Poor audibility from the interlocutor on the IPhone. The iPhone has a quiet speaker - why the sound is dull Factory defect of the iPhone 7 is difficult for the interlocutor to hear

Despite the fact that a person who buys such an expensive gadget as the iPhone expects to receive a high-quality and reliable device, his expectations are not always met. The fact is that the speaker of Apple products quite often stops working, and this applies not only to old, but also to new models. There are quite a few reasons that provoke such a malfunction, ranging from manufacturing defects to physical damage. To put everything in its place and figure out why the speaker on the iPhone does not work, carefully read this article.

Naturally, each smartphone requires an individual approach to solving problems, since a person handles the gadget in his own way and uses his own operating conditions. Below is a list of the main causes of breakdowns associated with loss of sound on the iPhone:

Water getting inside the housing.
The loudspeaker channels are clogged with dust or particles of various types of debris.
The device was accidentally switched to silent mode.
The device has been dropped or received a strong shock.
Factory defect.
A strong drop in electricity while charging the phone from a 220 volt network.
Failure of the iOS operating system or installation of a crooked firmware (including jailbreak).

Software fault

In principle, applications for iOS devices are created very competently and with the maximum minimization of system failures. But as they say: “once a year the stick shoots.” So, after installing a program from the App Store, it is possible to change system parameters. Due to the privileges that are granted to the installed application, which can cause a defect in which the sound of the speaker is hard to hear or not audible at all.

To determine the culprit, analyze after what actions you started having problems with sound and remove suspicious programs. After cleaning the malware, go to the volume settings and check all the parameters, then you need to test the sound of the speaker. If the problem persists, follow the instructions below.

Speaker failure

You can find out about a broken speaker by connecting headphones to your phone. The check consists of testing the sound card itself, since if the loudspeaker shows no signs of life, but there is sound through the headphones, then in 95% of cases it is the one that is broken. This may happen for the following reasons:

Water has gotten inside the mini-speaker or its contacts.
The iPhone has been dropped or experienced strong shaking.
Through jailbreak, the volume and bass were increased, which led to the rupture of the membrane of the mini speaker, after which it became difficult to hear the interlocutor during a conversation.
You bought an initially defective smartphone.

This type of repair involves complete disassembly of the gadget, which requires special tools and skills. If you do not have them, it is better to entrust this work to professionals from the service center. Our employees will replace the necessary spare parts efficiently and in a short time, and you will again be able to enjoy the melody of your device.

Note! Under no circumstances should you disassemble the device yourself if it is still under warranty.

Failure of the speaker cable

Here, as in the previous case, you cannot do without opening the phone case. Accordingly, you need to take it to a specialist for repair. But if you are 100% confident in your abilities, then follow the following instructions:

Using a TS1 penta-blade screwdriver, remove the two screws from the bottom of the case, at the edges of the mini USB connector.
Attach the suction cup to the bottom of the screen and pull it while prying the front part open with a plastic spatula (do this slowly so as not to break the latches).
After opening, protrude the display from the bottom without damaging its cable.
You will find the speaker module above the charging connection device.
Visually inspect the cable for breaks, as well as the reliability of fixing its edge in the clamp:
If the cable fits well, but there is physical damage, then only replacing the module will do.

iPhone motherboard problems

Mostly, such problems occur after a strong impact of the gadget on a hard surface or subsequently a sharp surge in electricity during charging. Due to the fact that the motherboard is responsible for all the operating processes of the iPhone, any defect in it can lead to a sound problem. At home, it is almost impossible to determine the malfunction of this damage. If you have tried all the simplest methods and they did not bring results, then most likely the problem is in the central board. There is only one way out - a service center, however, the cost of the service will hit your pocket well.

Reboot your device

A rather banal way to solve the problem, but still effective. It helps when everything was fine during the operation of the phone, but before the volume disappeared, you were using headphones, or using some new audio program, or installing an operating system update for the gadget.

First, you should try a simple reboot, but if it doesn’t help, use the “heavy artillery” - Hard Reset (press the Home and ON keys at the same time, holding them down until the phone reboots).

