Wifi connection without internet access. Wi-Fi is connected, but the Internet does not work. Pages are not opening. Wi-Fi used to work, but stopped
The Internet is capturing more and more users around the world. The network can be accessed through computers, tablets, smartphones if there is a Wi-Fi network or a direct connection cable. However, when operating computers and laptops, an error such as “Unidentified network without Internet access” or “Restricted” (depending on the version of Windows) may occur. It's easy to fix, but first you need to understand the cause of the problem.
What does the error with the text “Unidentified network without Internet access” mean?
An error like “Unidentified network without Internet access” or “Restricted” (for later operating systems Windows 8, 8.1, 10) means that the computer sees a connection to the network, but for some reason this network does not have access to the Internet. There are not many reasons, since the error indicates that everything is fine with the computer’s hardware, the network card and cord are not damaged, and the problem lies directly in the connection.
“Unidentified network without Internet access” indicates the impossibility of connecting the network to the global web
The reasons can be divided into three categories:
- problems on the part of the provider - the service provider carries out technical work on its servers or closes the flow of traffic to the address if the funds on the personal balance have run out;
- error with the router - the settings have gone wrong or the device has simply overheated;
- software errors in the computer:
- IP address settings are lost;
- DNS cache is dirty;
- Internet protocol settings were violated;
- There were minor problems with Windows services.
How to find and fix the cause of the error in Windows XP, 7 or 10
Restart your computer before troubleshooting. It is quite possible that one of the services that is responsible for network protocols has failed, and you can restart all services by simply rebooting the PC. And if this procedure did not help, we begin to delve into the reasons in more detail.
If the error occurs on the provider side
We follow the chain of connection to the Internet. The first link is the provider. You need to call the service provider's support line, give your address and report that there has been no access to the Internet for some time. Provider employees are required to:
If the problem is with the Wi-Fi router
The router can also cause the lack of Internet. To make sure of this, you need to try connecting another computer, laptop or smartphone to the network. If you cannot open a website or instant messenger on all connected devices, then the problem is clearly in the router.
Unfortunately, fixing technical problems with your router is extremely difficult. You must contact the service center or directly to the provider if the device was provided by them. But if a failure occurs in the software part, there are two main methods for returning the router to working condition at home:
- Disconnect the device from power for a while. Some experts say that 30 seconds is enough, others advise increasing the period to 15 minutes. In any case, it is important that the router is not exposed to static electricity for some time. Afterwards it can be returned to working condition.
- Reset settings to factory defaults. There is a special button on the device body for this procedure. It may be called Reset or WPS. You must press this button and do not release it for 10–15 seconds. After this, all changes in the web admin will be returned to their original state, the router will literally be “as good as new.”
If the problem is in the computer software
The last link is the computer itself. For each sphere to work, several services, protocols, and correct settings are always required (the user has access to many, so sometimes we ourselves don’t know what we are disabling). Incorrect intervention or an accidental failure can lead to a chain reaction and access to the Internet will simply be cut off. Therefore, when you make changes to certain system parameters, always remember what exactly you changed and in what place, so that you can correct what you have done.
Correcting the situation with the error “Unidentified network without Internet access” on your computer involves making changes to the IPv4 protocol or resetting the settings and cache of all system Internet protocols.
Setting an automatic IP address and DNS server
First of all, you need to check whether your computer has automatic IP address and DNS server settings.
- On the keyboard, simultaneously press the Win and R keys. In the utility that opens, enter the command control.exe /name Microsoft.NetworkandSharingCenter and click “OK”.
Through the execution utility, open the “Network and Sharing Center”
- In the interface that opens, we find a connection that does not have access to the Internet and click the link opposite. In the “Status” window of the network, click the “Properties” button.
Open the “Status” of the problematic network
- In the “Properties” window of the network, select the line called “IPv4 Protocol” and press the “Properties” button again.
- We move the toggle switches to the automatic position and save the changes using the “OK” button in all interfaces.
In the network properties, set automatic parameters for the IP address and DNS server
- Reboot the PC.
The DNS server fields can be filled as 8.8.8.8 and 8.8.4.4 in the corresponding fields.
