Find out when your package will arrive in the mail. Delivery. Russian Post parcel tracking

Delivery is carried out by Russian Post.

How much does delivery cost?

Delivery is free!

How can I find out when my package will arrive in the mail?

As soon as the package arrives at your post office, a delivery notice will be placed in your mailbox. You need to fill in the addressee’s details (full name, passport details, date of receipt of the parcel, signature and decoding) and present it to your post office along with your passport. If you don’t know which fields to fill out on the notice, the post office will tell you and you can fill out everything right there.

How can I find out where my parcel is now?

Immediately after sending the parcel, we will send you a special identifier by email, using which you can track the movement of your shipment on the Russian Post website. You need to copy it into the field and click the “Find” button. After this, the screen will display the movement of the parcel and the location where it is currently located.

Information on the website appears with a delay of one or two days. That is, if the parcel was sent on November 10, then information about it will appear on the website only on November 11 or 12.

How long does delivery usually take?

Average delivery times to different cities can be found in the section. Please note that the terms there are average and they may fluctuate up or down. If you didn’t find your city there, you can roughly estimate the time based on the city closest to you.

No, we work only in Russia. The only option we can offer is to send the goods to your friends or relatives in Russia. They will receive it and give it to you themselves.

Can I receive a parcel at the branch without notification?

Yes you can. Despite the fact that Postal employees often refuse to release a parcel in such a case, this is a violation of the procedure for receiving and delivering internal registered mail, namely clause 20.3, which reads: “When the recipient applies to the OPS to receive an RPO without notifying f. 22, but provided that the SPI (SHI) number is reported, employees are obliged to check the receipt of the postal item and, if available, issue it.”

Postal employees regularly confuse last names when entering data into the tracking system on the website. The last name is indicated correctly on the parcel itself and there will be no problems with receipt.

• Payment
  • Is it possible to pay after receiving the goods or 50% in advance and 50% when the goods are received?
• Delivery
  • I entered the number, but on the Russian Post website they write that information about the postal item was not found.
  • Is delivery to Ukraine, Belarus and other countries possible?
  • I entered the parcel tracking number on the Russian Post website, but the recipient indicated a different last name. What to do?

The easiest way to track the movement of a parcel is to use a postal ID. It is a code consisting of 14 characters. If you are waiting for a parcel sent from Russia, then it will only contain numbers; if from abroad, then it will contain Latin letters and numbers. Information on how to find out the parcel number can be found here - How to find out the parcel number.

In order to track a parcel in this way, you must enter the identifier on the official website of the Russian Post. You also need to enter a control code, after which all information about the movement of your parcel will be provided: whether it arrived at the post office or not, and at what stage of processing it is.

Postal notice

Once the package arrives at the designated post office, the recipient should receive an arrival notification. The notification number must match the parcel number that the postal worker indicates on the parcel. The postal notice states:

• post office number (if there are several in the city);
• type of postal item (large or small parcel, package, EMS parcel);
• parcel weight;
• date of arrival of the parcel.

It should be remembered that the parcel can be stored at the post office for free for five days. For all subsequent days, the recipient may be charged a fee.

Post office

If you checked the availability of your parcel via the Internet, but the postal notification did not arrive, you can contact the post office and find out if your parcel is available. You can also obtain this information by telephone by calling the post office.

Sender information

1. If you sent a notification package, then after the other party receives it, you will receive a written notification of receipt of the package.
2. The sender can also monitor the movement of the parcel using the Internet service. If the parcel has not yet arrived, he will receive information about where the parcel is currently located and which inter-exchange sorting points it has passed through.
3. You can also contact the post office and clarify the necessary information from a Russian postal worker.

If you need to find out how long a parcel takes, you can read the information here - How long does a parcel take in Russia.

Is it possible to find a parcel at the post office without a tracking number?

Such a problem. My daughter's birthday is coming soon (1 year old). First birthday and all that. I ordered some very necessary and important things for her on Ali Express. There is very little time left, but there is still no parcel. More precisely, the tracking information ends in Moscow. In Russia the number is no longer tracked. Our fucking Russian post office! Can I go to the post office and find a parcel without a tracking number, for example by address or last name?

Once I was also waiting for a parcel, but it still wasn’t there, I went to the post office with my passport to find out where my parcel was (before that, the receipt was not delivered and the parcel went back) to which the postal workers told me that parcels are checked only by number and last name and the address is not checked with them. Now, regarding Ali Express, a parcel from there can take up to 2 months and arrive not as a parcel, but as a small package, this means that the package is without stamps and barcodes like on parcels, but like a regular letter in an envelope, and in this case It won’t have a tracking number, but they can put it in the mailbox if the size allows or put a note that you need to come to the post office to pick up the package. I received this several times. Apparently they save money in order to pay less for delivery from China.

Free legal advice:

You can find a parcel at the post office without knowing the track code, but by telling the postal service your full name. Only, an important clarification, such a parcel can be found if it was sent and sent specifically to you. There are cunning sellers on Aliexpress who can give the buyer someone else's track code for a parcel with a similar receiving address. But maybe it’s true that the parcel was simply lost in the depths of Russia. Go to the post office, give your address and full name and ask if there are any parcels for you. If not, write to the seller from whom you bought the product and explain the situation. If buyer protection time is running out, please ask for an extension. If he refuses, or pretends that he does not understand what you want from him, open a dispute for a full refund of the cost of the goods. But it is worth remembering that parcels can take several months to reach us. First, just ask the seller to extend the protection period, and from his answer you will dance.

