The search for tricolor TV channels does not work. What to do if the signal is lost on all Tricolor TV channels? Reasons why basic channels are not shown

There are several most common reasons when Tricolor TV does not work. The most common causes and solutions to emerging difficulties are discussed below.

"No signal"

In order to effectively solve such difficulties, it is necessary to initially correctly qualify this phenomenon. Today there are several options for no signal. In the first case, a blue or black screen is observed on the TV, with characteristic noise present. This situation indicates that the receiver is not connected to the TV. In this case, the receiving equipment may actually be connected using cables and cords, but the TV does not detect it.

This problem often occurs when connecting using high frequency wires, audio-video connections, Scart-Scart, HDMI and others. In the second case, a “No Signal” notification appears on the screen. In this situation, you must use the receiver's remote control device. Use it to enter the menu by pressing the corresponding button. Displaying a list on the screen will indicate the exchange of information between the TV and the receiver.

If you cannot enter the menu, this indicates that the receiver is missing or incorrectly connected, and the “No signal” message is displayed by the TV itself. If the receiving equipment is not connected to the TV, you must perform the following sequence of actions:

Check that the cable connection is correct.
Find out if the receiver is turned on. To do this, you need to evaluate the information on its screen. If the receiver display shows the time, it means it is turned off. Now you should turn it on by pressing the red power key on the remote control device.
If the receiver is connected to the TV via a high-frequency cable, you must use “Auto search”. As a result, the TV must detect the channel on which the receiver is relaying.
In a situation where the connection is made using an audio-video cable, Scart-Scart or “tulips”, the solution to the problem is even simpler. You should switch the TV to AV input using the remote control. If your TV has more than one of these jacks, you may have to press the AV key several times.

If the receiver is correctly connected to the TV, the menu of the receiving device appears on the screen, but the message “No signal” is also present, this indicates that the satellite dish is not receiving a signal.

Only “Info Channel” is broadcast on the rest “DRE Coded Channel”

There are four possible reasons for this problem to occur: the receiving device is not registered, the subscriber data is not confirmed, the receiver is frozen, the receiver has been turned off for a long time.

New models of receivers are equipped with special software components that do not allow receiving a Tricolor satellite television signal without first registering the receiving equipment. To register the receiver, you must contact a representative of the organization from which the receiver was purchased or leased.

It is important to remember that the activation code for the receiving device is received from the satellite within four days. Given this fact, it is advisable to register the receiver the day before the physical installation. In the event that the receiver is registered, but does not manage to set up the antenna for the satellite and receive the activation code at the specified time, you can use any configured antenna of friends or neighbors. You just need to connect your own receiver, select one of the channels in the standard package and wait until the broadcast starts on the TV screen.

Today, in addition to registering the receiver, it is also necessary to confirm the relevance of the data specified when concluding the contract. This procedure can be carried out using the website www.tricolor.tv, writing a letter to the office of the digital television operator or in the subscriber’s “Personal Account”.

In cases where the reason for the lack of signal is the receiver freezing, it is necessary to disconnect the receiver from the electrical power supply, wait about five minutes and then reconnect the receiving equipment to the power supply. In some cases, after connecting the receiver to the network, you will have to wait ten minutes before it starts functioning correctly again.

If the receiver has been turned off for a long time, you must leave it on on a coded channel for 20-30 minutes. In addition to the reasons described above, there are several more reasons why Tricolor does not work.

The receiver is registered, but the signal is not received

The receiver's receipt of a signal from the satellite is not directly dependent on the registration of the equipment. It is important to configure the antenna correctly. The main indicator of correct installation and configuration is the presence of the digital television operator’s information channel on the screen. It displays Tricolor TV advertising blocks. Until the receiver is adjusted to broadcast the operator's information channel, it should not be registered

The receiver activation code was not received within the prescribed four days

There is another reason why Tricolor does not work. If a subscriber bought a Tricolor TV package from a dealer, registered the receiver, activated the start card and confirmed the data, but did not install the antenna within 96 hours, then the activation code will not be received. In this case, the operator’s information channel should be broadcast, but over-the-air channels will be absent. In this case, you must contact the operator’s technical support by writing a letter to the following email address: [email protected].

