a message with manual settings for one of the first Nokia smartphones.
    - 5. Receive a message with manual settings for the phone on the Bada platform.
    - 6. Receive a message with manual settings for a regular push-button telephone.
3. Bank cards "MTS Money".
- 1. Obtaining a PIN code, requesting a balance and other operations.
  - - 1. Obtaining or changing the card PIN code.
      - Enter the last four digits of your card number.
    - 2. Receive a control code.
  - 2. Information about the balance, payments and other transactions on your MTS Money card.
    - 1. Balance of funds on your card.
    - 4. Card blocking.
      - Enter the card number, when finished, press "#".
      - 2. Connect with a bank specialist.
    - 5. Changing telephone access to the card.
      - Enter the card number, when finished, press "#".
    - 6. To undergo identification for the purpose of processing a service application by the bank.
      - Enter the series and number of your passport, when finished, press “#”.
    - 7. Obtaining information about the balance of funds on a prepaid gift card.
- 2. Remote Internet, SMS services, "Autopayment" service.
  - 1. Internet banking.
  - 2. SMS Bank.
  - 3. "Autopayment" service.
- 3. Account replenishment, payment for services.
  - 1. How to deposit money into your account.
  - 2. How to pay for services using a card.
- 4. Managing additional options and changing the phone number for MTS Smart Money.
  - 1. Find out about the "Mobile" option.
  - 2. Find out about the "Shopping" option.
  - 3. Find out about the "Cumulative Plus" option.
  - 4. Find out about the "Travel" option.
  - 5. Connect or disable the option, or change the phone number under the MTS Smart Money program.
    - 1. Connect additional options “Mobile”, “Shopping”, “Cumulative Plus” or “Travel”.
      - 1. Enable the "Cumulative Plus" option.
      - 2. Enable the "Mobile" option.
        Enter the series and number of the passport, when finished, press “#”.
      - 3. Enable the "Shopping" option.
        Enter the series and number of the passport, when finished, press “#”.
      - 4. Enable the "Travel" option.
        Enter the series and number of the passport, when finished, press “#”.
    - 2. Change of number.
      - 1. Changing the number for calculating rewards on the MTS Smart Money card.
        Enter the series and number of the passport without spaces, when finished, press “#”.
      - 2. Changing the number for calculating rewards under the "Accumulative Plus" option only for MTS subscribers.
        Enter the series and number of the passport, when finished, press “#”.
      - 3. Changing the number for calculating rewards using the "Mobile" option.
        Enter the series and number of the passport, when finished, press “#”.
    - 3. Disable options.
      - 1. Disable the "Cumulative Plus" option.
        Enter the series and number of the passport, when finished, press “#”.
      - 2. Disable the "Mobile" option.
        Enter the series and number of the passport, when finished, press “#”.
      - 3. Disable the "Shopping" option.
        Enter the series and number of the passport, when finished, press “#”.
      - 4. Disable the "Travel" option.
        Enter the series and number of the passport, when finished, press “#”.
- 5. Card blocking.
  - 1. Self-blocking of the card.
    - Enter the card number, when finished, press "#".
  - 2. Contact a specialist.
- 6. Information on the MTS Smart Money card.
- 0. Consultation with a specialist.

Call the MTS Help Desk and get an answer to your questions! Customer support is available through several toll-free and 24-hour numbers. But before you start calling, we recommend using online self-service in the system from the operator’s official website. So, MTS has several support numbers, each intended for a specific purpose:

The main ones among them are the short number 0890 , and universal 8 800 250 0890 . There are also separate numbers for calling MTS support if you are in another country (roaming), a separate helpline for corporate clients, and other highly specialized numbers. You will learn about all of them below in the article.

What questions can be resolved in the MTS help desk?

By calling the MTS contact center, you, with the help of a support specialist, can receive both advice and certain services.

MTS call center services (only for individuals):

block your phone for a certain time
change without changing number
issuance of PIN code and PACK code
changing your phone number
connecting or disabling certain Mobile TeleSystem services
technical support for other MTS services - Internet, television and others.

MTS help desk specialists will give you advice on the following issues:

details of tariff plans, including yours
ways to pay for services
get a detailed summary of your conversations
disconnecting or connecting numbers
about debiting funds (money) from your MTS account
about splitting or merging your personal accounts

MTS help desk from mobile for free

It is best to call the MTS help desk from a mobile phone to the short number 0890 . This helpline is available 24/7 and is toll-free for MTS subscribers. The algorithm for contacting technical support is simple - dial the number, make a call, then listen to the tone menu of the answering machine, press button 2, and then button 0 (zero). After this, wait to be connected to a consultant.

MTS: support phone number for calls from a landline number and numbers of other telecom operators

If you are unable to call MTS help from your phone (perhaps something happened to it), then for this there is a universal all-Russian MTS support number - 8-800-250-0890 .Its main feature is that you can call this support number from any phone in Russia, and it’s absolutely free!

This is useful: Fast

Toll-free MTS support numbers

Many users are concerned about the cost of a call to the MTS helpline. We dare to reassure you that calls to the Mobile TeleSystems support service are usually free. Why "usually"? Because there are still certain cases when a fee may be charged. This is, for example, calls to a support phone from another country NOT from an MTS SIM card. But when calling in Russia (as well as Belarus and Kazakhstan) to numbers 0890 and universal 8-800-250-0890, you will be served free of charge.

