Skype is not connecting to the subscriber. Skype connection failed

Skype is a free program for communicating over the Internet. Without a network connection, you won't be able to send a message or start a call. If there is no connection on Skype, you can try to fix the problem yourself.

If you are using a proxy or VPN, try disabling them. Additionally, check whether your computer or smartphone has a network connection. Sometimes the problem can occur when the connection is too poor or slow.

Other reasons:

1. If you are using the mobile version, try to connect to the network via Wi-Fi, not 3G and vice versa.
2. Make sure your antivirus or firewall is not blocking the application from accessing the Internet. Try disabling them or adding Skype to exceptions.

Sometimes the problem may be on the Skype side, in which case it is enough to check the status of the servers. If the error continues after several hours, and there is no information about system failures, reinstall the program or follow the steps described below.

If you have disabled automatic checking for available updates in the program settings, the old version may stop working when a new version is released. In this case, Skype does not connect to the server and you cannot log into your account.

You can from the official website of the developer.

If the program starts but you cannot make a call, follow these steps:

If a new version is available, it will be downloaded automatically. Try launching the program and logging into your account.

Method 2: Connection Settings

After completing these steps, try again to make a call or send a message to your interlocutor. When doing this, make sure that the contact you are trying to contact is online.

An endless connection can occur not only due to errors, but also due to a slow or unstable Internet connection. In this case, the problem only appears when you try to make a call (via audio or video connection). If you cannot send text messages or log into your account, it makes sense to reinstall the program and check your connection settings.

Even such well-functioning programs as Skype, which have existed for several years, can fail. Today we will look at the error “Skype cannot connect, the connection could not be established.” Causes of this annoying problem and ways to solve it.

There may be several reasons - problems with the Internet or computer hardware, problems with third-party programs. Skype itself and its servers may also be to blame. Let's take a closer look at each source of trouble connecting to Skype.

A common cause of problems connecting to Skype is the lack of Internet or its poor quality.

To check the connection, look at the lower right side of the desktop (tray). There should be an Internet connection icon displayed. With a normal connection it looks like this.

If the icon shows a cross, then the problem may be due to a broken Internet cable or a faulty computer network card. If a yellow triangle is displayed, the problem is most likely on the provider’s side.

In any case, try restarting your computer. If this does not help, call your provider's technical support. You should receive assistance and restore the connection.

Your Internet connection may be of poor quality. This is reflected in long loading times for sites in the browser, the inability to smoothly view video broadcasts, etc. Skype in such a situation may give a connection error. This situation may be due to temporary network failures or poor quality of provider services. In the latter case, we recommend changing the company that provides you with Internet services.

Closed ports

Skype, like any other network program, uses certain ports for its operation. When these ports are closed, a connection error occurs.

Skype requires a random port with a number greater than 1024, or ports with numbers 80 or 443. You can check whether the port is open using special free services on the Internet. You just need to enter the port number.

The reason for closed ports may be blocking on the part of the provider or blocking on your wi-fi router, if you use one. In the case of a provider, you need to call the company's hotline and ask a question about blocking ports. If the ports are blocked on your home router, then you need to open them by performing the configuration.

Alternatively, you can tell Skype which ports to use for operation. To do this, open the settings (Tools>Settings).

Here you can specify the port to use, and you can also enable the use of a proxy server if changing the port does not help.

After changing the settings, click the save button.

Blocked by antivirus or Windows firewall

The reason may be an antivirus that prevents Skype from connecting, or a Windows firewall.

In the case of an antivirus, you need to look at the list of applications blocked by it. If Skype is there, it needs to be removed from the list. Specific actions depend on the antivirus program interface.

When the operating system firewall (aka firewall) is to blame, the entire procedure for unblocking Skype is more or less standardized. Let's describe how to remove Skype from the firewall block list in Windows 10.

To open the firewall menu, enter the word “firewall” into the Windows search bar and select the suggested option.

In the window that opens, select the menu item on the left that is responsible for blocking and unblocking network applications.

Find Skype in the list. If there is no checkmark next to the program name, it means the firewall was the cause of the connection problem. Click the “Change settings” button, and then check all the boxes in the line with Skype. Accept the changes with the “Ok” button.

Try connecting to Skype. Now everything should work.

