• Skype failed to connect to android. Why is there no connection on Skype? Detailed analysis

    Sometimes Skype users encounter such a problem that when starting the program, an error appears about there being no connection or the connection goes on forever. And at the same time, the Internet works on the computer, sites open in the browser, and so on.

    Causes of the problem

    Understanding the cause of this problem when Skype does not connect is extremely difficult. Most often, restarting the computer solves the problem. But in some cases it remains. The issue may be with Skype itself. For example, its data is damaged, or an old version is used. The failure may also be due to incorrect system configuration or blocking of the program by a firewall. Sometimes the essence of the error lies in the operation of the antivirus, which interrupts the connection.

    We must also not forget that authentication in Skype occurs with the participation of the Internet Explorer browser. And if its settings are messed up, then various problems may arise.

    The result of any of the described reasons is that the program cannot send login information to the server. Then an endless Skype connection occurs or connection errors appear.

    Solving the problem

    There are 3 simple ways to fix this problem: reinstalling, deleting Skype files and resetting Internet Explorer settings. One of them will definitely help restore communication.

    But before you start trying to fix the problem, you should make sure that the problem is related to your computer. Sometimes, when there is no connection on Skype, it's all about the developer's servers. They can be disabled as a result of a failure or during maintenance work.

    Use the resource Down right now. There, information about the servers is presented in the form of a graph. The current status is displayed on the right. Up - everything is normal. Down - servers are not working.

    Also try disabling your antivirus and logging in to your account again. It can block communication with servers. In this case, you should add the program to the antivirus exceptions.

    Method 1: Reinstallation

    The most obvious reason for such a failure is an outdated version of Skype. It is initially set to auto-update, but the feature can be disabled. It can, of course, be reactivated. But the best solution would be a complete reinstallation.


    Method 2: Reset Internet Explorer settings

    You can also try reverting the Internet Explorer browser settings to their original state. To do this, open it and press the Alt key. A toolbar will open, click on “Service”. From the context menu, call the “Browser Options” element.

    There you need to go to the “Advanced” section and activate the “Reset” option. A confirmation window will appear, click the “Reset” button again. All that remains is to restart the computer.

    Method 3: Deleting program files

    In a number of situations, the problem, although related to Skype itself, cannot be solved by a simple reinstallation. This happens because when you uninstall the program, some files are not erased, and the failure occurs precisely because of them. Accordingly, if the previous methods did not give the desired result, try the following:


    Even such well-functioning programs as Skype, which have existed for several years, can fail. Today we will look at the error “Skype cannot connect, the connection could not be established.” Causes of this annoying problem and ways to solve it.

    There may be several reasons - problems with the hardware of the Internet or computer, problems with third-party programs. Skype itself and its servers may also be to blame. Let's take a closer look at each source of trouble connecting to Skype.

    A common cause of problems connecting to Skype is the lack of Internet or its poor quality.

    To check the connection, look at the lower right side of the desktop (tray). There should be an Internet connection icon displayed. With a normal connection it looks like this.

    If the icon shows a cross, then the problem may be due to a broken Internet cable or a faulty computer network card. If a yellow triangle is displayed, the problem is most likely on the provider’s side.

    In any case, try restarting your computer. If this does not help, call your provider's technical support. You should receive assistance and restore the connection.

    Your Internet connection may be of poor quality. This is reflected in long loading times for sites in the browser, the inability to smoothly view video broadcasts, etc. Skype in such a situation may give a connection error. This situation may be due to temporary network outages or poor quality of provider services. In the latter case, we recommend changing the company that provides you with Internet services.

    Closed ports

    Skype, like any other network program, uses certain ports for its operation. When these ports are closed, a connection error occurs.

    Skype requires a random port with a number greater than 1024, or ports with numbers 80 or 443. You can check whether the port is open using special free services on the Internet. You just need to enter the port number.

    The reason for closed ports may be blocking on the part of the provider or blocking on your wi-fi router, if you use one. In the case of a provider, you need to call the company's hotline and ask a question about blocking ports. If the ports are blocked on your home router, then you need to open them by performing the configuration.

    Alternatively, you can tell Skype which ports to use for operation. To do this, open the settings (Tools>Settings).

    Here you can specify the port to use, and you can also enable the use of a proxy server if changing the port does not help.

    After changing the settings, click the save button.

    Blocked by antivirus or Windows firewall

    The reason may be an antivirus that prevents Skype from connecting, or a Windows firewall.

    In the case of an antivirus, you need to look at the list of applications blocked by it. If Skype is there, it needs to be removed from the list. Specific actions depend on the antivirus program interface.