Resetting Internet Protocols
Often network problems arise due to network protocols in Windows. Some may change under the influence of the user or viruses, others may become cluttered (for example, the DNS cache). All this can lead to problems with your Internet connection. A possible solution may be to reset all protocols, DNS cache, and proxy settings.
Video: how to reset network settings
Fixing the “Unidentified network without Internet access” error is simple; you just need to try troubleshooting methods one by one, or just wait if the problem is on the provider’s side.
Hello! Not long ago I wrote articles about which can be seen on a computer with Windows 7, and in Windows 10 and Windows 8. These are the same errors that appear very often. When they appear, the result is the same - the Internet does not work, sites do not open, etc. People encounter these problems most often when setting up a router. In the articles linked above, I mainly wrote about solving these errors on the computer itself. That is, he described those cases when it was the computer or laptop that was to blame.
But according to my observations, most often the Wi-Fi router is to blame for problems with the Internet. Errors “No Internet access” and connection “Limited” are no exception. It's very easy to check. If you encounter such a problem, then simply connect another device to your router. If the Internet does not work on it, then the problem is in the router or Internet provider. We call the provider’s support and find out if they have any problems and if you have paid for the Internet. If everything is ok there, then the router is definitely to blame.
And if there is no connection to the Internet when setting up the router, then I can say for sure that the problem is definitely in incorrect settings, incorrectly connected cables, or the router is simply faulty (this happens too).
Now we will look at the settings that need to be checked first.
The Internet does not work when the router is configured "Without Internet access"
If you set out to configure the router yourself and are faced with a problem where there is no Internet connection, then do not rush to call a specialist. It doesn't matter what router you have: Tp-Link, D-Link, Asus, Tenda, Linksys, ZyXEL, or some other. I think that you already tried to configure something there, and it seemed like you did everything correctly, but for some reason you saw something like this error (icon may be slightly different):
If you have already configured something and are not sure that you did everything correctly, then I advise you to reset the settings on your router so that they do not interfere with us. Find the Reset button on the case (usually it is recessed into the device body), press it and hold it for 10 seconds. If you don’t know how to do this, or it doesn’t work, then continue setting up without resetting, or write in the comments, I’ll give you a link to the instructions.
Next, it is very important to check whether you have connected everything correctly. As a rule, the router has 4 LAN connectors- for connecting computers, TVs, etc. to the Internet and 1 WAN connector. We connect a cable from an Internet provider or an ADSL modem to it. It is very important to connect the Internet to the WAN connector, otherwise, the Internet will not work and the error “No Internet access” will appear.
As a rule, all connectors on the router are labeled. It can be written either WAN or Internet. For example, on Tp-Link routers, LAN is usually always yellow, and WAN is blue. You can take a look at.
Here is the correct connection diagram:
So, we checked, if everything is connected correctly, then we will look for a solution to the problem in the router settings.
The most important point that you need to know when setting up any router, and because of which errors with no Internet almost constantly appear after setting up the router, is this correct configuration of the router to work with your Internet provider. If you incorrectly set the Internet (WAN) settings on the router, then the Internet, of course, will not work, and you will see the error “No Internet access.”
Now I will explain in simple language. There is a provider that gives you Internet. You connect this Internet to the router. The router’s task is to establish a connection with the provider and distribute the Internet to your devices. If the router cannot connect to the provider, then the Internet will of course not work.
Let's continue to figure it out...
Why does the router not connect to the provider and the Internet does not work after setup?
In most cases, this happens because the router settings incorrectly indicate the type of connection that your ISP uses. Or, the Internet connection data is incorrectly specified. Your ISP most likely uses one of these connection methods: Dynamic IP, PPPoE, L2TP, PPTP, or Static IP.
The simplest one is Dynamic IP. The Internet should work immediately after connecting the Internet to the router. If your provider uses Dynamic IP and you see the error “No Internet access” or “Restricted”, then first of all reset the settings on the router. If this does not help, then check whether the connection type is selected on your router: Dynamic IP. I will show you how to do this below.
If your provider uses PPPoE, L2TP, or PPTP, then in addition to selecting one of these connections in the settings, you also need to specify the data for connecting to the provider, which should be given to you when connecting to the Internet. Typically this is: username, password and possibly IP address and server name.