Old version of Skype

A rare, but still relevant reason for problems with connecting to Skype is the use of an outdated version of the program. Developers occasionally stop supporting certain legacy versions of Skype. Therefore, update Skype to the latest version. It will help you.

Or you can simply download and install the latest version of the program from the Skype website.

Connection Server Overload

Several tens of millions of people use Skype simultaneously. Therefore, when a large number of requests to connect to the program arrive, the servers may not be able to cope with the load. This will result in a connection problem and a corresponding message.

Try connecting a couple more times. If this does not work, wait a while and try to connect again.

We hope that this list of known causes of Skype network connection problems and solutions to this problem will help you restore the functionality of the application and continue communicating in this popular program.

Sometimes Skype users encounter such a problem that when starting the program, an error appears about there being no connection or the connection goes on forever. And at the same time, the Internet works on the computer, sites open in the browser, and so on.

Causes of the problem

Understanding the cause of this problem when Skype does not connect is extremely difficult. Most often, restarting the computer solves the problem. But in some cases it remains. The issue may be with Skype itself. For example, its data is damaged, or an old version is used. The failure may also be due to incorrect system configuration or blocking of the program by a firewall. Sometimes the essence of the error lies in the operation of the antivirus, which interrupts the connection.

We must also not forget that authentication in Skype occurs with the participation of the Internet Explorer browser. And if its settings are messed up, then various problems may arise.

The result of any of the described reasons is that the program cannot send login information to the server. Then an endless Skype connection occurs or connection errors appear.

Solving the problem

There are 3 simple ways to fix this problem: reinstalling, deleting Skype files and resetting Internet Explorer settings. One of them will definitely help restore communication.

But before you start trying to fix the problem, you should make sure that the problem is related to your computer. Sometimes, when there is no connection on Skype, it's all about the developer's servers. They can be disabled as a result of a failure or during maintenance work.

Use the resource Down right now. There, information about the servers is presented in the form of a graph. The current status is displayed on the right. Up - everything is normal. Down - servers are not working.

Also try disabling your antivirus and logging in to your account again. It can block communication with servers. In this case, you should add the program to the antivirus exceptions.

Method 1: Reinstallation

The most obvious reason for such a failure is an outdated version of Skype. It is initially set to auto-update, but the feature can be disabled. It can, of course, be reactivated. But the best solution would be a complete reinstallation.

Method 2: Reset Internet Explorer settings

You can also try reverting the Internet Explorer browser settings to their original state. To do this, open it and press the Alt key. A toolbar will open, click on “Service”. From the context menu, call the “Browser Options” element.

There you need to go to the “Advanced” section and activate the “Reset” option. A confirmation window will appear, click the “Reset” button again. All that remains is to restart the computer.

Method 3: Deleting program files

In a number of situations, the problem, although related to Skype itself, cannot be solved by a simple reinstallation. This happens because when you uninstall the program, some files are not erased, and the failure occurs precisely because of them. Accordingly, if the previous methods did not give the desired result, try the following:

Messengers are needed to constantly stay in touch with friends, relatives and colleagues. But sometimes errors occur that not only prevent the application from working properly, but also prevent it from functioning in principle. For Skype, one of these common errors is the inability to connect to the network. Why won't Skype connect to the Internet? And how can you fix this?

Why can't the connection be established?

The user can understand that Skype does not have a connection already when launching the messenger. A message with the corresponding text usually appears when the user tries to log into his account.

In most cases, when Skype writes this message, the user’s Internet works fine - he can open new tabs, exchange messages on social networks and download various files without any problems. Therefore, such an error often confuses the user - he cannot understand what the reason is. Let's figure it out.

So, every time a user tries to log into Skype, he enters data such as login and password, which are immediately sent to the server. This is where the accuracy of the entered data is checked. And based on the result, the server sends a response to the application - whether authorization was successful or not. That is, the error “Skype is not connecting to the network” means that the application did not receive a response from the server. It is because of this that I cannot log into Skype.

What is causing the problem?

What prevents the messenger from exchanging data with the server? There can be many reasons. Here are the most common ones:

1. No internet connection.
2. You are using an outdated version of Skype.
3. Skype is blocked by Windows Firewall.
4. The official Skype server is unavailable.
5. Problems with Internet Explorer.

