• Lenovo Service Center. Lenovo Service Center Symptoms of a virus infection of an Android device

    Why did your mobile phone suddenly begin to behave differently than usual, or even “take on” its own “life”? Perhaps because a malicious program has settled in it. Today, the number of viruses and Trojans for Android is growing exponentially. Why? Yes, because the cunning virus writers know that smartphones and tablets are increasingly being used by our fellow citizens as electronic wallets, and they are doing everything to transfer funds from the owners’ accounts into their pockets. Let's talk about how to understand that a mobile device has caught an infection, how to remove a virus from Android and protect yourself from repeated infections.

    Symptoms of a virus infection on an Android device

    • The gadget turns on longer than usual, slows down, or suddenly reboots.
    • Your SMS and phone call history contains outgoing messages and calls that you did not make.
    • Money is automatically debited from your phone account.
    • Ads that are not associated with any application or site are displayed on your desktop or browser.
    • The programs are installed by themselves, Wi-Fi, Bluetooth or the camera are turned on.
    • I lost access to electronic wallets, mobile banking, or for unknown reasons the amount in my accounts decreased.
    • Someone has taken over your account on social networks or instant messengers (if used on a mobile device).
    • The gadget is locked, and a message is displayed on the screen that you have violated something and must pay a fine or simply transfer money to someone to unlock it.
    • Applications suddenly stopped launching, access to folders and files was lost, and some device functions were blocked (for example, buttons could not be pressed).
    • When launching programs, messages like “an error occurred in the com.android.systemUI application” pop up.
    • Unknown icons appeared in the application list, and unknown processes appeared in the task manager.
    • The antivirus program informs you when malicious objects are detected.
    • The antivirus program has spontaneously deleted itself from the device or does not start.
    • The battery of your phone or tablet began to discharge faster than usual.

    Not all of these symptoms are 100% indicative of a virus, but each is a reason to immediately scan your device for infection.

    The easiest way to remove a mobile virus

    If the gadget remains operational, the easiest way to remove the virus is to use the antivirus installed on Android. Run a full scan of the phone’s flash memory, and if a malicious object is detected, select the “Delete” option, saving the neutralized copy in quarantine (in case the antivirus detected something safe and mistook it for a virus).

    Unfortunately, this method helps in about 30-40% of cases, since most malicious objects actively resist being removed. But there is control over them too. Next we will look at options when:

    • the antivirus does not start, does not detect or does not remove the source of the problem;
    • the malicious program is restored after removal;
    • The device (or its individual functions) is blocked.

    Removing malware in safe mode

    If you can't clean your phone or tablet normally, try doing it safely. The majority of malicious programs (not just mobile ones) do not show any activity in safe mode and do not prevent destruction.

    To boot your device into Safe Mode, press the On/Off button, place your finger on “Power Off” and hold it until the “Enter Safe Mode” message appears. After that, click OK.

    If you have an old version of Android - 4.0 and lower, turn off the gadget in the usual way and turn it on again. When the Android logo appears on the screen, press the Volume Up and Volume Down keys simultaneously. Hold them down until the device boots up completely.

    While in safe mode, scan your device with an antivirus. If there is no antivirus or it does not start for some reason, install (or reinstall) it from Google Play.

    This method successfully removes advertising viruses such as Android.Gmobi 1 and Android.Gmobi.3 (according to Dr. Web classification), which download various programs to the phone (in order to increase the rating), and also display banners and advertisements on the desktop.

    If you have superuser rights (root) and you know exactly what caused the problem, launch a file manager (for example, Root explorer), follow the path where this file is located and delete it. Most often, mobile viruses and Trojans place their bodies (executable files with the .apk extension) in the system/app directory.

    To switch to normal mode, simply restart your device.

    Removing mobile viruses via computer

    Removing viruses on a phone via a computer helps when a mobile antivirus cannot cope with its task even in safe mode or the device’s functions are partially blocked.

    There are also two ways to remove a virus from a tablet and phone using a computer:

    • using an antivirus installed on a PC;
    • manually through a file manager for Android gadgets, for example, Android Commander.

    Using antivirus on your computer

    To scan your mobile device files with an antivirus installed on your computer, connect your phone or tablet to your PC with a USB cable, selecting the “As a USB drive” method.

