MTS support help desk - toll-free number. MTS support service – toll-free technical support phone number MTS corporate customer support service

The mobile operator MTS takes care of its customers, therefore, if the subscriber has the slightest difficulty or question, qualified operators of the MTS Contact Center will come to his aid. Comprehensive customer support is provided around the clock, and calls are absolutely free.

The MTS Help Center was created to advise clients on such issues as: choosing the optimal tariff and additional services, setting up mobile Internet, monitoring spent funds and remaining minutes, managing certain services, as well as many others. Also, in the event of a force majeure situation, for example, loss of a SIM card, the client requires operator support. In this regard, we recommend that you remember the Call Center number, or better yet, write it down in your phone.

However, operator support may be needed in different situations. This review tells you which MTS technical assistance number you need to know depending on your case. So:

• support service from MTS mobile phone
• Desktop support service
• support service from a mobile phone of someone else's telecom operator
• support service if you are calling from roaming.

How to call the Help Center from an MTS mobile phone?

The quick reference phone number for MTS is indicated directly on the starting envelope with the SIM card. The subscriber directory also contains a complete list of all necessary numbers. But documents can easily be lost, so it’s worth storing in your phone’s memory the short number that provides customer support – 0890. This is the main number; it is more convenient to call directly from your mobile phone.

Attention! This number is available in any region of Russia. Including when roaming within the network. Remember that the number is 0890, free of charge, and if any emergency situations arise during your trip, the MTS customer support service will provide assistance.

Before you are connected to a help desk operator, you will have to go through the voice menu. However, answers to most questions appear already at this stage. The MTS answering machine contains a lot of useful information and will also tell you about the new products offered by the company. If none of this is useful to you, then using one key “0” you will be switched to the operator. It happens that all specialists are busy, then the answering machine will inform you about the waiting time for a personal conversation.

How to call the MTS Call Center from a landline phone or the phone of someone else's mobile operator?

If you can’t call directly from your cell phone, there is an analogue of the fast number - 0890, this is a long number - 8-800-250-08-90. You can call it either from a landline device or from a cell phone of someone else’s operator. This number is also free when calling within Russia. The further menu completely corresponds to the number - 0890, so the button for quick connection with the operator is the same - “0”.

Pay attention! For MTS corporate clients there is a special subscriber service number - 8-800-250-08-90 from a landline phone. Or 0990 from a mobile phone. The same rules apply to it; it is free in Russia.

How to call the MTS Help Center while roaming?

On trips, especially long ones, operator support is often simply necessary. Therefore, the MTS customer assistance service should be easily accessible. As we already wrote above, while roaming in any region of Russia, you can call the customer service using a short number - 0890, or a long number - 8-800-250-08-90. It is absolutely free for clients.

Keep in mind if you are traveling in Ukraine, Uzbekistan or Belarus, and the SIM card is registered with the local MTS. In this case, the number - 0890, will also be available and as free as on the “native” network.

It is important to know the number that provides support if you need it abroad, in roaming, national or international. This number is +7-495-766-01-66. When making an international call, do not forget to dial the correct number by first dialing +7 instead of eight.

Keep in mind that this number is paid for roaming, its price corresponds to the cost of a minute of call to a landline phone number. But still, sometimes a call to support will save you from much more significant expenses.

There is also a voice alternative. You can also ask the operator a question through the MTS website by filling out a special feedback form. But, unfortunately, this method is not very fast. It is also possible to send an email to [email protected] . In any case, know that the MTS help service is not indifferent to the problems of its subscribers.

If you try to call the MTS operator, you will very soon discover that the company has done everything possible to avoid “live” communication with its subscribers. Apparently, they believe that MTS clients can solve all problems with the help of an autoinformer or on the official website mts.ru.

How to call a “live” operator from a mobile MTS?

All subscribers of the MTS operator are well aware of the free short number 0890 . Everyone is also well aware of how difficult it is to reach a live person on it: the waiting time on the line can be 30-40 minutes or even more.

But few people know that the operator has two more free short numbers for connecting to the customer support center. This 08460 And 0605 .

You may have already come across the number 08460 when you pressed the help button in the mobile application. And you probably had doubts: “is this a paid number?” We hasten to dispel them: call the MTS operator using a short number 08460 it's completely free.

Number 0605 The operator does not advertise at all. Moreover, the official website says that it only works for VIP clients. But in fact, absolutely all subscribers can call the support service on this phone number for free.

