• Troubleshooting. Troubleshooting Payment related errors

    Tricolor TV is one of the largest Russian satellite television operators, distinguished by a large number of broadcast channels, image clarity and good signal quality. But, unfortunately, sometimes there are failures and errors in its work, some of them can only be eliminated with the help of a specialist, and some can be easily corrected on their own. Recently, quite often, an error appears with the message on a black screen “No access to view. Error 4."

    Error 4 means there is no broadcast signal. Without a reason, such an error occurs quite rarely, so we can identify the main reasons for the lack of a signal, among them:

    • software failure;
    • The broadcast of the channel has been stopped or the channel is not included in the Tricolor TV service package;
    • The broadcast format of the channel has been changed or the broadcast is in a format inaccessible to receiving equipment.

    Ways to resolve error 4

    Error 4, of course, causes some inconvenience to the user, but in most cases it can be easily eliminated. Most often it occurs when searching for and trying to connect new channels and, in most cases, is eliminated by simply rebooting the device.

    If rebooting does not help, then you need to try resetting the receiver to factory settings. This is done quite simply. You just need to select the menu button on the receiver’s remote control and go to the “Settings” application, select reset settings and confirm the action. The principle of resetting settings to factory settings is almost identical for different receivers, but if problems arise, you can refer to the user manual included with the device. After resetting the settings, you must turn off the receiver, wait a little and turn it on again. True, after resetting the settings you will have to configure it again.

    Sometimes error 4 appears after a software update. In this case, you must update manually. To do this, you need to either download the current update from the official Tricolor TV website onto a USB flash drive and install it on the receiving device. In addition to the firmware, the site contains detailed text and video instructions for installing the update and download links.

    You can also update the firmware using a special service channel 333 “Telemaster”. To do this, you need to turn off the receiver and turn it on again after a few minutes. Using the remote control, select channel 333 from the list and go to it. The receiver itself will check for updates and offer to install them. To install updates, you just need to agree to the installation; the receiver will download new firmware from the satellite and download it itself. Sometimes, if after updating the receiver's software the error does not disappear, a software module update is also required.

    If attempts to resolve the error yourself do not bring results, you can always contact the Tricolor TV technical support service or, as a last resort, call a specialist.

    TricolorTV is a company that provides access services to digital channels and UltraHD channels, and provides all the necessary equipment according to a rental agreement. The setup is usually handled by the company's technicians themselves, but due to the complexity of the entire connection process, you may find errors while browsing. Error 4 is one of the most common, but not all subscribers understand what it means. After all, if there is an “error” it means that you made a mistake in something, broke something or did something wrong. Let's look at this in more detail.

    This number hides a ban on broadcasting a channel in a certain encoding. The fourth error shows us that The channel we are trying to access is not supported by TricolorTV broadcasting.

    Since competition in the digital services market is very fierce, telecom operators have come up with the idea of ​​​​encrypting their channels, transmitting their signals with a specific signature.

    This is to prevent you from “accidentally” catching a channel operated by another operator without paying that operator for access or switching to their service. Sometimes, however, failures occur - after all, everyone’s equipment is almost the same.

    Causes of the problem

    • Error number 4 occurs when the receiver, configured to receive and broadcast channels in Tricolor-TV encoding, malfunctions and begins to pick up “not its own” channels. A similar failure occurs in outdated equipment, which sometimes simply “does not understand” who is friend and who is enemy, and begins to catch all channels of any encoding at once. At the same time, “their” channels also disappear.

    However, more often than not, equipment failure has nothing to do with it, but the whole point is that you, the subscribers, are tired of watching the same thing. And one fine evening you decided to look for something new.

    When you click on the “search for new channels” button, you should be aware that this can lead to error 4, when you actually gave the receiver a command to receive channels that it simply cannot broadcast due to differences in encodings.

    As a result of this, the receiver came across a channel that is broadcast by another provider, and viewing it, naturally, is impossible for you - after all, you chose Tricolor-TV and not another operator.

    • Also, this error may occur in cases where you performed an update and did not complete it. Then, a four would mean that you need to complete the update before searching or watching TV anymore.

    What to do and how to fix it yourself

    Naturally, if it is your fault, then you will not want to contact technical support, even if it is very friendly and welcoming. Most compatriots prefer to deal with such problems on their own, and they are right - such simple errors in television broadcasting can be corrected “on the spot”, without resorting to particularly complex instructions.

    • Tricolor-TV itself advises resetting the receiver to factory settings. However, before taking such a drastic step, you can try starting a new channel search. To do this, you need to search for Tricolor-TV channels (specifically your provider, and not all of them). To do this, go to the menu of your receiver using the remote control and select the desired option from the list.
    • Sometimes it also helps to simply turn off and then turn on the receiver. In this case, you must wait at least 10 seconds, during which the equipment will be turned off.

