The inscription iPhone is disabled. “iPhone is disabled, connect to iTunes” - how to unlock it. Possibility of resetting attempts

Reasons why your iPhone or iPod suddenly turns off.

If a message appears on your iPhone's screen saying it's disabled, you may not know what's going on. Worse, the message may also say you won't be able to use your iPhone for another 23 million minutes. Fortunately, things are not as bad as they seem. If your iPhone (or iPod) is disabled, read this article and find out how to fix it.

Any iOS device - iPhone, iPad, iPod touch- can be disabled, but you may see several different messages.

Sometimes you receive or a simple message "This iPhone is disabled" or in addition to it it says that you need to repeat after 1 or 5 minutes. Sometimes the message says that the iPhone or iPod is disabled and you need to try again in 23 million minutes. Of course, you can't wait that long - 23 million minutes is almost 44 years. Chances are you'll need your phone much sooner.

But no matter what message you receive, the reason is the same. An iPod or iPhone shuts down when someone enters the wrong passcode too many times.

Password is a security setting you can enable in iOS so that a person must enter a password to use the device. If the wrong password is entered 6 times in a row, the device will lock itself and you will not be able to enter the password again. If you enter the wrong password more than 6 times, you will receive a message indicating that you have 23 million minutes to wait.

But in reality, you won't have to wait that long. This message simply forces you to pause between password entries.

Fixing a disabled iPhone or iPod

Fixing a disabled iPhone, iPod or iPad is relatively easy. In fact, you will have to follow the same steps as if you were .

1. First you need to try to restore your device. To do this, connect your iOS device to the computer it's syncing with. In the iTunes app, click Restore. Follow the on-screen instructions and you should be able to use your device again in a few minutes. But keep in mind that by performing a restore you are replacing the data stored on your phone with an older backup, and you will lose any data received after the backup date.
2. If this method doesn't work, or you've never synced your device with iTunes, you need to try Recovery Mode. In this case, you too may lose all data since the date of the last backup.
3. One of these two methods will usually work, but if not, try DFU mode, a more advanced version of recovery mode.
4. Another good method is to use iCloud and Find My iPhone to remove all data and settings from your phone. Sign in to iCloud or download the Find My iPhone app (opens in iTunes) on your second iOS device. Then login to the application using yours iCloud username and password (not the owner name of the device you're using). Use the Find My iPhone feature, and then perform the Remote Wipe action. This will delete all data on your device, therefore, only use this method if you have a backup of your data and will also reset all settings, allowing you to access your phone again. If you backed up your data to iCloud or iTunes, you can then restore it and use your device with peace of mind.

What to do after fixing iPhone shutdown?

Once your iPod, iPhone or iPad starts working again you should think about two things: setting a new password that is easier for you to remember so you don't end up in this situation again and/or monitoring your device to make sure someone the other is not trying to get your information.

If you enter the wrong password several times, the smartphone will be locked and a notification will appear on the screen: iPhone is disabled, connect to iTunes. How to fix the problem depends on whether you can remember the code or find the location where it was saved.

Solution methods

No. 1: remembered/found the password

Connect your phone using a cable to the computer on which iTunes is installed. A window will appear on the PC screen in which you need to select “Synchronize”. Let the process begin, but after 10-15 seconds we will interrupt it by clicking on the cross next to the status bar. This will reset the password attempt counter. You will have from 6 to 10 attempts to enter the code correctly.

No. 2: the password is lost forever

In this case, there are two possible solutions to the problem:

1. A backup was created in advance via iTunes. In this case, you need to restore from such a backup. The data that was downloaded to the device after the backup was created will be lost. Connect your phone to your PC via cable. In iTunes, follow the path “File” => “Devices” => “Restore from Backup”. In the window, select a previously created backup and confirm the restoration.
2. There are no backups. All information on the device will be deleted. Turn off the phone completely - press the power button for 5 seconds. Connect the phone via a cable to the computer so that the Home button is pressed at the time of connection. The iTunes and cable icon should appear on your phone screen. A message “There are problems with...” will appear on the PC screen in the iTunes window - select “Restore” at the bottom. Confirm next steps. The program will download and install the latest software version for your device. It is recommended to do this on computers with a licensed OS, or make sure that the “pirate” is not cut down and has all the required system files. Thanks to this, there will be no unexpected failures during the firmware update and you will overcome the iPhone is disabled error, connect to iTunes.

