Sound does not work on Android when making a call. What to do if the sound of an incoming call disappears on your smartphone. Incorrect firmware version or failed update

In this article I will tell you why there is no sound on the iPhone when receiving an incoming call or receiving an SMS. Let's figure out what settings need to be made to restore functionality to the phone.

This article is suitable for all iPhone Xs/Xr/X/8/7/6/5 and Plus models running iOS 12. Older versions may have different or missing menu items and hardware support listed in the article.

Let's go from simple to complex.

There is no sound because... it's disabled

Despite the fact that the iPhone is a fairly reliable gadget, users sometimes experience that the melody suddenly disappears when receiving an incoming call or SMS.

Ask your question to a specialist

Don’t know how to solve a problem with your gadget and need expert advice?

Often the ringtone stops playing because the iPhone has been switched to silent (silent) mode. Of course, this explanation is quite simple, but in most cases it is the one that becomes correct, especially for new device owners.

To solve this problem, you need to check the volume switch on the left side of the iPhone. If this switch is set to silent mode, then you just need to move it. will play again.

When the volume switch is in the required position, but the melody still does not sound, your gadget may need a reboot. Performing a reboot will solve the software errors that caused the ringtone to disappear. To do this, you need to press and hold the Home and Power buttons at the same time until the apple logo is displayed.

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On iPhone 7 and 7 Plus, hold down the volume down and power buttons.

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If the disappearance of sound is due to a software error, then after such a reboot it should appear again.

"Do not disturb" option activated

When the ringtone on your iPhone stops working, you need to check if the “Do Not Disturb” option is activated. By mistake, users often activate this mode without noticing it. When a crescent-shaped icon is displayed at the top of the screen, it means that the Do Not Disturb mode on the gadget is turned on. It turns off all sound notifications.

This problem can be solved very simply, just follow these steps:

Swipe your finger across the screen from bottom to top.
Open “Control Center”.
Turn off the mode.

After this, the sound signal should appear again.

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Checking the sound settings

It is possible that problems with the ringtone occurred due to incorrect sound settings.

Open “Settings”.
There we select the “Sounds” menu.
Set the appropriate notification and ringtone volume.
Turn on “Change with buttons”.

This will allow you to adjust the volume of the melody using the volume buttons, which are located on the left side of the iPhone.

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Headset mode started incorrectly

When the above methods do not help solve problems with no sound during SMS and incoming calls, then the problem is more complex. For example, your device may have been left in headset mode by mistake. You can check this in the Music application or using the “Control Center”, where you need to click on the “Devices” icon.

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Then we try to connect and disconnect the headphones several times, carefully clean the Lightning connector with a toothpick and restart the iPhone.

Solving the problem using AssistiveTouch

One of the calls made should return your iPhone to full functionality. If this does not happen, then the problem is most likely a technical one.

Erase content and reset settings

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This option should only be used in extreme situations. To delete all content on the gadget and reset settings, go to the “Settings” menu, select “General”, then “Reset” and “Erase content and settings”. We check that before resetting the gadget using iCloud or iTunes.

Mechanical problems

If there is no sound on your iPhone when making a call, and the methods listed above did not fix the error, you need to contact a service center. Diagnostics will help determine the reasons why there is no sound:

Speaker damage. The problem occurs as a result of a blow or fall. Eliminated by replacing this element.
Audio channel is dirty. When you actively use your phone for a long time, small debris can clog its audio channel. You can troubleshoot problems by carefully cleaning the audio channel.

The main purpose of any phone is to communicate with another person. If during a conversation the interlocutor is hard to hear or the speech is interrupted and interference appears, then, accordingly, the usefulness of such a conversational device sharply tends to zero.

On modern mobile devices, in addition to communication, there are many other functions. So with their help you can listen to music, watch movies, play games, and use various applications. All this entertainment will be less interesting without accompanying audio effects.

Let's try to figure out why the sound on the phone doesn't work? What can cause this type of malfunction and how can it be eliminated? Although all mobile phones have their own device, common signs of problems are observed in all models.

Signs of missing or unstable sound

Let's look at the main signs by which we can say that the audio signal has disappeared on the mobile phone.

the first sign can undoubtedly be called the complete absence of any sound signals;
during a conversation you can hear extraneous noises or creaks coming from the speaker;
the interlocutor’s voice periodically rises, falls or is interrupted;
melodies are not produced or their sound changes, crackling sounds are heard.

If the signs are not so obvious or occur periodically, this may mean either an accidental failure or the beginning of the speakers or other parts of the cellular device to fail.

Let's check

To figure out why the sound on your phone doesn’t work, you don’t have to immediately run to the service center. Perhaps the cause of the problem is trivial. To do this, you should first check the external regulators or check the settings in the mobile phone menu.

Both operations will not take much of your time. Although each mobile has its own design features, all of them have an external volume control and menu subsections responsible for audio.