This is useful: Correct

MTS Russia reference number abroad

If you are in another country (except Kazakhstan and Belarus), and you need to contact the MTS help desk (and for free), then there is no better option than calling the MTS support service at +7 495 76 601 66. The algorithm for dialing a consultant is the same as on other phones - press 2 in the answering machine, and then zero.

Also note: calls will be free only if you call while roaming with an MTS SIM card. Otherwise, payment will be made according to the terms of your tariff plan

What to do if MTS support service does not respond

If this is not your first time calling the MTS helpline, then you probably know that you can’t always get through, plus sometimes the waiting time for a connection with technical support takes too long. What to do in this case? Of course, first of all, you need to try calling Help several more times - at a different time. Read about it directly. Maybe then the line won't be so busy. You can also use alternative ways to contact support.

Alternative methods of communication with MTS support

Feedback on the official MTS website.. Go to address https://anketa.ssl.mts.ru/ind/feedback_mob/, and then follow the menu and write appeals to the company

MTS personal account. Log in to the online service system and resolve your issues without contacting! This is both convenient and fast - after all, you can log into your Personal Account at any time of the day.

MTS email. You can also write a request to MTS by email:

[email protected]

Go to the service center branch. One of the most reliable ways to get the support you need is to contact the MTS branch directly in your city. If you don’t know exactly where it is, send an SMS with the text “MTS” (without brackets) to 6677.

FAQ - private customer questions about MTS support service

What is the MTS Help Desk number for calls from a mobile phone?

MTS reference number No. 1 - 0890

MTS reference number No. 2 - 8-800-250-0890

How to call MTS Help Desk for free

The toll-free MTS support number is 0890, 8-800-250-0890. Also know that all numbers that start with 8800 are toll-free.

How to call MTS support service abroad for free

Abroad, you can call the MTS help desk from +7 495 76 601 66 . However, free calls will only be available if you call from an MTS SIM card.

How to call the MTS helpline from a landline number

MTS helpline from a landline number is available via a single toll-free number 8-800-250-0890

How to call MTS support from a number of another Russian operator(Beeline, Megafon or other)

If you try to call the MTS operator, you will very soon discover that the company has done everything possible to avoid “live” communication with its subscribers. Apparently, they believe that MTS clients can solve all problems with the help of an autoinformer or on the official website mts.ru.

How to call a “live” operator from a mobile MTS?

All subscribers of the MTS operator are well aware of the free short number 0890 . Everyone is also well aware of how difficult it is to reach a live person on the phone: the waiting time on the line can be 30-40 minutes or even more.

But few people know that the operator has two more free short numbers for connecting to the customer support center. This 08460 And 0605 .

You may have already come across the number 08460 when you pressed the help button in the mobile application. And you probably had doubts: “is this a paid number?” We hasten to dispel them: call the MTS operator using a short number 08460 it's completely free.

Number 0605 The operator does not advertise at all. Moreover, the official website says that it only works for VIP clients. But in fact, absolutely all subscribers can call the support service on this phone number for free.

Regardless of which of the listed numbers you call the operator, you will first have to listen to the autoinformer. The good news is that the voice menu is the same on all three customer service phones. Therefore, to connect to a “live” operator you need to follow one algorithm:

Call one of the short numbers.
Listen to the company's news and offers and wait for the voice menu to start. You don’t have to wait for the autoinformer to announce the entire menu, but immediately press the key 2 , then 0 .
Now you will be asked to rate the quality of service. You can agree or refuse by pressing the appropriate keys - 0 or 1 which one doesn't matter.
After these steps, the autoinformer will inform you that an operator will answer you soon and all conversations will be recorded. All you have to do is wait for the connection.

How to call the MTS hotline from other phones

It has been noticed that if you call the operator at “8-800...” from any other phone, be it Megafon, Beeline or a landline number, the connection to a “live” specialist is much faster. But if you try to call this phone from an MTS mobile phone, you will hear that this number is not in service. So this option for communicating with support is only suitable if you have a SIM card from another operator.

Instructions:

Call toll free number 8-800-250-0890 from any mobile operator ( not MTS) or from a landline phone.
Wait for the voice menu to start and press the key 1 , then 0 .
Agree or refuse to evaluate the operator’s work by pressing the appropriate key.
Wait to connect with a specialist. Typically the wait on line is 10-20 minutes.

Please note:
You can only reach the operator at 0890, 08460 and 0605 using an MTS SIM card. For calls from phones of all other providers, the number is 8-800-250-0890.

MTS operator number for corporate clients

If you are the owner of an MTS corporate number, then to contact the support service, call the single federal number 8-800-250-0990 .

How to contact the MTS operator in roaming?

In national roaming, that is, when traveling around Russia, you can call the customer assistance service using the same numbers as in your home region - 0890 or 8-800-250-0890 . See above for how to reach a live specialist using these numbers.

For subscribers located abroad (in international roaming) there is a hotline number +7-495-766-0166 . If you call from an MTS SIM card, the call is free. Please note that this number must be dialed in international format - via +7 .

How to call an MTS operator from Crimea?

Since Crimea is a subject of the Russian Federation, the same numbers are valid on its territory as throughout Russia. It doesn’t matter whether you purchased a SIM card on the peninsula or came here from another city in the Russian Federation. To contact a call center specialist, dial 0890 or 8-800-250-0890 . The call will be free.

If you find yourself in Crimea with a Ukrainian MTS SIM card, then you are in international roaming. To call your operator - MTS of Ukraine, you need to call +38-050-508-1111 or to a short number 111 . Calls to both numbers are paid.