If before purchasing a router, on your computer (if the Internet was connected) there was a high speed connection (for example, Beeline), then after installing and configuring the router it is not needed. It doesn't need to be launched. The router will connect to the provider and simply distribute the Internet via a network cable and Wi-Fi.
And then there are cases when, after installing a router, the Internet only works as long as the computer on which the Internet connection is running is turned on. It shouldn't be this way.
I think we've sorted this out. I will now show you where on the router to set the parameters for connecting to the provider. Let's look at the most popular manufacturers. You should already know what type of connection you will set and the rest of the data (username, password) if they are needed. And they are needed if you have a connection via PPPoE, L2TP, or PPTP.
Setting up a provider (WAN) on a Wi-Fi router
We will start, as usual, from Tp-Link routers
Go to settings, to the address 192.168.1.1 (or 192.168.0.1). You can take a look. Go to the settings tab Network - WAN. This is where you need to set the parameters. In the field WAN Connection Type select the connection type and set the necessary parameters.
When you have set everything, click on the button Connect, the router must connect to the provider. If there is no connection, then check the settings. Don't forget to save everything by clicking the button Save.
Go to the D-link control panel at 192.168.0.1. Look at entering settings.
Then, go to the menu Net - WAN. Click on the button on the right Add. Select the connection type and continue.
Configuring WAN settings on Asus routers
As usual, you need to go to the control panel. I wrote in detail how to enter Asus settings in the article.
In settings, on the left, select "Internet". There you can immediately indicate WAN connection type, and set the required parameters.
Setting up the Tenda router
Go to the settings of the Tenda router at 192.168.0.1, or look at the pictures. Immediately on the main settings page, opposite Access Method You can select the type of WAN connection. Depending on the selected connection, fields for additional parameters will appear below. Where you need to indicate the data that the provider must provide you.
Save the settings by clicking on Ok.
Setting up the Internet on a ZyXEL router
On the Zyxel Keenetic, the connection setup is done in an interesting way, but that’s okay, we’ll figure it out. Open the menu below Internet. Then, if you have a PPPoE, L2TP, or PPTP connection, select the PPPoE/VPN tab and click on the button Add connection.
Specify the type (protocol) and enter the required data (username, password).
Specify the connection type on Linksys
In settings(), go to menu item Settings - Basic settings. And vice versa "Internet connection type", you need to choose the one that your Internet provider uses. And if necessary, specify the necessary parameters.
Save your settings.
If you have a connection via an ADSL modem, that is, a cable goes from the modem to the router, then you need to select the connection type - Dynamic IP. This is in most cases, it just all depends on the modem settings.
Always try to configure your router according to the instructions. Even if the instructions are not written specifically for your model. The main thing is that the manufacturer matches. The control panels there are almost always the same. See our website for detailed articles on setup; in the “Setting up a router” section, select the manufacturer, then instructions for any model, if yours is not there.
If you have connected everything correctly and set all the settings correctly, but the Internet through the router still does not work, the “No Internet access” error has not disappeared, then you need to rule out problems on the side of the Internet provider. It may even be that the connector on the network cable from the provider has come loose. You can try connecting the Internet directly to your computer and see if it works.
If you are confused about the settings or indicated something wrong, then it is best to reset the settings on your router to factory settings and configure everything again. Some incorrect parameters may hinder you.
Well, there is no need to rule out a faulty router. Different things happen. You can check its operation with another provider, if possible. Or, go to the store and have them check it.
That's all. Ask questions in the comments and share your experience. I'd love to see your comments!
Before you begin to find out why Wi-Fi or the Internet does not work, you should know (especially for those who have just purchased a Wi-Fi router) that it is not enough to just connect the provider cable to the router, you also need to configure it (set up the Internet and Wi-Fi network ). All of the methods described below are valid if Wi-Fi and the Internet were working for you before, and then suddenly stopped or you cannot connect a new device to Wi-Fi. For convenience, I divided the article into two parts, the first is devoted to the inability to connect to a wireless network, the second part will answer your questions if you are connected to a Wi-Fi network but there is no Internet.
Cannot connect to Wi-Fi network.
Reboot the router.