Video: Setting up sound through the engineering menu

Volume control

The first thing you should do if you have a problem with poor sound on your mobile device is to check the regulator.

It is usually located on the right side of the mobile phone body. There may be several types:

in the form of a solid button. The sound is adjusted depending on the pressing of a certain end. On the one hand it decreases, on the other it increases;
in the form of separate buttons with plus or minus icons.

Make sure the slider is set to the correct level. Move it if necessary. If the problem was in the regulator, then the adjustment should fix it.

In the normal state, the audibility of the bell and system commands changes. In order to increase the voice of the interlocutor during a conversation, you need to make adjustments precisely at the time of the conversation or during a call.

To increase the sound when playing video or music, as well as in games and applications, adjustments should be made specifically with open multimedia files.

Volume in the setup menu

If external adjustment does not bring results, it is quite possible that the reason lies in the system settings.

To check you need to do several steps:

go to the “Menu” section on your device;
in the window that opens, find the “Sound” subsection;
On the “Volume” tab, move the slider in the desired direction.

By these actions we will increase the overall audibility of the phone. Like the external control, the sound settings can be divided into separate parameters: for multimedia, for conversations. Depending on the symptoms of the problem, make the necessary settings.

The reason for the silent sound may also be one of the modes of your device. There are “silent”, “quiet”, “on the plane” and others. Accordingly, if you replace one of these modes with a simple one, the problem may be resolved.

Main causes and solutions

If checking the regulators and system settings does not eliminate the problem, then the reason lies elsewhere. This could be either software failures or mechanical damage or a breakdown of one of the device parts.

Accordingly, depending on the type of malfunction, there is a method for eliminating it. In some cases, you can do it on your own and with minor manipulations, and sometimes you can’t do it without the help of a specialist.

Foo: no sound

In any case, first of all you should find the original source of the breakdown and only then decide how to fix it and whether it would be advisable to do so.

The speaker is broken

One of the reasons for the loss of any audio signals is a broken speaker. This is a serious malfunction and in most cases can only be solved by replacing the part.

It should be said that modern mobile devices have 2 or even more speakers. Usually one is responsible for music, games, applications, the second is for conversations. If sound is not produced from any of them, then most likely the problem lies in other causes.

One of the easiest ways to check whether the speaker is broken is to switch the conversation to the loudspeaker. If the interlocutor can be clearly heard, it means that a breakdown has been detected.

Types of breakdowns and ways to solve them.

One of the reasons for the deterioration of audibility from the speaker may be its clogging. The sound in such cases decreases, but does not disappear completely. You can try to clean the speaker using a thin needle, a cotton swab or a toothbrush. This is best done with compressed air;

Important! The main thing is not to overdo it and not damage the membrane during cleaning.

There is a short circuit in the speaker coil or it is burnt. It is difficult to hear a person or sometimes crackles. Solved by installing a new spare part;
there is a break in the coil. The sound disappears completely. It can only be fixed by replacing the component.

Important! In cases of decreased audibility in a mobile device, problems with the speaker occur in 80% of cases.

Audio amplification circuit malfunction

It often happens that a mobile device's audio amplification circuit fails. In such cases, when adding or decreasing the volume, audibility will not change. It is quite difficult to fix this problem yourself. It is best to contact a service center, where they will carry out diagnostics and replace the amplification circuit.

Reasons why the amplification circuit may burn out:

mechanical damage;
when the mobile phone is operating in a heavily overloaded mode and its temperature has risen significantly;
liquid ingress;
factory malfunction of the amplification circuit.

Broken cable

One of the most common breakdowns is the failure of the cable. Most often, such a malfunction occurs in sliders and clamshells. Since every time you open the device, the cable itself moves, which leads to rubbing of the contacts.

The main symptoms are loss of audio signals and failure of volume controls. When replacing the part, all problems should disappear.

In addition to chafing the connection of the cable, physical damage or moisture on the contacts can also cause its malfunction.

Software glitch

The number of useful applications for mobile phones is increasing every day. Unfortunately, not all of them undergo a sufficient level of testing for compatibility with various models of mobile devices. Not to mention obviously harmful programs.

Some software glitches can be simply fixed by uninstalling the installed application. Some require a factory reset. More complex conflicts that started a chain of failures will require reflashing your cellular device.

Mechanical damage

Happen quite often. Not every device can withstand being dropped or hit by a heavy object.

Mechanical damage can be divided into three groups::

external faults. If dropped, the speaker or volume control may be damaged. In this case, the visible faulty part should be replaced;
damage to microcircuits. After an impact, both the cable and the sound card or other fragile elements of the device may fail, the defects of which are visually impossible to see without opening it. You need to disassemble and then understand which element is damaged and, if possible, repair or replace it;
cracks in the main board. The worst of the options. Depending on the model of the device, it may be more advisable to buy a new mobile phone than to have it repaired.