Firmware update and iPhone restoration

In the process of surfing web pages and downloading various content, viruses may appear on the iPhone that cut off system files, which can cause problems with sound. To fix this, you need to update iOS, if there is a fresh version, or reinstall the firmware.

In the first option, the files saved on the phone’s internal memory will remain, which cannot be said about the second, in which it is necessary to back up all content. To perform this operation, launch iTunes on your computer, connect your iPhone via a USB cable, update or download a new OS.

Conclusion

As you can see, there are a lot of reasons for the lack of speaker volume; to identify a specific one, it is necessary to conduct a detailed analysis of all the circumstances related to this. If neither rebooting nor deleting suspicious programs helps, then it is better not to experiment and take the device to specialists for service.

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In September, official sales of the iPhone 7 and iPhone 7 Plus smartphones started. Not a single launch of new Apple products is complete without close attention from the media, so any bug risks becoming a tragedy on a global scale. One has only to remember the problem with the deteriorating connection in the iPhone 4, the peeling paint in the iPhone 5, and the bending iPhone 6 Plus.

No serious defects have been found with the iPhone 7 yet. Most problems can be solved by rebooting the smartphone, others can be fixed with the release of the next update.

1. Hissing sounds during intense work

The day after the start of sales of the iPhone 7 and iPhone 7 Plus, the first customer complaints about the operation of the devices appeared on the Internet. We are talking about the A10 Fusion processor, which tends to make “mysterious sounds” when the smartphone is used intensively.

According to the owners of the "Seven", the new 4-core processor begins to hiss during high loads. The sound can be heard through the body even at a distance from the gadget. This happens during moments of intense operation of the computing module, which is not typical for any other Apple processor or competing chip from Qualcomm and MediaTek.

At the moment there is no simple way to solve this problem. If you feel that the sound is excessively loud, replace the device under warranty.

2. Low battery life

There are a number of problems with iOS 10 that specifically affected the use of the iPhone 7 and iPhone 7 Plus. It happens that the smartphone simply stops responding to touches or cannot connect to the Bluetooth network, and the mobile Internet does not work properly. However, many have traditionally complained about the battery life of the iPhone 7.

In 9 out of 10 cases, abnormal discharge of flagships is caused by the background operation of one or another application. In such cases, you need to go to settings, Battery section and look at the list of the most energy-intensive tasks. To improve the autonomy of smartphones, you need to return to the main settings screen, then go to the General -> Content Update section and disable this option for the “faulty” application. The energy saving mode will also help extend the operating time away from the outlet: Settings -> Battery.

3. Poor sound quality during a call

Some iPhone 7 users have reported poor sound quality during phone calls. The corresponding complaints appeared on the Apple technical support website. The first to report the problem was a user named Stefan Fischer. His message dates back to September 16, the day iPhone 7 sales started.

In the thread discussing the problem, users left many comments with similar complaints. Most of them are iPhone 7 Plus owners.

Apple has not officially commented on the problem, but there is an article on the company's website titled "Missing or distorted sound from iPhone speaker." In case of such defects, it suggests increasing the sound, rebooting the device, or removing dirt from the speaker using a brush with soft bristles.

4. iPhone 7 does not find the network after turning off Airplane mode

Some iPhone 7 and iPhone 7 Plus buyers are complaining about an issue with Airplane mode. After disabling the function, your cellular connection is lost.

Apple is already aware of the failure and has provided technical support with appropriate instructions. Anyone experiencing this issue is advised to restart their iPhone 7 and iPhone 7 Plus. If this does not help, then remove and reinsert the SIM card.

5. Problems with Lightning headphones

Some iPhone 7 and iPhone 7 Plus buyers have encountered incorrect operation of Lightning EarPods. According to users, from time to time the remote control on the Apple branded headset stops functioning and seems to freeze. This happens if you leave the EarPods connected to your iPhone 7 for a few minutes. The sound continues to work, but the buttons do not work. Users cannot switch songs or adjust audio volume, although the microphone works fine.

