Sberbank help desk phone number. 24/7 free Sberbank hotline. Automatic voice menu for 24/7 information

Sberbank of Russia support service specialists provide consultations around the clock and accept complaints and requests from bank clients. Below are the contact details of the support service, toll-free Hotline numbers and the address for logging into your Personal Account.

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Single toll-free support number for Sberbank of Russia for individuals and legal entities:

8800 555 5550

Free calls from mobile and landline numbers registered in Russia.

How to call Sberbank for free?

To contact an employee Sberbank help service, call the toll-free number 8800 555 5550 (or short number 900 from any mobile phone) and select the desired voice menu item.

You can also call the operator directly - just wait until the system repeats all menu items without pressing any keys. Then you will be transferred to the first available bank employee. Call the number Sberbank hotline 8800 555 5550 you can from any Russia absolutely free of charge, from a mobile or landline phone registered in the Russian Federation. Sberbank operator?

Support number for calls from Moscow and abroad:

+7 495 500 55 50

All calls to a single local number +7 495 500 55 50 paid according to the tariffs of your telecom operator. We recommend calling this hotline number when you are abroad in international roaming or when using a phone registered outside of Russia.

To urgently block a lost Sberbank bank card, press the number in tone mode immediately after connecting.

To quickly connect with a bank employee, select the desired section in the main menu of the automated information service.

Credit or salary card balance information- press the number

"Services for individuals"— press the number To connect with the Sberbank hotline operator, then press the number and then wait for the connection with a support specialist (mortgage department and others).

"Services for legal entities"— press the number to connect with the operator of the legal department, then press the number and then wait for the connection with a support specialist to receive any information on bank services for legal entities.

Loyalty program "Thank you")— press the number to connect to the operator, then press the number and wait until you are connected to a support specialist.

For example, to immediately call a Sberbank support employee, call the same number 8800 555 5550 and press the numbers and in tone mode sequentially. To emergency block a credit card, simply press number 1 immediately after connecting.

Please prepare your personal data in advance to access personal information through the operator Sberbank hotline. To identify the client, passport data, a code word and bank account details may be required. At the same time, no bank employee has the right to ask you for your bank card PIN code or secret three-digit code. This information is strictly confidential! Please note that you can leave a request or complaint at bank security service, using the numbers indicated above and waiting for a connection with the operator.

Some promotions and services imply detailed consultation on a particular issue. For ease of communication between Sberbank and the client, a Contact Center was created. The service helps you get detailed advice on all current offers and capabilities of the services offered.

Sberbank contacts for free inquiries

Sberbank's toll-free hotline number is 8 800 555-55-50. This number is available to users in all regions of Russia from any phone (both landline and mobile). As a subscriber of Beeline, Megafon, MTS, you can call to, but only on the territory of the Russian Federation. The Contact Center consultant will provide detailed information regarding new offers for bank cards, loans, deposits, and will also help activate additional services, such as or.

Below are all the telephone numbers of the Sberbank Contact Center:

900 - Free line for calls from a cell phone in Russia. The number is available for calls to the following telecom operators: Beeline, MTS, Megafon, Yota, Tele2, Motive;
+7 495 500-55-50 - For Moscow and anywhere in the world;
8 800 555-55-50 - For calls from other cities of the Russian Federation.

It should be understood that when making international calls, payment will be made in accordance with the tariffs of the mobile operator.

By contacting the Sberbank Contact Center, you can count on:

detailed consultation with a specialist;
automated self-referral system;
automated voice menu mode (IVR).

Operator assistance via toll-free 24/7 phone number

To get advice from an operator, you should call Sberbank’s toll-free hotline 8800 , listen to the greeting and press the number 0 or 3. Next, you need to select the topic of the question, and then wait for a connection with the operator. Thus, the subscriber has access to information at any time. The call center allows you to track the status of your account, loan, as well as bank card transactions.