As personal experience shows, you can receive a parcel post, small package or parcel at the post office without knowing the tracker number without much difficulty. You just need to have with you a document proving your identity (passport) and name the recipient’s address. Naturally, all this data must coincide with what is written on the package itself. If postal employees are not very busy and harmless, then they will give away parcels and packages without problems when citizens contact them. And sometimes our postmen themselves bring small packages to the address and leave them in the mailbox, sometimes without even putting them inside, which can be pulled out without a key. What's the tracking number?

Of course, you can receive your parcel without a number, if only the operator meets you halfway. You give your address and give a document that proves your identity. He goes to the back room, where they have all the parcels and parcels at the addresses and finds it.

Especially if it has been lying around for a long time, they themselves will be happy to give it to you. She lies there for 45 days; if she is not in demand, they send her back to where she came from.

And if you simply did not wait for the notification and want to receive the parcel, then it is better to receive it by number.

Free legal advice:

Now there are staff reductions again in Russian post offices, there are few workers and there are huge queues.

It is impossible to find a parcel without a tracking number in the vastness of Russia. Therefore, you have to hope that postmen will not be interested in the small things that are usually sent this way. Less valuable items are always sent with a tracking code.

Your post office can only look at your address to see if they have packages for you to pick up. Two parcels from China did not reach us this winter: one was with a track that could be tracked even in Russia (there was a phone there); and the second is trackless with cheap small things.

Expensive parcels are usually sent to Aliexpress with a tracker to their destination. Goods costing rubles are sent with a tracker that can only be tracked to the borders of China.

Our postal service always sends notifications to the mailbox when a parcel arrives. Even if there is no tracker, postal workers find the required package based on the address and last name and deliver it. Some may grumble, but they themselves don’t want their goods lying around in boxes.

Free legal advice:

You can only find it if the parcel still arrives at your post office.

But whether they will do this is a big question. It all depends on the workload at your post office, the adequacy of postal employees and whether your parcel accidentally disappeared.

They never look for me at the post office for anything without a tracking number. I receive about 100 parcels a year from Aliexpress and they very rarely get lost. Several in a row did not come in the summer of 2015.

Using the provided tracking number, you can track the parcel and find out where the parcel is. Without the provided tracking number, there is no way to find the package in the mail. To find out whether the parcel has arrived at the post office, you can go to the local post office, provide your passport and ask the employees if the parcel arrived in your name.

In principle, it will not be possible to find where it is currently located if you have not received a notification or message about receipt, since only parcels that cost more than $10 or if paid delivery is ordered in Russia are tracked.

Free legal advice:

In general, using your passport, they can only look for it among other parcels received, but in our country, for example, it is useless to come in this case, because upon receipt they inform you, and if they haven’t informed you, the parcel has not yet arrived.

However, of course, anything can happen, which is why, if you wish, you can go in and ask about parcels in your name

If the parcel does not have a tracking number, then it will be impossible to track it, but of course you can find it at the Russian Post. But just for this you will need to take your passport and go to the post office at your place of residence.

You can just use your last name or address. Just let them look carefully)) Because our mail is like this)

Free legal advice:

how to find out by last name whether the package has arrived

Russian Post find out about the parcel

In the Other services section, answer the question: Can I call the post office and find out if the package has arrived? the best answer given by the author Nastya Ushakova is “48. Information about the address data of users of postal services, about postal items, postal transfers, telegraphic and other messages included in the scope of activity of postal operators, as well as these postal items themselves, transferred funds, telegraph and other messages are secret communications and are issued only to senders (addressees) or their legal representatives "(link)

That is, we are prohibited from answering such questions over the phone, since in a telephone conversation we cannot establish your identity. But if you know the tracking number of the parcel, then the operator can tell you whether it arrived or not. But by last name.

But there is also a human factor. If I have a free minute, and a client politely asks to look on the phone, then I’ll look, for example. You try calling, maybe they’ll look for you too

If the website says that she has left the sorting, it means she is already in the department. Go with the track number and passport for your parcel, it is already waiting for you!

Primary source Postal worker

Try, but as a rule they don’t tell you because they have hundreds of them, but you can find them by your last name. no one will rummage. They will answer you kindly: wait for the notification, sister

Free legal advice:

Is it possible to find out that you have received a package via the Internet?

Free legal advice:

My question is this. I should have received a package, or rather it should have arrived four days ago. I haven't received notifications yet. Well, anything can happen, I think maybe they just didn’t convey it. I don’t really want to go to the post office every day, even though it’s not far away, but I have other things to do.

Free legal advice:

Maybe there are mail sites? In general, is there any way to find out via the Internet whether the package has arrived or not?

(I wouldn’t be surprised if it’s possible, because now even to see a doctor you have to get a number via the Internet. Maybe they got it to the post office :)

Sergio guchien Master (1272) 3 years ago

Postal tracking

Modern forwarding technology involves assigning registered postal items (registered or insured) a unique postal identifier. At each stage of shipment, the postal identifier information is entered into a unified accounting and control system, making it possible to track the passage of your postal item via the Internet.