Pollution

If dust or small debris gets on the phone contacts, the boards or parts may burn out. An easier option is to contaminate the external parts. This could be the speaker grid, by cleaning which you can remove the negative effect.

It is better to do cleaning with special devices and tools, or even better to entrust this task to professionals.

Moisture has entered

Rain, snow, dew or any other liquid that gets on your mobile phone is unlikely to prolong its life. This also applies to any parts of the device responsible for playing audio signals. Excess moisture can cause any components to burn out or contacts to oxidize, which will ultimately lead to loss of voice or music

If you manage to notice the problem in time, the consequences can be minimized. You should turn off the phone, carefully disassemble it and leave it to dry. It is advisable to wait a long time, since the desire to quickly check the operation of the device can lead to its final breakdown.

Losing sound on your phone is of course an unpleasant situation, but in no case should you panic. Perform an initial check of the volume controls and settings in the menu. Then check various programs and applications that may be muting the volume or causing a crash.

If the fault lies inside the device, then it is better to turn to professionals who will carry out comprehensive diagnostics and return your mobile device to working order without any problems.

Signs of missing or unstable sound

Let's look at the main signs by which we can say that the audio signal has disappeared on the mobile phone.

the first sign can undoubtedly be called the complete absence of any sound signals;
during a conversation you can hear extraneous noises or creaks coming from the speaker;
the interlocutor’s voice periodically rises, falls or is interrupted;
melodies are not produced or their sound changes, crackling sounds are heard.

If the signs are not so obvious or occur periodically, this may mean either an accidental failure or the beginning of the speakers or other parts of the cellular device to fail.

Let's check

Both operations will not take much of your time. Although each mobile has its own design features, all of them have an external volume control and menu subsections responsible for audio.

Video: Setting up sound through the engineering menu

Volume control

The first thing you should do if you have a problem with poor sound on your mobile device is to check the regulator.

It is usually located on the right side of the mobile phone body. There may be several types:

in the form of a solid button. The sound is adjusted depending on the pressing of a certain end. On the one hand it decreases, on the other it increases;
in the form of separate buttons with plus or minus icons.

Make sure the slider is set to the correct level. Move it if necessary. If the problem was in the regulator, then the adjustment should fix it.

In the normal state, the audibility of the bell and system commands changes. In order to increase the voice of the interlocutor during a conversation, you need to make adjustments precisely at the time of the conversation or during a call.

To increase the sound when playing video or music, as well as in games and applications, adjustments should be made specifically with open multimedia files.

Volume in the setup menu

If external adjustment does not bring results, it is quite possible that the reason lies in the system settings.

To check you need to do several steps:

go to the “Menu” section on your device;
in the window that opens, find the “Sound” subsection;
On the “Volume” tab, move the slider in the desired direction.

Main causes and solutions

In any case, first of all you should find the original source of the breakdown and only then decide how to fix it and whether it would be advisable to do so.

The speaker is broken

One of the reasons for the loss of any audio signals is a broken speaker. This is a serious malfunction and in most cases can only be solved by replacing the part.

One of the easiest ways to check whether the speaker is broken is to switch the conversation to the loudspeaker. If the interlocutor can be clearly heard, it means that a breakdown has been detected.

Types of breakdowns and ways to solve them.

One of the reasons for the deterioration of audibility from the speaker may be its clogging. The sound in such cases decreases, but does not disappear completely. You can try to clean the speaker using a thin needle, a cotton swab or a toothbrush. This is best done with compressed air;

Important! The main thing is not to overdo it and not damage the membrane during cleaning.

There is a short circuit in the speaker coil or it is burnt. It is difficult to hear a person or sometimes crackles. Solved by installing a new spare part;
there is a break in the coil. The sound disappears completely. It can only be fixed by replacing the component.

Important! In cases of decreased audibility in a mobile device, problems with the speaker occur in 80% of cases.

Audio amplification circuit malfunction

Reasons why the amplification circuit may burn out:

mechanical damage;
when the mobile phone is operating in a heavily overloaded mode and its temperature has risen significantly;
liquid ingress;
factory malfunction of the amplification circuit.

Broken cable

The main symptoms are loss of audio signals and failure of volume controls. When replacing the part, all problems should disappear.

In addition to chafing the connection of the cable, physical damage or moisture on the contacts can also cause its malfunction.

Software glitch

Mechanical damage

Happen quite often. Not every device can withstand being dropped or hit by a heavy object.

Mechanical damage can be divided into three groups::

external faults. If dropped, the speaker or volume control may be damaged. In this case, the visible faulty part should be replaced;
damage to microcircuits. After an impact, both the cable and the sound card or other fragile elements of the device may fail, the defects of which are visually impossible to see without opening it. You need to disassemble and then understand which element is damaged and, if possible, repair or replace it;
cracks in the main board. The worst of the options. Depending on the model of the device, it may be more advisable to buy a new mobile phone than to have it repaired.