The consultant will help you do the following:

jar;
or "Sberbank Online";
provide detailed information on all transactions (loan payments, money transfers, payments, etc.);
set up card protection in case of travel outside the country;
provide a personal code for independent use of the automated system;
record problems that arise during the use of bank cards.

24/7 automated service system

The personal code, which can be obtained when concluding an agreement on a plastic card or upon request at the Call Center, will be known only to the client. Having this password at his disposal, the client can independently obtain information from the Contact Center. For example, the following information and options will be available:

transactions carried out using the card;
card blocking. To unlock it, you will have to contact the operator;
to manage accounts online.

To use the automated menu yourself, you must:

call the Sberbank Contact Center;
dial 22;
enter the client code;
Following the voice prompts, select the menu items you are interested in.

To receive a secret code, you need to call the Sberbank Hotline by selecting the appropriate parameters in the voice menu. When you call, you should provide the following personal information:

card number;
control information (identifiers);
passport details;
address.

Following the operator's prompts, you need to dial the received code. This password will be assigned to the subscriber. This code must not be disclosed (including to bank employees). If the code is lost or disclosed, you need to notify a Contact Center specialist and get a new one.

24/7 voice menu for information

Sberbank phone number is free 24/7 8800 555 55 00 will allow any Sberbank user to obtain detailed information about products and services issued or of interest. At any time of the call, the client can switch to personal communication with the operator. To do this, press the number 0 on the phone keypad. To skip the voice prompts, enter the numbers as shown below. For example, if you need to get information on the description of a deposit program for pensioners, you need to dial 3, 4, 5 in sequence.

The support service of Sberbank of Russia provides any information that interests clients around the clock, and also provides assistance and advice on any issues regarding banking services.

All complaints and requests are accepted by telephone or email, which allows applications to be registered in a single register. Thus, having submitted your appeal, you can always check the status of its consideration on the website or by telephone.

How to contact Sberbank of Russia support service

There are several ways to contact bank employees:

Toll-free number 8-800-555-55-50 for calls from a mobile or landline phone. To resolve simple issues and restore access to their personal account, clients can use the voice menu prompts. To communicate directly with the operator, press the appropriate button on the keyboard of your phone or simply wait until the system transfers you to a dialogue with a bank employee.
24-hour hotline via short number for Russian users of any mobile operator. To quickly access your personal data, it is recommended to prepare all the documents necessary for identification - a bank card and a Russian passport - in advance of the call.
Telephone +7-495-500-55-50 in international format for calls from abroad or from city numbers. If you are in another country, the call will be charged according to the tariffs of your chosen telecom operator.
Online support on the bank’s website or on any social network (Sberbank support service "In Contact"). Using any social network or online support chat, remember that your personal data can get into the hands of attackers, so after finishing the dialogue with the bank specialist, be sure to click the button to log out of the system.
Fill out an application using the feedback form with the support service on the company’s website. To submit an electronic application, you must indicate the purpose of your application, the reason, the essence of the problem, your full name, date of birth, mobile phone and email address. You can also indicate which method would be most convenient for you to receive a response - via SMS, email or phone.

After completing your application using any of the above methods, a bank employee must provide you with the application number.

You can check the status of such an application yourself on the Sberbank website or by calling any of the above phone numbers. Often, all customer requests are considered within 24 hours after they are submitted.

What issues are resolved by the Sberbank of Russia support service?

In most cases, bank clients seek advice and assistance, so such requests can be resolved instantly without waiting:

Blocking or unblocking a client’s card, as well as assistance when the card is captured by an ATM or is stolen and lost.
Current card balance and recent fund movements.
Service packages including bonus and credit programs.
Internet banking and working with a mobile application.
Deposits, insurance, payments.

Remember that if your card is stolen, lost, or captured by an ATM, you must urgently contact Sberbank support to block your account and prevent fraudsters from using your funds.

If you have any questions regarding banking services, you can seek advice in any convenient way. If you encounter any difficulties when using the services, or if you want to file a complaint or other request for assistance, use the customer support numbers or the company’s official website.