Free legal advice:

Mail ID: 51384 (entire number without brackets or spaces) .

In case of tracking international mail and EMS mail, you must enter 4 letters and 9 numbers. Letters must be entered in CAPITAL and in the Latin alphabet.

Example: YFRU (entire number without spaces).

There (on the website) you can enter your number and find out everything about your parcel,

How can I find out where my parcel or letter is?

To find out where your parcel or letter is, enter the track number on the website. You can also use the mobile application and you will receive notifications about the movement of your parcels.

Free legal advice:

Where to find the tracking number

You receive a tracking number when sending a parcel, registered letter, registered parcel or registered postcard - it is indicated on the receipt.

The tracking number of shipments within Russia consists of 14 digits. It is entered without spaces or brackets.

If a parcel, letter or parcel was sent to you, you need to find out the tracking number from the sender (online stores usually indicate it on the order page). When placing orders, whenever possible, ask the seller to issue a registered shipment.

International shipment tracking

The track number for international shipments consists of 13 characters and uses Latin capital letters and numbers. It is also entered without spaces or parentheses. Example: CARU

According to the Universal Postal Union Technical Standard, only international registered mail items with track numbers starting with the letters R, C, E, V and L can be tracked.

Free legal advice:

A simple shipment from abroad cannot be tracked throughout Russia - it is not registered in the postal information system.

The Russian Post tracking service accepts most international track numbers. If the service does not accept your number, try tracking it on the post office website of the country of origin.

International shipments can go through transit points (for example, a parcel from New York to Moscow can go through Berlin, which is displayed in the tracking system).

Tracking Issues

If there is no information on your track number, perhaps too little time has passed since the moment of sending, and information will appear soon. Please try again later. In order to receive up-to-date information on your parcel, register on the Russian Post website and subscribe to notifications using your track number.

If you do not have a track number, you will not be able to track your parcel or letter. The recipient's address and last name are not suitable for this. In this case, try contacting your post office: perhaps the parcel or letter has already been delivered.

Free legal advice:

If a lot of time has passed and the parcel, parcel or letter has not arrived, you need to submit a search application.

Communities › eBay DRIVE2.RU › Forum › Is it possible to find out where my package is by the recipient's last name or delivery address?

Good afternoon, comrades! Please tell me, I bought the product on ebay, a month passed and there was no parcel, I contacted the seller, he said that the parcel could take up to two months, in response to my request to give me a tracking number for shipments, he replied that he does not assign a number to cheap parcels. Question, is it possible to find out through Russian Post services where my parcel is by the recipient's last name or delivery address? Thank you!

no, it's not possible.

It’s a pity, it means I donated my goods to our post office

Free legal advice:

sent it by HongKong airmail, as I understand it, by Hong Kong Airways

for a long time? these can take 2 months.

Miracles do happen, but it’s very unlikely that you had to order through someone

What does "through someone" mean?

Free legal advice:

After 35 days from the date of PAYMENT, file a claim with PayPal.

Write there that so many days have passed since the moment of SENDING.

See what the seller answers. Wait 3-4 days and if there is no answer, transfer the matter to a dispute!

Basically, everyone is sold immediately responds after the first stage, and they really don’t like it when the matter is transferred to a “dispute”.

I communicated with the seller through ebay, he answers immediately, the dialogue goes on without problems, I think the problem is in our mail

In August, 3 out of 4 parcels did not arrive.

Free legal advice:

And the most interesting thing was that the cheapest package arrived for $0.30)))

And three parcels for $15-25 each did not arrive.

It's sad, and in the end, did you leave it like that?

I did as I wrote above.

Two returned immediately, within 3-4 hours, and one began to hover, like wait another day.

Free legal advice:

The point is that through PayPal (it belongs to Ebay) you can file a claim no later than 45 days after payment! ! ! ! !

Well, I ran into that guy and we agreed to wait another 10 days. And on the 11th day, seeing that he had not issued a refund, I immediately transferred the matter to a dispute and that’s it. He didn’t show up there again, and then if one of the participants remains silent for 10 days, then the matter is automatically decided in favor of the other.

Clearly, my seller offered to return the amount to me, but this cannot be done, I use a virtual card from Yandex, it has a limited validity period (a month) and it has already expired. The amount is not large (about 500 rubles), so I’ll wait. I just thought that it was possible to track the parcel by name or address, but it turned out not to be.

What’s the problem with getting a Classic VISA from Sber?

I specially got myself exactly this one, then there is Visa Electron from the same Sberbank, but it doesn’t work (

Free legal advice:

No way without a tracking number!

It costs money... not a lot, but still

I did it at the beginning of the year.

The first year of service is 750 rubles.

Subsequent ones for 450 rubles.

Free legal advice:

I provided prices for Moscow.

For the Krasnodar Territory, prices are the same (

I was waiting for one parcel from China, waited 43 days, wrote to the seller that in 2 days I would open a dispute if they did not find the parcel.

The next day I went to the post office, showed my passport, the employee poked around for about 15 minutes and brought me my parcel, although there was no notification.