The problem with sound loss has been resolved in the iOS 10.0.2 update. In order to restore the correct operation of the headphones, you need to update your iPhone 7 to a new version.

6. Problems with activation

In some cases, after you turn on your iPhone 7 for the first time, you may not be able to activate the device. Activation failure usually occurs when there are problems accessing the Internet. Check your network connection. If the problem persists, try switching to a Wi-Fi network. If the problem persists, try restarting your smartphone several times, or activating it by connecting to iTunes.

7. Unstable Bluetooth operation

Owners of recently released gadgets also complain about unstable Bluetooth wireless connections. On Apple forums, customers write that they cannot connect the iPhone 7 to their car stereo.

Some users of the device report that the smartphone works, but voice calls through the on-board system are distorted. Some users complain that the iPhone 7 disconnects from the car's on-board system after 10 seconds, after which the gadget can no longer be connected to the system. Most complaints come from BMW car owners.

If you encounter a similar problem, all you can do is wait. According to company representatives, Apple is currently working on an update that should fix the problems.

One of the most unpleasant phone breakdowns is a non-working microphone, due to which the interlocutor cannot hear you well. Let's look at the causes and ways to troubleshoot microphone problems on iPhone 7.

Why can't my interlocutor hear me on iPhone 7?

The reasons why your interlocutor cannot hear you on an iPhone 7 are often due to a faulty microphone.

Contact failure due to mechanical damage
Water entering the microphone cavity
Microphone clogged
Software error

Before correcting deficiencies in the microphone's operation, we recommend testing it using a voice recorder. Perhaps the interlocutor’s ear speaker is faulty, which is why they can’t hear you. When recording your voice on a voice recorder, make sure that the speaker grille is not covered with your hand or cover. When playing back, the recording should sound clear; if there is interference and noise of various kinds, then the microphone is faulty.

In case of mechanical damage or oxidation of contacts, as well as manufacturing defects, the best solution is to replace the microphone.

DIY microphone replacement

You should start replacing only if other troubleshooting methods (rebooting the operating system, cleaning the microphone mesh) did not help.

To replace the bottom cable you will need the following set of tools:

Triangular screwdriver
Plastic paddle or pick
Forceps

Replacing the bottom connector is carried out in several steps:

Using a screwdriver, unscrew the two screws on the bottom of the smartphone (near the charging connector). Use a pick or plastic spatula to pry up the smartphone screen and carefully disconnect it from all latches
Unscrew the two screws from the battery protection. We take out the protective panel and unscrew the 14 screws on the bottom cable. Since the screws differ in size, you should remember their location
Using a spatula, disconnect the polyphonic speaker, Home button and antenna
The bottom train is attached with glue, so it can also be removed by carefully prying it off with a spatula

The lower cable has been removed, and the cable with a working speaker is installed in the reverse order.

Additional microphone troubleshooting methods

If you experience difficulty hearing on your iPhone, we recommend removing the case from your phone. If the case fits too tightly to the smartphone, it will block the microphone slots, causing it to stop working correctly.

If the microphone becomes clogged, clean its mesh from debris and dust. To do this, use a thin needle. The operation must be performed very carefully so as not to damage the microphone.

A software error also quite often causes problems with the microphone. It is recommended to start by simply rebooting the phone; if the problem cannot be resolved, then perhaps the problem is in the operating system. Download the new OS version. If you currently have it, then reset the OS to factory settings: go to “Settings” - “General” - “Reset” - “Erase content and settings”. This may solve the problem if you are sure that the microphone is working.

Modern telephones have not been used for their intended purpose for a long time. Now it is a music player, video and photo camera, GPS navigator, etc. For conversations, of course, phones are used, but less often than before. But even if the interlocutor is hard to hear on the iPhone 6, then this is a reason for concern for the owner. Such expensive gadgets from Apple should work properly.

Unfortunately, not a single phone is immune from this. Even the new flagships iPhone 7 and 7 Plus are subject to this risk.