    When the operating system firewall (aka firewall) is to blame, the entire procedure for unblocking Skype is more or less standardized. Let's describe how to remove Skype from the firewall block list in Windows 10.

    To open the firewall menu, enter the word “firewall” into the Windows search bar and select the suggested option.

    In the window that opens, select the menu item on the left that is responsible for blocking and unblocking network applications.

    Find Skype in the list. If there is no checkmark next to the program name, it means the firewall was the cause of the connection problem. Click the “Change settings” button, and then check all the boxes in the line with Skype. Accept the changes with the “Ok” button.

    Try connecting to Skype. Now everything should work.

    Old version of Skype

    A rare, but still relevant reason for problems with connecting to Skype is the use of an outdated version of the program. Developers occasionally drop support for certain legacy versions of Skype. Therefore, update Skype to the latest version. It will help you.

    Or you can simply download and install the latest version of the program from the Skype website.

    Connection Server Overload

    Several tens of millions of people use Skype simultaneously. Therefore, when a large number of requests to connect to the program arrive, the servers may not be able to cope with the load. This will result in a connection problem and a corresponding message.

    Try connecting a couple more times. If this does not work, wait a while and try to connect again.

    We hope that this list of known causes of Skype network connection problems and solutions to this problem will help you restore the functionality of the application and continue communicating in this popular program.

    While working with Skype, a message often appears stating that a connection cannot be established. Appearing at the wrong moment, the message breaks the connection, preventing you from finishing the conversation. Getting Skype back to work is easy. You need to understand the causes of the problem and perform a sequence of actions.

    Reasons for the error

    After entering your login and password, this data is sent to the server for verification. After confirming the data, the server informs the program on the computer that the data is reliable and authentication has been completed. If a connection error occurs, this means that the program cannot synchronize with the server and does not allow the user to access the network.

    Among the reasons for the lack of connection are the following:

    1. The version is outdated and no longer relevant.
    2. The program is blocked by the Windows Firewall.
    3. The computer is not connected to the network.
    4. The provider has blocked Skype.
    5. The program server is not responding.
    6. The program has crashed.

    Troubleshooting

    I will analyze cases in which a malfunction occurs in Skype.

    Checking your Internet connection

    The first thing to do if Skype is unable to establish a connection is to check your network connections. Launch any browser and try to access any website. If there is no Internet, we see a corresponding message.

    Checking the program version

    Microsoft regularly releases updates for its product. The company is interested in ensuring that users use only new versions of the product. Therefore, older versions are unstable and often crash. Information about the current version is available in the “Help” section. In the pop-up window, click About Skype.

    In addition to the version, the manufacturer indicates the year the update was released. Versions released last year are considered out of date.

    The update is made through the official website. Go to Skype.com and click “Download”.

    Disabling the firewall

    Another reason why Skype says “Connection could not be established” is because Windows is blocked. Firewall is a standard protection that is present in all versions of Windows. It blocks suspicious activity from the network. A firewall is a useful application, but its operation also affects the stability of useful programs and applications. In particular, it can cause problems with Skype. To check the influence:


    Disabling antivirus

    It has a list of programs that it blocks or prohibits access to the Internet through them. Skype sometimes falls into their number. If this happens, add the program to the antivirus exclusion list, and network access will be restored.

    Router settings

    Skype malfunctions are caused by incorrect operation of the router. To eliminate this possibility, do the following.

    Skype is a free program for communicating over the Internet. Without a network connection, you won't be able to send a message or start a call. If there is no connection on Skype, you can try to fix the problem yourself.

    If you are using a proxy or VPN, try disabling them. Additionally, check whether your computer or smartphone has a network connection. Sometimes the problem can occur when the connection is too poor or slow.

    Other reasons:

    1. If you are using the mobile version, try to connect to the network via Wi-Fi, not 3G and vice versa.
    2. Make sure your antivirus or firewall is not blocking the application from accessing the Internet. Try disabling them or adding Skype to exceptions.

    Sometimes the problem may be on the Skype side, in which case it is enough to check the status of the servers. If the error continues after several hours, and there is no information about system failures, reinstall the program or follow the steps described below.

    If you have disabled automatic checking for available updates in the program settings, the old version may stop working when a new version is released. In this case, Skype does not connect to the server and you cannot log into your account.

    You can from the official website of the developer.

    If the program starts but you cannot make a call, follow these steps:


    If a new version is available, it will be downloaded automatically. Try launching the program and logging into your account.

    Method 2: Connection Settings


    After completing these steps, try again to make a call or send a message to your interlocutor. When doing this, make sure that the contact you are trying to contact is online.