When I turn it on, I don’t find all-Russian channels in the “Unified” package. After tuning, the channels appear during the night, but then during the day, if you switch to others, for example, the entertainment All-Russian channels disappear again, what the hell? This appeared not long ago, but I have been using TRICOLOR for more than 10 years. Why should you leave the receiver on every night? Receiver JD 37025502690620

All channels are unavailable except information ones. I received a letter saying that I must pay on time, although my payment deadline is September 2018. It is impossible to reach help by phone. ID 32002412622355.

It doesn’t show anything except the info channel. It says no access to view, disconnect the receiver from the power supply, etc. error 0. For the second day now nothing is showing. what is the reason??? payment only in December.

It’s the same story, except for the info channel it hasn’t shown anything since 10/08/18, it says “no access to viewing, disconnect the receiver from the power supply, etc.” error 0". Today is 10/09/18, technical support still doesn’t answer anything. They respond very slowly on WhatsApp, after asking about the number and putting on the receiver they completely fell silent... Alley... write to people WHAT IS THE PROBLEM?

The reception was turned off several times in 5 days, but you never know what happens... At the dacha I didn’t turn it off during a thunderstorm, as a result the Phillips TV and receiver had to be replaced. What kind of method?. This has never happened before, and now two TVs do not work for 5 years?!!! I assume the warranty period has been exceeded!??? Only idiots mess with Tricolor

Tricolor TV has one package of HD channels for all “Unified” subscribers, the cost of which is 1200 rubles. per month. But at the same time, any digital television operator is required by the Federal Law to broadcast free channels available for everyone to watch. Why then might users get the “no signal” message on free programs? How to diagnose and fix the error.

The “basic” package of channels is automatically connected to customers free of charge. The following list of TV programs is indicated on the Tricolor TV website:

All-Russian:

Russia1;
Match;
Fifth;
Russia 24 and Culture;
Carousel;
ORT and TVc;
RetTV;
Saved;
STS and Domashny;
TV3 and Zvezda;
TNT and Friday;
First and Mir, as well as MuzTV.
And also 4 promos.

However, there is information that from 2017 the list of free broadcasting will be significantly reduced to only 8 TV programs. In the “Basic” package: three information, an Orthodox channel, two promos and TV-TV, TV2-TV.

Let's look at why a malfunction may occur and how to fix it. First of all, it is worth checking the functionality of the equipment itself.

How to check the correct operation of equipment

If the “Basic” package stops working for you, the error may be due to incorrect operation of the equipment. To diagnose and solve the problem, do the following:

Check the functionality of the equipment from the very beginning. The very first option is to restart the power supply, that is, unplug it from the outlet for 10 - 15 seconds, then start it again.
If the first method did not give any positive changes, we proceed to checking the Promotional channels, which should function even with the Smart Card removed. Even if it writes: “no signal,” reset the equipment settings.

How to reset your receiver

It is recommended to reset the equipment settings to factory settings in almost all malfunctions related to the broadcast of HD Tricolor TV channels. To carry out this operation you must:

Go to the menu;
Enter your PIN code.
Go to the factory settings item.
And confirm your decision (twice).
Then, enter the desired region again and click on auto-search for channels.
Save the settings.

According to the rules of digital television broadcasting, even if the package is unpaid, you should turn on federal free channels, only they will be moved to the end of the list and the numbering will start from 100.

If, after carrying out all the operations, nothing has changed for you and the package is still unavailable (a message is written that there is no signal), check the integrity of the cable to the antenna for mechanical damage or pinching. Also, re-adjust the antenna according to the instructions included in the kit. If you can’t do it yourself, call a specialist.

If promo channels from Tricolor TV work, but there are no basic ones

Users may wonder why promotional channels work, but basic channels do not broadcast and show “no signal,” and what to do to solve the problem. There may be three reasons for the malfunction:

You have not confirmed your registration of subscriber data.
The receiver does not recognize the Smart card.
The card is not installed correctly.

In the first case, you just need TV on the toll-free number 8-800-500-01-23. Or register through the company’s official website, where you will need to enter the equipment ID to receive a password for your personal account.