My parcel still arrived, it took two months without 3 days

Most likely the parcel will arrive, it’s a real shame. Even after 3 months the parcels arrived to me.

Because of this, I don’t see the point in opening a dispute. Yes, the money will be returned, but the seller will no longer work in Russia. He has no reason to deceive us for 15 bucks.

Find out if the package has arrived by last name

Before, when I came to the post office, I simply said my last name, and they entered it into their program, and all my parcels were displayed there. I have a tracking number, no tracking number - fuck it. I always came to the post office ahead of notice and picked up parcels. My last order was from Ali and they didn’t give me a Russian tracking number: i.e. They gave me a track that works from China to Moscow (I myself live in the south of Russia). Well, my parcels were damaged in Moscow for the last time and that’s it. July 17 first, second July 19. Usually the parcel travels from Moscow to me in 10-14 days. I come to the post office on August 1 and say, “here is my name, give me the parcel,” and she tells me: “give me the tracking number.” Now it doesn’t work for us without a tracking number. or give me the tracking number or wait for a notification via SMS.” Here you go. It’s already August 8th and still no text message. This is what I’m thinking, maybe she just doesn’t know how to use the program, but searching by last name works? There was a post-life hack where they talked about what needs to be done to send a small package via mail. Maybe there is a life hack that will help you check a package by name in the new Russian Post program?

Please don't drown in the negatives. Comments on this post may be useful to you too.

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35 comments

I recently had a parcel from the Russian Post just thrown over the fence, without notifications or SMS)))

Please write about this situation to, indicating your full name and address.

I ordered key fobs from Ali, the parcel has been in transit for 82 days, open a dispute tomorrow. I went to the post office and asked to look by number or last name. The girl complied with my request and explained that small packages are not tracked in any way, neither by number nor by last name. She simply went through the whole pile of these bags by hand, but found nothing. With a clear conscience I will demand a refund from the Chinese.

Hello. I am the official representative of Russian Post on social networks. Delivery method and tracking/tracing capabilities depend on the type of shipment. Only registered shipments, which are issued at the department with identification, are subject to tracking and search. Simple items are accepted from the sender without issuing a receipt, sent without an addition to the accompanying documents and issued to recipients without a receipt, through mailboxes. Operators are required to check the presence of shipments when handling a passport and a trackable track number.

Hello, help me please. A friend from Germany simultaneously sent 2 letters: to me and to her father. My father received a letter on December 7 at his post office. I have already beaten off all the mail thresholds. Nobody knows anything. How did it reach one post office, but not another? Post offices are located in the same city.

It is impossible to track by last name because at the post office they look by last name, after they have received the parcels they enter parcels with last names into their database, so they look, but you can only look at your track

Hello!! Please tell me the seller sent me a parcel across Russia. I fought to get the tracking number from him. The parcel has been on the way for 10 days, but is not tracked on the Russian Post website. It only says that the shipment is within Russia, but the information is temporarily unavailable. The seller assures that this can happen!! But my parcels were tracked all the time. Is it possible to somehow find out whether the parcel was sent at all or whether they stupidly gave me the left tracking number?

You can tell the post office operator. -

In the main program window, select:

“Postal services” - “RPO Journal” - click clear, in the recipient column, enter the desired surname or name of the organization - search

@drkrol There are two options:

1) Your small package is not “valuable” and is delivered to the mailbox.

2) Delivery is carried out not by Russian Post, but by another postal service. Then you need to determine which PS your number belongs to and find the issuing points.

How do I know - I worked at Russian Post, and together with a girl client we were looking for her order from China. Found it in SDEK.

P.S. I haven’t worked at the post office for more than six months.

We learn materiel. Our miracle mail has made small packages equal to regular letters. That is, the fact that they are tracked only in China is the achievement of our mail. On our territory, no one records small packages in the postal program (neither by name, nor by number) and now you need to look for them in the “delivery department” (the one that manages letters). Moreover, now such items are delivered directly to the box (if it fits) ), if it doesn’t fit, they can either send an SMS or a notification. But the most pleasant thing about this situation is that PR does not bear any responsibility for such parcels. They are not trackable = at what stage the parcel went missing cannot be verified. They are delivered, unlike regular parcels, without a passport or signature. It gets to the point that postmen may simply “not deliver a small package to you by accident,” such cases have already been written about several times.

Conclusion - ordering small things with Ali has become a lottery. The only way out is to return the money through disputes, which you shouldn’t be afraid of or ashamed of, because... The Chinese initially factor this risk into the price.

As an option, you can also write a complaint at your post office in the complaint book, if the problem is in the local office, then there is a chance for the situation to improve.

One amendment - it is not the post office that has equated small packages to regular letters. And Chinese sellers. It is the sellers who pay our mail for the delivery of small packages, like the delivery of a simple letter. For nothing in the world comes for free. Free shipping is a regular letter, because that's what the seller paid for it. The laws of economics in action.

Yeah, but before there was no rule to bring small packages directly into the box.

Again it all depends on the delivery method. If the seller pays the post office for the delivery of a package, as for the delivery of a simple letter, then they will bring such a package as a regular letter. Everything is logical here. The laws of economics in action. The Chinese save money and deliver the mail as paid for. Once you have paid for the delivery of the letter, they will bring the package to the box like a letter. The post office does not carry packages with registered delivery to the box. You can receive them at the post office with your passport.