    Then turn on USB.

    After this, 2 additional “disks” will appear in the “Computer” folder on the PC - the internal memory of the phone and the SD card. To start scanning, open the context menu of each disk and click “Scan for viruses”.

    Removing malware using Android Commander

    Android Commander is a program for exchanging files between an Android mobile gadget and a PC. When launched on a computer, it provides the owner with access to the memory of a tablet or phone, allowing you to copy, move and delete any data.

    For full access to all the contents of the Android gadget, you must first obtain root rights and enable USB debugging. The latter is activated through the service application “Settings” - “System” - “Developer Options”.

    Next, connect the gadget to your PC as a USB drive and run Android Commander with administrator rights. In it, unlike Windows Explorer, protected system files and directories of the Android OS are displayed - just like, for example, in Root Explorer - a file manager for root users.

    The right half of the Android Commander window shows the directories of the mobile device. Find the executable file of the application (with the extension .apk) that is causing the problem and delete it. Alternatively, copy suspicious folders from your phone to your computer and scan each of them with an antivirus.

    What to do if the virus is not removed

    If the above operations did not lead to anything, the malicious program still makes itself felt, and also if the operating system ceases to function normally after cleaning, you will have to resort to one of the radical measures:

    • reset with restoration of factory settings through the system menu;
    • hard reset via the Recovery menu;
    • reflashing the device.

    Any of these methods will return the device to the same state as after purchase - there will be no user programs, personal settings, files or other information (data about SMS, calls, etc.) left on it. Your Google account will also be deleted. Therefore, if possible, transfer the phone book to the SIM card and copy paid applications and other valuable objects to external media. It is advisable to do this manually - without using special programs, so as not to accidentally copy the virus. After this, begin the “treatment”.

    Restoring factory settings through the system menu

    This option is the simplest. It can be used when the functions of the operating system and the device itself are not blocked.

    Go to the Settings application, open the Personal - Backup section and select Factory reset.

    Hard reset via Recovery menu

    A “hard” reset will help deal with the malware if it is not removed by any of the above methods or has blocked login. To our joy, access to the Recovery menu (system recovery) is retained.

    Logging into Recovery works differently on different phones and tablets. On some, to do this, you need to hold down the “Volume +” key when turning on, on others - “Volume -”, on others - press a special recessed button, etc. The exact information is contained in the instructions for the device.

    In the Recovery menu, select the option “wipe data/factory reset” or simply “factory reset”.

    Flashing

    Flashing is essentially reinstalling the Android OS, the same extreme measure as reinstalling Windows on a computer. It is resorted to in exceptional cases, for example, when a certain Chinese virus is embedded directly in the firmware and has been living on the device since its “birth.” One of such malware is the spyware android spy 128 origin.

    To flash a phone or tablet, you will need root rights, a distribution kit (the firmware itself), an installation program, a computer with a USB cable or an SD card. Remember that each gadget model has its own individual firmware versions. Installation instructions are usually included with them.

    How to avoid virus infection of Android devices

    • Install mobile applications only from trusted sources, refuse hacked programs.
    • Update your device as system updates are released - in them, developers close vulnerabilities that are exploited by viruses and Trojans.
    • Install a mobile antivirus and keep it always on.
    • If your gadget serves as your wallet, do not allow other people to use it to access the Internet or open unverified files on it.

    Lenovo currently ranks fourth among the top five global PC manufacturers. The company's arsenal includes desktop PCs, laptops, mobile phones, smartphones, netbooks and even servers, monitors, tablets, and video cards. And this is despite such additions to all of the above as mice, keyboards, memory modules, optical drives, power supplies, software and accessories, as well as cases and bags for laptops. The breadth of the company's product range is impressive, and filling the consumer market with Lenovo electronics requires serious support. A Lenovo specialized service center carries out this in many cities, especially in large centers of the country.

    Today, there is a fairly common tendency to turn not to specialized service centers, but to little-known “but very understanding” equipment repairmen. When making such a choice, you should understand that the Lenovo service center directly deals exclusively with this type of equipment and electronics and knows one hundred percent the intricacies of this particular company. Moreover, the Lenovo service center has the ability to quickly cooperate with other specialized companies that supply the necessary original parts for Lenovo equipment.