Add volume

Let's start with the banal. Inexperienced users simply turn down the volume of the speaker during a conversation by involuntarily pressing the volume down button on the side panel. In this case, you don’t even need to open the iPhone 6 settings. To set the maximum volume, you need to call someone and, during the call, use the side keys to increase the volume.

Judging by messages on various forums, a simple action helps many users: inserting and removing the headset. If it helps, then that's great, but if not, then move on.

Shipping film and covers

Another reason: shipping film. After purchasing a new smartphone, there is always a film on the screen that for some reason people don’t remove. They do this supposedly in order to preserve a beautiful appearance, but this film can simply block the speaker, making it difficult to hear the interlocutor.

Cases can also block the sound. They usually have a hole for the speaker, but it sometimes gets clogged with debris. Try cleaning it and test your phone again.

Cleaning the speaker mesh

If the mesh that covers the membrane and serves as some kind of protection against debris could become clogged, then to clean it, you need to use a cotton swab with alcohol or a toothbrush. Also try blowing it out and removing the debris.

If cleaning helps, that's great. True, dirt accumulates not only outside, but also inside. Therefore, sometimes the phone needs to be disassembled to clean out debris from under the mesh.

For disassembly, special star-type screwdrivers are used. Most likely, you don’t have them, so you’ll have to contact a service center. If you have the necessary tool, you can try to remove the cover yourself. But do it carefully so as not to touch or tear off the cable.

Did it help? If not, then we will look for the reason.

Looking for a reason

It is important to remember why it became difficult to hear the interlocutor on the iPhone 6. For example, after the gadget falls out of your hands or you spill a glass of water on it. It is possible that sand got into the speaker after relaxing on the beach. Anything could disrupt its operation, but most often it is the owner who is to blame. Speakers themselves rarely deteriorate. After all, this is a simple module in which there is nothing special to break.

Unfortunately, only a few users can repair their iPhone 6 on their own. This cannot be done without special screwdrivers, so the simplest, laconic advice is to take the phone to a service center.

Moreover, if you remember for sure that the speaker began to work worse after the fall, then you don’t have to rush too much. However, if you are sure (or at least there is such a possibility) that you determined the bad sound on the iPhone 6 after water got inside the case, then you must immediately turn off the phone, remove the battery and take the device to a service center. In this case, this is the minimum that you can do useful. The maximum is if you also dry the phone with a hairdryer for at least 5-10 minutes. Surely during this time the water will evaporate from the inside. After that, still take the phone to the technician.

If it turns out that water got inside and shorted the contacts, you will have to install a new speaker on the iPhone 6. Usually it is inexpensive, but if you pay for the work it will not be so cheap. It also cannot be ruled out that some contact or cable did not come off during the fall. In this case, repairs will not be expensive.

Could there be a software problem?

Maybe. The iOS operating system itself is great. It is well optimized, easy to use, and constantly updated. But nowadays many users have popular jailbreaks. These are special programs installed on iOS. In other words - firmware.

Yes, they open up many opportunities for users, including the ability to install cool free programs that without jailbreak you would have to pay money for. But firmware is unofficial software, and no one is responsible for its performance. You shouldn’t be surprised that after some kind of jailbreak it will become difficult to hear your interlocutor on the iPhone 6. And although the problem in the software can be solved quite easily, a similar feature does occur.

So it is not recommended to install all sorts of complex software that can harm the system unless absolutely necessary. It’s good if the problem with the speaker is software in nature. In this case, iPhone 6 repair will not be required at all. It will be enough to simply install the latest official software through iTunes.

By the way, it is extremely rare that there may be a problem even with the official firmware. There have been cases when new versions of Apple software only harmed the phone. Therefore, you can try to “roll back” to the previous version of the software. It's unlikely that this will solve the problem, but it's worth a try.

If all else fails

If removing the jailbreak and installing the official software did not help and you are still hard to hear the other person on the iPhone 6, then you will have to contact a service center or, if there is no guarantee, some private workshop.

Well, as a last resort, just use a wired headset (it always comes with your phone) or a Bluetooth headset, and also communicate via speakerphone.