The first thing you need to do if you have problems connecting to a Wi-Fi network is to restart the router. To do this, simply disconnect the power supply from the router and connect it again after a few seconds. After 1-2 minutes. The device will boot, then try connecting to the wireless network again. To avoid such situations in the future, I recommend updating the router firmware (perhaps the manufacturer knows about the problem and fixed it in the new firmware).
Enabling the Wi-Fi module on the laptop.
Check if Wi-Fi is turned on on your laptop, I won’t bother, I described all the ways to turn on Wi-Fi in the article How to turn on Wi-Fi on a laptop .
Change the wireless network mode.
If you are trying to connect a device (laptop, smartphone) that is more than 5-7 years old, you must take into account that it may not support the modern Wi-Fi mode - n. Therefore, you need to switch the router to an operating mode that is supported by the device or enable mixed mode b/g/n. More details about Wi-Fi operating modes are described. In order to switch the wireless network mode, you need to go to the router’s web interface, go to the Wi-Fi settings and select the appropriate mode.
Removing a duplicate network SSID.
One of the possible problems of not being able to connect to Wi-Fi is a duplicate Wi-Fi network name (SSID). Suppose you come to your friends, their Wi-Fi network is called “Home”, you successfully connected to it. Time passed and you came across the same network name with other friends or at home. The laptop (this also applies to tablets and smartphones) tries to connect to the network using the previously saved password, but it fails because a new password is used for this name. To solve this problem, you need to remove the matching network from the list of saved Wi-Fi networks.
To do this, right-click on network icon in the lower right corner of the screen and select "Network and Sharing Center."
After this, you will see a list of saved wireless networks. If you see that the network you are trying to connect to is in this list, you need to remove it from this list. Select the network and click the "Delete" button. After this, you will need to enter a password to connect to the wireless network.
No Internet via Wi-Fi.
Internet payment check.
The simplest thing that can happen when the Internet is not working is that it’s time to pay for it or the provider is working on it. To clarify the situation, call your provider and find out if you have a debt for the Internet and whether work is being done on the line.
Static IP address.
One of the problems with the Internet not working may be that the registered static address does not have the network settings that are necessary. In this case, I recommend using automatic network settings retrieval. To do this, you need to go to the Network and Sharing Center. One way to do this is to right-click on network icon in the lower right corner of the screen and select "Network and Sharing Center".
Another way is to use hotkeys
It doesn’t matter which method you used, the result will be the same - the Network Connections window will appear on the monitor. Next, you need to double-click on the wireless connection. In the status window that opens, select “Properties” in the properties window “Internet Protocol Version 4 (TCP/IPv4)”
Problem with the router.
The Internet may not work due to a router failure; the simplest thing you can do is reboot it. There are situations when the router resets the Internet settings, in which case you need to connect to it via the web interface and re-enter the Internet settings, in order to experience fewer problems with the router in the future, I recommend updating its firmware.
Conclusion
In this article, I described all the ways I know to solve problems with Wi-Fi and the Internet. If these methods do not help you, you can describe the problem in detail in the comments and I, together with the readers of this site, will try to help you.
Trying to connect to a Wi-Fi network may result in the laptop finding the network and connecting to it, but will not be able to use the Internet. If the laptop notices a lack of Internet access when the network is connected, it will warn you about this with an icon in the form of a yellow triangle next to the connected Wi-Fi icon.
Reasons for lack of Internet
The cause of the problem lies either in the router, or in the Internet connection, or in the laptop itself, so the methods described below will help you solve it in all cases. Perhaps the Internet itself is not working due to problems on the operator’s side, or there was a failure in the router that allowed the network to disappear, or the laptop did not correctly recognize and use the network.
The list of possible causes is wide, it is necessary to narrow it down. First of all, take another device, for example a phone or tablet, and try using it to access the Internet via the same Wi-Fi network. If this works, then the problem is solely in the laptop.
The laptop reports that there is no Internet access
If the Internet is not available on other devices, then you need to understand whether the reason is in the Internet cable or router. To find out, you need to try using the Internet connection directly through your laptop. Remove the modem or cable from the router and plug it into the device port, connect and check if you have access to the Internet. If the answer is no, then the problem is in the modem itself, the wire or on the operator’s side. In any case, the way out of the situation is to contact the support service of the company that provides you with the Internet. Their contact numbers are on the official website.