    It is worth noting that most of the gadgets produced by this company have a wide range of non-standard and unique parts that can be found in few places. This is a known problem with Lenovo devices, but everything is solved thanks to specialists. Only the Lenovo service center is able to obtain such necessary parts for a laptop as, for example, a matrix or original backlight lamps. In any case, if you have any problems with the electronics of this company, you should contact the Lenovo service center, and here's why:

    1. Only specialists can guarantee the quality of the work performed, with a full diagnosis and determination of the exact cause of the problem.

    2. Exclusively at the Lenovo service center, if necessary, you will be offered to replace the non-working part with an original one. You can get an original part only by specially ordering it somewhere in advance, or from another phone, but in the center it arrives directly in the shortest possible time.

    3. Lenovo service centers provide maintenance for all company equipment, since they have specialists selected and trained directly to service Lenovo.

    4. After purchasing one or another Lenovo gadget, the buyer purchases a warranty card or check, with which you can receive free service. This service is provided exclusively at the Lenovo service center. This right is lost if the device has already been opened before the service specialist.

    5. Maintenance of any Lenovo manufacturer’s products can take place in any of the services after the end of the warranty period.

    On the Lenovo service center website you can see the list of gadgets that need to be repaired, as well as see the pricing policy (if the repair is not under warranty) and the location of the nearest service department. Among them you will see repair services for tablets, laptops, netbooks, all-in-one PCs at low prices. The technicians performing repair work not only replace parts, but also carefully understand the essence of the problem, doing everything possible to prevent a recurrence of the incident.

    At the Lenovo service center you will be offered a wide range of repair services and determining the cause of the breakdown:

    testing the entire system for breakdowns and correct operation of all functions;
    diagnostics of the gadget, including the operation of internal systems, heating, the operation of each part, which helps to accurately determine the cause of the breakdown, and also prevents new breakdowns of the device;
    replacement of parts, including the matrix of an electronic device. The size of its diagonal is not important, since the Lenovo service center works directly with the company’s suppliers;

    repair of the matrix and other equipment elements. Craftsmen undertake repairs only after a thorough examination and diagnosis of the problem, when the cause is discovered and the repair solution becomes obvious to them;
    comprehensive repair of the entire device, which may be necessary in case of major breakdowns, for example, after the gadget has been dropped from a great height, etc.

    Repairing individual parts, not to mention complex repairs, requires the intervention of a real professional, and given the originality and uniqueness of some of the company’s electronics designs, only the Lenovo service center can perform this work efficiently. In their daily work, craftsmen regularly use high-class repair equipment, which allows them to perform the most delicate tasks. Among these working tools, mention should be made of:

    specialized digital microscopes that allow accurate diagnostics;
    BGA class soldering stations;

    necessary for complete repair and diagnostics of the hardware and software complex.
    Moreover, each Lenovo service center also offers simpler services, for example, qualified advice to clients who wish to purchase electronics and equipment from this manufacturer. The specialists at the center have experience working with many devices, as well as deep knowledge of each of them, so consultations on the correct operation, use of individual functions of the device, etc. are also provided directly by Lenovo service centers. Among other offers, there is also a replacement and software update for laptops, netbooks or desktop PCs.

    Thus, the decision to use the services of the Lenovo service center is the most correct one if your gadget begins to work incorrectly, or if specific functions are not recalled, as well as if absolutely any problems or questions arise in the field of Lenovo technology and electronic technologies.

    Lenovo not only manufactures gadgets, but also develops software. Among such programs is SECUREiT (or Security), a functional tool with extensive functionality. What is it and how to remove Security from Lenovo gadgets?

    What is SECUREiT?

    SECUREiT is an application that is equipped with antivirus and antispam options. It also protects the smartphone from theft of the user’s personal information. In addition, the utility can prevent applications from gaining access to sending messages, location, recording audio and video (this requires administrator rights or Root). If you lose your smartphone, when you replace the SIM card, protection will be activated and the device will not be able to be used without entering a password.

    Another useful Security feature is smartphone acceleration (the application closes unnecessary background processes).

    How to remove a program from a Lenovo phone?