^^ all you have to do is say that throwing small packages into other people's boxes is also economics in action, and not the sloppiness of a particular postman)

why distort? Of course this is a violation.

Well, you are so actively justifying the mail. But here's the rub. Let's say the Chinese actually paid for the delivery of a small package as for the delivery of a letter. But what does this have to do with the fact that our mail loses these very small packages? Actually, I don’t care whether this package will be tracked or not, if it reaches me. But in fact, it now turns out that due to the irresponsibility of postal workers, everything is turning into a lottery. And the fact that little was paid for this delivery does not change the fact that it was paid for! In the end, I think it would be difficult to deny that in total PR has quite a bit of money for all these little things.

At the moment, the situation with the work of the post office is as follows: “I want to deliver a letter/small package, but I want to throw it in the trash on the way/steal it/put it in someone else’s box and nothing will happen to me for it.” And in this case, I am not unfoundedly blaming the postal workers, over the past few months, about five small packages disappeared upon arriving in the Russian Federation, I received one small package that was not mine (returned to the department), I received one notification for a registered letter in someone else’s name and address (and the body was corrected with a pen), about how “promptly” They bring notifications, you don’t even have to talk. But for this the postman receives a salary and the only excuse is “our salary is small.” If you multiply it by the scale of our rather large country, you get a generally sad picture.

I’m not defending or blaming anyone, it’s a waste of time. I try to be objective. So, I objectively see, using my parcels as an example, that the post office has begun to work many times better. Thanks to the fact that they began to quickly and efficiently transport parcels from China, I have the opportunity to earn a few pennies. Therefore, I am interested in the normal operation of mail. Regarding small packages with free delivery, I gave up on them a long time ago, I only use registered ones, tracked ones. A small package is the conscience of the Chinese seller, it is not registered and it is impossible to track it, since I do not trust third-party sources. There is no guarantee that the seller sent the goods at all, or sent the goods on time. Unfortunately, there are now enough air sellers. And one more thing - the route of such packages is determined by the Chinese himself, and in order to save money, he sends this package through third countries, where it can also disappear without a trace. Or it drags on for 3 months on the way. In reality, I receive all parcels with registered delivery at the back. Yes, I don’t mind 5 bucks, I took the goods and want it to be delivered normally, and every labor must be paid. And instead of a notification, they have been sending SMS for a long time, probably for a year now, if not more.

You're just lucky with the department. Unfortunately, I cannot boast of the quality of my work. I received SMS only once, everything is the same old fashioned way, although I live in Moscow.

Well, as for paid delivery, IMHO, it makes little sense when ordering small things. Again, due to the fact that the parcels are tracked by China Post, it means they have been sent. Yes, and when the seller has a good rating, it is doubtful that he will fool around with unsent parcels and left tracks, for them this gives noticeable disadvantages to the rating. Apparently, with a difference of a couple of days, there were two orders from the same seller. Judging by the tracking, they arrived in the Russian Federation at the same time. One arrived, the second disappeared. and for some reason in this situation I don’t want to blame the Chinese, especially since he has no benefit from this.

And for relatively large goods, registered air usually goes. With such parcels it’s somehow not clear at all, usually about three weeks, but here recently it arrived in 10 days.

I have 50/50 - not very small small things with normal tracking like RESE (which tracks perfectly), and a very cheap little thing with tracking like 78 - this is tracked only in China, and it’s not supposed to be tracked in Russia.

Well, that's right. What is more expensive, usually around 10+ bucks, the Chinese often send as a parcel with an international tracking number, and very cheap change in a small package.

A couple of times I had to carry such small packages back to the post office; my postwoman doesn’t care what the 1st or the 4th building is, she just throws it in my box. I suspect that sometimes my packages get “lost” like this.

In fact, I was once given someone else’s package. The surname and the first letter of the name coincide, but the fact that the house is completely different - the postmen often don’t care :)

Ask the parcel for the name and search.

It seems that the reorganization for the better of the Russian Post, which took place at the beginning of 2016, turned out to be simply a fiction and self-promotion of the new head of this Post. When everything calmed down, the postmen returned to their old ways.

Lately, many small parcels have not arrived.

I have already opened disputes on the alley 5 times for small things, they reach Moscow along the track and disappear.

Apparently, you have simple shipments that are not subject to tracking and search in Russia. You need to wait for delivery to your mailbox.

The goods for which I opened disputes on Alli have already arrived in the Russian Federation for more than 3 months.

and still not delivered. During this time, it is realistic to walk from Moscow to Chelyabinsk and bring it in person.

I don’t even hope for delivery anymore.

Of the 4 parcels from Aliexpress ordered 2 months ago, only one arrived, and the rest were lost. And all because Aliexpress began to send inexpensive items supposedly with a tracker, but which is tracked only in China. As a result, a voracious monster called Russian Post eats these parcels somewhere.

At the post office they ask for a tracking code, but by last name they always have the answer: “did not arrive”

I recommend that you choose the following delivery methods: China Post Registered Air Mail, Posti Finland or Singapore Post. They give track numbers in the international format like XXXX, starting with the letters R, C, V, E, which are tracked all the way.