Regardless of which of the listed numbers you call the operator, you will first have to listen to the autoinformer. The good news is that the voice menu is the same on all three customer service phones. Therefore, to connect to a “live” operator you need to follow one algorithm:

1. Call one of the short numbers.
2. Listen to the company's news and offers and wait for the voice menu to start. You don’t have to wait for the autoinformer to announce the entire menu, but immediately press the key 2 , then 0 .
3. Now you will be asked to rate the quality of service. You can agree or refuse by pressing the appropriate keys - 0 or 1 which one doesn't matter.
4. After these steps, the autoinformer will inform you that an operator will answer you soon and all conversations will be recorded. All you have to do is wait for the connection.

How to call the MTS hotline from other phones

It has been noticed that if you call the operator at “8-800...” from any other phone, be it Megafon, Beeline or a landline number, the connection to a “live” specialist is much faster. But if you try to call this phone from an MTS mobile phone, you will hear that this number is not in service. So this option for communicating with support is only suitable if you have a SIM card from another operator.

Instructions:

1. Call toll free number 8-800-250-0890 from any mobile operator ( not MTS) or from a landline phone.
2. Wait for the voice menu to start and press the key 1 , then 0 .
3. Agree or refuse to evaluate the operator’s work by pressing the appropriate key.
4. Wait to connect with a specialist. Typically the wait on line is 10-20 minutes.

Please note:
You can only reach the operator at 0890, 08460 and 0605 using an MTS SIM card. For calls from phones of all other providers, the number is 8-800-250-0890.

MTS operator number for corporate clients

If you are the owner of an MTS corporate number, then to contact the support service, call the single federal number 8-800-250-0990 .

How to contact the MTS operator in roaming?

In national roaming, that is, when traveling around Russia, you can call the customer assistance service using the same numbers as in your home region - 0890 or 8-800-250-0890 . See above for how to reach a live specialist using these numbers.

For subscribers located abroad (in international roaming) there is a hotline number +7-495-766-0166 . If you call from an MTS SIM card, the call is free. Please note that this number must be dialed in international format - via +7 .

How to call an MTS operator from Crimea?

Since Crimea is a subject of the Russian Federation, the same numbers are valid on its territory as throughout Russia. It doesn’t matter whether you purchased a SIM card on the peninsula or came here from another city in the Russian Federation. To contact a call center specialist, dial 0890 or 8-800-250-0890 . The call will be free.

If you find yourself in Crimea with a Ukrainian MTS SIM card, then you are in international roaming. To call your operator - MTS of Ukraine, you need to call +38-050-508-1111 or to a short number 111 . Calls to both numbers are paid.

Contact information and telephone numbers of MTS subscriber service for residents of all regions of Russia

Unified toll-free customer support number for MTS operator

To obtain personal information, manage services and change the established tariff, please be prepared to provide your passport information to the Hotline employee. Please note that some additional services may be charged according to your operator's tariffs. MTS call center operator?

Single toll-free support number for the MTS group of companies:

This number provides support for MTS cellular communications, MTS Internet and television clients and "". All calls to the number 8 800 250 0890 paid by MTS. Calls to line number 8800 are absolutely free for callers from landline or mobile phones registered in Russia.

Support number for calls from Moscow and abroad:

When you are in MTS roaming outside of Russia, you can call the operator at +7 495 766 0166 from your mobile phone completely free of charge.

Calls to the contact center landline number +7 495 766 0166 from phones of other cellular operators (including Megafon, Beeline and Tele2) and from local numbers are paid in accordance with the tariffs of the telecom operator. Use this number if you are in international roaming or want to call MTS from a foreign number. Be sure to dial the help desk number in international format from +7 and check the cost of international calls. This is especially important if you are calling from a phone in a hotel room.

The MTS subscriber service provides consultations and support to customers on issues of connecting and disconnecting services (both paid and free), changing the tariff plan, providing account information, blocking a SIM card and other requests. You can contact support 24 hours a day.

MTS subscriber personal account

The MTS group of companies combines three areas at once: Mobile communications MTS Mobile, and. Each of them has its own separate Personal Account. Please select your personal account depending on which MTS division you are a client of.

Client's personal account available on the official website of the MTS Russia operator. To obtain information about the possibility and procedure for connecting a personal account, with any requests and comments on its operation, please contact the “Mobile Tele Systems” support number 8800 250 0890 or 0890 from mobile MTS. If you have problems logging into your MTS “Personal Account” or through the application, contact the operator’s help desk.

MTS online customer support

Couldn't quickly get through to the MTS operator help desk? Then contact us through the special feedback section on the MTS website. In this section, you can ask any question of interest, complain, express gratitude, or leave a wish regarding the work of the cellular operator and service in official offices and showrooms. You can also ask any questions regarding the MTS cellular network (claims, services, tariffs) in an email to the official address. Company specialists will try to answer your request as soon as possible.

MTS subscriber service employees are always available to communicate with subscribers on the most popular social networks: MTS groups VKontakte, on Odnoklassniki and in Facebook . You can count on a prompt response through these communication channels with MTS.