Card reading or recognition problems

What to do if the equipment is registered, promo HD channels are shown, but everyone else writes that there is no access or a scrambled channel? Why does this situation arise?

First of all, you should check whether the receiver sees the card. To do this, do the following:

Go to the menu using the console remote control and click on the “Conditional Access” item.
Select the module, the card ID should be registered, if it is not there, then try reinstalling the smart card in the equipment.
Turn off the console, then remove the card.
Wait a little, insert it back in the correct position until it stops.
Start the receiver.
If the actions do not correct the error, contact the service center.

There is another situation that answers the question of why basic channels are not shown - this is outdated receiver software.

How to update software

To make updates, you need to go to the Tricolor TV menu, select the item with the update and click update.

Attention! You cannot turn off the equipment during the process of loading new modules, otherwise the equipment will malfunction.

And there may also be a very simple reason why basic or some HD channels are not shown - there is a scheduled update on the TV channel itself, then you just have to wait a while. You can find out information on prevention through the technical support service or by calling your friends who also have Tricolor TV installed.

Nuances of Tricolor TV

Recently, information has appeared that Tricolor TV subscribers will not be able to watch free channels without paying for the “Unified” package. Technical support operators justify this disregard for the law on digital television by the fact that the contract for the provision of services stipulates that the operator is not responsible for the correct operation of basic channels in the event of termination of the contract.

Tricolor TV can terminate the contract unilaterally if you do not pay the subscription fee on time. Thus, you can lose even basic TV programs without paying for the package.

One of the largest satellite and digital television operators in the Russian Federation, Tricolor TV, allows more than 14 million of its customers to watch the most popular domestic and foreign channels. In order to gain access to a television picture far from civilization or under difficult geographical conditions, you need to install the appropriate equipment - an antenna (dish) and a receiver. But even a complete set does not always guarantee communication with the satellite - sometimes owners of set-top boxes, especially the DRE series, see an insidious message on the screen: “The list of regions is not available.” We will try to understand further what is the reason for this reaction of the equipment.

Pitfalls

If we analyze the statistical data, then a similar problem most often haunts those Tricolor clients who listened to the company’s recommendations and took part in the “Equipment Exchange” campaign. If we take, for example, the previously mentioned DRE or GS series, then the ill-fated message appeared when connecting new B210 or B211 receivers. This is somewhat confusing, because the previous device worked like a clock (well, maybe not exactly like that, but no such problems arose for sure).

Let us remind you that this practice of exchange in Tricolor exists constantly. According to the company, its goal is to provide customers with more advanced, modern equipment and access to new opportunities. To some extent this is true, especially in the case of connecting HD channels. In practice, personal or corporate goals are often pursued. In particular, this eliminates the software vulnerability of the receivers and creates a new security system and coding protocol in case of unauthorized access. In addition, this is a great opportunity to earn extra money from clients, because you will have to pay a considerable amount extra for a new gadget.

However, you shouldn’t despair, because “The list of regions is not available” is a solvable problem.

Main reason

Having connected any Tricolor receiver to the network, the client should see a search form on the screen and a generated list of regions to select. If this happens, then simply select the desired item, and the program itself will configure the channels available for viewing. If the same inscription is visible, then to assess the full picture of what is happening, you need to analyze what other functions deviate from the norm. Surely the client will notice that there are no signal level and quality indicators. This involuntarily suggests a malfunction or incorrect configuration of the antenna itself. What also adds fuel to the fire is the fact that when connecting a receiver of any other series, everything works properly. In addition, when tuning on a third-party dish and connecting to the base one, messages like “No signal” or “Coded channel” may appear.

The reason for this behavior of the receiver is the insufficient power of the antenna converters. Few people pay attention to this fact, but new equipment, supplemented with functionality, is logically bound to consume more energy.

Additional problems

In addition to the stated reason why the message appears or, more precisely, there is no list of regions on the Tricolor receiver, there are several other possible precedents.

In particular, the program will not be able to perform a search if the contact type F-connector is broken, both on the side of the antenna converter and on the receiver itself.