Let us have the Russian Post pay us for this. Why do parcels without a track arrive normally in normal countries? A?

According to the subject - wait for notification. It’s not at all a fact that she has already come to your department. The parcel can get lost between sorting at the station and on the train, this happened to me.

What do you need to know when receiving a parcel at Russian Post?

Today, online shopping has become extremely popular because it is convenient and profitable. There is really one “BUT” called Russian Post. Not long ago, we published an article describing cases of real lawlessness on the part of its employees, including negligent attitude towards work, and even real theft of the contents of parcels. You can read about this here. Today we will try to give advice on how to receive a parcel from China at Russian Post, and what to do if you have problems with this.

So, parcels from China are international postal items. A “small package” is considered to be a shipment up to 2 kg, and a “parcel” is considered to be more than 2 kg. For simplicity, we will call both “premise” in this article.

Delivery address and recipient details

It often happens that when ordering something on Aliexpress, the buyer simply fills in the recipient’s information incorrectly. It is important not only to indicate the correct address, but also your correct full name and telephone number. Be sure to include full initials. Otherwise, you may not be given the parcel, and they will be right about that.

Has the parcel arrived?

Most people who make purchases on Aliexpress know what a track number is. With it you can track your parcel all the way to the final post office. This can be done on the official website of the Russian Post or, for example, on Track24.ru. The trouble is that many such parcels are not tracked by our favorite mail, and all that is available to us is to find out when the shipment left China and the approximate date of arrival based on statistics.

If you are lucky and you tracked the parcel on the Russian Post website and saw a message that you can come and pick it up, then... come and pick it up. You can, of course, wait for a notification, which may not come at all, but even without it, with a passport in your hands, you have the right to receive your long-awaited parcel. In addition, it is not without reason that you indicate your phone number - some postmen do not bother and call recipients.

If you cannot track the parcel and have not received a notification, although the deadline has already approached, it is advisable to visit the nearest post office, where you can inquire about its availability. Demand will not hit you! After all, there are often cases that parcels did not wait for their recipient for the reason that he was simply not in the know.

Receipt procedure

So, you have a notice in your hands, and behind you is a kilometer-long line to the coveted window. By the way, it’s better to find out in advance how your department works: opening hours, lunch, perhaps there will be time allocated only for issuing parcels, and you won’t have to wait until pensioners pay for utilities.

First of all, you must present a document confirming your identity. This may not only be a passport. You have the right to show a foreign passport, diplomatic passport, sailor's passport, military ID or temporary identity card of a citizen of the Russian Federation.

Next, you will be asked to fill out the back of the notice. But do not sign and date the package until the package has been weighed and visually inspected for tampering and damage. The weight must match that indicated in the notice and the one that was during tracking. This is written in the notice before the date and signature, by putting which you agree that everything is fine with the parcel.

Ideally, every Russian Post employee should wear a badge indicating their position and last name. Remember this information whenever possible.

It is best if you unpack the parcel in the presence of the employee who issued it. Feel free to record the process on video. This, among other things, will protect you if the product turns out to be of poor quality - you will be able to prove to the seller that the package being unpacked is exactly the one he sent.

The parcel is damaged, has traces of opening and does not correspond to the original weight

During a visual inspection, did you find that the package has dents or marks of impact, which could lead to damage to the contents, or did it become clear that its current weight is different from the original one? Don't leave everything at chance! Feel free to express your complaints by refusing to sign the notice.

Well, it’s clearly not a Chinese who invested this instead of a brand new smartphone

If you suspect an opening, the postal employee MUST call the shift supervisor, in whose presence you open the parcel. If a substitution is detected, then an External Inspection Report and an Investment Report are drawn up. They have no right to refuse you this. True, these comrades may say that there are no forms. In this case, they can be found on the official website of the Post.

You can notice the discrepancy in the weight of the parcel already during tracking. The shipment is weighed at each sorting point. And there are often cases when suddenly 1 kg turned into 100 grams. But mistakes are also quite likely when filling out the documentation, so there is no need to panic ahead of time. Wait for the parcel to reach your branch and sort it out on the spot.

Weight discrepancies may be noticed by postal employees or customs officers at the import stage in the recipient's country. Then the parcel may arrive with an attached document, where all damages and comments on the weight of the parcel will be indicated. If the parcel was opened at customs, and this happens if the contents are suspicious, then it is subsequently sealed with customs special tape and accompanied by a Customs Opening Certificate. If traces of tampering are found without any explanation, then you accept the parcel at your own peril and risk.

Not every branch can meet you halfway, throw an excuse in the style of “deal with the seller” or simply send you to hell. Remember, if something happens, you can always call the hotline number –5-888. There you can explain the essence of what happened. As practice shows, in many cases such a call quickly influences the behavior of employees in your department.

Don’t forget about the complaint book, where you can also express your dissatisfaction with the work of the postal employee.

To track your parcel you need to take a few simple steps.
1. Go to the main page
2. Enter the track code in the field with the heading "Track postal item"
3. Click on the "Track parcel" button located to the right of the field.
4. After a few seconds, the tracking result will be displayed.
5. Study the result, and especially carefully the latest status.
6. Forecasted delivery period is displayed in the track code information.