If the direct connection gives a positive result, then the router remains to be blamed, so you need to use the instructions associated with it.
Solving the problem on the laptop side
If, during the above instructions for identifying the cause of the failure, you learned that the network does not work exclusively on a laptop, then successively use all the methods below. One of them will most likely restore your access to the Wi-Fi network.
Reconnection
Open the Network Control Panel, disconnect from Wi-Fi, and reconnect. Perhaps this time the laptop will be able to correctly configure all network settings, and Internet access will return.
Disconnecting from the network and connecting to it again
Reboot
Reboot the laptop, during this process all processes present in the system will restart. Enabling them again will cause frozen elements to start working.
Reboot the computer
Antivirus deactivation
Every modern antivirus has a built-in Firewall that ensures security when working on the Internet. But there is a chance that it mistakenly considers your connection to be potentially dangerous and blocks it. After disabling your antivirus, try connecting again without activating it. If the Internet appears this time, then the problem is with the defender, you will have to replace it with another one.
Turn off the antivirus
But under no circumstances leave your device without an antivirus; you will definitely catch a virus. Install another, at least free, antivirus, or contact the technical support of the defender you are using, informing them that your home network is mistakenly considered dangerous. They will tell you what actions need to be taken to get rid of such an error.
Automatic diagnostics
Windows 10 comes with tools that can automatically fix most problems that users often encounter. There is a similar tool for the Internet module.
- Open the list of networks and go to network settings.
Open network and Internet settings
- Once in the settings, go to the “Status” block and open the adapter settings.
Click on the “adapter settings” button
- A list of adapters will open, double-click on the one that is responsible for connecting to your Wi-Fi network. You can identify the one you need by its name.
Double click on the adapter
- Start the diagnostic procedure by clicking on the button of the same name.
Click the “Diagnostics” button
- Wait for the automatic scan to complete. The system will notify you about its results. If any problems are resolved, then it is worth checking whether Internet access is available.
The program will tell you if the errors have been resolved
Manually changing settings
The connection settings may be messed up; you need to check them yourself:
- While in the adapter list window, expand the properties of the one you need.
Select the adapter and open properties
- Find the IPv4 protocol that is used every time you connect to the network and open its properties.
Select the IPv4 protocol and open its properties
- Assign an automatic search for IP and DNS service addresses if these values have not been previously set. Check if this helped you access the Internet.
We indicate that IP and DNS searches should be performed automatically
- Perhaps the problem is with the DNS servers, so let's try using free analog servers from Google. Set the main and backup gateways respectively: 8.8.8.8 and 8.8.4.4. Check the network status again.
Set the values to 8.8.8.8 and 8.8.4.4
- Changing the IP may also help. For the main IP, change the last digit to any one, and look for the value of the main gateway on the router itself. There should be a sticker on it that has a value similar to IP and consists of four numbers broken up by dots.
Specify the required IP addresses and gateway
Solving problems on the router side
If, while searching for the cause, you find out that the problem lies in the router, you need to make some changes to it. Use all the methods listed below in turn, they are arranged in order: from the fastest and easiest to the more serious options.
Reboot
A reboot will cause all processes running in the router to start working again. If any of them were in a frozen state, it will come out of it and possibly provide stable Internet access.
Turn off and turn on the router again
Reset settings
There is a chance that the router settings have been messed up. The best way to restore them is to restore them to factory settings. This can be done using a small Reset button located on one of the router panels. Hold it down for 10–15 seconds until you notice the lights turn off, indicating that the router is rebooting. Once it turns on again, all settings will be restored. Check if this solves the problem.
Press the Reset button for 10–15 seconds
DHCP setup
In some situations, you will have to specify DHCP manually; to do this, you need to perform the following steps:
What to do if nothing helps
If none of the methods described above solved your problem, there is only one option left - the cause of the breakdown lies in the physical part of the router or laptop. The Wi-Fi module is probably broken and needs to be replaced. This can be done at any technical service; before contacting it, you should check to see if the warranty has expired. If the warranty has not yet expired, repairs at the official service center will be free of charge.
If you have a connection problem, first find out which device is causing the problem. Then reboot the problematic device and check its settings. Don't forget, the Internet may not work due to problems on the operator's side.