    And only if this does not help, you can “reset” the receiver:

    • Go to the main menu;
    • Select “Settings”;
    • Enter code 0000;
    • Select the factory settings item;
    • Press the red button.

    After this, the receiver will begin its restart. After restarting, it is also recommended to turn off the receiver briefly and then turn it back on.

    All! Now you can again “search for channels” managed by TricolorTV.

    Important! If this method doesn't work, check your location settings. Perhaps during the first search, your broadcasting region was lost, and this is what prevents the receiver from catching the channels of the required encoding.

    In case the error occurred as a result of an incomplete update, you need to:

    • Go to channel 333
    • Wait for the update to complete for everything that has not been completed.

    Contacting operator specialists

    If you have done everything according to the instructions, and the TV still does not show channels, you need to contact technical support. Some errors may be caused by local problems on the operator's side.

    Operators should redirect you to specialists who will either advise you on the algorithm of actions over the phone, or will come to you and configure the receiver correctly.

    Contacts of Tricolor-TV support services can be indicated in your service agreement or on the official website. Usually, hotline numbers are available for dialing from 9 am to 10 pm Moscow time. You can also send a letter to the technical support e-mail address indicated on the site.

    Important! When choosing the latter option, remember that they will not answer you as quickly as over the phone.

    Video instructions for fixing the problem

    It’s impossible to watch channels, nothing works - perhaps this is one of the most frequently asked requests. Here we analyze all the possible errors of satellite TV from the Tricolor company. Last time we looked at the question: .

    Error code 4 does not appear by itself, with rare exceptions if the receiver’s factory settings have been reset. What does error 4 tricolor TV mean? This error may appear after searching for channels. This is due to the fact that you tried to catch channels not intended for this type of television. But perhaps there was simply a failure when the receiver was disconnected from the power supply. In any case, error 4 needs to be corrected and you can do it yourself.

    Error 4 appears, what to do and how to fix it

    To fix error 4, try the following:

    • Go to the receiver menu and reset the settings to factory settings.
    • Turn off the receiver and unplug it from the outlet for a few minutes.
    • Then you will have to re-catch all the channels.

    If you cannot configure channels, check whether your region is set correctly. Channels should now be shown instead of an error or question mark. If this doesn't help, you may have some kind of unusual problem. In this case, it is better to contact a specialist.

    If you did an update and after it error 4 appeared- this means the update is not completed. Go to channel 333 and continue updating.

    “Tricolor TV error 4 what should I do?” is a popular search query among subscribers of the largest Russian satellite television operator. This error refers to problems with the transmission of digital data from a channel during its broadcast and is one of the most common. It is worth considering in detail what error 4 means, the reasons for its occurrence and ways to solve the problem. Diagnostics and further troubleshooting can be done independently.

    When you turn on the TV, you can see a system window notifying you that a malfunction has occurred. At the same time, the channel does not show the image.

    The operator's official website deciphers the error as the inability to receive or read a television signal. Similar problems are hidden in code 0-4, but error 4 is the most common.

    It may occur due to:

    • problems in the receiver software, which prevents the channel from being decrypted;
    • adding a channel that is not broadcast by the operator;
    • incompatible encoding of the incoming signal for further decoding.

    Each reason is influenced by certain factors. To return to stable operation, it is necessary to carry out consistent diagnostics, which allows you to accurately identify the problem.

    Quick diagnosis and troubleshooting

    First make sure that the smart card is available and in working order. The most common cause of an error is an incorrect format of the transmitted data, which does not allow further decoding.

    If a particular channel is not working, it may be because that channel is not available for your prepaid package. First check the list of channels included in the package with the official one. You can download it from the main Tricolor website.

    The channel is in the list, but the system writes “Tricolor error 4”, how to fix the problem? The second most common cause of unstable operation is software failures. To restore, we will reset the system to factory settings and search for channels again.

    1. Go to the receiver menu;
    2. Select “Reset settings” and confirm your actions. If the system asks for a PIN, enter 0000 ;
    3. After rebooting the device, enter the correct data - language and search region. Wait until the full list of digital satellite channels is updated and restart the receiver. If after a reboot the main menu does not display error 4, then you did everything right.

    What happened if none of the methods helped? The problem may be hidden in the firmware of your devices. It is not recommended to do the firmware yourself; it is better to contact a specialized service center. The developers have introduced the ability to automatically update the firmware. You can do this in the following way:

    1. Open the “Telemaster” information channel;
    2. Confirm the proposed operation;
    3. Reboot your device.

    This method is relevant after updating the software version to the latest. “Telemaster” makes the necessary changes to eliminate the shortcomings of the original firmware.

    If no manipulations help correct the error, the problem may lie in the serviceability of the technical components. This question should be addressed to specialists.

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