Try it, it's not difficult ;)

If you do not understand the movements between postal companies, click on the link with the text “Group by company”, which is located under the tracking statuses.

If you have any difficulties with the statuses in English, click on the link with the text “Translate into Russian”, which is located under the tracking statuses.

Carefully read the "Track Code Information" block, there you will find estimated delivery times and other useful information.

If, when tracking, a block is displayed in a red frame with the heading “Pay Attention!”, carefully read everything that is written in it.

In these information blocks you will find 90% of the answers to all your questions.

If in the block "Pay Attention!" it is written that the track code is not tracked in the destination country, in this case, tracking the parcel becomes impossible after the parcel is sent to the destination country / after arriving at the Moscow Distribution Center / Item Arrived at Pulkovo / Arrived in Pulkovo / Left Luxembourg / Left Helsinki / Sending to the Russian Federation or after a long pause of 1 - 2 weeks, it is impossible to track the location of the parcel. No, and nowhere. Not at all =)
In this case, you need to wait for a notification from your post office.

To calculate delivery times in Russia (for example, after export, from Moscow to your city), use the "Delivery Time Calculator"

If the seller promised that the parcel would arrive in two weeks, but the parcel takes more than two weeks, this is normal, the sellers are interested in sales, and that’s why they are misleading.

If less than 7 - 14 days have passed since the receipt of the track code, and the parcel is not tracked, or the seller claims that he sent the parcel, and the status of the parcel “the item pre-advised” / “Email notification received” does not change for several days, this is normal, You can read more by following the link: .

If the status of the mail item does not change for 7 - 20 days, do not worry, this is normal for international mail items.

If your previous orders arrived in 2-3 weeks, and the new parcel takes more than a month, this is normal, because... Parcels go on different routes, in different ways, they can wait for 1 day to be sent by plane, or maybe even a week.

If the parcel has left the sorting center, customs, intermediate point and there are no new statuses within 7 - 20 days, do not worry, the parcel is not a courier who is delivering the parcel from one city to your home. In order for a new status to appear, the parcel must arrive, unload, scan, etc. at the next sorting point or post office, and this takes much more time than just getting from one city to another.

If you do not understand the meaning of such statuses as Reception / Export / Import / Arrived at the place of delivery, etc., you can look at the breakdown of the main statuses of international mail:

If the parcel is not delivered to your post office 5 days before the end of the protection period, you have the right to open a dispute.

If, based on the above, you do not understand anything, read these instructions again, and again, until you are completely clear;)

When placing an order in the online store, the buyer indicates the delivery method and the address where the notification will be delivered or the courier will arrive with the parcel. If you buy goods in the Chinese hypermarket Jum, then when registering you must specify all the data for delivery by Russian Post, including postal code, city, street, house and apartment number. It is necessary to indicate your last name and first name so that the international shipment arrives at its destination. How to find out if a package has arrived at the post office - this question worries those who are shopping online for the first time. This can be done in several ways, which it is advisable for every Joom customer to familiarize themselves with.

How to check if a parcel has arrived in the mail using a track code?

On the official website of Russian Post, you can check the location of your order using your postal ID. It is easy to find and copy in your personal account in the orders section. Important! Do not confuse your order number with the track code. The first registers the goods in the online store, the second is assigned to the cargo by the transport company and has 13 or 14 characters consisting of numbers or an alphanumeric combination.

After you have copied the number, you need to enter it into the search window and click “Track your parcel”. If an international shipment has not yet reached the borders of Russia, it will not be displayed in the system. Otherwise, you can clarify the current status: sent, received by mail, received by the customer. The intermediate location is not displayed when checking on the site.

Buyers of a Chinese hypermarket can enable push notifications upon registration. In this case, you will receive a message about the arrival of the parcel at its destination. Similar data is displayed in the orders section in your personal account.

How can I find out if my package has arrived in the mail if it was sent from China?

For international orders, the same rules apply as for postal items within Russia, and then you need to know. Only the track number will be different: for parcels within the country, the first numbers will be the numbers corresponding to the index. As soon as the parcel arrives at the post office, a notification is sent to the customer. It indicates the opening hours of the post office, first and last name, type of item (registered letter, parcel post, parcel).

You will find this notification in your mailbox. If the invitation is lost or the recipient does not show up within three days, a duplicate with the same data is sent to him. At the same time, even if you have already found out on the website that the parcel is in your office, it is advisable to wait until you receive the notification, since due to the high load, your order may not yet be processed by Russian Post employees.

To obtain it you will need:

• Come in person to the post office.
• Show notice and passport.
• Fill out the receipt and sign.
• Pick up the parcel.

You can entrust the receipt of a parcel to other persons only if you have an official, notarized power of attorney. This is important to know for those who are picking up a postal item at the post office for the first time with an order from an online store in China.

It is very easy to track the movement of goods ordered on AliExpress from China. Many clients of the site are attracted by low prices and free delivery; only orders from China take from 15 to 60 days. There are several options for how to find out that an order from AliExpress has arrived in the mail.

Where is the package?