Fixing the error “Skype cannot connect”

If you see a message on your monitor instead of a working messenger saying that Skype was unable to connect to the Internet, it is important to understand which of the above situations concerns you. Let's look at these situations in more detail and figure out what needs to be done in each of them.

All programs do not have a network connection. Sometimes the provider is really to blame for carrying out repair work without warning. Or the user himself, who accidentally damaged the network cable. It’s quite simple to check whether this is a problem or not: open your browser and try to open any website. For example, Google.

If it doesn’t work, then everything is fine with Skype, the problem is basically the Internet connection. In this case, you need to call your provider and ask what happened to your connection.

Your version of Skype is out of date. When the messenger releases updates, it is better to install them immediately. Otherwise, unpleasant errors may occur. It's easy to check if you're using the latest version of Skype. You need to go to the “Help” tab and select “Check for updates.”

If updates are available, you will see an icon with a green arrow in the window that appears, text that will prompt you to install the latest version of the application, and a “Download” button with which you can do this. Just click on it and let Skype update.

But what if you can't access the Skype menu because you can't log into the program? Just uninstall Skype from your computer via “Control Panel” – “Programs and Features”, and then install it again from the official website– https://www.skype.com/ru/. There you will find the latest version of the messenger on your device and can install it on your computer.

Sometimes Skype may write about the inability to connect to the Internet if it is blocked by a firewall. You can check whether the application can access the main domains by clicking on the link: http://www.skaip.su/proverit-dostup-k-skaypu. If at least one server is unavailable, try disabling the firewall and checking again.

To do this, go to the firewall settings and select “Turn it on or off.”

And then in the window that opens, check the “Disable firewall” options and click “OK.”

If, after re-checking, there is still no connection to any of the servers, contact your provider.

It happens that you cannot connect simply because the Skype servers themselves become unavailable. You can find out if there are any problems with the official servers here: http://www.skaip.su/status-serverov-skayp. If some server turns out to be unavailable, try to wait until the developer fixes this problem, and only then try to launch the messenger again.

The work of Skype is directly related to the work of Internet Explorer. It is an important component of the operating system, so a failure in its settings can lead to various errors in other programs. Try resetting your browser settings. To do this, close all programs and launch Internet Explorer. Then press the Alt button and wait for the menu to appear at the top of the screen. In the menu that appears, select “Service”.

Then click on “Internet Options”.

Select the "Advanced" tab and click on the "Reset" button.

When you do this, another window will pop up in which you will need to check the box next to “Delete personal settings” and also click on “Reset”.

Afterwards, restart the browser.

That's it, most likely your Skype is now online and you can be connected again. And if the login error occurs again, you will already be armed with the knowledge of how to connect Skype yourself!

Attention everyone!

Today, the most effective way is to install Skype version 6.14. You can find it on the Internet. Almost everyone can benefit from uninstalling the current version and installing 6.14 instead.

Judging by frequently appearing posts and statuses on social networks, after the next Skype update, people began to experience difficulties logging into the program. For some, the problem is solved by reinstalling the program, for others, cleaning the profile, and for others, a detailed analysis of the situation and solution to the problem helps.

The day before yesterday I saw how one of my long-time and good friends had a problem - Skype simply stopped connecting, on the program screen when logging in it was displayed “Could not establish a connection to the server.” Reinstalling the program from the program archive on her computer did not help, so in the end I decided to help. :-)

I have a huge ten-year experience of fixing similar problems with Microsoft Windows of all versions, so I roughly knew and understood what needed to be done. Just two weeks ago, one of my colleagues had a similar problem, who was helped by cleaning her computer with CCleaner and then reinstalling Skype. But here everything was more complicated.

If the method discussed in this article did not help you, but you are willing to pay for my time to solve a problem with your computer, contact me by mail, through the feedback form or comments on this note.

For a small fee, I will try to resolve your situation.

It’s worth starting with the fact that Windows XP was installed, which, as many people know, has been no longer supported by Microsoft since April 2014. Well, it’s not supported, and to hell with it, it doesn’t matter to us. Only I was wrong...

Step 1 - Backup Message History

Like any normal person, my friend was very worried about the safety of her correspondence, which is understandable - these are colleagues, partners, and friends with acquaintances. So I first needed to save all the history from the chats.