Violation of the smart card installation order - in the new receiver model, the location of the socket and contacts in it may be changed.

Violation of the insulation of the commutation core. Often, when moving equipment from one place to another, a burr may form on the wire, a bend in the wire that comes into contact with the central core and causes it to short out.

Tricolor receivers are not ideal equipment, but the problems that arise with them are quite often associated with a simple violation of operating rules by the clients themselves.

Even the termination of subscriber services and the lack of subscriptions to paid TV channel packages should not leave TV viewers without a basic set of publicly available channels. Therefore, if they suddenly disappear and become inaccessible, you should look for the cause of the problems and restore the broadcast. At the same time, it is not necessary to immediately call the support service and complain that Tricolor TV does not show free channels. Often, existing troubles can be dealt with on your own. This will help to significantly save time, and sometimes even money, which could have been spent on paying for the services of a telemaster.

To choose the right course of action and return the broadcast as soon as possible, you should find out why public channels disappeared. This is usually due to the following reasons:

receiver malfunction;
Smart card is not connected correctly;
confirmation of the subscriber’s personal data is required;
technical work on the server;
the need to update the receiver software;
equipment malfunction;
Difficulty receiving signal from the antenna.

Almost every one of the listed problems can be fixed on your own, without the help of specialists. The main thing is to approach this process with all seriousness and avoid rash, frivolous actions.

Free channels do not show on Tricolor TV - what to do

When faced with the lack of basic TV channels for the first time, you should immediately, without thinking about what to do, restart the set-top box. Often this simple action is enough to get the show back. If there are no positive changes, you should reset the receiver settings to factory levels. To do this you should:

turn on the TV and receiver;
open the receiver menu;
go to the “settings” (“installations”) section;
click on “factory settings”;
confirm actions;
wait for reboot;
enter the connection region and enable channel search.

It is important to remember that the basic package is usually at the end of the list, so do not despair if the first channels are empty. Simply start checking from the end to quickly detect working broadcasts.

Difficulties with the Smart Card

The next thing to pay attention to is the operation of the Smart Card. Often all the difficulties are associated with its incorrect position in the card reader, and then the question of how to correct the situation instantly disappears.

When the card is installed correctly, but the broadcast does not appear, it is worth finding out whether the subscriber data is confirmed. To do this, you can call the provider’s contact center (88005000123) or visit your personal account on the official website.

After making sure that everything is in order with your personal data, you should:

go to the receiver menu;
switch to the “conditional access” section;
select “DRE module”;
Find your ID number on the page that opens.

If it is present, then the card is working properly and it is necessary to look for other causes of the troubles that have arisen.

Software update

Sometimes the correct answer to the question why free channels are not shown on Tricolor is the lack of a software update. To install an up-to-date, working program, you should find the corresponding item in the menu and start the update process.

Please note that it cannot be interrupted or stopped.

Any emergency shutdown of the receiver or careless action by the user will lead to equipment malfunction. And, since the breakdown is caused by the actions of the subscriber, it will be pointless to count on warranty service and repairs.

And the fee for software restoration at service centers is 500 rubles. Therefore, you should treat the installation of a new program with the utmost seriousness and caution, so as not to pay for unplanned repairs later.

Other reasons

We must not forget about other reasons for the lack of a basic package. It’s a good idea to check your satellite dish, especially if the TV channels disappear in windy weather. Sometimes the lack of channels is due to incorrect rotation of the dish, ice on its surface, or the presence of obstacles that interfere with receiving a signal from the satellite.

It is worth taking a closer look at the integrity of the cable, since each break will cause a loss of signal. You need to check the converter, which may be flooded with water or simply out of order.

A failure of the receiver cannot be ruled out. If the problem is with the set-top box, then you should take it to a service center, the address of which can be found on the official Tricolor website.

Another not-so-obvious cause of problems may be the old age of the receiver and its failure to meet modern technical requirements.