Pollution

It is better to do cleaning with special devices and tools, or even better to entrust this task to professionals.

Moisture has entered

If the fault lies inside the device, then it is better to turn to professionals who will carry out comprehensive diagnostics and return your mobile device to working order without any problems.

On your iPhone 6, iPhone 5s, iPhone 4, iPhone 5, iPhone 7, iPhone 6s, iPhone 4s and so on, the sound on the call has disappeared and you don’t know what to do?

I think we will solve this problem. Of course, one cannot ignore the hardware, but these breakdowns are rare and will not be discussed here.

In most cases, the ringer sound does not work for an incoming call due to the fault of the users themselves, or rather an accidental disconnection.

Below I will give the most common reasons when the sound disappears during a call (if the problem is not solved, then it is either “individual” or hardware-related).

What to do if the ringing sound on your iPhone disappears - the first reason

Secondly, pay attention to the small switch - “newbies” usually don’t know about it.

It is located on the left side of the body. What is it for? So that your phone does not disturb you from time to time - you can turn it on instantly and you can also turn it off instantly. Comfortable.

The second reason why the ringer sound does not work on the iPhone

Another equally common reason is accidentally turning on the Do Not Disturb mode.

If there is a crescent moon icon at the top of the screen, then all sound notifications are disabled, including the ringer sound.

This problem can be resolved simply and quickly. You just need to swipe your finger from bottom to top of the screen to open the control panel and disable this mode.

To turn it off, just click on the “crescent” once and that’s it. If this is not your case, move on.

The third reason why the ringing sound disappeared on the iPhone

If you often use headphones, then the problem may be in the connector where you connect them.

As you already know, when headphones are connected, sounds are not output to the external speaker, but only to the headphones.

It’s not uncommon for “complications” to arise with this connector—the contact gets jammed. You can simply connect and disconnect the headphones several times or clean this connector with a toothpick.

The fourth reason why the ringer sound does not work on the iPhone

If nothing above helps, go to “Settings”, select “General”, click on “Accessibility” and activate “AssistiveTouch”.

A circle icon will appear on the screen - this is an additional menu. Click on this icon and select the Device option.

On the right you will see the “Mute sound” option (crossed out bell), and on the left you will see a volume selection - increase the volume, perhaps your sound is at zero.

These are all the most common reasons. The last thing I can offer is this. Good luck.

When there is no sound in a Nokia phone, it is almost a disaster: the device ceases to correspond to its main functional purpose.

Typical sound-related complaints

The bell is not heard.
The subscriber's voice is not heard.
The subscriber cannot hear.
There is no sound in the headphones.
Speakers don't work.
The device does not play music or sound when watching videos.

The main reasons why there is no sound in Nokia

Settings failed.
Mechanical damage due to a fall or impact.
Pollution.
Contact with water.
Software malfunction.

Settings

First of all, you need to check your phone settings.

Turn up the volume.
The silent mode may be turned on.
If the sound disappears after turning off the headphones or in the headphones after turning them on, try disconnecting/connecting the headset again. In the worst case scenario, rebooting the device helps.

Mechanical damage

The disappearance of sound most often occurs due to the following breakdowns:

Failure of polyphonic or conversational speakers.
Damage to the headset jack.
Damage to speaker/headset switching.
Damage to the microphone.
Damage to the amplifier.
Loop break.
Headset malfunction.

If your Nokia loses sound due to a mechanical failure, the problem can be repaired in a workshop by replacing the corresponding part.

Pollution

Clean dirty/dusty contacts only with alcohol or special compounds for electronics. The use of metal objects and abrasives is prohibited.

Water

Remove the battery and SIM card, shake out and wipe off the water, and dry the device. This is sufficient for surface contact with water. In the event of a serious “drowning”, if the damage has affected the working units, it is impossible to remove oxidation products; replacement of parts is required.

BY

If your Nokia has no sound after installing a third-party application, sometimes it is enough to delete the application and restart the phone.
In case of serious problems with Nokia software, it is recommended to contact a service center. You should not flash a new phone on your own, because... The device will lose warranty.
If the warranty is no longer valid, you can reflash the phone yourself; there is appropriate software for different models on the Internet.

The sound disappeared as a result of water penetration, and when selecting a melody for a call or SMS, everything works, everything is audible in the headset, but nothing is heard when calling

Hello, Alexey. If water gets in, then the device needs to be opened, cleaned and troubleshooted. The approximate cost of repairs is 1500-2000.

The ringer sound does not work in one earphone, there is no sound, the amplifier is probably damaged, background noise is heard.

Hello, Taras Nesterovich. This defect must be diagnosed, because there may be several reasons.