This is done simply.

• Open the “Start” menu - “Run”, enter %APPDATA%\Skype there and press Enter.
• A directory with Skype files opens, in which you need to find an element with your login, go into it and copy the main.db file to the desktop, this is the history of the program.

In fact, I would recommend saving the entire Skype directory just in case, and then deleting it from this very %APPDATA%. If reinstalling the program helps, then we will simply replace the new folder with the one we saved in the previous step and all your settings will be saved.

Great! There is a backup copy, you can tinker further...

Step 2 - Uninstall Skype

The next step I decided to uninstall the old version of Skype and clean up all traces. To do this, I used the latest version of my favorite program for cleaning garbage in Windows - CCleaner. We go to the official website, download it and install it.

Then we launch the program, go to the “Tools” - “Uninstall programs” section, find Skype in the list and click “Uninstall”. This will take a few minutes.

Now you need to clean your computer's registry using the same program. We go to the “Registry” section, click on the “Search for problems” button and delete everything that is found.

Step 3 - Install Skype

Well then. Now you need to download the latest version of Skype from the official website. There are two options - download the full version (offline), or the installer via the Internet. Everyone chooses what they like best, I chose the second option.

Save the file to your computer, wait for it to download and install as usual.

I want to say that at this stage most of the problems are solved and you can calmly enter the program. But not everyone is lucky... :-)

Failed to getprocaddress for GetLogicalProcessorInformation

Yes, such an unpleasant error may occur after installing and launching the program. As far as I was able to find out, this only happens on computers with Windows XP Service Pack 2, which has been outdated for a long time and it’s time to update it.

Going to the official Microsoft website, I quickly downloaded the latest Service Pack 3. Installed, rebooted and... the problem was fixed! Skype is working.

Step 4 — Returning the correspondence history

Once the program has started, you need to quickly exit it and then move the main.db file back to %APPDATA%\Skype\your_login\. Answer positively when asked about replacement. After this, all correspondence history, chats and dialogues will be returned to your Skype.

Additions and notes

Note 1. I didn’t go into detail about the fact that I had suspicions of viruses on my computer, which were confirmed after checking my computer with Dr.Web CureIt. Then the installed Nod32 was removed and the latest version of Kaspersky Antivirus was installed.

Note 2. The %APPDATA% path will not work on all Microsoft operating systems. The surest way is to search for the word “Skype” in the C:\Application Data\ and C:\Users\ directories.

Note 3. Using a proxy server when connecting to Skype can help you, but only temporarily. If none of the above helps, in the Skype login window there is a “Connection Problems” or “Connection Settings” menu, in which you can specify an available proxy server and use it.

A week ago something happened to my Skype. I was working in the morning, turned off my laptop while I went to lunch, came back, and Skype wouldn’t turn on. The following message appears: “The connection cannot be established.”

I tried rebooting the laptop, updating Skype, but these actions did not bring the desired results. I uninstalled the old version of Skype, but the new one did not want to install.

I return to the old version, and there “the connection is not established.” I started asking friends and acquaintances what could be the reason? How to make Skype work? They offered a variety of options, but, alas, none of them worked, especially since I had already tried most of them.

Alexander Gruzov came to the rescue (turn on heroic music here! :)) Sasha very quickly figured out what the problem was and helped me remotely (I am in Arkhangelsk, and he is in Moscow)

Several options were checked for why Skype does not connect (from suspicions of viruses, errors in the system and other little things). As it turns out, the problem was that there were no more automatic updates for this version of Windows. Alexander, installed the updates, downloaded the new version of Skype, and voila - Skype is working again. Everything was done quickly and clearly.

You could, of course, delve into all this yourself and figure it out, but I adhere to the principle that everyone should mind their own business, and it’s better to save your time and turn to a specialist if you don’t understand something yourself. Sasha, thank you very much for your prompt help!

Irina Koryakina, http://www.irinakoryakina.com/

Other reasons for Skype not working

These options were found on the Internet, I have already checked some of them and made sure:

An old version of Internet Explorer or it is damaged.

Solution: update to the latest available version for your operating system, or install Skype version 6.14.

White screen when launching Skype.

Solution: Add the /legacylogin parameter to the Skype shortcut and try again.

If you want to thank me for the material, you can do it here :-)

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