What channels should be shown for free on Tricolor TV

The last nuance that users should understand is the list of channels available for free in 2019. Subscribers are provided with access to the following public TV channels:

Home;
Star;
Carousel;
Match!;
Muz-TV;
First;
Friday!;
Fifth;
Ren TV;
Russia 1;
Russia 24;
Russia K;
Saved;

Additionally, 3 radio stations, 4 provider information channels and 1 TV store will be available. All of the above must be broadcast free of charge and uninterrupted. Therefore, if problems arise, you should use any available form of feedback with the satellite company’s specialists.

Sometimes the lack of television is due to technical work, and then you just have to wait for it to be completed.

Television is the main source of information. There are digital and analogue broadcasts. The most common satellite transmission of television signals.

In this case, complex electronic equipment is used: a satellite dish, a transcoding device, a receiving unit. Sometimes devices malfunction or fail.

An info channel is a television program containing information about changes in the broadcast of television channels that are included in a certain package of paid services; holding special offers, promotions, competitions, introducing new services, describing the upcoming update. In addition to all this, the information channel has its own entertainment channel.

Entertainment programs are divided by age 0-3 years, 3-9 years, 9-16 years, 16+. Even if the broadcast of television programs has stopped, the information channel is available at any time.

Why does Tricolor only show the info channel?

If you only broadcast an information channel, then there are a number of reasons for the blocking or absence of TV channels. The reasons may be software failures, surges in signal reception (incorrect signal focusing), or expiration of paid services. These problems will result in the broadcasting of an information TV channel only.

The main reason is incorrect installation of the smart card in the slot of the receiving device. The second is the end or incorrect activation of packages.

Carry out your own diagnostics, try to identify and eliminate the cause. This is the fastest method for restoring TV channels. The load on the service center is reduced.

Possible reasons

Any digital devices periodically malfunction.

Causes of malfunctions:

Bad weather conditions (wind, snowstorm, heavy rain). This factor reduces the focus of the signal transmitted by the satellite to the transcoding device.
Incorrect installation of the smart card in the receiver slot. It is necessary to install the card on the correct side until the contacts close.
Software glitches. Update your programs periodically.
Problems with digital equipment.
Expiration of paid packages.

IMPORTANT! If you cannot identify and fix the problem yourself, you should contact technical support.

How to fix

To fix a problem, you must first identify the problem. We begin the inspection with the receiver. When turned on, the receiver indicator lights up - the receiving device is working properly. If the indicator light does not light, you should restart the device. Press the power button for 3-5 seconds, turn off the device, wait 30-40 seconds, start the equipment.

Useful information! The receiver does not start - the power supply is faulty.

If everything is in order with the receiving device, then we move on. We inspect the connecting cables (from the receiver to the decoder, from the TV to the receiving device). If problems with the cable are detected, the cord should be replaced.

The next reason may be the wrong choice of input signal on the TV. AV (if you have three tulip wires installed) or HDMI (if one black wire) signal transmission must be installed. Set the correct signal input.

After checking these points, you should pay attention to the satellite dish and the receiving decoder. After a strong wind, snowstorm or rain, the direction of the receiving head may be lost, the bolts securing the satellite antenna brackets may become loose, and the direction of the signal from the satellite to the decoder may become unfocused.

If all equipment is functioning properly, then you should pay attention to the receiver software and installed updates.

IMPORTANT! Update the receiving device programs in a timely manner so that all channels are broadcast properly.

If the message “No Signal” appears, there is a problem with the receiver or TV. It is necessary to reboot the receiving device, reset to factory settings, search for channels, update the software.

Go to your personal account on the official website of Tricolor TV. View payment status, expiration date of paid services, and activation of paid packages.

Where to turn if you can’t solve the problem?

If you cannot independently identify and fix the problem of channel broadcasting, then you need to contact the Tricolor TV service department. On the official website of the company, visit your personal account. On the Internet resource you can get a free consultation and information about possible causes and ways to eliminate them.

The contact phone number is listed on the organization's website.

Conclusion

There are a large number of reasons for television programs not working.

Main problems:

Incorrect smart card installation.
Defocusing signal reception using a decoder.
Device software failures.
Incorrect installation of software updates.
Failure of digital devices.

Try to independently identify the problem affecting the broadcast of television channels. If you cannot fix the problem, contact technical support or call a technician.