One of the undoubted advantages of Apple devices is that the set password will prevent unwanted persons from accessing your personal information, even if the device is lost or stolen. However, if you suddenly forgot the password for the device, such protection can play a cruel joke on you, which means that the device can only be unlocked using iTunes.

If you forgot the password for your iPod, iPad or iPod that does not have or does not use Touch ID, after several incorrect entry attempts the device will be locked for a certain period of time, and with each new unsuccessful attempt this time will increase.

In the end, things can get to the point where the device is completely blocked, displaying an error message to the user: “iPad is disabled. Connect to iTunes." How to unlock in this case? One thing is clear - you can’t do it without the help of iTunes.

Method 1: Reset the password attempt counter

Please note that you can unlock your device only on a computer with iTunes installed on which trust was previously established between the device and iTunes, i.e. Previously, you had to manage your Apple device on this computer.

1. Connect your device to your computer using a USB cable, and then launch iTunes. When the program detects your gadget, click on the icon with the image of your device in the upper area of ​​the window.

2. You will be taken to the management window for your Apple device. Click on the “Synchronize” button and wait for the process to complete. As a rule, this step is enough to reset the counter, but if the device is still blocked, move on.

In the lower area of ​​the window, click the button "Synchronize" .

3. As soon as iTunes starts syncing with your device, you will need to cancel it by clicking the cross icon in the top area of ​​the program.

After completing these steps, the counter for incorrect password entries will be reset, which means you have several more attempts to enter the password to unlock the device.

Method 2: Restore from Backup

This method is applicable only if a copy of iTunes was created on your computer through the iTunes program, not protected by a password (in this case, the “Find My iPhone” function must be disabled on the iPhone itself).

To restore from an existing backup on your computer, open the device management menu on the tab "Review" .

In the block "Backups" check the box next to “This PC” and then click the button "Restore from copy" .

Unfortunately, you won't be able to reset your password any other way, because... Apple devices have a high level of protection against theft and hacking. If you have your own recommendations on how to unlock an iPhone via iTunes, share them in the comments.

If your iPhone says, “iPhone is disabled, try again in a few minutes,” or worse, “iPhone is disabled. Connect to iTunes.", help is nearby. Here you will learn how to fix these error messages and get your phone working again.

If you enter the wrong password many times, your iPhone will get locked, but this is not a terrible problem. In this article, we will tell you how to unlock your iPhone using iTunes (or iCloud). For more general recommendations, see the article “How to recover a forgotten access code.”

Turn off iPhone error messages

Here's a relatively common but alarming notification that you may have seen on your iPhone.

“iPhone is locked. Repeat in a minute"

It's not too bad. However, it could be worse:

“iPhone is locked. Repeat after 60 minutes."

Frightening. But there is a message that is worse than the previous ones:

“iPhone is locked. Connect to iTunes"

These error messages range from slightly inconvenient to completely incapacitating, but you definitely shouldn't ignore them. If you see the third message, things are looking bad: you'll be able to unlock it if you connect to iTunes, but your phone's data will be destroyed as part of the recovery process, so we hope you've made a backup.

What does this error message mean?

These messages almost always mean that you entered the wrong password many times (or someone else - maybe you let a child play with your smartphone?) and the iPhone has locked itself to protect itself from a possible hacker attack.

iPhone has powerful built-in security measures, and one of them is designed to prevent brute force attempts to bypass your password.

If a thief of your phone can simply guess the password—and especially if he can hook it up to a piece of software that can guess it much faster than a human—then eventually the phone will be hacked. Therefore, if you are using a four-digit code, then remember, there are only 10,000 combinations that a person can crack in 4 hours and 6 minutes, and a computer can crack in 6 minutes and 34 seconds.

To stop this approach, iOS intentionally makes it difficult to enter large numbers of incorrect passwords. Enter it incorrectly several times (up to five times) and you can carry on as usual, getting it six or seven times wrong will slow you down a bit, but the more you get it wrong, the harder it will become. Once you get to 10 times, that's it - no more trying.