    SECUREiT is a pre-installed application, so you can’t just remove it from the list. There are several steps you need to follow:

    • Get Root rights on the device.
    • Install a file manager (if it was previously installed, then skip this step).
    • Go to the /System/priv-app directory and delete the apk file with the name LenovoSafeCenter-row, confirming all requests that appear.
    • Reboot your smartphone so that the application disappears from the curtain.

    Note! If after completing all the steps the application still works, then you should go to the /data/app directory and delete the apk file com.lenovo.safecenter.ww-1. Apart from this file, you don’t need to touch anything, because the folder is a system one and any changes may lead to problems with the performance of the device.

    After you have removed Security from your Lenovo phone, do not forget to install a new antivirus.

    Secure IT (Security) is an application that allows you to carry out a whole range of measures to ensure the security of your Lenovo smartphone, however, due to its intrusiveness, it irritates many users who want to get rid of it as soon as possible. How to remove Secure IT (Security) from your device?

    What does SecureIT look like?

    Secure IT (Security) constantly hangs in the notification shade and annoys many. By clicking on it, the application itself opens, ready for use.

    Of course, you can turn off the notification from this application and get rid of it in the notification shade, but if you don’t plan to use it, then why not delete it?

    How to remove SecureIT (Security)?

    If you try to remove the SecureIT application in the usual way, you will realize that this is impossible due to security settings, since the application is a system one. The first step is to obtain administrator rights (root). There are different ways to get root, some of them are described in the articles:

    Launch Total Commander and look for the folder /System/priv-app, and in it LenovoSafeCenter-ROW.apk. With a long press, select this file and in the menu that opens, click on the “Delete” button, after which we answer all questions in the affirmative.

    After this, the application will be deleted, but the link about it in the notification shade will remain, but after a reboot it will also disappear.

    If the application is still running, you need to go to /data/app and delete com.lenovo.safacenter.ww-1.apk. Due to the fact that this section of the file system is a system one, be very careful not to delete anything unnecessary, as this can lead to incorrect operation of the firmware and failure of the smartphone.

    A special Secure IT application is responsible for secure operation on a Lenovo smartphone. One glance at the curtain is enough to confirm its presence. You can call the application for work with a regular press.

    Sometimes it can happen that even if you have an antivirus installed, you can still infect your smartphone with a virus. And then you will be faced with the choice of which one to install?
    Keeping two antiviruses is not very good for both memory and battery. Plus, they can simply conflict with each other.


    If for some reason you decided that you don’t need it and decided to remove the antivirus on your Lenovo, then this is quite doable, but you will still have to work a little.
    If you have already tried to do this by taking the usual steps, you have seen that nothing worked. Everything is absolutely correct, since Secure IT, like a real security system, simply fulfilled its functions. It's a system application and you can't just get rid of it.

    So let's figure it out together how to remove Secure IT.

    The very first and most important thing in this matter will be to obtain administrator rights. This is called root. How to get root rights you can!

    In addition, before uninstalling Secure IT, you need to get a file manager. You can choose any one from the list on Google Play, but I advise you to take a closer look at Total Commander or ES File Explorer. You can also download it from the Internet, for example or, or use it via GooglePlay.

    We look for a folder called /System/priv-app after the application is launched. This folder contains the LenovoSafeCenter-ROW.apk file. Make sure once again that you want to delete the antivirus file, then select this file by long pressing. A menu will appear in which you will see a delete button. It needs to be pressed. Further actions are to give confirmatory answers to all proposed questions. The last “Yes”, and Secure IT is deleted.

    Don’t be surprised if, after all this, there is still a link to the application on the curtain. To make it go away, just restart your smartphone.
    Don't think you did something wrong when you try to remove your antivirus and the program continues to run.



    Go to /data/app. Find and delete the file in it com.lenovo/safecenter.ww-1.apk.

    Here you need to show maximum care to remove only what is required, otherwise not only the functionality of the Android system, but also the firmware will be disrupted. You don't want to get a "brick"?

    That's all you need to know about how to remove Secure IT. Go for it!

    Update:
    “On newer models, a copy of LenovoSafeCenter.apk is located in System/lib/libnac.dat. We delete the file and the antivirus doesn’t bother us anymore.”

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