    An endless connection can occur not only due to errors, but also due to a slow or unstable Internet connection. In this case, the problem only appears when you try to make a call (via audio or video connection). If you cannot send text messages or log into your account, it makes sense to reinstall the program and check your connection settings.

    What to do in this case? Why can this even happen? Answering these questions is not so easy. Especially considering that the application most often fails on computers. Nevertheless, today we will learn how to deal with the problem under study. So what should you pay attention to first?

    Internet connection

    Skype failed to connect? What to do? The first thing you need to do is check that you have a network connection. Its absence leads to the appearance of the mentioned message.

    In general, this alert indicates that Skype cannot connect to the application server. The program sends a signal, but does not reach the server. Accordingly, it is impossible to work with the application.

    To check, you can open your browser and try to access any website. Didn't work out? This means there is something wrong with the Internet! This was the reason for the failure.

    Problems with your Skype Internet connection may be caused by:

    • debt to pay for network access;
    • failure of the provider;
    • accidents and technical work on transmission lines;
    • OS crashes.

    You can try to restart the Internet and modem. As soon as network access is restored, an error like “Skype cannot establish a connection” will not appear.

    Old versions

    The next scenario is that the user has an outdated version of Skype. Such applications are no longer supported by developers over time.

    Got the message "Skype could not connect"? What to do? Now is the time to look at the software version and update it if necessary.

    To do this you will need:

    1. Open the Skype authorization window.
    2. Go to "Help" - "About Skype".
    3. Look at the application version and the year the build was created.
    4. If necessary, open skype.com and download the latest version of the application from there.
    5. Install Skype and try to connect again.

    Important: it is better to remove the old version of the software. To do this, it is recommended to open "Start" - "Control Panel" - "Add or Remove Programs" - "Uninstall...".

    Firewall

    But these are not all the options for the development of events. Skype does not have an Internet connection sometimes due to the built-in firewall. It appeared in Windows with the Windows 7 version. To correct the situation and log into Skype, the mentioned service will have to be disabled.

    To do this you will need:

    1. Go to "Control Panel". The corresponding item is located in the start menu on the left side of the screen.
    2. In the "View" section, set "Category".
    3. Select "System and Security".
    4. Click on "Windows Firewall".
    5. In the left menu, click on "Turn firewall on or off."
    6. Set "Disable" everywhere.
    7. Click on "Save/Ok".

    Now you can try to launch Skype again. If the problem is the firewall, then the application will start working at full capacity. Still, a notification appears on the screen: What should I do next?

    Antivirus

    It is possible that the installed antivirus is interfering with the application. It’s not for nothing that developers recommend turning off this software when initializing programs and when launching some utilities. Maybe Skype files are recognized as malicious for one reason or another.

    How exactly to disable the antivirus? It all depends on what PC security application a person has installed. Most often, it is enough to right-click on the software icon in the Windows tray and select “Exit” there.

    Equipment

    Sometimes it is impossible to establish a connection in Skype due to the modem/router. For example, if it fails or a settings reset occurs. Unfortunately, users forget about this point.

    More precisely, the following instructions will help:

    1. In the browser, type 192.168.0.1. The number may change. It can be clarified in the router documents.
    2. Log in to the system. Usually the default password and login is admin.
    3. Go to "Virtual Servers".
    4. Click on the "Add" button.
    5. In the "Name" section write Skype, in the "Port" (final) - 4960, for example.
    6. Click on "Save".
    7. Open Skype.
    8. Go to "Tools" - "Connection problems...".
    9. Specify the port specified in the router settings in the "Use Port" window.
    10. Click on "Save".

    Resetting Skype settings

    Skype failed to connect? What to do in this case? The last tip is to reset the application settings.

    How to bring your idea to life? You will have to:

    1. Open "Start".
    2. Type %appdata% into the search bar.
    3. Login to the mentioned folder.
    4. Open the Skype section.
    5. Select all documents and delete them.
    6. Launch Skype and log in using your username.

    All of the above methods turn out to be quite effective in practice. But you shouldn't dwell on them.

    Extreme measures

    Skype has no internet connection? Didn't all the proposed methods solve your problems? Under such circumstances, you can act differently.

    How exactly? You should try:

    1. Perform a complete reinstallation of the program.
    2. Roll back the operating system to a time when Skype was working normally.
    3. Check your computer for viruses, remove the computer infection and log into the messenger.

    The most radical way is considered to be a complete reinstallation of the OS and formatting the hard drive. Fortunately, this technique is rarely needed. Can't connect in Skype? From now on it is clear how to act in the event of such an error. She's not as dangerous as she seems. The main thing is to understand why the failure occurred. This is not always easy to do!

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