How error messages (and time delays) respond to the number of incorrect attempts:

• 6 incorrect attempts: iPhone is locked. Try again in a minute.
• 7 incorrect attempts: iPhone is locked. Try again after 5 minutes.
• 8 incorrect attempts: iPhone is locked. Try again after 15 minutes.
• 9 incorrect attempts: iPhone is locked. Try again after 60 minutes.
• 10 incorrect attempts: iPhone is locked. Connect to iTunes.

In other words, the way to avoid these messages in the future is to be more careful when entering your passcode, use Touch ID if your phone supports it, or not use a passcode at all (though for security reasons, we don't recommend the latter option) .

Please note that the time delays noted above are automatically enabled on your iPhone and cannot be disabled.

However, there is a related and more drastic security measure that is optional: one that will completely destroy the device if someone enters the passcode incorrectly 10 times in a row. This can be useful if your iPhone contains data that should never fall into the wrong hands.

Go to Settings, then tap ID & Password (then enter your password), and if you scroll down, you'll see a switch next to Erase Data.

Wait

For all 9 wrong guesses, all you have to do is wait. (You'll notice that "try again in X minutes" counts down the time so you can see how much is left). You can't do anything while you're waiting, but if you want to, make emergency calls - tap at the bottom that says "Emergency Call."

After the waiting period, your iPhone screen will change to the normal background and you can try again. But it is very important that you enter your password when you get the chance. If you make a mistake again, you will move on to the next waiting period.

Once you reach the 60 minute wait, you have your last life. Make the mistake again and you'll be locked out until you connect your iPhone to iTunes and the data on the device is restored.

If you get close to 10 times, be careful. Maybe you wrote down the correct password somewhere, or is there anyone else who knows it?

It might be worth writing down every guess you have from now on (and any you've entered previously), but that's just to help your memory focus - quite cleverly, iOS counts multiple entries of the same incorrect passcode as only wrong guesses, so you don't have to worry about wasting any guesses by repeating yourself.

If you reach the 10th wrong guess, you need to move on to the next section of this tutorial.

Restore your iPhone by connecting to iTunes

You have reached the limit of wrong code guesses and we are very sorry that you have to wipe your iPhone data. You should be able to restore your data from your most recent backup, if that's any consolation. You made a backup, didn't you?

You can restore via iTunes or via iCloud. First we'll deal with iTunes - it's easier.

Connect your iPhone to the Mac or PC that your phone usually syncs with, and launch iTunes if it doesn't do so automatically.

(For various reasons, this may not be possible. Syncing with a Mac or PC is much more difficult than before, and you may not have the machine synced with your iPhone. In this case, you will need to use recovery mode or restore via iCloud. iTunes may also prompt you password when connecting, which in this case is bad news. Try the recovery mode, which we will explain below.)

Wait until iTunes is able to sync your device, then click "Recover iPhone Data" and follow the onscreen instructions. Once iTunes finishes wiping your iPhone, you'll be taken to the Setup screen—just as if you were setting up a new device. At this point, you can select the "Restore from iTunes Backup" option and select the correct backup.

For more information on deleting iPhone data, see "How to reset or erase your iPhone or iPad."

Use recovery mode

Recovery mode is a more drastic method of cleaning your device, and may be worth a try if the above strategy doesn't work. Here's how to put your iPhone into recovery mode:

1. Connect the USB cable to your computer, but do not connect it to your iPhone.
2. Launch iTunes.
3. Press and hold the Home button and the Power/Power button for 10 seconds until your iPhone turns off.
4. Hold the Home button but release the Power/Power button.

Connect the USB Dock/Lightning connector to connect your iPhone to your Mac (keep holding the Home button).

iTunes should provide a message stating that "iPhone was detected in recovery mode."

Connecting to iTunes does not fix the problem

Setting up a disabled iPhone is not always a simple process as described above. Some iPhone owners believe that connecting a disabled iPhone to iTunes does not perform any functions.

If you've tried both iTunes wipe and recovery mode, you can try wiping using iCloud, which we'll cover in the next section.