Do you prefer to follow the latest news from the MTS operator in a more concise form? In addition to accounts on social networks, MTS maintains an official micro-blog in Twitter where all the latest news and useful information for subscribers are regularly published in a concise form.

Cities in which MTS operates

MTS customer support operates in the following regions and cities of Russia:

Moscow (Moscow) and St. Petersburg (St. Petersburg), Republic of Adygea (Maikop), Altai Territory (Barnaul), Amur Region (Blagoveshchensk), Arkhangelsk Region (Arkhangelsk), Astrakhan Region (Astrakhan), Belgorod Region (Belgorod), Bryansk Region (Bryansk), Republic of Buryatia (Ulan-Ude), Vladimir Region (Vladimir), Volgograd Region (Volgograd), Vologda Region (Vologda), Voronezh Region (Voronezh), Republic of Dagestan (Makhachkala), Jewish Autonomous Okrug (Birobidzhan), Trans-Baikal Territory (Chita), Ivanovo Region (Ivanovo), Republic of Ingushetia (Magas), Irkutsk Region (Irkutsk), Kabardino-Balkarian Republic (Nalchik), Kaliningrad Region (Kaliningrad), Republic of Kalmykia (Elista), Kaluga Region (Kaluga), Kamchatka Territory (Petropavlovsk-Kamchatsky), Karachay-Cherkess Republic (Cherkessk), Republic of Karelia (Petrozavodsk), Kemerovo Region (Kemerovo), Kirov Region (Kirov), Komi Republic (Syktyvkar), Kostroma Region (Kostroma), Krasnodar Territory (Krasnodar, Sochi , Novorossiysk), Krasnoyarsk region (Krasnoyarsk), Kurgan region (Kurgan), Kursk region (Kursk), Leningrad region (Vyborg, Luga), Lipetsk region (Lipetsk), Magadan region (Magadan), Republic of Mari El (Yoshkar-Ola) , Republic of Mordovia (Saransk), Moscow region (Odintsovo, Sergiev Posad, Ramenskoye, Lyubertsy, Krasnogorsk, Mytishchi, Shchelkovo), Murmansk region (Murmansk), Nenets Autonomous Okrug (Naryan-Mar), Nizhny Novgorod region (Nizhny Novgorod), Novgorod region ( Veliky Novgorod), Novosibirsk region (Novosibirsk), Omsk region (Omsk), Orenburg region (Orenburg), Oryol region (Oryol), Penza region (Penza), Perm region (Perm), Primorsky region (Vladivostok), Pskov region (Pskov) ), Republic of Altai (Gorno-Altaisk), Republic of Bashkortostan (Ufa), Rostov Region (Rostov-on-Don), Ryazan Region (Ryazan), Samara Region (Samara), Saratov Region (Saratov), ​​Sakhalin Region (Yuzhno-Sakhalinsk ), Sverdlovsk Region (Ekaterinburg), Republic of North Ossetia - Alania (Vladikavkaz), Smolensk Region (Smolensk), Stavropol Territory (Stavropol), Tambov Region (Tambov), Republic of Tatarstan (Kazan), Tver Region (Tver), Tomsk Region ( Tomsk), Tula Region (Tula), Republic of Tyva (Kyzyl), Tyumen Region (Tyumen), Udmurt Republic (Izhevsk), Ulyanovsk Region (Ulyanovsk), Khabarovsk Territory (Khabarovsk), Republic of Khakassia (Abakan), Khanty-Mansi Autonomous Okrug - Yugra (Khanty-Mansiysk), Chelyabinsk Region (Chelyabinsk), Chechen Republic (Grozny), Chuvash Republic (Cheboksary), Chukotka Autonomous Okrug (Anadyr), Republic of Sakha (Yakutsk), Yamalo-Nenets Autonomous Okrug (Salekhard) and Yaroslavl Region (Yaroslavl) .

Additional information on special MTS tariffs and on our website. Subscribers with premium tariffs are served out of turn, on a priority basis.

Changes are possible in contact details, tariffs, addresses of official websites and geography of presence of the mobile operator. Check the current reference information by calling the 24-hour Mobile Tele Systems hotline (reference and information service of the telecommunications company) 8800 250 0890 or on the company’s official website www.mts.ru. Information about multi-channel phone numbers. and links are current as of March 2020.

To control the quality of customer service, all conversations with operators of the MTS subscriber service consultation center are recorded. We ask you to be understanding when recording, as this is necessary to control the quality of customer service. All your additional questions, including “ ” or, for example, “What is the MTS operator number,” will be considered and will receive a prompt response in the central department of the MTS support service as well as on the official website of the telecommunications company.