As soon as the seller informs you that he has sent the order to its destination, you can begin to track the movement of the goods. In most cases, the entire journey is tracked, but sometimes only in Russia. To know for sure where your order is and the day it will arrive at your post office, you must follow these steps:

1. Download the “Russian Post” or “Where is the parcel” application to your smartphone.
2. Enter the track number specified by the seller on the order page in the special field.
3. Click the "Track" button.
4. See the location of the parcel.

For a detailed overview of the functionality of the Russian Post and Where is the Parcel applications, watch the videos:

You can see where the product is located from AliExpress in the official mobile application and on the website. But all notifications are shown there in English, so it is best to use the applications listed above.

If you made an order on the AliExpress website for the first time, you probably have questions:

• What is a tracking number?
• What to do if the parcel is not tracked?
• The order has arrived, where can I get it?
• There is no parcel at the post office, where to look?

You can find the answers to them below.

When sent to the buyer, the seller assigns each paid order its own unique number, consisting of letters and numbers. If he did not do this, one of two reasons is possible:

• forgot to indicate the tracking number;
• did not complete the purchase and sale transaction.

In this case, you must contact the seller and request that a unique number be assigned to your order. Without it, it will be impossible to track the parcel through the application or website.

Money is credited to the seller's account within 3 days. During this time, the application on your smartphone will write “Your payment is being verified.” After transferring the funds, the seller will send the parcel to the destination; shipping times vary for everyone, but do not exceed 10 days. If the order was small, then most likely it will be sent by ground transport, because it is not profitable for the seller to pay for the flight, which is more expensive than the order itself. This situation mainly occurs with orders under $20.

It will be impossible to track the parcel even if inexpensive postal services are used to transport it from China. The cheapest of them are “China Post Small Packet Plus” and “Posti Finland Economy”. If the seller used the services of these carriers, in the first case, the order is tracked only to the Chinese border, and in the second, the goods will be able to be tracked within Russia only after 3 weeks. But before sending, you can talk to the seller and convince him to send your order by regular mail, because the assignment of a track number when sending by the two postal services listed above is not provided.

The main thing when waiting for goods is not to worry. The track number also costs money, so if the order is small, the Chinese usually save money by assigning an irrelevant number to the parcel or not doing it at all.

But even those goods that cannot be tracked arrive anywhere in the world within 2-3 weeks, and are delayed longer than 60 days.

The order has arrived, where can I get it?

When ordering on the AliExpress website, you will need to enter the recipient's address at the very end. Everything is registered: zip code, country, region, locality, street, house, apartment. Only if the house is private, there is no need to indicate the apartment, otherwise confusion may arise at the point of delivery of the order. If you have doubts about its correctness, it is also better to clarify the index, then the parcel will not get lost between post offices.

The order can be received directly by mail; only small items that fit in an envelope will be delivered to your home.

If the application is installed on your smartphone, then when the goods are delivered to the point of delivery, a notification will pop up indicating that the parcel has arrived. You can safely take your ID and go to the post office. In the event that it is not possible to track the location of the parcel, the option would be to go to the post office yourself and ask the employees about the arrival of the order. Of course, in exceptional cases, system failures may occur when a program or website writes that the parcel has not yet crossed the border, but in fact it has already been picked up from the post office and taken home.

Another notification option is a postal notification. When Russian post offices are busy, this option does not always work. You can wait until the postman puts a small, inconspicuous piece of paper in the box notifying you that the package has arrived and can be picked up. But even in this case, you need to carefully review the delivered correspondence, because the notification may get between the pages of newspapers. Abroad, postmen deliver parcels to your home.

On some parcels, the recipient's phone number is written so that the postal employee, upon receiving the order, calls the client and informs about the delivery. Some Russian post offices use the service of SMS notifications from online stores.

Parcels sent outside Russia are stored at the post office for 2 months, Russian branches only hold them for a month. If the customer does not pick up the parcel within a month, the post office sends it back.

After receiving the order in the application, you will need to confirm that the parcel has arrived, reached the recipient and he is satisfied with everything, this will increase the rating of both the seller and the buyer. A seller with a high rating is included in the list of reliable sellers, and the number of orders from him will increase. The buyer, by increasing his own rating, reduces the risk of being ignored by AliExpress sellers.

There is no parcel at the post office, where to look?

First, you need to make sure that the application shows the “Parcel delivered” notification. If less than 60 days have passed, then you can wait. Surely some carrier was in a hurry and announced his arrival ahead of time. Another option is to ask the postal workers to take another look.

Remember whether you entered the zip code and delivery address correctly. If everything is correct and the waiting period is already long enough, you can write to the seller that you did not receive the order. In this case, the money will be returned to you. But there are cases when funds are returned before the product finds its buyer, and it’s up to everyone to pay or not.

China has a separate agreement on the delivery of goods to Russia: a delivery guarantee of 60 to 90 days, which is 30 days more than the rest of the world. Therefore, the main way to find out where an order is from AliExpress or whether it has arrived in the mail is to track it through the application using the track number.

Before placing an order, carefully read all instructions regarding the operation of the AliExpress website. There are few scammers, but they do exist. Be careful. Always ask the seller for a tracking number, even if in this case you have to wait a couple of days longer for your order than expected.

There are known cases when the postal service “lost” an order, and the buyer, due to the inability to track the movement of the goods, made a gift to foreign neighbors without knowing it.