Restore your iPhone using iCloud

An alternative way to erase a disabled iPhone and start it again is to use iCloud - this is possible, however, if you have set up Find My iPhone and if the disabled iPhone has access to data.

On your Mac (or iPhone, iPad), go to icloud.com and click Find iPhone. You will have to enter your Apple account password.

After waiting, a map will appear that will show you the location of your device. Click All Devices at the top. Then select the iPhone you want to erase and click Erase iPhone. you can do it using the app. read our post.

Reading time: 36 min

– this is a typical error when multiple incorrectly entered passwords. This is how the smartphone is protected from outside interference; the protection mechanism is very simple and quite reliable. After 6 attempts, a minute block appears, this continues until 9 attempts. Then the limit is imposed for 1 hour. 10 times you can come across just the error that the iPhone is disabled.

iPhone is disabled, connect to iTunes: how to unlock?

The iPhone is disabled, connect to iTunes, what should you do in this case, because further manipulations are not entirely obvious. It is possible to reset the counter for the entered number of passwords, so you can try entering the code again. The action is reusable and can be performed an unlimited number of times, but you will still have to enter the password.

So, in order to reset the counter, you should have a computer, very preferably one on which preliminary synchronization with the device was carried out. In some cases, especially when the smartphone has not previously been synced with the iPhone, the computer may not see the smartphone at all, or iTunes may not detect it.

To reset the attempt counter:

1. Connect your iPhone to your computer using a USB cable;
2. Launch iTunes on PC;
3. In the window displaying the device, right-click and select the “Synchronize” option;

1. Now you need to interrupt the operation using the cross in the upper right corner. Sometimes the corresponding button is missing, then you should click on the arrow.

You can enter the password into your smartphone again, the algorithm is the same. In the future, you will have to perform the procedure again until the password is selected.

Reset settings

Resetting the settings is a more radical solution to the problem, since along with the password you will have to delete all data from the smartphone. Apple took care of privacy protection, so you can’t just bypass the password. Despite the current problem, the situation is encouraging, since it will not be possible to steal data if the phone is stolen.

You should first backup your media, photos and videos using special utilities. So for this task you should use one of the options: iTools, iTunes or iCloud. The last option is available only to iPhone owners who have previously configured synchronization with the cloud and have access to a Wi-Fi network.

To create a backup using iTunes you need:

1. Go to the application with the connected device;

1. Open the "Browse" tab;
2. In the “Backups” section, select the path to store the backup;
3. Click on “Create a copy now”.

After receiving a backup that will allow you to return the data, you can restore your smartphone to its factory state.

To rollback you need:

1. In iTunes on your computer, open the “Browse” tab;
2. Now, to the right of the device information, click on the “Restore iPhone...” button.

Also, to perform the described actions, you must disable the Find My iPhone function. This is done to ensure that a stolen phone cannot be unlocked until its identity is verified.

After restoring the iPhone, you need to return the data from the copy; the procedure is identical to recording the image, but you need to click the “Restore from copy” button.

Remote data wipe

You can use the remote method to delete information on smartphones that you can't access or want to turn off Find my iPhone. iCloud has this functionality, and we use it.

To delete, you need to know the ID and password for your account, so:

1. Go to https://www.icloud.com;
2. Enter your personal ID;
3. At the top there is the item “All devices”, where you should select the appropriate device;

1. On the right is the “Erase iPhone” option.

Emergency data deletion is needed when you lose your iPhone or is used as an alternative option for resetting the settings.

In the past, it was possible to use a vulnerability in the operating system to log into a smartphone, but it was only present up to and including iOS 7. Today only legal methods work.

If the instructions did not help you restore access to your smartphone, then you can use the last method, it works 100%, but you will have to call technical support. The only condition is the need to confirm ownership of the iPhone, so you must have an ID, password and receipt for the device; in addition, they may require proof of identity. You should call the regional technical support office, they will provide some working option and spend a sufficient amount of time until the problem is resolved.

These are the main 3 ways to bring your iPhone back to life if you have an iPhone disabled error, connect to iTunes. Usually the first methods are sufficient and the user will either remember the password after resetting the number of attempts, or return the gadget to its original state and enter the standard password.